Dispatcher jobs in Hillsborough, CA - 132 jobs

PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill reoccurring full-time vacancies. The List established by this recruitment may be used to fill full-time, part-time, limited term, and temporary vacancies for up to one year. Periodic testing for this position will take place as described below in the supplemental information section. The incumbent in this position will perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE, SKILLS AND ABILITIES / MINIMUM QUALIFICATIONS Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to: Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job performance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: Some experience operating radio, computer or other communication equipment is highly desirable. Training: A High School Diploma or G.E.D. supplemented by general clerical experience. License or Certificate: Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Tools and Equipment Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). SUPPLEMENTAL INFORMATION The Recruitment & Selection Process 1. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted testing deadline in order to move forward in the selection process. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at . City of Vallejo staff are unable to assist with these issues. 2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in the testing process as outlined below: The City of Vallejo Police Department utilizes Criticall to test for the knowledge, skills, and abilities needed to perform the essential duties for the position of Communications Operator. This is an online assessment that consists of seven components that takes approximately 3 hours and 5 minutes to complete. The assessment may NOT be completed by anyone other than the applicant. To validate the integrity of a successful candidate's score, the candidate will be asked to verify that no one completed any portion of the assessment on their behalf during polygraph questioning. Those whom are found to be untruthful in the submission of their assessment will be withdrawn from consideration for the position. Criticall assessments will be proctored online the second and fourth Friday of every month beginning on January 9, 2026 until the position has closed. The application deadline to be included in an assessment group will be the Thursday prior to the date of the assessment as described below: Testing DateApplication DeadlineJanuary 9, 2026January 8, 2026January 23, 2026January 22, 2026February 13, 2026February 12, 2026February 27, 2026February 26, 2026March 13, 2026March 12, 2026March 27, 2026March 26, 2026 **After the testing link has been sent, applicants will have five calendar days to complete the assessment. If the assessment has not been completed within five calendar days, the application will be withdrawn from consideration and the applicant will be required to wait 30 days to reapply. Testing instructions and information will be sent to you through NeoGov notification on the day of your scheduled assessment. To ensure timely delivery of notifications regarding your application status and testing, please make sure that NeoGov and Government Jobs are added to your safe senders list, and not filtered as spam when communications from these entities arrive in your email. 3. Candidates must achieve a minimum T-Score of 52 on the Criticall assessment. Those achieving a T-score of 52 or higher will be invited to participate in oral panel interviews. Please note: Those who do not achieve a minimum passing T-score of 52 will be required to wait 30 days before they are able to re-apply and re-take the Criticall assessment. 4. Oral panel interviews are weighted at 100% of a candidates score. Those who score 70% or higher will be placed on the Register of Eligibles and referred to the department for further consideration. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Chief's Interview Communications Center sit along Completed Personal History Statement (PHS) Live Scan Fingerprinting Polygraph POST Dispatcher Background Investigation Psychological Assessment Medical Assessment REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Yissa Barajas at or by email at prior to your scheduled testing date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Details: Job Title: Operations Dispatch Coordinator Our client is seeking a Dispatcher to support refinery and industrial construction projects in Martinez, CA. This role is responsible for coordinating workforce deployment, tracking crew assignments, and supporting daily field operations to ensure jobs are staffed efficiently and safely. Key Responsibilities: Coordinate daily dispatch of craft labor, supervisors, and support personnel to refinery job sites Communicate schedules, start times, and job locations to field personnel Track workforce availability, callouts, and schedule changes Maintain accurate records of crew assignments, hours, and site access requirements Support onboarding logistics including badging, orientation, and site requirements Communicate with project managers, superintendents, and field leadership regarding manpower needs Assist with timekeeping verification and daily reporting Respond to last-minute staffing changes in a fast-paced environment Ensure compliance with refinery safety and access requirements Qualifications: Previous dispatch or coordination experience, preferably in construction, industrial, or refinery environments Strong communication and organizational skills Ability to manage multiple priorities and changing schedules Proficiency with Microsoft Office and scheduling tools Comfortable working in a high-volume, deadline-driven environment Knowledge of refinery access requirements and craft labor coordination is a plus Work Environment: Office-based role supporting refinery and industrial construction sites Early mornings, extended hours, and flexibility required based on project needs Frequent communication with field crews and site leadership #INDW

The City of San Bruno is currently accepting applications for Public Safety Dispatcher, Per Diem candidates. The San Bruno Police Department is recruiting for Per-Diem Public Safety Dispatchers. The San Bruno Police Department has a long-standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This is a per-diem position. Shifts are offered based on staffing needs, and per-diem employees may choose the open shifts that are available. Available shifts may include day, swing, or graveyard hours, including weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. Examples of Duties Receives and transmits emergency telephone and radio traffic. Maintains and processes a variety of communications reports, records and radio logs. Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records. Maintains a high level of confidentiality. Performs collateral duties including a variety of related clerical tasks: process warrants; assist in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. Maintains various C.A.D and Record Management Files. Performs related duties and responsibilities as assigned. Typical Qualifications The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following: Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers. Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Placing a high priority on the internal and external customer's perspective when making decisions and taking action; implements customer-focused practices. Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior. Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. Minimum Qualifications Must be able to pass an extensive background investigation. Education Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred. Experience Completion of a probationary period in a public safety agency. Certificates and Licenses Must possess and maintain a valid California Driver's License, Class C with a good driving record. Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required. Special Requirements Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds. Supplemental Information Part-time temporary employees serve in an at-will capacity and understand that service with the City may be terminated at any time. This position does not provide any benefits, with the exception of paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment. How to Apply Applications may be submitted online at the City's BambooHR homepage. Applications will be reviewed weekly. This is a continuous recruitment, and applications will be accepted on a continuous basis. This recruitment may close at any time without notice. You are encouraged to apply as soon as possible. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. What happens next? We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing. The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification. Reasonable Accommodations The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ******************. Recruitment Contact Contact phone: ************** Contact email: ******************

Under general supervision, receives incoming telephone calls for 911 police, fire, and medical emergency and non-emergency services, and dispatches public safety personnel units and equipment to respond to calls for service utilizing a two-way radio system, Computer Aided Dispatch system, multiple display terminal and other related equipment; evaluates, prioritizes, documents and directs calls to appropriate resources; maintains two-way communications with police, fire and emergency medical units; exercises considerable judgment in transmitting pertinent information to field units and in dispatching emergency personnel and equipment in accordance with established regulations and procedures; and performs other related duties as required. This is the entry level in the emergency communications dispatcher classification series responsible for learning and applying methods, techniques and practices in police, fire and emergency medical dispatching. Initially, incumbents work in a training capacity to learn all aspects of police, fire and emergency medical dispatching. As experience accrues, the incumbent performs with increasing independence. This class is distinguished from the 8239 Public Safety Communications Supervisor in that the latter exercises full supervisory responsibilities over staff and the work of the unit. Job Description EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list. 1. Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service. 2. Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment. 3. Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information. 4. Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel. 5. Monitors, coordinates and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus. 6. Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action. 7. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins. 8. Maintains record of all calls received and prepares reports of critical incidents. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices and procedures of emergency communications for police, fire and emergency medical dispatching; call evaluation techniques; general geography of city roads, streets, highways, public facilities and buildings; federal and state regulations governing the operation of communications systems for transmitting emergency information and dispatching personnel and equipment; proper office procedures and record-keeping techniques. Ability and Skill to: Operate a public safety computer system and two-way radio; interpret federal communications and departmental regulations, policies and procedures; speak and write in English, spell correctly and communicate in a clear, concise and understandable manner; memorize names and locations; analyze situations accurately, think and act quickly in emergency situations and exercise sound judgment; work under considerable stress caused by a volume of messages or emergency conditions involving the protection of life and property; work under emergency or austere conditions following a disaster; maintain an effective working relationship with supervisors and co-workers; exercise sensitivity with various members of the public; work weekends, nights, holidays, irregular hours and overtime; and ability to operate a computer terminal at 40 words per minute (net). Qualifications MINIMUM QUALIFICATIONS These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). Experience: Two (2) years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people. License and Certification: None Substitution: Completion of thirty (30) semester units or forty-five (45) quarter units of coursework from an accredited college or university may substitute for one (1) year of the required experience as described above. Additional Information SUPPLEMENTAL INFORMATION Working Conditions: Public Safety Communications Dispatchers work in a fast-paced, highly stressful, and confined environment, wear headsets which restrict physical movement in the work area, and sit or stand and view video displays for extended periods of time. Dispatchers work 8-hour or 10-hour shifts, or longer, and may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Must be willing and able to respond, report, and mobilize as necessary. The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response. Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public. Alerts other agencies and coordinates mutual response radio traffic and information distribution. Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance. Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems. Sends, receives and routes a variety of law enforcement reports, warrants and other materials. Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records. May assist in training new dispatchers and participate in various Police Department activities and operations as assigned. Education/Experience Any combination equivalent to education and experience likely to provide the required knowledge and abilities. A typical way to obtain the knowledge and abilities would be: Education: Graduation from high school. Experience: Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic. Experience in public safety, or dealing with stressful, multi-task oriented situations is highly desirable . Other Requirements Passing CritiCall Exam or ECOMM score dated within 1 year of application (lateral transfers from other agencies do not need to submit) (see below). Ability to obtain a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate within one year of employment. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more. Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties. Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment. Knowledge Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software. Ability Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgements in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public. Typing Skill Ability to type from clear printed copy at a speed of 35 net words per minute.

Appointment Type * Probationary 1 Bargaining Unit * Unit 7 - CSUEU - Clerical and Administrative Support Services 1 Job Search Category/Discipline * Safety 1 Time Basis * Full Time 1 Workplace Type (Exclude Inst Fac) * On-site (work in-person at business location) 1 PTOC Police Dispatcher (Police Dispatcher II) - University Police Department Apply now Job no: 545616 Work type: Staff Location: San Francisco Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time, Safety, On-site (work in-person at business location) Working Title Police Dispatcher SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit title ix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling ************** or emailing ***************. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Police Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Schedule to be arranged by supervisor. Anticipated Hiring Range $6,832.00 Per Month; $81,984.00 Annually. Salary is commensurate with experience. Position Summary The Police Dispatcher is a specialized classification within police departments which provides essential dispatch communications and records maintenance. Dispatchers are responsible for maintaining effective and efficient communications between campus law enforcement headquarters, campus police officers in the field, outside emergency and law enforcement agencies, and the public. Incumbents in this position receive, record and dispatch general and emergency information quickly, clearly, and accurately. Incumbents at this level typically have a higher degree of accountability for the dispatch and records functions. Their assignments typically involve providing lead work direction to other dispatchers and/or other public safety support staff and/or performing more complex and diverse functions in support of public safety programs. They often participate in the development of operational procedures and protocols related to dispatch functions. Typical nature of work assignments: Coordination of the dispatch and records functions including providing lead work direction of dispatch and other public safety support staff. Ensures adequate coverage at all times by assessing needs and setting work schedules, acting as shift coordinator, planning and assigning work, monitoring performance and training staff. Performance of more advanced dispatch work including developing and auditing procedures and protocols to enhance the operation of the communications and records center; documenting policies and operational protocols and procedures; ensuring police reports and records systems are maintained according to applicable laws and regulations; compiling operational and training manuals; preparing reports on communication center and related police activities; developing and delivering dispatch and related staff and community training programs; and may serve as Emergency Medical Dispatch Manager. Accountable for own work results and daily dispatch operations. Performs day-to-day work independently under general supervision. Work is supervised in terms of overall accomplishments. Work involves addressing a wide range of problems that requires judgment and some ingenuity to develop thorough and practical solutions. Position Information Dispatch Communications: Answering and screening incoming calls to the police department which involve conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information; operating police department and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies; entering and retrieving data for police reports, activity logs and criminal information; utilizing automated dispatch and law enforcement systems and databases to enter, research and retrieve information; operating the 911 telephone system and serving as the primary answer point; coordinating emergency responses including performing emergency dispatch duties; and referring citizens to appropriate resources such as counseling services, domestic violence support services or victim/witness assistance units. Record-keeping: Utilizing dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports; entering, recording, researching and retrieving information; updating department warrant and due diligence information; filing police reports; preparing arrest folders, maintaining criminal history files and preparing packets for prosecutors; compiling and sending reports to appropriate agencies; ensuring records and files are maintained in accordance with applicable laws and regulations; and providing related clerical and/or administrative support to the department. Public Safety Support: Providing support to other public safety and community service functions including parking and access services; maintaining records; monitoring security and fire alarm systems and coordinating responses; monitoring building access; assisting campus visitors; and vehicle checkout. Other duties as assigned. Minimum Qualifications Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases. Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, polygraph, physical and psychological examinations, and related requirements. Thorough knowledge of record keeping laws and regulations for police departments. Ability to provide lead work direction and train new staff. Ability to handle multiple priorities and manage multiple situations while under duress. Ability to analyze and address operational and procedural problems and recommend solutions. May be required to complete more advanced training. Must possess a valid California Driver's License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours. Police Officers Standards and Training (P.O.S.T.) Dispatcher Course Certificate or be able to attend and successfully complete the P.O.S.T. Dispatcher Course training. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Preferred Qualifications * Ability to remain calm, act quickly and use good judgment in emergencies. * Ability to establish and maintain effective working relationships with co-workers and campus community. * Ability to interact courteously with all contacts. * Core Competencies - embody the following competencies: * Bias toward collaboration and teamwork. * Effective communication skills across a variety of venues. * Customer/Client Focus with an emphasis in problem solving and resolution. * Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence. * Diversity and inclusion. Environmental/Physical/Special The dispatch position is primarily an indoor operation. Incumbent will remain near, or in the dispatch console at all times. Must be willing to work any shift assigned, may work holidays, weekends, and nights. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within t**ee business days from their date of hire. Benefits T**eaded t**ough our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at ****************************************************** and questions may be sent to **www@sfsu.edu. The Human Resources office is open Mondays t**ough Fridays from 8 a.m. to 5 p.m., and can be reached at **************. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Jan 28 2025 Pacific Standard Time Applications close:

Regular Full Time Employment Opportunity A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute. Please note: For this recruitment, online OR in-person typing tests will be accepted. This open/continuous recruitment may close without notice. For more information on how to obtain and submit a typing certificate, please contact the Human Resources front desk at ************** or via email to *****************************. Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required. Distinguishing Characteristics The position of Public Safety Dispatcher is a fully qualified journey-level technical classification. This classification differs from the lower-level classification of Public Safety Dispatcher-In-Training in that the Public Safety Dispatcher-In-Training is the entry level classification whereby incumbents are learning to perform the duties of the classification. It is further distinguished from the higher-level classification of Senior Public Safety Dispatcher in that the Senior Public Safety Dispatcher has supervisory responsibility. (May include, but are not limited to, the following): * Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates computer aided dispatch (CAD) system event; relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls. * Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles and related equipment. * Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer safety; may participate in the reassignment of fire equipment to ensure adequate city-wide fire protection. * Provides operational support for police, fire, and medical operations including warrant checks and confirmations, tow requests, and facilitation of outside agency assistance and mutual aid request. * Provides Emergency Medical dispatch, and Emergency Fire dispatch, including pre-arrival and post-dispatch instructions. * Maintains familiarity with major roads, streets, areas, and industrial and public facilities within the city limits. * Maintains records of all calls received and prepares reports of critical incidents; performs routine clerical work associated with the assignment. * Monitor Text to 9-1-1. * May provide one-on-one dispatcher operational training. WORKING CONDITIONS Work is performed in a structured and often stressful work environment that includes structured breaks and lunch schedules. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading documents and computer screens, and the ability to distinguish and interpret the meaning of colors on video display terminals. The position requires the ability to view multiple video display terminals for extended periods of time in low light. Acute hearing sufficient to distinguish and comprehend simultaneous communications from several sources is required, as is the ability to speak in a clear and distinct manner and carry on multiple conversations while distinguishing background radio communications. The need to lift, drag and push files, paper, books and documents weighing up to 10 pounds is also required. Work is performed in a confined area and incumbents wear a headset, which restricts physical movement about the work area. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Education and Experience: The minimum qualifications for education and experience can be met in the following way: Graduation from high school or tested equivalent; AND Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; OR Successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale. Knowledge of: * Police, fire, medical and/or animal control call processing protocols, dispatching and emergency procedures. * Contemporary dispatching technical tools and equipment, including computer aided dispatching systems. * Primary roads, streets, highways, major buildings and public facilities within the city limits. * Methods and techniques for responding to calls for emergency service. * Office methods, procedures, software and equipment. * Police and fire codes, including California Penal Code, Vehicle Code and Sunnyvale Municipal Code. * Proper record-keeping techniques. * Principles of customer service. Ability to: * Operate a computer-aided dispatch system with sufficient speed and accuracy to document field activity and create calls for dispatch within response criteria guidelines. * Analyze situations quickly and accurately and take effective action to assure officer and citizen safety. * Accurately enter information into the computer aided dispatch system while simultaneously receiving information by phone or radio. * Extract information or data from multiple video terminal displays which dynamically update. * Apply Department of Public Safety telephone answering techniques, policies and procedures. * Memorize street names and locations. * Type at a rate of 35 net words per minute. * Work in a highly structured environment where all communications and work are recorded or documented as public record. * Maintain composure and work effectively under pressure. * Carry on multiple conversations while distinguishing background radio communication. * Operate a computer using word processing and business software and other office equipment. * Understand and follow written and oral instructions. * Communicate effectively, both orally and in writing. * Establish and maintain and promote positive and effective working relationships with employees, other agencies and the public. * Demonstrate initiative and exercise good judgment in the performance of duties. * Work independently and as a team member; recognize and set priorities and meet deadlines. * Observe safety principles and work in a safe manner. Willingness to: Work any shift, on any day, including irregular hours on short notice. Complete Fire and Medical certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment or in accordance with an extended time-line as approved by management. Wear a uniform. License/Certificates: Possession and continued maintenance of a valid class C California driver's license or the ability to provide alternative transportation as approved by the appointing authority and a safe driving record. Possession of a California Peace Officers Standards and Training (POST) Basic Dispatch certificate within one year of appointment. Completion of Emergency Medical and Fire Dispatch certification courses, approved by the International Academy of Emergency Dispatch, within one year of appointment, and subsequent continued maintenance of Emergency Medical and Fire Dispatch certification. DESIRABLE QUALIFICATIONS * Possession of Emergency Fire Dispatch and Emergency Medical Dispatch certification course at hire. * Possession of POST Dispatch certificate. If you are interested in this opportunity, please submit a complete City of Sunnyvale application with responses to the supplemental questions and a current (dated within one year) typing certificate verifying at least 35 net words per minute (online typing tests are accepted) to the Department of Human Resources (postmarks or faxes are not accepted). This open/continuous recruitment may close without notice. Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted on-line through the City's employment page at Sunnyvale.ca.gov, Search: 'CITY JOBS'. Late or incomplete applications will not be accepted. EXAM PROCESS Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the examination process, which may consist of an oral examination. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources). SELECTION PROCESS Candidates who receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. INFORMATION ABOUT PROOF OF EDUCATION Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). ADDITIONAL INFORMATION Positions in this job classification are represented by the Communications Officers Association (COA). The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), religious creed, color, sex (includes gender, gender identity, gender expression, transgender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnicity, national origin, ancestry, citizenship status, military and veteran status, marital status, family relationship, age, medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application

Introduction The City of Richmond is looking for Communications Dispatcher II candidates who are passionate about helping others; great communicators both orally and in writing; capable of establishing and maintaining positive and cooperative working relationships; comfortable and confident in making decisions when faced with limited information; and able to exercise authority and take control in emergency situations. The Communications Dispatcher II receives emergency and non-emergency calls from the public, including cellular telephone users, requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; functions as a lead worker; provides training; and performs other related work as required. Shift work and working on Saturdays, Sundays, and holidays are normal working conditions for this job. A 5% salary differential is paid for the 4:00 p.m. to Midnight shift, and a 7.5% salary differential is paid for the Midnight to 8:00 a.m. shift. Communications Dispatcher II's are required to wear a uniform and receive a $600 annual uniform allowance. Communications Dispatcher II - Annual salary for this position is $114,130.00 at the top of the range. Additionally, City-paid benefits may include medical, dental, vision, paid vacation, holidays, administrative leave days, sick time, CalPERS retirement contribution, life insurance, disability insurance, tuition reimbursement, annual professional development reimbursement, four weeks of paid parental leave, and more! All benefits information can be found here. Position Description and Duties The City of Richmond is the City of Pride and Purpose, and we value those traits in our employees! The following list is intended to be illustrative in nature and does not necessarily represent the entire range of work duties expected of employees within the job classification. * Receives emergency and non-emergency calls, complaints, and inquiries from the public. * Evaluates information to determine jurisdiction, priority, staff availability and equipment needed. * Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area and location of the call. * Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys. * Operates a variety of communication equipment including radio transmitters and receivers, computerized communications terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment. * Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units. * Provides callers with established instructions for emergency medical situations. * Provides training to Communications Dispatcher I's and Call Takers; reviews work for accuracy and compliance with standards. * Handles more complex situations that demand a higher level of knowledge and skills. * In the absence of a Communications Shift Supervisor, may be required to perform some of the duties of a Communications Shift Supervisor; may be required to act (in accordance with the Personnel Rules) as Communications Shift Supervisor. * Prepares records and logs. * Provides information to the public by telephone; advises them on what agency to contact for services not provided by the City. * Contacts other agencies to coordinate public safety and mutual aid operations. Minimum Qualifications General Knowledge of: Main streets, major buildings, and geographical areas of the cities of Richmond, San Pablo (including Contra Costa College), El Cerrito and Kensington. Principles and processes for providing customer service. Knowledge of communication devices and equipment. Ability to: Accurately dispatch public safety equipment in a coordinated manner; verbally communicate, obtain, retain and analyze information from distraught or incoherent callers regarding their needs; interpret written instructions, policies, rules and other materials used in performing dispatching duties; quickly sort and prioritize information regarding multiple incidents; relay messages exactly as received; operate computerized communications terminals; use good judgment as to when to act independently and when to refer situations to a supervisor; speak clearly and concisely in English; react quickly, accurately, and calmly in handling emergency calls for assistance; prepare records and reports and maintain files; work independently; solve problems and explain work instructions to Communications Dispatcher I's and Call Takers; and follow written and oral directions. Experience/Training: Eighteen months (18) of full-time experience performing public safety dispatch duties, the ability to type a minimum of 30 words per minute, and the qualifications listed below. Certification: Successful completion of a POST-certified 120-hour Public Safety Complaint/Dispatchers' Basic course and/or possession of a certificate for the POST Equivalency Examination. Candidates must submit proof along with their application. COVID-19 Vaccination Requirement: The City's policy is that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID-19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources. Additional Requirements: * No felony convictions * No use of the following drugs within the past three (3) years: Cocaine, Hallucinogens, LSD, Heroin, Methamphetamine, MDMA (Ecstasy), Psilocybin (Mushrooms). * Successful candidates must pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a check of drug use history. * Must be able to qualify to use protective respirator equipment based on passing a specialized physical examination by the hire date, and maintain certification. Additional Information Application and Selection To be considered for this position, all applicants must: Submit a completed online City of Richmond Employment Application and answers to supplemental questionnaire by visiting the City of Richmond's employment page at ********************** Please fill out the Employment Application completely (including places of employment with complete addresses; i.e., number and street name, city and state, names of supervisors with telephone numbers, etc.). AND attach the required document(s) based on one of the two options below. You may attach documentation for both options, but you must fulfill the requirements of at least one of the options. Application Appraisal: The examination process for this position will consist of an application appraisal. All completed applications will be evaluated based on job-related qualifications criteria, which could include desirable qualifications and the specific needs of the hiring department. An employment list will be established, and your placement on this list will be determined solely (100%) by the information provided on the employment application and supplemental questionnaire. Having all of the minimum qualifications guarantees neither advancement nor placement on the Employment List. Employment List: A ranking of "A" (Best Qualified), "B" (Well Qualified), or "C" (Qualified) is required to achieve a position on the Employment List. The Employment List is valid for four (4) months unless extended an additional four (4) months, for a total of eight (8) months. About the City of Richmond The City of Richmond lies on the eastern shore of San Francisco Bay, five miles north of Berkeley and seven miles northeast across the Bay from downtown San Francisco. A hub of multimodal transportation, many of our residents and businesses are located in Richmond because of its central location and easy access to the Amtrak/Capitol Corridor, BART, AC Transit, the ferry, and two freeways (I-80 & I-580). Residents, visitors, and employees enjoy Richmond's numerous recreational opportunities, which include 32 miles of shoreline and over 3,000 acres of shoreline parks, more segments of the Bay Trail completed than any other city, several recreational boat harbors and yacht clubs, and thousands of acres of contiguous inland regional parks and open space. The City has substantial economic resources but is still affordable compared to other Bay Area cities. Our community is welcoming, diverse, and actively engaged. Richmond is truly the City of Pride and Purpose! Immigration Reform Control Act In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United State as a condition of employment. Non-Discrimination Policy The City of Richmond is an Equal Employment Opportunity (EEO) employer, and prohibits discrimination against any applicant on the basis of race, religion, citizenship, color, national origin, ancestry, physical or mental disability or medical condition, genetic information, marital status, reproductive health decision-making, sex, gender, gender identity, gender expression, age (40 and over), sexual orientation, or military or veteran status or any other basis protected by law. Disaster Service Workers California Government Code Title I, Sections 3100 - 3109, declare all public employees to be Disaster Service Workers subject to such disaster service activities as may be assigned to them by their superiors or by law. More information can be found here. EOE/ADA/DRUG-FREE WORKPLACE ********************* Analyst: J.Somera Revised: 1/2024 This position is covered by the SEIU Local 1021 General Employees Bargaining Unit. Click to view the General Employees' Benefits Summary Brochure or view the City of Richmond's Compensation Matrix. The summary of benefits provided in these documents does not constitute a contract, express or implied, and any provisions contained in these documents may be modified or revoked without notice. 01 These questions must be completed and submitted along with a City of Richmond Employment Application. Failure to complete these questions will disqualify the candidate from further consideration. The purpose of these questions is to obtain additional information to evaluate your qualifications for Communications Dispatcher II. Do you acknowledge that you have read and understood the above information? * Yes * No 02 Do you have any felony convictions? * Yes * No 03 Have you used any of the following drugs within the past three (3) years: Hallucinogens, Psilocybin (Mushrooms), LSD, MDMA (Ecstasy), Cocaine, Methamphetamine, Heroin? * Yes * No 04 Do you have any misdemeanor convictions? Having a misdemeanor conviction will not automatically disqualify you from continuing in the selection process. Each case will be given individual consideration based on job relatedness. * Yes * No 05 If you have a misdemeanor conviction, please provide the following information: 1) description of conviction(s); 2) Date of convictions; 3) State where conviction(s) occurred; 4) Charge(s); and 5) Penalty/Disposition. If no conviction, write "N/A". 06 Select the response that best describes the number of years/months of experience that you have performing public safety dispatching duties full-time. * 0 to less than 1 year of experience. * 1 year to less than 2 years of experience. * 2 years to less than 3 years of experience. * 3 years or more of experience. 07 In order to meet the minimum qualifications for the Communications Dispatcher II position and continue in the selection process, you must meet at least one of the two passing options below. An "N/A" answer will disqualify you from being considered for this position. Please select from the following: * Option 1 - I have completed a POST certified 120-hour Basic Dispatcher course. * Option 2 - I possess a certificate for the POST Equivalency Examination. * N/A - I do not meet either of the two passing options listed above. I understand I will be disqualified from the rest of the selection process. 08 If you marked, Option 1 on Question 8, did you attach proof that you have completed a POST certified 120-hour Basic Dispatcher course? * Yes * No 09 If you marked Option 2 on Question 8, did you attach a copy of your certificate for the POST Equivalency Examination? * Yes * No 10 I understand that if I am successful in the testing process, I may be selected to continue in the background process; and that in order to be considered for this position, I must pass a thorough background investigation, which will include a criminal history check for job-related convictions, fingerprinting, a polygraph test, a credit check, and a check of drug use history. * Yes * No 11 I certify that all information provided on my application and supplemental questionnaire is true to the best of my knowledge; and I understand that all information is subject to verification; and that false or incomplete information will result in disqualification from the selection process or dismissal (if hired). * Yes * No Required Question Employer City of Richmond (CA) Address 450 Civic Center Plaza, Suite 310 Richmond, California, 94804-1630 Phone ************ Website https://*********************

WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT, INCLUDING THE SUPPLEMENTAL QUESTIONS, IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. ANNOUNCING NEW STEP INCREASE: $96,606 - $127,083* * Top Step Base Compensation including Holiday In-Lieu Pay and Uniform Allowance. The Livermore Police Department is hiring Lateral Public Safety Dispatchers. Public Safety Dispatchers receive 911 system emergency and non-emergency calls and dispatch assignments according to police procedures, and provide support services as needed. If you are currently employed as an emergency dispatcher for a police agency and would like to work for the City of Livermore, now is the time to apply! CLICK HERE to view the job announcement. Scheduled Pay Increases 10/5/26 - 4% 10/4/27 - 3% 10/2/28 - 3% DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of: Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to: Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to: Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines: Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience:Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education:Equivalent to graduation from high school.College course work incommunications, business administration, or a related field are desirable. Training:Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification:Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License:May require the possession of a valid California driver's license and satisfactory driving record as determined by the City. Other Requirements:Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements:Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of "beeps" through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt.

Transdev in San Francisco, CA is hiring a Dispatch Clerk to oversee road service through communication with Operators and provides customer support to the clients. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: $22.25 Position Subject to Collective Bargaining Agreement: * $22.25 - $23.00 (Union Collective Bargaining Agreement Payscale) o Starting pay $22.25 with progression to $23.00 over 1 year. Benefits include: * Vacation: up to 14 days per year * Paid Sick Leave: 48 hrs annually full time employees medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. + Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. + Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. + Manage daily service by reviewing route performance and proactively responding to situations that impact customer service. + Comprehensive understanding of policies and procedures + Meet or exceed established performance requirements. + Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. + Follows rules and regulations of the Company; follows instructions of management and supervisors + Adheres to all regulations related to the Americans with Disabilities Act (ADA) + Maintains confidentiality of passengers' information + Maintains a clean and well-organized work area + Other duties as required. Qualifications: * High School Diploma, GED or equivalent. * Computer literate * Excellent customer service skills. * Ability to operate standard telephone system. * Must be able to work shifts or flexible work schedules as needed. * Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: Must be able to work shifts or flexible work schedules as needed. + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities + Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ******************** Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7113 Pay Group: MUH Cost Center: 415 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.

Bargaining Unit: IAFF Local 1230 Salary: $8,033.38-$10,765.49 monthly $96,400.57-$129,185.97 annually FLSA Overtime: In addition to base pay, Dispatchers receive FLSA overtime pay, which varies between 10%-18%, depending on the FLSA hours for that month. FLSA overtime is the extra dollar amount paid to Dispatchers when their regular work schedule exceeds 40 hours in a workweek. Shift: 24-hour Kelly schedule Location: Pleasant Hill, CA Hybrid/Remote: No * This is a continuous recruitment* Recruitment can close at any time Qualified candidates are encouraged to apply immediately Why join the Contra Costa County Communications Division? Contra Costa County Fire Protection District is a full-service, all-hazards district that operates with a highly trained team of more than 670 firefighters and professional staff, responding from 37 strategically placed fire stations across 582 square miles. Our operational strength includes a diverse fleet of fire engines, ladder trucks, rescues, boats, dozers, and specialized hazardous materials units. We are further supported by elite teams, including FEMA Urban Search & Rescue, Cal OES hazardous materials response, a Type 2IA hand crew, and a paramedic on every response unit. Behind every response is the vital work of our Regional Fire and EMS Communications Center, robust training and wellness programs, and the committed professionals in fleet services, administration, and prevention. Our proactive Fire Prevention Bureau plays a key role in investigations, public education, plan review, and code enforcement-ensuring safety before the emergency ever begins. The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually. The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations. We are looking for someone who is: * Able to multi-task and triage incoming calls and radio communications. * A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations. * Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work. * Adaptable to learning new technology and has excellent computer skills. * Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays. * A team player who understands and embraces TEAMWORK! What you will typically be responsible for: * Receiving routine and emergency calls for Fire and Medical services. * Processing calls using Medical Protocol Dispatch Systems (MPDS). * Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking). * Transmitting messages by operating telecommunications and computer equipment. * Maintaining an accurate record of the location and current status of emergency response field units. * Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy. * Selecting emergency response field units in accordance with established user agency policies and procedures. A few reasons you might love this job: * You'll be a part of an AMAZING team of dispatchers that take pride in their work. * The 24-hour work schedule allows for more time with your family. * We are a team of the "best of the best" dispatchers in Northern California. * You'll have the opportunity to respond to the field as a part of our Incident Dispatch Team. * · New communications center facility-coming soon A few challenges you might face in this job: * Getting acclimated to the 24-hour Kelly schedule. * Adjusting to a new or different way of dispatching fire and medical units. * Learning a new CAD system, EMD protocols, and new geographical area. Competencies Required: * Decision Making: Choosing optimal courses of action in a timely manner * Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business * Professional & Technical Expertise: Applying technical subject matter to the job * Adaptability: Responding positively to change and modifying behavior as the situation requires * Attention to Detail: Focusing on the details of work content, work steps, and final work products * Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity * Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability * Self-Management: Showing personal organization, self-discipline, and dependability * Informing: Proactively obtaining and sharing information * Listening: Fully comprehending spoken communication * Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations * Teamwork: Collaborating with others to achieve shared goals To read the complete job description, please visit the website: ***************************************************************************************************** Specifications This is a continuous recruitment process; eligible candidates may remain on the eligible list for twelve months.License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Certificate: Within three (3) months of employment, must possess and maintain the National Academy of Emergency Medical Dispatch certification through the International Academies of Emergency Dispatch. Experience: Two (2) years of full-time (or the equivalent of full-time) experience operating 9-1-1 telephones, Computer Aided Dispatch (CAD), and radio communications equipment while dispatching public safety emergency services. Performance Requirement: Ability to type at a speed of not less than 40 words per minute at a PC terminal. Other Requirement: Must pass a thorough background investigation and medical screening prior to employment. Desirable: * Certification as an Emergency Medical Dispatcher (EMD) * Application Filing: All applicants must apply on-line at ****************** and submit the information as indicated on the job announcement by the final filing date. Completion of a Supplemental Questionnaire is required. In addition, candidates must attach a typing certificate documenting that they possess the ability to type at a speed of not less than 40 words per minute at a PC terminal. Locations for typing tests can be found here. * Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination. * Training and Experience Evaluation: A Training and Experience Evaluation may be used to rank candidates on the eligible list. This will be included in the supplemental questionnaire as a part of the application. (Weighted 100%) For applications received between 3/7/25 - 4/6/25 Training and Experience Evaluation: 4/14/25 For applications received between 4/7/25 - 5/4/25 Training and Experience Evaluation: 5/12/25 For applications received between 5/5/25 - 6/1/25 Training and Experience Evaluation: 6/9/25 For applications received between 6/2/25 - 6/29/25 Training and Experience Evaluation: 7/7/25 For applications received between 6/30/25- 8/5/25 Training and Experience Evaluation: 8/14/25 For applications received between 8/6/25- 8/31/25 Training and Experience Evaluation: 9/9/25 For applications received between 9/1/25- 9/26/25 Training and Experience Evaluation: 10/6/25 For applications received between 9/27/25- 10/24/25 Training and Experience Evaluation: 11/3/25 For applications received between 10/25/25-11/30/25 Training and Experience Evaluation: 12/8/25 For applications received between 12/1/25-12/31/25 Training and Experience Evaluation: 1/12/2026 The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment-specific questions, please contact Holly Trieu at ****************. For any technical issues, please contact the GovernmentJobs' applicant support team for assistance at **************. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

