Customer service advocate jobs in Eugene, OR - 165 jobs
All
Customer Service Advocate
Customer Service Associate
Customer Service Agent
Customer Service Representative
Service Specialist
Customer Retention Specialist
Customer Service Advisor
Customer Service Clerk
Reservation Specialist
Customer Experience Associate
Airline Customer Service Agent
GAT Airline Ground Support 4.5
Customer service advocate job in Eugene, OR
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
#INDGATUSLOW
$27k-33k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Customer Retention Specialist - State Farm Agent Team Member
Deann Mathison-State Farm Agent
Customer service advocate job in Eugene, OR
Job DescriptionBenefits:
SIMPLE IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Signing bonus
Training & development
You May Be a Great Fit as a Customer Retention Specialist at DeAnn Mathison State Farm if:
Youre the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 3762 W 11th Ave, Eugene, OR 97402
At DeAnn Mathison State Farm, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Previous experience in customerserviceor account management preferred.
Must be able to obtain applicable state insurance licenses.
$27k-35k yearly est. 6d ago
Airline Customer Service Agent
GAT 3.8
Customer service advocate job in Eugene, OR
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$29k-36k yearly est. 15d ago
(INSTORE) Teller/Branch Service Specialist - W Eugene
Onpoint Credit Union 4.0
Customer service advocate job in Eugene, OR
We're in the financial services industry, but we're not a bank. We're in the “people” business. Inspired by the credit union philosophy of “people helping people,” we've developed a strong and growing tradition of investing in our employees, our members, and our community.
OnPoint is the largest community owned credit union in Oregon - and we're growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, we invite you to explore and grow your career with us!
Job Summary:
As a Teller, you are the welcoming face to our members and non-members alike. Tellers help members meet their financial goals by handling routine financial transactions (deposits, withdrawals, advances, payments, etc.) and giving a warm welcome to everyone who comes into the branch. Tellers inform members of other products and services that will meet their financial needs and strengthen their relationship with the Credit Union.
Responsibilities:
Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
Processes and accurately document all teller transactions according to established procedure.
Understands and determines acceptability of negotiable items and member identification.
Identifies and addresses members' questions and concerns to offer solutions.
Proactively engaging member questions to uncover needs and cross-sell products and services. Refers to appropriate staff members or opens product/service as appropriate.
Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.
Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.
Maintains cash drawer and balances within guidelines established by Credit Union.
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Perform any additional duties as required by the Management Team.
Actively work to meet or exceed product and service cross-sale goals.
Knowledge, Skills & Abilities:
Ability to coordinate a variety of assignments simultaneously and prioritize work.
Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.
Proficient in counting cash, arithmetic, ten-key calculator and basic computer skills.
Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.
Ability to comprehend and adhere to compliance requirements.
Physical Requirements:
Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).
Demonstrates a sense of urgency when assisting members.
Job Qualifications:
High School graduate or GED required.
A minimum of 6 - 12 months prior Teller experience within a financial institution, retail sales, or a customerservice position involving cash handling experience required.
Bilingual skills are highly desired.
Additional Information:Hours of Operations: Monday - Friday 9 AM - 6 PM, Saturdays 9 AM - 3 PM. May be be required to work a combination of hours throughout the workweek M- Sat. Starting Pay: $22.00 per hour with no specific banking experience required, but with 6 months' sales and/orcustomerservice experience required.This OnPoint branch is located inside a Fred Meyer or Safeway store. Employees working in an in-store location are eligible for an in-store differential.
See what it is like to be a Teller at OnPoint: **********************************************
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don't let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need accommodation during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure fair and inclusive experience.
$22 hourly 16d ago
Part-Time Ramp and Customer Service Airport Agent
Envoy Air Inc. 4.0
Customer service advocate job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyHubL
We can recommend jobs specifically for you! Click here to get started.
$16.3 hourly Auto-Apply 1d ago
Ramp & Customer Service Agent
Horizon Air 4.1
Customer service advocate job in Eugene, OR
**Company** Horizon Air **The Team** Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
**Role Summary**
The Ramp & CustomerService Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
**Key Duties**
+ Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
+ Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
+ Performs aircraft grooming and security searches.
+ Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
+ Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
+ Loads and offloads luggage and cargo with the use of conveyor belts.
+ At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
+ Performs other duties as assigned.
**Day in the Life**
To preview of a Day in the Life of a Horizon Air CustomerService Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
**Job-Specific Experience, Education & Skills**
**Required**
+ Strong written and verbal communication skills.
+ Ability to juggle multiple tasks in a fast-paced environment.
+ Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
+ Ability to learn and operate a computerized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to consistently lift 50 pounds.
+ Must be able to stand for long periods of time.
+ Must be able to bend, stoop, squat, reach and grasp.
+ Ability to perform basic mathematics.
+ Ability to work a flexible schedule including nights, weekends and holidays.
+ Ability to participate in paid training that may require overnight travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to obtain airport security clearance.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
**Preferred:**
+ A minimum of 1 year of customerserviceor community service experience.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
**Starting Rate**
USD $16.24/Hr.
**Total Rewards**
_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._
+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
+ Comprehensive well-being programs including medical, dental and vision benefits
+ Generous 401k match program
+ Quarterly and annual bonus plans
+ Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
**Airport SIDA Badge Requirements**
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
**Regulatory Information**
**Equal Employment Opportunity Policy Statement**
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
**Government Contractor & Department of Transportation (DOT) Regulations**
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
**Apply by 7:00 PM Pacific Time on**
1/29/2026
**FLSA Status** Non-Exempt
**Employment Type** Part-Time
**Regular/Temporary** Regular
**Location** Eugene, OR - Airport
**A:** Y - T3
**L:** \#LI-B
**Job Locations** _USA-OR-Eugene_
**Requisition ID** _2026-18067_
**Category** _Airports & Warehouse_
$16.2 hourly 5d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service advocate job in Eugene, OR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$33k-39k yearly est. 8d ago
Access Services Specialist
UO HR Website
Customer service advocate job in Eugene, OR
Department: Libraries Classification: Library Technician 3 Appointment Type and Duration: Regular, Ongoing Salary: $19.68 - $29.67 per hour FTE: 1.0
Review of Applications Begins
closes March 30, 2025 (updated).
Special Instructions to Applicants
To ensure consideration, a complete application must include:
1. A current resume/CV.
2. A cover letter demonstrating your skills and experience working in libraries.
Department Summary
About the University
The University of Oregon is one of only two Pacific Northwest members of the Association of American Universities and holds the distinction of a “very high research activity” ranking in the Carnegie Classification of Institutions of Higher Education. The UO enrolls more than 20,000 undergraduate and 3,600 graduate students representing all 50 states and nearly 100 countries. The University of Oregon is guided by a diversity framework that involves a commitment to diversity, equity, and inclusion for all students, faculty, staff, alumni, and community members. In recent years, the university has increased the diversity of its student body, as well as campus-wide efforts to build a welcoming, inclusive community. The UO's 295-acre campus features state-of-the-art facilities in an arboretum-like setting within the traditional homelands of the Kalapuya people. The UO is located in Eugene, a vibrant city of 157,000 with a wide range of cultural and culinary offerings, a pleasant year-round climate, and a community engaged in environmental and social concerns. The campus is within easy driving distance of the Pacific Coast, the Cascade Mountains, and Portland.
About the UO Libraries:
The University of Oregon Libraries is an essential partner in the University of Oregon's educational, research, and public service mission. With five locations on the Eugene campus and branches at UO Portland and the Oregon Institute of Marine Biology, the UO Libraries offers many flexible service- and technology-rich environments for our users' research, learning, and publishing needs.
The UO Libraries' mission is informing research and learning breakthroughs for Oregon. We strive to realize our vision of being a model for the enduring, positive impact that research libraries can have on their academic and civic communities. We do that with an unwavering commitment to our values. Learn more about the UO Libraries' strategic design, our values, and our goals at library.uoregon.edu/strategy.
The University of Oregon Libraries is the only Association of Research Libraries (ARL) member in Oregon. We are also members of the Orbis Cascade Alliance, SPARC, Center for Research Libraries, DuraSpace, the Council on Library and Information Resources, the Coalition for Networked Information, EDUCAUSE, and other major organizations.
