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Customer retention specialist salary
Average customer retention specialist salary
$16.07
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Let Zippi find your next customer retention specialist job
Average customer retention specialist salary by state
Highest paying states for customer retention specialists
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Arizona | $34,081 | $16.39 |
| 2 | Utah | $37,289 | $17.93 |
| 3 | Wyoming | $32,410 | $15.58 |
| 4 | Maryland | $39,032 | $18.77 |
| 5 | New Hampshire | $35,667 | $17.15 |
| 6 | Massachusetts | $37,324 | $17.94 |
| 7 | Rhode Island | $38,797 | $18.65 |
| 8 | Minnesota | $34,160 | $16.42 |
| 9 | Vermont | $35,859 | $17.24 |
| 10 | Wisconsin | $33,181 | $15.95 |
| 11 | North Carolina | $33,021 | $15.88 |
| 12 | Michigan | $31,935 | $15.35 |
| 13 | Pennsylvania | $34,940 | $16.80 |
| 14 | New York | $38,455 | $18.49 |
| 15 | Iowa | $31,156 | $14.98 |
| 16 | Washington | $37,207 | $17.89 |
| 17 | Montana | $32,210 | $15.49 |
| 18 | Texas | $33,486 | $16.10 |
| 19 | California | $39,427 | $18.96 |
| 20 | District of Columbia | $40,705 | $19.57 |
| 21 | Indiana | $30,912 | $14.86 |
| 22 | Hawaii | $38,552 | $18.53 |
| 23 | New Jersey | $36,986 | $17.78 |
| 24 | Tennessee | $31,005 | $14.91 |
| 25 | Alaska | $34,944 | $16.80 |
| 26 | Kentucky | $29,593 | $14.23 |
| 27 | Delaware | $33,003 | $15.87 |
| 28 | Ohio | $30,371 | $14.60 |
| 29 | Connecticut | $33,178 | $15.95 |
| 30 | Arkansas | $30,831 | $14.82 |
| 31 | South Dakota | $31,292 | $15.04 |
| 32 | Idaho | $30,187 | $14.51 |
| 33 | Kansas | $29,645 | $14.25 |
| 34 | Florida | $29,891 | $14.37 |
| 35 | Nebraska | $28,839 | $13.86 |
| 36 | Missouri | $29,510 | $14.19 |
| 37 | Illinois | $29,249 | $14.06 |
| 38 | North Dakota | $29,856 | $14.35 |
| 39 | Louisiana | $28,882 | $13.89 |
| 40 | New Mexico | $28,654 | $13.78 |
| 41 | Alabama | $28,429 | $13.67 |
| 42 | Oklahoma | $28,442 | $13.67 |
| 43 | Maine | $27,560 | $13.25 |
| 44 | Oregon | $30,654 | $14.74 |
| 45 | South Carolina | $28,718 | $13.81 |
| 46 | Virginia | $30,414 | $14.62 |
| 47 | Mississippi | $26,333 | $12.66 |
| 48 | Nevada | $27,978 | $13.45 |
| 49 | Colorado | $29,289 | $14.08 |
| 50 | Georgia | $28,089 | $13.50 |
| 51 | West Virginia | $26,403 | $12.69 |
Customer retention specialist salary details
A customer retention specialist's salary ranges from $26,000 a year at the 10th percentile to $42,000 at the 90th percentile.
What is a customer retention specialist's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $42,000 | $3,500 | $20 |
| 75th Percentile | $38,000 | $3,167 | $18 |
| Average | $33,422 | $2,785 | $16 |
| 25th Percentile | $29,000 | $2,417 | $14 |
| 10th Percentile | $26,000 | $2,167 | $13 |
Highest paying customer retention specialist jobs
The highest paying types of customer retention specialists are service specialist, customer engagement specialist, and client relations specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Agent | $29,598 | $2,466 | $14.23 | 219,115 |
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Customer Support Representative | $37,404 | $3,117 | $17.98 | 243,140 |
| Customer Care Agent | $31,774 | $2,648 | $15.28 | 268,932 |
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
Top companies hiring customer retention specialists now:
Wage gap by gender, race and education
Customer retention specialist salary trends
The average customer retention specialist salary has risen by $4,869 over the last ten years. In 2014, the average customer retention specialist earned $28,553 annually, but today, they earn $33,422 a year. That works out to a 11% change in pay for customer retention specialists over the last decade.
Compare customer retention specialist salaries for cities or states with the national average over time.
Average customer retention specialist salary over time
Compare customer retention specialist salaries for individual cities or states with the national average.
Customer retention specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $33,400 | $16.07 | +3.1% |
| 2024 | $32,400 | $15.57 | +2.8% |
| 2023 | $31,500 | $15.14 | +2.5% |
| 2022 | $30,700 | $14.75 | +1.8% |
| 2021 | $30,100 | $14.49 | +1.8% |
Recently added customer retention specialist salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Farmers Insurance Group | Customer Retention Specialist | Phoenix, AZ | 06/26/2025 | $57,142 |
| VOYA Financial Inc. | Customer Retention Specialist-Retirement Services | Boston, MA | 06/25/2025 | $52,590 |
| Monday.com | Customer Experience Retention Specialist | New York, NY | 06/24/2025 | $82,000 |
| Focus Services | Customer Retention and Sales Support | Greenville, NC | 06/22/2025 | $29,218 |
| Trupanion | Customer Retention Specialist | Seattle, WA | 06/11/2025 | $48,001 |
| Farmers | Customer Retention Specialist | Lane, KS | 06/08/2025 | $57,142 |
| Hear.com Us | Customer Success & Retention Specialist | Nome, TX | 05/28/2025 | $48,001 |
| Hear.com Us | Customer Success & Retention Specialist | Tome, NM | 05/28/2025 | $48,001 |
| Justworks | Customer Retention Specialist | New York, NY | 05/16/2025 | $73,045 |
| VOYA Financial Inc. | Customer Retention Specialist-Retirement Services | Braintree Town, MA | 05/07/2025 | $52,590 |
Customer retention specialist salary FAQs
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