Credit counselor vs credit representative

The differences between credit counselors and credit representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a credit counselor and a credit representative. Additionally, a credit counselor has an average salary of $40,227, which is higher than the $39,268 average annual salary of a credit representative.

The top three skills for a credit counselor include customer service, debt management and outbound calls. The most important skills for a credit representative are customer service, customer accounts, and patients.

Credit counselor vs credit representative overview

	Credit Counselor	Credit Representative
Yearly salary	$40,227	$39,268
Hourly rate	$19.34	$18.88
Growth rate	-8%	-8%
Number of jobs	32,221	73,520
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 47%
Average age	45	39
Years of experience	2	2

Credit counselor vs credit representative salary

Credit counselors and credit representatives have different pay scales, as shown below.

	Credit Counselor	Credit Representative
Average salary	$40,227	$39,268
Salary range	Between $27,000 And $59,000	Between $28,000 And $54,000
Highest paying City	New York, NY	White Plains, NY
Highest paying state	New York	New York
Best paying company	BNY Mellon	Systemax
Best paying industry	Finance	Construction

Differences between credit counselor and credit representative education

There are a few differences between a credit counselor and a credit representative in terms of educational background:

	Credit Counselor	Credit Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Credit counselor vs credit representative demographics

Here are the differences between credit counselors' and credit representatives' demographics:

	Credit Counselor	Credit Representative
Average age	45	39
Gender ratio	Male, 41.2% Female, 58.8%	Male, 29.5% Female, 70.5%
Race ratio	Black or African American, 9.2% Unknown, 4.6% Hispanic or Latino, 16.1% Asian, 6.4% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 8.3% Unknown, 2.7% Hispanic or Latino, 10.0% Asian, 7.8% White, 71.0% American Indian and Alaska Native, 0.3%
LGBT Percentage	8%	11%

Differences between credit counselor and credit representative duties and responsibilities

Credit counselor example responsibilities.

Manage accounting operations, accounting close, account reporting and reconciliations.
Conduct underwriting reviews on FHA, VA, and other conforming and non-conforming loans within proper authority limits.
Gain thorough knowledge of FDCPA laws.
Complete in-service trainings, CPR training and medication certification course.
Determine services and assistance need through individual counseling for credit cards and for clients that are at risk for foreclosure.
Perform comprehensive financial assessment of homeowners facing financial crisis and at risk of foreclosure.

Credit representative example responsibilities.

Manage portfolio utilizing AS400 and GetPaid systems.
Manage all credit files and process credit reports from various credit reporting sources including TRW and Dunn & Bradstreet.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Apply customer credit card and ACH payments.
Perform the posting of checks refunds and credit cards into the AS400 database.
Collect invoices through wire payment, ACH payments, and overnight mail options.

Credit counselor vs credit representative skills

Common credit counselor skills

Customer Service, 19%
Debt Management, 14%
Outbound Calls, 10%
Inbound Calls, 8%
Payment Arrangements, 4%
Credit Reviews, 4%

Common credit representative skills

Customer Service, 22%
Customer Accounts, 6%
Patients, 5%
Credit Card Payments, 4%
Credit Balances, 4%
Payment Arrangements, 4%

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Credit Counselor
Credit Counselor vs Credit Representative

Updated January 8, 2025

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