The Center for Elders' Independence is a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. The Position: Under the supervision of the Dispatch Supervisor, the Transportation Dispatcher is responsible for scheduling and coordinating the dispatch of all CEI transportation services to program participants. Utilizing the routing and scheduling software; manages alert screen logs, reviews past, current, and future trips, on-time performance, vehicle availability, cancels trips as needed, and confirms end of day route duties are complete. DUTIES AND RESPONSIBILITIES: Manage alert screen to log and review trips and drivers performance. Document and report any unusual incidents with drivers and/or participants. Manage vehicle availability and routes accordingly. Make sure all trips are accounted for. No open will-calls, no unassigned trips, no runs with no driver. Manage trip adjustments as needed. Make sure all drivers are accounted for and performing driver end of day duties. Prepare for next hours of business. Review upcoming trips in the schedule. Cancel any trip that is still open that will not be performed. Follow up with participants on cancelations and communicate to appropriate departments as needed. Act as a liaison between the transportation department and center staff for related updates and answers. Communicate any changes or adjustments with contracted transportation services in tandem with dispatch manager Assist with maintaining the transportation hub and or all changes to participant profiles or schedules. Attend routing and scheduling software company offered educational programming to maintain competency with software functionality. Follow all CEI Policies and Procedures. Comply with all agency training requirements including department specific meetings and trainings. Maintain safe working environment by following CEI's safety P&P's. Maintain a courteous, helpful and professional attitude on the job. Display a willingness and ability to be responsive to all customer groups. Perform other duties as assigned in a positive and helpful manner. QUALIFICATIONS: High school diploma or equivalent. 1-2 years' Experience working in a dispatch or related administrative function. Excellent interpersonal skills. Strong computer skills - word processing, spreadsheets and databases. Phone Experience in a call center environment is a plus. Strong organizational skills. Ability to effectively problem-solve complex issues. Strong verbal and written communication skills Ability to work as a team player in a multi-cultural, inter-disciplinary setting. Bilingual a plus but not required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard office setting; exposure to computer screens; may be required to work holidays and weekends. Physical: Essential and marginal functions may require maintaining physical condition necessary for sitting or walking for prolonged periods of time; extensive use of computer keyboard. The above is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management. Signature: ___________________________Date:__________________________ SUPERVISED BY: Dispatch Supervisor POSITION SUPERVISES: None Updated 2.15.24 Center for Elders' Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

Insight Global is looking for a Dispatch Coordinator to join a leading semiconductor company located in Santa Clara, CA Pay Range: $30 * Coordinate daily dispatching by optimizing the allocation of fleet/tests in collaboration with Shift Managers. * Manage resource allocation for all support requests efficiently * Generate detailed and accurate reports summarizing daily dispatch operations highlighting key metrics in regards to fleet performance We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -Previous experience with dispatching

What's the Role and What You'll Do Answer the call. Join the voices behind the badge with Mountain View Police Department. The Mountain View Police Department is looking for dedicated professionals who thrive in a fast-paced environment, value teamwork, and are passionate about helping others in moments that matter the most. As a lateral Public Safety Dispatcher II, you'll be part of a high-performing, tight-knit team that plays a vital role in ensuring the safety and well-being in our community. From the moment a call comes in, your voice and actions help guide our emergency response efforts, offering calm in the chaos and connecting those in need with critical resources. We encourage interested applicants to explore more about our department on our website and review the full job description here. As a lateral Public Safety Dispatcher II, you will join our team to: * Receive and process emergency and non-emergency calls for police, fire, and medical assistance. * Use computer-aided dispatch (CAD) systems to coordinate appropriate emergency response. * Provide accurate, timely information to field personnel under high-pressure situations. * Remain calm and focused while multitasking during rapidly evolving incidents. * Maintain strong situational awareness, excellent communication skills, and a commitment to service. The Essentials Eligible candidates will possess the following at the time of application: * Eighteen (18) months or more of recent experience as a public safety dispatcher with police, and/or fire & emergency medical dispatch skills. * California POST Public Safety Dispatchers' Basic Course certificate (may be substituted with an out-of-state Emergency Call Center certificate or license) * Ability to type 35 (net) words per minute * Valid California Class C driver's license (within 6 months of appointment) Are We a Match? Our dispatchers are trusted professionals and essentials partners in our commitment to public safety. We invest in your success with ongoing training, supportive leadership, and opportunities to grow your career. The ideal candidate: * Is a lateral public safety dispatcher with recent, full-time experience in an emergency communications center. * Demonstrates excellent judgement, quick decision-making skills, and strong verbal communication skills. * Stays calm under pressure and maintains control in emotionally charged situations. * Possesses the ability to work independently while remaining a strong team player. * Is passionate about public service and making a difference in the lives of others. Apply Now Submit your resume, application and California POST Certificate online at GovernmentJobs.com or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, *************. Please provide a valid email address on your application. This recruitment will be open on a continuous basis with a first review date of Friday, August 1, 2025. Qualified applicants are encouraged to apply early. * BONUS OPPORTUNITY The $10,000 new hire bonus is reserved for new hires; current City of Mountain View employees are not eligible. Bonus is paid in two payments; $5,000 in your first paycheck and $5,000 following successful completion of the probationary period. Fine Print. Depending on the number of applications, the above process may be altered. Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE). Candidates on the eligibility list must successfully pass a medical exam, psychological screening and an extensive background investigation conducted under POST guidelines, including a polygraph and a DOJ and FBI fingerprint check, prior to employment. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. Candidates with a disability which may require special assistance in any phase of the application or testing process should advise the Human Resources Department upon submittal of application. The City of Mountain View is an Equal Opportunity Employer (EOE). The Mountain View Police Department is accredited by the Commission on Accreditation for law enforcement agencies. NOTE: The provisions of this bulletin do not constitute an expressed or implied contract, and any provisions contained in this bulletin may be modified or revoked without notice. To learn more, visit our Benefit Comparison Chart and/or the applicable Memorandum of Understanding (MOU) on our website. 01 Do you possess a California POST Certified Public Safety Dispatchers' Basic Course certificate? * Yes * No 02 Do you possess an out-of-state Call Center certificate? * Yes * No 03 Do you possess eighteen (18) months or more of recent experience as a public safety dispatcher? * Yes * No 04 Please select the areas of dispatch that you have experience in. Check all that apply. * Police Dispatch * Fire Dispatch * Emergency Medical Dispatch Services * Joint Powers Authority * 9-1-1, text to 9-1-1, and non emergency call triaging * Other Required Question Employer City of Mountain View (CA) Address 500 Castro Street Mountain View, California, 94041 Website *****************************

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and hereto learn more about San José. The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran statusor any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ************, 711 (TTY), or via email at *************************. About the Department The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, all-risk Fire Department that protects approximately 200 square miles including residential, commercial, high-rise, wildland interface areas, and several high-hazard occupancies. Click here for information on the SJFD Department. Click here for information on Benefits. Click here for information about the Fire Communications Division. Clickherefor the California Equal Pay Act To apply, please complete an application via the City of San José's website at: ************************************** Position Duties Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose's website at ****************************** The annual salary for the Public Safety Radio Dispatcher Trainee classification is $102,260.07 per year. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. Upon successful completion of training, Public Safety Radio Dispatcher Trainees are eligible for promotion to the Public Safety Radio Dispatcher classification. The salary range for the Public Safety Radio Dispatcher classification is currently $109,443.99 - $133,053.03 annually. This includes an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) Public Safety Radio Dispatcher Certification Pay. The SJFD is accepting applications for the position of Public Safety Radio Dispatcher Trainee. This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a Public Safety Radio Dispatcher Trainee, you are provided with formal training, both in the classroom and in the Communications Center, to develop the knowledge, skills, and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and on-the-job training to be appointed to the class of Public Safety Radio Dispatcher and retain their employment. Duties of the Public Safety Radio Dispatcher include answering emergency and non-emergency telephone calls, complying with medical and fire call taking and dispatching policies and protocols, obtaining information from callers, providing emergency instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support, and performing other related work as assigned. The Public Safety Radio Dispatcher Trainee Training Program includes Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocol training. The EMD and EFD certification is a condition of employment. If an employee fails to maintain San José Fire Department protocol compliance standards, the employee is subject to discipline up to and including termination. These positions may require working weekends, holidays and/or assignments including swing, midnight, or other nonstandard shifts. Shifts are currently an 8-hour schedule during training (five days a week). Shift schedules may change based on the needs of the Department, and may include an alternate 9-hour schedule (every other set of days off includes three days off). You must be available to work the shift schedule assigned to you by the Department. There is a shift differential payment of $2.25/hour for swing shift and $2.50/hour for midnight shifts. Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required. Incumbents receive paid training beginning on their first day attending the Public Safety Radio Dispatcher Trainee Academy. Employee benefits are provided in accordance with the applicable union agreement. Laterals are encouraged to apply. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. In addition to the salary, employees in the Public Safety Dispatcher Trainee classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay and a (3.75%) ongoing non-pensionable Public Safety Radio Dispatcher Certification Pay. Salary range(s) for this classification is/are: * $93,870.40 (pensionable) * $98,563.92(non-pensionable 5%) * $102,260.07(non-pensionable 3.75%Public Safety Radio Dispatcher Certification Pay) Minimum Qualifications Education:Successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate Experience:One year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR, three years of experience working in public contact employment (three years = 6240 hours) Certifications:When assigned to the Fire Department, must possess within three (3) months of employment, and maintain the Emergency Medical Dispatch and Emergency Fire Dispatch certification through the International Academies of Emergency Dispatch. Other Qualifications The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. * Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. * Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. * Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner. * Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). * Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. * Customer Service- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. * Social Awareness - Demonstrates the ability to read or sense other people's emotions and how they influence the situation of interest or concern; demonstrates empathy and organizational awareness. In addition, ideal candidates will also possess basic knowledge, skills and abilities to: * Pass an intensive background investigation; * Learn to accurately and quickly enter information in the computer system while receiving information via radio and telephone; * Learn radio codes used in computer-aided dispatch; * Retain composure and work accurately under pressure in emergency situations; * Read, write, spell, and speak in clear and concise English; * Deal tactfully with the public and others; * Follow oral and written instructions; * Learn and interpret maps; * Work in a confined area and wear a radio headset * Type Competency in a City approved language other than English is desirable, but not required for employment. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Applicants deemed most competitive after oral interviews will be required to pass a Fire background investigation, which includes polygraph and psychological screening. Additional phases of the selection process are described below. Tentative Timeline Personal History Questionnaire: February 18, 2026 - February 25, 2026 (on-line) Information Sessions: week of February 18, 2026 (Via Zoom) Exact date to be determined. Computer Practical (CritiCall Exam): February 18, 2026 - February 25, 2026 (online) Oral Board Interview (In Person): March 9, 2026 - March 12, 2026 Selection Interview (2nd Interview - In Person): May 12, 2026 - May 14, 2026 Tour/Sit Along (In Person):March 19, 2026 to March 28, 2026 Backgrounds (In Person): March 16, 2026 to April 27, 2026 Poly/Psych/Medical Exams (In Person):May 18, 2026 to June 5, 2026 Final Job Offer Notifications: June 18, 2026 Academy Start Date: July 6, 2026 * DATES MAY BE SUBJECT TO CHANGE IF NEEDED* PERSONAL HISTORY QUESTIONNAIRE (PHQ): The most qualified applicants for Public Safety Dispatcher Trainee will be invited to complete an online pass/fail PHQ screening. The PHQ screening is designed to identify applicants who meet the Fire Department's hiring standards. The PHQ screening will consist of approximately 180 questions. The questionnaire will ask applicants to self-report behavior that has been determined to relate directly to job suitability. Applicants should be prepared to provide detailed information of their personal history in the following nine categories: education, employment, driving history, military experience, substance use, financial history, legal history, fire, public safety and/or emergency medical experience, and other general information. INFORMATION SESSION: The Information Session provides applicants with more details regarding the day-to-day duties of the position(s) and an overall understanding of the hiring and training process. Candidates will also have an opportunity to ask questions of current dispatch personnel. COMPUTER PRACTICAL EXAM (CritiCall): Candidates will be invited to take a computerized practical exam. During this exam, applicants are tested in several areas including data entry, multi-tasking, call summary, reading comprehension, map reading and more. Only the most qualified applicants will move forward from this examination. COMPUTER PRACTICAL (CritiCall) TEST PREPARATION: Additional information about the computer practical exam (CritiCall), including a test preparation guide can be found at: ******************************************************* The San José Fire Department will notaccept previous test scores; all candidates who pass the PHQ must take and pass the computer practical exam (CritiCall) during this recruitment in order to continue to be considered for the position. ORAL BOARD INTERVIEW:Oral board interviews will be held after candidates pass the practical exam (CritiCall). BACKGROUND: The most qualified candidates who pass the practical exam (CritiCall) and oral board interviews will be considered for advancement to the background. TOUR/SIT ALONG: This is an in-person sit along in the Fire Communications Control Room. Candidates who advance to the background will be notified regarding scheduling of the in-person sit along. If you have questions regarding the duties of this position, please email inquiries to *********************************. The application deadline is Wednesday, January 28, 2026, at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. Please contact Human Resources at **************, or ***************************** if you have any questions. If you have questions about the duties of these positions, the selection or hiring processes, please contact Denisse Madrizat ****************************. Additional Information: Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email ************************* and we will research the status of your application. AI and the Hiring Process We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning, research, and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials, liveassessments, and interviews. However,we value authenticity, accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge, skills, and experiences. While AI can supplement preparation, it cannotreplace the originality and judgment we look for in our employees. This ensuresfairness,transparency, and equityfor all applicants in the hiring process.