About Data, Access, Research, and Teaching Services:
Data, Access, Research, & Teaching Services (DARTS) is responsible for an array of services and programs to meet the research, teaching, and learning needs of the University of Oregon community. DARTS encompasses four major areas: Teaching & Liaison Services, Access and Delivery Services, Research & Learning Paces, and the Department of Open Research (DOOR). Services provided include the circulation of collections, collection development and maintenance, information literacy instruction, data services, digital publishing, and public scholarship support. The division also oversees five branch library facilities: the Design Library, the NE Portland Library and Learning Commons, Price Science Commons & Research Library (PSC), the Mathematics Library, and the Loyd and Dorothy Rippey Library at the Oregon Institute of Marine Biology.
The mission of DARTS is to enhance student success, faculty research, and teaching by facilitating access to information resources and specialized research spaces, building collections, providing innovative engagement activities, delivering information, data, and digital literacy teaching and consultation, implementing programs that support the adoption of Open Education Resources (OER) and provision of affordable course materials.
About Access and Delivery Services:
Access and Delivery Services is a department within the DARTS division that works across the Knight, Design, Mathematics, and Oregon Institute of Marine Biology Libraries and Price Science Commons. The mission of Access and Delivery Services is enhancing access to UO Libraries' resources, facilities, and services, and employees in our department are responsible for opening and closing the libraries, public service, circulation, course reserves, interlibrary loan, physical resource and maintenance, study room stewardship, and public computing.
Position Summary
The UO Libraries seeks a self-motivated, customer-focused, and technology adept individual to join the Data, Access, Research, and Teaching Services division.
Reporting to the Head, Knight Library Access Services, this Library Technician 3 assists departmental management in overseeing Knight Library's facilities and operations during evening and weekend opening/closing shifts. The person in this position provides public service at the Knight Library Checkout & Reserves Desk, communicates with patrons and colleagues from within and outside the work unit via e-mail, Microsoft Teams, telephone, and in-person, and assists departmental management in the training and oversight of Library Technician 1s & 2s, and Library Student Assistants.
The person in this position also performs various specialized tasks that require a high level of non-routine decision-making, judgment, expertise, and independence. They may be a subject expert or help to coordinate one of the many services that Access Services provides, such as student employee development and training, course reserves, research help, and physical inventory maintenance.
Schedule:
Fall, Winter, and Spring Academic Terms
Monday: 1:00 pm - 10:00 pm
Tuesday: 1:00 pm - 10:00 pm
Friday: 11:15 am - 8:15 pm
Saturday: 9:15 am - 6:15 pm
Sunday: 9:15 am - 6:15 pm
Intersessions and Summer Academic Terms:
Monday - Friday 10:15 am - 7:15 pm
Knight Library building hours and employee schedules are subject to change.
Minimum Requirements
• Bachelor's degree plus two years of library experience within the last five (5) years; OR,
• Four (4) years of library experience within the last five (5) years;
• AND, advanced proficiency in multiple library-specific computer applications, (e.g., integrated library systems, database applications, institutional repository; content management systems).
Professional Competencies
• Ability to consistently provide professional and user-focused customerservice.
• Ability to communicate effectively in writing and in person with library patrons, colleagues, and business partners.
• Ability to manage time appropriately to complete assignments with a high quality of work.
• Ability to collaborate effectively with others to balance workloads and meet deadlines.
• Ability to think critically and problem-solve.
• Ability to adapt to new situations, technologies, and processes.
• Ability to work within and foster a diverse work environment.
Preferred Qualifications
• Experience using the Ex Libris Alma/Primo integrated library system.
• Experience supervising, overseeing, or leading the work of colleagues or volunteers.
• Demonstrated computer literacy, including creating spreadsheets, proficient use of email and calendars, use of networked resources and shared files (SharePoint and Teams), and web content development.
• Experience explaining and enforcing compliance with policies and regulations.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit **************************************
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
$19.7-29.7 hourly 60d+ ago
Customer Service
Andrew Core Insurance Agency LLC Farmers Insurance
Customer service advocate job in Eugene, OR
Job Description
Dont wait, take the next step in your career today. Andrew Core Insurance Agency LLC Farmers Insurance in Eugene, Oregon, is looking for a motivated and dynamic individual to join our team as a Full-Time CustomerService Representative. If you have a passion for delivering excellent customerservice and enjoy working in a proactive environment and building rapport with others, this is the role for you. This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired.
Apply now
to join our team and our commitment to customer satisfaction and success.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
Hands on Training
Responsibilities
Meet new business production goals and objectives as established.
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Share training and education knowledge and expertise with team members.
Maintain knowledge of new products and services.
Generating insurance quotes.
Provide exceptional customerservice and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Schedule appointments for sales staff to meet prospective customers.
Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
Stay up-to-date on industry market trends and best practices.
Assess and identify the wants and needs of your customer(s) over the phone.
Attend training and continuing education courses.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Must be highly self-motivated.
Professional phone etiquette.
Great CustomerService Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
Driven and goal-oriented individual.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
$32k-42k yearly est. 25d ago
Customer Service Rep
Puget Collision 4.6
Customer service advocate job in Eugene, OR
Job Description
The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.
Job Responsibilities:
Greet customers professionally and in a timely manner, ensure a high degree of customerservice excellence with a warm reception and offer customer comfort items.
Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customeror insurance carrier to Estimator and Center Leader.
Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships.
Follow-up on all Missed Opportunities
Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
Oversee processing of initial insurance assignments, customer contact/appointment verification.
Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills.
Confirm customer information is accurate and complete for all communication needed.
Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
Daily audit of all Parts invoices posted in CCC
Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
Open mail daily and disperse appropriately including invoices and statements.
Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.
Key Performance Metrics
CustomerService Index Score 95%, Kept Informed, Net Promoter Score
Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
Ask for the sale and schedule the repair: 75% Closing Ratio.
Skills/Qualifications:
Collision University Training required in first 6 months of employment.
Basic Computer Skills are necessary to navigate company systems & communicate with customers.
Must be able to multi-task in a high-paced environment with a flexible attitude.
The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner.
Behavioral Excellence Required:
Perform all assigned responsibilities according to the Company Standard Operating Procedures.
Adheres to the company's non-disclosure and confidentiality policies concerning customer information.
$28k-37k yearly est. 4d ago
Customer Service Associate, Part Time
Multi-Site Management
Customer service advocate job in Eugene, OR
JOB TITLE: CustomerService Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time, Hours Vary REPORTS TO: Retail Store Manager
The
CustomerService Associate (CSA)
provides prompt, efficient, courteous, quality customerservice. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned.
DUTIES AND RESPONSIBILITIES
Provide friendly service to customers
Greet and assist customers
Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)
Account for all monies, cigarettes, and lottery tickets on assigned shift
Check the expiration date and face-off product
Follow proper safety protocols and procedures
REQUIREMENTS FOR CASHIERS:
Must be able to work a varied schedule
Minimum of 1 year of customerservice experience
Must have the ability to handle money accurately
Must have strong attention to detail
Must possess excellent verbal and written communication skills
Must have excellent customerservice skills
Must be capable of effectively communicating with customers and co-workers
Must be able to work independently and be self-motivated
Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication
PHYSICAL DEMANDS
Must be able to stand and walk for the duration of the shift
Regularly lift and or move up to 20-50 pounds
Must be comfortable working in a convenience store environment
Must maintain a professional appearance and abide by the Dress Code Policy
Must maintain a professional and friendly demeanor towards customers and fellow employees
Daily exposure to gasoline and oil products
Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$28k-37k yearly est. 3d ago
Ramp & Customer Service Agent
Alaskaair
Customer service advocate job in Eugene, OR
Company Horizon Air The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
The Ramp & CustomerService Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life
To preview of a Day in the Life of a Horizon Air CustomerService Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customerserviceor community service experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate USD $16.24/Hr. Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on 1/29/2026 FLSA Status Non-Exempt Employment Type Part-Time Regular/Temporary Regular Requisition Type Frontline Location Eugene, OR - Airport A: Y - T3 L: #LI-B We can recommend jobs specifically for you! Click here to get started.
$16.2 hourly Auto-Apply 5d ago
Customer Service Representative - Customer Care
New Horizons 4.1
Customer service advocate job in Eugene, OR
Hours of Work: Wednesday-Saturday 8:00am-6:30pm Hi. We're New Horizons In-Home Care. We're looking to hire CustomerService Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!
