Dispatch Assistant/Driver Check In
Dispatcher job in Kent, OH
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Responsibilities
Dispatch Assistants are responsible for satisfying customers by providing consistent and reliable on time pick-up and delivery of shipments.
Assisting the Service Center Manager, Operations Manager and/or Supervisors
Providing assistance to Drivers
Preparing bills of lading and delivery receipts
Maintaining excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
Data entry
Answering phones
Freight reports
Driver collect reports
Billing and filling
Qualifications
Knowledge and skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has an excellent attention to detail
Exceptional communication and customer service skills
Available to work a 2nd shift schedule
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Auto-ApplyDispatch - Richfield
Dispatcher job in Richfield, OH
- Office/Warehouse Environment
Company Profile: Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Duties:
* Answers telephone, screens calls, schedules appointments, customer calls.
* Heavy customer service.
* Organizes office, files and supplies.
* Determines priorities and multi-tasks.
* Prepares invoices, data entry, and other accounting functions.
* Maintains historical records by filing documents.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Bilingual with Spanish a plus, Data Entry Skills, Computer Literate, Customer Service, Dispatching, Thoroughness, Organization, Attention to Detail, Reliable, Decision Making, Great Communicator, Team Player, Results Driven, Looking to Grow.
Rate: $16-$17/hour DOE + bonus potential
Schedule: This location is open six days a week. Shift hours will be 11:00 AM to 7:30 PM; Saturdays required.
Diakon Logistics offers a comprehensive benefits package to full-time employees, to include health, dental, and vision insurance, 401k plan, paid holidays and vacation.
Dispatcher
Dispatcher job in Hudson, OH
High school diploma or GED
Previous dispatch experience is preferred;
Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members
Ability to perform work activities requiring cooperation and instruction
Ability to function in a fast-paced environment, under substantial pressure
Ability to work within the appropriate level of independence
Ability to problem solve
Ability to operate two-way and emergency radio systems
Ability to use office machines (fax, scanner, copier, zip drive, telephone system)
Ability to use Microsoft Office Program and computerized routing software.
Ability to work independently
Ability to read road and street maps
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities
Bi-lingual abilities a plus
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Key Words
\: Dispatch, Dispatcher, Bus Dispatcher, Truck Dispatcher, Delivery Dispatcher, Transportation Dispatcher, Public Safety Dispatcher, Emergency Dispatcher, Radio Dispatcher, Station Dispatcher, Router, Route Writer, Route Planner, Trip Planner, Transportation Route Planner, School Bus Transportation, Student Transportation, Passenger Transportation, Public Transportation, Transit, CMF 88, 88M, 88N, 88Z
Company name is\: Durham School Services
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Responsibilities:
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assist drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned
Company name is\: Durham School Services
Auto-ApplyDispatcher
Dispatcher job in North Canton, OH
Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task.
EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE:
Must have and maintain CPR for the professional Rescuer (AHA or equivalent). EMT, medical terminology or similar medical background preferred. Must attend communications staff meetings as requested.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment.
WORK CONTACT GROUP:
Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.
DISPATCHER - 911 PT
Dispatcher job in Parma, OH
COMMUNICATIONS CNTR
$25.20/Hour
Part Time - Non-Benefit
11/18/2024 12:30PM EST
Open Until Filled
51647 Safety Forces Dispatcher (Part-Time) 11.18.24.pdf
Communications Operator - Hospital Switchboard FT
Dispatcher job in Wooster, OH
Job Description
About the Role:
The Communications Operator at the hospital switchboard serves as the vital first point of contact for patients, visitors, and healthcare professionals, ensuring seamless communication within the healthcare environment. This role is essential in managing incoming and outgoing calls efficiently, directing inquiries to the appropriate departments, and providing accurate information with professionalism and empathy. The operator supports hospital operations by coordinating urgent communications and facilitating timely responses to critical situations. By maintaining a calm and organized approach, the Communications Operator contributes to a positive experience for all stakeholders and supports the overall delivery of quality healthcare services. This position requires a commitment to confidentiality, attention to detail, and the ability to multitask in a fast-paced setting to uphold the hospital's standards of care and communication.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or communications role, preferably in a healthcare or hospital environment.
Proficiency in using multi-line telephone systems and basic computer applications.
Strong verbal communication skills with the ability to remain calm and professional under pressure.
Ability to work flexible shifts, including evenings, nights, weekends, and holidays as required.
Preferred Qualifications:
Certification or training in medical terminology or healthcare communication.
Experience with hospital switchboard operations or emergency communication protocols.
Familiarity with electronic health record (EHR) systems or hospital information systems.
Bilingual abilities or proficiency in additional languages to support diverse patient populations.
Completion of customer service or communication skills training programs.
Responsibilities:
Answer and manage a high volume of incoming calls promptly and courteously, directing them to the appropriate hospital departments or personnel.
Operate the hospital switchboard system efficiently, including transferring calls, taking messages, and managing paging systems.
Provide accurate and clear information to patients, visitors, and staff while maintaining confidentiality and professionalism.
Coordinate urgent communications and relay critical messages to ensure timely responses in emergency or high-priority situations.
Maintain detailed logs of calls and messages, and assist with administrative tasks related to communication operations as needed.
Skills:
The Communications Operator utilizes strong verbal communication and active listening skills daily to accurately understand and respond to caller needs, ensuring clear and effective information exchange. Organizational skills are critical for managing multiple calls simultaneously, prioritizing urgent messages, and maintaining detailed records. Proficiency with switchboard technology and computer systems enables efficient call routing and message handling, supporting smooth hospital operations. Empathy and professionalism are essential to provide compassionate service to patients and visitors, especially in stressful or emergency situations. Additionally, problem-solving skills help the operator quickly address unexpected issues or redirect calls appropriately, contributing to a reliable and responsive communication environment.
1st Shift 7-3 and 2ND SHIFT 3-11PM; EVERY OTHER WEEKEND; ON CALL; HOLIDAYS
40 HOURS PER WEEK
Dispatcher, Life Science
Dispatcher job in Akron, OH
USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That's why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers' businesses. That's how we stay ahead. That's how we help our customers win. Find out more at: **************** At USPack, we know our people set us apart. And that's why we do everything we can to invest in them and help them grow every day.We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We've built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! USPack's Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays
USPack's Benefits for Part Time positions include: • 401(K) • Paid Sick Time
The Dispatcher, (LS Tower) serves as a key liaison between customers, Independent Contractors (ICs), and internal departments, with a focus on ensuring exceptional service and supporting operational needs for Healthcare and Life Science clients. This position is responsible for handling inbound communications, processing delivery orders, assisting contractors, monitoring shipment activity, and maintaining documentation compliance in alignment with company standards. The role requires strong attention to detail, the ability to manage multiple priorities in a fast-paced environment, and proactive problem-solving skills to support the timely delivery of critical shipments
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Duties and Responsibilities - Customer and Contractor Support:
Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
Assist Independent Contractors with route completion issues, escalations, and general operational support needs.
Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
Essential Job Duties and Responsibilities - Order Management and Dispatch Coordination:
Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
Essential Job Duties and Responsibilities - Administrative and Operational Support:
Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs).
Maintain and log Proof of Delivery (POD) documentation within required timeframes.
Track shipments via GPS and proactively resolve delays or service interruptions.
Conduct post-flight and trace investigations as needed to support continuous service improvement.
Generate daily reports summarizing transportation issues and proposed corrective actions.
Essential Job Duties and Responsibilities - Compliance, Documentation, and Reporting:
Manage incoming emails, electronic filing, and system data related to customer and contractor records.
Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary.
Knowledge/Skills/Abilities Requirements:
Strong communication skills, both written and verbal, across all organizational levels.
Exceptional attention to detail and accuracy in data entry and recordkeeping.
Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
Strong critical thinking and problem-solving abilities.
Ability to work independently as well as collaboratively within a team environment.
Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
Ability to handle multiple priorities and meet deadlines under pressure.
Bilingual (English-Spanish) preferred.
Education/Experience/Certificates/Licenses Requirements:
High school diploma required; Associate's Degree preferred.
Minimum of 2-3 years' experience in customer service, call center operations, logistics, or administrative support roles.
Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred.
Knowledge of aviation or airline networks is a plus.
Shift Days: Tuesday through Saturday OR Sunday through ThursdayShift Hours: 2nd Shift Available (
Available to work extra hours, weekends, and holidays preferred
.) Payrate: Up to $22 per hour
At USPack, our values are at the heart of everything we do, every day. They're living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. We are: Driven by integrity - We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service - We're driven by doing more, by empowering others to succeed. We're proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it's a way of life. It's our passion.
Driven by collaboration - We're driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. Driven by accountability - We're driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don't just say it, we show it. We make it happen and we measure it. Driven by innovation - We're driven by what's now and what's next. For us it's about never settling for the status quo. It's about staying one step ahead and embracing change. It's about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: **************************
Auto-ApplyAssociate Field Service Dispatcher
Dispatcher job in North Canton, OH
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Required Qualifications
Education or equivalent work experience required.
Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
Good written and verbal communication skills.
Gains familiarity with Field Service Dispatcher methods, processes and practices.
With guidance, performs basic dispatching duties, including: Monitoring Technician status through mobile resource management tools.
Checking job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations.
Managing job scheduling, arrival times and shift completions.
Assigning or reassigning work to meet evolving customer requirements and commitments.
Ensuring Technicians' routes are operationally efficient and aligned with the company and customer expectations.
Supervising backfill of daily openings in scheduled routes.
Responding to internal and external customers regarding appointment verification, rescheduling and missed appointments.
Preparing and / or updating calendars based on work assignments and reassignments.
Attends job-related training including initial training, refresher training, product, service, customer updates and cross-training.
Reads new or updated reference materials / announcements pertaining to technician schedules, outages, promotions, programming changes, specials, policies and other company business.
Auto-ApplyDispatcher
Dispatcher job in North Canton, OH
Operates communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency via radio or other electronic means. Scheduling of numerous non-emergency transports for ambulance and wheelchair divisions. Obtains appropriate information to facilitate insurance or payment processes. Keyboarding skills to perform computer aided dispatch and map street search and filing. Must be able to multi-task.
EDUCATION, TRAINING AND EXPERIENCE; CERTIFICATION/LICENSURE:
CPR for the professional Rescuer (AHA or equivalent) preferred, but will train if needed. EMT, medical terminology or similar medical background preferred.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Fast paced environment with numerous emergency calls and volume at one time with frequent talking and listening required. There will be constant exposure to electronic equipment.
WORK CONTACT GROUP:
Frequent contact with physicians, EMS/Fire Personnel (paid or volunteer), police agencies, aeromedical personnel, MTS Division staff, patients, and families.
Associate Field Service Dispatcher
Dispatcher job in North Canton, OH
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience.
Monitors technical status to manage arrival times and shift completion.
Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation.
Dispatching of all assigned work within the assigned territory to field service technicians and third parties.
Ensure SLAs and balance workload between applicable resources and considering e.
g.
skills and spare parts availability in a most cost effective and efficient manner.
Takes action to assign or reassign work to meet customer commitments.
Auto-ApplyService Dispatcher/Office Coordinator
Dispatcher job in Akron, OH
Benefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include:
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
Performing related staff-level duties as directed by the Office Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Be a self-starter and ability to work independently and as a team member.
Preferred knowledge of CRM software.
Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
Current (state) driver's license.
Compensation: $20.00 - $24.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyDispatcher
Dispatcher job in Green, OH
We are seeking a highly organized and adaptable Dispatcher to join our team in Green, Ohio. In this pivotal role, you will coordinate service operations, ensure customer satisfaction, and provide critical support to field technicians. This position offers an excellent opportunity for growth in communication and organizational skills while contributing to the success of a dynamic team within the security industry.
Key Responsibilities:
+ Customer Communication: Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction.
+ Routing Optimization: Use automated routing systems during peak service times to optimize delivery efficiency.
+ Support Field Technicians: Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations.
+ Team Collaboration: Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals.
+ Record Management: Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively.
+ Software Adaptation: Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency.
+ Task Prioritization: Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines.
+ Professional Conduct under Pressure: Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively.
Requirements - At least 1 year of experience in a dispatcher or customer service role.
- Proficiency with computer programs, including CRM systems and ticketing software.
- Strong skills in handling inbound calls and assisting customers with their inquiries.
- Experience in dispatching and coordinating field operations.
- Ability to effectively manage multiple tasks and meet deadlines in a fast-paced environment.
- Excellent communication and collaboration skills to work with diverse teams.
- High level of attention to detail and accuracy in maintaining records.
- Adaptability to learn and use new technologies or systems as needed. TalentMatch
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Security Dispatcher
Dispatcher job in Canton, OH
Join Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers and staff safe and secure. As a Dispatcher, you will play an essential role in this mission and be a part of our growing organization. Dispatchers are responsible for protecting patients, visitors, caregivers and hospital property by coordinating and addressing the Security Dispatch Office activities and responsibilities.
A caregiver in this position works varying part-time shifts from 6:00am - 2:30pm, 2:00pm -10:30pm, or 10:00pm - 6:30am.
A caregiver who excels in this role will:
* Receive calls and requests for service and formulate correct responses.
* Regulate radio traffic by dispatching calls and relaying information.
* Answer questions and give directions to visitors, caregivers and patients.
* Monitor hospital activity on closed circuit television to be alerted to any escalating situations or unusual activity that may require Security involvement and responds appropriately.
* Implement procedures for emergency situations such as fire, disaster, infant abduction, tornado, bomb threat, etc. as indicated in the Security Department Facility Orders and the M.C.I. Manual.
* Complete appropriate and accurate documentation for dispatch logs, equipment logs, helipad logs, lost and recovered property, patient valuables, occurrence reports, etc.
* Maintain knowledge of operation of access control systems.
* Maintain knowledge of all alarm systems and appropriate responses.
Minimum qualifications for the ideal future caregiver include:
* High school graduate
* Computer software proficiency
* Typing and data entry skills
* Clear speaking voice over a security radio system
* Ability to dispatch personnel in escalating situations
* Visual acuity to monitor security screens continuously
Preferred qualifications for the ideal future caregiver include:
* Previous security and/or dispatch experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: ********************************************
Personal Protective Equipment:
* Follows standard precautions using personal protective equipment as required
Pay Range
Minimum hourly: $15.25
Maximum hourly: $19.60
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).
Police, Fire, & EMS Dispatcher [Lateral Transfer Only]
Dispatcher job in Macedonia, OH
Job Description
Applications Available: In person at Macedonia City Center - Police Dispatch (24 hours/day, 7 days/week), located at 9691 Valley View Road, Macedonia, Ohio 44056;
Open Period for Accepting Applications: Completed applications (found HERE) accepted via e-mail, U.S. mail, or hand-delivery until position(s) are filled, or the City closes the application period. E-mail applications to ***********************
Duties: Operating radio, answering and transmitting emergency (911) and non-emergency calls for Macedonia and several other communities for police, fire and rescue calls and computer data entry (CAD). Applicants must be willing to work shifts, including weekends and holidays. (Shift differential per hour: 3 p.m. - 11 p.m. = $1.00; 11 p.m. - 7 a.m. = $1.50). Salary Range: Subject to collective bargaining agreement, currently $24.57-$30.57/hour depending on prior comparable police & fire dispatch experience. Other benefits: hospitalization, dental & vision insurance, prescription coverage, paid vacation time, 15 sick days per year, 13 holidays per year, uniform allowance, and multi-jurisdictional bonus. Accrued time may be transferred.
Minimum Qualifications: Applicants must be currently or within the past 12 months employed as a full-time Classified Civil Service Police, Fire & EMS Dispatcher. Applicants must hold current LEADS and EMD certifications. Experience with T.A.C. Cad system preferred but not required. Eligible candidate(s) are required to take psychological, physical and polygraph tests. Other tests drug screening (periodic drug screening during employment required) background check and personal interview with the appointing authority.
Successful applicant required to be a non-smoker and remain a non-smoker for duration of employment. By order of the Macedonia Civil Service Commission / Equal Opportunity Employer
Please read full description attached.
Easy ApplyDispatcher
Dispatcher job in Twinsburg, OH
The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.
Position Overview
Oversee the scheduling and dispatching of trucks to ensure timely and efficient delivery of materials. This role includes identifying optimal routes, coordinating with brokers and project teams, and handling direct sales with external customers. Success in this position depends on strong communication skills and the ability to manage relationships across internal teams, customers, and partners.
Key Responsibilities (Essential Duties and Functions)
The duties and responsibilities include but are not limited to the following:
* Provides a central communication link for the Northeast Division transportation department through accurate and proficient operation of email, phone, cell phone, JWS (aggregate) and EIS Libra (asphalt) dispatch systems.
* Schedules brokered trucks for both internal and external aggregate and asphalt projects for both day and night work. Ensures proper coverage and efficient utilization of available brokered trucks.
* Maintains knowledge market logistics: routes, locations, lanes, backhauls and competitors use of trucks. Key responsibility is to create and manage the most efficient movement of all materials, while focusing on customer service.
* As issues arise, takes appropriate action. Communicates with the appropriate parties, such as internal project managers, forepersons and external customers to solve transportation related problems.
* Maintains broker relationships (and creates new relationships as appropriate) and follows up on all service issues related to trucking and delivery of products. Assists in maintaining broker files to make sure that all trucking companies are compliant.
* Reviews incoming billing and pay inquiries from trucking companies. Forwards audited, corrected, and/or edited trucking bills to the billing department for prompt payment.
* Work with Safety Department to develop and maintain broker safety standards. Communicate standards to broker community and monitor compliance
* Assists sales and estimating departments when bidding jobs by reviewing appropriate haul routes to project locations, estimated volume demand and setting aggregate and asphalt delivery rates accordingly.
* Proficiently uses various pieces of office equipment such as personal computer, adding machine, photocopier, facsimile machine, etc. as required.
* Proficient with Windows, Outlook, Excel, Word, and PowerPoint.
Other Requirements:
* Displays a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
* Must be willing to travel and work away from home when required.
* Must be willing to work nights and weekends when necessary.
* Report to the assigned job site ready to begin work at the designated start time.
* Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.
* Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
* Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
* Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.
* Ensures that the workplace is kept in a neat, clean, tidy and safe condition.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and Experience
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 25 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.
Work Environment
While performing the duties of this job the employee's primary environment will be in an office setting, the employee could work near moving mechanical parts and in outside weather conditions and may be exposed to wet, humid condition airborne particles, extreme heat or cold or could be exposed to vibration if visiting work sites. The noise level in the work environment is usually quiet but may require protective equipment when visiting noisy areas.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
* Highly competitive base pay
* Comprehensive medical, dental and disability benefits programs
* Group retirement savings program
* Health and wellness programs
* An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Date: Dec 1, 2025
Customer Service Dispatcher
Dispatcher job in Strongsville, OH
Intralot, Inc . is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Intralot offers a competitive benefits package that includes:
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
RESPONSIBILITES
Track technician location to determine most efficient trouble and installation assignment
Analyze, evaluate, and report traffic and performance data.
Provide technical support to customers and call center personnel
Dispatch FST based on retailer service requests
Prioritize calls according to urgency and importance
Use phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about requests, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information
REQUIREMENTS
High School diploma required. Associate's degree desired.
1-3 years relevant working experience
Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position
In tralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.
Auto-ApplyPart-Time Safety Services Dispatcher
Dispatcher job in Ashland, OH
The part-time Safety Services Dispatcher position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Student Affairs. Support the mission, goals and objectives of AU and the department. Assist the campus community in a constructive, effective and positive manner. Report safety concerns to the director. Initiate emergency response as necessary. Notify the director of scheduling conflicts. Maintain departmental confidentiality. At the start of each shift: review daily assignment sheet get current information from previous shift staff check for updates (i.e. notes on message board, etc.) review logs since last scheduled shift you worked Provide immediate follow up with all parties for incidents by conducting and documenting interviews. Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.). Assist with parking recordkeeping and ticket processing as directed. Assist with processing room reservations for the student center as directed. Assist with processing AU Mail Center mailings as directed. Maintain a safe, clean and organized work environment. Perform general housekeeping in the office (i.e. vacuuming, dusting, etc.). Perform all computer functions (i.e. card access, emergency notification, etc. as directed. Monitor security cameras. Any other task as directed by supervisor(s).
Physical Demands
Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.) Must be able to work in a noisy office environment and monitor scanners and radio traffic Must be able to assist customers walking up to the service window
Required Qualifications
High School or GED Maintain satisfactory attendance and punctuality Be able to use departmental radios, phones and computers Possess basic computer skills Possess writing skills to document incidents (create reports and log entries) Successfully satisfy all standard prescribed pre-employment screening Must be an effective communicator (i.e proper phone and radio etiquette) Must be able to respond to all types of emergency and routine service calls Must be able to learn basic computer functions and using a computer, document departmental communications Must be able to handle several tasks at once (multitasking) in a positive and effective manner Carry out duties with high levels of professionalism
Preferred Qualifications
College degree
Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN)
Dispatcher job in Youngstown, OH
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
0.01
Work Shift:
All Work Shifts (United States of America)
Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN)
Primary Function/General Purpose of Position
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.
