Dispatcher
Dispatcher job in Tukwila, WA
Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Dispatcher, you will be tasked with organizing the daily dispatch of equipment for the branch in a safe and timely manner. Without you, our customers cannot meet their operational needs, and that's why we seek a professional with integrity who respects and understand the demands of the job.
What you'll do:
* Schedule drivers and organize dispatch of all equipment for the branch
* Assist in taking customer telephone orders for deliveries, pickups and service
* Arrange for all emergency field repairs
* Answer customer calls and review driver schedules in order to fulfill customer requests
* Assist Inside sales team as needed
* Other duties as assigned
Requirements:
* High School diploma or equivalent
* Valid driver's license with acceptable driving record
* Technical knowledge of DOT/Federal Motor Carrier rules and regulations
* Diligent attention to safety
* Strong ability to multitask in a fast-paced environment
* Superior customer service, teamwork and verbal/written communication skills
This position is deemed Safety Sensitive for purposes of United Rentals' policies and procedures.
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
* Paid Parental Leave
* United Compassion Fund
* Employee Discount Program
* Career Development & Promotional Opportunities
* Additional Vacation Buy Up Program (US Only)
* Early Wage Access through Payactiv (US Hourly Only)
* Paid Sick Leave
* An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email ************** for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
Compensation Range:
$25.30 - $37.95
Auto-ApplyDispatcher
Dispatcher job in Porter, WA
SHERIFF'S OFFICE DISPATCHER
Ozaukee County Sheriff's Office
Full-Time (40 hours per week)
Starting Rate of Pay 2025: $25.91 - $33.10 based on experience with an excellent benefit package and WI Retirement System
LATERAL TRANSFERS ACCEPTED
POSITION SUMMARY:
The Ozaukee County Sheriff's Office, an equal opportunity employer, is accepting applications for Dispatcher. A Dispatcher's primary responsibility is to receive and transmit reliable information to facilitate communications for law enforcement, fire and EMS personnel 24/7 during emergency and non-emergency operations; and make inquiry with local, State and Federal data resources, record a variety of data and other duties as assigned. Dispatchers are often the first point of contact for people in desperate need of help. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.
JOB DESCRIPTION
Communicates with police/fire/EMS staff via radio. Communicates with the public via phone in both emergency and non-emergency capacity. Assesses information and routes as needed. Exposed to hostile, volatile situations via the telephone. First point of contact for people in need of assistance. Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.
Processes requests for an ambulance while following EMD protocols. On-going reviews and trainings in EMD protocols, rules, and axioms. Assists in giving life-saving directions to civilians over the phone.
Performs inquires with local, state, and federal data bases. Enters, updates, and cancesl files regarding wanted persons, missing persons, stolen property, and restraining orders, Processes teletype messages and respond or route accordingly.
Provides support services to all divisions within the Sheriff's Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information.
Enters pertinent information provided by the caller and officer into the Records Management System.
Education and/or Experience Requirements:
General high school diploma or GED.
Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.
Licenses, Certifications, and Other Requirements:
Valid driver's license
Time System Advanced Certification
Emergency Medical Dispatch Certification
CPR
Incident Command System
IPAWS Certification
Knowledge of radio-telephone operations and procedures.
Procedures used in operating Computer Aided Dispatch and 9-1-1 systems.
Ability to follow policies and procedures of receiving and processing emergency calls.
Ability to use computer systems/software currently used in the Dispatch Department.
Knowledge of law enforcement codes, practices and methods.
Knowledge of City, state and federal laws as they apply to public safety dispatching.
Knowledge of call screening techniques and phone etiquette.
Ability to communicate effectively in oral and written forms.
Ability to deal with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Physical Requirements
Frequent periods of sitting while using a computer.
Infrequent periods of lifting up to 25 pounds.
Work Environment
Work is performed indoors in an office environment.
May occasionally deal with irritated, agitated, hostile or violent individuals.
EOE / ADA Statement
Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective and current employees to discuss potential accommodations with the employer.
Candidates will be required to participate in a situation based computer exam / Criticall. Successful candidates will continue on to interviews. Candidates must be of good character as determined by an extensive pre-employment investigation and are required to pass physical and psychological examination and drug screening.
**If you have questions regarding this position, please contact Hannah Karnitz, Administrative Services Coordinator, at either ************ or at [email protected] **
Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.
Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.
Auto-ApplyDispatcher
Dispatcher job in Seattle, WA
Job DescriptionDispatcher Seattle, WA 98104 (4 blocks from King Street Light Rail) $23/hr | Three open schedules
Tues-Sat | 8:00am-4:30pm
Thurs-Mon | 7:00am-3:30pm
Sun-Thurs | 1:00pm-9:30pm Two weeks paid training
5-panel drug test & background check required (includes THC)
OverviewThe Dispatcher manages day-to-day route operations for ADA-certified customers, ensuring safe, timely, and cost-effective service. This role requires strong communication with drivers and clients, and the ability to monitor operations while maintaining quality and morale.
Key Responsibilities
Take client calls and communicate service issues to drivers and managers
Monitor radio, telephone, and on-road service for quality assurance
Track driver sign-ins/outs and daily route performance
Assign trips to drivers to ensure equitable distribution across routes
Monitor daily system performance and participate in operational analysis
Support positive employee morale and customer service
Perform additional duties as assigned
Qualifications
Required:
2 years of customer service experience
1 year dispatch experience
High school diploma or equivalent
Ability to handle multiple tasks and maintain composure in a fast-paced environment
Strong professional phone manner and high customer service commitment
Preferred:
Experience with Trapeze software
#SEAWA
Dispatcher/Pager
Dispatcher job in Seattle, WA
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
Fleet Dispatcher Non CDL
Dispatcher job in Sumner, WA
California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.
Position Summary:
Responsible for scheduling deliveries to the Costco warehouses. Conveys pertinent information to drivers and depot personnel.
For additional information about pay ranges, click here.
We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
Sound Transit SOC Dispatchers (Operations)
Dispatcher job in Tacoma, WA
Job Skills / Requirements
Discover exciting career opportunities with Phoenix Protective Corporation (PPC), where innovation meets unwavering dedication to service and fostering meaningful customer relationships. At PPC, we go beyond traditional security companies by prioritizing a work environment that champions employee ownership, integrity, and loyalty. As part of our commitment to our team we provide comprehensive benefits including Health, Dental, Vision, Life Insurance, Paid Time Off (PTO), and Employee Assistance Programs (EAP), ensuring your well-being is a top priority.
Are you someone who thrives on self-motivation and teamwork? Whether you bring previous military, security, or law enforcement experience or are eager to kickstart your career in the security industry, we welcome you to be part of our dynamic team at PPC. If you're passionate about safeguarding others and seeking a fulfilling career path, seize this opportunity and become an integral part of our innovative and thriving company. Join PPC today and make a difference in the lives of those we protect.
We currently have a career opportunity at Sound Transit Security Operations Center Dispatchers.
You will:
Receive excellent hands-on training in the use of CCTV, Dispatching, and required computer systems as well as in hand on tactics such as handcuffing, baton, OC, defensive tactics and CPR/First Aid. This is an exciting opportunity if you are looking for stability, experience, and career growth.
Responsibilities:
Receives and responds to emergency and non-emergency calls from the public, system dispatchers, employees, customer and law enforcement agencies via telephone, radio systems, direct observations, and email.
Monitor CCTV systems for multiple locations
Maintain status and locations of security personnel
Dispatch field personnel to respond to various incidents including alarm response, disturbances, and client requests.
Utilize computers, radio systems, telephones, fax machines and other communication equipment
Ability to self-manage/organize/prioritize
Quickly trouble shoot, and problem solve
Perform clerical duties, detailed record keeping, document all information into the dispatch computer daily activity log.
Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties
Maintain site security, and watch for irregular or unusual conditions that may create security concerns or safety hazards
Prepare reports on accidents, incidents, and suspicious activities, often using CCTV Systems.
Build and maintain positive relationships within the community, protect the well-established reputation of Sound Transit.
Display a professional demeanor, appearance, integrity, with attention to detail
Assist first responders when appropriate
Additional duties as assigned
Job Requirements:
Be organized with strong attention to detail
Flexible working schedule to include night and weekends
Pass pre-employment drug testing (This will include THC)
Must be willing to work flexible schedule weekend, holidays, days, or night
Preferred 2 years of dispatch, military, security, law enforcement, corrections, fire, EMS, customer service or relevant college degree in the field
Must be willing to attend mandatory training for a designated period. Training will be paid at minimum wage.
Must pass a background check
Genuine desire and interest in the security industry
Ability to sit or stand 100% of shift
Reliable transportation
Great communication/writing skills
Ability to obtain a Washington State Security License
21 years of age and older
****Starting wage $28.50 per hr****
Education Requirements (All)
High School Diploma
GED
Certification Requirements (All)
Valid State Drivers License
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan, EAP and PTO
This job reports to the Uniform Security Manager
This is a Full-Time position Night Shift.
Travel is required occasionally
Shuttle Transportation Dispatcher
Dispatcher job in Redmond, WA
About TransWest: We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.
The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ‘in service' TransWest vehicles, ensuring they are on time and on route. With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.
Compensation:
$25.00 - $28.00 / Hour
Annual Discretionary Bonus Program
Benefits:
Medical, Dental, Vision & Life Insurance
401k with matching
Annual pay raises
Holiday pay
Paid Time Off- up to 72 hours per year with increasing amounts based on your years of service
Responsibilities:
Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.
Ensure dispatch programs (TripShot, Samsara, other) are accurate including vehicle, driver and route assignments. Update and/or create new routes as needed.
Monitor Samsara Data pertaining to driver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when needed support Fleet Manager on non-reporting units.
Manage WIFI uptime and resetting through online portal.
Proactively communicate to clients as needed via push notifications, emails and phone calls.
Communicate with Managers/Supervisors on delays, driver and vehicle issues, late check- ins, late routes and other information critical to service success.
Monitor client email inboxes and reply to emails as needed.
Assist with lost and found items.
Be the point of contact to answer dispatch phones pertaining to shuttle issues / delays.
Create and monitor on-time performance and recommend route changes to improve service.
Create and pull reports from TripShot and Samsara that help measure our success.
Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.
Other duties as assigned.
Requirements:
Must be at least 21 years of age
Previous dispatch experience required
Experience with TripShot, Samsara or other dispatching software preferred
Detail-oriented w/strong problem-solving and troubleshooting skills
Prioritization while multi-tasking under pressure and within short time constraints
Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities
Able to work independently and professionally with all levels of the organization.
TransWest Culture: Come join our close-knit team. We enjoy having summer BBQ's, holiday parties, games, contests and so much more at our bus yards and in the office.
Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
Auto-ApplyDispatcher
Dispatcher job in Fife, WA
American Fast Freight (AFF), Inc., a subsidiary of Odyssey Logistics & Technology Corporation (OLT), is recruiting for a Dispatcher for the domestic freight forwarding businesses of Alaska. OLT is privately held and one of the top 100 US third-party logistics companies with operations across the US, Europe and Asia. With general supervision, the ideal candidate will schedule all freight movements (incoming containers for devanning) as well as outgoing deliveries and container/flat rack movements in an efficient method that maximizes company resources while meeting and exceeding customer standards.
Essential Duties and Responsibilities:
Facilitate pickup and delivery of freight with various trucking entities, company drivers and ocean carriers.
Maintain a high level of internal and external customer service including, but not limited to fielding dispatch calls and responding to dispatch related emails to coordinate with warehouse and office personnel
Maintain daily and weekly reporting including Key Performance Indicators for the department
Coordinate delivery and pickup schedules with various terminals in California, Washington, Alaska and Hawaii
Other duties as assigned
Qualifications:
Minimum 2 years of experience in a dispatching role
Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel, and Word
Knowledge of transportation industry is a plus
Analytical ability is required
Adapt to new processes quickly and streamline current processes as necessary
Willing and able to work with all personality types, with a professional, helpful manner
Ability and desire to perform well in a fast-paced, fluid environment where tasks change quickly
Must be able to pass pre-employment drug screening and background check
Communication Skills:
Employee must have the ability to read, and write the English language
Have the ability to effectively communicate and present information and respond to questions from management, customers and the general public
Must be able to communicate with a positive team mentality at all times, both written and verbal
Reasoning Abilities:
Employee must have the ability to solve practical problems and deal with a variety of situations professionally
He/she must know how to communicate via telephone or radio to dispatch for instruction and or guidance
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand, walk, sit, reach, stoop with hands and arms
Talk and hear.
Specific vision abilities for this job include close vision, color vision and the ability to adjust and focus with the aid of eye wear if needed
Dispatcher
Dispatcher job in Seattle, WA
Job DescriptionJob Overview:Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team. Work Schedule:We ask for open availability between Monday-Friday: 6:00 am - 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm Key Responsibilities:
Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
Communication Point: Act as the main point of contact for field teams, customers, and management.
Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
Emergency Response: Coordinate emergency response efforts when necessary.
Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
Collaboration: Work closely with other departments to streamline processes and improve service delivery.
Qualifications:
2+ years of dispatching experience. Call center experience is highly preferred.
HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Benefits:
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous vacation, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
#BEE
Pay Range$24-$27 USD
About Bee's Plumbing and Heating:
At Bee's Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.
Bee's Privacy Policy
Dispatcher
Dispatcher job in Puyallup, WA
We are looking for a skilled Dispatcher to join our growing team at RUI and The Arcticom Group. The Dispatcher position is a very important link in our communication amongst the many moving parts. Ultimately responsible for our overall customer satisfaction; the dispatcher communicates with customers, suppliers, technicians, and many more, as well as coordinates the repair and maintenance functions with our field technicians, regardless of their location.
Position Summary:
* The Dispatcher acts as a communication point for urgent and non-urgent calls, receiving requests, transmitting messages, and tracking technicians.
* The Dispatcher must be primarily an excellent communicator and able to remain calm and composed, especially in urgent situations. He or she must be able to multi-task, act, and execute inquiries with very little supervision.
* The intent of dispatch is to enable different parties to communicate well, ensuring accurate and timely transmission of information.
Essential functions:
* Get to know the technicians, their personalities, abilities, and professionalism to ensure we send the right people. Communicate with all levels of organization, as necessary.
* Take calls and Dispatch technicians to calls.
* Dispatch occurs via email as well, both urgent and non-urgent, based on the customer's communication preference. Customer enters issue into their system and the email notifies the dispatcher, who then needs to log in to that customer's portal and "accept" the work order.
* Dispatcher creates the job in current software, assigns to the appropriate technician, technician receives notification of job via handheld device.
* Dispatcher to follow-up and ensure tech syncs the information back to main office regularly.
* Dispatcher is responsible for calling back customer and setting expectations on technician ETA.
* Responsible for providing technicians with PO's and processing vendor invoices into system accurately.
* Purchase items for techs when vendor requires credit card purchasing.
* Maintain the on-call schedule through technician feedback and distribute per union guidelines and timing.
* Follow-up daily, on previous day's after-hour correspondence (emails, texts, emergencies, concerns, questions).
* Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed.
* Set up and introduce new technicians via software and systems, procedures, and expectations.
* Set up new customers in software as a new customer (or a new location) for all states.
* Companywide liaison with the Construction Team when technicians are needed on a project.
* Provide credit apps for new customers and pass to accounting for approval.
* Coordinate with technicians and assist with job quoting with appropriate markups.
* Send out weekly incomplete reports to technicians, go through every service call we make and ensure its closed in timely fashion, not stuck on parts hold, follow-up, or incomplete beyond customer billing expectations.
Knowledge, Skills, and Abilities:
* Communication Skills: You will be listening and speaking to people via phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
* Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
* Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet. Ability to think on your feet and differentiate levels of emergencies.
* Ability: will need empathy and compassion, and the ability to keep calm in distressing situations.
* Attention to detail.
* Intermediate computer skills.
* Ability to communicate with Technicians in the field to get the information to/from techs and customers.
* Use discretion when conveying information from conversations with other technicians and customers.
* Get details on the issue when taking the call - investigative skills/interview skills.
* Keep the "Remember that the customer is always right" attitude when dealing with both inside and outside customers.
* Ability to function and maintain a sense of calm demeanor in a high-pace, high-stress environment.
* Knowledge of area/land local geography is highly helpful.
Work environment: This job operates in an office environment. This role routinely uses standard office equipment such as computers, multi-line phones (and headset), scanners, photocopier, fax, cell phone, and filing cabinets.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands, handle or feel; and reach with hands and arms, as well as view a computer monitor with near-field vision.
This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.
Required education -High School education required or equivalent. Familiarity with MS Office applications is required.
Required experience- Minimum 2+ years of Dispatch Experience in a fast-paced environment.
Please note: The Arcticom Group conducts pre-employment drug testing, as well as a full background check and motor vehicle records report on each candidate before they are cleared for active duty.
EEO statement: The Arcticom Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Service Dispatcher
Dispatcher job in Lacey, WA
Who we are
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in the south sound community. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why we need you
Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and look at this opportunity as not just a job but a career.
The big task
You will evaluate customer calls and match the right technician to every job.
Key sub tasks
• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician's progress.
Skills and experience
If you can achieve the above and you find it fun and challenging - you have just the right amount.
What we offer
• Our top performers are among the highest paid in the South Sound.
• Medical Insurance -- we pay 100% of your insurance premiums for health, dental, & vision
• The newest technology in the industry
• 401k Plan
• A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Capital.
Learn more about us
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Capital Heating & Cooling by visiting ********************************* When you're ready, please follow the directions to apply for this position.
Equal Opportunity Employer
Supervisor, Dispatch
Dispatcher job in Puyallup, WA
The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.
* Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
* Responsible for providing efficient and timely pickup/delivery tow service
* Distributing assignments and deliveries to drivers
* Reviewing driver logs and timecards
* Maintaining driver files
* Communicating driver problems to management
* Dispatcher/Customer Support training and oversight
* Other duties as assigned per business needs
* 2 years related work experience
* Strong analytical and organizational skills
* Experience in the equipment rental or construction industry and/or related field preferred
* Positive attitude
* Professional and clean appearance
* Able to communicate effectively
* Computer Literate
* Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint
* Clean DMV & drug screen required
* Travel up to 25% of time
* Typical Field Office Environment
Dispatcher
Dispatcher job in Kent, WA
Landside Operations Execution includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Auto-ApplyDispatcher
Dispatcher job in Edgewood, WA
Job DescriptionDispatcher - Electrical ServicesWho We Are
Founded in 2006, we are a family-owned and operated business proudly serving our community with dependable, high-quality electrical services. Our success comes from the loyalty of our customers-people who trust us for everything from rewiring and remodeling to routine electrical needs. Their continued support drives us to deliver excellence every day, and we take pride in being the team they return to time and time again.
We are looking for a skilled and service-focused Dispatcher to join our team in our Milton office. In this role, you will be the central hub of communication-supporting technicians, assisting customers, and ensuring our operations flow smoothly from start to finish.
What You'll Do
Real-Time Scheduling
Manage and adjust daily schedules to meet customer needs and maximize technician productivity.
Technician Routing
Route technicians efficiently based on skill set, location, job priority, and schedule changes.
Customer Communication
Answer incoming calls, provide service updates, confirm appointments, and maintain a friendly, professional tone with every interaction.
Ongoing Updates
Keep both technicians and customers informed throughout the day with clear, timely updates regarding job status, ETAs, delays, or changes.
Operational Coordination
Track job progress, anticipate conflicts, and proactively resolve scheduling challenges to keep the day running smoothly.
What Makes You a Great Fit
We place a high value on cultural fit, and the right candidate embodies:
Integrity - You do what's right, follow through on commitments, and earn trust from both customers and team members.
Strong Communication Style - Clear, confident, and compassionate communication is your strength.
Reliability - You are consistent, punctual, and dependable-someone the team can count on.
Team Alignment - You work collaboratively and contribute positively to a fast-paced, service-driven environment.
Qualifications
Experience in dispatching, scheduling, customer service, or a related field (experience in the electrical or home services industry is a plus).
Strong multitasking and organizational abilities.
Ability to stay calm under pressure and pivot quickly when plans change.
Proficient with dispatching or scheduling software (training provided).
Excellent phone etiquette and customer service skills.
What's In It for You
Competitive wages
Full benefits, including health, dental, vision, retirement, and life/disability insurance
Paid time off (PTO)
Year-round stability - we stay busy, so you never have to worry about inconsistent hours
Growth potential - this role has a clear path to becoming a team leader
Continual training & education to support your professional development
Relief Dispatcher - Washington State Ferries
Dispatcher job in Kingsgate, WA
The first consideration and/or preference is with current Washington State Ferries OPEIU members. About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, leads an award-winning Active Transportation Plan, holds the record for the world's widest tunneling project, and operates the largest ferry system in the nation!
Washington State Ferries (WSF) is an essential part of Washington's transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel.
The Opportunity
WSDOT is currently seeking a dependable, service-oriented Relief Dispatcher to help ensure our vessels remain safely and reliably staffed every day. This role ensures reliable ferry operations by providing both scheduled and unscheduled relief for Dispatchers and Dispatch Coordinators, performing all Dispatcher duties and occasionally higher-level tasks when needed. Working under general direction, the Relief Dispatcher manages daily and long-term scheduling, responds to employee relief requests, maintains accurate documentation, and ensures minimum crewing requirements are consistently met. The position also supports fleet operations by coordinating essential deliveries such as fuel, lube oil, and bilge pump services. Through responsive service, teamwork, and a focus on operational continuity, the Relief Dispatcher helps uphold WSF's core values and maintain a safe, dependable, and well-coordinated system.
As we navigate a once-in-a-generation transformation to decarbonize our system - guided by our core values Serve, Respect, Trust, Grow Navigate- and bold strategic priorities Service Excellence, Improved Communication and Empowered People - there's never been a more meaningful time to come aboard at Washington State Ferries.
What to Expect
Uphold WSF's strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF's culture through leadership actions
Among the varied range of responsibilities held within this role, you/the Relief Dispatcher will:
* Dispatch licensed and unlicensed deck and engine room personnel in full compliance with ISM standards, WSF policies, USCG requirements, and all applicable labor agreements, including receiving and filling relief requests, assigning qualified personnel, and entering updates into the WSF Dispatching System.
* Communicate with personnel regarding work assignments and schedules through phone, email, and other methods; provide clarification, document communications, and escalate inquiries when needed.
* Maintain communication channels between operations and fleet personnel; coordinate with the Watch Center, management, and vessel crews regarding unexpected events, sea trials, boat moves, inspections, and emergencies.
* Maintain employee documentation within the WSF Dispatching System by collecting required records, auditing accuracy, updating status, and arranging removals from vessels when documentation is not current.
* Forecast and coordinate operational needs such as fuel, lube oil, and bilge pump services; schedule and communicate with vendors, vessel crews, and terminal personnel; and maintain related records.
* Create on-call lists and schedules based on vessel complement needs and applicable USCG and labor agreement requirements; assist Bid Administrators and Dispatch Coordinators with bid processes and scheduling adjustments.
* Perform long-term scheduling by forecasting labor needs, assigning relief personnel, creating and distributing schedules, maintaining leave records, tracking employee qualifications, and updating the WSF Dispatching System.
* Prepare reports and dispatch metrics, assist with auditing personnel pay orders, participate in meetings on labor and operational topics, and perform other duties as assigned.
* Uphold WSF's strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF's culture through leadership
Qualifications
To be considered for this opportunity, the following are required:
* Operational Expertise: Demonstrates a thorough understanding of vessel operations, crew scheduling, and dispatching principles to ensure staffing meets operational and regulatory requirements.
* Analytical and Problem-Solving Skills: Ability to assess staffing needs, anticipate challenges, and develop effective scheduling solutions within established guidelines and labor agreements.
* Communication and Collaboration: Communicates clearly and respectfully with vessel personnel, management, and labor representatives, both verbally and in writing, to coordinate relief assignments and resolve scheduling matters.
* Customer and Service Orientation: Demonstrates a willingness to take action to meet the needs of others. Provides responsive, professional, and courteous service to employees and partners, reflecting WSF's values of Serve, Grow, Trust, Respect, and Navigate. Technical Proficiency: Uses computer systems and applications effectively, including the Microsoft Office Suite (Word, Excel, Outlook) and specialized dispatch or scheduling software.
* Time Management and Organization: Manages multiple priorities efficiently and meets deadlines in a dynamic and fast-paced environment.
* Confidentiality and Professional Judgment: Maintains composure and discretion while managing sensitive personnel information and making time-critical decisions.
* Regulatory and Contractual Knowledge: Interprets and applies collective bargaining agreements, U.S. Coast Guard (USCG) regulations, and WSF policies consistently and accurately.
* Growth Mindset - Actively demonstrates a commitment to learning and growth.
It is preferred that qualified candidates also have:
* Maritime and Transportation Knowledge: Familiarity with maritime or transportation operations, including relevant terminology, vessel requirements, and safety protocols.
* Labor Relations Awareness: Experience interpreting and applying provisions of collective bargaining agreements in scheduling or personnel management contexts.
* Regulatory Familiarity: Working knowledge of ISM Code, USCG regulations, WSF operational policies, and related compliance requirements.
* Advanced Scheduling and Dispatching Skills: Demonstrated ability to develop and manage complex work schedules that support continuous ferry service operations.
Important Notes
* The first consideration and/or preference is with current Washington State Ferries OPEIU members
* The candidate must be able to work a varying relief schedule, including early morning shifts and late evenings, and demonstrate the flexibility needed to meet operational needs and contractual deadlines.
* In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28of the Washington Administrative Code.
* WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit *************
Why WSDOT
* Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.
* Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
* Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
* Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
Check out this video to learn more: Why WSDOT?
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
* An attached Resume outlining (in reverse chronological order) your experience to date.
* An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
* Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit *************
Contact Us
For inquiries about this posting, you may contact the assigned Recruiter at ************************. Please be sure to reference 25DOT-WSF-A0506 in the subject line.
Dispatcher
Dispatcher job in North Bend, WA
Job DescriptionDispatcherDispatch/scheduler responsibilities may include:o Coordinating the transportation needs of riders with the vehicles in serviceo Following the ride booking policyo Monitoring late trips and proactively reassigning trips to maintain on-time performanceo Assisting passengers with trip changes or trip requests including same day ride requestso Handling emergency situationso Routing driver's work hours, downtime and lunch breakso Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.o Keeping track of no-showso Keeping accurate vehicle maintenance logs including necessary record keepingo Vehicle assignments including updates to affected driverso Arranging for vehicle service including driving vehicles to/from maintenance as neededo Providing timely reports to management as requested and recurring reports as required by the business Other duties as required.To accomplish these duties, the dispatcher must have the following knowledge and skills:o Good knowledge of the service areao Ability to handle large amounts of datao Ability to remain calm during an emergency and to follow any company procedures/policies created for the situationo Good organizational skillso Ability to work with many different types of peopleo Pleasant and articulate voiceo Friendly team playero Ability to sit for long periods of timeo Accurate typing skills and the ability to proofread worko Ability to work with complex computer programso Exhibit support of the company and its policies and practices SVT currently employs five dispatchers and our office hours are 7 days a week between the hours of 6:00 AM - 9:30 PM.
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Supervisor, Dispatch
Dispatcher job in Puyallup, WA
The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.
2 years related work experience
Strong analytical and organizational skills
Experience in the equipment rental or construction industry and/or related field preferred
Positive attitude
Professional and clean appearance
Able to communicate effectively
Computer Literate
Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint
Clean DMV & drug screen required
Travel up to 25% of time
Typical Field Office Environment
Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
Responsible for providing efficient and timely pickup/delivery tow service
Distributing assignments and deliveries to drivers
Reviewing driver logs and timecards
Maintaining driver files
Communicating driver problems to management
Dispatcher/Customer Support training and oversight
Other duties as assigned per business needs
Auto-ApplyDispatch Coordinator
Dispatcher job in Seattle, WA
Here at Mr. Rooter Plumbing, we honestly believe in taking care of our employees. We know that if we take care of our employees, they will take care of our customers. As our commercials say, “We want to be your plumber for life”. We are looking for team members who strive to provide World Class Customer Service to our customers, and who want to find a place to grow as individuals and be part of a great team! Benefits/Perks: ● Top Industry Pay, with incentives and bonuses● Medical, Dental, Vision, and Life Insurance● Paid Vacation & Holidays● 401K Program with Variable Match● Associate Equity Program● Employee Discount Program● Flexible Work Schedule● Advancement Opportunities
The ideal candidate for this position will having the following traits:
Positive attitude, self-motivated, energetic, and enjoy helping people.
Hard working with a good attitude and exemplary communication skills.
Driven to provide the highest level of customer service.
Effectively manage a variety of situations on a day to day basis.
Understand the importance of serving others and taking care of their needs.
Enjoy working as a team while being able to handle situations on your own as well.
The specific job responsibilities include, but are not limited to:
Answer service-related calls, booking service whenever possible.
Accurate data entry of service calls and related information.
Prioritize and assign service calls to technicians.
Dispatch and debrief technicians regarding each job and specific details.
Ensure a quality customer experience by relaying detailed and accurate information to technicians in field.
Scheduling unfinished or sold work order appointments for customers.
Coordination of scheduling with customers depending on load and availability.
Resolving customer concerns or issues with the highest standard of customer service.
Perform other duties as needed which may include cross-training in related positions.
Thank you for considering us as an employer. We look forward to speaking to you and hope you would consider joining our team. Compensation: $20.00 - $30.00 per hour
Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Auto-ApplyTelecommunications
Dispatcher job in Tacoma, WA
Telecommunications Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the telecommunications industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the telecommunications sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand telecommunications industry.
Even if you have no obvious prior telecommunications experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the telecommunications field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in telecommunications.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyDispatcher
Dispatcher job in Puyallup, WA
We are looking for a skilled Dispatcher to join our growing team at RUI and The Arcticom Group. The Dispatcher position is a very important link in our communication amongst the many moving parts. Ultimately responsible for our overall customer satisfaction; the dispatcher communicates with customers, suppliers, technicians, and many more, as well as coordinates the repair and maintenance functions with our field technicians, regardless of their location.
Position Summary:
The Dispatcher acts as a communication point for urgent and non-urgent calls, receiving requests, transmitting messages, and tracking technicians.
The Dispatcher must be primarily an excellent communicator and able to remain calm and composed, especially in urgent situations. He or she must be able to multi-task, act, and execute inquiries with very little supervision.
The intent of dispatch is to enable different parties to communicate well, ensuring accurate and timely transmission of information.
Essential functions:
Get to know the technicians, their personalities, abilities, and professionalism to ensure we send the right people. Communicate with all levels of organization, as necessary.
Take calls and Dispatch technicians to calls.
Dispatch occurs via email as well, both urgent and non-urgent, based on the customer's communication preference. Customer enters issue into their system and the email notifies the dispatcher, who then needs to log in to that customer's portal and “accept” the work order.
Dispatcher creates the job in current software, assigns to the appropriate technician, technician receives notification of job via handheld device.
Dispatcher to follow-up and ensure tech syncs the information back to main office regularly.
Dispatcher is responsible for calling back customer and setting expectations on technician ETA.
Responsible for providing technicians with PO's and processing vendor invoices into system accurately.
Purchase items for techs when vendor requires credit card purchasing.
Maintain the on-call schedule through technician feedback and distribute per union guidelines and timing.
Follow-up daily, on previous day's after-hour correspondence (emails, texts, emergencies, concerns, questions).
Support the technicians in the field by being a central hub of information: i.e., vendor issues, refrigerant leaks, parts ordering, repair of tech equipment, talk them through how to use a tablet, phone, or handheld communication device, coordinate contact with IT to reset technician functions, as needed.
Set up and introduce new technicians via software and systems, procedures, and expectations.
Set up new customers in software as a new customer (or a new location) for all states.
Companywide liaison with the Construction Team when technicians are needed on a project.
Provide credit apps for new customers and pass to accounting for approval.
Coordinate with technicians and assist with job quoting with appropriate markups.
Send out weekly incomplete reports to technicians, go through every service call we make and ensure its closed in timely fashion, not stuck on parts hold, follow-up, or incomplete beyond customer billing expectations.
Knowledge, Skills, and Abilities:
Communication Skills: You will be listening and speaking to people via phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
Problem-Solving Skills: You will need to be able to prioritize the most important situations and think quickly on your feet. Ability to think on your feet and differentiate levels of emergencies.
Ability: will need empathy and compassion, and the ability to keep calm in distressing situations.
Attention to detail.
Intermediate computer skills.
Ability to communicate with Technicians in the field to get the information to/from techs and customers.
Use discretion when conveying information from conversations with other technicians and customers.
Get details on the issue when taking the call - investigative skills/interview skills.
Keep the “Remember that the customer is always right” attitude when dealing with both inside and outside customers.
Ability to function and maintain a sense of calm demeanor in a high-pace, high-stress environment.
Knowledge of area/land local geography is highly helpful.
Work environment: This job operates in an office environment. This role routinely uses standard office equipment such as computers, multi-line phones (and headset), scanners, photocopier, fax, cell phone, and filing cabinets.
Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands, handle or feel; and reach with hands and arms, as well as view a computer monitor with near-field vision.
This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.
Required education -High School education required or equivalent. Familiarity with MS Office applications is required.
Required experience- Minimum 2+ years of Dispatch Experience in a fast-paced environment.
Please note: The Arcticom Group conducts pre-employment drug testing, as well as a full background check and motor vehicle records report on each candidate before they are cleared for active duty.
EEO statement: The Arcticom Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.