Finance service representative jobs in Camillus, NY - 568 jobs

Key Responsibilities Handle inbound calls from Eye Care Professionals (ECPs) regarding: Lens orders Order status and tracking Remakes General customer service inquiries Make outbound follow-up calls to ECPs on pending jobs Maintain an average of 8 calls per hour Deliver high-quality, professional customer support across multiple channels Resolve issues using available tools, resources, and sound business judgment Escalate unresolved issues appropriately Maintain productivity, quality, and customer satisfaction standards Work collaboratively in a team-oriented environment Communicate clearly, professionally, and courteously at all times General Function The Customer Service Representative provides high-quality multi-channel support (phone, chat, email, social media, and mail) to resolve customer issues efficiently. The role supports business objectives by protecting and increasing revenue while enhancing the overall customer experience. Ideal Candidate Profile Optical experience preferred (opticians, optical front desk, or similar roles) ABO Certification preferred Opportunity to pursue ABO certification post-hire for a pay increase Lab experience is a plus Strong customer service mindset with problem-solving abilities Training Combination of online optical courses and in-person 1:1 training with a team lead Training duration: 2-3 weeks before handling independent calls Basic Qualifications High School Diploma or equivalent preferred but not required Strong written and verbal communication skills in English Ability to perform basic math Customer-focused attitude Intermediate PC skills Proficient with Windows OS, Microsoft Office, internet, and web browsers Commitment to first-call resolution Ability to work effectively in a team environment

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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs. As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers. Job responsibilities Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want Assists clients and the branch team by helping with new account openings when needed Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures Required qualifications, capabilities, and skills 6+ months of customer service experience High school diploma or GED equivalent Preferred qualifications, capabilities, and skills Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills Strong desire and ability to influence, educate, and connect customers to technology Cash handling experience

JobID: 210687760 JobSchedule: Full time JobShift: Base Pay/Salary: Albany,NY $90,000.00-$110,000.00; Syracuse,NY $90,000.00-$110,000.00 You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as an Associate Banker is for you. As an Associate Banker in Middle Market, you will work both independently and as part of a team to introduce our comprehensive solutions to clients. As a Banker Associate you are responsible for helping bankers cover new prospects, deepen existing client relationships, complete portfolio reviews, build market share and drive internal and external client dialogue. Our Banker Associates are required to have deep working knowledge of our solutions including, but not limited to: Credit, Treasury Services, International Banking, Commercial Card and Merchant Services. Banker Associates work closely with product partners, Corporate Client Banking, Global Corporate Banking, and Core, therefore our ideal candidate exhibits a strong interest in cross border businesses, cultural sensitivity, a commitment to teamwork and partnership, and exceptional work ethic and attention to detail. This role is not eligible for employer sponsored immigration support of any kind. Job Responsibilities * Champion a culture of innovation and a customer centric mindset * Stay up-to-date with industry trends to identify opportunities for innovation or strategic partnerships * Find ways to drive new client acquisition in partnership with the bankers Embrace a culture of respect, diversity and inclusion Required Qualifications, Capabilities and Skills * 3+ years in a similar banking, venture, credit or treasury role * Outstanding professional reputation and integrity * Strong leadership skills required * Demonstrated ability to develop and retain new and profitable relationships in a highly competitive environment * Ability to assess risks inherent in complex credit transactions and mitigate, structure and negotiate accordingly * Extensive knowledge of products and services Preferred Qualifications, Capabilities and Skills * Bachelor's degree preferred * Superior knowledge of the market dynamics and its business environment preferred * Excellent problem solving, oral, and written communication skills

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Offering $16.5 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: $22.00 per hour Second Shift, Third Shift, & Weekend Shift Differentials Full-time: $500 hiring bonus after 6 months of employment! Part-time: $250 hiring bonus after 6 months of employment! What You ll Do: Be the first line of defense Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America Act fast Verify alarm events and contact appropriate emergency services, clients, or responders within seconds. Stay cool under pressure Assess complex situations quickly and remain calm during high priority situations. Keep accurate records Document alarm activity, calls, and actions taken with precision and professionalism. Support the team Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals. Versatile Prepared and ready to handle inbound and outbound calls and alarms Be adaptable Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties. Who You Are: Cool-headed and calm You re the person others turn to in a crisis. Detail- oriented You notice what others miss. Tech-savvy You re comfortable navigating computer systems and multi-tasking Reliable You show up, stay alert, and handle your shift like a professional Great communicator You can deliver critical information clearly and quickly, both verbally and in documentation. Qualifications You ll Need: Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service Must successfully complete and pass the RRMS New Hire Operations Training Course. Proficient and above average computer knowledge and skills Excellent written and verbal communication skills Successfully clear drug screen and background check to meet industry and security licensing requirements Ability to be licensed in all required areas as defined by RRMS Required to complete the steps necessary to achieve a Department of Defense Secret Clearance. What awaits you at Rapid Response Paid new hire training Shift flexibility (night owls and weekend warriors welcome) Annual salary increases and performance bonuses Medical, Dental, Vision, and 401k Additional compensation for special skills, particularly: bilingual in Spanish Paid Vacation and Sick Time Wellness Program + Wellness DAYS OFF Internal advancement opportunities The opportunity to make an impact on communities across the country every day Join Our Team If you are still reading this, then this IS the position for you. Every alarm has a story, and every second matters. Be the steady voice on the other end. Become an Alarm Monitoring Specialist at Rapid Response Monitoring call center and start your next career today! Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer. INDRR3

Requisition ID: 906163 Position:Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately. MAIN FUNCTIONS Respond to customer phone calls, emails, chats Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources; To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems; Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs; Manage daily service level reports; QUALIFICATIONS High school diploma; 3 to 5 years of experience in a similar position; Good analytical and problem-solving skills; Ability to work in a dynamic environment with minimal supervision; Knowledge of Microsoft Office and Gmail family software; Ability to multitask; Team player and ability to interact with various departments; Experience in optics: an asset Fluent English GENERAL FUNCTION You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately. MAIN FUNCTIONS Respond to customer phone calls, emails, chats Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources; To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems; Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs; Manage daily service level reports; QUALIFICATIONS High school diploma; 3 to 5 years of experience in a similar position; Good analytical and problem-solving skills; Ability to work in a dynamic environment with minimal supervision; Knowledge of Microsoft Office and Gmail family software; Ability to multitask; Team player and ability to interact with various departments; Experience in optics: an asset Fluent English Pay Range: $16.75 - $21.40 Hours: 8:45am - 5:15pm Department: Customer Service Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. .job Title{ display:none !important; } Nearest Major Market: Syracuse Job Segment: Supply Chain, Supply, Social Media, Ophthalmic, Operations, Marketing, Healthcare

Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together. If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. **Key Responsibilities:** - Provide exceptional customer support to homeowners. - Handle homeowners to assist with locating local service providers. - Manage all customer interactions via inbound/outbound phone, email, and written correspondence. - Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications. - Communicate customer facing issues to management and identify areas of opportunity - Collaborate with internal departments to resolve customer opportunities - Actively participate in departmental Excellence initiatives as well as agent certifications **Preferred Qualifications:** - High School Degree/GED - 2+ years of experience in a call center and troubleshooting **Key Qualifications:** - Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) - Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer - Excellent customer service skills - Strong written and oral communication skills - Proficient in MS Office (specifically Word and Excel) - Strong analytical skills, accuracy and attention to detail - Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time - Creative problem-solving skills - Self-starter and well organized, able to multi-task and prioritize work **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

BioMatrix Specialty Infusion Pharmacy is dedicated to delivering compassionate, high-quality care through timely and reliable medication delivery. As an Enteral Customer Service Representative is responsible for the processing and coordination of all new referrals with the main objective being to clear all patients prior to service in order to ensure proper payment in compliance within all legal and regulatory parameters. Schedule: Monday to Friday, 8 am-5 pm EST Location: Syracuse, NY Enteral Customer Service Representative, you will be responsible for maintaining patient relationships and processing new referrals. It is expected that you will handle each in a professional, enthusiastic manner. You will obtain all necessary demographic, clinical, financial, physician and family information. You will provide the highest level of service to all customers and assure them that each is provided with complete and accurate information regarding insurance coverage, their financial responsibilities, and delivery expectations. This Enteral Customer Service Representative position requires you communicate effectively with business development staff to grow and maintain relationships with referral sources. As well as enhance communication with team members to solidify a cohesive and productive work environment. QUALIFICATION REQUIREMENTS * 1-2 years of customer service experience * Proficient computer skills * Highly organized with the ability to pay attention to detail. * Critical thinker * Solution orientated with the ability to problem solve. * Ability to actively listen. * Excellent communication skills both written and verbally. * Excellent prioritizing and time management skills * Strong interpersonal skills * Comfortable to work in high volume and fast-paced environment. * Displays willingness to multi-task and make quick decisions. * Self-directed, but able to work in a team environment. * Math aptitude QUALIFICATIONS PREFERRED * Related health care experience with a focus on enteral/respiratory therapy; insurance reimbursement * Understanding/knowledge of enteral/respiratory therapy; HCPC codes; insurance guidelines * Knowledge of third-party requirements desirable ESSENTIAL FUNCTIONS AND RESPONSIBILITIES * Receive, review, and process new patient referrals for enteral therapy services. * Obtain complete and accurate patient demographic, clinical, and insurance information. * Verify insurance benefits, coverage, and financial responsibilities for new and existing patients. * Communicate with patients, families, and caregivers to provide clear explanations of services, billing, and delivery timelines. * Coordinate with clinical, pharmacy, and delivery teams to ensure timely order fulfillment. * Maintain compliance with HIPAA and all regulatory requirements in documentation and communication. * Serve as the primary point of contact for patient inquiries, ensuring prompt and courteous resolution. * Collaborate with Business Development staff to strengthen referral relationships and ensure continuity of care. * Follow up with referral sources and internal departments to ensure documentation accuracy and completeness. * Update patient records, authorizations, and order changes in the system promptly. * Support ongoing quality assurance initiatives and contribute to process improvement efforts. OTHER FUNCTIONS & RESPONSIBILITIES * Participation in membership in professional societies and organizations. * Ability to prioritize and handle multiple tasks and projects concurrently. * Must have scheduling flexibility and be able to work overtime and on-call coverage. * Overnight travel on occasion by car, airplane and train. * Careful attention to detail. * Performs related duties as requested. * Participates in quality assurance activities and audits as directed. KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS * Strong working knowledge of medical terminology, particularly related to enteral therapy and nutrition services * Understanding of insurance processes, including verification, authorizations, and billing procedures * Ability to maintain patient confidentiality in compliance with HIPAA and company policy * Exceptional customer service and interpersonal communication skills * Ability to multitask effectively and manage competing priorities in a dynamic environment * Strong problem-solving, decision-making, and conflict-resolution skills * High level of accuracy and attention to detail in data entry and documentation * Excellent written and verbal communication skills, with professional phone etiquette * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn internal software systems * Ability to work independently while contributing to a collaborative team environment * Demonstrates empathy, patience, and professionalism when interacting with patients and healthcare professionals PHYSICAL DEMANDS AND WORK ENVIRONMENT * This position requires frequent standing and occasional sitting with occasional walking, kneeling or stooping. * This position requires the use of hands to fingers, handle or feel objects and the ability to reach with hands and arms. * This position requires constant talking and listening * Specific vision abilities required by this job include close vision and the ability to adjust focus. * This position must occasionally lift and/or move up to 25 pounds * Required to move/lift physical hardware. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at ************************* or ************ x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER * Will participate in legal and ethical compliance training each year. * Will consistently behave in compliance with the BioMatrix legal and ethical policies and procedures. * Will abide by the policies of BioMatrix as set forth in the Compliance Manual. * Will not participate in any conduct considered to be unethical or illegal. EXPECTATION FOR ALL EMPLOYEES Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Do you love meeting new people? Do you focus on customer service? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As the Inside Sales Representative, you will answer phones and sell Glass Doctor services. We invest in our people and will make sure you have the training, tools, and process to be successful. If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today! Your Responsibilities as the Inside Sales Representative As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills Here's what you'll do: . Front desk receptionist * Be prepared to discuss in detail the features and benefits of Glass Doctor's services. * Utilize Glass Doctor's literature, brochures, or flyers when appropriate. * Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts. * Promptly responds to email requests to secure the opportunity. * Maintain open lines of communications with ownership/management. Here's What You Need to Succeed as the Inside Sales Representative: Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice. Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward. Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility. Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment., Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs. Education and/or Experience * Computer literacy and the ability to use standard applications * Personality suitable to communication effectively with customers and fellow employees. * Professional appearance and personality. * Excellent interpersonal and communication skills (written and verbal). * Must be self-motivated, energetic and results oriented. This Job Is NOT For You If . . . * You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do. * You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team. Here's How We Take Care of Our Employees: * Paid Training * Bonuses & Incentives * Benefits Package * PTO and Vacation At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for? APPLY TODAY!

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Are you looking for a career where you can advance? Do you want to work for a company that truly cares about its employees, members, and community? If your answer to these questions is an enthusiastic YES then please keep reading! SECNY Federal Credit Union is currently looking for Member Service Representatives, with eligibility for our Manager Associate Program at the following branch locations: Fairmount Onondaga Hill The Member Service Representative provides a full range of financial transaction services to our members, including receiving and disbursing money in a timely and accurate manner. Duties & Responsibilities: Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling of money orders and the daily scanning of checks Verifies cash and endorsements, issue receipts, and prepares stop payments on checks for members Provides members with information on credit union services and makes appropriate referrals for new products and services with the goal of being the primary financial institution of all members Answers phones and responds to member's requests, concerns and complaints in an effective and pleasant manner and directs them to the proper person for specific information and assistance Cross-sells credit union products and services as appropriate Provides membership, either by phone or in person, with factual and up-to-date information concerning specific accounts Maintains proper security and surveillance over workstation and cash drawer assigned Executes proper security procedures during robberies, forgeries, and other suspicious or dangerous situations Assists other Member Service Representatives with related duties as assigned Log and process night deposits and mail transactions Maintains complete and accurate accounting of all transactions completed at the Member Service Representative station that includes verification of starting cash, balances brought forward from the previous day, balancing of cash/transactions when relieved from Member Service Representative station during operating hours and completes balancing procedures at the close of business Records of transactions and balancing will be neat and prepared in ink and double checked for accuracy Assists in balancing of other Member Service Representatives as needed Stays current with all services and products provided by the credit union and cross-sells these services and products whenever possible Displays a pleasant, professional style on the job and follow guidelines established by the credit union's Board policy Completes all training designed to enhance capabilities including in house training as well as outside seminars and workshops Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies in order to ensure compliance Participates in credit union functions such as International Credit Union Day, home shows, open houses, and credit union seminars Education & Experience High school diploma or general education degree (GED); or one-year related experience in cash handling or customer service experience; or equivalent combination of education and experience. Benefits Included: 12 paid holidays Medical and Dental Insurance Life Insurance and Long Term Disability Vacation, Personal, and Sick time 401k plan Work/life balance SECNY FCU is an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service. What we need from you is: * A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions. * Strong communication skills, with the ability to clearly guide customers verbally and in writing. * Excellent listening skills and the ability to multitask in a fast-paced call center environment. * The ability to troubleshoot and proactively resolve escalated customer concerns. * A collaborative mindset to support fellow team members and advocate for customer needs. * Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am-6:00pm. We can't wait to get to know you! Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Job Description At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Rotating Relationship Banking Representative will work in various branch offices in a defined geographical area and is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player. Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism Determine customer needs, explain and sell products and services Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience Telephone customers to schedule sales appointments and promote products suitable to the customer's needs Participate in branch prospecting efforts and sales initiatives Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc. Serve as a liaison between customer and operational areas Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines Ability to understand directions and adhere to established policy and procedures Able to remain focused and organized to successfully complete responsibilities Actively participate in branch meetings and training to enhance knowledge and development of skills Other related duties as assigned or directed Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels Qualifications Education, Training and Skills Requirements: High School Diploma or GED required Excellent interpersonal and communication skills Accurate and proficient math skills Documentation skills with attention to detail Clear thinking and ability to remain focused Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Internal product knowledge and teller training (provided after hire) Experience/Other: Two (2) years of customer service and/or banking normally required All applicants must be 18 years of age or older.

Customer Service Representative (Outreach) Duration: 6 months (temp to perm) Working Schedule: Monday to Friday (8hrs/day - 40hrs/week) Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible) JOB RESPONSIBILITIES: Conduct one-on-one and group outreach presentations to recipients and community members. Present program education and enrollment options to recipients. Present managed care options to recipients and assist them in using their health care and dental plans. Maintain positive relationships with county staff, state agencies, community groups and recipients. Complete direct data entry into designated internal automated systems in accordance with project policies and procedures. Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time). Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed. Assist other Outreach Counselors and other team members with management and completion of daily duties. Minimum Requirements: High School diploma / GED 2 professional references (must be supervisor / manager with their active numbers or email) Open to travel within the county

