Crescent Hotels & Resorts jobs in Washington, DC - 32 jobs

Schulte Companies is seeking a dynamic, service-oriented Room Attendant to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: * Work Today, Get Paid today, with Daily Pay! * Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Time Off * Holiday Pay * Pet Insurance * Employee Assistance Program * Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Ensure that rooms and public areas are cleaned and sanitized to company-mandated standards * Ensures that rooms have clean linen, bedding and towels * Understands and follows all safety and security procedures as mandated by the hotel * Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants) * Ensures that rooms are stocked with soap, tissues, drinking glasses, etc. * Identify items that guests have left behind and report items utilizing hotel's lost and found procedures * Other duties as assigned EDUCATION AND EXPERIENCE * High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES * Ability to multi-task * Ability to communicate effectively verbally and in writing * Team player * Ability to exceed expectations of guests * Knowledge of cleanliness standards * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

A leading hotel management company in Washington is seeking a Sales Manager to join its dynamic team. The role involves maximizing hotel revenue through client interactions, managing account details, and preparing sales presentations. The company offers competitive wages around $67,500 to $68,500 annually, exceptional benefits, and opportunities for growth. Ideal candidates have strong organizational skills and preferably prior Marriott Sales experience. Join a workplace focused on diversity and inclusion. #J-18808-Ljbffr

What you will be doing Greet customers promptly upon taking a seat in the restaurant. Share any specials or make recommendations from the menu for the customer. Secure drink orders and take food orders in an efficient manner. Inspect food for accuracy and presentation prior to delivery. Maintain a clean table and assist with any refills or requests as needed. Complete all side station work and maintain a clean safe environment. Starting rate $14.00/hr

What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Accurately check AM and PM discrepancy reports. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Hourly rate: $25/hour

Schulte Companies is seeking an energetic, experienced, and hands on Maintenance Engineer to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. Job Summary We are seeking a skilled and reliable Painter / Wallpaper Hanger / Carpenter to join our team. The ideal candidate has strong attention to detail, takes pride in quality workmanship, and can handle a variety of finishes and light carpentry tasks. This role involves working on interior (and occasional exterior) projects to maintain and improve the appearance and functionality of properties. Responsibilities * Prepare surfaces for painting, wallpapering, or finishing (patching, sanding, priming, caulking) * Apply paint, stains, and finishes using brushes, rollers, and spray equipment * Measure, cut, install, and remove wallpaper accurately and cleanly * Perform light to moderate carpentry work (trim, baseboards, doors, framing, repairs) * Repair drywall, wood, and other surfaces as needed * Read and follow work orders, drawings, and specifications * Maintain a clean, safe, and organized work area * Use tools and materials safely and properly * Communicate effectively with supervisors, coworkers, and clients * Complete projects on schedule while maintaining high quality standards Qualifications * Proven experience in painting, wallpaper hanging, and carpentry * Knowledge of surface preparation, finishes, and materials * Ability to accurately measure, cut, and install materials * Familiarity with hand and power tools * Strong attention to detail and craftsmanship * Ability to work independently or as part of a team * Reliable transportation and punctuality * Ability to lift up to 50 lbs. and work on ladders or scaffolding * Valid driver's license (preferred) Preferred (but not required) * Experience in residential, commercial, or hospitality environments * Ability to match textures, colors, and finishes * Basic knowledge of drywall and minor repairs * Basic wallpaper hanging knowledge Benefits * Competitive pay, $36.72 per hour * Steady work opportunities * Flexible schedule * Opportunity for growth * Union Position, Local 99 Engineers Union with Pension and Benefits * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

The Holiday Inn Washington DC - Central/White House, has an immediate opening for a remarkable Bell Person to work a full time, flexible schedule in Washington, DC. Job Purpose: Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries. Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations. Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions. Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice Delivers newspapers nightly to all occupied rooms Performs other duties as assigned, requested or deemed necessary by management. Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers. Compliance with the hotel conduct policy. Be well groomed and in uniform with name tag at all times. Should provide a certain level of motivation to the department. Ensure that all of the duties of his staff are carried out through constant communication. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with IHG processes and standards. This job requires the ability to perform the following: Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays. Amazing Benefits At A Glance: The salary for this position is $17.95/hour Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio 401(k) Employee discount Flexible schedule Parental leave Referral program

