Dispatcher jobs in Peabody, MA

Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 18, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

ARS is seeking a Principal Communications Operator/Technician located at Hanscom AFB, in Bedford, MA. Why Work with us? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. Minimum Education/Experience Requirements: Must be a US citizen. Must have a minimum of a top-secret security clearance. Experience with electronic and network principles, information assurance, telephony, copper and fiber-optic transmission principles, cryptographic techniques, network system installation practices, project and circuit diagram interpretation, test equipment, special tools, and management practices. Must have knowledge of electricity and radio theory, including transistors, solid-state components, and digital techniques applying to ground RF communications and related equipment maintenance; and interpretation of management information data, technical orders, blueprints, wiring diagrams, and schematic drawings. Network+ and Security+ certifications are highly desirable. CCNA and CISSP certifications are desirable. Degree (BA/BS) and 10 years of experience in the respective technical/professional discipline being performed... or an AA/AS degree and 15 years of experience in the respective technical/professional discipline being performed. The Day to Day: Advise and support activities for installing, maintaining, repairing, overhauling, deploying, and modifying cyberspace systems and equipment platforms, to include voice, data, video client devices, network infrastructure systems, radio, satellite, intrusion detection, space systems, telemetry, microwave, and cryptographic. Ensure cyber and communication equipment and components meet installation practices, technical orders, and accepted commercial installation specifications. Apply communications security program expertise to include physical, cryptographic, transmission, and emission security. Support communication system implementation and project installation, and ensures architecture, configuration, and integration conformity. Serve as advisor for facility design, platform IT programs installation, minor construction planning, and coordinates with base communications systems as necessary. Determine adequacy and correctness of project packages and amendments for installation and integration of communication systems. Conduct site and equipment surveys and validates equipment systems interface. Other duties as assigned. Required Job Experience: Experience with evaluating operational readiness of communications equipment, network devices, sensors, intrusion detection, and related support equipment, to include: troubleshooting and repairing standard voice, data, and video network infrastructure systems, IP detection systems and cryptographic equipment; maintaining, testing, troubleshooting, and repairing voice and network systems equipment and circuits utilizing tools and test equipment; sustaining, troubleshooting, and repairing standard radio frequency wireless, line-of-sight, beyond line-of-sight, wideband, and ground-based satellite and encryption transmission devices in a fixed and deployed environment; and establishing cyber tactics, techniques, and procedures. Should also have experience coordinating request for service orders, reviewing, recommending, and implementing changes to communications-computer systems installations records (CSIR), technical data, engineering drawings, and equipment wiring diagrams, and updating and verifying entries on cyber system, facility, maintenance, and inspection records. The expected annual salary range: $172k - $187k. Salary is dependent upon the role and associated responsibilities, candidate's experience, and qualifications to include education/training, and key skills. All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements Must have a High School Diploma and/or GED Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary Must have excellent vision and hearing accuracy Must possess excellent typing and related computer skills Ability to prioritize and perform multiple tasks simultaneously Ability to acquire and maintain job-related certifications and training requirements Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) Operating and maintaining proficient use of all communications equipment Handling stressful situations and working well under pressure for an extended period of time Greeting the public Salary & Compensation Salary Range: $26.35 - $30.27 / hour Holiday pay Sick and personal time Up to 240 hours of vacation time Ability to earn comp time Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits Full benefits package including available health and dental insurance Available FSA SMART Plan - Deferred Compensation VOYA - 457 Plan Available Life Insurance Employee Discounts Wellness Programs Hiring Process Interview with hiring committee Conditional Offer of Employment Pass a pre-employment medical screening Pass a pre-employment psychological evaluation Pass a pre-employment background investigation Anticipated start date: 1/1/2026

**When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.** The Public Safety Management Program is followed to ensure a safe and secure environment and customer service for patients, staff, and visitors, and to provide for the development of employee participation in a comprehensive, proactive loss prevention program. The MAH Public Safety Dispatcher operates a 24/7 dispatch center by monitoring security systems and supplementing the efforts of MAH Public Safety Officers. May be called upon to provide assistance in many different circumstances and situations. The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. **Job Description:** **Primary Responsibilities** + Responsible for maintaining a constant presence within the Protection Services console. + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift + Maintains a Daily Operations Journal, Documents all Protection Services activity + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible. + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms. + Dispatch Security/Parking staff for assistance at all entrance/exit gates. + Monitors all hospital cameras and report any suspicious activity to Protection Services staff. + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department. + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone. + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system. **Required Qualifications** + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. + One year of related work experience. + Valid Massachusetts driver's license preferred. + Good decision-making ability in stressful/emergencies. + Ability to pass and maintain certification in CPI (Non-violent crisis intervention). **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day. Position Summary: The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation. Key Responsibilities: * Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met * Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs * Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays * Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times * Documentation: Maintain accurate records of work assignments, job status, and completion times * Customer Focus: Support the service team in delivering timely and high-quality service to customers Qualifications: * Strong organizational and time-management skills * Ability to balance multiple tasks and priorities in a fast-paced environment * Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus * Excellent communication and problem-solving skills * Proficiency with scheduling tools and basic computer applications * High attention to detail and methodical approach to planning * Previous automotive service experience is a plus but not required Ideal Candidate Profile: * Highly organized and proactive. * Comfortable working in a dynamic environment with frequent changes * Brings transferable skills from industries such as manufacturing, logistics, or operations * Strong interpersonal skills to coordinate between multiple departments The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166. Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit ******************* Apply today or refer a qualified friend. * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify. <

Ira Subaru is part of fast-growing Group 1 Automotive , a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day. Position Summary: The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation. Key Responsibilities: Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times Documentation: Maintain accurate records of work assignments, job status, and completion times Customer Focus: Support the service team in delivering timely and high-quality service to customers Qualifications: Strong organizational and time-management skills Ability to balance multiple tasks and priorities in a fast-paced environment Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus Excellent communication and problem-solving skills Proficiency with scheduling tools and basic computer applications High attention to detail and methodical approach to planning Previous automotive service experience is a plus but not required Ideal Candidate Profile: Highly organized and proactive. Comfortable working in a dynamic environment with frequent changes Brings transferable skills from industries such as manufacturing, logistics, or operations Strong interpersonal skills to coordinate between multiple departments The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166. Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit ******************* Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify. Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.

Job Description Job Title: DispatcherDepartment: TransportationReports To: Transportation ManagerJob Summary: The Dispatcher will aid the Transportation department to support the transportation staff and fleet, ensuring day-to-day departmental transfers, customer pickup and deliveries, and all regulatory activities related to the transportation department. Must have knowledge of MADOT and FMCSA regulations.Duties and Responsibilities: Supports the Transportation department in managing the day-to-day activities of the transportation contract NSSL and drivers in scheduling, routing, safety, compliance, and other transportation related functions. Works directly with NSSL and authorized personnel to monitor, enter and complete movement of transfer trailers. Works directly with over the road drivers to ensure routing assignments are completed. Communicate with other departments (i.e. Sales, shipping), brokers, 3PL, and customer warehousing, NSSL yard management company, to ensure that transportation operations are running effectively and to resolve or escalate any issues. Communicate with OTR drivers routing assignments and assign backhaul appointments as needed. Drives utilization and is responsible for monitoring deliveries and maintaining accurate logs of all transportation and goods using an ERP system (i.e. monitors temperature, condition and on time deliveries etc.). Updates ERP data assignments and comments with date time completed and interruptions in service. Monitors compliance with electronic logging devices. Assist with training and promotion of safety initiatives. Helps to lead and implement improvement ideas and necessary changes. Maintains an inspection ready environment, files inspection forms for audits and regulators (MADOT, FMCSA, OSHA etc.). Will assist with inspections and resolution of issues and problems including but not limited to personnel, equipment (i.e. tires, fuel, temperatures, seals etc.). Ability to solve problems, eliminate root causes to prevent recurrence; Focuses on continuous improvement. Works with Transportation department to ensure proper equipment (i.e. number and type). Reports on any out-of-service issues or driver complaints. Guarantees documentation of shipping protocols meets all regulatory requirements as required under current Good Manufacturing Practices (cGMP). Communicates necessary maintenance and repairs to both internal and external resources. Will assist with investigations of transportation accidents; May recommend corrective action in collaboration with other management and the HR team. Participates in regular meetings with managers reviewing performance progress and goals. Promotes a respectful culture of inclusivity and (food and human) safety. Performs other duties as assigned. Supervisory Responsibilities:This role has no supervisory responsibility.Qualifications: Ability to lead with a high degree of integrity. Strong attention to detail and organization skills. Ability to efficiently prioritize tasks and manage time effectively. Strong written and verbal skills. Ability to read and write in the English language proficiently. Effective communication skills. Ability to work in a team environment. Ability to effectively use ERP systems, Microsoft Office, ELD (Geotab), and various other applications. Ability to perform basic math skills. Ability to communicate via two-way radio. Education and/or Experience: High School Diploma or General Education Degree (G.E.D) required. Preferred 2-3 years prior experience in working in dispatch office and interacting with CDL drivers. Previous experience in warehouse shipping and receiving preferred, but not necessary. CDL A license preferred, but not necessary. Bilingual preferred, but not necessary. Required knowledge of MA DOT, FMCSA, Hours of Service requirements, cGMP's, OSHA and other regulatory requirements. Work Environment:This position requires a combination of sedentary work on a computer and frequent walking, stooping, bending while out in the field. The production facility and associated warehousing are refrigerated facilities. At times, the position may traverse or work within these facilities. Must be able to lift 50 lbs. on an occasional basis.

The Transportation Dispatcher is responsible for ensuring the efficient and timely start-up of all morning bus routes for the Weston Public Schools. This role serves as the primary communication hub for the Transportation Department during critical morning operations, providing essential technical support and administrative assistance. This is a temporary, part-time role, Monday-Friday, 5:00 am - 9:00 am, reporting to the Transportation Coordinator. We are looking for a diverse pool of applicants who are inspired by our mission to educate, equip, and inspire all students to achieve their full potential and enrich their community. About the Weston Public Schools The Weston Public Schools enrolls approximately 2,000 students in pre-kindergarten through grade 12. The school district includes a high school for grades 9-12, a middle school for grades 6-8, an upper elementary school for grades 4-5, and two lower elementary schools for pre-kindergarten through grade 3. Since 1967, Weston has participated in METCO (Metropolitan Council for Educational Opportunity) - a voluntary school integration program that places Boston residents in suburban schools. The Weston METCO program enrolls approximately 160 students (K-12). Key Responsibilities * Serve as the main point of contact for the Transportation Department from 5:00 a.m. to 9:00 a.m. * Efficiently answer incoming phone calls from drivers, staff, schools, and parents, prioritizing urgent matters. * Monitor and respond promptly to radio pages, relaying information accurately and professionally to drivers on route. * Prepare and print daily route sheets, driver manifests, and necessary operational reports prior to route departure. * Assist the Transportation Coordinator and Assistant Transportation Coordinator with morning startup procedures for the bus fleet. * Support physical preparation of vehicles, which may include performing basic pre-trip checks, light cleaning (e.g., clearing debris, wiping down surfaces), and ensuring all necessary supplies are onboard. * Report any immediate mechanical or maintenance issues identified during the morning startup to the appropriate staff for quick resolution. * Perform necessary technical adjustments within the routing software and the District's Stop Finder application and system. * Verify the accuracy of digital route data and driver assignments to ensure smooth daily deployment. * Complete basic data entry and maintain accurate electronic logs related to daily route completion and driver attendance. * Assist with other relevant administrative and operational duties as assigned by the Transportation Coordinator and Assistant Transportation Coordinator to maintain continuity of service. Requirements * High school diploma or equivalent * Proven computer literacy with the ability to perform basic technology tasks, including data entry, file management, and using email and web-based applications. * Demonstrated experience in a commercial transportation environment, specifically in dispatch, delivery vehicle management, or related fleet service/maintenance operations. * Strong verbal communication and interpersonal skills, with the ability to handle high-stress situations professionally and calmly over the phone and two-way radio. * Ability to work independently and exercise sound judgment in resolving immediate operational problems in a fast-paced environment. * Previous experience in transportation and dispatch within a K-12 public education setting. * Familiarity with school bus routing software is a plus. Compensation $28.00 per hour Hiring Timeline The review of applications will begin immediately. Please note that we will carefully review every application, but only candidates invited to advance in the hiring process will be contacted.

About the Opportunity $33.42/hour - $36.83/hour here. ------------------- About the opportunity The Northeastern University Police Department engages the community through a comprehensive program of police, emergency management, international security, crime prevention, emergency medical, and related public safety services to promote the conditions by which Northeastern University operates as intended throughout the world. The Department operates under the tenants of Procedural Justice and believes in continuous active engagement with members of our community, to prevent crime and increase the quality of life for those we serve. Click here to see what it means to be a member of the NUPD family. Click here to see an overview of the University's comprehensive benefits package including educational incentives, comprehensive medical coverage, retirement plans, and fitness/wellness programs. Responsibilities Receive emergency and non-emergency telephone calls Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure Enter, update, and retrieve information from a variety of computer systems Disseminate mass emergency notification alerts when necessary Monitor radio traffic, security alarms, fire alarms, and video security cameras Provide referral services and victim resources Undergo initial training and maintain knowledge through continuing education Other duties as assigned Qualifications Mandatory Job Requirements High School Diploma or GED equivalent One or more years of relevant experience A valid U.S. Driver's License CJIS certification within six months of hire APCO certification within six months of hire Candidates must pass a criminal background check Candidates will be subject to a drug test and psychological exam Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification Required Skills Ability to multi-task, prioritize, and quickly synthesize information Ability to remain calm, stay focused, and utilize sound judgement in rapidly evolving, stressful emergency situations Excellent verbal and written communication skills Strong computer skills, typing skills, and ability to learn new software Excellent interpersonal skills and ability to work effectively with a wide variety of people Has a professional phone manner and a service mentality Is team and goal oriented Ability to exercise discretion in handling confidential information Work Environment & Physical Demands This position is an essential personnel position which requires working in a variety of situations including during holidays, weekends, day/evening/night shifts, overtime, and in a state of emergency Requires frequent phone-interactions with people, dealing with regular interruptions, periods of concentrated attention, handling multiple concurrent tasks, frequent deadlines, and the criticality of task success Required to wear department issued uniform while on duty Ability to sit or stand for extended periods of time Preferred Qualifications Former dispatch or law enforcement experience strongly preferred Call-taking experience preferred Experience in a higher education setting preferred Additional Information Selection Process: The selection process includes a computer-based exam as well as an interview process, full background check, and psychological exam. Once initiated, the selection process is expected to take approximately 3 months. If at any point during the selection process a candidate is notified that they are not moving forward, the candidate is encouraged to reapply for a future position. The position will remain open until filled. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Position Type Safety and Security Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Base Pay Rate: $32.76

BENEFITS: Benefits are available day one, no waiting period. Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system. Health insurance Dental insurance Vision insurance Life insurance Employee assistance program Paid time off 401(k) matching GENERAL FUNCTION/DUTIES: Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority. Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units. Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship. Most dispatchers must be prepared for field service on a moment's notice when on duty. Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition. Maintain awareness of all field units' status and location and assist in coordinating the activities of all field units. Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems. Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information. Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods. Update and maintain emergency contacts lists, emergency response information and general business administration contact lists. Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work. Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate. Take messages and make calls for on duty personnel as requested. Search master recordings for needed information. Manually activate interior and exterior doors from the dispatch office. Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use. Test and inspect equipment as required. Provide general instruction to new employees and assume the responsibilities of a Supervisor if one is not available or not on duty. Participate in formal classroom and informal field training sessions, workshops, drills and exercises to learn and practice new techniques. Attend mandatory continuing education classes. Perform other duties not specifically presented in this description as required. REQUIREMENTS/QUALIFICATIONS: Preference for candidates with EMS dispatch experience. Must possess the ability to engage in multiple activities simultaneously. Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public. Must have a working knowledge of the street system in Cambridge and the surrounding area. Must also have knowledge of how to use the street guides used by Pro EMS. Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances. Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone. Must comply with all company mandated safety programs and OSHA mandates such as tuberculosis screening, HAZCOM and bloodborne/airborne pathogen training. Must be able to sit for extended periods of time. WORKING CONDITIONS: This Position will be performing tasks in the customary office environment. The person should have the ability to work in a stressful environment while performing multiple tasks simultaneously, with the possibility of long hours and irregular times/days. All applicants must successfully pass a pre-employment physical agility test, drug screen and background check once a conditional offer of employment has been made. Pro EMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ancestry, national origin, age, disability, handicap, pregnancy, genetics, veteran status or other protected status. DISCLAIMER: The information provided in this description is designed to indicate the general nature and level of work performed within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. Management has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.

