I’ve seen far too many people fall into this trap over the years and you may well have found yourself in a similar situation either as a hiring manager or as a recruiter. You have a key requisition to fill within your own business; or perhaps you have a client with an urgent brief breathing down your back. You’re inundated with applications. You skim through the plethora of cover letters or maybe have a quick glance at the front pages of the resumés starting to clog up your inbox.
A few key words, relevant job titles, or perhaps even a few ‘nice-to-have’ company names jump out at you and you immediately pick up the phone to book a candidate in for an interview while probably going in to ‘over sales drive’ without even realising it.
Gosh if you’re feeling too swamped, you may even ask someone else to call the candidate on your behalf to invite them in for an interview. No questions asked. Simply a call to book them in to see you.
So far so good? Ah … not quite! It’s crazy how often a recruiter or hiring manager will then walk into the interview only to quickly realise that the candidate in front of them is totally wrong for the role (or company) in question. They might not even be the actual candidate!
And yet had they spent even just 5 – 10 minutes phone screening the candidate, they certainly would not have invited them in for what turned out to be a complete waste of (everyone’s) time.
Phone screening is certainly one way to determine whether a candidate might be suitable for a role and therefore whether or not they should qualify for a face-to-face interview. But knowing what to keep an eye (or ear!) out for during a phone screening call could also prevent the odd catastrophe.
I have literally phone screened thousands of candidates over the last 20+ years! The first question I always ask during a phone screen (once I’ve introduced myself and let them know where I am calling from) is whether or not they can actually recall applying for my role. You can tell a lot from how they respond to this question. After all there’s a huge difference between a potential candidate being able to talk about your specific job ad or someone saying “gosh last week I applied for about 20 jobs and I guess yours was probably one of them!”
I remember asking this question once to a candidate whose work history actually looked damn good on paper. She literally burst out laughing. “Are you serious? Do you really expect me to know why I specifically applied to yours? Probably because I desperately need to find a new job. Does that answer your question?” Let’s just say I didn’t even need to go on to Question 3!
It may feel strange to ask this one over the phone, but believe me it can reveal a lot. Are you the first person they are speaking to? Is yours the only position they have applied for recently? Or have they already been for five interviews this week? Perhaps they even have an offer pending? On the flip side, perhaps they haven’t really started their search yet and were referred to you. Nice.
The answer to this particular question could help you assess any possibility of you working with them exclusively if they’re an A-grade candidate (especially if you’re a recruiter) or reveal just how quickly you should get them in to meet with you.
Ask them to create a wish list for their next role and get them to talk through it right there with you over the phone, including:
Assuming you then decide to bring them in, you will also be able to refer back to their wish list during the face-to-face interview.
It’s an unfortunate fact but the majority of applicants will typically ‘stretch’ the truth slightly in response to this particular question. It’s also important to ascertain what salary they are currently on.
So you might also want to ask, “If I were to ask to see a pay slip, what salary will it indicate you are on now?”. Whilst it might cause an awkward silence or a nervous cough, you are more likely to get a straight answer.
If you don’t ask this particular question (even if you clearly indicated a salary range in your job ad) you may end up bringing a candidate in to meet you whose salary expectations are drastically misaligned.
Waste. Of. Time.
If a candidate tells you they are immediately available (and not working), you need to quickly find out the backstory. Similarly if your need is urgent and when you ask your applicant for their notice period they say “six weeks”, well there’s no point in wasting anybody’s time on this occasion.
Asking this question can also suddenly make the whole job hunting process become very real for any job seeker. If they say “Gosh I’m only just starting to put the feelers out” (or words to this extent), well then they certainly shouldn’t necessarily go straight to the top of your interview shortlist.
You might get a similar reaction here to the question about their notice period. But if an applicant says they’re just really busy and wouldn’t be able to meet you until next week at the earliest, then again you need to question how serious they are about their whole job searching process.
If they say they can meet with you before or after work tomorrow or that they’ll “do anything to make it happen” because the position looks perfect, then you might just be on to something.
The way an applicant responds to each of the above questions can tell you a lot about them and about just how serious they are about finding a new job. So listen very carefully to what they have to say.
Remember you have two ears and one mouth for a reason. It’s only a 10 – 15 minute telephone call. So make sure you’re listening twice as much as you’re speaking!
Of course if you still feel you might not have time to telephone screen your applicants, then asking them to record a video interview responding to some or all of the questions above is certainly another option.
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