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What does a customer field representative do?

Updated January 8, 2025
8 min read

A customer field service representative provides and promotes a company's products and services in different locations. The representatives act as the middlemen between customers and organizations to increase brand recognition and loyalty. They must have strong communication skills to increase customer satisfaction. They will work through entire sales cycles to know how to get new customers and turn them into long-term customers. And to do that, they need to have a competitive attitude and be conversational. They will also be working under less supervision, so being independent is a plus factor.

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Customer field representative responsibilities

Here are examples of responsibilities from real customer field representative resumes:

  • Lead project to select CRM for team in order to effectively measure interaction with vendors, clients and customers.
  • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
  • Disconnect gas service for nonpayment.
  • Review and work active service disconnections for nonpayment accounts on CSR network.
  • Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
  • Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Customer field representative skills and personality traits

We calculated that 73% of Customer Field Representatives are proficient in CRM, Customer Issues, and Gas Meters. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Customer Field Representatives that have these skills listed on their resume here:

  • CRM, 73%

    Developed in-depth knowledge of online Customer Relationship Management CRM software program used by clients.

  • Customer Issues, 5%

    Review work order information with field representatives Reviewed and escalated customer issues to field management.

  • Gas Meters, 4%

    Worked with members of the public to upgrade their old electric and gas meters for both commercial and residential accounts.

  • Customer Sites, 3%

    Field service support for AquaSensors and Orion products at beta sites and customer sites.

  • Water Meters, 3%

    Examined water meters for substantial and visual damages, assisted supervisors in maintaining the actions of other interns.

  • Electric Meters, 2%

    Traveled within Brooklyn Boroughs to read electric meters by entering customer's premises and commercial businesses.

Common skills that a customer field representative uses to do their job include "crm," "customer issues," and "gas meters." You can find details on the most important customer field representative responsibilities below.

Communication skills. To carry out their duties, the most important skill for a customer field representative to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer field representatives often use communication skills in their day-to-day job, as shown by this real resume: "provided effective communication and customer service support with all field support, management and product managers on a daily basis. "

Customer-service skills. Another skill that relates to the job responsibilities of customer field representatives is customer-service skills. This skill is critical to many everyday customer field representative duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "develop customer relations through follow-up of correcting problems and cost reduction ideas. "

Interpersonal skills. A big part of what customer field representatives do relies on "interpersonal skills." You can see how essential it is to customer field representative responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer field representative tasks: "demonstrate strong interpersonal abilities throughout daily customer interactions, key to enhancing overall experience. "

Listening skills. Another crucial skill for a customer field representative to carry out their responsibilities is "listening skills." A big part of what customer field representatives relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to customer field representative duties can be seen in an example from a customer field representative resume snippet: "communicated with other delivery trucks over onboard computer systems. "

Patience. Lastly, "patience" is an important element of what a customer field representative does. Customer field representative responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer field representative duties rely on this skill: "resolve all customer issues, demonstrating patience and courtesy in any circumstances. "

See the full list of customer field representative skills

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Compare different customer field representatives

Customer field representative vs. Customer associate

A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

If we compare the average customer field representative annual salary with that of a customer associate, we find that customer associates typically earn a $1,971 lower salary than customer field representatives make annually.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both customer field representative and customer associate positions are skilled in customer issues, customer accounts, and customer satisfaction.

These skill sets are where the common ground ends though. The responsibilities of a customer field representative are more likely to require skills like "crm," "gas meters," "customer sites," and "water meters." On the other hand, a job as a customer associate requires skills like "sales floor," "product knowledge," "phone calls," and "customer calls." As you can see, what employees do in each career varies considerably.

Customer associates tend to make the most money working in the telecommunication industry, where they earn an average salary of $33,698. In contrast, customer field representatives make the biggest average salary, $35,363, in the energy industry.On average, customer associates reach similar levels of education than customer field representatives. Customer associates are 4.7% less likely to earn a Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

Customer field representative vs. Representative

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

A career as a representative brings a higher average salary when compared to the average annual salary of a customer field representative. In fact, representatives salary is $1,063 higher than the salary of customer field representatives per year.A few skills overlap for customer field representatives and representatives. Resumes from both professions show that the duties of each career rely on skills like "customer issues," "customer accounts," and "customer inquiries. "

In addition to the difference in salary, there are some other key differences worth noting. For example, customer field representative responsibilities are more likely to require skills like "crm," "gas meters," "customer sites," and "water meters." Meanwhile, a representative has duties that require skills in areas such as "cleanliness," "patients," "data entry," and "product knowledge." These differences highlight just how different the day-to-day in each role looks.

Representatives may earn a higher salary than customer field representatives, but representatives earn the most pay in the transportation industry with an average salary of $36,557. On the other hand, customer field representatives receive higher pay in the energy industry, where they earn an average salary of $35,363.representatives earn similar levels of education than customer field representatives in general. They're 1.6% less likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.

Customer field representative vs. Support representative

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

An average support representative eans a lower salary compared to the average salary of customer field representatives. The difference in salaries amounts to support representatives earning a $1,588 lower average salary than customer field representatives.Using the responsibilities included on customer field representatives and support representatives resumes, we found that both professions have similar skill requirements, such as "customer issues," "customer accounts," and "customer satisfaction.rdquo;

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer field representative is likely to be skilled in "crm," "gas meters," "customer sites," and "water meters," while a typical support representative is skilled in "patients," "troubleshoot," "data entry," and "technical support."

Support representatives earn the best pay in the technology industry, where they command an average salary of $35,685. Customer field representatives earn the highest pay from the energy industry, with an average salary of $35,363.Most support representatives achieve a similar degree level compared to customer field representatives. For example, they're 3.0% less likely to graduate with a Master's Degree, and 0.4% less likely to earn a Doctoral Degree.

Customer field representative vs. Contact representative

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Contact representatives typically earn lower pay than customer field representatives. On average, contact representatives earn a $1,184 lower salary per year.While both customer field representatives and contact representatives complete day-to-day tasks using similar skills like customer issues, customer accounts, and customer satisfaction, the two careers vary in some skills.

Even though a few skill sets overlap between customer field representatives and contact representatives, there are some differences that are important to note. For one, a customer field representative might have more use for skills like "crm," "gas meters," "customer sites," and "water meters." Meanwhile, some responsibilities of contact representatives require skills like "technical assistance," "sound judgment," "patients," and "irs. "

Contact representatives enjoy the best pay in the government industry, with an average salary of $43,279. For comparison, customer field representatives earn the highest salary in the energy industry.In general, contact representatives hold similar degree levels compared to customer field representatives. Contact representatives are 1.0% less likely to earn their Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.

Types of customer field representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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