Customer service advocate jobs in Goodyear, AZ - 1,406 jobs
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Customer Representative
Customer Service Representative
Acro Service Corp 4.8
Customer service advocate job in Tempe, AZ
Administrative - CustomerService Representative I
Duration: 03- months Contract on W2 (Possible extension)
Payrate: $17.30/hr. On W2.
The main function of a customerservice representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customerservice representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
Customerservice agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customerservice skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
High school diploma or GED preferred.
0-2 years customerservice related experience required.
Our client is seeking a CustomerService Specialist for a contract to hire opportunity in Scottsdale Arizona. This role is ideal for a high-energy, people-driven professional who is passionate about growth, connection, and delivering exceptional customer experiences in a fast-paced, personal development-focused environment.
Company Profile:
Professional Services
In buisness over 20 years
CustomerService Specialist Your Role:
This CustomerService Specialist role is focused on building relationships, fostering engagement, and ensuring customers feel supported, inspired, and accountable to their growth. The CustomerService Specialist will play a critical role in customer experience, community building, and ongoing enrollment support.
Serve as a primary CustomerService Specialist, delivering exceptional customer experience and engagement across programs and events
Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation
Build and maintain strong, long-term customer relationships through consistent check-ins and accountability support
Engage customers through social media and internal platforms to strengthen community, momentum, and connection
Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options
Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions
Provide administrative and operational support to ensure seamless execution of customer-facing activities
CustomerService Specialist Background Profile:
2+ years of experience in a CustomerService Specialist, Customer Support, Customer Success, or client-facing role
Experience supporting live events, programs, or customer communities preferred
Strong communication skills with a warm, confident, and professional presence
High comfort level learning systems, databases, and internal processes
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab.
Features and Benefits of Client:
Paid time off and paid holidays
Medical Dental Vision
Career growth and advancement opportunities
Ongoing personal and professional development programs
A high energy, people centered work environment
$30k-37k yearly est. 5d ago
Commercial Lines CSR
Insurance Recruiter Services
Customer service advocate job in Phoenix, AZ
$40,000 per year to $55,000 per year
is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote
The Commercial Insurance CustomerService Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal.
This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built.
Core Duties and Responsibilities:
Client Service & Support
Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts
Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions
Respond to client inquiries in a timely, professional manner
Build strong, long-term relationships with clients through consistent, high-quality service
Policy & Account Management
Process endorsements, renewals, audits, cancellations, and policy changes
Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs)
Review policies, confirms endorsements, and binders for accuracy
Maintain complete and accurate documentation in the agency management system
Renewals & Marketing Support
Assist with renewal preparation, including gathering underwriting information and documentation
Support account managers and producers with marketing submissions and proposals
Track follow-ups, suspense items, and carrier responses
Carrier & Internal Coordination
Communicate with insurance carriers to obtain policy information, endorsements, and documentation
Collaborate with producers, account managers, and internal teams to ensure seamless service delivery
Escalate issues when appropriate to maintain client satisfaction
What You'll Be Supporting
General Liability
Business Owners Policies (BOPs)
Commercial Auto
Workers' Compensation
Professional Liability (E&O)
Property & Umbrella Coverage
(Experience with small business package policies is a plus)
Qualifications & Skills
Required:
Active Property & Casualty insurance license
2+ years of experience in commercial insurance service or account management
Strong understanding of commercial insurance coverages and terminology
Excellent organizational, communication, and customerservice skills
Ability to manage multiple priorities and meet deadlines
Proficiency with agency management systems (AMS360 experience preferred)
Preferred:
Experience within the independent agency model
Familiarity with certificates, endorsements, and renewal workflows
Why Join Us?
Collaborative, people-first culture
Opportunity to work with experienced professionals in a growing agency
Competitive compensation and benefits
Career development and ongoing training opportunities
Who You Are
You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most.
Essential Physical Requirements
Must be able to work from a sitting position for extended periods of time.
Must be willing and able to work in front of a computer monitor for extended periods of time.
Must be able to work on a standard computer keyboard for extended periods of time.
Must be able to work in a cubical environment during the workday with limited or no distraction.
Employee Benefits Include:
Medical Plan
Dental Plan
Vision Plan
401k
Live Health Online
Life Insurance
Disability
Supplemental Benefits
No waiting period to use accrued PTO
Training
Employee Assistance Program
National Discounts & much more!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
$40k-55k yearly 1d ago
Customer Service Representative
Russell Tobin 4.1
Customer service advocate job in Tempe, AZ
Russell Tobin's client a global pest control and hygiene company is hiring CustomerService Representative in Tempe, AZ.
Apply today for consideration!
Employment Type: Contract
Job Title: CustomerService Representative
Pay rate: $16/hr. to 17.35/hr. on W2
Location: Tempe AZ 85282
Hours are 7:30 am - 4:00 pm M-F. Yes, onsite, 5 days a week
Duration: Till 05/08/2026, with possible extension
Description: Summary:
The main function of a customerservice representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customerservice representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.
Customerservice agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customerservice skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Education/Experience:
High school diploma or GED preferred.
0-2 years customerservice-related experience required.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$16 hourly 2d ago
Customer Service Representative
Hire Score LLC
Customer service advocate job in Scottsdale, AZ
Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a CustomerService Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued.
This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customerservice, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.
What You'll Do:
Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude.
Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
Follow best practices and communication standards that reflect company values and service excellence.
Qualifications:
3+ years of customerservice experience, preferably in a senior or escalation-handling capacity.
Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred)
A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
Exceptional communication skills-clear, professional, and persuasive both verbally and in writing.
Strong analytical and problem-solving skills, with attention to detail and sound judgment.
Excellent organizational abilities, including multitasking and prioritizing under pressure.
A collaborative spirit, eager to support both customers and teammates
$28k-37k yearly est. 1d ago
Registered Financial Customer Service Professional
Empower Retirement 4.3
Customer service advocate job in Phoenix, AZ
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists.
What you will do:
Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions
Process financial transactions upon request of callers.
Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level
Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level
Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions
Overtime may be required based on business need.
What you will bring:
Associate degree in business or related field preferred
With no degree, an additional one to two years directly related experience is required
1 year of customerservice experience, preferably in a financial service-related field
FINRA Series 6 and Series 63 required
FINRA fingerprinting required
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
#PJPS
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$41,600.00 - $57,125.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
β’
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
02-07-2026
Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
$41.6k-57.1k yearly Auto-Apply 6d ago
Call Center Specialist - Child Abuse And Neglect Hotline
Arizona Department of Administration 4.3
Customer service advocate job in Phoenix, AZ
DEPARTMENT OF CHILD SAFETY
The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.
We're Hiring!
CALL CENTER SPECIALIST-CHILD ABUSE AND NEGLECT HOTLINE
Location: Downtown Phoenix
**************************
Shift(s):
Sunday to Thursday 12:30pm to 9pm ( 1
st
shift)
Tuesday to Saturday 12:45pm to 9:15pm
Tuesday to Saturday 1:00pm to 9:30pm
Tuesday to Saturday 1:30pm to 10:00pm ( 2
nd
shift differential)
Tuesday to Saturday 3:00pm to 11:30pm ( 2
nd
shift differential )
Salary: $21.70/hourly (5% differential for 2
nd
shift or 10% differential for 3
rd
shift) with step increases after training and years of service
Training: State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring. This hands on training lasts approximately 6 weeks. Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift.
Requisition Closing Date: Applications reviewed daily, open until filled.
Make An Impact With DCS
At the Arizona Department of Child Safety (βDCSβ), we call ourselves "Compassioneers" because everything we do is done with a compassionate heart. We work diligently to protect and support the safety, well-being, and future of vulnerable children and families across the state. DCS is proud to be a pillar of strength for our communities, and the work we do each day to build a safer, more compassionate and more resilient Arizona.
Why DCS?
Working for DCS is more than a just a job - it's a mission-driven career that offers purpose, growth, and the opportunity to make a lasting difference. You'll be part of a team that's passionate about child welfare and committed to serving with integrity, compassion, and accountability. A career with DCS is an opportunity to give back to your community and help shape a brighter future for Arizona's children and families.
If you're passionate about working with children and families, becoming a Case Aide at DCS can be a life-changing experience. After four years of successful service, you'll also be eligible for promotion to the DCS Specialist Trainee position ($21.70/hour).
What You'll Do
As a Call Center Specialist for the Child Abuse and Neglect Hotline you'll:
Screen concerns of alleged child abuse and neglect.
Conduct comprehensive phone interviews, information gathering and research.
Determine if concerns meet statutory criteria as a DCS Report for investigation.
Write qualitative narratives and perform detailed data entry and finalization of work prior to leaving for the day
Respond to the needs of the public in a professional manner free of judgment or bias.
Utilize a laptop or desktop computer, the department's computer system, and call center applications.
Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquiries.
Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority.
You may also be required to work outside of regular hours, including weekends, holidays, and overtime.
We're Looking For Someone Who Can:
Apply sound judgment to screen and assess reports of alleged child abuse and neglect
Conduct focused, trauma-informed phone interviews to gather critical information
Recognize indicators of abuse, neglect, and family risk factors
Document information clearly through precise data entry and professional narrative writing
Demonstrate strong active listening and critical-thinking skills in high-stress situations
What We Need From You (Required Qualifications)
Bachelor's or master's degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education
The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
Work history, Central Registry and Public Record will be considered
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, and the following requirements apply:
Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Knowledge Areas That Support Success:
Perform simultaneous interviewing and real-time documentation with accuracy
Collaborate and coordinate cross-reports with law enforcement and partner agencies
Maintain reliability and accountability through schedule adherence and workload completion
Adapt interview techniques to meet diverse caller needs and cultural perspectives
The Perks
Join us, and you'll enjoy:
Comprehensive medical, dental, and life insurance options
A supportive retirement plan through the Arizona State Retirement System (ASRS)
10 paid holidays annually and generous vacation and sick leave
Paid Parental Leave Program (must meet the criteria)
Higher education discounts, wellness programs, and professional growth and development opportunities
For a complete list of benefits provided by The State of Arizona, please visit our
benefits page
.
If You Have the Skills, You Can Make a Lasting Impact.
Use your strengths to help children thrive and families find stability.
Take the next step in your career and join a team that's transforming lives across Arizona. Apply today and be part of something extraordinary!
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or by email at *************. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at ************ or by email at ********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
$21.7 hourly 2d ago
Customer Retention Representative
Cox Enterprises 4.4
Customer service advocate job in Phoenix, AZ
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
β’ Responds to call center customer retention calls for all Cox residential services and product lines.
β’ Identifies and resolves customer issues.
β’ Exercises creative negotiation skills to motivate customers to continue using Cox services.
β’ Offers additional or upgraded services, while providing a quality customer experience.
β’ Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
β’ Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
β’ Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
β’ Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
β’ Educate customers on active product features, service offerings, billing, charges, and product value.
β’ Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
β’ Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
β’ Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
β’ Responsible for utilizing multiple customer databases to access, change or input account information for customers.
β’ Provide outstanding customerservice, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
β’ Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
β’ Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
β’ Other duties as assigned.
Qualifications
Minimum
β’ HS diploma, GED, or relevant work experience.
β’ Effective communication skills.
β’ Excellent computer skills.
β’ Demonstrated ability to multi-task.
β’ Excellent interpersonal skills to work effectively with teams throughout organization.
β’ Excellent ability to pursuade others through indirect influence.
β’ Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
β’ Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
β’ Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
β’ Eligibility to work in the United States.
Preferred
β’ Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
$69k-84k yearly est. 3d ago
Customer Retention/Billing Specialist
Matt Woosley-State Farm Agency
Customer service advocate job in Phoenix, AZ
Job Description
State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communications.
QUALIFICATIONS:
Must have Arizona Property and Casualty License
Previous insurance experience preferred (State Farm)
Previous administrative or customerservice experience, preferably in an insurance or financial services setting.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$29k-39k yearly est. 16d ago
Customer Success Executive
Theriim
Customer service advocate job in Scottsdale, AZ
About US ( ********************************* | Mobile: ios.markate.com | android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation We are located in Scottsdale Kierland area and rated us one of fast-growing companies in the Phoenix valley.
Job Description
Job Details:
β’ Competitive, goal oriented with the ability to think strategically and operate within a fast-pace growing business
β’ Enthusiastic and creative leader with the ability to inspire others
β’ Strategic, consultative thinker able to focus on innovative, measurable solutions
β’ Experience establishing, tracking and reporting customer metrics across the organization
β’ Superior communication skills with small and large audiences
β’ Competitive, goal oriented with the ability to think strategically and operate in a scaling business
β’ Understanding of the current national, regional and local emerging market trends, the regulatory environment, and the impact to the Healthcare industry, and to prospects and customers
β’ Persuasive communication style with an ability to communicate clearly and effectively via phone, internet, and in person
Good to have
Experience preparing marketing, user guide onboarding documentation/videos
Make online videos for user learning
Qualifications
3-5 years of strategic business development/customer Management experience in CRM platform
β’ Persuasive communication style with an ability to communicate clearly and effectively via phone, internet, and in person
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-69k yearly est. 3d ago
Customer Liaison
Highland Cabinetry Inc.
Customer service advocate job in Phoenix, AZ
At Highland Cabinetry, our mission is to provide quality, reliability, and service that stand
out in the industry. The Customer Liaison plays a key role in that mission serving as the
connection point between our warehouse operations, account managers, and valued
customers. This position focuses on ensuring each order is handled with accuracy,
professionalism, and efficiency while maintaining the highest standards of customer
satisfaction.
The Customer Liaison helps streamline communication, reduce order errors, and make the
pickup and delivery process as smooth as possible. This role is ideal for someone who
thrives in a fast-paced environment, enjoys helping others, and takes pride in being the go-
to person who keeps things running efficiently.
Key Responsibilities
Serve as the main point of contact for customer inquiries related to orders, pickups, and
deliveries.
Communicate order updates, lead times, and resolutions to customers promptly and
professionally.
Act as the liaison between customers, the sales team, account managers, and internal
departments.
Report any dissatisfied or disgruntled customers to management for timely follow-up.
Coordinate with account managers and warehouse staff to ensure orders are processed
accurately, staged on time, and ready for pickup.
Collaborate with the warehouse and logistics team to resolve missed items, incomplete
orders, or customer issues efficiently.
Help manage the same-day pickup process, ensuring clear communication with both
internal teams and clients to minimize wait times.
Schedule and organize advance pickup orders, ensuring product readiness and
efficiency for contractors and builders.
Ensure customers are assisted while waiting in the lot - offering water, snacks, and
friendly communication.
Collect and maintain accurate customer information through conversation and
recordkeeping.
Maintain accurate records of all customer interactions, order changes, and delivery
documentation in company systems and spreadsheets.
Keep the snack and drink station stocked, clean, and welcoming for customers.
Collaborate with internal departments to improve communication flow and enhance
overall customer experience.
Maintain a positive, professional attitude and uphold Highland Cabinetry's culture of
respect, teamwork, and service excellence.
Dress Code
Employees are expected to maintain a business casual appearance while on duty. The following guidelines apply:
Closed-toe shoes are required at all times
No tank tops, sleeveless shirts, or muscle shirts
No graphic T-shirts (Including logos, slogans, or images)
No sweatpants, joggers, or leggings
Clothing should be clean, neat, and appropriate for work environment
Qualifications
Education: High school diploma or equivalent required; associate degree in business,
logistics, or related field preferred.
Experience: 2+ years in customerservice, warehouse coordination, logistics, or order
processing.
Strong interpersonal and communication skills with an emphasis on customer
satisfaction.
Highly organized with exceptional attention to detail and follow-through.
Proficient in Microsoft Office and order management systems (experience with NetSuite
a plus).
Ability to multitask, prioritize, and remain composed in a busy warehouse environment.
Knowledge of the cabinetry, construction, or building materials industry preferred.
Core Competencies
Customer-first mindset and clear communicator
Strong problem-solving and collaboration skills
Organized and dependable with high attention to accuracy
Team-oriented and adaptable to changing priorities
Positive and professional approach in all interactions
Compensation & Benefits
Starting pay is $22.00 per hour, with eligibility for a raise following a successful annual performance review
Full benefits package including medical, dental, and vision
Paid time off and holidays
Opportunity for growth within a rapidly expanding company
Supportive, team-oriented culture focused on respect and performance
$22 hourly Auto-Apply 11d ago
Donor Relations Specialist
Keys To Change
Customer service advocate job in Phoenix, AZ
Become a Part of Something Big! Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued and your contributions will directly influence the lives of those in need. We are looking for individuals who are ready to be part of something bigger than themselves, who want to challenge the status quo. At Keys to Change, your work will matter, your voice will be heard, and together, we will transform lives and strengthen communities Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including contributing towards monthly premiums for Health, Dental, and 100% to Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary
The Donor Relations Specialist at Keys to Change will focus on frontline fundraising through building relationships with and securing donations from individuals who give at a mid-level giving capacity, typically between $500 and $4,999. This role involves managing a portfolio of donors, developing personalized engagement strategies, and collaborating with other development team members to cultivate, solicit, and steward gifts.
Essential Functions
Donor Cultivation & Solicitation:
Β· Develop and implement strategies to identify, qualify, cultivate, and solicit gifts from mid-level donors.
Β· Grow an initial portfolio of 100 donors, through personal outreach, stewardship communications, and tailored gift invitations.
Β· Implement Stewardship Plan through timely thank-you notes, letters, and emails, and coordinate personalized acknowledgements for CEO, Development Director, and Development Manager.
Β· Craft compelling messaging and materials for personalized donor communications.
Relationship Management:
Β· Build and maintain strong relationships with mid-level donors through regular communication and personalized engagement.
Β· Provide exceptional donor service, including prompt responses to inquiries and accurate gift processing.
Β· Track donor interactions and engagement activities in the organization's CRM system.
Collaboration:
Β· Work closely with Development Team members to identify and upgrade high-potential donors.
Data Analysis & Reporting:
Β· Analyze donor data to identify trends and inform engagement strategies.
Β· Track key metrics and share strategies during regular portfolio and pipeline review meetings for effective moves management and long-term donor engagement.
Other Duties:
Β· Support Development Team in planning and executing fundraising events and campaigns.
Β· Ongoing professional development to stay current on fundraising best practices.
Β· Other duties as assigned.
Minimum Qualifications
Β· Demonstrates a commitment to exceptional donor service and hospitality, ensuring a positive, timely, and personalized donor experience at every point of engagement.
Β· Bachelor's degree preferred with at least two years' experience in fundraising, donor relations, or nonprofit communications.
Β· Strong interpersonal and communication skills, both written and verbal.
Β· Excellent organizational and project management skills.
Β· Proficiency in CRM systems and donor management software.
Β· Ability to work independently and collaboratively in a team environment.
Β· A passion for the organization's mission and a commitment to donor-centric fundraising.
Β· Demonstrated record of closing mid-level or major gifts.
Β· Access to reliable personal vehicle and transportation.
Β· Membership in AFP (Association of Fundraising Professionals) and abide by the AFP Code of Ethical Standards and Donor Bill of Rights.
Work Environment
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Onsite
$31k-45k yearly est. 5d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
Wells Fargo Bank 4.6
Customer service advocate job in Phoenix, AZ
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces βto grow your careerβ in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate CustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and reading proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.
Posting Location:
2202 W Rose Garden Ln, Phoenix AZ 85027
@RWF22
Posting End Date:
2 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$32k-39k yearly est. 15d ago
Associate Customer Service Representative Spanish Bilingual Everyday Banking
W.F. Young 3.5
Customer service advocate job in Phoenix, AZ
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces βto grow your careerβ in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate CustomerService Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of CustomerService, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual speaking and reading proficiency in Spanish/English
Desired Qualifications:
Ability to provide strong customerservice while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Must complete and pass required language assessment
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 03/09 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.
Posting Location:
2202 W Rose Garden Ln, Phoenix AZ 85027
@RWF22
Posting End Date:
2 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$30k-36k yearly est. Auto-Apply 24d ago
Strategic Accounts Services, Service Specialist
Assetmark 4.1
Customer service advocate job in Phoenix, AZ
The Strategic Account Services, Service Specialist is responsible for managing, servicing, and supporting AssetMark's strategic and institutional partnerships, including Wealth Management Firms, Enterprises, Hybrid and RIAs. This individual acts as a trusted liaison and day-to-day contact for home-office personnel, ensuring seamless coordination across operations, service, compliance, and platform capabilities.
The core accountability of the Service Specialist is to deliver fast, reliable, personalized support as requests come in via email and phone working with a variety of stakeholders to ensure firm contacts feel confident, well-cared for and appreciated in every interaction. They should also feel that their firm matters and can achieve their goals working with AssetMark on whatever particular issue for which they are contacting us.
This role is critical in delivering an exceptional partner experience by executing on key firm initiatives, facilitating onboarding and education, and aligning internal teams with the needs of our partner firms. The Service Specialist will serve within a team that is the primary internal contact and collaborate across departments to support business continuity and service excellence.
We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.
Key Responsibilities:
Partner Relationship Management & Support
Serve as a responsive point of contact for home-office personnel within strategic and institutional partner firms.
Fully own incoming issues from intake to resolution. Deliver service that builds and maintains strong, professional relationships by providing consistent, responsive, and knowledgeable service.
Onboard new firm contacts and provide training and orientation on platform functionality, workflows, and service processes.
Act as a liaison between cross function areas of AssetMark to ensure we deliver timely execution of operational tasks requested by partner firms.
Deliver ongoing support and education on operational procedures, administrative capabilities, technology tools, and policy updates.
Service Operations & Problem Resolution
Handle incoming inquiries related to:
Technology platforms (e.g., eWealthManager)
Account setup, documentation, and workflows
Billing, commissions, and compensation inquiries
Regulatory, compliance, and due diligence support
Reporting and data access
Take ownership of issue resolution, ensuring timely follow-up and clear communication with firm contacts.
Escalate service-related challenges as needed and ensure status updates are delivered until resolution is achieved.
Internal Collaboration & Operational Excellence
Act as the liaison between partner firms and internal departments including Business Consulting, Service, Operations, Compliance, Marketing, Product, and Technology.
Communicate with Strategic and Institutional Account Managers assigned to these firm relationships as needed (Particularly Positive or Negative interactions that could have implications to the ongoing relationship; Opportunities or Sentiment Uncovered)
Maintain comprehensive documentation of firm profiles, including structure, preferences, restrictions, and key contacts.
Identify and share operational best practices and process improvement opportunities across the Strategic and Institutional Accounts team.
Monitor daily workflows for potential efficiency gains, risk mitigation, and enhancements to partner experience.
Organize all documentation per partner firm including agreements, resources, marketing material, list of advisors.
Qualifications & Ideal Profile:
3-5+ years of experience in relationship management, client service, or operational support within financial services.
Familiarity with Wealth Management Firms, Enterprises, Hybrid and RIA environments, including administrative and compliance operations.
Excellent communication, organizational, and interpersonal skills with a strong commitment to partner satisfaction.
High proficiency in CRM systems (Salesforce preferred), Microsoft Office, and reporting tools.
Detail-oriented, solutions-driven, and collaborative with the ability to manage multiple priorities in a dynamic environment.
Compensation: The Base Salary range for this position is between $60,000 - $67,500.
This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.
Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
Who We Are & What We Offer:
We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they're heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
Our Mission
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our Values
Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what's right, always. Even when it's hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits
Our culture brings our mission and values to life. Here, we do what's right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family-because thriving at work starts with thriving in life.
Flex Time or Paid Time Off and Sick Time Off
401K - 6% Employer Match
Medical, Dental, Vision - HDHP or PPO
HSA - Employer contribution (HDHP only)
Volunteer Time Off
Career Development / Recognition
Fitness Reimbursement
Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
$60k-67.5k yearly Auto-Apply 60d ago
Outbound Customer Engagement Representative
Elite Construction Solutions 3.7
Customer service advocate job in Phoenix, AZ
Full-time Description
The Outbound Customer Engagement Representative serves as the first point of contact for our warm outbound lead generation campaign. This role will focus on engaging via outbound phone calls and text messages with warm leads who have expressed interest in our services through online platforms. The primary responsibility will be to connect with potential customers via phone, build rapport, and schedule appointments for our sales professionals to close at a later time.
This is an entry level position that does not require any previous sales experience. This position also offers a pathway to becoming a full service sales professional.
REQUIRED: KEY RESPONSIBILITIES
Contact warm leads generated through our lead aggregation system.
Build trust and establish rapport with potential customers.
Clearly communicate the value of our services and address initial inquiries.
Schedule qualified appointments for the sales team to close deals.
Maintain accurate records of interactions and appointments in the CRM system.
Meet or exceed daily, weekly, and monthly call and appointment-setting goals.
Collaborate with the sales team to optimize the lead-to-appointment process.
Additional Duties As Assigned
Requirements
Attitude: Candidate must be enthusiastic, energetic, and coachable. Candidates must be able to remain focused for long periods of time.
Experience in sales or customerservice is a plus but not required.
Excellent communication and interpersonal skills.
Comfortable making outbound calls and handling objections professionally.
Strong organizational skills and attention to detail.
REQUIRED: KEY PERFORMANCE INDICATORS (KPIS)
Appointment Set Rate: 70%+
CRM Accuracy Rate: 95% of information collected during initial call is input in the CRM
Response Time: 2 minutes or less
REQUIRED: WORKING CONDITIONS
Hours: Weekdays 9am-5pmCST
Location: to be performed at Phoenix Reimagine location
Travel: no travel to jobsites or other locations required
Salary Description $18/hour
$18 hourly 2d ago
Inbound- Call Center
Semper Fi Heating and Cooling
Customer service advocate job in Mesa, AZ
Are you ready to be the calm in the storm, the trusted voice that turns challenges into solutions, and the professional who ensures every customer interaction leaves a lasting impression? Join our HVAC team as an Inbound Customer Experience Specialist, where your communication skills, empathy, and problem-solving abilities will shine. This isn't just a job; it's your chance to become the heart of our company's operations while making a tangible difference in people's lives.
The Role
Every day, customers reach out to us, each with a unique story. Whether they're frustrated with a broken HVAC system, upset about a delay, or simply grateful for the comfort we've provided, you'll be the first point of contact. Your mission? To transform every call into an opportunity to deliver exceptional service, build trust, and create loyal customers.
Key Responsibilities
Handle incoming calls from customers with professionalism, empathy, and efficiency.
Calmly de-escalate tense or emotionally charged situations, offering thoughtful solutions.
Actively listen to and address customer needs, whether they're upset, confused, or delighted.
Coordinate service appointments, provide updates, and troubleshoot basic HVAC-related issues.
Document customer interactions and ensure accurate records for seamless follow-up.
Represent the company's values of reliability, integrity, and excellence in every interaction.
What Makes This Role Exceptional
Be a Hero: HVAC systems are vital to comfort and safety. Your expertise and responsiveness can truly make a difference, often turning a customer's day around.
Master the Art of Communication: You'll develop advanced interpersonal skills as you navigate complex situations and connect with people from all walks of life.
Enjoy Job Security: The HVAC industry is essential, and your role as the face of our company ensures you'll always be in demand.
Grow With Us: With extensive training and development opportunities, this role is your first step toward a fulfilling career in a growing industry
What's In It For You?
Comprehensive benefits package, including health insurance, paid time off, and more.
A supportive team environment where your voice matters.
The satisfaction of knowing you've helped someone with every call you take.
Continuous training to build your technical knowledge and customerservice expertise.
What It Takes to Succeed
Thrive under pressure and maintain composure in difficult conversations.
Are natural problem-solvers who think on their feet.
Have excellent communication skills, both verbal and written.
Are empathetic, patient, and genuinely care about helping others.
Can juggle multiple tasks while maintaining attention to detail.
Are eager to learn and adapt in a fast-paced environment.
Why HVAC? The HVAC industry is the lifeblood of modern living, providing comfort and safety to homes and businesses everywhere. As an Inbound Customer Experience Specialist, you'll play a crucial role in ensuring our customers stay cool in the summer, warm in the winter, and satisfied all year round.
Are You Ready to Make an Impact? If you're someone who can turn frustration into gratitude, stress into relief, and problems into solutions, we want you on our team. Apply today and take the first step in a career that's as rewarding as it is challenging. Together, we'll redefine what exceptional customerservice means in the HVAC industry.
$33k-46k yearly est. 60d+ ago
000400 - Call Center - Phone & Schedule Specialist
Panoramic Health
Customer service advocate job in Mesa, AZ
Phone & Schedule Specialist is responsible for key communication to callers into the practice. This position works collaboratively with Front and Back Office Personnel, Physicians, Supervisors, Financial Counselor, and all ancillary services. Success is measured not by how many phone calls can be quickly transferred but by how many of the calls can be addressed without having to transfer the call and/or by how thoroughly the information necessary for a return call by the appropriate department is gathered, documented and available to the end user.
Responsibilities include:
Answers all incoming calls in all assigned phone queues in a courteous, welcoming, professional & timely manner.
Gathers and documents all information from the caller thoroughly and accurately.
Answers as many callers' questions as possible without the need for transferring the call.
Thoroughly understands the reason for the call.
Initiates telephone screening by determining call status and handling calls according to established Panoramic Health policy and procedure.
Cancels or confirms patient visits as requested by callers.
Accurately updates and inputs all relevant data into computer.
May rotate in offices for clinical duties as needed.
Works special communications projects such as Reschedules, Patient No-Shows, Referral Scheduling, etc. as assigned.
Attends all mandatory staff meetings.
Complies with all OSHA and HIPAA policies along with all policies and procedures established by Panoramic Health.
Maintains a professional and courteous environment.
Maintains strict patient and employee confidentiality.
Perform other duties and responsibilities as required, assigned, or requested.
Qualifications:
High School diploma or GED.
Medical assistant degree, diploma, or certificate strongly preferred.
Front or back-office experience and/or 2 years' experience as telephone receptionist/customerservice representative in a clinical or healthcare organization.
Broad understanding of clinical operations and front office.
Advanced computer skills in MS Office Suite, NextGen, Centricity, Medical Management, MS4, Practice Plus, Athenahealth and other applications/systems.
Detail-oriented with excellent follow-up.
Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately.
Ability to juggle multiple priorities successfully.
Intelligent, self-confident, practical thinker with sound judgment.
Extremely strong organizational and communication skills.
Ability to develop both tactical and strategic solutions to business challenges.
$33k-46k yearly est. 20d ago
Wolf of Wall Street Call Center
Guardian Tax
Customer service advocate job in Chandler, AZ
If you're a high-energy top closer who's money-motivated, here's your chance to do something similar-without the chaos. Guardian Tax has officially expanded into Chandler, Arizona, and our brand-new, state-of-the-art office is officially open! We're building a powerhouse sales floor where ambition meets opportunity - and where every call is a chance to change a life
and
your paycheck. The Tax Relief industry is pandemic-proof, recession-resistant, and built to last. No matter what the economy does, millions of Americans will always need help resolving tax issues they can't fix on their own. That's where we come in - guiding clients through the process, earning their trust, and helping them regain financial control. Picture this: a buzzing, high-energy floor filled with inbound leads, music pumping, friendly competition, and Friday team lunches that keep morale high. If you've got the hustle, the voice, and the drive to win, you're exactly who we want on this team. πΌ What You'll Be Doing
Speak with inbound callers seeking help with tax debt and financial solutions.
Use our proven 3-step process: consult, listen, and deliver the right solution.
Build trust with empathy and close with confidence.
Hit goals, exceed them, and cash in on daily, weekly, and monthly bonuses.
Bring positive energy to the floor - because winning is contagious here.
π₯ Who You Are
A natural people person who builds instant rapport.
A competitive closer who thrives in fast-paced, high-energy environments.
Coachable, driven, and hungry to grow.
Tech-savvy with CRM or call center experience (Excel/Word skills a plus).
Sales experience in debt relief, tax relief, automotive, solar, mortgage, or real estate is a plus - but not required.
π Why You'll Love Working Here
πΈ Uncapped Earning Potential: Base pay + 15% commissions + daily, weekly, and monthly bonuses. Top performers earn $10K-$15K+ per month.
π All Inbound Leads: No cold calling - only high-intent callers ready to take action.
π― Rapid Career Growth: We're expanding fast, with real advancement opportunities into leadership.
πΆ Fun, High-Energy Culture: Music on, energy high, and the floor always buzzing.
π΄ Friday Lunches & Team Perks: Celebrate wins together with food, fun, and friendly competition.
π Continuous Training: Hands-on coaching to help you become a six-figure earner.
π The Details
Location: Chandler, AZ (in-office only; not remote)
Schedule: Monday-Friday, 8 AM-5 PM (occasional half-day Saturday)
Compensation: Base pay + 15% commissions + daily/weekly/monthly bonuses (six-figure potential)
Benefits: Health, dental, vision
Start Date: Weekly onboarding classes - secure your spot before our official October 20th opening!
π Your Future Starts Here
At Guardian Tax, we don't just sell - we solve, support, and succeed together.
This is your chance to build wealth, help people, and grow in an industry that's unshakable.
Bring the energy. Bring the hustle. Join Chandler's newest Wolf Pack. πΊπ°
π Apply today - the phones are waiting.
$33k-46k yearly est. Auto-Apply 16d ago
CALL CENTER OPERATOR
Sun Life Health 4.1
Customer service advocate job in Casa Grande, AZ
Patient Support - Connect, Schedule, and Care! We're looking for a Call Center Operator to do more than answer calls-they schedule appointments, assist patients, and support providers every day. What You'll Do: * Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
* Assist patients with portal registration, refill requests, and general questions
* Route calls, take messages, and provide personalized support to patients and providers
* Ensure accurate patient information and maintain HIPAA compliance
* Support staff with scheduling overflow and special patient needs
Knowledge, Skills, & Abilities:
* Comfortable using multi-line phone systems
* Bilingual (English/Spanish) preferred, but not required
* Computer literate, organized, and able to thrive in a fast-paced environment
Education & Experience:
* High School diploma or equivalent
* Experience using multi-line phone systems
Compensation:
$16.50/hour flat + opportunity for bonus if call metrics are met or exceeded
Why You'll Love Working Here:
* Great Company Culture - supportive, collaborative team
* Work/Life Balance - work stays at work!
* Time Off - 2 weeks PTO, 10 paid holidays, and sick time
* Health Benefits - medical (HSA/FSA), dental, vision, life, short- & long-term disability
* Future Planning - 403(b) retirement plan
This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
How much does a customer service advocate earn in Goodyear, AZ?
The average customer service advocate in Goodyear, AZ earns between $27,000 and $40,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.
Average customer service advocate salary in Goodyear, AZ