Why people love working at New Horizons:
We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Health benefits-opt in to medical, vision and dental coverage, and telemedicine
Paid time off-to take care of yourself and your family
Paid maternity leave-access and support for paid maternity leave
Responsibilities:
Deliver a warm first impression for callers
Handling and directing a high volume of incoming calls
Assist clients with schedule changes
Assist Caregivers with timekeeping issues or driving directions
Support Scheduling with Caregiver or Client notifications
Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
Keep excellent documentation and records
Qualifications:
Warm, energetic personality who loves to connect with people
Preferred knowledge of in-home care or healthcare field
Possess strong communication skills
Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
High school diploma/GED and at least 6 months of administrative experience
Proficient computer and typing skills
Position is not remote
If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ ************
We look forward to meeting you!
$31k-40k yearly est. 14d ago
Travel Reservations Specialist
Pinell Studios
Customer service advocate job in Eugene, OR
Job Description
We are seeking a detail-oriented and customer-focused Travel Reservations Specialist to support clients with planning and booking their travel arrangements. In this role, you will assist with researching options, coordinating reservations, and ensuring a smooth experience from initial planning through completion.
Key Responsibilities
Communicate with clients to understand preferences, timelines, and budgets
Research destinations, accommodations, transportation, and activities
Coordinate and confirm bookings for flights, hotels, tours, and packages
Provide itineraries, documentation, and timely updates
Assist with changes or adjustments as needed
Deliver professional support before, during, and after travel
Qualifications
Strong communication and organizational skills
High attention to detail and ability to manage multiple requests
Customer-service mindset with problem-solving abilities
Comfortable working independently
Experience in customerservice, hospitality, or planning is a plus
What We Offer
Flexible work environment
Training and ongoing support
Access to professional booking tools and resources
Opportunities for growth within the organization
$29k-41k yearly est. 9d ago
Customer Service Associate, Part Time - Site #527
American Retail Services 3.2
Customer service advocate job in Eugene, OR
JOB TITLE: CSA - Cashier, Part Time
FLSA STATUS: Nonexempt HourlySHIFT SCHEDULE: VariesDEPT/LOCATION: 4710 Royal Ave, Eugene, OR 97402REPORTS TO: Retail Store ManagerThe CustomerService Associate (CSA) is responsible for providing prompt, efficient, and courteous, quality service to all customers. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES • Provide friendly service to customers• Greet and assist customers• Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed)• Account for all monies, cigarettes, and lottery tickets on assigned shift• Check the expiration date and face-off product• Follow proper safety protocols and procedures REQUIREMENTS • Must be available to work various schedules, including weekends and holidays• Minimum of 1 year of customerservice experience• Must have the ability to accurately handle money• Must have strong attention to detail• Must possess excellent verbal and written communication skills• Must have excellent customerservice skills• Must be capable of effectively communicating with customers and co-workers• Must be able to work independently and be self-motivated• Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS • Must be able to stand and walk for the duration of the shift• Regularly lift and or move up to 20-50 pounds• Must be comfortable working in a convenience store environment• Must maintain a professional appearance and abide by the Dress Code Policy• Must maintain a professional and friendly demeanor towards customers and fellow employees• Daily exposure to gasoline and oil products• Fast-paced environment
(This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$25k-33k yearly est. Auto-Apply 13d ago
BottleDrop Customer Service Associate 2 - Corvallis
Oregon Beverage Recycling Cooperative 4.2
Customer service advocate job in Corvallis, OR
Our Vision
A world where no resource is wasted.
Our Mission
To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.
Our Values
We are loyal, resilient, trustworthy, creative, competent, and engaged.
Summary
The BottleDrop CustomerService Associate II (CSA2) is responsible for delivering superior customerservice to all customers of BottleDrop Redemption Center in a friendly and professional manner while maintaining the appearance of the Redemption Center. The role of a CSA2, is to act as the Person-in-Charge if Supervisor is not on site. The CSA2, will support the BottleDrop Supervisor and management to ensure a safe and positive work environment by assisting with cash handling, training, and by consistently demonstrating and following company policies as outlined in handbooks and training materials. Be able to effectively and professionally communicate with team, management, customers and internal departments of OBRC. Be familiar with OBRC Employee Handbook and BottleDrop Policy and Procedures. Track and report daily activities of Redemption Center by using proper forms and procedures. Properly and effectively be able operate and troubleshoot all Front of House equipment.
