Guest service representative jobs in Austin, TX

Must Haves: Basic computer skills - Understanding of Microsoft Office Suite 2+ years of Customer Service experience and/or Sales experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Plusses: Retail experience Microsoft Excel Logistics experience/supply chain experience Experience with FedEx, UPS, USPS, etc. Day to Day: This is a great opportunity to work for an international Logistics any Supply Chain company. As the Customer Service & Sales Associate, you will have the potential opportunity to grow within Operations as well. You will be opening and closing the store each day, helping customers with shipment rate quotes, logging data, and much more! You will be servicing customers in the store, with some over-the-phone support as well. You will also be able to reach out to other team members for any questions that need to be escalated.

About the Role: Viaplus is seeking an energetic and detail-oriented Customer Service Representative (CSR) to join our team in Austin. This position is responsible for providing exceptional service and support to customers, assisting with inquiries, account updates, and resolving issues in a professional and efficient manner. Key Responsibilities: · Handle incoming calls, emails, and other communications from customers in a timely and courteous manner. · Provide accurate information about products, services, and account details. · Research and resolve customer issues or escalate when necessary. · Update and maintain customer records in the internal system. · Follow standard operating procedures and maintain quality service standards. · Collaborate with team members and management to improve processes and customer experience. · Meet daily performance and attendance expectations. Qualifications: · High school diploma or equivalent required. · Previous customer service, call center, or administrative experience preferred. · Strong communication and problem-solving skills. · Comfortable using computer systems and navigating multiple applications. · Reliable, punctual, and able to work full-time onsite. · Friendly, professional, and team-oriented attitude. Benefits: · Competitive hourly pay. · Consistent weekday schedule with weekends off. · Opportunity for growth within a supportive and professional environment.

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day. Primary Services is excited to announce the role of Call Center Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Call Center Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments. Responsibilities: Answer incoming calls in a professional and courteous manner. Handle and resolve customer complaints by identifying issues and troubleshooting effectively. Provide accurate information related to billing, enrollments, and escalations. Respond to customer questions while ensuring clarity and accuracy. Maintain detailed documentation of interactions and outcomes. Navigate computer systems and software to access and update customer information. Qualifications: Fluent in Spanish and English highly preferred. Call center experience preferred. High school diploma or equivalent required. Ability to pass a background check. Computer proficiency required. Strong customer service capabilities. Strong organizational skills. Ability to work as a contributing member in a team-based environment. Stress tolerance and patience required for high-volume call handling. Effective communication and listening skills.

What the PRN Recruitment Specialist does at Worldwide The PRN Clinical Recruitment Specialist, under the guidance of the Recruitment Services Manager is responsible for assuring that all phones are answered in a professional and timely manner. They will phone screen all potential participants and will be knowledgeable about each study's specific requirements. Responsibilities also include database entry, subject scheduling, running study specific queries, and subject tracking. What you will do Answers all incoming phone calls and return calls in a professional and timely manner. Perform outbound calling to potential participants for enrollment into ongoing studies. Utilize the recruitment subject database for subject identification, recruitment and qualification. Telephone screen potential participants and schedules them for screening. Assist in subject tracking, including screening cancellations, and follow-up with subjects on probation or outbound calling. Become familiar with inclusion/exclusion criteria for each study protocol. If needed, assists with creation of screening forms, assesses probable eligibility, and schedules subjects. What you will bring to the role Excellent customer service skills. Basic computer knowledge and applications required for database maintenance and other administrative duties. Must be able to work with constant interruptions. Experience in phone interviews and medical terminology to include medications. Excellent computer skills. Your experience Required: High school or GED diploma. Preferred: At least 2 years of experience in the medical field with some knowledge in medical terminology

