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The differences between customer quality engineers and reliability engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a customer quality engineer and a reliability engineer. Additionally, a reliability engineer has an average salary of $105,551, which is higher than the $82,508 average annual salary of a customer quality engineer.
The top three skills for a customer quality engineer include corrective action, product quality and customer satisfaction. The most important skills for a reliability engineer are java, troubleshoot, and ruby.
| Customer Quality Engineer | Reliability Engineer | |
| Yearly salary | $82,508 | $105,551 |
| Hourly rate | $39.67 | $50.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 86,365 | 44,471 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 76% |
| Average age | 42 | 42 |
| Years of experience | 4 | 4 |
A customer quality engineer is accountable for all in-process batches with quality issues. You will be responsible for minimizing variations with quality processes and supporting all customer root cause audits, investigations, and visits. Other duties include processing field audits, assisting in new product launches, and participating in the control process and product quality planning. In addition, you are expected to relay customer feedback and expectations on product quality to the quality management team. You are also expected to conduct training the team in identifying and creating methodologies to solve quality issues.
A reliability engineer is in charge of determining and managing the asset reliability risks of businesses. Reliability engineers are professionals who solve problems related to engineering. They are equipped with a better understanding of the principles of performance evaluation and prediction for product safety. The job requires knowledge of the field of engineering, strong communication, interpersonal skills, management skills, attention to detail, and reliability. They are also expected to become experts in engineering systems.
Customer quality engineers and reliability engineers have different pay scales, as shown below.
| Customer Quality Engineer | Reliability Engineer | |
| Average salary | $82,508 | $105,551 |
| Salary range | Between $64,000 And $106,000 | Between $76,000 And $144,000 |
| Highest paying City | Santa Clara, CA | Richmond, CA |
| Highest paying state | California | Washington |
| Best paying company | Apple | The Citadel |
| Best paying industry | Technology | Start-up |
There are a few differences between a customer quality engineer and a reliability engineer in terms of educational background:
| Customer Quality Engineer | Reliability Engineer | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 76% |
| Most common major | Electrical Engineering | Mechanical Engineering |
| Most common college | Northwestern University | Northwestern University |
Here are the differences between customer quality engineers' and reliability engineers' demographics:
| Customer Quality Engineer | Reliability Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.7% Female, 24.3% | Male, 87.5% Female, 12.5% |
| Race ratio | Black or African American, 4.7% Unknown, 3.9% Hispanic or Latino, 11.6% Asian, 13.0% White, 66.5% American Indian and Alaska Native, 0.2% | Black or African American, 4.4% Unknown, 3.9% Hispanic or Latino, 10.8% Asian, 14.3% White, 66.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 4% | 4% |