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Customer service advocate jobs in Spring Valley, NV - 583 jobs

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  • Route Service Representative (4-Day Workweek)

    Cintas 4.4company rating

    Customer service advocate job in North Las Vegas, NV

    Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products. Our Route Service Sales Representatives enjoy: - Comprehensive 10-week training program - Solid base salary and commission potential after being assigned a route - Majority work a 4-Day workweek - Majority work no nights or weekends - Monthly/Quarterly performance bonuses & incentives Key Responsibilities Include: - You are the face of Cintas to our customers and must work to build rapport with key decision makers - Ensure quality standards, and proactively solve customer concerns. - Grow our existing customer base by upselling and cross-selling additional products and services - Negotiating service agreement renewals and control inventory while working professionally and safely - Comply with driving and vehicle regulations. **Skills/Qualifications** Required Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment: + Have an active driver's license + Be at least 21 years of age + Obtain a DOT medical certification + Provide documentation regarding their previous employment All successful candidates will also possess: + The ability to meet the physical requirements of the position + A High School diploma, GED or Military Service + The ability to demonstrate a strong customer service orientation + Self-motivation and the drive to work in an environment that relies on teamwork to meet goals + A positive attitude, along with ambition, organization and service spirit This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills. Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: - Competitive Pay - 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) - Disability, Life and AD&D Insurance, 100% Company Paid - Paid Time Off and Holidays - Skills Development, Training and Career Advancement Opportunities Company Information Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. This job posting will remain open for at least five (5) days. **Job Category:** SSR **Organization:** Rental **Employee Status:** Regular **Schedule:** Full Time **Shift:** 1st Shift
    $31k-35k yearly est. 4d ago
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  • Registered Financial Customer Service Professional - April 2026

    Empower Retirement 4.3company rating

    Customer service advocate job in Las Vegas, NV

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live withing a commutable distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year*** As a Registered Retirement Representative, you will be responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do: Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions Process financial transactions upon request of callers. Explain past returns in comparison to economic environment; convey information in accordance with FINRA / SEC guidelines. Complexity and scope of questions based on level Assist participants through the navigation of the automated voice response system as well as the Web Site when executing financial transactions and/or initiating loans. Complexity and scope of questions based on level Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions Overtime may be required based on business need. What you will bring: Associate degree in business or related field preferred With no degree, an additional one to two years directly related experience is required 1 year of customer service experience, preferably in a financial service-related field FINRA Series 6 and Series 63 required FINRA fingerprinting required ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $43,600.00 - $60,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 02-07-2026 Want the latest money news and views shaping how we live, work and play? Sign up for Empower's free newsletter and check out The Currency.
    $43.6k-60k yearly Auto-Apply 2d ago
  • Specialist I Resort Services - On Call

    Palms 4.4company rating

    Customer service advocate job in Las Vegas, NV

    Under the direction of the Resort Services Leadership team, the Specialist I Resort Services is responsible for assisting both transient and casino guests with their room reservation needs in addition to facilitating in-house service requests. As the “voice” of the Hotel, the Resort Services Specialist I provides Best in Class guest service by accurately and efficiently processing room reservations and other service requests in order to maximize guest experience. Core Responsibilities: Provides guests with the highest level of customer service during all interactions. Answers phone calls and processes hotel and casino reservations in a courteous and gracious manner using approved scripting. Can knowledgably describe each room's physical elements and offer the guest a choice of room type that satisfies their needs. Addresses guest concerns and provides exemplary solutions. Efficiently facilitates in-house guest requests to ensure the highest level of guest satisfaction while aiming to exceed guest expectations. Accurately inputs and organizes hotel and casino reservation information, internet, travel agency requests and internal department communications with appropriate follow-up. Maintains accurate notes of special requests and ensures guest requests are accurately entered into the Lodging Management System. Partners with Hotel Front Desk Team to accommodate in-house guest requests/accommodation changes to ensure a high level of guest satisfaction. Assists with Hotel concierge services, guest itineraries and coordination of inter-departmental communications according to established protocols. Assesses guest requests and inquiries, offers creative suggestions and recommendations tailored to each guest's unique needs. Consistently presents information in a professional manner in both team member and business interactions. Maintains accurate logs of special requests and ensures requests are blocked in LMS. Ensures all reservations transferred to LMS are accurate. Has a strong understanding of selling strategy for hotel and stays current on status of room inventory. Strategically sells hotel rooms to maximize transient room revenue using up-sell and yield management techniques per Company policy. Knowledgeable in Hotel hours of operation and amenity offerings such as Restaurants, Spa, Pool, Casino Promotions, Event Center, and Special Events. Assists in-house guests with wake-up calls and inputting in-house guests requests in HotSOS. The Resort Services Specialist I will dispatch the Bell Desk and Engineering using a radio to assist in-house guests. Accurately assess casino customer gaming data to extend an appropriate level of complimentaries to qualified casino guests based on established company guidelines. Safeguards confidential Guest, Department and Company data. Adheres to all health and safety policies and procedures set by Company. Positively contributes to an environment which motivates team members to collaborate, learn, perform and develop their skills. Processes all changes and cancellations for group reservations accurately. Consistent and regular attendance is an essential function of this job. Performs other duties as assigned to support efficient operation of Department. Qualifications: High school Diploma or GED required. Minimum two (2) years' experience in Hotel Reservations or Hotel customer service role in high-end/luxury hotel preferred. Must obtain a Nevada Gaming License. Excellent telephone etiquette and verbal and written communication skills required. Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed. Intermediate proficiency in Microsoft Office preferred. Ability to identify and prioritize issues. Excellent organizational skills. Strong interpersonal skills. Must possess a friendly and outgoing demeanor. Must be detail oriented and can multi-task. Bilingual in a foreign language preferred. Physical Demands: Work is performed in an office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. Prolonged sitting or standing and mobility while on the phone. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally. Eye/hand coordination. Equal Opportunity Employer: Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
    $29k-33k yearly est. Auto-Apply 60d+ ago
  • Cox Communications Now Hiring Customer Retention Representative (142434)

    Cox Enterprises 4.4company rating

    Customer service advocate job in Las Vegas, NV

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $64k-78k yearly est. 21h ago
  • Customer Service Coordinator (Faith Based Non-Profit)

    Savealifeclub

    Customer service advocate job in Las Vegas, NV

    The Customer Service Coordinator is responsible for providing excellent customer service by ensuring effective and efficient operations within the organization.
    $32k-42k yearly est. Auto-Apply 21d ago
  • Customer Service Coordinator (Faith Based Non-Profit)

    Vintage Values Boutique

    Customer service advocate job in Las Vegas, NV

    Job Description The Customer Service Coordinator is responsible for providing excellent customer service by ensuring effective and efficient operations within the organization.
    $32k-42k yearly est. 7d ago
  • Travel customer representative

    True Adventure Travel

    Customer service advocate job in Las Vegas, NV

    Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Customer Representative. The Travel Customer Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications Excellent Communication and Customer Experience skills Ability to work independently and remotely High school diploma or equivalent Previous experience in a customer service or travel-related role is a plus
    $32k-52k yearly est. 20d ago
  • Employee Service Center Representative (Part-Time)

    Sphere Entertainment Co

    Customer service advocate job in Las Vegas, NV

    Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com. Who are we hiring? The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee Service Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions. What will you do? Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators). Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs. Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions. Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed. Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions. Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation. Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations. What do you need to succeed? Previous call center, HR or administrative (scheduling, payroll, employee services) support experience Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus. Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions. Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries. Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must. Proficient problem-solving, reasoning, motivational, and organizational skills are essential. Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees. Special Requirements Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules. May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors. #LI-Onsite Hourly Pay Range$27-$27 USD At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
    $27-27 hourly Auto-Apply 13d ago
  • SERVICES SPECIALIST

    Accessible Space Inc. 3.5company rating

    Customer service advocate job in Las Vegas, NV

    Accessible Space, a national nonprofit provider of housing and personal care services to adults with disabilities, seeks a Full time Services Specialist in Las Vegas. The Services Specialist provides support to the Services Manager by providing direct and administrative support and mentoring staff. Duties include assisting in staff development by: meeting with staff; modeling appropriate work behaviors, directing work flow as needed; assisting staff with problem-solving. Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury, developmental disabilities, or behavioral health issues. Excellent communication, problem-solving, interpersonal, and organizational skills We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!! We want you to join our team! You will work with the best and brightest team members.
    $29k-34k yearly est. 16d ago
  • Customer Service Agent

    Maximus Global Services 4.3company rating

    Customer service advocate job in Las Vegas, NV

    Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $25k-31k yearly est. Auto-Apply 56d ago
  • Customer Service Agent - $16.50 & $1,000 Sign-on bonus

    Europcar

    Customer service advocate job in Las Vegas, NV

    We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: Maintain a clean, organized, and presentable ready line area. Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition. Confirm that an adequately completed checkout slip accompanies each vehicle. Assist customers in locating their rental vehicle, providing help with luggage when necessary. Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip. Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence. Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience. Requirements: Valid Driver's License Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience High School Diploma or equivalent We offer: Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company paid AD&D Insurance Flexible spending account Parental leave Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Lifestyle Management - Reservations & Customer Service Agent

    Ten Group

    Customer service advocate job in Las Vegas, NV

    Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: As a Lifestyle Manager - Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. Coordinate with internal teams and external suppliers to ensure smooth travel experiences. Deliver a high-touch service with discretion, empathy, and attention to detail. Manage time-sensitive requests and prioritize multiple clients needs efficiently. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them Provide quotes via our CRM system by email for the members Follow up with the members to see if they are ready for their adventure and answer any questions they may have To always act in the best interest of the member, ensuring their needs are met To fulfill requests in the most resourceful and intelligent way while following best practices Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. Meet monthly KPI's on Sales, NPS and Efficiency. Have the ability to work on multiple requests and sourcing options from various suppliers according to the member's needs. Be flexible and adaptable to a change of priorities and complete requests within the given timeframe The role may require some evening and weekend shifts SKILLS AND EXPERIENCE Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. Knowledge of hotel rate types, loyalty programs, and preferred partner programs. Excellent written and verbal communication skills in English (other languages are an advantage). High attention to detail and commitment to accuracy. Ability to work in a fast-paced, service-oriented environment. Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
    $23k-30k yearly est. 15d ago
  • The Shutter Store - Customer Service Agent

    Employnv Youth Hub

    Customer service advocate job in Las Vegas, NV

    **This is a Work Experience position available through Employ NV Youth Hub. All candidates will be considered after program eligibility is determined.** Company: The Shutter Store Customer Service Agent Program: WEX Business Services Rep: Paul Yu Number of Positions: 1 About Us: The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team. Job Summary: As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers. Key Responsibilities: Provide professional and friendly support to customers via phone and email Guide customers through the ordering process and offer product recommendations Confirm order details accurately and answer product-related inquiries Maintain up-to-date knowledge of our product line and ordering system Collaborate with team members to resolve customer concerns promptly Perform other customer service-related duties as assigned Requirements: High school diploma or equivalent Excellent verbal and written communication skills Strong attention to detail and organizational skills Basic computer literacy (email, data entry, navigating online systems) Willingness to learn product knowledge and company procedure A positive attitude and a customer-first mindset Must be able to work on-site (this is not a remote position) Preferred but Not Required: Previous experience in customer service, retail, or call center environment Interest or experience in home improvement or interior design
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service advocate job in Las Vegas, NV

    Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $12-14 hourly 15d ago
  • Collector Customer Service Representative

    Patenaude & Felix, APC 4.2company rating

    Customer service advocate job in Las Vegas, NV

    Job Description COLLECTOR CUSTOMER SERVICE REPRESENTATIVE Patenaude & Felix, APC of Las Vegas, NV is looking to hire a full-time Legal Account Representative to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on! This position earns base plus commission in pay. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today! ABOUT PATENAUDE & FELIX, APC Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, Washington, and Colorado. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation. We value our incredible team of hardworking legal professionals and are committed to rewarding their efforts and investing in their futures. Our employees enjoy a comprehensive benefits package as well as our friendly and engaging team environment. Essential Responsibilities : Collect, negotiate, and recommend solutions to consumers via phone. Set up payment or settlement arrangements in the database. Identify accounts that require legal processing. Assisting Spanish-speaking customers; bilingual proficiency in Spanish is preferred. Qualifications: No experience necessary, training provided. Customer service experience preferred. Good communication skills. Must be 18 years of age or older. Bilingual in Spanish is a plus. Ability to pass a background and drug test WORK SCHEDULE This full-time position typically works Monday-Friday. An occasional Saturday may be required. READY TO JOIN OUR LEGAL TEAM? We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
    $30k-36k yearly est. 19d ago
  • Call Center Email Specialist

