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The differences between escrow assistants and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. Additionally, an escrow assistant has an average salary of $48,900, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for an escrow assistant include customer service, HOA and loan packages. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
| Escrow Assistant | Customer Service Advocate | |
| Yearly salary | $48,900 | $33,000 |
| Hourly rate | $23.51 | $15.87 |
| Growth rate | 4% | -4% |
| Number of jobs | 1,343 | 211,969 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Average age | 43 | 40 |
| Years of experience | - | 12 |
An escrow assistant is responsible for providing administrative services to real estate businesses, assisting the agents on coordinating with clients, and processing their documents. Escrow assistants review proposals and usually talk with clients for the service terms and disclosures. They also handle payment transfers, update client records on the database, and respond to the client's inquiries for related service alternatives. An escrow assistant must have excellent communication skills, both written and oral, especially on maintaining an organized record of transactions and storing sales documents.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Escrow assistants and customer service advocates have different pay scales, as shown below.
| Escrow Assistant | Customer Service Advocate | |
| Average salary | $48,900 | $33,000 |
| Salary range | Between $31,000 And $76,000 | Between $27,000 And $39,000 |
| Highest paying City | Juneau, AK | Danvers, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Fidelity National Financial | Committee for Public Counsel Services |
| Best paying industry | - | Insurance |
There are a few differences between an escrow assistant and a customer service advocate in terms of educational background:
| Escrow Assistant | Customer Service Advocate | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between escrow assistants' and customer service advocates' demographics:
| Escrow Assistant | Customer Service Advocate | |
| Average age | 43 | 40 |
| Gender ratio | Male, 14.4% Female, 85.6% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 20.7% Asian, 6.3% White, 57.5% American Indian and Alaska Native, 0.8% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |