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  • Student: Central Services Customer Service Assistant, Academic Year 2025-26

    Augsburg University 4.1company rating

    Customer service advocate job in Minneapolis, MN

    Augsburg University is committed to helping our student explore their vocation. As a University with a calling, we welcome the unique gifts that each of our employees brings to our collective work, and we are committed to supporting our students as they seek to match those gifts with the needs of the University and our larger community. Student employment with Augsburg is more than a job - it is an opportunity for Augsburg students to gain meaningful work experience in a supportive setting that promotes professional growth, personal accountability, teamwork, collaboration and quality work that lives up to our mission of educating students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. Student employment is managed by Augsburg Human Resources in partnership with student supervisors from across campus. Job Description We are currently seeking a few enthusiastic and dependable part-time student customer service assistants to work Monday through Friday: Duties will include: Handling package pickup and drop-off in Shipping and Receiving for Augsburg community members. Checking packages in and out of Q-Track system, sometimes checking IDs for those picking up. Assisting with shipping and mailing customer requests, operating the cash register. Receiving incoming packages from vendors (FedEx, UPS, USPS, and Amazon). Packing and preparing outgoing packages. Metering and sealing envelopes, sending international, priority mail parcels. Delivering packages around campus in the afternoons. Organizing and cleaning workspace. Stocking and maintaining supplies for shipping, mailing, and the Copy Center. Answering phone calls. Lifting and moving packages, operating a pallet jack and cart for package deliveries to buildings. and office around campus. Using a desktop computer to assist customers and Central Services team. Work-study eligible students welcome. Compensation and Benefits Rate of Pay: $16.45/hour Minnesota Sick and Safe Time Not eligible for health insurance benefits Qualifications Ideal candidates will: possess an attention to detail and ability to follow-through on tasks. bring a positive attitude to work. have excellent organizational and communication skills. possess a willingness to learn systems and processes. solve problems, and ask for help when needed to assist customers. be dependable and reliable, and arrive on time when scheduled to work. Requirements: Students must be currently enrolled or in the process of enrolling at Augsburg, and must have work-study as part of financial aid award, or be eligible international student. (If you have questions about your work-study eligibility, please consult your financial aid award, or contact Student Financial Services: ****************************). Must be able to lift up to 50 pounds, and operate a cart and pallet jack. Additional Information All student applicants must attach the following for consideration: Resume Cover Letter (optional) Augsburg University is an Equal Opportunity employer. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to complete our application process, please contact the Human Resources department by phone at ************ or email at ***************. Human Resources is located at 20 Memorial Hall.
    $16.5 hourly 2d ago
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  • Office Clerk - Customer Service Representative

    AAA Cooper Transportation, Inc. 4.5company rating

    Customer service advocate job in Minneapolis, MN

    Customer Service Representative | Minneapolis, MN AAA Cooper Transportation, is immediately hiring a reliable and experienced Customer Service Representative, Terminal Clerk to join the team at our Minneapolis, MN , Service Center. This administrative position plays a key role in resolving freight discrepancies to maintain service quality and customer satisfaction. This position offers competitive pay and a full benefits package while providing a stable and rewarding career opportunity with a leading transportation company. Apply now and find out why Clerks and Customer Service Representatives choose AAA Cooper Transportation RESPONSIBILITIES - _A Day in the life_ + Communicate with customers, drivers, and service center staff to resolve issues. + Document discrepancies, file reports, and maintain accurate records. + Assist in identifying trends to improve freight handling practices. + Support general clerical tasks within the operations team. + Other duties as assigned. BENEFITS - _What we offer_ + Competitive Compensation Hourly Pay Range:$23.18-$23.18 + Comprehensive Insurance Options Access high-quality medical, vision, and dental coverage for you and your family, plus company-sponsored life insurance and disability coverage. + 401(k) Retirement Plan with Company Match Secure your financial future with a solid retirement plan and company contributions. + Paid Time Off (PTO) and Holidays Relax and recharge with generous PTO and eight paid holidays. + Professional Development Opportunities ACT invests in you! Enhance your skills and advance your career. AAA Cooper Transportationan independent subsidiary of Knight-Swift Holdings, delivers comprehensive transportation solutions, specializing in less-than-truckload, dedicated contract carriage, and truckload services. Our strategic partnerships with trusted regional affiliates ensure reliable freight movement throughout much of the United States. Ready to drive your career to the next level? Join the growing team andaccelerate your career TODAY! AAA Cooper Transportationis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Compensation is commensurate with experience. This job posting is intended as a general description of the position. It does not constitute a comprehensive list of all responsibilities, duties, and skills required. Benefits and compensation are subject to change at the company's discretion. Pay Range: 23.18-23.18 per_hour, General Benefits: + Individual and Family Medical Benefits + High Deductible Health Plan or PPO Health Plan, Prescription Benefits, Dental, Vision & Employee Assistance Program + Health Savings Account (HSA with company match) + Company sponsored Retirement Savings Plan with pre-tax 401K and Roth options; includes company match & vesting schedule. + Employer sponsored Life and Accidental Death & Dismemberment Insurance + Voluntary Employee & Spousal Life Insurance + Voluntary Hospital Indemnity, Short Term Disability, Long Term Disability, Critical Illness and Accident Insurance. + 60-180-280 & 360 day pay increases for specified positions. + Paid Time Off-8 paid Holiday's, 1 week PTO in first year of employment with increases based on years of service. Up to 3 personal days per year, pro-rated based on hire date. Job Requirements REQUIREMENTS - _What you bring_ + Previous experience in freight, logistics, or clerical support preferred. + Strong attention to detail and data accuracy. + Excellent written and verbal communication skills. + Problem-solving mindset and customer service orientation. + Proficient in Microsoft Office and data entry systems. + High school diploma or equivalent + Other duties as assigned Category: MME-Service Center Admin and Leadership
    $23.2-23.2 hourly 2d ago
  • Customer Service Delivery Advocate

    Carvana Company 4.1company rating

    Customer service advocate job in Minneapolis, MN

    Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's d Customer Service, Advocate, Delivery, Service, Customer, Performance, Retail, Automotive
    $35k-38k yearly est. 2d ago
  • Customer Support Specialist

    Biomerics 4.3company rating

    Customer service advocate job in Minneapolis, MN

    Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products. At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members. The Customer Support Specialist position will be responsible for all Customer Service functions, NetSuite (ERP) report creation, supporting the front desk and carrying out other assigned duties at the BAC facility. This position creates a lasting impression of our organization, so a high level of professionalism, excellent organization skills and prompt follow-ups with customers is required. JOB RESPONSIBILITIES: Respond and/or confirm customer PO's within 24hrs. Provide quotes, follow-up on quotes and get customer questions answered. Attend weekly planning/scheduling meetings with production support to assure delivery schedules are met and customers are satisfied. Work with Sales team on customer communication and proactively engage customer. Support the development and achievement of KPI's for Safety, Quality, Cost and Delivery. Support purchasing through PO creation and contact suppliers when necessary. Maintain customer & BAC cross reference part number spreadsheet. Engage customers for quarterly or annual blanket PO's. Respond to shipping inquiries and answer order status questions. Verify that all customer information is correct on SO's and ERP. Resolve customer complaints by identifying the problem and help coordinate corrective actions. Become the expert at creating Netsuite reports for BAC. Import data into Excel, create graphs and/or analytics. Provide front desk support when needed. Requirements High school diploma Take initiative and create a culture of accountability. Results oriented, strong sense of prioritization and manage with a sense of urgency. Must have strong interpersonal skills and effectively communicate with both internal and external customers. Demonstrated success in conflict management and working in a team environment. Proficiency with data analytics, databases, MS Excel, MS Word, and PowerPoint. Knowledge and experience of working with an ISO13485 Quality Management System is a plus. 2-5 years of customer service experience in medical device industry preferred.
    $44k-64k yearly est. 2d ago
  • Relief CSR Driver

    Ameripride Services 4.3company rating

    Customer service advocate job in Minneapolis, MN

    The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful "Relief CSR" m CSR, Driver, Customer Service, Manufacturing
    $34k-40k yearly est. 6d ago
  • Customer Service Specialist

    Center for Diagnostic Imaging 4.3company rating

    Customer service advocate job in Minneapolis, MN

    RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Customer Service Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Customer Service Specialist in our Revenue Cycle Management (RCM) group, you'll assist patients, clinics, referring doctors, attorneys, and insurance companies with medical billing questions. You'll answer telephone calls, respond to voice mails, and route email/mail to ensure the appropriate departmental resource follows up on billing accounts. While exceeding our Quality Assurance standards, you'll focus on the patient first, be accountable, and play an important part in creating a superior patient experience. This is a remote full-time position working 40 hours per week. Shifts are from 9:30am-6:00pm CST. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Customer Service Assists clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with general questions Responds to RCM voice mail and email in a timely manner Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts Communicates effectively with various departments within Revenue Cycle Management Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances Meets or exceeds team Quality Assurance standards Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution (10%) Administrative duties Faxes itemized statements and letters of protection (LOPs) to attorneys by request ensuring proper authorization is on file Updates billing system with updated patient demographic information Calls referring doctors, patients, insurance companies, and attorneys to get updated insurance or demographic information on patient accounts Researches missed discounts, duplicate charges, reverse collection decisions and insurance denials (5%) Performs other duties as assigned Required: High school diploma or equivalent 1-2 years previous customer service experience Proficient with using computer systems and typing Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook Preferred: * Ability to speak Spanish or other languages in addition to English * Health care experience RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all ******************************* * DailyPay implementation is contingent upon initial set-up period
    $32k-38k yearly est. 2d ago
  • Sr. Customer Account Specialist

    Rise Baking Company, LLC 4.2company rating

    Customer service advocate job in Minneapolis, MN

    Senior Customer Account Specialist Job posting will be removed 1/31/2025 and all applicants reviewed after. No Agency or search firms will be utilized.LOCATION: 3001 Broadway Street NE, Minneapolis, MN 55413 POSITION TYPE: Full Time (On-site) Job Purpose Consistently deliver an exceptional customer service experience. Professionally and accurately manage customer orders from receipt to invoice, ensuring orders arrive on time and in full. Work closely with the Sales team and cross-functional business partners to achieve high customer satisfaction. Essential Functions Manage orders from receipt to the point of invoicing, ensuring each order has accurate manufacturing lead time, shipping method, pricing, and, if required, customer confirmation Promptly communicate both verbally and in written form with customers, brokers, and sales managers regarding any short or service concern Manage inventory for discontinued stock (obsolescence) Foster positive relationships with customers, brokers, sales managers, logistics service providers, and all internal and external partners Research and investigate issues; find root causes, solve, and develop proactive solutions to prevent recurrence Coach and mentor new Customer Service Representatives, sharing best practices and providing guidance on handling challenging customer situations Work closely with the Sales team managing key customer accounts Back up Supervisors as needed Comply with all food safety requirements, training, policies, and procedures Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Associate's degree and/or 5+ equivalent years of work experience 3+ years of experience in a customer service role, preferably handling complex inquiries and customers Experience in food manufacturing as well as retail and foodservice distribution channels preferred Strong computer skills including Microsoft Office with advanced skills in Excel; experience with SAP EDI systems Deep understanding of customer needs and a commitment to delivering exceptional customer service Professional demeanor with strong written and verbal communication skills Ability to identify and resolve problems with a willingness to collaborate as needed to address and implement solutions Ability to effectively communicate with multi-level personnel as well as customers and their representatives Ability to work cross-functionally, convey complex issues, and maintain confidentiality Ability to organize, manage multiple priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment Ability to think quickly and handle frequent change Self-motivated, goal oriented, quality driven, and capable of working independently California, Illinois, Massachusetts, Minnesota, Washington and New York Residents Only: The hourly range for this role is $18.52 to $26.62 per hour. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your hourly wages, Rise Baking Company offers benefits such as, a comprehensive benefits package, quarterly bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 18.52-26.62 Hourly Wage PI816d24cb2e28-0854
    $18.5-26.6 hourly 9d ago
  • Customer Service Officer

    Alphabe Insight Inc.

    Customer service advocate job in Minneapolis, MN

    Skillbridge Academy is a forward-thinking institution dedicated to empowering individuals through innovative learning experiences. We pride ourselves on fostering a collaborative and dynamic environment where professional growth, creativity, and excellence are at the heart of everything we do. Join our team and become part of a company that values ambition, initiative, and making a meaningful impact. Job Description We are seeking a highly motivated and detail-oriented Customer Service Officer to provide exceptional support to our clients. This role requires excellent communication skills, a solution-oriented mindset, and the ability to manage multiple tasks efficiently. You will be the primary point of contact for our clients, ensuring their inquiries are handled promptly and professionally. Responsibilities: Respond to client inquiries via phone, email, and other communication channels. Provide accurate information about services, policies, and procedures. Resolve client issues in a professional and timely manner. Maintain records of client interactions and transactions. Collaborate with internal teams to ensure consistent and high-quality service. Identify opportunities to improve processes and enhance customer satisfaction. Qualifications Strong communication and interpersonal skills. Excellent problem-solving and organizational abilities. Professional demeanor with attention to detail. Ability to work both independently and collaboratively. Proficiency with office software and basic database systems. Additional Information Competitive salary: $47,000 - $52,000 per year. Opportunities for professional growth and development. Supportive and collaborative work environment. Skill-building and training opportunities. Full-time employment with standard benefits.
    $47k-52k yearly 2d ago
  • Customer Service Coordinator

    Bridgetower Media 4.4company rating

    Customer service advocate job in Minneapolis, MN

    BridgeTower Media is seeking a seeking a full-time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is a hybrid role with 2 days in office based at 520 Nicollet Mall, Suite 305,Minneapolis MN 55401. Duties + Responsibilities: Assist clients with all legal ad placement needs including deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices. Manage detailed and sometimes repetitive tasks with urgency and accuracy; ensure completeness and correctness. Work independently with minimal supervision. Provide additional administrative and sales support, including invoicing, tracking, report building/sharing, event support and other duties as business needs arise. Skills + Requirements: Proven track record of inbound and outbound customer-centric support 1-3 years in general office/data entry, customer service, call center, or account management. Strong relationship-building skills, especially via remote channels. Exceptional attention to detail with strong organizational and follow-up skills. Able to manage multiple priorities within a fast-paced, deadline-driven environment. Excellent written and verbal communication; articulate and professional with clients and internal teams. Independent self-starter who can also work collaboratively. Solid knowledge of MS Office and basic office equipment. Strong typing skills (80 WPM minimum). Reliable home internet connection with minimum 50mbps up/10mbps down. What does BridgeTower Media offer? A competitive benefits package that includes health, vision, dental, life, short- and long-term disability coverages Free 24-hour TeleMedicine and TeleCounseling Services Unlimited PTO Tuition Assistance Program Weekly Pay 401K with a company match Summer weekend jumpstart hours-off at 2PM on Fridays Growth opportunities to build your career. Who is BridgeTower Media? BridgeTower Media is one of the country's leading business-to-business media companies with 44 print and digital publications in more than 20 U.S. markets. BridgeTower Media empowers communities with insights and connections to ignite growth in the business, legal, and construction industries. Through a collection of authoritative media properties and publications across the United States, we have deep relationships in the communities we serve, enabling us to provide unparalleled access to industry leaders and expert information. BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.
    $30k-36k yearly est. 2d ago
  • Customer Support Coordinator (Direct Hire)

    Ultimate Staffing 3.6company rating

    Customer service advocate job in Minneapolis, MN

    🔹 Now Hiring: Customer Support Specialist (Onsite - MN) 🔹 Join a global leader in technology serving major food and agriculture partners worldwide. What You'll Do: * Handle B2B daily customer inquiries (calls + email) * Schedule service/repair visits and support the technical team * Provide product and order support with a strong customer-first mindset * Own customer issues through resolution and escalate when needed What We're Looking For: * 2+ years of phone-based customer service experience * Service scheduling/dispatch experience highly preferred * Salesforce or SAP exposure a plus * Strong multitasking, communication, and problem-solving skills Role Details: * Salary: $50-60K * Schedule: Mon-Fri, 8-5 (100% onsite) * Direct hire with full benefits (medical, dental, vision, PTO, 401k contribution, etc.) You'll join a collaborative, long-tenured team within a fast-growing, innovation-driven company that invests heavily in R&D and employee development. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $50k-60k yearly 3d ago
  • Energy Programs Customer Engagement Associate

    Frontier Energy, Inc.

    Customer service advocate job in Chanhassen, MN

    At Frontier Energy, we're more than just engineers and professionals-we're a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future. We offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference. Beyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that's shaping the future of energy while leaving a positive impact on the world. The Energy Programs Customer Engagement Associate will engage directly with end users, contractors, and trade allies to promote and document energy-efficient upgrades across building systems such as lighting, HVAC, motors, and controls within Frontier Energy's Minnesota service area. Key Responsibilities Conduct in-person, virtual, and phone-based outreach, including cold calls, to engage new and existing program participants such as building owners, facility managers, and contractors,. Build and maintain strong, enduring relationships with a portfolio of customers, trade allies, and contractors, to drive ongoing project flow and sustained engagement with Frontier Energy's programs. Use technical knowledge of building systems (lighting, HVAC, motors, and controls) to support customer pursuit of energy conservation opportunities. Proactively schedule and perform site visits to pursue customer engagement activities including presentations, meetings, and audit and project support. Serve as a trusted advisor, helping participants understand energy efficiency benefits, navigate program requirements, and maximize available incentives. Deliver persuasive yet genuine communication that influences participation and drives measurable program impact without relying on scripted sales methods. Develop and execute strategic engagement campaigns that align with program goals and community needs. Track and report on participation metrics, outreach effectiveness, and project progress. Identify participation barriers and collaborate with program leadership to develop effective solutions. Travel regularly throughout Frontier Energy's Minnesota service area for site visits, meetings, and outreach events. Support additional activities related to energy conservation, analysis, reporting, and customer service as needed. Required Qualifications 2-3 years of experience in outreach, customer engagement, energy efficiency, HVAC, or related technical or field-based roles. Strong verbal and written communication skills, with the ability to convey complex technical information clearly and persuasively. Proven ability to initiate conversations (cold calling) and convert interest into lasting relationships that generate short-term engagement and long-term participation. Demonstrated skill in influencing stakeholders-contractors, customers, and community partners-through credibility and authenticity rather than pressure tactics. Excellent organizational and time management skills with the ability to handle multiple priorities. Proficiency in Microsoft Word , Excel , PowerPoint , and Outlook . Preferred Qualifications Knowledge of building systems and energy efficiency measures, including HVAC, lighting, motors, and controls. Experience conducting energy audits, site verifications, or rebate processing. Prior experience in community or contractor outreach within the energy efficiency or construction sectors. Familiarity with utility-sponsored energy efficiency programs and associated reporting or compliance processes. Proven success developing long-term professional relationships that result in sustained program growth. Adjustments made to better focus on activities driving projects with existing customers.
    $30k-42k yearly est. 5d ago
  • Customer Service Advisor