Essential Job Functions
Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation
Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures
Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required.
Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate
Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate
Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.
Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
High school diploma or GED (required)
Work Experience
1-2 years of experience in security and/or telephone operations/dispatch (preferred)
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
X Not applicable to this position
Working Conditions
X Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
X General office environment.
X May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
X May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
X Prolonged periods of working alone.
____ Other:
____ Not applicable to this position
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Skills
Hard/Tech/Clinical Skills
:
Ability to accurately type 35-40 wpm
Strong documentation skills under pressure
Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.
Proficient in using two-way radios and dispatch consoles and enter data as appropriate
Basic Microsoft Office Skills
Soft/Interpersonal Skills:
Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.
Handles sensitive information with integrity and respect for privacy.
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Security - Youngstown Regional Office
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a
ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for
Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN)
Dispatcher job in Youngstown, OH
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
0.01
Work Shift:
All Work Shifts (United States of America)
Protective Services Dispatcher - St. Elizabeth Youngstown Hospital (PRN)
Primary Function/General Purpose of Position
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.
Essential Job Functions
Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situation
Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedures
Monitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required.
Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriate
Process employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriate
Answer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.
Performs a variety of general clerical duties which include filing, indexing and record keeping, lost and found, issuing parking permits
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education
High school diploma or GED (required)
Work Experience
1-2 years of experience in security and/or telephone operations/dispatch (preferred)
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
X Not applicable to this position
Working Conditions
X Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
X General office environment.
X May be exposed to high noise levels and bright lights.
May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
X May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
X Prolonged periods of working alone.
____ Other:
____ Not applicable to this position
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Skills
Hard/Tech/Clinical Skills
:
Ability to accurately type 35-40 wpm
Strong documentation skills under pressure
Ability to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.
Proficient in using two-way radios and dispatch consoles and enter data as appropriate
Basic Microsoft Office Skills
Soft/Interpersonal Skills:
Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.
Handles sensitive information with integrity and respect for privacy.
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Security - Youngstown Regional Office
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a
ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for
Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
Auto-ApplyLead Dispatcher
Dispatcher job in Macedonia, OH
Job Description
Join a leader in the snow and ice management industry as a full-time year-round Lead Dispatcher in Macedonia, OH. You'll use the Electronic Dispatch System (EDS) to dispatch snow fighters and monitor their progress, ensuring that snow removal is completed in a timely and efficient manner. If you thrive in a fast-paced environment and can make decisions quickly, this is the opportunity for you!
Key Responsibilities
Review weather forecasts with snow event captain and relay snow event plans to snow fighters
Assign salt truck drivers to trucks as needed
Dispatch snow plow drivers and monitor progress using Electronic Dispatch System (EDS)
Communicate with customers on status of snow removal
Review daily activities and prepare end of day reports for internal teams
Hire, train, coach, and mentor a team of 10-16 dispatchers
Update EDS in the summer months to reflect changes throughout the sales season
Work closely with Vice President on strategic projects across all departments in the summer months
Must be willing and able to work 16-18 hour shifts during snow events
Required Skills and Qualifications
Dispatching: 1 year (preferred)
Driver's License (required)
Excellent communication skills
Must work well in fast-paced, high-stress conditions
Ability to make decisions quickly
Able and willing to work on-call in winter
Must be located within 20-30 minutes of shop location in Macedonia, OH due to on-call nature of the position
Compensation and Benefits
$18.00 - $24.00 per hour
$5.00 per hour shift differential for snow events
Health, dental, and vision insurance
Health savings account option
Paid sick time and PTO
Paid company shutdown the week of July 4th
Schedule
IN THE WINTER THIS IS AN ON-CALL POSITION (WHEN IT SNOWS WE WORK)
Typical hours 7:00am-4:00pm.
When it snows: ~2:00am - when the snow stops.
Must be willing and able to work 16-18 hour shifts during snow events!
Flexible schedule available in summer / off-season
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