Dispatcher jobs in Plainfield, IN - 31 jobs

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Contractor

PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Dispatch Supervisor at our Indianapolis, IN Terminal. Schedule Flexible working hours are required 7 AM- 10 PM Range 10+ hours per day PITT OHIO has received countless safety, service, and carrier of the year awards and our highly acclaimed Safety Department is a leader in the transportation industry. Dedication to quality and excellence is our goal at PITT OHIO. We offer competitive wages, medical and prescription insurance with no weekly premiums, vision, dental, 401K, profit sharing, vacation paid at 45 hours per week, pleasant work environment, and much more! Responsibilities Delegating pickup and delivery times to drivers to fully utilize the company's time Know customer needs, freight type, and space availability Ability to adjust freight schedules adequately according to change Ability to continuously administer freight problems, driver locations and driver communication on a daily basis Assist drivers on any issues, or direct them to proper management about the issue Determine driver locations according to key times Administer weekly/daily meetings with drivers on company/customer issues. Review head loads, volumes, overall tonnages, and ETA's on returning drivers with outbound planner. Immediately notify outbound planner of any sudden changes. Communicate to the Sales Department and Terminal Manager of any customer and/or operational issues Ability to react to change productively and handle other essential tasks as assigned Qualifications Fluent command in the English language to communicate effectively with internal and external customers. Previous experience in LTL trucking industry is required. Strong communication skills. Motivated, problem solving and analytical thinking required. Must be able to handle customer demands in positive and professional manner at all times. Ability to plan and adjust continuously to customer needs, time constraints and equipment problems. Setting affirmative expectations through positive motivation and instructive discipline is critical PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2

Job Description We are seeking a detail-oriented and proactive Customer Service Dispatcher to join our growing team. When transportation operations don't stop, neither do we! The CSR/Dispatcher plays a vital frontline role in keeping drivers moving, customers informed, and operations running smoothly through real-time coordination, problem-solving, and onsite support. This position acts as a primary point of contact during assigned shifts, including weekends, ensuring timely communication, issue resolution, and continuity of service. The position is essential to maintaining service reliability, operational efficiency, and customer satisfaction. Essential Duties and Responsibilities: Duties include, but are not limited to: Customer Service & Issue Resolution: Respond to customer inquiries related to deliveries, schedules, or service issues during operations. Answers questions regarding accounts and services. Communicate real-time updates to customers based on firsthand onsite visibility of orders, drivers, and warehouse activity. Resolve service issues proactively by coordinating between drivers, warehouse personnel, and customers. Tracks repeated customer service issues and notifies various teams who can resolve these issues and improve the quality of services and the customer experience. Surveys customers to ensure their issues have been resolved in a satisfactory manner. Delivers the customer experience strategy across a range of touch points, channels, services, and solutions. Onsite Dispatch & Driver Support: Must be onsite during scheduled shifts to support operations and real-time decision making. Serve as the primary point of contact for drivers, including delivery status updates and issue resolution. Provide face-to-face communication with drivers to address route changes, delivery concerns, or last-minute operational needs. Monitor order activity and driver flow to ensure efficient movement and timely deliveries. Assists warehouse staff, as needed. Other Duties & Operational Support: Ensures compliance with customer Service Level Agreement (SLAs). Enters and tracks service orders and ensures account information and recorded data is accurate. Oversees assigned customer invoicing, including escalating issues as necessary for timely resolution. Solicits interest of new or additional services; handoffs information to appropriate sales representative. Supervisory Responsibilities: This job has no employee supervisory responsibilities. Requirements To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. Education and/or Experience: High School Diploma or G.E.D.; and two years of experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired. Other Skills and Abilities: Experience in dispatching (trucking or logistics preferred). Proficiency with dispatch/tracking software and Microsoft Office. Ability to work in a fast-paced, high-pressure, deadline driven environment. Ability to manage multiple projects and tasks simultaneously. Highly organized and detail oriented. Resourceful and creative. Analytical skills and problem-solving ability. Ability to adhere to time and attendance policies. Must exhibit professionalism and be effective working with customers and drivers. Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications. Ability to handle confidential information. Maintain regular and punctual attendance. Effective prioritization and time management skills. Strong initiative to strive for continuous accuracy, quality, and timeliness of information. Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement. A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site. While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays. Benefits As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit. We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you. EOE M/W/Vets/Disabled

PWD Transportation is seeking an energetic Dispatcher to join our thriving team in Indianapolis. Earn $53k-$72k per year based on experience Benefits: Paid time off Holiday pay 401 (k) with company match Medical, dental and vision insurance Responsibilities: Communicate with customers and drivers Dispatching drivers on their loads Monitor drivers for on time deliveries and pick ups Monitor driver hours of service Update the TMS dispatch system Update Google docs Planning loads for drivers Other responsibilities relating to operations Requirements: Minimum of 3 years experience in a dispatcher role Exceptional communication, customer relations and conflict resolution skills Knowledge of safety regulations including ELD and hours of service Organization skills Able to work in a fast paced environment Ability to use Google docs, Excel and Word

Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.

Job Description Dispatcher / Customer Service - Construction Services and Trucking - Bilingual Shelby Materials is hiring a Ready-Mix Concrete Dispatcher to take customer orders, schedule concrete deliveries, and dispatch ready-mix trucks to jobsites safely and efficiently in the Indianapolis metro area. This role is the hub between customers, drivers, and plant operations: balancing service, production capacity, and changing jobsite conditions throughout the day. We're looking for someone with dispatch experience in ready-mix or a closely related field such as over-the-road trucking logistics, freight brokering, dump truck dispatching, construction materials dispatch, or similar high-volume, time-sensitive operations. Key Responsibilities Customer Service & Order Taking Responsible for facilitating orders and schedule for delivery of ready-mix concrete; accurately inputting order information into dispatch software (mix designs, quantities, add-ons, delivery times, jobsite details, and special instructions). Prioritize customer needs: monitor real time progress and adjust schedules as conditions change. Set clear expectations with customers on delivery timing, focused on up-front communication especially when trucks are tight, jobs change, or delays occur. Dispatch & Fleet Management Dispatch and actively manage your assigned plant and trucks throughout the day: allocate trucks and adjust orders to meet job priorities. Use dispatch software/GPS tools effectively to improve decision-making and keep demand information accurate. Be confident in making decisions and adjusting schedules in fast paced situations. Internal Communication Communicate job specs and changes clearly with quality control, batch, and drivers (mix design changes, slump/air requirements, PPE, etc.) Address potential job-site issues quickly and without blame: (late starts, access issues, placement problems, rejected loads, or safety concerns) Enforce rules and expectations: safe operation, incident reporting, and completing required documentation promptly (accidents, work comp forms, etc.). What Success Looks Like Customers feel taken care of, informed, and treated professionally even on busy days. Trucks stay utilized efficiently with minimal dead time, and jobs are serviced with the right number of trucks. Data entry is accurate, and dispatch tools are used consistently to support reliable planning. Be able to communicate effectively, clearly, and professionally both with customers and co-workers. Required Qualifications Must be proficient in communicating with and assisting our customers via phone and in person in English and Spanish languages. 2+ years dispatch experience in ready-mix concrete or similar fast-paced transportation or logistics environment (OTR, dump, freight, construction materials). Strong phone presence: professional, friendly, confident, and able to handle complex situations when needed. Proven ability to make calm, calculated decisions under pressure and prioritize tasks Solid computer skills and willingness to utilize technology. Ability to communicate clearly with customers, drivers, and internal teams. Preferred: Experience using dispatch/batching systems (e.g., Command Alkon, Systech, Marcotte, or similar). Other Information: This is in person position in an office environment with frequent phone and computer usage. There is some flexibility regarding the specific location, but it will be based in the Indianapolis, IN area and training will take place at our location in Beech Grove, IN. Reports to: Ready-Mix Concrete Dispatch Manager Will require early mornings, some Saturdays, and extended hours during peak season and based on workload throughout the year. Compensation will depend on a candidate's education, experience, and skills. Full-time equivalent employees also will be eligible for a company bonus (depending in part on company and individual performance). The anticipated wage for this position is: $28/hour-$32/hour base pay Shelby Materials offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k), time off benefits; eligibility for medical, dental, vision and prescription drug benefits, short term disability, life insurance and death benefits; certain time off and leave of absence benefits. No DUI/DWI/OWI in the last 5 years A commitment to a drug-free lifestyle and willingness to complete drug/alcohol screenings

Job Description **Job Title: Customer Service Dispatcher** Ray's Demolition is looking for a dedicated and organized Customer Service/Dispatcher to join our transportation team. The ideal candidate will act as a liaison between our customers, managers and drivers, ensuring prompt and efficient service delivery. This role is integral in maintaining high levels of customer satisfaction and optimizing our operations. **Key Responsibilities:** - Coordinate and dispatch drivers to customer locations based on urgency, location, and availability. - Receive and prioritize customer service requests via phone, email, or web-based applications. - Maintain clear and effective communication with customers, providing updates and expected arrival times. - Monitor and track the progress and completion of assigned service tasks. - Collaborate with the team to allocate resources effectively and address any issues that arise. - Document all interactions and service dispatches accurately within the company's dispatch software system. - Support the service team by managing scheduling changes and updating records as necessary. **Qualifications:** - Previous experience in a dispatch or customer service role is preferred. - Good communication and interpersonal skills. - Strong organizational skills, with the ability to multi-task in a fast-paced environment. - Proficiency in using web based dispatch software and other relevant computer applications. - Problem-solving aptitude and the ability to work under pressure. **Benefits:** - Competitive salary. - Comprehensive health, dental, and vision insurance plans, 401k. - Opportunities for professional development and career growth. **How to Apply:** Interested candidates are invited to submit their resume and cover letter highlighting their relevant experience and skills. We look forward to welcoming a diligent and customer-focused dispatcher to our team!

Job Description Customer Service/Dispatcher At Howald Heating, Air Conditioning and Plumbing, we're more than just a workplace. We're a family. As a family-owned and operated business with decades of experience in the industry, we take pride in creating a supportive, fun, and welcoming environment where people love to come to work. We are currently looking to add a Customer Service/Dispatcher to our Team! Job Summary: Taking inbound calls and making outbound calls while assisting customers with scheduling and general inquiries. Maintaining the HVAC Technicians' and Plumbers' daily schedules and dispatching as appointments are completed. Schedule return trips with customers for parts, etc. Maintains customer database with current information. Clear and concise communications with department managers and employees, including keeping customers updated on company schedule and requested lead-times. This position also sells maintenance agreements over the phone. Pay: - $20.00/hr.-$26.00/hr.-Depending on Experience (Additional Spiff Opportunities) Work Hours: Monday-Friday, 7:30am - 5pm (staggered start/end times, but availability needed) Benefits: Health Insurance Dental Insurance Vision Insurance Health Savings Account Simple IRA matching (401k) Company Paid Life Insurance Company Paid Short-Term Disability Options for Long-Term Disability Options for Supplemental Insurance PTO 2 personal Days Paid Holidays Referral program Weekly Spiff Opportunities Annual Bonus program Requirements: 1+ years Customer Service 1+ year Dispatching preferred (not required) Must have 1+ year in the trades or construction industry Advanced customer service skills Ability to multi-task Highly Organized Professional phone skills Advanced Computer skills Project & Schedule Coordinating experience recommended (not required) Follow policies and procedures Qualifications Desired: HVAC/Plumbing experience Service Titan experience Geographical knowledge of service area is a plus Knowledge of industry recommended but not required Excellent verbal skills Strong interpersonal skills Energetic personality Able to work independently and on a team Detail-oriented

ESSENTIAL FUNCTIONS Schedule, route, and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. Requirements POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills -- Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus Ability to travel to office location to perform shifts In-office position, this is not a remote opportunity SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist Salary Description $17

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL FUNCTIONS: Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals. Places orders in computer system. Provides information for provider, along with projected service times. Transfers calls to appropriate regional team members. Identifies, researches, and resolves issues using the computer system. Follows-up on customer inquires not immediately resolved. Completes call logs and reports. Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner. Provides support to other company departments and offices regarding trip assignment. Ensures short and long range planning is performed to identify trips that require eligibility verification. Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner. Follows company policies and procedures Performs other duties as assigned. REQUIRED SKILLS AND ABILITIES Previous dispatch experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively. Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks. Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction. Excellent time management skills. Excellent Negotiation skills. Computer literate with the ability to learn customer service software applications. Work requires willingness to work a flexible schedule. QUALIFICATION High school diploma or equivalent.

Seals Ambulance Service is looking for outstanding individuals to join our team in the dispatching center. Opportunities for both Full Time and Part Time are available. Candidates will answer calls, determine appropriate level of service, assign runs, maintain open communication with crews and customers and track appropriate information for each call received. Established in 1965, Seals has provided quality emergency and convalescent care to our patients in central Indiana for over 50 years. As a full service medical transport organization, we provide: Advanced Life Support Basic Life Support Critical Care Transportation Bariatric Transportation Wheelchair Transportation Special Event and First Aid Services 911 / Emergency Services Our facilities operate 24 hours a day, 365 days a year throughout Central and Southern Indiana. To meet our client's needs, Seals Ambulance Service currently operates in the following locations: Indianapolis Franklin Noblesville Greenwood Anderson Greenfield Tipton Fortville Seals offers a full array of benefits for Full Time Employees including Medical - Dental - Vision Life and AD&D Short and Long Term Disability Health Savings Account 401k Paid Time Off Employee Assistance Plan Continuing Education This position will be asked to: Answer the phones in the dispatch center using appropriate communication skills. Using pre-established criteria to determine the best way to provide service to the customer. Assign runs to appropriate crews in a timely basis. Follow up with crews so that company goals, in regards to response times, are maintained. Maintain appropriate record keeping in the dispatch program and other documents that are required Maintain an open line of communication between you and your supervisor. Successfully complete and maintain the Emergency Medical Dispatch certification Complete administrative tasks as assigned. Participate in periodic and annual skill evaluations. Performs any other related duties as assigned. Be able to analyze problems and develop practical solutions. Be able to manage time in a multi-tasking environment. Be able to prioritize based on changing need. This position will report directly to the Dispatch Supervisor. Qualifications Requirements for the position include: Attention to detail, Ability to effectively communicate with others (written and verbal), Ability to use a personal computer and Microsoft Office based products, Effective problem solving techniques and the ability to handle a fluid work environment. Possesses leadership abilities and sound judgment, works well under pressure and able to use discretion when needed. Previous experience in the EMS field with a current certification as a Paramedic or EMT and/or scheduling background is preferred. Once obtained, a dispatcher must keep the Emergency Medical Dispatch certification active and current. Previous experience in a call taking center / environment is preferred. Strong customer service skills with a focus on communication, determination and organization. Simple reading, complex writing, basic math skills, judgment/decision making, and analysis/comprehension skills. Current or previous experience as an EMT or Paramedic is a plus.