Details: Job Title: Operations Dispatch Coordinator Our client is seeking a Dispatcher to support refinery and industrial construction projects in Martinez, CA. This role is responsible for coordinating workforce deployment, tracking crew assignments, and supporting daily field operations to ensure jobs are staffed efficiently and safely. Key Responsibilities: Coordinate daily dispatch of craft labor, supervisors, and support personnel to refinery job sites Communicate schedules, start times, and job locations to field personnel Track workforce availability, callouts, and schedule changes Maintain accurate records of crew assignments, hours, and site access requirements Support onboarding logistics including badging, orientation, and site requirements Communicate with project managers, superintendents, and field leadership regarding manpower needs Assist with timekeeping verification and daily reporting Respond to last-minute staffing changes in a fast-paced environment Ensure compliance with refinery safety and access requirements Qualifications: Previous dispatch or coordination experience, preferably in construction, industrial, or refinery environments Strong communication and organizational skills Ability to manage multiple priorities and changing schedules Proficiency with Microsoft Office and scheduling tools Comfortable working in a high-volume, deadline-driven environment Knowledge of refinery access requirements and craft labor coordination is a plus Work Environment: Office-based role supporting refinery and industrial construction sites Early mornings, extended hours, and flexibility required based on project needs Frequent communication with field crews and site leadership #INDW

Join a department that cares about its Dispatchers and is LOVED by its community Elevate your public safety career as a Lateral Dispatcher Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else. We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. As such, we have created a healthy, happy, fun working environment, focused on enabling each member of our team to use their employment to pursue the best possible versions of themselves. City of San Bruno's Excellent Benefits CalPERS retirement formula Safety: 3% @ 50 for classic members or 2.7% @ 57 for PEPRA members Non-Safety: 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members Annual accruals of vacation days based on years of service, holidays and sick days Opportunity for bilingual incentive pay up to 2.5% Medical, dental and vision benefits provided with employee contribution Life Insurance equal to one year's annual salary provided at no cost Long-term disability insurance provided at no cost Home loan assistance program Section 125 Flexible Benefit Plan Tuition reimbursement The Position The San Bruno Police Department is recruiting for Public Safety Dispatchers (Lateral.) Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to either a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. Examples of Duties Essential Duties Receives and transmits emergency telephone and radio traffic. Maintains and processes a variety of communications reports, records and radio logs. Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records. Maintains a high level of confidentiality. Performs collateral duties including a variety of related clerical tasks: assisting in preparation of work schedules; training and evaluating performance of new employees; conducting training sessions; assisting in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions. Plans, organizes, and directs dispatching and related activities on an assigned shift. This may include preparing schedules and prioritizing work; observing work performed by Dispatcher I employees to ensure compliance with standards; approving time off; conducting employee evaluations; and providing effective recommendations on personnel matters. Prepares and maintains training and procedure manuals. Maintains liaison with other Department Divisions, City Departments, and other law enforcement and emergency response agencies. Maintains various C.A.D and Record Management Files. Performs related duties and responsibilities as assigned. Typical Qualifications The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following: Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers. Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message. Placing a high priority on the internal and external customer's perspective when making decisions and taking action; implements customer-focused practices. Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior. Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks. Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization. Minimum Qualifications Must be able to pass an extensive background investigation. Education Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred. Experience Two (2) years of progressively responsible experience performing duties similar to that of a Public Safety Dispatcher I. Certificates and Licenses Must possess and maintain a valid California Driver's License, Class C with a good driving record. A Peace Officer Standards and Training (POST) Intermediate Dispatch Certificate is required; an Advanced California POST Certificate is preferred. Supplemental Information This is a continuous recruitment, and applications will be accepted on a continuous basis. This recruitment may close at any time without notice. For a full, detailed class specification, click here. How to Apply Applications may be submitted online at the City's BambooHR homepage. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. What happens next? We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable. Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing. The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification. Reasonable Accommodations: The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing ******************. Recruitment Contact Contact phone: ************** Contact email: ******************

The major duties of the Public Safety Dispatcher position include, but are not limited to, the following: Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems. Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations. Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies. Receives and evaluations emergency calls for service. Provides dispatch support to law enforcement activities. Queries & relays wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations. Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state, Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles. Assists law enforcement officers with investigations. Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. Must be able to obtain and maintain a Secret clearance. This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD). To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system. To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems. To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.