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Public Safety Administrator - Dispatcher
University of Massachusetts 4.1
Dispatcher job in Worcester, MA
Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 25, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
$47.5k-64.9k yearly 40d ago
Dispatcher - Wallingford, CT
Maersk 4.7
Dispatcher job in Wallingford, CT
**Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management. ****Shift: Monday-Saturday with Sunday and Tuesday off. The hours are 11:00 AM - 7:00 PM or varying shifts. Needs to be flexible** **Essential Functions:** + Scheduling drivers to make freight delivery or collect shipments and packages + Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests + Planning predetermined routes for drivers + Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time. + Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need + Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times + Monitoring truck repairs and maintenance schedules + Logging vendor complaints or concerns + Answering phone calls from vendors, customers, and management and helping them as needed. + Other duties as requested **SKILLS/COMPETENCIES:** + Strong aptitude for time management + Excellent understanding of local and state traffic laws and regulations + Ability to make quick changes in routing + Strong interpersonal skills + Ability to prioritize and multitask + Deep understanding of computer software and technologies + Able to read, write and speak English **Company Benefits:** Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! **Pay Range:** $23.50 per hour _*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work_ **_directly_** _with the selected candidate(s) on the final starting salary in accordance with all applicable laws._ \#Indeed Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Wallingford USA, Connecticut, Wallingford, 06492 Full time Day Shift (United States of America) Created: 2025-12-11 Contract type: Regular Job Flexibility: Site Based Ref.R168376
$23.5 hourly 18d ago
Dispatcher
Trinity College 4.0
Dispatcher job in Hartford, CT
Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity's most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives. The Trinity College Campus Safety Department is an engaged, professional community-oriented department that ensures the safety and security of the College through problem solving and partnerships. This is achieved by supporting a diverse workforce, continuous training, and a collaborative approach to safeguarding the campus through extensive interaction and partnerships with students, faculty, staff, visitors, and the broader Hartford community. Campus Safety is part of the Division of Student Success and Enrollment Management. The goal of this division is to support the mission of Trinity College by delivering exceptional educational, athletic, recreational, and developmental experiences focused on the principles and values of community, diversity, equity, and inclusivity. We seek to hire qualified individuals to provide for the health and well-being of our students, faculty, staff, and surrounding community. The staff in Campus Safety play a vital role in supporting a positive student experience and helping to create a campus environment that supports student retention and graduation. We also seek to hire individuals who value life-long learning. Our policies support the mission of the college and in doing so we have emphasized the following key areas in our policies to enhance Campus Safety's support of an inclusive campus climate: implementation of anti-discrimination/bias-free policing policy; increased focus on community policing/engagement; formalized & enhanced accountability systems; and the development of crisis intervention/de-escalation and use of force policies. The Dispatcher will provide communications for the delivery of Campus Safety services; dispatch Campus Safety Officers for routine and emergency situations; receive incoming communications via telephone, web-based program alerts, or radio relating to Campus Safety services. * Serve as the initial point of contact for Campus Safety services, handling calls for service, general inquiries, and other requests with professionalism, empathy, and compassion. * Assist the students, faculty, and staff, of a diverse campus through a customer-service approach while working in the dispatch center. * Receive incoming communication relating to Campus Safety services of the College. * Operate the Campus Safety radio communication system to dispatch Campus Safety personnel for the performance of duties. * Support flow of information to and from Campus Safety Officers over the radio system, including information from other outside law enforcement agencies. * Receive emergency fire, medical, and burglar alarms, and deliver relevant information to responding patrols. * Keep supervisors informed of all incidents and make appropriate notification of on-call personnel based upon published lists. * Maintain or monitor relevant computer databases and reporting systems during assigned tour. * Enter incident data into Report Exec Dispatch computer-based reporting system. * Monitor POMCO personal safety device alert website. * Monitor SALTO graphical mapping/card access system software. * Monitor Blue light emergency phone network. * Proactively monitor a robust video surveillance system to deter crime, inform patrols of suspicious activity, and research unfolding or recent events. * Monitor the Campus Safety office during assigned shifts, addressing walk-in inquiries, requests for service, and related administrative tasks. * Maintain, and be able to access critical information related to college operations such as: * Daily schedules, policies, and bulletins * Daily Crime Log * Clery Act Log * Daily Vehicle Tow Log * Records related to students, faculty, and staff, including housing and phone numbers * Blue light emergency phones on campus * Perform all other duties and tasks assigned.
$34k-41k yearly est. 60d+ ago
Call Center Dispatcher
Global Channel Management
Dispatcher job in East Hartford, CT
Call Center Dispatcher needs 6 months experience Call Center Dispatcher requires: 6 months minimum experience in call center/dispatcher experience Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Call Center Dispatcher duties: Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls Provide clear, complete, accurate and objective information based on full understanding of program requirements.
$35k-46k yearly est. 60d+ ago
Emergency Telecommunications Call Taker/Dispatcher Trainee
City of Hartford, Ct 4.4
Dispatcher job in Hartford, CT
Vacancies are in the Department of Emergency Services and Telecommunications. Emergency Telecommunications Call Taker: Salary $48,152.00 - $58,266.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Serves as the first point of contact with callers. Processes requests for service via 9-1-1 and other phone lines, for police, fire, and Emergency Medical Service (EMS) emergencies. Questions the caller to determine nature of incident and refers the caller appropriately. After the successful completion of a six (6) month probationary period, Call Takers are eligible to be placed on a promotional list for Emergency Telecommunications Dispatcher Trainee. Emergency Telecommunications Dispatcher Trainee: Salary $54,587.00 - $56,225.00 Annually Receives and processes all emergency and non-emergency requests for service. Determines the appropriate response required and the need for pre-arrival instructions. Broadcasts messages to Police, Fire, and EMS units to respond to requests for service. Processes requests for information such as record checks and stolen car listings. Maintains contact with Field Units and maintains records of units in or out of service. Operates radio, Computer Aided Dispatch System and other communications equipment. Performs related work as required. After the successful completion of a nine (9) month probationary period, including obtaining required certifications, Emergency Telecommunications Dispatcher Trainees will be eligible to be automatically promoted to Emergency Telecommunications Dispatcher ($62,257.00-$75,335.00 Annually). Certified is defined as holding a current State of Connecticut Telecommunicator Certification, Collect/NCIC Certification AND EMD Certification. These positions are in the 1716 union position. The hours of the position are 40 per week. This position requires working holidays, weekends and shift work. Additional earning potential exists with overtime, shift differential and holiday pay. Please note that this recruitment will result in a combined list. The Appointing Authority will determine which position to offer selected candidates. The examination will consist of a computerized written test, a performance test, a typing test, or a combination thereof. All parts of the examination, including tests and ratings, will be related to the requirements of the position. The examination is designed to measure: typing speed and accuracy; prioritization; multitasking; data entry; memory recall; comprehension; probability; and decision-making. Testing Dates: Testing will be held within the week of January 12 through January 16, 2025. Dates and times of the testing sessions will be sent via email. Candidates will be sent a link to self-schedule for testing after the posting closes. Please be sure to regularly check your email for the scheduling link. Scheduling will be done on a first come-first serve basis. Candidates will be required to attend one test session. Please use this link, Practice Tests, to familiarize yourself with what the test will entail. Open to all applicants who meet the following qualifications: A high school diploma or GED. A COPY OF YOUR LICENSE MUST BE SUBMITTED WITH YOUR APPLICATION. A COPY OF YOUR DIPLOMA OR TRANSCRIPT MUST BE SUBMITTED WITH YOUR APPLICATION. A DEGREE OR TRANSCRIPT SUBMITTED WILL BE VERIFIED BY THE HUMAN RESOURCES DEPARTMENT. SPECIAL REQUIREMENT: Call Taker Must successfully complete the mandated State of Connecticut Telecommunications Certification within one year of employment. Must successfully complete a State of Connecticut recognized Emergency Medical Dispatch (EMD) Course selected by the Department. SPECIAL REQUIREMENT: Dispatcher Trainee If appointed, you must successfully complete Telecommunicator State Certification, NCIC/ COLLECT certification, and a State-approved emergency medical dispatch course within nine (9) months of appointment date. A valid driver's license preferred. A COPY OF YOUR LICENSE MUST BE SUBMITTED WITH YOUR APPLICATION. If selected, you will be required to pass a physical examination administered by a city physician, a drug and alcohol screening, and a background check. If appointed as a Call Taker you will serve a six (6) month probationary period. If appointed as Emergency Telecommunications Dispatcher Trainee, you will serve a nine (9) month of probationary period. This examination and employment process is subject to all federal, state, and municipal laws, rules and regulations. * Application must be completed in its entirety, including required documentation. Applications without proper documentation shall result in your disqualification. * All correspondence and information concerning the application and testing process will occur via email, unless otherwise requested at the time of application. * Please be sure to check your junk and spam email for all recruitment communication. * Applications via facsimile or email are not accepted. EMPLOYMENT PREFERENCES AND LEGAL NOTICES * Hartford Residency Preferred: Preferably be a bona-fide resident of the City of Hartford at the time of application. A completed City of Hartford Residency Affidavit including proof of residency as indicated on the RESIDENCY AFFIDAVIT may be submitted. * Veteran's Preference Form: Preferential Points may be given to Eligible Veterans. Must submit a Veteran's Preference Form, along with a DD-214 and Disability letter (if applicable) from the Office of Veteran's Affairs. * American With Disabilities Act: The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need accommodation in the application or testing process, please contact the Human Resources Department. * An Affirmative Action/Equal Opportunity Employer: The City of Hartford is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, veterans and persons with disabilities.
$62.3k-75.3k yearly 9d ago
Student Transportation Dispatcher
Kiddie Kabz
Dispatcher job in North Haven, CT
The central point of communication between drivers, schools, and parents, ensuring student safety and timely transport while also handling issues, maintaining records, and arranging substitute drivers as needed. This role may also involve administrative tasks, and driving a bus in emergencies. The daily operations of transportation by training on drivers applications, scheduling routes, assigning drivers. View all jobs at this company
$37k-50k yearly est. 23d ago
Dispatcher
Mr. Rooter of Southern Ct
Dispatcher job in North Branford, CT
Job Description If you are looking for a new career where you can get coaching and training for a job that's in demand, we are looking for you! Apply today to join the team at Mr. Rooter Plumbing. We are looking for the best people to join our team. You may have never thought about being a dispatcher as a career, but it's a job that pays extremely well! Plumbing is a very important service work that's always needed, even in times of economic uncertainty. As a dispatch professional, you'll be doing something that matters! At Mr. Rooter Plumbing, you don't need prior dispatching experience or a college degree to join our team. (But if you have some, that's a plus!) We'll teach you everything you need to know to get started in a career in this industry. Within a short period of time, you will be a trained dispatch professional in the service industry. Plus, you'll be on a career path for more advanced leadership skills and credentials that will give you future job security and an opportunity to grow your income. That's why this is the best dispatching job on the planet! How to Know if You Are a Good Fit for this Service Professional Position This dispatcher job isn't for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading: · You like interacting with people. You'll be the backbone of our company and will communicate with service professionals and management daily, solving problems and saving the day. Plus, you'll be part of the team here at Mr. Rooter Plumbing. · You like working in a collaborative environment. After your initial training, you'll be in you'll work with management and customer service professionals delivering a first-class customer experience to homeowners. · You are patient and persistent. You like figuring things out and don't get frustrated easily. You're willing to take the time to explain things and help people and see something through. · You like working with technology. You'll need to be comfortable using a variety of different digital technology and software applications. We'll teach you the best way to use every system required to perform the work. · You aren't afraid of a challenge. You'll apply creative solutions to complex problems that enables the franchise to achieve strategic initiatives and financial goals. · You like working with a team. You will be key in maintaining a sound, positive work environment that fosters a culture of excellence and teamwork. You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. We'll show you multiple ways and different options for opportunities to grow your career in the home service industry. Here's What You'll Be Responsible For Initially, you'll team up with a more experienced dispatcher to train on the knowledge and skills you'll need to perform. Once you are up to speed, you'll be critical in providing an excellent experience for our customers. You'll provide crucial services for our customers' homes and families. Here are the things you'll be responsible for: · Communicating with the Managers and Service Professionals - You'll interact daily with management and service professionals to synchronize activities to ensure the right tools and the right technicia, are sent to the homeowner at the right time to solve their plumbing needs. · You are highly adaptable to a dynamic environment - You can adjust easily to changes in priorities and demands of the homeowner as well as management while maintaining focus on the goals of the franchise owner. · Following Our Mr. Rooter Plumbing Process - You'll follow our proven process, from communicating with the customer to processing payments. How We Measure Success at Mr. Rooter Plumbing The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There's even a physical scoreboard at the office so that we can celebrate the victories. Here are some of the things we measure: Offering and Delivering Solutions - We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs. Quality Workmanship - We make sure we get it done right, the first time. Operating Efficiently - We stay productive with our time and carefully use materials to avoid waste. High Customer Satisfaction - We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location. How We Take Care of Our Team Members · Paid Training - We make sure that you have the knowledge and skills to grow in your career. · Computer and Software - We use state-of-the-art technology and software to make customer interactions faster and easier. · Paid Time Off · Benefits The starting pay range for this position is $XX.XX to $XX.XX per hour, depending on your level of experience doing similar work. At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry, starting from general labor positions all the way to team leaders or licensed plumbers. If you're ready to join our talented & enthusiastic team that shows up ready to crush goals, it is time to take the next step! APPLY TODAY!
