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The differences between escrow assistants and customer account managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an escrow assistant has an average salary of $48,900, which is higher than the $45,951 average annual salary of a customer account manager.
The top three skills for an escrow assistant include customer service, HOA and loan packages. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Escrow Assistant | Customer Account Manager | |
| Yearly salary | $48,900 | $45,951 |
| Hourly rate | $23.51 | $22.09 |
| Growth rate | 4% | 8% |
| Number of jobs | 1,343 | 110,138 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 56% |
| Average age | 43 | 47 |
| Years of experience | - | 6 |
An escrow assistant is responsible for providing administrative services to real estate businesses, assisting the agents on coordinating with clients, and processing their documents. Escrow assistants review proposals and usually talk with clients for the service terms and disclosures. They also handle payment transfers, update client records on the database, and respond to the client's inquiries for related service alternatives. An escrow assistant must have excellent communication skills, both written and oral, especially on maintaining an organized record of transactions and storing sales documents.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Escrow assistants and customer account managers have different pay scales, as shown below.
| Escrow Assistant | Customer Account Manager | |
| Average salary | $48,900 | $45,951 |
| Salary range | Between $31,000 And $76,000 | Between $29,000 And $72,000 |
| Highest paying City | Juneau, AK | New York, NY |
| Highest paying state | Alaska | Alaska |
| Best paying company | Fidelity National Financial | Mouser Electronics |
| Best paying industry | - | Technology |
There are a few differences between an escrow assistant and a customer account manager in terms of educational background:
| Escrow Assistant | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between escrow assistants' and customer account managers' demographics:
| Escrow Assistant | Customer Account Manager | |
| Average age | 43 | 47 |
| Gender ratio | Male, 14.4% Female, 85.6% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 20.7% Asian, 6.3% White, 57.5% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |