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The differences between delivery experts and customer service and drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a delivery expert has an average salary of $42,036, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a delivery expert include basic math, customer service and math. The most important skills for a customer service and driver are customer service, CDL, and DOT.
| Delivery Expert | Customer Service And Driver | |
| Yearly salary | $42,036 | $35,518 |
| Hourly rate | $20.21 | $17.08 |
| Growth rate | 11% | 11% |
| Number of jobs | 171,806 | 465,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 39% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A delivery expert is responsible for delivering different kinds of products or items within a particular area, ensuring efficiency and timeliness. Besides locating and delivering parcels to the receiver, a delivery expert is also responsible for coordinating with logistics staff, maintaining documentation, obtaining signatures, and reaching out to clients to keep them updated or confirm other details. Moreover, a delivery expert conducts regular vehicle maintenance checks and adheres to the traffic laws at all times to ensure a smooth workflow.
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
Delivery experts and customer service and drivers have different pay scales, as shown below.
| Delivery Expert | Customer Service And Driver | |
| Average salary | $42,036 | $35,518 |
| Salary range | Between $27,000 And $65,000 | Between $28,000 And $44,000 |
| Highest paying City | Greensboro, NC | Concord, CA |
| Highest paying state | Hawaii | Alaska |
| Best paying company | Novartis | Andersen |
| Best paying industry | Professional | Transportation |
There are a few differences between a delivery expert and a customer service and driver in terms of educational background:
| Delivery Expert | Customer Service And Driver | |
| Most common degree | Bachelor's Degree, 35% | High School Diploma, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between delivery experts' and customer service and drivers' demographics:
| Delivery Expert | Customer Service And Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 77.0% Female, 23.0% | Male, 76.6% Female, 23.4% |
| Race ratio | Black or African American, 12.6% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 3.9% White, 59.7% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |