Customer Service Specialist
Customer service advocate job in Henderson, NV
Airgas is Hiring for a Customer Service Specialist in Henderson, NV!
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
Handle any open territories assigned in a proactive manner. This includes proper follow up.
Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
Assist in the preparation of quotes, faxes, etc. as assigned by management.
Ensure all orders are entered by the end of each day.
Run various reports for sales and sales management as requested.
Have a good understanding of SAP.
Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
1Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
Provide back up assistance to the front desk for answering phones and greeting visitors.
Special projects - as assigned by management.
Required Qualifications And Competencies
High School Diploma or GED equivalent required
Working experience with direct customer contact / customer service preferred
Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
Ability to display competence in Microsoft Word, Excel & Outlook
Knowledge of SAP environment.
Show high competency of communication and organizational skills
PHYSICAL DEMANDS
Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Point of Care Coordinator (Laboratory)
Customer service advocate job in Las Vegas, NV
The Point of Care (POC) Coordinator is responsible for overseeing the implementation, maintenance, and quality assurance of point-of-care testing across multiple clinical sites. This role ensures compliance with regulatory standards (CLIA, CAP, and State of Nevada) and internal policies, and supports training, competency, and troubleshooting for POC devices. Travel to affiliated facilities is required to support onsite audits, training, and quality reviews.
Requirements
ESSENTIAL FUNCTIONS
Essential Functions Statement(s):
· Coordinate and monitor all aspects of point-of-care testing programs across multiple locations.
· Conduct routine audits and quality assessments to ensure compliance with IQCP and regulatory standards.
· Provide training and competency assessments for clinical staff performing POC testing.
· Maintain documentation of QC, proficiency testing, and maintenance logs.
· Serve as liaison between laboratory and organ department regarding POC testing.
· Travel to partner hospitals to perform onsite evaluations and support.
· Assist with validation and implementation of new POC devices and test systems.
· Review and update SOPs and IQCP documentation annually or as needed.
· Investigate and document testing errors, complaints, and corrective actions.
· Collaborate with IT and vendors to ensure proper connectivity and data integrity of POC devices.
· Support laboratory operations by engaging in cross-functional training within the Histocompatibility section.
· Performs other related duties as required/requested.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
POSITION QUALIFICATIONS
Competency Statement(s) - Position Specific
· Accuracy - Ability to perform work accurately and thoroughly.
· Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
· Conflict Resolution - Ability to deal with others in an antagonistic situation.
· Customer Oriented - Ability to take care of the customers' needs while following company procedures.
· Detail Oriented - Ability to pay attention to the minute details of a project or task.
· Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
· Organized - Possessing the trait of being organized or following a systematic method of performing a task.
· Responsible - Ability to be held accountable or answerable for one's conduct.
· Self Confident - The trait of being comfortable in making decisions for oneself.
· Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Competency Statement(s) - Company Specific
Understand and commit to the following:
Organizational Core Purpose: To save and heal lives.
Core Values: Relentless, Joyful, Selfless.
Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams, and get to yes: every donor every time.
· Team Builder - Ability to convince a group of people to work toward a goal.
· Communication, Oral - Ability to communicate effectively with others using the spoken word.
· Communication, Written - Ability to communicate in writing clearly and concisely.
· Accountability - Ability to accept responsibility and account for his/her actions.
· Judgment - The ability to formulate a sound decision using the available information.
· Adaptability - Ability to adapt to change in the workplace.
· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
· Compliance - Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.
SKILLS & ABILITIES
Education: Bachelor's Degree (four-year college or university) in Medical Laboratory Science required.
Experience: Minimum three (3) years of Point of Care experience under a qualified Director is required.
Computer Skills: Working knowledge of Microsoft Word, Excel, and PowerPoint. Knowledge of medical terminology preferred. Experience with database applications preferred.
Certificates & Licenses: Medical Technologist/Clinical Laboratory Scientist is preferred (e.g. Board certified by the American Society for Clinical Pathology (ASCP)). A Nevada State general supervisor license to perform laboratory testing is required.
Other Requirements: The technologist is required to have a personal cell phone for on-call responsibilities and required to travel by personal auto to meet all of the duties and responsibilities of the position.
