Job DescriptionDescription:
Onsite Support Technician
Role Purpose
The Onsite Support Technician provides technical support in person/onsite or by phone, as assigned. This role is responsible for following documented support procedures, performing hardware repair and replacement, and maintaining ticket SLAs.
Key Responsibilities
Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed
Ensure in-progress tickets are handed off and fully documented before the end of shift
Escalate issues as documented in IT Glue
Document new customer findings by creating or updating articles in IT Glue
Update firmware and drivers on devices, including laptops, computers, and printers
Create part order forms and track inbound items
Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities
Work exclusively at assigned client locations, including commuting and walking to and from client buildings as required by service requests
Performance Expectations
Maintain established ticket SLAs as defined by the Manager
Maintain established CSAT score as defined by the Manager
Submit timesheets for the current week by end of shift on Friday
Manage physical inventory
Work and document established billable hours each week
Meet annual goals and objectives as set in the HRIS and reviewed quarterly
Technical Proficiencies
Ticketing software for incident management and time allocation
Hardware: Basic knowledge of repair and parts replacement for laptops, computers, and printers
Software: Basic knowledge of firmware and driver updates on devices
Communication tools: Microsoft Office and Teams
Additional software as assigned
Physical Requirements
Ability to use hands to manipulate, handle, feel, and control equipment
Ability to talk, hear, see, read, and interpret written documents
Ability to occasionally lift and move objects weighing up to 25 pounds
Must be able to meet these requirements with or without reasonable accommodation
Why Join Skynet?
Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust.
Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes.
We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
A Team Environment Built for Growth
Joining Skynet Innovations means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.
You'll enjoy the best of both worlds:
The autonomy and client engagement typical of a local MSP
The resources, support, and structure of a leading national IT services organization
A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Skynet Innovations provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at Skynet Innovations:
Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities
Requirements:
The Envista Business Systems (EBS) office is critical to drive a culture of continuous improvement and accelerate company growth and profitability. The EBS office is responsible for promoting and facilitating the successful implementation of the Envista Business system and enabling a problem-solving culture that drives improved performance to deliver results. We optimize organizational performance by enhancing the alignment and efficiency of business processes by ensuring continuous, sustained improvement across the enterprise through the implementation of Envista Business System tools and methodologies including focus areas like Innovation, Growth, and Lean.
JOB SUMMARY:
The EBSO Director is responsible for working with our Global Team of EBS Fundamental and Lean Practitioners (Corporate Directors) promoting and facilitating the successful implementation of the Envista Business System (EBS) at Envista companies, allowing those sites to meet their Policy Deployment (PD) and Key Performance Indicator (KPI) targets.
The EBSO Director helps to create EBS Sustainability both broadly across Envista and in a targeted fashion at priority OpCos / Sites.
This position reports to the Vice President of EBSO Team.
The role is a hybrid position in the Brea office 3-4 days/week and working from home 1-2 days/ week.
PRIMARY DUTIES & RESPONSIBILITIES:
* Champion the implementation and evolution of the Envista Business System (EBS) across North American teams, embedding continuous improvement as a cultural norm.
* Partner with operating companies (OpCos) and functional leaders to identify, prioritize, and execute high-impact improvement initiatives aligned with strategic goals.
* Facilitate kaizen events, workshops, and training sessions to build EBS capabilities and drive measurable performance improvements.
* Serve as a subject matter expert and coach for EBS tools and methodologies, including Lean, Innovation, and Growth frameworks.
* Lead cross-functional problem-solving efforts to address operational inefficiencies and unlock growth opportunities.
* Collaborate with global EBS leaders to ensure consistency in deployment and alignment with enterprise-wide priorities and tools.
* Monitor and report on key performance indicators (KPIs) to assess the impact of EBS initiatives and inform continuous refinement.
* Facilitate other EBS training sessions (EBSL bootcamps, eLA, ENLO's) while continuing to evolve the EBS tool set. Ensure impactful kaizen events at GEMBA mentoring site leads and Opcos.
* Drive the evolution of the EBS toolkit while evaluating and approving candidates for CP and ACP.
* Support the development and certification of EBS Leaders (EBSLs) and other change agents within the region.
* Promote a mindset of accountability, ownership, and excellence through daily management systems and visual performance tracking.
* Act as a cultural ambassador for EBS, fostering an inclusive environment that encourages diverse perspectives and innovation.
* Promote and facilitate associate development in EBS fundamentals, lean, and growth as needed.
Competencies for Success:
* Teamwork: Able to lead a team(s) of Envista Associates from multiple disciplines and/or companies.
* Results orientation: Delivers SQDC sustainable results.
* Technical excellence: Possess the technical skills necessary to be seen as credible in Envista by peers and managers.
* Communication: Able to effectively communicate in both written, verbal presentation forms.
* Followership & Leadership: Understands how to leverage both to drive sustainable change.