    Turtle Peak

    Customer service advocate job in Las Vegas, NV

    Turtle Peak is a performance-driven BPO delivering high-quality customer support and sales solutions across multiple industries. We act as a true extension of our clients' brands, providing professional, empathetic, and results-focused service through phone, email, chat, and other digital channels. We are growing and seeking a Call Center Email Specialist who excels in written communication, understands service-level accountability, and can represent client brands with consistency and precision. Role Overview The Call Center Email Specialist is responsible for managing inbound and outbound customer email communications while meeting established quality, productivity, and compliance standards. This role requires strong written communication, attention to detail, and the ability to work efficiently in a structured, metric-driven environment. Key Responsibilities Respond to inbound customer emails accurately, professionally, and within SLA guidelines Draft clear, concise, and brand-aligned outbound email communications Resolve customer inquiries, concerns, and escalations via email Document interactions and outcomes in CRM and ticketing systems Adhere to client-specific processes, tone guidelines, and compliance requirements Maintain high quality scores, productivity targets, and response-time metrics Collaborate with supervisors and quality team to improve performance Required Qualifications Excellent written communication skills with strong grammar and clarity Customer service experience in a call center Ability to manage multiple queues and priorities efficiently Experience using CRM or ticketing systems Strong attention to detail and ability to follow documented processes Reliable, professional, and accountable work ethic Preferred Qualifications Prior experience in email-only or omnichannel customer support Experience supporting e-commerce, healthcare, or service-based clients Familiarity with performance metrics and QA standards Why Join Turtle Peak Bonus Eligibility (up to $300 monthly) Professional, performance-focused work environment Opportunities for growth and advancement Structured training and ongoing support Exposure to diverse client campaigns and industries A culture built on accountability, integrity, and operational excellence
    $29k-40k yearly est. 6d ago
  • Call Center Talent Pool Req (Nevada)

    Freedomcare

    Customer service advocate job in Las Vegas, NV

    Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $18-22 hourly Auto-Apply 7d ago
  • ACCOUNTANT - SHARED SERVICES

    The Venetian Resort Las Vegas

    Customer service advocate job in Las Vegas, NV

    The primary responsibility of the responsibility of the Accountant - Shared Services is to perform varied accounting functions including, but not limited to, recording of journal entries, account reconciliation's, financial analysis and daily monitoring and reporting of banking transactions. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures. Essential Duties & Responsibilities: * Prepare monthly bank reconciliations. * Works on monthly close activities with the General Ledger team and prepares journal entries and month end accruals where necessary. * Perform varied accounting functions including, but not limited to account reconciliation's, daily monitoring and reporting of banking transactions, preparing various regulatory tax returns and license filings, recording and posting entries in the financial system, fixed assets data entry into financial system, assistance with preparation of monthly financial statements in accordance with US Generally Accepted Accounting Principles. * Assist in establishing company policies. * Assist operating department with analysis of financial results. * Perform ad-hoc accounting projects as requested by management. * Adhere to the company's policies, and legal requirements. * Consistent and regular attendance is an essential function of this job. * Perform other related duties as assigned. Additional Duties & Responsibilities: Company Standards of Conduct All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct. Additional Duties & Responsibilities: Additional Duties & Responsibilities: Minimum Qualifications: * 21 years of age. * Proof of authorization/eligibility to work in the United States. * Bachelor's Degree in Accounting or related discipline. * 1 year of finance/accounting experience within industry or public accounting firm preferred. * Familiar with general ledger operations. * Proficient in Microsoft Excel, Word, and PowerPoint. * Basic working knowledge of mainframe financial systems. * Prioritize and manage multiple work assignments while meeting deadlines. * Ability to communicate clearly and effectively in English, both in spoken and written form. * Must be able to obtain and maintain any other certification or license, as required by law or policy. * Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. * Must be able to work varied shifts, including nights, weekends and holidays. Physical Requirements: Must be able to: * Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. * Physically access all areas of the property and drive areas with or without a reasonable accommodation. * Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. * Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. * Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. * Work in a fast-paced and busy environment. * Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
    $29k-40k yearly est. 13d ago
  • Route Service Representative (4-Day Workweek)

    Cintas Corporation 4.4company rating

    Customer service advocate job in North Las Vegas, NV

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    $31k-35k yearly est. 4d ago
  • Cox Communications Now Hiring Customer Retention Representative (142434)

    Cox Enterprises 4.4company rating

    Customer service advocate job in Las Vegas, NV

    As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
    $64k-78k yearly est. 60d+ ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Spring Valley, NV?

The average customer service advocate in Spring Valley, NV earns between $26,000 and $38,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Spring Valley, NV

$31,000
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