$35k-47k yearly est. 18d ago
EMS DISPATCH
Hunter s Ambulance Service 3.8
Dispatcher job in Meriden, CT
Hunters Ambulance Service is seeking a motivated, skilled, and resourceful individual to join our Dispatch team as a Telecommunicator / Call Receiver in Meriden, CT. This person will accept, assess and direct non-emergency, emergency and requests for service calls, deploy appropriate resources in a timely and efficient manner and also provides Emergency Medical Dispatch instructions for all emergency calls. The ideal candidate for this position is a critical thinker with excellent organizational and communication skills who possesses a strong customer-centered work ethic and attention to detail. Key responsibilities and requirements include, but are not limited, to: MUST have 24/7 open availability to work shifts on days, nights, weekend and holidays. You will NOT be scheduled for 24/7 shifts. Employs computer data entry skills to process information. Communicates effectively utilizing phone, radio and other telecommunications devices. Coordinates emergency requests with other agencies. Provides Emergency Medical Dispatch Instructions to emergency calls. Facilitates communications of vehicles, equipment and service requests. Responsible for relay of pertinent information via phone and radio to crews. Responsible for bookings, non-emergency dispatch during “off hours”. Must Maintain International Academies of Emergency Medical Dispatch certification. Attends Continuing Dispatch Education. Utilizes caller integration skills to obtain accurate information. Do you meet the Preferred Qualifications? High school diploma or general education degree (GED) or one year related experience and/or training; or equivalent combination of education and experience. State of Connecticut Telecommunications Certification (Must be obtained within one year of employment) Emergency Medical Dispatch Certification. (preferred) Outstanding written and verbal communication skills Ability to handle confidential information Ability to work in a fast paced environment, with changing priorities Must be self-motivated and have the ability to exercise initiative and work independently Attention to detail is required Ability to multi-task on a variety of tasks and assignments Excellent follow up and follow-through capabilities Superior computer skills in Microsoft Office including Microsoft Outlook PowerPoint, Word, and Excel Team oriented perspective, able to work well and contribute with others Hunters Ambulance Service Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
$32k-41k yearly est. Auto-Apply 60d+ ago
Dispatcher
Hurley & David 3.6
Dispatcher job in Springfield, MA
HD Air, a dynamic, rapidly-growing HVAC and Plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: * A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED) * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. APPLY TODAY!
$32k-41k yearly est. 3d ago
Warehouse Dispatcher
Bender Plumbing Supplies 3.3
Dispatcher job in New Haven, CT
BENDER is a leading wholesale plumbing distributor dedicated to providing top-quality plumbing and HVAC products to our valued customers. We take pride in our commitment to embracing technology to drive results, and fostering a culture built on core values, team building, and training. You will be working for a company that cares about its customers AND its team. We are proud to announce that BENDER received an award by the Hartford Courant as a BEST PLACE TO WORK IN CT 2023. Are you ready to be a successful leader that leads by example? Are you ready to dive into a career that thrives on working hard and working smart? Do you use technology to drive results? Are you a leader who builds a strong team by rolling up your sleeves and jumping in? Join the BENDER team as a full-time Dispatcher and be at the heart of our mission to provide top-notch service to our customers. THIS IS NOT A DESK JOB. It is a dynamic, working dispatch position where you will be assisting your team with the staging, loading, and unloading of materials-jumping in to help the team get the job done right! As a Dispatcher at BENDER you will be accountable for: Receiving, organizing, and logging deliveries Ensuring drivers are following safety checks and procedures Efficient routing of deliveries Monitor drivers and verify proper status and location of each delivery Prepare, assist, verify, and POD orders to be delivered On time delivery and accuracy Essential Job Functions: Roll up your sleeves and work alongside the team, especially during busy periods or unexpected challenges. Effectively schedule and dispatch delivery drivers to fulfill customer orders while optimizing routes for efficiency. Embrace and leverage technology tools, such as GPS systems and dispatching software, to streamline operations and drive results. Safety Compliance: Enforce safety protocols and regulations to minimize accidents and maintain a safe work environment for all team members. Proactively identify and address operational challenges, finding solutions to optimize efficiency and customer satisfaction. Provide exceptional customer service by promptly addressing inquiries, handling delivery-related issues, and ensuring customer satisfaction. Maintain accurate records of dispatch activities, driver performance, and customer interactions. Uphold and promote the core values of BENDER in all interactions and decision-making processes. Collaborate closely with our team of drivers and support staff to foster a positive work environment and achieve common goals. Candidate DOT Medical Card preferred Exceptional organizational and multitasking skills. Leadership and team-building skills. Commitment to safety and adhering to company policies and procedures. Prior dispatching or logistics experience is a plus. Strong work ethic and a willingness to embrace working hard and working smart Strong technological proficiency, including the use of dispatching software and GPS systems. Adaptive to new technologies and software. Excellent communication and interpersonal skills. Physical ability to work in a fast-paced, physically demanding environment. assist with loading and unloading of materials. BENDER offers a GREAT company culture and AWESOME benefits: Competitive Compensation We are an EOS Company Medical/Vision/Dental Benefits 401(k) with a company match PTO and paid holidays Company-paid basic life insurance Casual dress code Company events Employee discount program on thousands of brands Weekly company meetings for sharing and learning EAP Program (Employee Assistance Program - Offers free confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems) If you are a results-oriented individual who thrives in a fast-paced, hands-on environment and shares our commitment to hard work, technology, core values, team building, and training, we invite you to apply for the Dispatcher position at BENDER. Join us in delivering excellence. BENDER is an equal opportunity employer and welcomes candidates from all backgrounds to apply. Please Note: All communications regarding your application status will be through email. Bender will not share application status information over the phone.
$33k-42k yearly est. Auto-Apply 11d ago
Warehouse Dispatcher
Calabro Cheese Corp 2.9
Dispatcher job in East Haven, CT
Job Description About the Role: The Warehouse Dispatcher plays a critical role in ensuring the efficient and timely distribution of goods within a manufacturing environment. This position is responsible for coordinating the movement of products from the warehouse to various destinations, optimizing delivery schedules, and maintaining clear communication with drivers and warehouse staff. The Warehouse Dispatcher ensures that all shipments comply with company policies and safety regulations, minimizing delays and errors. By managing logistics and inventory flow, this role directly contributes to customer satisfaction and operational excellence. Ultimately, the Warehouse Dispatcher supports the manufacturing supply chain by facilitating smooth and accurate dispatch operations. Minimum Qualifications: High school diploma or equivalent. Proven experience in warehouse operations or dispatch coordination, preferably within manufacturing. Basic knowledge of inventory management and logistics principles. Familiarity with dispatch software or transportation management systems. Strong communication and organizational skills. Preferred Qualifications: Associate degree or certification in logistics, supply chain management, or related field. Experience working with manufacturing supply chains and understanding of production schedules. Proficiency in advanced dispatch and routing software. Knowledge of safety regulations related to warehouse and transportation operations. Ability to analyze data to improve dispatch efficiency. Responsibilities: Coordinate daily dispatch schedules to ensure timely delivery of products to customers and internal departments. Communicate effectively with warehouse personnel, drivers, and management to track shipments and resolve any issues. Maintain accurate records of dispatched goods, including shipment details, delivery times, and driver logs. Monitor inventory levels and collaborate with warehouse staff to prepare orders for dispatch. Ensure compliance with safety standards and company policies during loading and transportation processes. Use dispatch software and communication tools to optimize routing and delivery efficiency. Respond promptly to any delivery delays or emergencies, adjusting schedules as necessary. Skills: The Warehouse Dispatcher utilizes strong organizational skills daily to manage multiple shipments and schedules simultaneously, ensuring that all deliveries are executed on time. Effective communication skills are essential for coordinating between warehouse teams, drivers, and management, facilitating smooth operations and quick resolution of issues. Proficiency with dispatch and inventory management software enables the dispatcher to track shipments accurately and optimize delivery routes. Analytical skills help in assessing delivery performance and identifying opportunities for process improvements. Additionally, knowledge of safety protocols ensures that all dispatch activities comply with regulatory standards, maintaining a safe working environment. 5:00AM - 2:30PM
$36k-45k yearly est. 25d ago
Operations Center Dispatcher
National Ambulance
Dispatcher job in Springfield, MA
National Ambulance, LLC is looking for a motivated individual to join our operations team in Springfield, MA Incumbents are responsible for a wide variety of operations center activities, managing all available resources to include receiving emergency and non-emergency requests for ambulance service from public and private parties, transmitting orders to suitable response units and administrative duties. Responsibilities: • Multi-tasking in a fast paced office setting • Communicating effectively, both verbally and in writing • Resource Management • Working independently without direct supervision to accomplish goals • Scheduling & Quality Control The ideal candidate will have: • Experience in Microsoft Office • The ability to type at least 40 wpm. • Strong attention to detail • Reliable transportation. • A positive attitude. • The ability to work in a team. • Strong interpersonal skills. • Willingness for continual learning. • Flexibility, assertiveness, openness to change & forward thinking Benefits: • Health and Dental Insurance • Flexible Scheduling • Paid Time-Off • 401k Plan • Incentive Programs • Extensive Paid Training Program • Emergency Medical Technician Certification • Emergency Medical Dispatcher Certification Requirements - Driver's License - Be able to read and write in English
$32k-49k yearly est. 60d+ ago
Dispatcher
Estuary Transit District
Dispatcher job in Essex Village, CT
Join River Valley Transit: Make a Difference in Middlesex County! Are you looking for a career where your daily work genuinelyimproves your neighbors' livesand strengthens your community? Estuary Transit District, operating as River Valley Transit, is the vital link connecting Middlesex County residents. We provide nearly400,000 essential trips annually, ensuring access to jobs, crucial medical appointments, education, and shopping. When you join our team, you're not just taking a jobyou're becoming a key player in community connectivity and a champion for residents. Why Choose River Valley Transit? Our employees are proud to know they are making a difference every single day. We are committed to recognizing that contribution by offering acompetitive compensation packageandunparalleled stability. Your Outstanding Benefit Package We believe in taking care of the people who take care of our community. In addition tocompetitive pay, our benefit package stands out: Exceptional Health Coverage:Access thesame comprehensive Health, Dental, and Vision benefitsoffered to CT state employees. Secure Your Future:Enjoy an Employer-Paid Retirement Plana significant advantage that secures your financial future without requiring employee contributions. Peace of Mind:Employer-Funded Life Insuranceis provided for all staff. Time to Recharge:Benefit from aGenerous Paid Time Off Policythat recognizes the importance of work-life balance. Ready to make a Tangible Difference? Apply today and start driving your career forward! Position Overview Patiently explains the service options available for a potential client (including information on transportation procedures): takes requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assists passengers with trip planning; handles scheduling, confirmation, and cancellation of trips; vehicles to shifts; maintains two-way communication with drivers throughout the day, and handles other clerical duties as assigned by the Road Supervisors, Director of Operations, Operations Manager or Executive Director. Oversee drivers and their shifts to ensure compliance with routes, schedules and policies. Provide assistance with mechanical, routing or emergency situations. Prepare forms, maintain records, and files. Work is characterized by the variety, complexity, and frequent public contact associated with the position. Considerable tact and courtesy are required as well as judgment in selecting and applying standard procedures and practices to specific tasks. Work is performed under general supervision and is evaluated by observation, conference, and the overall effectiveness and accuracy of duties performed. Essential Job Functions Take phone requests for transportation services from customers. Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and Dial-A-Ride and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area. Assess the clients needs and handles scheduling, confirmation, and cancellation of trips. Ensures scheduled routing makes sense in regards to timing and geographical direction. Meet and/or exceed ETD customer service and dispatching standards and assist the Operations Manager to respond to road call emergencies and vehicle accidents; assist in meeting ETDs vehicle emergency service standards. Operate the buses in service in an emergency situation. Communicate with drivers as necessary. In conjunction with the Lead Dispatcher, insure that vehicle service hour records (including driver manifest reports and logs) are accurate and up to date. Prepare client intake forms and files, trip records and complaints/suggestion files. Type necessary reports, forms, and correspondence as needed. Manage the direct collection of all fares and insure that the cash collection and reconciliation meets the standards established by the District. Take and successfully pass a drug test for pre-employment, as well as at random, reasonable suspicion, and post accident drug and alcohol tests as deemed appropriate by the Districts current approved drug testing policy. Monitor work environment for safety standards and potential hazards. Notify DER of need for a reasonable suspicion drug test. Notify Operations manager of known or observed safety or policy violations. Requirements Courteous, friendly, personable demeanor. Orientation toward customer service (interest in helping customers). Working knowledge of county, state, and federal statutes pertaining to public transportation (or demonstrated ability to learn them).
$35k-47k yearly est. 7d ago
Dispatcher at Premium Choice Express
Monika Obermeier
Dispatcher job in Holyoke, MA
We are a delivery service provider for Amazon, a company that is changing how logistics are executed. Premium Choice Express LLC provides non-stop outstanding customer service 7 days a week. Our team members are a vital part of the Amazon customer experience. We are searching for team members who place customers first by creating an enjoyable experience. Our team understands first impressions and reflect this in our professional appearances. If you align with these attributes, we would like you to become a member of our team. Hourly rate: $16.50 - $18.00/hour Benefits: Medical Insurance / Paid Holidays and Vacation Position Type: Fulltime Dispatch / Job Location: 489 Whitney Avenue, Holyoke, MA. 01040 Job Description: Prior experience as a supervisor and meeting metrics desired. Work as a delivery driver in some capacity helpful, but not required. Must remain agile and ready to handle sudden route changes or delivery matters. Maintain high level of professionalism and leadership in order to mentor other drivers. Responsibilities include monitoring delivery routes and package delivery and communicating with the delivery drivers, while anticipating, assigning, and executing rescues as needed. Roles and Responsibilities: Oversee or lead employees working as a Delivery Associate. Research and prepare resources to develop timely as well as efficient workflow. Manage development, research as well as reconcile departmental reports. Manage complete daily issue resolutions for Delivery Associates in all delivery areas assigned. Maintain steady visibility to as well as track of every Delivery Associate daily. Identify issues and root cause for delivery obstacles to ensure customer satisfaction. Convey departmental tasks for guidance of management. Maintain contact with all internal departments (i.e. - Fleet Team, Training Team) inclusive of issue resolution. Conduct project management and coordinate duties as required. Execute personnel activities as per company's policies as well as applicable laws. Ensure all staff members attain company as well as location standards. Monitor employees as well as operational processes. Perform duties and tasks assigned by Operations Manager. Qualifications: Candidates must be willing to commit to a consistent schedule. Working weekends is required. Standard 9.5 -hour workday, please note we operate in rain, sleet, and snow, until the job is complete. Previous experience supervising a team Safe driver who must follow all traffic laws and safety precautions, while operating a company cargo van Positive attitude Adaptable, dependable, fast learner Must be able to lift and move packages weighing up to roughly 50 lbs. (hand trucks are provided) Must have reliable transportation to and from work Good communication skills Experience: delivery experience required Skills and Specifications Ability to take and follow direction Ability to analyze information, make decisions, problem solve, prioritize assignments and lead an ever-changing work environment Ability to interact effectively and appropriately with subordinates and management Ability to be a team player, motivate and work well under pressure Conduct the business of company with the highest ethics and level of integrity Capable of preserving confidential or sensitive information Effective time management, organization and multi-tasking skills Excellent interpersonal communication, leadership, and customer service skills Strong communication skills in writing and verbal Proficient in Microsoft Word, Excel and Outlook fleet tracking software Requirements: Must be at least 21 years of age Must have a valid driver's license Must pass a comprehensive drug screening AND a seven (7) year background check Must have a clean driving record Must attend all training sessions Shifts: 8-10 hour shifts daily, 4 days a week. Days and hours may vary depending on volume and need.
$16.5-18 hourly 24d ago
Dispatcher
Amherst College 4.3
Dispatcher job in Amherst, MA
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Dispatcher position. The Dispatcher is a full-time, year-round position. The expected salary range for this job opportunity is: $22.70 to $25.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information. Adhering to the principles of community engagement and community-oriented problem solving, the Dispatcher provides the initial point of contact for emergency response to criminal activity, fires, medicals, fire alarms, and intrusion alarms. The Dispatcher also provides community service as the college's operator. The Dispatcher position is considered an essential position, meaning the employee is expected to report to work even if the College is closed for weather-related or other reasons. Some overtime, weekend, and occasional shift change work is required. Due to the nature of the position, the Dispatcher must respond to emergencies as needed. Summary of Responsibilities: Public Safety Dispatcher * Answers five emergency lines, four Police business lines, multiple college operator lines, and the direct line to the Amherst Police and Fire Departments * Collects information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities, i.e., Police, ACEMS, Safe RIDE, Environmental Health and Safety, Amherst Fire, Facilities, Office of Student Affairs, or any other office on campus * Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers, e.g., license, warrant, and criminal history checks * Monitors fire, intrusion, panic, and other alarms * Monitors cameras on campus * Activates the college's emergency mass notification system as directed by a ranking officer * Provides emergency instructions, calls in personnel after hours, and supports and assists the community as a whole in a supportive and professional manner * Records details in the Automated Record Management System (ARMS) database. The Police Department uses information stored in this system to comply with the state law on Public Police Logs, to keep the administration of the College informed of police department activity, to create records of crime and prosecute criminal cases, and to compile statistics for the Federal Clery Compliance document. This information is often highly confidential, sensitive in nature, and protected by law Administrative Support Operator: * Answers the Amherst College externally published general phone line * Directs visitors and callers to the many diverse events on campus * Utilize the Event Management System (EMS) program to access room reservations and function schedules to provide accurate information Pool Vehicles: * Verifies the prescheduled use of the Pool Vehicles, ensuring the driver is credentialed and has been authorized to operate a Pool Vehicle utilizing the Event Management System (EMS) scheduling software and the Five College Credentialing site Access Control Buildings: * Assists authorized contractors and staff in getting keys * They are also a key link in the One Card system, issuing temporary identification, controlling access upon direction of a police officer Parking: * Issues parking permits to students, faculty, staff, contractors, and visitors Qualifications: Required * High School Diploma or Equivalent * Related experience in law enforcement, security, or dispatching * Proficient in Microsoft Office and able to learn new software programs * Attention to detail * Strong problem-solving and time management skills, as well as the ability to multitask * Demonstrated interpersonal, written, and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions * Requires sensitivity to issues of confidentiality * Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds * Successful completion of required reference and background checks Preferred * Associate's Degree Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$22.7-25 hourly Auto-Apply 19d ago
Dispatch Supervisor
Transdevna
Dispatcher job in Hamden, CT
Dispatcher Transdev in Hamden CT is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Non-CBA Position: + $26.00 to $28.00 hr. Benefits include: + Medical, Dental & Vision + 401K + PTO /Vacation (after 1 year of employment) Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Ensure the dispatching boards are correct and keep them updated. + Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups. + View and edit trips, using correct vehicles and drivers. + Be able to geographically locate drives at all times. + Reassign trips as necessary to accommodate maintenance and trip demands. + Ensure timely performance of all trips by monitoring driver routes periodically. + Ensure proper radio and 10-codes used. + Document all drivers call outs, including early and late starts, and early and late finish. + Drive when needed to cover a route or bringing buses to dealers, etc. + Assist drivers and notify proper authorities in event of an accident. + Inform maintenance department of any road service calls + Other assigned duties. Qualifications: + High School Diploma or GED (Some college preferred) + CDL Required + 3-5 years' experience dispatching. + Excellent verbal, interpersonal and customer service skills. + Problem solving and analytical skills. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us: ******************** The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Other Job Type: Full Time Req ID: 6630 Pay Group: X58 Cost Center: 55329 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$26-28 hourly 7d ago
Public Safety (911) Dispatcher
Northwest Ct Public Safety Communication Center 3.4
Dispatcher job in Waterbury, CT
Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become part of Connecticut's largest Regional 911 Center as a Public Safety Dispatcher! Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need. About what we do: Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. About the position of Public Safety Dispatcher: As a member of our team, you will be tasked to: Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies Job Requirements: Prior or current Public Safety experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience. Applicants without this experience will not be considered. Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations Availability to work in varying shifts, including nights, weekends, and holidays Highly dependable in consistently reporting for work on time and as scheduled; available for mandatory overtime when High School Diploma or equivalent Eligibility to work in the United States Perks and Benefits: Competitive salary package with opportunities for growth and advancement Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role Rewarding work environment where you can truly make a difference and help those in need State-of-the-art facilities and technology to support your success Health, dental, and vision Long-term and short-term disability 401 (k) with company match How to apply: Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person, multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position. This is a full-time, non-exempt 40-hour per week position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement. A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.