    Bio-Techne 4.5company rating

    Customer service advocate job in Minneapolis, MN

    By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $18.40 - $25.30 By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics. Position Summary: Primarily responsible for assisting the Bio-Techne Sales organization with order processing, problem solving, responding to order status inquiries, resolving customer service complaints, and any additional activities contributing to higher level support of customer needs. The responsibilities of this position, are to answer sales and customer calls for product availability and order status, communicate and coordinate activities with customers, other Bio-Techne entities and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Follow up on customer complaints, questions, and product returns to ensure customer satisfaction. Proactive monitoring of key customer or product orders to ensure smooth fulfillment. Key Responsibilities: Enter orders into the company ERP Microsoft Dynamics (AX), accurately and efficiently, obtaining clarification from the Customer, Sales rep, Finance, etc. as necessary. Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure the customer's needs and expectations regarding their order are met. Follow through with requests to completion or escalate when appropriate. Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. Manage all aspects of the order cycle as necessary to ensure customer satisfaction. Effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and costs. Provide non-technical products and pricing information to customers through phone, email or other channels as needed. Connect callers to appropriate departments as needed. Create and document service complaints in Salesforce for escalation/follow up as needed. Follows company policies and practices as outlined in Handbook and follow guidelines regarding safety as outlined in the AWAIR, Chemical Hygiene and Exposure Control manuals in accordance with the job. Performs additional duties as assigned. Qualifications Education and Experience: Associates or bachelor's college degree in Business, Sales, or Marketing or other field preferred, or equivalent work experience including prior work as a Customer Service Associate. High School diploma is required with at least 3 years of relevant customer and/or sales facing experience in a fast-paced environment. Good communication skills, both verbal and written, and a pleasant phone presence required. Must have the ability to problem solve and possess organizational and multi-tasking skills. Ability to independently prioritize and re-prioritize based on urgency and complexity of issues. Complete proficiency in ERP Microsoft Dynamics (AX) and other current Bio-Techne systems, including Salesforce desired. A working knowledge of Microsoft Outlook, Word, and Excel as well as computer entry and/or typing skills are required. Knowledge, Skills, and Abilities: Skills in assisting customers and sales in problem solving related to customer service issues, including the ability to identify and appropriately evaluate a course of action. Improve service through continually meeting and interacting with our customers and other internal departments to maintain your knowledge of products, programs, customer's needs, new products, product availability and the production plans. Skills taking and providing accurate, detailed product information. Ability to act independently on routine assignments or projects. Ability to plan, organize and multi-task to complete assignments in an efficient manner. Ability to communicate professionally, both oral and written. Ability to pay attention to details and perform at a high level of accuracy. Ability to work independently and with a team. Ability to resolve interpersonal challenges that arise in a changing environment or in a multi-person team situation. Ability to work hours that conform to the department's needs. Knowledge of Microsoft Outlook, Word, and Excel. Why Join Bio-Techne: * We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield. * We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA. * We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more. * We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. * We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave. * We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. Bio-Techne is an E-Verify Employer in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
    $18.4-25.3 hourly 2d ago
  • eCommerce Customer Experience Specialist

    Curio Brands 3.7company rating

    Customer service advocate job in Minneapolis, MN

    About the Role At CURiO Brands, we create beautifully designed products and experiences that bring joy, comfort, and connection to everyday life. The eCommerce Customer Experience Specialist supports the Customer Experience (CX) team in overseeing the full customer journey for Thymes, Capri Blue, and Otherland. This role is for a Gorgias and Shopify power-user who can optimize our CX tech stack while delivering exceptional, hands-on customer service that reflects our brands' warmth, artistry, and attention to detail. You will be an essential part of shaping a premium journey that builds lasting relationships and drives customer loyalty. ***This role is for candidates that reside in CT, FL, GA, IL, KY, MA, MN, MS, NY, OH, TX, WI*** What You'll Do System Optimization & Operational Excellence Gorgias Mastery: Manage daily ticket operations and take full ownership of optimizing inbox structure, tagging, rules, and macros to maximize efficiency. AI & Automation Implementation: Lead the testing and implementation of Gorgias automation flows and AI-assisted replies to reduce manual tasks while strictly preserving a human, brand-appropriate touch. Shopify & Workflow Integration: Partner with Fulfillment and Operations to streamline workflows for shipping, gifting, returns, and replacements using the Shopify ecosystem. Data & Analytics: Utilize Gorgias and Business Intelligence (BI) tools to track KPIs like CSAT, NPS, and resolution time, translating these insights into recommendations for site UX and packaging improvements. Deliver Premium, Personalized Service & Support Concierge-Style Support: Provide high-end service through email, chat, and phone, including personalized gifting guidance and fragrance recommendations. End-to-End Resolution: Accurately and efficiently resolve customer inquiries, managing every case from initial contact through final resolution. Brand Storytelling: Maintain a consistent tone across all communications, ensuring every interaction aligns with the unique brand voice of Thymes, Capri Blue, and Otherland. Service Standards: Help implement service playbooks, quality assurance (QA) standards, and escalation protocols to maintain excellence. Customer Delight: Assist in executing "surprise-and-delight" moments, loyalty gestures, and personalized post-purchase touchpoints. As a Curio Team Member You exemplify CURiO Cornerstones and strive for personal leadership in your role. You collaborate across teams and maintain a positive, respectful, and cooperative workplace environment. You take ownership of your professional development by seeking learning opportunities and staying current in your field. You manage your time effectively and work with others to contribute to team and company goals. You maintain and protect company proprietary information. You follow all safety guidelines, report concerns promptly, and maintain a clean, safe, and organized workspace. You understand that success in your role could include occasional extended work hours as necessary to meet seasonal deadlines and that periodically, you may be asked to perform other duties not included in your role description. What You'll Bring Deep Technical Experience: 3+ years of hands-on experience in eCommerce support, with demonstrated expertise in Gorgias and Shopify. Automation Proficiency: Proven ability to build and optimize helpdesk automation, tagging architecture, and AI-driven responses. Communication & Empathy: Strong verbal and written communication skills with a highly empathetic and organized approach to problem-solving. Analytical Mindset: A clear understanding of customer experience KPIs and how to use data to uncover root causes of issues. Additional Information Travel Requirement: up to 5% Work Environment: General office or home office environment Physical Requirements: Occasionally required to lift and/or move items weighing 10 - 15 pounds. When in a facility, occasional exposure to dusty and fragrant conditions Health & Welfare Benefits Eligibility begins on the first day of the month following 30 days of employment unless noted otherwise: Medical, Dental, Disability Insurance (cost shared) Life/ AD&D Insurance (employer paid) Additional voluntary benefit offerings (employee paid): Vision, Accident, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Voluntary Term Life Insurance, AD&D 401(k) - After 6 months of employment on next quarterly entry date Equal Opportunity Employer Curio is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees.
    $31k-37k yearly est. 4d ago
  • Client Specialist

    Barry's 3.7company rating

    Customer service advocate job in Minneapolis, MN

    We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time Assist clients, building individual connections, and providing direction with any questions or concerns Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner Deliver first class client experience at all times Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed Guide clients with regards to the latest studio promotions, membership discounts and/or special events Maintain product knowledge for all studio retail operations Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs Assist clients with questions and product selection Complete client's orders in a timely manner utilizing a POS transaction Maintain fuel bar department areas clean and sanitized Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy Prepare various fuel bar goods following company recipes Facility Maintenance: Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors Support in cleaning and maintaining of locker rooms to brand standard as directed Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas Conduct small studio repairs when appropriate Laundry services, including collecting, washing, and folding towels Adhere to daily and weekly cleaning and maintenance checklists Customer Service: Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contact Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications Strong hospitality skills and alignment with Barry's Mission, Vision and Values. Ability to work either a full-time or part-time schedule Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. Friendly, outgoing personality and enjoy social interaction Exhibits enthusiasm for the studio and for the job Must be a patient, courteous listener, able to show empathy Responding to clients request with a can-do attitude Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environment Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment Have an eye for detail and care for the studio's appearance and cleanliness Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness Maintain a professional appearance and behavior Demonstrate excellent communication skills Candidates must be at least 18 years or older to apply
    $55k-94k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Amy Wakem-State Farm Agent

    Customer service advocate job in Saint Paul, MN

    Benefits: Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $31k-40k yearly est. 2d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer service advocate job in Saint Paul, MN

    Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN Employment Type: Contract Pay rate: $23-$25/hr Responsibilities: Provide exceptional customer service to investment clients Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries Perform accurate and timely data entry related to transactions and account updates Process new account applications in compliance with regulatory standards Maintain detailed and accurate records Coordinate with internal teams to resolve operational or account-related issues Support overall operational efficiency during the brokerage conversion Requirements: High school diploma or equivalent Relevant experience in a contact center or customer service environment Proven reliability and strong commitment to excellent customer service Strong telephone, verbal, and interpersonal communication skills High attention to detail with the ability to follow procedures independently Proficient in Microsoft Office and general computer navigation Prior banking or financial services experience preferred Client registrations (past or present) a plus Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $23-25 hourly 4d ago
  • Property & Casualty Insurance Customer Service Representative

    Farmers Union Agency 4.6company rating

    Customer service advocate job in Saint Paul, MN

    We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn. Responsibilities • Assist clients with auto, home, commercial and farm P&C insurance questions • Make policy changes, process renewals, and handle cancellations • Explain coverage, billing, and policy documents in a clear, friendly way • Issue ID cards, certificates of insurance, and other policy requests • Work with insurance carriers to resolve client needs • Keep client information accurate and up to date • Spot opportunities to help clients with additional coverage and refer them to licensed producers • Deliver excellent customer service by phone and email • Assist the Licensed Agent/Producer in operating and growing their business. Qualifications • Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience • Strong communication and organization skills • Comfort using computers and learning new systems • Ability to manage multiple tasks and stay detail-focused • Active Property & Casualty license or able to obtain within 60 days. What We Offer • Health, dental, vision, life, and LTD insurance • 401(k) with employer match • Bonus based on performance • Flexible Schedule • Paid time off and holidays • Supportive, collaborative work environment • Opportunities for growth, training, and leadership in shaping agency operations
    $31k-39k yearly est. 2d ago
  • Island Passport Club Representative

    Treasure Island Resort & Casino 4.1company rating

    Customer service advocate job in Farmington, MN

    Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome guests, answer questions and provide information and support to guests Input, update and maintain accurate player information in the casino management system Issue Island Passport club cards for club members Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities Redeem cash, prizes and comps for guests following department guidelines Meet goals as established by management Maintain a working knowledge of promotional systems Performance point and promotion adjustments following department guidelines KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Required Knowledge and Certification: High School Diploma/GED or equivalent experience Preferred Knowledge and Certification: 1-year hospitality or guest service experience, preferably in casinos Required Skills: Accurate and detail oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication and problem solving skills Proven high guest service skills Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows Required Abilities: Ability to work in a fast paced environment Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to follow established dress code policies and practice good personal hygiene Ability to speak in a clear, concise and pleasant voice Ability to retain large amounts of information regarding the property and its amenities Ability to read and write English PHYSICAL DEMANDS Must be able to walk, stand and/or sit for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel, stoop and twist Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 25 pounds occasionally Must be able to perform repetitive hand and wrist motions WORKING ENVIRONMENT Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events Must be willing to work a flexible schedule including all shifts, weekends and holidays Extensive computer use Occasionally must deal with angry or hostile individuals High volume direct public contact
    $16 hourly 8d ago
  • Customer Service Representative

    Canteen One

    Customer service advocate job in Minneapolis, MN

    Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. Let's talk about Opportunity! As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in! Let's talk about Perks! At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - North Loop location - 1 block from light rail transit - Free Parking - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. A fresh approach to great results Are you computer savvy and enjoy solving problems and talking to customers? This is not a "call center" and we don't sell widgets ... we focus on quality customer service in a complex environment. We are the direct channel between the Client and the Vendor. This entails intensive phone and computer work dealing with vending locations and vendors, and maintaining accurate computer records/inventory. Requirements Problem-solving and conflict resolution skills Candidate must possess strong computer skills, including Microsoft Word and Excel Excellent interpersonal communications skills Strong customer service orientation Positive internal and external work relationships Professional composure in high-pressure, time-sensitive environment Work independently Preferences JD Edwards (ERP system) experience a plus (or other ERP system, i.e. SAP, Oracle, PeopleSoft) Education & Experience High school degree required A minimum of one year business experience in a customer service office environment, or a business setting requiring heavy customer service, computer and phone work is preferred. If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now! Achieving Leadership Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Keyword Search: CSR, Customer Service Representative
    $31k-40k yearly est. 3d ago
  • Client Service Representative

    Old National Bank 4.4company rating

    Customer service advocate job in Waconia, MN

    Category/Function Retail Banking Center Type Regular Full-Time Requisition ID 2025-18933 Workplace Type On Site Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities We are currently hiring for a Client Service Representative. We are seeking individuals who are customer focused and have a strong desire to help our clients meet their financial objectives. Whether you have several years of banking or are new to the banking industry, we want to help you reach your personal and professional goals. A Client Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues. This person is also responsible for ordering and shipping all cash for the banking center, and CTR record keeping. Client Service Representative has the additional responsibility of managing the banking center vault which includes; balancing the vault, disbursing cash to other designated team members and ordering/shipping currency as needed. This position may also have the responsibility of opening new accounts. Salary Range The salary range for this position is $17.00/hr. - $27.50/hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Our ideal candidate will possess the following skills: High school diploma or GED required 2-3 years of cash handling experience Excellent customer service skills Excellent balancing record Good organizational skills and attention to detail Ability to lift heavy boxes of coin Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email (This email will respond to accommodation requests only.)
    $17 hourly 3d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Blaine, MN?

The average customer service advocate in Blaine, MN earns between $32,000 and $45,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Blaine, MN

$38,000
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