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physicians clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients prior-authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and researches errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multitask and work under stressful situation Effective written and verbal communication skills 1+ year of customer service experience required Experience with medical office terminology preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Do you have experience in customer service? Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful. As the CSR/Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests. Customer follow ups, taking payments, dispatching technicians and keeping up with them daily. Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries. Inventory control. Vehicle maintenance management Skills and Qualifications: * Strong listening, communicating, and customer service skills. * Ability to multi-task and provide effective solutions. * Works well with others and helps foster a supportive work environment. * Knowledge of our company's market, industry, and products. * Comfortable problem solving while also creating an enjoyable experience for our customers. * Able to document customer service calls efficiently and with detail. * Knows how to ease conflict and provide the appropriate resolutions. * Completes tasks on time and can prioritize work load. Requirements: * College degree is preferred. * Four to five years of customer service experience is required. * Proficient with Microsoft Office software and phone systems. * Dispatching experience is preferred, but not required. * Clean driving record and able to clear back ground check. * Must be able to lift 100+ lbs. * Salary depends on experience.

BMW of South AustinLocation: 5501 S. IH 35 Frontage Rd, Austin, Texas 78744 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Walks around the showroom hourly to offer refreshments to guests. Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility) Provides new hire Customer Management training when requested Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting o Automotive o Business o Human Resources o Information Technology Desired Work Experience: √ up to 3 years o 3-5 years o 5+ years Education/Experience: Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required. Certificates and Licenses: o Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel. Environment Demands: Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************

←Back to all jobs at Hampton Inn Home2 Suites Austin East Guest Service Representative - Full-time ABOUT HAMPTON INN / HOME2 SUITES EAST AUSTINThe Hampton Inn / Home2 Suites East Austin, managed by Vista Host Management & Development Company, offers dual-brand hospitality in a vibrant part of Austin, Texas. Just minutes from downtown Austin, the hotel provides easy access to cultural attractions, live music venues, and tech hubs. With 200+ rooms, guests can enjoy complimentary breakfast, an outdoor pool, and modern amenities suitable for both leisure and extended stays. POSITION SUMMARYThe Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management. WHO IS THIS POSITION FOR?The Guest Service Representative role is best suited for someone who:• Enjoys engaging with guests and has a friendly, outgoing personality.• Has strong communication skills and a passion for delivering excellent customer service.• Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment.• Takes ownership of guest experiences, ensuring they are pleasant and accommodating. WHY JOIN OUR TEAM?• Competitive hourly pay with opportunities for performance-based incentives.• Vacation / Sick / Bereavement / Holiday Pay.• Health/Vision/Dental Insurance.• Life / STD Insurance.• 401k.• Employee Discounts (Brand Hotels & Company Hotels).• Free, Third-Party Employee Assistance Program (personal and professional).• Opportunities for growth within Vista Host's expanding portfolio. DUTIES AND RESPONSIBILITIES• Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals.• Perform quality assurance (QA) requirements for the front office department.• Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety.• Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.• Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits.• Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction.• Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner.• Provide information about the hotel, amenities, local dining, attractions, and travel directions.• Accurately check out guests and communicate departures to housekeeping.• Make, confirm, and cancel reservations via telephone, computer, and written communication.• Answer and route internal and external phone calls in a friendly manner, following prescribed procedures.• Update the shift-to-shift log regularly to ensure clear communication between shifts.• Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area.• Assist other departments as needed and perform other related duties as assigned. POSITION REQUIREMENTS• Must be able to communicate effectively in English, both written and verbally.• Must be able to stand for extended periods.• Must be able to lift up to 20 lbs.• Ability to work independently and manage tasks without supervision Please visit our careers page to see more job opportunities.

Department: Das Rec FLSA Status: Nonexempt Hiring Salary: 13.34- 18.68 Welcome, 'ist das Leben schön!' (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? The two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department is looking for passionate and enthusiastic people to be valued team members of DAS REC, New Braunfels Recreation Center. DAS REC provides 77,000 square feet of something for everyone. For more information visit *************** What we're looking for: Under general supervision, assists in ensuring customer satisfaction and safety for employees and visitors at Parks and Recreation Department aquatics facilities and programs. The responsibilities you'll be trusted with: The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Assists in ensuring the delivery of high quality and consistent programs and services to the community. * Prepares and assists in maintaining facilities including but not limited to DAS REC, New Braunfels Recreation Center, to ensure a safe condition and to meet community needs; must be in compliance with the City's strategic objectives, policies and procedures, and State and Federal laws. * Assists in promoting departmental programs and city-wide special events coordination and setup. * Answers incoming calls and provides departmental program information in person and via the telephone; greets recreation center guests and provides prompt, courteous and friendly customer services to the public, in order to maintain positive customer relations. * Assists in managing a variety of front desk activities including processing of transactions via cash, check and credit card payment methods; operate computer registration and reservation system. * Assists in reaching sales goals for memberships, personal training, class registrations, etc. * Assists in maintaining a clean recreation center environment by providing custodial services as needed. * Assists in Kinder Care area to provide additional help when needed. * Performs other duties as assigned or required. Your areas of knowledge and expertise that matter most for this role: Education and Experience: * Must be sixteen (16) years of age; AND one (1) year customer service/public interaction experience is preferred. Required Licenses or Certifications: * None. Required Knowledge of: * Operational characteristics, services and activities of an aquatics facility. * Principles and practices of customer service. * Cash, check, and credit card transaction processes Required Skill in: * Interpreting customer and facility needs and solving customer service and public relations issues. * Analyzing problems, providing alternatives, and identifying solutions in support of established goals. * Responding to emergencies and determining corrective actions using available resources. * Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public. * Operating and maintaining a personal computer utilizing a variety of business software and communications equipment. * Effective, clear and concise communication, both verbally and in writing. Your work environment: * Work is performed in an office environment and indoors in all weather conditions, with potential exposure to hazardous chemicals, wet surfaces, pool maintenance equipment, infectious diseases and blood borne pathogens; is subject to sitting, standing, bending and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds. * Must be able to work irregular hours including weekdays, weekends, holidays, early mornings and late evenings. * May be required to work immediately before, during or after an emergency or disaster. * NOTE: This position is designated safety and/or security sensitive. The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

All Candidates Must Be 21 Years Of Age And Have A Valid Driver License. Previous Hotel Front Desk And/Or Night Audit Experience Preferred. Requires Occasional Shuttle Driving Shifts vary depending on the needs of the hotel but all candidates must be willing to work at least two (2) Night Audit shifts per week. Summary of Essential Job Functions Approach each guest interaction with the mindset of exceeding guest expectations. Driving the hotel shuttle as necessary or required. Embrace the Cambria culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, fitness center and pool hours, and local attractions. Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate. Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity. Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery. Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention. When necessary, assist the AM Comp Ambassador with the duties of the morning breakfast including set up, food monitoring, cleaning tables, and breaking down the breakfast. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Abilities Required Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to drive the hotel shuttle as necessary or required Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout the front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen. Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team? Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures. Reports to: General Manager (GM) and/or Senior Guest Services Representative Primary Job Duties Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner. Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business. Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Run reports of room availability/inventory management and guest accounts and post payments to guest folios. Perform bookkeeping activities including running reports and posting payments to guest folios. Respond to guest comments or complaints, referring customers to GM as necessary. Contact housekeeping or maintenance staff when guests report problems. Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service. Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit. Work in laundry room area loading and unloading washers and dryers and folding linens. Wear appropriate attire per the dress code. Notify GM or Maintenance Support of any needed repairs. May serve as Manager-on-Duty in GM and AGM absence. May be asked to stay on site in the event of a catastrophe. Other duties as assigned. Essential Skills Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility. Adaptability and flexibility - display the capability to adapt to new, different and changing requirements. Accuracy - ensure accuracy in all tasks performed. Communication - convey information clearly. Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. Interpersonal Skills - display the skills to work effectively with others. Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude. Physical Requirements The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather. Experience and Requirements 1 year hospitality experience preferred. Work Authorization required. Flexible schedule required. Evenings, weekends and holidays may be required. What We Offer Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates. Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you'll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match. Job Description Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and mantain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed. Omni Benefits Include Free Donwtown Parking in our Underground Garage Associate Cafeteria with Daily Complementary Hot Meals Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more! Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance Responsibilities Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface. Have full command of hotel services and hours of operations to explain/offer to guests. Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift. Put away and rotate all items from storeroom as needed. Ensure that all china and silverware are polished after use. Be fully acquainted with the different points of interests. Assist in arranging reservations as required by our guests. Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms. Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department. Interact with other departments to ensure that guest's needs are satisfied. Speak with guests in a friendly, warm manner making them feel welcome to the hotel. Proactively work to seek out ways in which to improve the hotel experience for our guests. Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc. Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS. Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals. Aid guests in locating other areas of the hotel (escort them to destination when possible) Assist with guest loyalty program as needed Respond to any reasonable task as assigned by manager or supervisor Qualifications Excellent customer service skills Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. Must have strong communication, presentation, multitasking and organizational skills Maintain a professional business appearance, attitude, and performance TABC and Food Handler's certifications required Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Summary: Guest Services Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Guest Services Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Services Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Housekeeping, Concierge, Maintenance and Drivers. Follow company and Hotel policies and procedures. Must have open availability. We are a 24-hour business. Must be punctual, and dependable. Requirements Must be well organized with the ability to handle a variety of responsibilities and constantly changing priorities, while maintaining an upbeat, customer service focus. Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively at all levels. Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service. Takes pride in personal appearance and professional demeanor. Must be able to work in a fast paced environment providing courteous service and engaging the guests in conversation. Proficient in functionality in MS Word, MS Excel, and MS Outlook. Must be proficient with computer and computer-generated data. A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic. Someone who is creative yet has common sense and is practical in the real world. Must have basic mathematical skills and basic calculator skills. Capability of building long-term relationships and being part of a rapidly growing business. Personal accountability and pride in results will be important for this executive to possess. Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions. Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience such as guest, team member, owner, and other stakeholders. Must have analytical and problem solving expertise. Ability to attract, motivate, lead, inspire and direct a talented team Excellent industry reputation and interpersonal communication skills. A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. A good communicator, someone that will keep all parties informed in an organized, coherent manner. Must have the ability to examine financial data and assure accuracy and quality. PHYSICAL REQUIREMENTS: Lifting up to 40 lbs.; pushing up to 40 lbs.; pulling up to 40 lbs.; carrying up to 40 lbs. Mobility -continuous movement throughout department. Continuous standing -100% of shift. Continually moving at a fast pace Ability to look at computer screens for extended period of times. Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Exposure to chemicals. Prerequisites: High- School graduate or equivalent Must be able to speak, read, write, and understand the primary languages used in the work place. University degree in hospitality, and/or CHA, preferred Minimum of one (1) year of work experience in the hotel industry, with Front Office/ Guest Services background A track record of successful customer service Salary Description $15.00

NOTE: This position is reserved for individuals who have been referred to this page by a Workforce Solutions Capital Area Career Advisor. If you have NOT been referred to this page by a Career Advisor, you will need to attend a Career Information Session first then meet with a Career Advisor to determine your eligibility before we will consider you for this position. Click here to start the process to attend a Career Information Session: CLICK HERE Owner: Hope Soliz Job Title: Bilingual Front Desk Compensation: $15/hour Schedule: Full-time Location: North Austin, Tx Job Summary A bilingual front desk job description typically involves greeting visitors, answering phones, managing appointments, providing information in both English and another language, and handling basic administrative tasks, all while maintaining a professional and welcoming. Core Responsibilities: Customer Service: Greet visitors and clients in a friendly and professional manner. Answer phones, screen calls, and direct them to the appropriate person or department. Provide information and answer inquiries in both English and the specified second Spanish. Handle customer complaints and concerns in a professional and timely manner. Administrative Tasks : Schedule and confirm appointments. Maintain and update patient or client records. Process incoming and outgoing mail, deliveries, and faxes. Handle basic data entry tasks. Manage office supplies and equipment. Maintain a clean and organized reception area. Bilingual Communication : Fluently communicate in both English and the specified second language (e.g., Spanish). Translate documents and materials as needed. Provide interpretation services as required. Additional Skills and Qualifications: Excellent communication and interpersonal skills . Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Google, Google Docs) . Ability to work independently and as part of a team . High school diploma or equivalent . Experience in a customer-facing role is a plus . Strong organizational and time management skills . "Greet and assist all visitors, clients, and staff in a friendly and professional manner, providing excellent customer service in both English and Spanish". "Answer and manage phone calls, screen calls, and direct them to the appropriate person or department". "Maintain and update patient/client records, ensuring accuracy and confidentiality". "Schedule and confirm appointments, providing reminders as needed". "Process incoming and outgoing mail, deliveries, and faxes". "Translate documents and materials as needed". "Provide interpretation services as required".

The role… is temporary. (6 month assignment). At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel) Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications At least 1 year of similar role or customer service / facing role Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities. Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera Problem solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment Strong communication skills and ability to understand and follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast paced movements are required to go from one part of the club to others. Must be able to move, pull, carry or lift at least 40 pounds. Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full- Time Employees have sick day's + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

The role… is temporary. (6 month assignment). At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties * Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property * Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc. * Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel) * Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily * Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe * Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience * Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler * Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications * At least 1 year of similar role or customer service / facing role * Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities. * Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Studio 6 is strategically positioned between the upper end of the economy extended stay and lower end of the mid-price extended stay segments. The studios feature living areas and fully furnished kitchens along with linens and cookware, at an inclusive, transparent rate, competitive to the economy extended stay tier. Studio 6's brand marketing strategy, “More in your room, Less on your bill™”, has established a solid value positioning in the segment. Job Description The Studio 6 is now accepting applications for the PM/AM front desk position. The successful candidate is highly responsible, dependable, guest service oriented team player, who loves to make people happy. They have good people and communication skills, as well as an ability to work under pressure. They must have high attention to detail. The right candidate will think fast and enjoy a challenge. Previous customer service experience is required. G6 hotel experience is a plus but not mandatory. Please be willing to learn as well as lead. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone/radio Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly, and make concise decisions Ability to prioritize, organize, and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Must be able to work a flexible schedule, including evenings, weekends, and occasional holidays Must be able to stand for up to 8 hours (or an entire shift) Additional Information All your information will be kept confidential according to EEO guidelines.

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs. Responsibilities: Receives and directs phone calls from patients and physician offices Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physicians clinical staff, as well as equipment and facilities Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns Schedules urgent care appointments as needed and directed by physician Greets patients for scheduled and/or urgent care appointments and procedures Confirms and verifies patient demographic and insurance information Collect co-payments from patients upon arrival when applicable Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information Collaborates with insurers to obtain patients prior authorizations for procedures and tests as needed Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Verifies eligibility for procedures or tests from various health care institutions Reviews and audits billing discrepancy reports and research errors for resolution Maintains accurate and timely records, logs, charges, files, and other related information as required Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff Prepares special reports or spreadsheets for physicians as requested Complies with established departmental policies, procedures and objectives Complies with all health and safety regulations and requirements Contributes to maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors Performs other duties as required. Requirements: Education/Skills High School Diploma or GED Proficient in software and computer systems Knowledgeable of business office terminology / procedures Ability to multi task and work under stressful situation Effective written and verbal communication skills Experience 1+ year of customer service experience required Experience with medical office terminology preferred Licenses, Registrations, or Certifications None Work Schedule: Varies Work Type: Full Time