$25k-31k yearly est. 18d ago
Dispatcher
Koopman Lumber Co 3.7
Dispatcher job in Meriden, CT
Type: Full-Time Reports To: Store Manager We're looking for a Dispatch Manager to oversee daily delivery operations. In this role, you'll coordinate order scheduling, manage routing, and supervise drivers and pullers to ensure orders are accurate, efficient, and on time-keeping our customers' projects moving forward. What You'll Do As part of our team, you'll: Oversee the scheduling, pulling, and loading of orders to ensure timeliness and accuracy. Fully learn and utilize our dispatch/shipping software to manage order flow and keep sales teams updated. Communicate consistently with sales on delivery statuses, changes, or issues. Route trucks for maximum efficiency while maintaining safety and load compliance. Supervise pullers and drivers, ensuring they are properly trained and performing at their best. Partner with our mechanic to coordinate truck maintenance and respond to driver feedback. Review stock issues and communicate with purchasing on shortages or outages. Invoice orders accurately at time of shipment. Follow company policies on credit returns, pickups, and labor scheduling. Support continuous improvement of delivery operations to meet company goals. Why You'll Love Working Here We know your career is more than just a paycheck-it's about growth, support, and being part of something meaningful. Competitive pay and benefits package including health and dental insurance, 401(k) with company match, life insurance, short- and long-term disability coverage, and employee discounts. A family-owned company culture where you're valued and supported. Opportunities for training, professional development, and career advancement. A leadership role where your decisions directly impact customer satisfaction and company success. How to Apply Ready to join the Koopman Lumber team? Apply today with your resume and a short note about why you'd be a great fit. Learn more about us at: koopmanlumber.com/contact/careers/ Need Assistance Applying? Contact our Acquisition Manager: Ben Doyle Pita - **************************** Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.
$35k-46k yearly est. 53d ago
Public Safety Administrator - Dispatcher
University of Massachusetts Medical School 4.3
Dispatcher job in Worcester, MA
Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. Additional Information #LI-AC1
$37k-43k yearly est. Auto-Apply 19d ago
Public Safety Dispatcher
Northwest Ct Public Safety Communication Center 3.4
Dispatcher job in Waterbury, CT
Job Description Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become part of Connecticut's largest Regional 911 Center as a Public Safety Dispatcher! Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need. About what we do: Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. About the position of Public Safety Dispatcher: As a member of our team, you will be tasked to: Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies Job Requirements: Prior or current Public Safety experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience. Applicants without this experience will not be considered. Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations Availability to work in varying shifts, including nights, weekends, and holidays Highly dependable in consistently reporting for work on time and as scheduled; available for mandatory overtime when required High School Diploma or equivalent Eligibility to work in the United States Perks and Benefits: Competitive salary package with opportunities for growth and advancement Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role Rewarding work environment where you can truly make a difference and help those in need State-of-the-art facilities and technology to support your success Health, dental, and vision Long-term and short-term disability 401 (k) with company match How to apply: Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person, multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position. This is a full-time, non-exempt 40-hour per week position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement. A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates. Job Posted by ApplicantPro
$25k-31k yearly est. 18d ago

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How much does a dispatcher earn in Vernon, CT?

The average dispatcher in Vernon, CT earns between $31,000 and $52,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.

Average dispatcher salary in Vernon, CT

$40,000

$31,00010%

$40,000Median

$52,00090%

What are the biggest employers of Dispatchers in Vernon, CT?

The biggest employers of Dispatchers in Vernon, CT are:

Benjamin Franklin Plumbing
Global Channel Management

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Learn more about dispatcher jobs

How much does a dispatcher earn in Vernon, CT?

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