Full-time Description At Pathfinder Bank, you're not just starting a job, you're starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you're looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you. Summary/Objectives The Customer Service Representative (CSR) is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team in achieving their annual goals. The CSR is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in growing the bank, while managing preventable losses and reducing fraudulent activity. Essential Functions Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, “Thank you for banking with Pathfinder Bank.” While maintaining confidentiality of all customer records and documents. Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy. Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them. Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk-related issues needing escalation to management. Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings. Requirements High school diploma or equivalent At least one year customer service experience 1-3 years banking experience or cash handling experience Professional in appearance and conduct Intermediate computer skills (Microsoft Office and Outlook) Basic mathematical functions Ability to work as part of a team and assist other team members Ability to adapt to change Attention to detail and quality of work Ability to multi-task Positive attitude Salary Description $17.00-$20.00 Hourly

Pay Range: $20.10 - $26.79The role of the Senior Relationship Banker is to provide quality consultative customer service to ensure customers needs are met. They will be responsible for the accurate and efficient opening and processing of all new deposit account types and all consumer and business banking transactions. This individual will have a thorough understanding of the customer's banking needs of both consumer and business customers and will educate, refer and cross-sell the appropriate products and services that meet the needs of both prospective and existing customers. This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customer's need(s). Education and Experience: High School Diploma or Equivalent Minimum two years' experience in related banking positions preferred Previous customer service, sales, consumer, and business lending experience preferred Experience demonstrating leadership skills Skills and Abilities: Proficient reading, writing, communication and mathematical skills Knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team Proficient computer skills Unique Job Characteristics and Requirements: Requires the ability to obtain or have NMLS Certification under the terms of the S. A. F. E. Act of 2008 Tasks Performed: 50% Accountable for high standards of service and responsiveness to ensure fulfillment of external and internal customer needs. Delivers solutions to customers through interactive conversations to assess and address their needs. Actively engages with customers to identify referral and sale opportunities across all business lines. Engages in relationship management activities in accordance with established corporate objectives and goals. Has a working knowledge of both consumer and small business lending, including the ability to discuss credit reports, credit scores, etc. Accepts and processes consumer and business loan applications and closes loans within established guidelines, loan policy and procedures and compliance regulations. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness to ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner. 30% Administers the delivery of quality customer service with internal and external customers by ensuring adequate branch coverage, adherence to deadlines and efficient service. Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Demonstrates safety and soundness by ensuring all the bank's policies and procedures, code of conduct and regulatory guidelines are being followed to remain compliant. This individual will have the authority to provide any necessary system overrides and oversight of the branch as required. Will adhere to security measures and controls to minimize any potential losses to the company. 10% Participates in community events that support efforts with the Community Reinvestment Act CRA. 10% Performs other duties as assigned including but not limited to providing guidance and conducting training for other employees. Physical Requirements: Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community - because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives - ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. Adoption Assistance: Supporting your growing family. Tuition Reimbursement: Invest in your education and career growth. Employee Assistance Program (EAP): Access to support and resources. Pet Insurance: For all your furry friends. Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future Paid Sick and Safe Leave: For your health and safety. Employee Assistance Program (EAP): Access to support and resources. Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our Midler Ave Branch; however, you will support all the branches within our Central NY Region which includes our Cicero, Deys and South Crouse Branch locations. WHAT YOU'LL DO * Advocate for members, seeking ways to enhance members' experience, providing solutions that help them achieve their financial goals * Attract new retail and business members, while fostering deeper relationships with existing members utilizing The Member Advantage approach * Prioritize the delivery of exceptional member service with accuracy and operational excellence including problem/complaint resolution * Support the branch in growing a profitable book of business to achieve individual and team goals, in support of overall corporate goals * Build new relationships through Community/Foundation involvement and existing member referrals * Create greater awareness of all service channels members can utilize through promotion, education, and direct demonstrations to members * Participate in ongoing coaching, job shadowing, mentoring, and training to develop and enhance performance * Demonstrate vigilance in detecting and reporting fraud or irregular activities * Ensure compliance with all applicable policies, procedures, and regulatory guidelines * Achievement of goals and objectives provided by management LET'S TALK IF YOU * Have an Associates degree preferred, or combination of equivalent education and experience * Have one to two years of branch banking experience * Have passed and Maintain Notary Public License (within 6 months of completion of Relationship Banker Training) and Signature Guarantee permissions * Are Proficient in Microsoft Word and Excel * Have the ability to multi-task to meet or exceed minimum performance standards * Have effective verbal, written and listening communication skills * Have strong interpersonal skills * Have the flexibility to work out of any location at any time, as business needs dictate * Have the ability to lift at least 10 pounds and stand for long periods of time * TO THRIVE AT BROADVIEW YOU NEED * Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. * To be able to operate in a rapidly changing dynamic environment. * Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Starting Compensation: $22.82 - $24.82/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************