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Customer quality engineer vs reliability engineer

The differences between customer quality engineers and reliability engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a customer quality engineer and a reliability engineer. Additionally, a reliability engineer has an average salary of $105,551, which is higher than the $82,508 average annual salary of a customer quality engineer.

The top three skills for a customer quality engineer include corrective action, product quality and customer satisfaction. The most important skills for a reliability engineer are java, troubleshoot, and ruby.

Customer quality engineer vs reliability engineer overview

Customer Quality EngineerReliability Engineer
Yearly salary$82,508$105,551
Hourly rate$39.67$50.75
Growth rate10%10%
Number of jobs86,36544,471
Job satisfaction--
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 76%
Average age4242
Years of experience44

What does a customer quality engineer do?

A customer quality engineer is accountable for all in-process batches with quality issues. You will be responsible for minimizing variations with quality processes and supporting all customer root cause audits, investigations, and visits. Other duties include processing field audits, assisting in new product launches, and participating in the control process and product quality planning. In addition, you are expected to relay customer feedback and expectations on product quality to the quality management team. You are also expected to conduct training the team in identifying and creating methodologies to solve quality issues.

What does a reliability engineer do?

A reliability engineer is in charge of determining and managing the asset reliability risks of businesses. Reliability engineers are professionals who solve problems related to engineering. They are equipped with a better understanding of the principles of performance evaluation and prediction for product safety. The job requires knowledge of the field of engineering, strong communication, interpersonal skills, management skills, attention to detail, and reliability. They are also expected to become experts in engineering systems.

Customer quality engineer vs reliability engineer salary

Customer quality engineers and reliability engineers have different pay scales, as shown below.

Customer Quality EngineerReliability Engineer
Average salary$82,508$105,551
Salary rangeBetween $64,000 And $106,000Between $76,000 And $144,000
Highest paying CitySanta Clara, CARichmond, CA
Highest paying stateCaliforniaWashington
Best paying companyAppleThe Citadel
Best paying industryTechnologyStart-up

Differences between customer quality engineer and reliability engineer education

There are a few differences between a customer quality engineer and a reliability engineer in terms of educational background:

Customer Quality EngineerReliability Engineer
Most common degreeBachelor's Degree, 72%Bachelor's Degree, 76%
Most common majorElectrical EngineeringMechanical Engineering
Most common collegeNorthwestern UniversityNorthwestern University

Customer quality engineer vs reliability engineer demographics

Here are the differences between customer quality engineers' and reliability engineers' demographics:

Customer Quality EngineerReliability Engineer
Average age4242
Gender ratioMale, 75.7% Female, 24.3%Male, 87.5% Female, 12.5%
Race ratioBlack or African American, 4.7% Unknown, 3.9% Hispanic or Latino, 11.6% Asian, 13.0% White, 66.5% American Indian and Alaska Native, 0.2%Black or African American, 4.4% Unknown, 3.9% Hispanic or Latino, 10.8% Asian, 14.3% White, 66.5% American Indian and Alaska Native, 0.2%
LGBT Percentage4%4%

Differences between customer quality engineer and reliability engineer duties and responsibilities

Customer quality engineer example responsibilities.

  • Serve as lead auditor achieving AS9100 certification for the product center in Mexico.
  • Create, implement, and manage completion of APQP plans for new product launches and product changes.
  • Lead cross-functional APQP teams to ensure parts, processes, and documentation meet customer requirements and require deadlines.
  • Develop and coordinate strategic relationships with international OEM and ODM partners to achieve business goals.
  • Develop a continuous process improvement and SPC class that are implemented site wide to engineers and management.
  • Lead structure team problem solving efforts to resolve internal/external issues using 8-D methodology, CAPA, FMEA & DMAIC.
  • Show more

Reliability engineer example responsibilities.

  • Lead a team of over 20 engineers responsible for implementing NASA human-rating requirements to achieve human-rating safety certification.
  • Manage GMP compliance, FDA audits, and the writing of [] procedures.
  • Achieve completion of the resistors and capacitor sections of the AVL.
  • Lead the implementation of utilizing SPC data for software and test set improvement initiatives.
  • Delegate tasks to appropriate CE specialist and manage``burn rate"to prevent cost overrun.
  • Design, build, and manage the entire QMS system from the ground up including re-writing all existing technical documentation.
  • Show more

Customer quality engineer vs reliability engineer skills

Common customer quality engineer skills
  • Corrective Action, 9%
  • Product Quality, 7%
  • Customer Satisfaction, 7%
  • Continuous Improvement, 5%
  • Sigma, 4%
  • PPAP, 3%
Common reliability engineer skills
  • Java, 22%
  • Troubleshoot, 10%
  • Ruby, 7%
  • Jenkins, 5%
  • Azure, 4%
  • Debugging, 4%

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