ABOUT AAA HOOSIER: Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com. Here's What is in it for YOU: A company culture that provides training and learning opportunities. A brand that you can be proud to be part of. A culture that will challenge you to be your best. Health / Dental / Vision benefits. Corporate Incentive Plan (CIP) Paid Time Off. Paid Holidays. Company provided LTD & Life Insurance. Service Anniversary Recognition. Free AAA Plus Membership. Generous 401k w/ company match. Company provided HSA dollars. Position Summary: This role is dedicated to ensuring AAA members are sent the necessary resources to be rescued from their roadside emergency in a timely manner. This position involves managing service requests, coordinating with service facilities, and maintaining communication with various stakeholders. The ideal candidate is adaptable, detail-oriented, and committed to providing exceptional customer service. Duties and Responsibilities: Receive and process roadside service requests from members, our contact center team, and the Roadside Assistance Program. Provide service following AAA Hoosier Motor Club guidelines that will provide our members with a totally satisfied experience. Route service requests using various methods to service facilities. Select and coordinate the movement of service vehicles according to departmental standards. Demonstrate proficiency in computer systems and relevant technology. Apply ERS policies and procedures to every member interaction and document all actions, including ETAs and status updates. Communicate any deviations or issues to the manager. Manage multiple list views efficiently and accurately. Support management with the implementation of changes and training to ensure service accuracy. Meet established response time goals, aiming for an average of less than 30 minutes. Maintain positive and professional communication with members, employees, drivers, and service facilities. Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs. Participate in quality assurance activities by conducting member follow-up calls to assess experiences and expectations, aiming for a minimum of twelve (12) calls per hour. Perform other duties as assigned by management. Education and/or Experience Requirements: Education: High school diploma or general education degree, (GED), required. Experience: One (1) year related experience and/or training; or equivalent combination of education and experience. Knowledge of Contact Center and Dispatcher functions preferred. Connect with AAA Hoosier: Facebook: *************************** Company Website: *******************

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: High school diploma or equivalent 3+ years' experience in dispatch, customer service and/or restaurant management Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: Ability to learn unique and proprietary software Excellent verbal and written communication skills Previous SAP experience About Smart Care Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

Purpose This position is designed so that the Assistant Dispatcher gains training and hands-on experience across the full range and scope of the duties and responsibilities of the branch Dispatcher, in doing this they follow established company policies and procedures. The Assistant Dispatcher is responsible for assisting the Dispatcher in coordinating, scheduling, assigning labor and equipment, and performing other administrative duties to ensure equipment reaches our customers in a timely manner. They may also on occasion, for short periods, perform the duties of the Dispatcher. Duties and Responsibilities Draw bars assigning cranes, trucks, and employees to all jobs the day before to provide an accurate daily activity spread sheet. Process all new hires and assist in maintaining training database and assist in badging. Evaluates, processes, and transmits information, instructions, and permits. Monitors weather activity and evaluate how to proceed based on weather-related regulations and policies Prepares daily dispatch reports and determine schedules. Coordinate with billing to ensure rates and job tickets are submitted accurately and timely. Works with the Compliance Specialist to ensure Maxim operates in accordance with DOT and other regulations. Assists in the creation of appropriate maps and direction charts to assure compliance with applicable permit laws Assists in the dispatch of labor and equipment, also maintains communication with operators and drivers. Communicates with local unions timely to ensure customer orders are filled and satisfied. Checks that inspections have been completed and are correctly filed; refers any discrepancies and service issues to service. Performs weekly spot checks on rigging stock for cranes and warehouse stock. Checks to ensure all items needed in the JDS are ready for the operator to perform the job. Reviews ELD compliance for cranes assigned to that branch Performs other duties as assigned or required. Requirements Education: High school diploma or GED required Associate or Technical degree preferred Experience: 3+ years' prior experience as an equipment operator, driver, or in an administrative support role. Prior transportation and/or heavy equipment experience is preferred Skills Moderate level communication skills, must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence. Also must be able to effectively present information in one-on-one and in small group situations to other employees Advanced level attention to detail Moderate level PC skills, including proficiency in MS applications, especially Word, Excel, and Powerpoint. Advanced ability to problem resolve and make sound decisions during high pressure situations Expert multitasker with ability to meet deadlines Additional Requirements Will be required to step in for Lead Dispatcher as requested, directed or assigned Physical Demands: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; bend and/or stoop. The employee may occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is in a typical office setting. Maxim is an equal opportunity employer and does not discriminate against employees or applicants for employment based on their race, color, religion, creed, sex, national origin or ancestry, age, sexual orientation, disability, genetic information or veteran status, as those terms are defined under applicable laws, or any other characteristic protected by law.

