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  • Emergency Medical Dispatcher

    Amr 4.0company rating

    Dispatcher job in Washington, DC

    More Information about this Job: American Medical Response Emergency Communications St. Louis, MO IMMEDIATELY HIRING! Emergency Medical Dispatcher Full-time , On-site position Compensation: $19.50 per hour AMR St. Louis Emergency Communications is offering paid training to become an Emergency Medical Dispatcher About American Medical Response - St. Louis Emergency Communications: The AMR St. Louis Emergency Communications Center is one of the largest private EMD Communications Centers in the country serving multiple states in the midwest. Call volume includes interfacility requests from hospitals and nursing homes as well as emergency requests from private callers and 911 municipalities. We serve as a secondary public safety answering point to various 911 agencies. Employees are frequently required to triage medical calls and provide pre-arrival instructions to patients. What is an Emergency Medical Dispatcher? An Emergency Medical Dispatcher is an emergency medical professional who is responsible for receiving, recording, and managing requests for ambulance assistance. The Emergency Medical Dispatcher will process requests to transport medically ill and traumatically injured patients in emergency and non-emergency situations. The Emergency Medical Dispatcher must quickly and accurately collect all necessary information to deploy appropriate emergency resources. About the Program: Eligible candidates will be hired on as a full-time employee and compensated for all completed training time. Candidates will complete all classroom training and live training as scheduled. This training includes scenario-based skill development designed to prepare them for work in the Communications Center. The Communications Academy provides the internationally recognized Emergency Medical Dispatch (EMD)training and certification, CPR certification, and training on all necessary non-emergency intake skills and standards. Essential Duties and Responsibilities: Understands and adequately implements the concepts of Emergency Medical Dispatch (EMD) as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care Allocates EMS resources based on approved protocols and established processes Maintain a high level of expertise in the use of the computer aided dispatching (CAD) system Responsible for complete and accurate data entry for all service requests Knowledge of Company and Departmental policies, operating procedures, and protocols Participate in and complete all continuing education as outlined by the department Must be able to function effectively in a potentially stressful environment Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients. Ability to utilize maps to identify locations as it relates to transport requests and crew safety Monitor multiple radio channels to maintain contact with local agencies Ability to prioritize multiple tasks while demonstrating a high level of professionalism Must maintain a high-level of customer service while also communicating effectively with persons in difficult, life-threatening and other emergency situations Ability to understand basic computer applications Must be able to work weekends and holidays on scheduled rotation Other duties as assigned by the department Benefits Available: Full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match Paid time off (PTO) Time and a half for holidays worked Opportunity to transfer to other AMR locations nationwide $150 attendance bonus every 60 days if an employee has not accumulated any attendance points over that period** Minimum Qualifications: Be at least 18 years old Have proof of a HS diploma or GED Successfully complete computer-aided pre-interview test Ability to clearly communicate via telephone and radio Ability to listen, talk, and type simultaneously ** Attendance Bonus awarded when qualifications met as outlined in ERCC CBA EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job: Compensation : $19.50 per hour. Check out our careers site to learn more about our benefit options.
    $19.5 hourly 1d ago
  • Public Safety Dispatcher

    Department of The Interior

    Dispatcher job in Washington, DC

    Apply Public Safety Dispatcher Department of the Interior National Park Service United States Park Police Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply is part of the United States Park Police Services Division, Technical Services Branch. This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing Law Enforcement communications services which operate 24-hours a day, seven days a week. Summary This position is part of the United States Park Police Services Division, Technical Services Branch. This position ensures effective telecommunications to the Force, other law enforcement and public safety agencies, operational personnel and the public. The incumbent will be responsible for answering 911 - Emergency and Non Emergency calls for service and providing Law Enforcement communications services which operate 24-hours a day, seven days a week. Overview Help Accepting applications Open & closing dates 10/30/2025 to 12/31/2025 Salary $51,442 to - $82,305 per year Pay scale & grade GS 6 - 8 Location FEW vacancies in the following location: Washington, DC Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 8 Job family (Series) * 2151 Dispatching Supervisory status No Security clearance Not Required Drug test Yes Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Trust determination process * Credentialing * Suitability/Fitness Financial disclosure No Bargaining unit status Yes Announcement number WO-1614-USPP-25-12807136-DE Control number 849136500 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Videos Duties Help The major duties of the Public Safety Dispatcher position include, but are not limited to, the following: * Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems. * Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations. * Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies. * Receives and evaluates emergency calls for service. * Provides dispatch support to law enforcement activities. * Queries & relays wants, warrants, driver and vehicle status, Be on the Lookout (BOLO), and Attempt to Locate (ATL) information for law enforcement contacts and investigations. * Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state, and local databases, * Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyzes alarms. Ensures appropriate response. Reports on alarm systems troubles. * Assists law enforcement officers with investigations. Duties will be developmental in nature when filled below the full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Pay Information: A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. GS-6 range: $51,442 to $66,872 per year GS-7 range: $57,164 to $74,318 per year GS-8 range: $63,307 to $82,305 per year Requirements Help Conditions of employment * U.S. Citizenship required. * Appointment subject to background investigation and favorable adjudication. * Meet Selective Service Registration Act requirement for males. * Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. * You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use. * You will be required to wear a uniform and comply with the United States Park Police uniform standards. * You may be required to work evenings, weekends, holidays, overtime and shift work. * If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. * Must be able to obtain and maintain a Secret clearance. * This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work evenings, weekends, holidays, overtime and shift work. * Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD). * As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period. Please visit the Qualification section for more details on the conditions of probationary periods for this position. Qualifications All qualifications must be met by the closing date of this announcement-12/31/2025-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system. To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems. To qualify for this position at the GS-08 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations. You MUST include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Continued Condition of Employment For Probationary Period: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: * your performance and conduct; * the needs and interests of the agency; * whether your continued employment would advance organizational goals of the agency or the Government; and * whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning they are required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds. Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. The National Park Service has determined that the duties of this position are NOT suitable for telework. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed.Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories: * Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position * Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job * Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a Subject Matter Expert Panel Review. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The following documents are required and must be submitted by 11:59 PM (EST) on 12/31/2025: * Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed. * Complete All Required Assessments. * Other Supporting Documents, if applicable, such as: * Veterans Preference Documentation: * If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. * If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. * If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability. * Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position: You must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. To receive consideration, the complete application package must be submitted by 11:59 PM (EST) on 12/31/2025. You must provide documentation to support your claim for each eligibility selected. Please review the required documentation listed in the eligibilities language to ensure you submit the appropriate information. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES. * Select Apply. If you are not logged in, you will be prompted to login or create an account. * Prompted to Start the Application Process by selecting "Start Application." * Click here for USAJobs Help with "How to create an application" * To PREVIEW the application questionnaire, select the following link: ******************************************************** * Select or add the resume you want to use for this application. Click here on how to build a resume in USAJOBS. * Select documents you want included in this application. * Review package to acknowledge your documents were reviewed. * Select if you want to include your demographic information. * After reading and certifying the application is true and submitted in good faith, select "Continue to Agency Site." * Follow onscreen prompts and instructions to complete your application. * Add the supporting documents by indexing your documents with the dropdown. * Upload any missing required documents or optional documents. * Review and Submit Application. * While logged in, you can check the status of your application by selecting "+" next to the job title for this position. * You can review or revise your application at any point during the open period of the announcement. * To update an application, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Update Application" for this job. * Note: When you click Update Application, you will be prompted to re-select your documents from USAJOBS. Documents submitted with the first application will no longer be associated with the applicant record. So it is important that you select all documents you want to use in the re-application. Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Please note, the eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility. Agency contact information Shaunte Sankey Phone 000-000-0000 Email shaunte_************** Address United States Park Police 1100 Ohio Drive S.W. Washington, DC 20024 US Next steps Once the Occupational Questionnaire is received you will receive acknowledgement that your submission was successful. If you are among the most qualified candidates and your name is referred to the hiring official, you may be contacted directly for a possible interview. You will be notified of the status of your Application Package at the time candidates are referred for consideration, and when the selection process is complete.Standing Register Open Continuous Information: The intent of this announcement is to establish multiple applicant lists for the US Park Police to conduct pre-employment testing on a regular and recurring basis. Cutoffs will be used to manage large applicant pools for this announcement. Consideration will be given to candidates in sequential order within each group as depicted below as each group is exhausted. Qualifications must be met for those applications submitted by the cut-off date. Applications will be considered for the following cut-off dates:Cut-Off Dates: * Cut-Off 1: October 26, 2025 * Cut-Off 2: November 26, 2025 * Cut-Off 3: December 31, 2025 All applications will be reviewed for minimum qualifications. Eligible candidates will be placed on applicant lists for further assessment by the U.S. Park Police. You must submit your application by one of the indicated cut-off dates listed above. You may not edit or update your application once it has been submitted. Once all vacancies are filled, this announcement may close without further notice. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The following documents are required and must be submitted by 11:59 PM (EST) on 12/31/2025: * Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Please limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. You can only submit one resume; Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Only one resume will be used to evaluate your qualifications. In the event you submit more than one resume, only the latest submission will be reviewed. * Complete All Required Assessments. * Other Supporting Documents, if applicable, such as: * Veterans Preference Documentation: * If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. * If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. * If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from ******************** or call ************** to establish proof of disability. * Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $63.3k-82.3k yearly 11d ago
  • 911 Emergency Dispatcher (Experienced)

    City of Bowie 3.6company rating

    Dispatcher job in Bowie, MD

    NOTICE NOV 2025: We are aware of ongoing issues with various applications on our BambooHR listings page. Please ensure ALL required fields (marked with *) are completed. If a field is not applicable to you but is required to proceed, please type "N/A" into the field. If issues persist, please send a screenshot of the page with the error message included to ************************* along with the title of the job for which you are attempting to apply. Thank you! All dispatch center new hires qualify for a $6,000 hiring bonus! $3,000 paid upon the first paycheck, with the remaining $3,000 paid upon successful completion of 1-yr probation This position requires full-performance technician work responsible for public safety communications in an emergency communications center. Incumbents are required to use radio, call taking, and Computer Aided Dispatch (CAD) systems along with other computer equipment to evaluate citizen requests for public safety service, dispatch appropriate emergency resources within assigned area and class capabilities, and track events to identified conclusion. MINIMUM QUALIFICATIONS • High school diploma or GED; • Two (2) years of responsible work experience as a Public Safety Emergency Dispatcher. OR • One (1) year experience as a Public Safety Emergency Dispatcher I plus one (1) year experience in an emergency medical services environment responding to highly stressed callers in need of public safety services, and have attained and maintained all related certifications, training, and program experience stipulated by agency. PREFERRED QUALIFICATIONS: • Certified Maryland State National Crime Information Center (NCIC) CN2 training course; • Certified American Heart Association (AHA) Cardiopulmonary Resuscitation/Basic Life Support (CPR/BLS) course for Health Care Providers; • Completed the Practical and Academic Public Safety Dispatcher I/II training program. *COVID-19 vaccination is strongly preferred* RATE: $28.22 per hour ($58,689.40 annually), depending on qualifications APPLICATION DEADLINE: Open Until Filled All applicants must click "Apply for this Job" to submit an application. The City of Bowie is a drug and alcohol testing employer. THE CITY OF BOWIE, MARYLAND IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE GOVERNMENTAL STRUCTURE.
    $58.7k yearly Easy Apply 60d+ ago
  • Demand Response Dispatch Operator