Job Requirements:
* Bachelor's degree in Engineering, Business, Supply Chain or relevant fields.
* 7+ years of experience in managing and leading continuous improvement efforts across various functions OR
* Associate's degree and 10+ years of experience in managing and leading continuous improvement efforts across various functions.
* Extensive experience and knowledge of driving cross-functional improvements using EBS, or other continuous improvement tools.
* Travel Requirements: ability to travel 40% domestically and globally depending on the project.
PREFERRED QUALIFICATIONS:
* Master's degree preferred.
* Experience in Lean processes and principles, ideally in a structured lean setting.
* Ability to work independently; capable of operating in a fast moving, ever-changing environment, and able to navigate through conflicting priorities.
* Excellent and influential interpersonal and communication skills (written, verbal, presentation, listening) across functions and levels of the organization.
* Ability to manage up and across the organization.
* Demonstrated ability to think strategically and view the business from a general management standpoint.
* Certification in some EBS tools (internal candidates) preferred.
#LI-SC1
IND123
Target Market Salary Range:
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$144,700 - $217,100
Operating Company:
Corporate
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: ****************************** compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
$63k-90k yearly est. Auto-Apply 60d+ ago
Program Support Specialist - Brown
Gesher Human Services 3.8
Southfield, MI jobs
DEPARTMENT: Senior Adult Services
SUPERVISOR: Director, Senior Adult Services
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
The Program Support Specialist will complete program assessments, enrollments and care plans for Brown Program participants, as well as provide supportive services for their care partners.
QUALIFICATIONS
Education:
Master's degree in social work or equivalent degree preferred.
Other:
Two years' experience working with older adults- including those with dementia or other diagnoses causing cognitive change- and their care partners. Interpersonal skills sufficient to communicate with clients, public, supervisory and administrative staff. Composition and time management skills sufficient to prepare required reports and correspondence.
DUTIES AND RESPONSIBILITIES
Complete enrollment process, including but not limited to these tasks:
Providing optional tour/trial visit of Brown Program.
Completing intake and assessment.
Respond to all inquiries in a timely manner, follow up for possible enrollment, and provide referrals as needed.
Follow up regularly with individuals on program referral list.
Orient other staff to psychosocial needs of participants and care partners.
With input from program team, participant and family care partners, develop and update ongoing care plans.
Fill in for other program staff as needed.
Publicize and conduct caregiver support groups on a regular basis.
Assist participants and care partners in finding services and resources as needed.
Provide needed support, linkages and follow-up for participants and family members when in crisis.
Complete and manage required documentation.
Maintain charting, correspondence and reporting via agency electronic tracking system.
Network and collaborate with other social workers, case managers and counselors in the community.
Assist with the marketing of program services and sponsored/hosting events.
Participate in planning and hosting program special events/offerings.
Meet with families who express concerns regarding finances for program attendance and assist in determining appropriate support.
Monitor subsidies to determine appropriate utilization.
Serve on agency committee(s) as appointed.
Supplemental Duties:
Assist director in modifying or developing new procedures. Lead or assist with trainings as needed.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
The Envista Business Systems (EBS) office is critical to drive a culture of continuous improvement and accelerate company growth and profitability. The EBS office is responsible for promoting and facilitating the successful implementation of the Envista Business system and enabling a problem-solving culture that drives improved performance to deliver results. We optimize organizational performance by enhancing the alignment and efficiency of business processes by ensuring continuous, sustained improvement across the enterprise through the implementation of Envista Business System tools and methodologies including focus areas like Innovation, Growth, and Lean.
**JOB SUMMARY** :
The **EBSO Director** is responsible for working with our Global Team of EBS Fundamental and Lean Practitioners (Corporate Directors) promoting and facilitating the successful implementation of the Envista Business System (EBS) at Envista companies, allowing those sites to meet their Policy Deployment (PD) and Key Performance Indicator (KPI) targets.
The EBSO Director helps to create EBS Sustainability both broadly across Envista and in a targeted fashion at priority OpCos / Sites.
This position reports to the Vice President of EBSO Team.
The role is a hybrid position in the Brea office 3-4 days/week and working from home 1-2 days/ week.
**PRIMARY DUTIES & RESPONSIBILITIES:**
+ Champion the implementation and evolution of the Envista Business System (EBS) across North American teams, embedding continuous improvement as a cultural norm.
+ Partner with operating companies (OpCos) and functional leaders to identify, prioritize, and execute high-impact improvement initiatives aligned with strategic goals.
+ Facilitate kaizen events, workshops, and training sessions to build EBS capabilities and drive measurable performance improvements.
+ Serve as a subject matter expert and coach for EBS tools and methodologies, including Lean, Innovation, and Growth frameworks.
+ Lead cross-functional problem-solving efforts to address operational inefficiencies and unlock growth opportunities.
+ Collaborate with global EBS leaders to ensure consistency in deployment and alignment with enterprise-wide priorities and tools.
+ Monitor and report on key performance indicators (KPIs) to assess the impact of EBS initiatives and inform continuous refinement.
+ Facilitate other EBS training sessions (EBSL bootcamps, eLA, ENLO's) while continuing to evolve the EBS tool set. Ensure impactful kaizen events at GEMBA mentoring site leads and Opcos.
+ Drive the evolution of the EBS toolkit while evaluating and approving candidates for CP and ACP.
+ Support the development and certification of EBS Leaders (EBSLs) and other change agents within the region.
+ Promote a mindset of accountability, ownership, and excellence through daily management systems and visual performance tracking.
+ Act as a cultural ambassador for EBS, fostering an inclusive environment that encourages diverse perspectives and innovation.
+ Promote and facilitate associate development in EBS fundamentals, lean, and growth as needed.
**Competencies for Success** **:**
+ **Teamwork:** Able to lead a team(s) of Envista Associates from multiple disciplines and/or companies.
+ **Results orientation** : Delivers SQDC sustainable results.
+ **Technical excellence:** Possess the technical skills necessary to be seen as credible in Envista by peers and managers.
+ **Communication:** Able to effectively communicate in both written, verbal presentation forms.
+ **Followership & Leadership:** Understands how to leverage both to drive sustainable change.
**Job Requirements:**
+ Bachelor's degree in Engineering, Business, Supply Chain or relevant fields.
+ 7+ years of experience in managing and leading continuous improvement efforts across various functions **OR**
+ Associate's degree and 10+ years of experience in managing and leading continuous improvement efforts across various functions.
+ Extensive experience and knowledge of driving cross-functional improvements using EBS, or other continuous improvement tools.
+ **Travel Requirements** : ability to travel 40% domestically and globally depending on the project.
**PREFERRED QUALIFICATIONS:**
+ Master's degree preferred.
+ Experience in Lean processes and principles, ideally in a structured lean setting.
+ Ability to work independently; capable of operating in a fast moving, ever-changing environment, and able to navigate through conflicting priorities.
+ Excellent and influential interpersonal and communication skills (written, verbal, presentation, listening) across functions and levels of the organization.
+ Ability to manage up and across the organization.
+ Demonstrated ability to think strategically and view the business from a general management standpoint.
+ Certification in some EBS tools (internal candidates) preferred.
\#LI-SC1
IND123
**Target Market Salary Range:**
Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
$144,700 - $217,100
**Operating Company:**
Corporate
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available at: ****************************** compliance/posters/pdf/eeopost.pdf.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit ***************** .
$63k-90k yearly est. 60d+ ago
Onsite Support Technician (Ann Arbor, MI)
Skynet Innovations 4.7
Ann Arbor, MI jobs
Onsite Support Technician
Role Purpose
The Onsite Support Technician provides technical support in person/onsite or by phone, as assigned. This role is responsible for following documented support procedures, performing hardware repair and replacement, and maintaining ticket SLAs.
Key Responsibilities
Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed
Ensure in-progress tickets are handed off and fully documented before the end of shift
Escalate issues as documented in IT Glue
Document new customer findings by creating or updating articles in IT Glue
Update firmware and drivers on devices, including laptops, computers, and printers
Create part order forms and track inbound items
Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities
Work exclusively at assigned client locations, including commuting and walking to and from client buildings as required by service requests
Performance Expectations
Maintain established ticket SLAs as defined by the Manager
Maintain established CSAT score as defined by the Manager
Submit timesheets for the current week by end of shift on Friday
Manage physical inventory
Work and document established billable hours each week
Meet annual goals and objectives as set in the HRIS and reviewed quarterly
Technical Proficiencies
Ticketing software for incident management and time allocation
Hardware: Basic knowledge of repair and parts replacement for laptops, computers, and printers
Software: Basic knowledge of firmware and driver updates on devices
Communication tools: Microsoft Office and Teams
Additional software as assigned
Physical Requirements
Ability to use hands to manipulate, handle, feel, and control equipment
Ability to talk, hear, see, read, and interpret written documents
Ability to occasionally lift and move objects weighing up to 25 pounds
Must be able to meet these requirements with or without reasonable accommodation
Why Join Skynet?
Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust.
Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes.
We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together.
A Team Environment Built for Growth
Joining Skynet Innovations means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.
You'll enjoy the best of both worlds:
The autonomy and client engagement typical of a local MSP
The resources, support, and structure of a leading national IT services organization
A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Skynet Innovations provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at Skynet Innovations:
Be part of a fun, awesome team
9 paid holidays
401K Retirement with matching contributions
Excellent medical, vision and dental insurance
Life insurance and disability insurance
Cell phone stipend
3 weeks PTO
Top Reasons our Employees Love Being Part of the Blue Alliance Family:
Entrepreneurial Culture
Fast-paced Flow, with a Variety of Projects
Collaborative Work Environment
Training & Certifications
Career Growth Opportunities