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements Serve as the primary point of contact for technicians within a geographic market or territory Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: High school diploma or equivalent 3+ years' experience in dispatch, customer service and/or restaurant management Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: Ability to learn unique and proprietary software Excellent verbal and written communication skills Previous SAP experience About Smart Care Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

Job Description: Automotive Dealer Wholesale Parts Dispatcher The Dispatcher position is responsible for making sure established delivery routes are running in an efficient and timely manner. You will assist the Parts Manger in the daily operations of managing Delivery Drivers, Trucks, and Routes. You will handle any issues that may arise within our delivery network. You will be responsible for maintaining a clean and organized delivery staging area. ESSENTIAL DUTIES · Implements and maintains an effective dispatch schedule to facilitate maximum productivity in accordance with dealership policy and the technician skill level required · Prioritizes and controls all comebacks to ensure proper and prompt attention and ensures the necessary employees are informed · Reviews repair orders turned in by technicians to ensure assigned work has been performed and the repair order has been completed properly · Conducts periodic checks of the service shop of work in progress for status updates · Maintains constant communication with the ASM's on shop workload, availability and vehicle status · Provides accurate estimates of time of completion for repair orders written · Maintains an organized and up-to-date repair log · Performs other administrative duties, as needed · Assists in all other areas of the Service Department · Achieves the production objectives set by management · Maintains a professional appearance at all times · Maintains high ethical standards in all actions Job Requirement: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess: · A high school diploma or equivalent · Must be able to lift 50 lbs. · Determining causes of operating errors and deciding what to do about it; coordinate routes and pick ups with other employees; use good judgment in challenging situations; work well with the others; read and comprehend instructions and information in the English language; and use standard office equipment · At least two years' experience in the automotive industry · Must have a valid driver's license and have and maintain an acceptable, safe driving record Its Time To Make The Most Important Move Of Your Career! When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug free workplace. We Would Really Like To Hear From You! Apply By Clicking The 'Apply Now' Button

The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: * Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements * Serve as the primary point of contact for technicians within a geographic market or territory * Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: * High school diploma or equivalent * 3+ years' experience in dispatch, customer service and/or restaurant management * Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: * Ability to learn unique and proprietary software * Excellent verbal and written communication skills * Previous SAP experience About Smart Care Solutions: Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at *************************.

Division:Eskenazi Health Sub-Division: Hospital Schedule: Full Time Shift: Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis. FLSA Status Non-Exempt Job Role Summary The Security Dispatcher receives incoming calls and messages regarding security or related issues, and promptly relays information to appropriate security staff members. Essential Functions and Responsibilities * Receives incoming calls and messages regarding security or related issues * Promptly relays information to appropriate security staff members * Monitors various surveillance devices and reports malfunctions to Security I.T. * Answers telephones/radios, relays messages to staff * Communicates with staff, visitors, and patients via an intercom system with professionalism and tact * Maintains appropriate logs/records of all incoming/outgoing radio traffic, telephone calls, all incidents by case number, and locations of security staff * Completes written reports regarding security transactions/activities and safety conditions * Communicates with Indiana University Police and City Police Department to request assistance as necessary * Reports unusual conditions or malfunctions to appropriate supervisory personnel * Communicates with floor officers to give direction and information * Constantly observes and remains alert in preparation for calls about security problems * Maintains age specific and job specific competencies as described according to department/area/unit specific competencies Job Requirements * High school diploma or equivalent (GED) * Six months of dispatcher or call center experience strongly preferred * New hires after June 1, 2021 must complete the Eskenazi Health Communication Training Officer (CTO) Program within 122 days of hire date. Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few. Nearest Major Market: Indianapolis

Telecommunications Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry. Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in telecommunications. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.