    Cpower

    Dispatcher job in Baltimore, MD

    Note: Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus or commissions. CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we've made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering over $1.2 billion from demand response and energy flexibility programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we're empowering energy users across North America, enabling them to benefit from an innovative energy economy. We are looking for a Dispatch Operator who will be responsible for day-to-day dispatching of CPower customers during electrical grid emergencies and appropriately handling any ISO directives as they relate to CPower's general operations in demand response arena. Dispatchers will have to interact with CPower customers advising them on the potential for demand response events, as well as any current event in which CPower customers may be a part of. Due to the shift work schedule, Dispatchers will need to work with minimal oversight, exercising discretion and swift independent judgement pertaining to CPower compliance with ISO rules and regulations. This is position is located in Baltimore, MD. Essential Duties and Responsibilities * Quick and successful dispatch of all Demand Response events in a moment's notice 24x7 in all markets in which CPower participates. * Continual review of current ISO grid conditions to advise CPower internal and external customers regarding specific market situations. * Constantly monitor dispatch center email inbox and main dispatch phone for events. * Troubleshoot CMS data loggers installed at CPower customer sites. * Maintain dispatch logs of DR events, customer issues, and act as a customer service-oriented desk either by immediately assisting the customer or escalating to the proper internal CPower team. * Monitor in real time CPower customers in order to ensure compliance within the various markets CPower participates in. * Coordinate and schedule bids on behalf of customers to maximize potential revenue for the customer, as well as minimize exposure in various markets. * Develop and maintain Dispatch Standard Operating Procedures for all regions and programs CPower participates in. * Attend bi-annual training to develop and maintain relevant knowledge and skills. * Maintain in depth knowledge of the CPower suite of products which span multiple regions nationwide. * Take and successfully pass a dispatch certification test annually, prior to the start of the summer season. * CPower participates in programs where a fully staffed 24x7 desk is required, therefore The Dispatch & Meter Operator position requires shift work as part of seven-day, 24-hour operation. Requirements * Bachelor's Degree in Science, Engineering, Technical or equivalent applicable experience. * 1 - 2 years of related experience preferably in the energy industry, specifically within the demand response area. * Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment. * Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming. * Strong problem-solving, analytical, with the ability to think and work independently. * Strong communication skills (written and verbal) and interpersonal relationship skills. * Must be highly accurate, detail oriented, with high sense of urgency during dispatch periods. * Self-Motivated, enthusiastic, and self-starting is a must in order to excel in this position. * Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. * Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. * Must be able to talk, listen and speak clearly on telephone. * All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period, and will not now, or in the future, require sponsorship for employment visa status to work legally for our Company in the United States. Benefits Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc. CPower's leadership prides itself on maintaining a rewarding culture, and always striving to offer a great team-member experience. CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
    $31k-49k yearly est. 5d ago
  • Transportation Dispatcher-Scheduler

    Voans Senior Community Care of Maryland

    Dispatcher job in Lanham, MD

    Job Description Come join our awesome team as a Transportation Scheduler Dispatcher at the Senior Community Care of Maryland PACE. With awesome benefits and great work environments you will love it here! Senior Community Care of Maryland PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. Job Highlights: $45,000-$55,000 annually 403(b) Retirement Plan; Career scholarship Quality training, continuing career education and leadership programs Medical, Dental and Vision Insurance Paid Time Off (Vacation, Holiday & Sick Days) Scholarships Employee Assistance Program (EAP) Wellness program Life insurance (with an option to purchase additional) Short term disability Loan program NEW! NetSpend option: 50% of wages after payday Ministry Program About the job: The Transportation Scheduler Dispatcher under the supervision of the Transportation Manager, the Scheduler is responsible for the timely scheduling of transportation for Senior Community Care (SCC) participants to and from the Day Center and/or appointments. The Scheduler is also responsible for scheduling outside medical appointments for the Senior Community Care participants and notification of appointments with participants, their family and home care providers. Responsible for communicating any safety or scheduling issues to the Transportation Manager. Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: High school diploma or equivalent required; Have a minimum of one years' experience in working with the frail elderly. Must pass a background check and drug screen. Valid Driver's License in state of hire. Must have medical clearance for communicable diseases and up-to-date immunizations after having direct participant contact. Skilled in establishing and maintaining effective working relationships with participants, caregivers, drivers and co-workers. Essentials: 1. Familiar with Pace Care Scheduling Program to be able to gather information needed for timely and efficient individual transportation and home care schedules. 2. Considers the needs of the participant and requirements of the PACE Center. Communicates these changes to Transportation Manager. 3. Develops schedules to limit employee overtime hours as much as possible. 4. Schedules Transportation for participants to and from the Day Center, medical/specialist appointments, and activity outings, as requested by the Interdisciplinary Team via the plan of care. Also Schedules Transportation for last minute emergencies that arise. 5. Assists in scheduling vehicle maintenance and equipment to operate within manufactures recommendations. 6. Functions as a member of the Interdisciplinary Team when appropriate. 7. Communicates with Transportation Manager daily to be updated on participant conditions/ changes, plan of care changes, or Interdisciplinary Team requests Senior Community Care of Maryland PACE: Senior Community Care of Maryland - PACE is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization. PACE is a Program of All-Inclusive Care for the Elderly. Our team members include clinical professionals, personal care providers, van drivers, activity assistants and culinary employees among others. Unlike some clinical environments, PACE centers offer employees flexible work schedules, with most positions only requiring occasional weekends. Team members have an opportunity to get to know their patients and build meaningful relationships. SCCMD helps foster a work-life balance by offering employees paid-time off benefits as part of our comprehensive benefits package. With the internal slogan "The care you need to remain in the home you LOVE", this "one stop shop" prides itself in building relationships with the participants as well as their families, and creating personalized care plans that work for everyone. This vibrant, young, and diverse team lives in close proximity to the beach and the mountains, as well as surrounded by highly regarded colleges and universities and access to premier healthcare. Join us at Senior Community Care of North Carolina and become a part of a healthcare team that is dedicated to creating thoughtful, caring and flexible work environments for our team members. In our 2022 Great Place to Work survey, employees said their work has a special meaning: this is not “just a job”. Create happiness for those who need it. Join us today! At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.
    $45k-55k yearly 8d ago
  • Service Dispatcher

    Tim Kyle Electrical Service

    Dispatcher job in Westminster, MD

    At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service-we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey. We're hiring a Service Dispatcher! Pay: $30/hr Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you're looking for a rewarding career with opportunity to grow, this is the opportunity for you! You also enjoy excellent benefits, including: Insurance Options PTO + (9) Paid Holidays Family-Owned & Operated Work-Life Balance Weekly Breakfast Meetings Fun Team Events Ongoing Support & Development ABOUT THIS JOB As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support. Dispatching & Scheduling Assign service calls to electricians and HVAC technicians based on skills, location, and workload. Monitor job progress in real time, adjusting schedules for emergencies or delays. Optimize routes to reduce travel time and maximize billable hours. Communicate schedule changes to technicians promptly. Customer Service & Phone Support Answer incoming calls as needed, providing courteous and professional service. Schedule appointments, gather job details, and confirm customer information. Handle customer inquiries, concerns, and follow-up calls. Enter customer data and job notes accurately into the CRM system. Administrative Duties Track technician availability Ensure work orders are complete and properly documented. Assist in preparing daily and weekly technician performance reports. Coordinate with warehouse or purchasing for parts and materials as needed Skills & Qualifications Strong multitasking and organizational skills. Excellent verbal communication and active listening. Proficiency with CSM system Knowledge of basic electrical and HVAC terminology. Ability to handle high call volume while maintaining accuracy Performance Metrics Average dispatch-to-arrival time. Technician productivity and utilization rate. Customer satisfaction scores (post-service surveys). First-call resolution rate for phone inquiries. Qualifications High School Diploma/GED is required, some college preferred. Experience working with a skilled trades and/or home services related company preferred but not required. Excellent organizational skills, self-starter and reliable. High level of accuracy and attention to detail. Exceptional verbal and written communication skills. Courteous, professional manner, and strong customer service skills. Strong computer literacy and typing skills. Excellent multitasking and follow-up skills. Able to work both independently and as part of a team.
    $30 hourly Auto-Apply 60d+ ago
  • Service Dispatch Coordinator

    Quick Servant Co Inc.

    Dispatcher job in Columbia, MD

    The Customer Service Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians. Company Overview Quick Servant Co., Inc. is a leading commercial service provider specializing in heating, cooling, and ventilation services, as well as commercial refrigeration and building maintenance. With over 45 years of experience in the Baltimore Washington area, we are dedicated to providing exceptional service while fostering growth and development for our team. Summary We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence. Responsibilities Coordinate daily dispatching of service technicians to ensure timely response to customer needs. Utilize transportation management systems to optimize routing and scheduling. Communicate effectively with technicians and customers to provide updates and resolve issues. Monitor fleet performance and manage logistics for efficient operations. Maintain accurate records of dispatch activities and service requests. Collaborate with team members to improve dispatch processes and efficiency. Analyze data to identify trends and enhance service delivery. Ensure compliance with safety regulations and company policies. Qualifications Proven experience in customer service, dispatching, or logistics management. Strong communication skills with the ability to interact professionally with clients and team members. Knowledge of fleet management practices. Ability to analyze data for operational improvements. Familiarity with GPS technology is a plus. Familiarity with the Restaurant industry is a plus. Excellent organizational skills with attention to detail. If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission.
    $32k-41k yearly est. Auto-Apply 57d ago
  • Dispatch Operator

    Constellis 4.8company rating

    Dispatcher job in Washington, DC

    Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. PAY TRANSPARENCY/COMPENSATION Hourly Rate $27.39. Health and Welfare $4.93/hr RESPONSIBILITIES Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances. Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices QUALIFICATIONS: US Citizenship Required Candidates will be required to undergo a background check High School diploma or GED Ability to work under stress and to respond to emergency communications Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center Excellent phone skills Be able to handle filing and other administrative duties Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy Hold Secret security clearance or have the ability to gain/maintain one BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring 12 hour shifts, including weekends and holidays. PHYSICAL REQUIREMENTS Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts. Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.
    $27.4 hourly 3d ago
  • Dispatcher, Public Safety - Part Time

    Community College of Baltimore County 4.2company rating

    Dispatcher job in Essex, MD

    Responsible for performing public safety communications and related clerical duties to support college wide communications, in a centralized dispatch center.Must be 18 years of age or older, with a High School Diploma or GED and two years clerical and related experience. Must submit to and successfully pass a comprehensive background investigation. Prior experience as a dispatcher, police officer or fire fighter preferred. 1. Operates emergency telephones, two-way radios, telecommunications and computer terminal equipment, closed circuit cameras, college and public safety databases, alarm and security systems. 2. Answers emergency telephone lines. 3. Monitors and maintains radio communications. 4. Receives and records information and requests related to police services. Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
    $22k-32k yearly est. 51d ago
  • Dispatch Operator

    Fpi Security Services Inc.

    Dispatcher job in Washington, DC

    Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. PAY TRANSPARENCY/COMPENSATION Hourly Rate $27.39. Health and Welfare $4.93/hr RESPONSIBILITIES Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as: Communicating audio messages via radio and telephone Coordinating law enforcement and public safety personnel activities Transferring public safety information Answering questions and updating client records Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances. Log all calls in database including required details of each call Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers Operate multi-channel radio and telephone dispatch equipment Access Federal, State, and local databases and maintain compliance regulations and procedures Assist with quality review of events created by fellow dispatchers Monitor alarms received and keep records based on unique accounts Proficiently perform administrative tasks on desktop computer and notify management of any technological issues Monitor in-house closed-circuit television (CCTV) cameras Perform dispatching duties for other locations in the event of a failure Assist in the training of dispatcher trainees Routinely test alarms, communication systems, and other devices QUALIFICATIONS: US Citizenship Required Candidates will be required to undergo a background check High School diploma or GED Ability to work under stress and to respond to emergency communications Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center Excellent phone skills Be able to handle filing and other administrative duties Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy Hold Secret security clearance or have the ability to gain/maintain one BENEFITS Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. Medical, Vision & Dental Insurance Paid Time-Off Program & Company Paid Holidays 401(k) Retirement Plan Insurance: Basic Life & Supplemental Life Health & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Personal Development & Learning Opportunities On-the-job Training, Skills Development & Certifications Corporate Sponsored Events & Community Outreach WORKING CONDITIONS Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring 12 hour shifts, including weekends and holidays. PHYSICAL REQUIREMENTS Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts. Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.
    $27.4 hourly 3d ago
  • Service Dispatcher

    Hobbs & Associates, LLC 3.9company rating

    Dispatcher job in Elkridge, MD

    Job DescriptionJob Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers. Hobbs & Associates- A member of the AIR Control Concepts family. Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences. Check out our website: Hobbs & Associates Essential Duties and Responsibilities: This role is responsible for the following: · Provide customer coordination and scheduling for service request received through our Service phone line and email. · Support the customer service process by working extensively with all departments as necessary. · Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. · Coordinate equipment startup and service with our Service Technicians and Customers. · Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. · Completed required data entry for the purposes of billing to the customers and documenting warranty claims. · Manage material procurement with manufacturers, ordering, release, and warranty management. · Follow up consistently to complete assigned duties. · Coordinate the transportation movements of the Technician teams. · Forecast workload for 2-3 days out. · Invoice fully executed work orders to the customer. · Keep Operations forecast up to date and report it to Operations VP. Experience and Requirements: The best candidate for this position will meet the following requirements: · 2+ years experience dispatching teams and/or similar scheduling. · Must demonstrate excellent communication skills and a positive and friendly customer service manner. · Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. · Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. · Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement. · HVAC parts/equipment experience preferred. · Experience with FACTS Accounting Software preferred. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance EAP Pet Insurance STD/LTD Critical Illness/Accident PTO Employee Development Air Control Concepts & Operating Company are Equal Opportunity Employers. Powered by JazzHR REhAKZS5cb
    $28k-34k yearly est. 1d ago
  • Communications Dispatch Coordinator, Nights

    University of Maryland Medical Center Baltimore Washington 4.3company rating

    Dispatcher job in Bel Air, MD

    Communications Dispatch Coordinator Full time, Nights, 11pm-7am JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school age children to the elderly. Company Description University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education. Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County. University of Maryland Upper Chesapeake Health owns and operates: University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD The Upper Chesapeake Health Foundation, Bel Air, MD The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD The Senator Bob Hooper House, Forest Hill, MD Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education & Training: High School diploma or equivalent required. Work Orientation & Experience: One (1) year of experience in a telecommunications, clerical or office setting preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and Power Point. Experience operating a multi-line switchboard preferred. EPIC experience preferred. Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct Additional Information All your information will be kept confidential according to EEO guidelines. Compensation * Pay Range: $17.51-$24.76 * Other Compensation (if applicable): * Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
    $17.5-24.8 hourly 19d ago
  • Public Safety Dispatcher - Emergency Operations Center - Evening

    Wellspan Health 4.5company rating

    Dispatcher job in York, PA

    **Schedule** Full Time: 80 Hours/Biweekly Hours: 3:00am - 11:00pm Rotating Weekends and Holidays, Required Provides 24/7, on-site monitoring and dispatch services from the Public Safety Operations Center to safeguard patients, visitors, team members, and property across all WellSpan locations. Operates CCTV, alarm, radio, and computer aided dispatch systems. Records incidents accurately and coordinates timely responses with internal public-safety teams and external emergency-response agencies. **Duties and Responsibilities** **Essential Functions:** + Receives public safety related calls, radio traffic, and alarm activations, prioritizing incidents in accordance with established protocols. + Dispatches security officers, EMS ambulances, and other public-safety resources via radio and computer-aided-dispatch software; contacts count 911 centers when police or fire support is required and conducts detailed hand-off reports during shift changes. + Monitors CCTV, access-control, and geolocation platforms continuously, reporting issues, irregularities and escalating threats to the appropriate supervisor or field units. + Sends mass communication alerts for severe weather, external threats, or infrastructure disruptions, following approved messaging templates when directed. + Documents all calls, alarms, and unit responses in the incident management system, ensuring accuracy, completeness, and timely closure. + Notifies locations when visitor or vendors access approvals/denials occur, following established entry protocols and logging each interaction. + Maintains operational readiness of consoles, radios, and monitoring software; initiates basic troubleshooting and promptly reports malfunctions for service. + Supports emergency management drills and live events by relaying situational updates and resource requests from the Operations Center. + Maintains a calm and composed demeanor in high-pressure situations, demonstrating the ability to multitask and prioritize under stress. + Serves as a peer mentor for fellow dispatchers, supporting continuous learning through knowledge sharing, scenario walkthroughs, and reinforcement of best practices. + Adheres to privacy and confidentiality standards when handling sensitive information. + Follows all written standard operating procedures and immediately reports deviations to the Supervisor. **Travel Requirements:** + Estimated Amount: 10% - Travel to sites across the system for protective details, trainings, meetings, or other supervisory reasons on an as needed basis. **Qualifications** **Minimum Education:** + High School Diploma or GED Required **Work Experience:** + 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment. Preferred **Licenses:** + Heartsaver CPR/AED within 90 days Required **Driver's License Statement:** Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management. **Courses and Training:** + FEMA IS-100 within 90 days Required **Knowledge, Skills, and Abilities:** + Excellent verbal and written communication skills. + Basic computer skills and Microsoft applications (Excel and Word). + Excellent interpersonal/communications skills. + Transcription skills. **Benefits Offered:** + Comprehensive health benefits + Flexible spending and health savings accounts + Retirement savings plan + Paid time off (PTO) + Short-term disability + Education assistance + Financial education and support, including DailyPay + Wellness and Wellbeing programs + Caregiver support via Wellthy + Childcare referral service via Wellthy **Quality of Life** Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation. Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities. York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000) WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
    $40k-47k yearly est. 60d+ ago
  • Dispatch Coordinators

    Jobs for Humanity

    Dispatcher job in Gaithersburg, MD

    Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Izaak Walton League Of America (National Office) to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Izaak Walton League Of America (National Office) Job Description ORGANIZATIONAL PROFILE The mission of the Izaak Walton League of America (IWLA), founded in 1922, is to conserve, restore and promote the sustainable use and enjoyment of our natural resources, including soil, air, woods, waters and wildlife. Our members and staff combine hands-on conservation action, policy work with legislatures and resource agencies, and public education to pursue our conservation goals at the local, state and national levels. As a strong responsible voice representing outdoor recreationists, we occupy a special niche in the conservation community. SUMMARY OF POSITION Working under the direction of the Clean Water Program Director, the Salt Watch Coordinator will coordinate the League's Salt Watch monitoring program. Coordinating this program includes volunteer and partner recruitment and retention, test kit creation and distribution, and developing advocacy materials to engage volunteers in collaboration with local partners to facilitate smarter salting in local communities. DUTIES AND RESPONSIBILITIES Salt Watch Volunteer Coordination and Partnership Building Recruit, equip and support Izaak Walton League members, partner organizations and community volunteers to serve as Salt Watch partners and volunteers in existing and new Salt Watch locations. Coordinate and conduct in-person and online events in key locations across the U.S. to promote the Salt Watch program and facilitate new partnership and participation. Develop advocacy resources for Salt Watch volunteers and partners to utilize when a road salt pollution problem is detected, including sample letters to government representatives and media kits. Coordinate the timely purchasing, collating and distribution of Salt Watch kits nationally. Communicate regularly and frequently with Salt Watch volunteers, watershed organizations and others to support local Salt Watch efforts and foster an interconnected network of Salt Watch volunteers and partners. Establish formal partnerships with participating organizations for future collaboration and joint fundraising. Data Management Ensure Salt Watch data is compiled from Water Reporter and other sources on a weekly basis. Input data into database (the Clean Water Hub) and ArcGIS to analyze trends, monitoring sites and frequency of monitoring. Support volunteers with data management, including how to input and manage data in Water Reporter. Support volunteer use of the Clean Water Hub to communicate with the public, policymakers and the media about water quality information collected by volunteers. Communications Develop content for IWLA website, social media, and publications, including Outdoor America magazine. Serve as liaison between League members and chapters; other volunteers; state agencies responsible for water quality, public health, and natural resource management; and the national office of the IWLA. Collaborate with the IWLA communications department to proactively engage print, broadcast and other media using Salt Watch data on a local, state and/or regional scale. Other duties as assigned. QUALIFICATIONS Bachelor's degree in environmental education, natural resources management, natural sciences, or related field. At least 2 years' experience directly coordinating volunteers engaged in water quality monitoring or other citizen science activities. Experience meeting with, mobilizing and organizing diverse partners, including local, state, and federal governments, watershed groups and community groups. Interest and demonstrated experience in environmental education, volunteer management, community outreach and water quality assessment. Experience with public speaking and providing engaging training workshops online and in person. Demonstrated ability to work independently and to organize and manage multiple tasks and set priorities. Experience with Microsoft Excel, ArcGIS, or other database/mapping platforms to organize, visualize, manipulate and understand complex data sets. Ability to work constructively and cooperatively with a diverse array of staff, members, volunteers, and colleague organizations. Experience with social media (including, but not limited to, Facebook, Instagram, Twitter). Possess a valid driver's license and own a car for travel. Ability and willingness to travel including for multiple days consecutively and overnight. PHYSICAL DEMANDS Work involves both physical exertion and sedentary activities and includes work that involves exposure to the outdoors, including various biological and chemical elements, especially those that are water-based, and periods of standing and walking on rough terrain. Must be able to sit or stand for up to eight hours at a time while performing work duties. Must be able to travel. Must be able to bend, stoop, push, and pull, and to lift up to 50 pounds, in the performance of both office-related and field duties. Must be able to operate office equipment. Must have vision and hearing corrected to be able to perform essential job functions. Must be able to maintain punctuality and attendance as scheduled. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. COMPENSATION This is a full-time position. Salary is between $40,000 and $42,500, commensurate with experience, with an excellent health care, leave, retirement, and other benefits package. Compensation will be dependent on the qualifications and experience of the successful candidate. HOW TO APPLY Interested applicants should submit a cover letter and resume to [email protected]. No phone calls please. The Izaak Walton League of America is an equal opportunity employer.
    $40k-42.5k yearly 60d+ ago
  • Medical Emergency Dispatcher