Primary Duties & Responsibilities
Adhere to all OBRC policies and any applicable OSHA safety policies, including but not limited to Personal Protective Equipment and Lock Out Tag Out
Support BottleDrop Supervisor as Person-in-Charge when Supervisor is off site
Cash handling tasks as needed
Assist in training and oversight of BottleDrop Team Members
Troubleshoot and maintain all Front of House equipment
Escalate equipment repair and/or IT issues when necessary
Perform the functions of a Retail Lead as needed
Perform the functions of a BottleDrop Team Member as needed
Other job duties as assigned
Education/Experience
High school diploma or equivalent education is required
Minimum 1 year supervisory experience, preferably in the retail industry with cash handling required
Requirements - Skills, Job Knowledge & Abilities
Strong verbal and written communication skills; ability to communicate professionally at all levels with internal and external business partners
Ability to prioritize and multi-task
Computer literacy and experience with Microsoft Office products including Outlook, Word, and Excel
Ability to work a flexible schedule to accommodate business needs
Supervisory Responsibility
None
Travel
None
Working Conditions/Physical Requirements
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The position involves sitting, walking and lifting up to 50 pounds for long periods of time throughout the day.
$28k-35k yearly est. 16d ago
Customer Service Representative 832457
Selectemp 3.8
Customer service advocate job in Albany, OR
CustomerService Representative Schedule: 11am to 7pm, M-F Pay:
18.00 - 20.00
Join a team where your customer-first mindset and problem-solving skills make a real impact. Selectemp is partnering with a local warehouse operation to find a CustomerService Representative who thrives in a fast-paced environment, enjoys helping others, and can keep things running smoothly from the front desk to the warehouse floor.
What You'll Be Doing Deliver Exceptional Service
You'll be the first point of contact for customers, drivers, and visitors, creating a welcoming experience from the moment they reach out.
Communicate by phone, email, and in person with professionalism and kindness
Verify inventory availability and help keep orders accurate
Process shipping and receiving paperwork
Respond quickly to questions, concerns, and requests
Be the Connector
You're the bridge between the warehouse team and the customer - keeping communication clear and work flowing smoothly.
Partner closely with Inventory Control, the Warehouse team, and CustomerService Lead
Support customer accounts and coordinate holds, releases, and updates
Solve Problems with Confidence
When issues come up, you stay calm, get curious, and work toward a solution.
Investigate general customer concerns
Forward claims and discrepancies to the correct department
Offer ideas that strengthen processes and customer partnerships
Keep Things Organized
You're detail-oriented and love a system that makes sense.
Maintain clean, accurate electronic communication and files
Confirm orders and receipts in the WMS system
Support office flow with phones, scheduling, documentation, and more
What You Bring
A genuine customer-first mindset
Friendly, patient, and compassionate communication
Strong listening skills and awareness of tone and body language
Team-oriented approach - you like helping everyone win
Confidence using computers, email, Word, Excel, and Google Apps
Solid organizational habits and comfort with detailed records
Ability to adapt, stay engaged, and learn on the fly
Why Work With Selectemp
We're more than a staffing agency - we're a partner in your success. We believe in showing gratitude, staying engaged, communicating openly, and doing the right thing, always. When you choose Selectemp, you get:
Support from a team that truly cares
Opportunities to grow your skills and confidence
A workplace where your contributions matter
Ready to make an impact? Apply today. Let's Make It Happen
$31k-38k yearly est. 4d ago
Customer Service Associate-Seneca
Goodwill of Lane & South Coast Counties & Alaska 3.6
Customer service advocate job in Eugene, OR
The CustomerService Associate (CSA) plays a key role in delivering excellent customerservice to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
Provide outstanding customerservice by greeting, assisting and engaging with customers and donors.
Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values.
Exhibit professionalism, integrity, and a positive team-oriented attitude.
Report for all regularly scheduled work on time, ready to work.
Qualifications
EXPERIENCE
Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail orcustomerservice experience a plus.
EDUCATION
No minimum education requirements.
CERTIFICATES, LICENSES, REGISTATIONS
Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance.
Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required.
Stand and/or walk for extended periods (up to 8 hours/day).
Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Use hands to feel objects, tools, or controls, and reach with hands and arms.
Required to talk and/or hear.
DOT Strength Classification: Medium.
WORK ENVIRONMENT
Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations.
WORK HOURS
Must be available during operating hours, including weekends, evenings, and holidays.
CORE COMPETENCIES
Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment.
CustomerService and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach.
Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations.
Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.
$22k-29k yearly est. 12d ago
Guest Experience Associate
Oregon State University 4.4
Customer service advocate job in Corvallis, OR
Details Information Job Title Guest Experience Associate Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro)
This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU).
Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off-campus events and will be assigned where needed on any given day.
Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customerservice.
Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customerservice skills. Guest Experience Associates are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable.
Preference given to those who can work 10-24 hours a week. This position will require flexible weekday, evening, and weekend work.
Transferable Skill Development
OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:
Teamwork, Leadership, Professionalism, Career & Self-Development
Position Duties
* Welcome, greet guests, and scan/verify tickets from event attendees.
* Politely direct and escort guests to their seats and/or venue entrances.
* Provide wayfinding of facilities and spaces at PRAx.
* Assist with crowd control and security.
* Calmly assists with disputes regarding tickets and seats.
* Attend staff meetings, pre-event meetings and other trainings as required by management.
* Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness.
* Have knowledge and follow the proper procedures for assisting patrons with disabilities.
* Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx.
* Be punctual, work successfully, and communicate professionally with guests and staff.
* Other duties as assigned.
Minimum Qualifications
Full Employment Eligibility Requirements can be found here: ********************************************************************************************
* Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
* Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
* Must meet the applicable minimal enrollment standard
* High School student: Regularly enrolled in a high school or participating in a home-schooling program
* Undergraduate and post-baccalaureate student: 6 credit hours per term
* Undergraduate international student: 12 credit hours per term*
* Graduate student officially admitted to Graduate School: 5 credit hours per term
* Graduate international student officially admitted to Graduate School: 9 credit hours per term*
* International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
Additional Required Qualifications
* Prior customerservice experience.
* Ability to prove strong attention to detail.
* Interest in performing arts, live events, music or technical theatre.
* Willingness to learn new skills and follow directions.
* Ability to work independently and as part of a team.
* Ability to communicate effectively across different forms (radio, comms, email, etc)
* Ability to follow safety guidelines.
* Comfortable with moderate physical activity, including lifting up to 50 lbs.
* Punctuality and reliability.
Preferred (Special) Qualifications
* Experience with theatre, concerts, or event production.
* Previous successful experience working in events, live performance, customerservice, or hospitality.
* CPR certification.
Working Conditions / Work Schedule
* Hours are based on the needs of events. Therefore, the schedule is variable and there is not a set number of hours guaranteed each week.
* Must be able to work flexible hours, including weekdays, evenings, and weekends, depending on event needs.
* Work is performed in theatres, studios, and other performance venues.
* May involve standing for long periods, working in dim lighting and/or noisy environments, and working in confined and/or crowded areas.
* Possible exposure to weather or outdoor conditions.
* Potential driving and possible travel to work at events offsite. Ability to drive is preferred.
Posting Detail Information
Posting Number P12678SE Number of Vacancies 2 Anticipated Appointment Begin Date 02/01/2026 Anticipated Appointment End Date 06/26/2026 Posting Date 12/10/2025 Full Consideration Date 01/31/2026 Closing Date 01/31/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants
When applying you will be required to attach the following electronic documents:
1. A Resume/Vita
2. A cover letter indicating how your qualifications and experience have prepared you for this position
For additional information please contact: Tanner Buffy at ****************************
We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.
Note: All job offers are contingent upon Human Resources final approval.
OSU will conduct a review of the National Sex Offender Public website prior to hire.
Supplemental Questions
$15.1-21.5 hourly Easy Apply 46d ago
Part-Time Ramp and Customer Service Airport Agent
Envoy Air 4.0
Customer service advocate job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyHubL
How much does a customer service advocate earn in Eugene, OR?
The average customer service advocate in Eugene, OR earns between $28,000 and $41,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Eugene, OR