Are you looking to start a new career in public safety? Are you good at exercising independent judgment to make critical decisions? Do you thrive in a fast-paced environment? Then come join the University of New Hampshire Police Department as a Public Safety Dispatcher! No prior first responder or law enforcement experience is required - all training will be provided on the job! We are offering a competitive salary ( STARTING HOURLY RATE : $22 per hour) which is complemented by a comprehensive benefits package including medical, dental, 403(b) retirement with employer match, tuition, and paid time off. This is an excellent opportunity to act as a lifeline to sworn and non-sworn personnel including police, fire, emergency medical responders, and emergency management personnel. The individual selected for this role will use independent judgment to make immediate critical decisions that impact the life, health, and/or safety of faculty, staff, students, and members of the public. Please note the hiring and background check process for this role will include the following: Dispatcher Written Examination; In-person Interview; In-depth Public Safety Background Investigation; Psychological/Polygraph Examinations; and Medical Examination. Other Minimum Qualifications High school graduation or equivalent. Knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology. Knowledge of map, chart, diagram, blueprint reading. Involves organizing, and operating multiple pieces of advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously. Demonstrated ability to react responsively in emergency situations. Excellent oral and written communication skills. No criminal record other than minor motor vehicle violations. No credibility issues that would impact testimony in court, civil or administrative hearings Must possess a valid driver's license. Must successfully complete a written examination, interview(s), background investigation, psychological/polygraph examinations and medical exam. Hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of this job. Must be able to wear and use appropriate personal protective equipment, as necessary. Additional Preferred Qualifications Associates Degree from an accredited college/university. Completion of the New Hampshire State Police SPOTS operator certification, APCO certified Telecommunicators. Two years of full-time emergency dispatching with a Federal/State/County/ Municipal or Campus Law Enforcement Agency. Working knowledge of the CSI Infoshare public safety software package Demonstrated knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency rules and regulations, practices and standards. Additional Job Information UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID -19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!! Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as 5$ for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and 10 paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT! Ideal Candidate will have: A focus on Safety! Have strong communication and interpersonal skills Planning and scheduling skills The ability to work in a team environment within and between departments Analytical skills Technology/computer skills The ability to hold others accountable A commitment to exceptional customer relations Dependability Accuracy, organization, and attention to detail The ability to work in a dynamic environment without distraction Flexibility to work seasonal overtime

←Back to all jobs at Brockton Home Health Care Agency LLC Dispatcher for Non-Emergency Medical Transportation (NEMT) Brockton Home Health Transportation is a Non-emergency transportation primarily refers to Non-Emergency Medical Transportation (NEMT), a service that helps individuals get to and from medical appointments when they are not in an emergency but need assistance with mobility or lack a reliable way to travel. We are looking for an experienced and multi tasks dispatcher who can grow with the company. Brockton Home Health Transportation bridge the gap for those who face barriers to accessing healthcare, such as individuals with chronic illnesses, disabilities, or those recovering from surgery. These services range from standard car rides to more specialized transport options. Ambulatory Services: For passengers who can walk but may require some assistance. Wheelchair Services: Vehicles equipped with ramps or lifts for individuals in wheelchairs. Stretcher Services: For patients who need to lie down during transit. Qualifications Your ability to listen, speak plainly and communicate effectively will be necessary You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently You must be organized, detail-oriented, and able to work well under pressure Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation Responsibilities: Schedule: From 7 am EST (8 hour shift), Monday to Friday with weekend availability You will schedule vehicles to pick up and drop off clients to their medical appointments You will inform drivers of their assignments for the day and/or week You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur You will be listening and speaking to people by dispatching software and phone You will need to resolve any issues or complaints You will need to be able to prioritize the most important situations and think quickly on your feet You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather You will responsible for completing all required paperwork on time You will provide reports and analysis of transportation services to management and other stakeholders You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards Please visit our careers page to see more job opportunities.

Job DescriptionDescription: Tulley Automotive Group, Inc. is committed to attracting and retaining a talented and diverse workforce that supports our culture of customer service and automotive excellence. Tulley is a family-owned business and has been a trusted name in the local business community since 1957. We provide our team members with a variety of career opportunities that promote personal growth & learning, work-life balance, and equality. Job Summary: The Service Dispatcher is responsible to ensure work is done in a timely manner and that work is assigned to the proper technicians. Must be organized and a clear communicator. This person will manage the shop flow with the goal of increasing production hours and shop efficiency. Essential Duties and Responsibilities: Dispatch work to service technicians in a way that optimizes productivity of the service department; Monitors for productivity issues throughout the day/week and adjusts assignments as necessary; Communicates job status with the Advisors, Shop Foreman and Service Manager; Monitors status of part arrivals, orders, and back orders; Monitors appointment schedule in reference to work flow of shop; Performs other related duties consistent with the role and function of the specification as assigned. This does not preclude management from assigning additional, though unrelated, duties. Requirements: Excellent verbal and written communication skills; Excellent time management skills; Excellent organization skills and attention to detail; Experience in Automotive Service a plus. Tulley Advantage: Competitive Compensation; Paid Time Off: Vacation Time | Personal Time | Holiday Time 401(k) plan with dealer contribution; Employee Assistance Program (EAP); Insurance: Medical, Dental, Vision, Accident Disability Coverage: Short Term & Long Term Voluntary Life and AD&D Coverage; Employer Paid Life Insurance Policy. Equal Opportunity Statement: Tulley Automotive Group is an equal opportunity employer! We are committed to creating an environment that celebrates all of our individualistic differences and provide an equal employment opportunity to all applicants and employees within our organization.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. Additional Information #LI-AC1

Job DescriptionWe are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment. Key Responsibilities: Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality. Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times. Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations. Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs. Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability. Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards. * Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions. Data Entry & Reporting: Use DMS and Ford-specific software systems (e. g. , CDK, Ford OASIS) to manage dispatch logs and service status reports. Qualifications: Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred). Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows. Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus. Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment. Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management. Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays. Physical Requirements: Ability to work in a fast-paced environment within the service department and shop area. May be required to stand, walk, and communicate with technicians and advisors for extended periods. Benefits: Competitive pay based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Ongoing training and career development opportunities

Bill Dube was founded in December 1975. Our founder, Bill Dube, envisioned the dynamic growth and progress experienced by our community. In 1992, his daughter Debbie Dube Reed, became President of the company. Bill's ethical business practices and sense of community leadership are carried on by Debbie , and work hand-in-hand in building the success and progress which we are experiencing now. What We're Looking For We are looking for dedicated Automotive Service Dispatcher to help grow our booming Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Candidates should have past experience in Service Department's, Independent, or Dealership setting. What We Offer Highly productive shop Heated shop Shop equipped with the newest technology and equipment Clean and professional work environment 401K with match Full medical and dental insurance Employee purchase plans Life insurance Paid vacation and holidays Responsibilities Greets customers promptly Obtains customer and vehicle information Clearly reports all vehicle symptoms as described by the customer Determines and recommends needed maintenance base on age, mileage, and vehicle history Prepares complete and accurate estimate of cost for labor and parts Establishes follow-up time Monitors the progress of each vehicle throughout the day, updating customers frequently Verifies that final invoice reconciles with work performed on the repair order Explains all completed work and charges to customers Assists in Maintaining clean work environment for our clientele Qualifications Minimum 1 year experience in a Service Department, Independent, or Dealership setting Ability to work hard with limited supervision Must be able to manage in a fast-paced work environment Knowledge of automobiles Positive attitude High volume mentality Must be wiling to work on Saturday Set five day work schedule with one day off during week as well as Sunday Must be able to pass pre-employment screens (Background & Drugs) Bill Dube Ford Toyota is an equal opportunity employer and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

**Primary Responsibilities** + Responsible for maintaining a constant presence within the Protection Services console. + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift + Maintains a Daily Operations Journal, Documents all Protection Services activity + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible. + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms. + Dispatch Security/Parking staff for assistance at all entrance/exit gates. + Monitors all hospital cameras and report any suspicious activity to Protection Services staff. + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department. + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone. + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system. **Required Qualifications** + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. + One year of related work experience. + Valid Massachusetts driver's license preferred. + Good decision-making ability in stressful/emergencies. + Ability to pass and maintain certification in CPI (Non-violent crisis intervention). **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

Job Title: DispatcherDepartment: TransportationReports To: Transportation Manager Job Summary: The Dispatcher will aid the Transportation department to support the transportation staff and fleet, ensuring day-to-day departmental transfers, customer pickup and deliveries, and all regulatory activities related to the transportation department. Must have knowledge of MADOT and FMCSA regulations. Duties and Responsibilities: Supports the Transportation department in managing the day-to-day activities of the transportation contract NSSL and drivers in scheduling, routing, safety, compliance, and other transportation related functions. Works directly with NSSL and authorized personnel to monitor, enter and complete movement of transfer trailers. Works directly with over the road drivers to ensure routing assignments are completed. Communicate with other departments (i.e. Sales, shipping), brokers, 3PL, and customer warehousing, NSSL yard management company, to ensure that transportation operations are running effectively and to resolve or escalate any issues. Communicate with OTR drivers routing assignments and assign backhaul appointments as needed. Drives utilization and is responsible for monitoring deliveries and maintaining accurate logs of all transportation and goods using an ERP system (i.e. monitors temperature, condition and on time deliveries etc.). Updates ERP data assignments and comments with date time completed and interruptions in service. Monitors compliance with electronic logging devices. Assist with training and promotion of safety initiatives. Helps to lead and implement improvement ideas and necessary changes. Maintains an inspection ready environment, files inspection forms for audits and regulators (MADOT, FMCSA, OSHA etc.). Will assist with inspections and resolution of issues and problems including but not limited to personnel, equipment (i.e. tires, fuel, temperatures, seals etc.). Ability to solve problems, eliminate root causes to prevent recurrence; Focuses on continuous improvement. Works with Transportation department to ensure proper equipment (i.e. number and type). Reports on any out-of-service issues or driver complaints. Guarantees documentation of shipping protocols meets all regulatory requirements as required under current Good Manufacturing Practices (cGMP). Communicates necessary maintenance and repairs to both internal and external resources. Will assist with investigations of transportation accidents; May recommend corrective action in collaboration with other management and the HR team. Participates in regular meetings with managers reviewing performance progress and goals. Promotes a respectful culture of inclusivity and (food and human) safety. Performs other duties as assigned. Supervisory Responsibilities:This role has no supervisory responsibility. Qualifications: Ability to lead with a high degree of integrity. Strong attention to detail and organization skills. Ability to efficiently prioritize tasks and manage time effectively. Strong written and verbal skills. Ability to read and write in the English language proficiently. Effective communication skills. Ability to work in a team environment. Ability to effectively use ERP systems, Microsoft Office, ELD (Geotab), and various other applications. Ability to perform basic math skills. Ability to communicate via two-way radio. Education and/or Experience: High School Diploma or General Education Degree (G.E.D) required. Preferred 2-3 years prior experience in working in dispatch office and interacting with CDL drivers. Previous experience in warehouse shipping and receiving preferred, but not necessary. CDL A license preferred, but not necessary. Bilingual preferred, but not necessary. Required knowledge of MA DOT, FMCSA, Hours of Service requirements, cGMP's, OSHA and other regulatory requirements. Work Environment:This position requires a combination of sedentary work on a computer and frequent walking, stooping, bending while out in the field. The production facility and associated warehousing are refrigerated facilities. At times, the position may traverse or work within these facilities. Must be able to lift 50 lbs. on an occasional basis.