    Launchtech

    Dispatcher job in Bethesda, MD

    Are you ready to be the lifeline when seconds count? We're on the hunt for quick-thinkers, multitaskers, extraordinaire, and calm-under-pressure champions to join our crew as full-time or part-time Emergency Services Dispatchers. If you're looking for a job where every call is an opportunity to make a difference and save lives, buckle up because this role is the real deal! This is an on-site position. Multiple shifts to select from for Part-Time or Full-Time roles are listed below. What Will You Do? In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Responsibilities: Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines. Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received. Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident. During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller. Monitors various emergency radios including police, fire, and mutual aid frequencies. Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital. Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols. Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment. Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center. Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations. Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel. Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed. Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines. Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems. Work Shifts: 1st Shift - 6AM-2PM, 2nd Shift - 2PM-10PM, 3rd Shift - 10PM-6AM Requirements One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication Ability to work well under pressure High School Diploma Proficiency in standard computer operations, including proficient typing skills Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams Ability to analyze information given over the telephone in emergency situations quickly Ability to communicate and interact orally with a variety of individuals in emergency situations Working conditions - 24x7, 365 Critical Operations Physical requirements Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use. Benefits: Medical Dental Vision 401K w/ Match! PTO Making a difference and helping those in need And more!? Ready to join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Visit ******************** to learn more about how we deliver Excellence, Period.
    $32k-43k yearly est. Auto-Apply 60d+ ago
  • Customer Service / Dispatcher

    UBEO Business Services 3.8company rating

    Dispatcher job in Owings Mills, MD

    Purpose The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks. Responsibilities Take incoming customer requests for service and supplies and inputs data into E-Auto Prioritizes calls and dispatch information to the appropriate technician in designated area Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment Process auto replenishment orders for supplies for specific customers Audit and process delivery schedules daily for next day delivery/removal of equipment Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible Additional duties as assigned Job Related Dimensions Strong communication skills - both verbal and written Working knowledge of MS Office to include Word, Excel and Outlook Data entry skills with an attention to detail Must reflect the highest priority emphasis on customer service and satisfaction Requires the ability to multi-task in a fast-paced environment Qualifications HS Diploma or GED Physical Demands & Work Environment Ability to sit at desk for prolonged periods of time. Ability to talk on the phone and work with various computer tools and applications. Ability to type and compose written communication in various forms. Ability to lift 20+lbs on occasion.
    $28k-34k yearly est. Auto-Apply 19d ago
  • Service Dispatcher

    Hunter Recruitment Advisors

    Dispatcher job in Westminster, MD

    At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service-we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey. We're hiring a Service Dispatcher! Pay: $20/hr+ range Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you're looking for a rewarding career with opportunity to grow, this is the opportunity for you! You also enjoy excellent benefits, including: Insurance Options PTO + (9) Paid Holidays Family-Owned & Operated Work-Life Balance Weekly Breakfast Meetings Fun Team Events Ongoing Support & Development ABOUT THIS JOB As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support. Dispatching & Scheduling Assign service calls to electricians and HVAC technicians based on skills, location, and workload. Monitor job progress in real time, adjusting schedules for emergencies or delays. Optimize routes to reduce travel time and maximize billable hours. Communicate schedule changes to technicians promptly. Customer Service & Phone Support Answer incoming calls as needed, providing courteous and professional service. Schedule appointments, gather job details, and confirm customer information. Handle customer inquiries, concerns, and follow-up calls. Enter customer data and job notes accurately into the CRM system. Administrative Duties Track technician availability Ensure work orders are complete and properly documented. Assist in preparing daily and weekly technician performance reports. Coordinate with warehouse or purchasing for parts and materials as needed Skills & Qualifications Strong multitasking and organizational skills. Excellent verbal communication and active listening. Proficiency with CSM system Knowledge of basic electrical and HVAC terminology. Ability to handle high call volume while maintaining accuracy Performance Metrics Average dispatch-to-arrival time. Technician productivity and utilization rate. Customer satisfaction scores (post-service surveys). First-call resolution rate for phone inquiries. Requirements High School Diploma/GED is required, some college preferred. Experience working with a skilled trades and/or home services related company preferred but not required. Excellent organizational skills, self-starter and reliable. High level of accuracy and attention to detail. Exceptional verbal and written communication skills. Courteous, professional manner, and strong customer service skills. Strong computer literacy and typing skills. Excellent multitasking and follow-up skills. Able to work both independently and as part of a team.
    $20 hourly Auto-Apply 60d+ ago
  • 911 Emergency Dispatcher (Entry Level)

    City of Bowie 3.6company rating

    Dispatcher job in Bowie, MD

    NOTICE NOV 2025: We are aware of ongoing issues with various applications on our BambooHR listings page. Please ensure ALL required fields (marked with *) are completed. If a field is not applicable to you but is required to proceed, please type "N/A" into the field. If issues persist, please send a screenshot of the page with the error message included to ************************* along with the title of the job for which you are attempting to apply. Thank you! All dispatch center new hires qualify for a $6,000 hiring bonus! $3,000 paid upon the first paycheck, with the remaining $3,000 paid upon successful completion of 1-yr probation Entry-Level: The incumbent will receive messages and citizen calls for police service and maintenance service in the Police Communications Center during an assigned shift. The incumbent can expect training and the possibility of future promotional opportunities with good performance. MINIMUM QUALIFICATIONS • High school diploma or G.E.D.; • One (1) year of responsible work experience; • Ability to pass all required proficiency exams. PREFERRED QUALIFICATIONS: • Certified Maryland State National Crime Information Center (NCIC) CN2 training course; • Certified American Heart Association (AHA) Cardiopulmonary Resuscitation/Basic Life Support (CPR/BLS) course for Health Care Providers; • Completed the Practical and Academic Public Safety Dispatcher I/II training program. *COVID-19 vaccination is strongly preferred* RATE: Up to $26.39 per hour ($54,899.90 annually), depending on qualifications APPLICATION DEADLINE: Open Until Filled All applicants must click "Apply for this Job" to submit an application. The City of Bowie is a drug and alcohol testing employer. THE CITY OF BOWIE, MARYLAND IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE GOVERNMENTAL STRUCTURE.
    $54.9k yearly Easy Apply 60d+ ago
  • Communications Dispatch Coordinator, Nights

    University of Maryland Medical System 4.3company rating

    Dispatcher job in Bel Air, MD

    University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience. A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education. Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County. University of Maryland Upper Chesapeake Health owns and operates: University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD The Upper Chesapeake Health Foundation, Bel Air, MD The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD The Senator Bob Hooper House, Forest Hill, MD Job Description Communications Dispatch Coordinator Full time, Nights, 11pm-7am JOB SUMMARY: Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and/or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school age children to the elderly. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Education & Training: High School diploma or equivalent required. Work Orientation & Experience: One (1) year of experience in a telecommunications, clerical or office setting preferred. Experience and proficiency in office software systems required, focused on the following: Outlook, Word, Excel, and Power Point. Experience operating a multi-line switchboard preferred. EPIC experience preferred. Skills & Abilities: Ability to: a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24/7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct Additional Information All your information will be kept confidential according to EEO guidelines. Compensation Pay Range: $17.51-$24.76 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [email protected].
    $17.5-24.8 hourly 19d ago
  • Medical Emergency Dispatcher (Part-time)

    Launchtech

    Dispatcher job in Bethesda, MD

    Job Description This is an on-site PART-TIME position. Friday and Saturday 2-10PM. Are you ready to be the lifeline when seconds count? We're on the hunt for quick-thinkers, multitaskers, extraordinaire, and calm-under-pressure champions to join our crew as a part-time Emergency Services Dispatcher. If you're looking for a job where every call is an opportunity to make a difference and save lives, buckle up because this role is the real deal! What Will You Do? In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD. Responsibilities: Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines. Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received. Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident. During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller. Monitors various emergency radios including police, fire, and mutual aid frequencies. Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital. Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols. Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment. Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center. Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations. Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel. Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed. Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines. Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems. Requirements One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication Ability to work well under pressure High School Diploma Proficiency in standard computer operations, including proficient typing skills Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams Ability to analyze information given over the telephone in emergency situations quickly Ability to communicate and interact orally with a variety of individuals in emergency situations Working conditions - 24x7, 365 Critical Operations Physical requirements Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use. Benefits: Medical Dental Vision 401K w/ Match! PTO Making a difference and helping those in need And more!? Ready to join the LaunchTech Crew? LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Visit ******************** to learn more about how we deliver Excellence, Period. Powered by JazzHR ay0WsHhNId
    $32k-43k yearly est. 6d ago

Learn more about dispatcher jobs

How much does a dispatcher earn in Towson, MD?

The average dispatcher in Towson, MD earns between $26,000 and $45,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.

Average dispatcher salary in Towson, MD

$34,000

What are the biggest employers of Dispatchers in Towson, MD?

The biggest employers of Dispatchers in Towson, MD are:
  1. Compass Group USA
  2. MV Transportation
  3. Crothall Healthcare
  4. Transdev Services, Inc.
  5. Maximus
  6. Robert Half
  7. MV Transit
  8. PMC Group Dba Piper Staffing
  9. Procare Ambulance of Maryland
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