What you will be doing Making sure the hotel is in great working order! Works to meet all operational standards related to the Engineering Department. Conduct walk-throughs and assessment of maintenance and operation of the hotel structure, systems and equipment. Responsible for Rooms and Public Area Preventive Maintenance Program and consistently keep updated records. Works with all hotel management team and property General Manager. Hire, train, supervise, coach and counsel associates, including managers. Ensure grounds are maintained in order to provide great arrival experience. Implement hotel's safety and emergency policies and procedures (i.e. evacuations, first aid, etc.) including removal of all safety hazards, following company's OSHA Hazcom program and safe lifting techniques. Salary $100k - $110k plus bonus

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Starting Rate of pay $18/hr

What you will be doing Efficiently supervise, guide and train kitchen associates to provide quality food production for both restaurants and banquets, focusing especially on timing, portions, food quality and sanitation/cleanliness. Ensure the standards pertaining to storage, rotation, production, portions, quality and appearance are followed at all times. Follow food handling guidelines. Ensure the opening and closing procedures for Station Cooks I, II and III are completed. Efficiently expedite food from front line during meal periods. Ensure appropriate inventory of supplies and materials needed for associates to perform their jobs. Participate in monthly food and beverage inventory. Salary range: $65k - $75k

What you will be doing Prepare schedules for the staff and complete the work distribution report, ensuring all sections are covered. Thoroughly inspect guest rooms and public areas daily to ensure they are cleaned according to company standards. Train and supervise all new associates and provide on-going training for current staff. Check for early make-ups, special requests and VIPs. Maintain proper written records for lost and found. Run a departure report and recheck all rooms showing up in your assigned section. Write up work orders for all repairs and immediately report any broken door locks or safety hazards to management for immediate attention.

The Controller administers all financial activities of the hotel; implements and monitors effective controls and procedures, prepares accurate and prompt reports and analysis, and provides advice and input on financial decisions impacting the hotel. Additionally, the Controller reports directly to Area General Manager. Works directly with the Executive Committee members on operational issues and ensures financial goals of the hotel are met. Core Responsibilities: Ensure the financial impact of all business decisions is properly addressed wherever applicable. Plan, direct and implement strategies that allow the accurate, timely and objective reporting of financial data. Maintain sound internal control systems to protect company assets. Direct preparation of annual budgets, monthly forecasts; monthly, quarterly and annual reports to summarize and forecast hotel revenues, expenses and earnings. Hire, train, evaluate and counsel Accounting staff members. Arrange for audits of hotel accounts. Prepare reports required by regulatory agencies. Work in a cooperative and friendly manner with fellow associates. Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Perform any reasonable request as assigned or directed by management. Knowledge, Skills and Abilities: Bachelor's degree in Accounting or related business field Minimum 2 years' experience leading hotel Accounting functions Strong business communication skills verbal and written Knowledge of federal, state and local employment laws and regulations High work ethic and self-initiative Ability to maintain calm and professional demeanor in sometimes high pressure situations Strong computer skills in Microsoft Suite Some travel may be required Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Must possess basic computational ability, in order to accurately produce required reports Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Ability to participate in, and at times lead departmental and/or hotel team meetings Salary range $110k - $120k plus bonus This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

What you will be doing Work all aspects of the Bistro, including bar, floor, and kitchen. Efficiently maintain bar supplies, including preparation of daily requisition, as necessary. Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware used for each recipe, as well as garnishes needed. Know drink recipes, prices and type of beverages available. Knowledge of the Bistro menu. Able to follow detailed instructions to cook the limited menu. Be familiar with accurate cash handling procedures to include proper discounting, MICROS system (or registers), bank procedures and tip policies. Responsible for accurately charging the guests for drinks. Responsible for accurate intake of all the monies. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Be formally trained regarding liquor liability within 30 days of employment and every 2 years thereafter. Maintain a safe and sanitary environment, following local, state and federal guidelines regarding handling of food and beverage.

What you will be doing Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request. Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings. Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay. Pay $20.00 hourly (USD)

What you will be doing Efficiently supervise, guide and train all restaurant associates in how to perform their job duties to the best of their abilities. Schedule, evaluate and direct all restaurant personnel, including providing disciplinary action if necessary. Keep open communication between management and associates. Ensure appropriate inventory of supplies and materials needed for associates to perform their jobs. Establish, direct and review liquor procedures to ensure adequate security and accountability. Participate in monthly department meetings, property MOD programs, weekly staff meetings, weekly restaurant, room service and lounge meetings, and monthly food and supplies inventory. Maintain constant control of sanitation levels and operating standards for the restaurant. Source, interview and recommend candidates for hire. Evaluate staffing needs and with the Area GM to fill key roles. Manage time keeping, incentives, gratuities etc. provide to payroll for processing.

What you will be doing Prepare all menu items following recipes and yield guides. Meet with Sous Chef/Station Cook I to review assignments, anticipated business levels, changes and other information pertinent to the job performance Start prep work on items needed for the particular menu of the day and assist Line Cooks on same throughout the shift. Set up work station with required mis en place, tools, equipment and supplies. Breakdown work stations and complete closing duties at the end of last shift of the day. Maintain proper storage procedures as specified by Health Department and hotel requirements. Follow food handling guidelines. Starting rate $18/hr

What you get to do: We're looking for a go-getter who can seamlessly integrate in our world, is eager to learn about the business and can efficiently support the needs of our departments. We are looking for someone who has a great attention to detail, takes initiative and enjoys the challenges of working in a fast-paced office environment. Your day-to-day: Manage calendars and proactively organize time as required using expert judgment and discretion. Arrange ongoing/recurring as well as ad hoc meetings and conference calls. Schedule conference rooms, set up audio visual or on-line meeting tools, order meals if needed and overall event coordination. Coordinate and ensure meeting logistics are in place. Create systems to help manage priority issues and timely deadlines through email management and support or other practices. Refer or delegate business issues or questions to others for resolution on behalf of team. Follow up to ensure issue or question resolution. Track action items using a follow-up system, tool or process, communicate and report on status. Manage travel arrangements, including booking air or ground transportation, hotel accommodations, providing travel support as needed including adjustments to itineraries, shipping of materials and other on-the-fly needs. Compose, proofread, edit and format written correspondence, agendas, and documents. Manage and process invoices and purchase orders; follow through on all invoices to ensure approvals and checks are cut in a timely manner, and supporting monthly team budget reconciliation processes as necessary. Assist with special projects on an as-needed basis, including managing and tracking projects. Assist with creation of vendor contracts and distributing final contracts to involved parties. Prepare and manage expense reports Pay from $22.00 hourly (USD) Benefits include: Medical, telehealth, prescriptions, pain management, dental, vision, mental health resources, paid parental leave, life Insurance, disability insurance, accident insurance, critical illness, insurance, legal insurance, 401(k) savings, plan with company match, investment assistance, 529 savings plan, paid training, tuition reimbursement. Other perks are also available.

The Holiday Inn Washington DC- Central/White House is currently searching for a remarkable Full Time General Maintenance Technician for a flexible schedule including evening shifts and weekends, in Washington, DC. GENERAL PURPOSE Under general supervision, assists in the maintenance, repair, refurbishment, renovation, remodeling and general upkeep in order to keep the facility functional and attractive to prospective customers. ESSENTIAL DUTIES AND RESPONSIBILITIES Completes assigned work orders for general repair within assigned time frame in order to achieve the utmost operational efficiency of the hotel and its equipment. Performs systematic checks and inspections to aid in the upkeep of the hotel and assists in the established proactive maintenance program in order to prevent malfunctions, breakdowns and general depreciation. Immediately and courteously responds to guests needs in order to repair and/or resolve room maintenance requests and problems as they arise. Maintains tools, work spaces and equipment in safe, secure and good condition in order to reduce accidents and to prolong their use. Cuts room keys on automatic key cutter, repairs and/or changes room locks for the security of hotel and guests. Adjusts and repairs electronic problems on hotel equipment, including televisions. Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees. Maintains a friendly, cheerful and courteous manner at all times. All other duties as assigned, requested or deemed necessary by management. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. SUPPORTIVE FUNCTIONS Removes snow and scoops sidewalks and driveways as weather dictates for safety of guests. Contacts, by telephone or written correspondence, electrical, plumbing and elevator contractors for repair/maintenance of hotel and its equipment. Runs errands as needed, driving own or company vehicle, in order to drop off and pick up supplies, equipment and furnishings. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel. Assist other departments as directed PHYSICAL REQUIREMENTS Physical Activity/Frequency Sitting Rare Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying(# lbs) Frequent - up to 50 lbs. Travel Occasional JOB QUALIFICATIONS Knowledge, Skills and Abilities Must have basic working knowledge in the following areas: general plumbing refrigeration air conditioning electrical systems boilers bathroom fixtures and tiling painting - prep to finish basic carpentry groundskeeping Must have vision to read written communiques, LED read-outs, meters, and computer screens. Must have finger, hand and upper body dexterity to pull levers and rotate knobs, work with arms raised above head and to handle and assemble small parts using basic hand and power tools. Must have upper body strength to lift 75lbs. throughout an 8 hour shift. Must have leg strength and ability to crawl into and through small spaces, climb ladders, support and carry loads of 75lbs. Must be able to understand and follow verbal/written instructions, communicate both verbally and in writing, utilize analytical thought processes, understand verbal/written technical and mechanical instruction, and be highly organized. Must have ability to communicate effectively and courteously with employees, guests and contractors in writing, via telephone and in person. Education/Formal Training/Certifications High school education or equivalent preferred Experience A minimum of 6 months successful experience in equal or similar position. Materials / Equipment Used Basic hand (hammer, screwdriver, pliers) and power (electric drill, saw, solder) tools. Painting equipment, key cutting machine, groundskeeping equipment and snow removal equipment, two way radio and iPod The salary range for this position starts at $19 - $23 per hour based on experience and skill level. Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) with company match Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

The Assistant Director of Finance (ADOF) supports the hotel's Director of Finance (DOF), implements and monitors effective controls and procedures, prepares accurate and daily reporting and analysis, and manages the hotels' accounting staff. Core Responsibilities: Maintain property standards, reporting, controls, and evidence of review Manages accounting staff performance Train accounting staff as needed Help DOF manage the hotel's accounting cycle Make sure hotel's Routing Pack is prepared and reviewed daily Verify that reconciliations and Revenue Tests are prepared daily and given to DOF Prepare daily bank reconciliations Prepare hotel payroll on a bi-weekly basis and have DOF review Assist DOF in reconciling bank accounts and balance sheets accounts Complete month-end tasks as directed by DOF Participate in monthly department meetings at the property, Sales and Marketing weekly meetings, MOD Program, and weekly staff meetings Perform other duties as may be required by the DOF, General Manager, or Vice President of Property Accounting This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Salary range: $75k - $85K

Job Description The Holiday Inn Washington DC - Central/White House, has an immediate opening for a remarkable Bell Person to work a full time, flexible schedule in Washington, DC. Job Purpose: Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Responds to guest needs by promptly delivering, in person, laundry, newspapers, iron & ironing board, additional linens, etc. Maintains written log, recording these requests and deliveries. Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations. Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions. Maintains a friendly, cheerful and courteous demeanor at all times. Points out to each guest the fire exits, usage of TV and A/C and provides ice Delivers newspapers nightly to all occupied rooms Performs other duties as assigned, requested or deemed necessary by management. Cleans lobby areas, courtyard and entrances and maintains free of debris in order to present a clean and attractive facility to customers. Compliance with the hotel conduct policy. Be well groomed and in uniform with name tag at all times. Should provide a certain level of motivation to the department. Ensure that all of the duties of his staff are carried out through constant communication. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with IHG processes and standards. This job requires the ability to perform the following: Must be able to communicate verbally and understand and follow verbal instruction. Must be able to use tact and understanding when dealing with a variety of customer service problems. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays. Amazing Benefits At A Glance: The salary for this position is $17.95/hour Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio 401(k) Employee discount Flexible schedule Parental leave Referral program