Service Specialist
Customer service advocate job in Las Vegas, NV
Akkodis is seeking a Service Specialist for a 3 Months Contract at Las Vegas NV, 89135 Onsite
Rate Range: $16.00 P/HR. - $19.00 P/HR.; The rate may be negotiable based on experience, education, geographic location, and other factors.
Top Required Skills:
Outlook 365 Suite, exposure to meeting room reservations of any type, reliability, adept at learning quickly, presents well.
Summary
A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services.
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at ****************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
Automotive Service Advisor
Customer service advocate job in Las Vegas, NV
Our client is expanding their team and is seeking an automotive service advisor. This position is onsite in the Enterprise area of Las Vegas, NV, and is a full-time, temp-to-perm opportunity. Upon successful performance during the standard employment probationary period, the individual will transition to a permanent employee with the client.
Responsibilities:
Customer liaison: Greet customers, address their concerns, and identify the necessary services; gather customer and vehicle information.
Prepare repair orders: Generate repair orders, provide time, cost, and labor estimates, and secure customer approval for any additional work.
Communicate & coordinate: Explain inspection results, recommend corrective procedures, schedule service appointments, confirm promised times, and keep customers informed about progress throughout the day.
Advise & upsell: Inform customers about maintenance requirements and the importance of adhering to manufacturer specifications; manage customer complaints and ensure high satisfaction levels.
Administrative tasks: Oversee service department forms, menus, and pricing guides; assist in executing marketing initiatives.
Qualifications:
Excellent communication and customer service abilities; capable of simplifying technical problems for customers.
Fundamental knowledge of automotive principles and the skill to create precise cost estimates and timelines.
Familiarity with shop management software (including scheduling, repair orders, and CRM). Experience with Tekmetric or Mitchell 1 is a plus.
Strong math and writing skills for generating invoices and clarifying charges.
High school diploma or associate degree; 3-5 years of relevant experience is preferred.
Must be an ASE Certified professional.
Employment Details:
Schedule: Monday to Friday
Hours: 8 AM to 5 PM
Job Type: Temporary to permanent, full-time
Jomsom Staffing Services is a nationally recognized franchise brand and a trusted provider of workforce solutions. The company focuses on linking employers with qualified candidates to help their growing organizations. With an expanding footprint across the United States, Jomsom Staffing Services is celebrated for its extensive industry knowledge, strong support system, and dedication to quality and integrity. At Jomsom, we emphasize the importance of building successful partnerships and providing outstanding service.
Autonomous Vehicle Customer Support
Customer service advocate job in Enterprise, NV
🚗 Customer Support - Rider Operations (Autonomous Ride-Hailing Company)
Pay: $25/hour Plus benefits
🧠 About the Job:
An autonomous ride-hailing company (think self-driving taxis) is hiring friendly, skilled people to support customers who use their robo-taxi service.
You'll be the human helping riders before, during, or after their trips - answering questions, solving problems, and stepping in if anything goes wrong. You'll also help the company improve its tools and systems by giving feedback and collecting data.
This role is great for someone who's calm under pressure, cares about customers, and enjoys being part of a fast-moving tech environment.
💼 What You'll Do:
Help riders in real-time through phone, chat, or email.
Solve issues quickly and calmly, including emergencies.
Work with other teams to make sure problems are handled fast.
Use company tools to support riders and gather useful info.
Help test new systems and provide feedback.
Focus on safety, empathy, and great communication.
🕐 Shift Options (You'll need to be flexible):
Fri - Tue: 9:30 AM - 6:00 PM
Sun - Thu: 9:30 AM - 6:00 PM
Wed - Sun: 5:30 PM - 2:00 AM
Tue - Sat: 5:30 PM - 2:00 AM
✅ You're a Good Fit If You:
Have 2+ years of experience in customer service (retail, call center, etc.)
Are great at handling tough situations and staying calm.
Communicate clearly, both in writing and speaking.
Can think on your feet and solve problems quickly.
Are a team player who's comfortable in a fast-changing environment.
Have a positive attitude and are eager to learn.
Can work flexible hours, including nights or weekends if needed.
💡 Bonus Skills (Nice to Have):
Experience handling emergencies or high-pressure situations.
Comfortable using customer support tools and software.
Some basic experience with testing or quality assurance (QA).
🎁 Benefits
Healthcare plans (subsidized)
Pre-tax commuter benefits
Flexible Spending Account (FSA)
Paid short-term & long-term disability + life insurance
401(k) retirement plan
If you're passionate about helping people and excited by new technology, this is a great opportunity to be part of the future of transportation
Auto-ApplySpecialist I Resort Services - On Call
Customer service advocate job in Las Vegas, NV
Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience.
Core Responsibilities:
Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations.
Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up.
Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System.
Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction.
Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols.
Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs.
Consistently presents information in a professional manner in both team member and business interactions.
Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate.
Has a strong understanding of selling strategy for hotel and stays current on status of room inventory.
Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy.
Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events.
Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests.
Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines.
Safeguards confidential Guest, Department and Company data.
Adheres to all health and safety policies and procedures set by Company.
Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills.
Processes all changes and cancellations for group reservations accurately.
Consistent and regular attendance is an essential function of this job.
Performs other duties as assigned to support efficient operation of Department.
Qualifications:
High school Diploma or GED required.
Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred.
Must obtain a Nevada Gaming License.
Excellent telephone etiquette and verbal and written communication skills required.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
Intermediate proficiency in Microsoft Office preferred.
Ability to identify and prioritize issues.
Excellent organizational skills.
Strong interpersonal skills.
Must possess a friendly and outgoing demeanor.
Must be detail oriented and can multi-task.
Bilingual in a foreign language preferred.
Physical Demands:
Work is performed in an office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility while on the phone.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.
Eye/hand coordination.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
Auto-ApplyCox Communications Now Hiring Customer Retention Representative (142434)
Customer service advocate job in Las Vegas, NV
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
Apply to: **************************************************
then apply to Job Number: 142434
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
Preferred
• Experience in telecommunications industry.
• 1 or more years in a sales quota or retention environment.
• 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Previous Customer Service Wanted
Customer service advocate job in Las Vegas, NV
🌟 Previous Servers and Customer Service Wanted - Patient Care
💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal
✨ Make a Real Difference Every Day
Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care.
We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here.
🎓 Don't Have Healthcare Experience? We'll Train You!
We provide full, paid training and national certification. You bring:
✅ 2+ years of full-time work experience
✅ Strong communication skills
✅ A kind, composed, and positive attitude
✅ A passion for helping people feel seen, heard, and valued
👩 ⚕️ Your Role as a TMS Technician
As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy.
Your day-to-day:
Work one-on-one with patients during treatment sessions
Operate and monitor our high-tech TMS therapy machine
Use tools like gratitude, journaling, and goal-setting to encourage patient growth
Track and document progress to share with medical staff
Be a steady, supportive presence throughout each patient's care journey
💡 About Serenity Healthcare
We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion.
📝 Apply Today - Be the Reason Someone Finds Hope Again
Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.
Requirements
🌱 What We're Looking For
You don't need a medical degree - just a genuine love for helping people.
We're seeking someone who:
Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.)
Is naturally empathetic, calm, and uplifting
Communicates clearly and professionally
Is reliable, growth-oriented, and receptive to feedback
Wants to be part of something bigger than a job
Benefits
💼 Why You'll Love Working at Serenity
✔ Fulfillment - Help people take back their lives
✔ Career growth - We promote from within as we expand nationwide
✔ Supportive culture - You'll be valued for who you are and how you care
Our Benefits Include:
🏥 90% employer-paid medical, dental & vision
🏖 10 PTO days (15 after 1 year) + 10 paid holidays
💰 401(k) retirement plan
🚀 Rapid internal promotion opportunities
Auto-ApplyCustomer Liaison
Customer service advocate job in Henderson, NV
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
***The pay for this opportunity is $18/hr***
***The typical work schedule will be Sunday-Wednesday 10a-6p***
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on
Facebook
,
YouTube
, and
Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
#NV123
Call Center/New Referral Specialist
Customer service advocate job in Henderson, NV
Job Type: Full-Time. Monday - Friday (no nights or weekends)
Experience Level: Mid-Level
Specialty: Orthopedics
About Us:
Orthopaedic Institute of Henderson is a well-established, private orthopedic practice with the highest rated online reviews of any orthopedic group in the valley (4.9 stars out of 5). We are committed to providing exceptional care. Our dedicated team of surgeons and healthcare professionals works collaboratively to improve the health and mobility of our patients. We are currently seeking an experienced Orthopedic Front Desk/Call Center / New Referral Specialist to join our growing team.
As our Front Desk / Call Center / New Referral Specialist, you will be responsible for handling a high volume of incoming calls, scheduling appointments, and completing front desk operations. You will be the voice and face of our clinic, ensuring every patient receives prompt, courteous, and compassionate service.
Key Responsibilities:
Professionally greet and assist patients and callers with warmth and empathy
Manage a high volume of incoming calls, voicemails, and patient callbacks
Schedule new patient appointments, reschedule or cancel follow-up visits, and manage physician schedule changes
Create and update patient records and accounts accurately
Maintain a clean, welcoming, and organized reception area
Perform general front desk duties as assigned
What We're Looking For:
Genuine compassion and empathy for patients
Ability to multi-task and stay organized in a fast-paced environment
Excellent verbal and written communication skills
High attention to detail with strong analytical and time management skills
Team player with a positive attitude and willingness to collaborate
High degree of professionalism, discretion, and good judgment
Reliable and punctual work ethic
Qualifications:
Dependable and punctual
High school diploma or equivalent required
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong data entry and computer skills
Prior experience in orthopaedics or with practice management software is a plus
Understanding of basic insurance types, referral and prior authorization requirements
Bilingual (Spanish) is a plus
Schedule & Benefits:
Full-time | Monday - Friday, 8:00 AM - 5:00 PM
Competitive benefits including:
Retirement plan
Health insurance included for qualifying employees
Paid time off (PTO)
Paid holidays
If you are friendly, dependable, and passionate about delivering excellent patient care, we encourage you to apply and become part of our dedicated team at the Orthopaedic Institute of Henderson.
Customer Service Agent
Customer service advocate job in Las Vegas, NV
Summary/Objective
Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer
service and communication skills. Ensure the safety of property and people.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning
and assignment for the day.
2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring
that all security procedures are met. Agent will take passenger through customs and baggage claim to
the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call
supervisor and return wheelchair to its initial position.
3. Provide security at different areas (only in the stations where the services are provided).
1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass,
ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and
ensuring that the gate is correct. Agent must also check that each passenger is carrying the
appropriate amount of baggage per the airline. Agent must ensure that any airport employee
passing the checkpoint must show a valid ID.
2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee
will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by
a contracted company, not the employee). Employees must ensure that all bags are accounted
for.
3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their
employee ID and stand by the door of the airplane and constantly watch both doors to ensure
that no person without a valid airport ID enters the jet bridge or airplane. Employee will also
X
count each cleaner and scan them with the security wand. Employee will fill out a form detailing
the cleaner count, arrival time of airplane and airplane pushback time.
4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag
room, counting each bag as they are placed onto the airplane. Agent must ensure that there are
no questionable items placed onto the airplane, and that all bags are accounted for. Agents
must also ensure that no person (besides ramp workers) are allowed past the airplane
perimeter.
4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service
agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage
belt. Will make sure no bags are left behind at the counter.
5. Prevents losses and damage by reporting irregularities
Competencies
1. Teamwork Orientation
2. Stress Management
3. Ethical Conduct
4. Good Communication
5. Customer Service
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates at an airport setting and/or outside weather conditions.
Physical Demands
This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces
(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.
The employee occasionally lift and/or move up to 70 pounds.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with
different shifts (service provided to customers is 24/7).
Travel
No travel is expected for this position.
Required Education and Experience
1. High school diploma or GED.
Additional Eligibility Qualifications
1. Must exhibit exceptional customer service and communication skills, both verbal and written
2. As a condition of employment, employee must successfully complete a background investigation and a
post-offer/pre-employment drug/alcohol test
3. Must be able to read, write and speak English and/or Spanish.
4. Maintain a relationship with both employees and clients
5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the
general public in a professional and effective manner; must be able to use initiative and independent
judgment within established guidelines
6. Must be able to read and understand all operating and airport procedures and instructions.
7. Must be able to handle pressure of working with high volume general public (constantly to occasionally
depending on assignment)
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may
change at any time with or without notice.
Auto-ApplyCustomer Service Agent- The Shutter Store
Customer service advocate job in Las Vegas, NV
Job Title: Customer Service Agent
)
Company: The Shutter Store
Job Type: Full-Time | Entry-Level
About Us:
The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team.
Job Summary:
As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers.
Key Responsibilities:
Provide professional and friendly support to customers via phone and email
Guide customers through the ordering process and offer product recommendations
Confirm order details accurately and answer product-related inquiries
Maintain up-to-date knowledge of our product line and ordering system
Collaborate with team members to resolve customer concerns promptly
Perform other customer service-related duties as assigned
Requirements:
High school diploma or equivalent
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Basic computer literacy (email, data entry, navigating online systems)
Willingness to learn product knowledge and company procedure
A positive attitude and a customer-first mindset
Must be able to work on-site (this is not a remote position)
Preferred but Not Required:
Previous experience in customer service, retail, or call center environment
Interest or experience in home improvement or interior design
Lifestyle Management - Reservations & Customer Service Agent
Customer service advocate job in Las Vegas, NV
Job Description
About the company:
Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today.
The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service.
About the role:
As a Lifestyle Manager - Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele.
This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position.
Requirements
KEY RESPONSIBILITIES
Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience.
Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours.
Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.
Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings.
Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately.
Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers.
Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options.
Coordinate with internal teams and external suppliers to ensure smooth travel experiences.
Deliver a high-touch service with discretion, empathy, and attention to detail.
Manage time-sensitive requests and prioritize multiple clients needs efficiently.
To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them
Provide quotes via our CRM system by email for the members
Follow up with the members to see if they are ready for their adventure and answer any questions they may have
To always act in the best interest of the member, ensuring their needs are met
To fulfill requests in the most resourceful and intelligent way while following best practices
Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.
Meet monthly KPI's on Sales, NPS and Efficiency.
Have the ability to work on multiple requests and sourcing options from various suppliers according to the member's needs.
Be flexible and adaptable to a change of priorities and complete requests within the given timeframe
The role may require some evening and weekend shifts
SKILLS AND EXPERIENCE
Minimum 1-2 years of experience in travel, concierge, or lifestyle management services.
Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus.
Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus.
Knowledge of hotel rate types, loyalty programs, and preferred partner programs.
Excellent written and verbal communication skills in English (other languages are an advantage).
High attention to detail and commitment to accuracy.
Ability to work in a fast-paced, service-oriented environment.
Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously.
Flexible schedule, including occasional weekends or holidays depending on company needs.
Additional qualifications
A passion for working in a business that places members and customer service at their core as well as commercial success.
A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences
Excellent English language skills, both written and spoken and any second language is always an advantage.
Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence.
Benefits
Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below:
Employee Assistance and mental wellness resources
Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location.
22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
3 extra float days after 3 years of work.
One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days.
Full catalogue of learning modules that cover a wide range of categories for personal and professional development
Discount on Pet Insurance and a variety of other non-travel perks and discounts
IATA card after 90 days which gives access to travel discounts
Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service
Working Holidays: Ability to work from any of our 23 global offices for a short period of time
DE & I Statement
Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
Customer Service Agent - $16.50 & $1,000 Sign-on bonus
Customer service advocate job in Las Vegas, NV
We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.
As a Ready Line Agent, you will:
Maintain a clean, organized, and presentable ready line area.
Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.
Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition.
Confirm that an adequately completed checkout slip accompanies each vehicle.
Assist customers in locating their rental vehicle, providing help with luggage when necessary.
Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
As a Return Agent, you will:
Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.
Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
As an Exit Booth Agent, you will:
Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts.
Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility.
Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process.
Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip.
Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence.
Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience.
Requirements:
Valid Driver's License
Top-notch people skills
Ability to troubleshoot with a smile
Patience and understanding throughout the rental experience
High School Diploma or equivalent
We offer:
Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
Company-paid Life Insurance
Company paid AD&D Insurance
Flexible spending account
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
“We help to change the way you move”
is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: *******************************
Auto-ApplyCustomer Service Teammate
Customer service advocate job in Las Vegas, NV
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Collector Customer Service Representative
Customer service advocate job in Las Vegas, NV
Job Description
COLLECTOR CUSTOMER SERVICE REPRESENTATIVE
Patenaude & Felix, APC of Las Vegas, NV is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on!
This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today!
ABOUT PATENAUDE & FELIX, APC
Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation.
We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment.
Essential Responsibilities :
Collect, negotiate, and recommend solutions to consumers via phone.
Set up payment or settlement arrangements in the database.
Identify accounts that require legal processing.
Assisting Spanish-speaking customers; bilingual proficiency in Spanish is preferred.
Qualifications:
No experience necessary, training provided.
Customer service experience preferred.
Good communication skills.
Must be 18 years of age or older.
Bilingual in Spanish is a plus.
Ability to pass a background and drug test
WORK SCHEDULE
This full-time position typically works Monday-Friday. An occasional Saturday may be required.
READY TO JOIN OUR LEGAL TEAM?
We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
*Welcome Center Rep
Customer service advocate job in Las Vegas, NV
As a Welcome Center Representative you would be responsible for:
RSALMK.1820.683.20
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
* Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
* Must reconcile tickets and bank inventory daily.
* Thorough knowledge of local area and major attractions is a must.
* Agents must perform confirmation calls for all pre-arrivals.
* Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
* Answer phones professionally and with-in 3 rings.
* And other assignments as requested by management.
Auto-ApplyAccess Center Representative I (Patient Scheduling) - Las Vegas, Nevada
Customer service advocate job in Las Vegas, NV
We have an exciting opportunity to join our team as a Access Center Representative I. The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU Faculty Group Practice (FGP) physician practices. They will schedule patient appointments and field inquires, concerns, and requests via inbound calls. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. They will ensure that patient needs are met and promote the optimal Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and callers via active listening, empathy, rapport, courtesy, and professionalism.
Job Responsibilities:
Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Patient Access Center in accordance with established NYU FGP guidelines.
Utilize physician protocols to schedule appointments for NYU FGP specialties and meet established Patient Access Center performance goals.
Research providers and practices throughout the NYULH network to best meet the patient's needs.
Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition.
Utilize NYU FGP Healthcare systems, Access Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.
During all interactions, display characteristics of inquiry, empathy, courtesy, and respect.
Adhere to Patient Access Center call metrics and goals as outlined.
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.
Proactively keep up to date on all communications.
Participate in multidisciplinary quality and service improvement teams as appropriate.
Demonstrate regular, consistent, and punctual attendance.
Adheres to Patient Access Center policies and procedures.
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience, during every encounter
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications:
To qualify you must have a High School diploma or an equivalent is required plus 6 months+ Contact Center or Customer Service related experience or equivalent combination of education and experience
Preferred Qualifications:
Experience working within an access/contact center, hospital, clinic, or medical office scheduling environment is highly preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Nevada provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
NYU Langone Nevada is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
View Know Your Rights: Workplace discrimination is illegal.
Call Center Talent Pool Req (Nevada)
Customer service advocate job in Las Vegas, NV
Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo!
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyACCOUNTANT - SHARED SERVICES
Customer service advocate job in Las Vegas, NV
The primary responsibility of the responsibility of the Accountant - Shared Services is to perform varied accounting functions including, but not limited to, recording of journal entries, account reconciliation's, financial analysis and daily monitoring and reporting of banking transactions.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities:
* Prepare monthly bank reconciliations.
* Works on monthly close activities with the General Ledger team and prepares journal entries and month end accruals where necessary.
* Perform varied accounting functions including, but not limited to account reconciliation's, daily monitoring and reporting of banking transactions, preparing various regulatory tax returns and license filings, recording and posting entries in the financial system, fixed assets data entry into financial system, assistance with preparation of monthly financial statements in accordance with US Generally Accepted Accounting Principles.
* Assist in establishing company policies.
* Assist operating department with analysis of financial results.
* Perform ad-hoc accounting projects as requested by management.
* Adhere to the company's policies, and legal requirements.
* Consistent and regular attendance is an essential function of this job.
* Perform other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
* 21 years of age.
* Proof of authorization/eligibility to work in the United States.
* Bachelor's Degree in Accounting or related discipline.
* 1 year of finance/accounting experience within industry or public accounting firm preferred.
* Familiar with general ledger operations.
* Proficient in Microsoft Excel, Word, and PowerPoint.
* Basic working knowledge of mainframe financial systems.
* Prioritize and manage multiple work assignments while meeting deadlines.
* Ability to communicate clearly and effectively in English, both in spoken and written form.
* Must be able to obtain and maintain any other certification or license, as required by law or policy.
* Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
* Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
* Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
* Physically access all areas of the property and drive areas with or without a reasonable accommodation.
* Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
* Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
* Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
* Work in a fast-paced and busy environment.
* Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.