Guest service representative jobs in Canton, OH - 642 jobs

Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence. Job Summary: Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Responsibilities: Follow up on load statuses and assure deliveries are made. Evaluate and provide shipping instructions to the service provider. Review documents submitted by carriers to assure accuracy, detail, and completeness. Release load for billing when the load has been delivered and all information is accurate. Manage, service, and grow current customer/carrier relationships. Ensure compliance with all SOPs and daily adherence to requirements. Source carrier capacity as needed to cover customer freight. Understand market trends and seasonality of capacity. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner). Understand the customer's shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain. Convert new carrier relationships into repeat business. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business. Prospect customers, source carriers, negotiate rates, problem solve, and manage problems. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied. Promote and display Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied Regular and reliable attendance expected Other work-related duties as assigned by supervisor/manager Minimum Knowledge, Abilities and Skills Required Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred, but not required. Previous related experience preferred, but not required. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated. Problem solver; critical thinker. Effective oral and written communication skills. Excellent customer service and interpersonal skills. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met. Demonstrated analytical skills and problem solving skills. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner. Able to work in a team environment, while also delivering independent results. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely. Proficient in Microsoft Office Suites Why Join Cornerstone Systems? Impactful Work: Your work directly contributes to our growth and success. Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement. Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance. Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.

Full time Days 6am-6pm / Nights 6pm-6am Patrols assigned areas of Hospital campus in order to maintain an orderly and safe environment for patients, visitors and staff. Enforces Hospital policies and procedures, and applicable local and state laws. Upholds the mission, vision, values and customer service standards of Children's Hospital Medical Center of Akron (CHMCA). This position is unarmed, with a continual focus and development to elevate to the rank of armed security officer. Responsibilities: 1. Patrol the campus and the surrounding areas being highly visible and alert for safety and security hazards and suspicious activities, working independently with minimal to no supervision. Secures buildings, offices, classrooms and other areas. 2. Respond to alarms and all calls requesting Department of Public Safety services. 3. Knowledge of Department Policies and Procedures with flexibility to modify under certain circumstances for optimal results. 4. Contain and control crowds in order to preserve peace, providing a safe environment during large events. 5. Enforce all parking rules and regulations, assist motorists with vehicle problems, and provide escorts to patients, visitors, and staff. 6. Ability to communicate clearly and concisely, and effectively via two way radio, computer, email, telephone, and verbal communications. 7. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity utilizing de-escalation and other communication techniques. 8. Ability to use a Record Management System to document incident reports in a complete, concise, and proper manner. 9. Provide appropriate medical assistance to the sick and injured by providing first aid and/or alerting medical staff. 10. Complete and successfully pass Field Training with a Field Training Officer (FTO). 11. Performs all other duties and responsibilities as assigned or directed by Supervision or Command Staff. Other information: Technical Expertise Education and Experience 1. Must be 18 years of age or older at time of hire. 2. High School Diploma or equivalent. 3. Possesses a valid Ohio driver's license (and ability to obtain and maintain eligibility of insurability as determined by the CHMCA insurance carrier's requirements to operate CHMCA vehicles) and reliable transportation to report to alternate sites. 4. Successful completion of the OPOTA Private Security Academy preferred. 5. Successfully complete a thorough background investigation. Full Time FTE: 1.000000

Findaway is dedicated to delivering simple and immediate access to content - wherever you are, whenever you want! We've had the privilege of being recognized multiple years in the INC. 500/5000 fastest growing companies in America, in the Weatherhead 100 as one of the fastest growing company in Northeast Ohio, NorthCoast 99 “Best Places to Work” with a distinction award for “Passion” and on the Plain Dealer's Top Workplaces list. Our Core Values were firmly entrenched in the workplace prior to the launch of our first product, and will remain the most important building block of Findaway as we continue to grow. We believe that you either find a way, or make one. Findawayers believe nothing is impossible. We work hard, but we laugh a lot. A lot. And we think that is the way it should be. Do you thrive in a fast-paced challenging environment? Do you believe in conversations over emails? Do you possibly have a slight addiction to coffee? At Findaway, we don't just have jobs; we build careers, relationships, and achieve success as a team. We hire, retain, and continue to develop the best talent in the industry! Job Description The Playaway Products Team is hiring two Customer Service Representatives to help support our growing business! One Full-Time Customer Service Representative Primary responsibilities: Be the voice of the company as the first line of inbound customer service support through various communication channels including answering phones, managing e-mail responses and monitoring web chat tool. Manage business order needs including order entry, changes, approvals, and tracking. Coordinate Playaway sampling initiatives. Facilitate customer data updates within the system and other business critical information. Support e-commerce website with customer troubleshooting and internal testing needs. Learn and function within our internal NetSuite business system. Direct customer outreach for past due invoice followup and documentation. Qualifications Critical thinking and problem solving skills for customer and data troubleshooting that arises. Efficiency in computers and technology for internal operating system and website support. Proficient in Microsoft Office applications including Word, PowerPoint, Excel and Outlook. Ability to learn a new operational system and follow guided instructions. Friendly and professional team player with excellent written and verbal communication skills for communicating directly with customers. Strong organizational skills with the ability to shift focus in our fast paced environment. Comfortable with a bit of self training paired with the ability to quickly reference necessary notes/training info. Ability to manage high volume of workloads and to work within an environment with changing priorities. Bachelors degree required. Additional Information All your information will be kept confidential according to EEO guidelines.

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner. • Builds and maintains quality relations with assigned customers. • Contacts customers via telephone or correspondence as frequently as necessary to meet goals. • Maintains updated, organized files on all assigned customers. • Completes and submits required documentation. • Contacts customers to obtain missing information or data to ensure an accurate customer database. • Traces and expedites late orders to ensure customer satisfaction. • Trains new Customer Service Representatives as requested. • Performs other related duties as assigned.

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe. Position Summary: Customer service representatives process orders, provide information about Applied Medical Technology's products and services, and handle customer complaints. Pay for this role starts at $20/hr. This position is 100% on-site in Brecksville, OH. Duties and Responsibilities: This following list of duties and responsibilities is not comprehensive but meant to represent the most common or important duties of the position. Other duties may be required and/or assigned. Demonstrate a sincere desire to assist customers and put their needs first. Communicate effectively, based on a customer's mindset. Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations. The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale. Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount. Responsible for double-checking own work, and the work of others, to limit errors. Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting. The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers. Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly. Verify order status and all related aspects for fulfillment of customers' sales orders. Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail. After training you will be expected to troubleshoot customer product issues over the phone. Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up. Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must. Other duties as assigned Requirements Requirements: Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills. Must be able to work independently, accurately, and be detailed oriented. Prior experience with ERP system Microsoft Dynamics will be given strong consideration. Ability to effectively communicate in a positive and comprehensive manner Strong phone contact handling skills and active listening Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities. Strong interpersonal skills and the ability to work in a team environment as well as independently Detail-oriented, quality conscious, and a self-starter with organizational skills. Computer Literacy: Ability to function in a multisystem Microsoft environment-using Word, Outlook, intranet, and the internet. Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position. Microsoft Dynamics is a plus, but not required. Supervisory Responsibilities: None Minimum Qualifications: High school diploma required. Customer service experience. Computer experience. Language Skills: Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly. Ability to write business correspondence with clients and vendors. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Essential Job Functions: Critical features of this job are described above, they may be subject to change at any time due to reasonable accommodation or other reasons. Mental: Must be able to effectively communicate with others; complete and understand complex situations, analysis of numbers; read, analyze and interpret written materials; meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems. Physical: Must be able to sit for hours at a time while operating a phone and/or computer. Moderate noise level and limited exposure to physical risk. Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork. Equipment Used: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, credit, and/or criminal background check. AMT is an Equal Opportunity/Affirmative Action Employer. Benefits: Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service. Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others. 401k: AMT matches 100% of your contribution, up to 3% of your salary. Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one Other Exciting Perks! Family-oriented, Positive Working Environment Discretionary Yearly Raises On-site Vending & Gym Annual Employee Appreciation Picnic Tuition Reimbursement Employee Referral Bonus Program Employee Assistance Program Salary Description Starting at $20/hr

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Seeking candidates with outgoing, friendly personalities to be the “directors of first impressions” at our lodge! will work 2nd shift from 3pm - 11pm. Weekend and holiday availability required. The Hotel Front Desk Agent is a crucial element to our success so if you possess the following skills we want you at our lodge! Written and verbal communication skills with the ability to interact with all types of guests and to give direction as needed Basic math & accounting skills Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure Ability to stand for long periods of time Strong computer knowledge using a windows environment Friendly, outgoing "people" person with a good attitude and professionalism Previous experience working with the public in a service provider industry; hospitality preferred. Hours each week may vary depending on business levels. As a Front Desk Agent responsibilities include, but are not limited to: Answering multi-line phones in a courteous, professional manner Creating new reservations either in person, via email or by telephone Greeting and registering guests into and out of the lodge in a friendly, efficient manner Collecting and posting payments to group accounts or guest rooms Providing information and assistance to all guests Candidates must be 18 or older by start date. Previous customer service experience with cash handling required. Requires lifting, bending, stooping, pushing, pulling and standing for long periods of time. Perks offered: Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jani-King, which celebrated the company's 50th year anniversary in 2019, is the world's the largest franchise based, commercial cleaning company and is proud to be the official cleaning company for both the Cleveland Cavaliers and the PGA of America. Jani-King of Cleveland, representing the Northeast Ohio market for Jani-King, opened their doors in 1991 and has become the fourth largest Jani-King office in the United States while maintaining the same ownership that started the business over 30 years ago. Jani-King truly take pride in their reputation as the leader in the commercial cleaning industry and value every employee who has dedicated themselves to helping Jani-King grow it's well-deserved reputation. Job Description We are looking for a well-rounded, self-motivated, professional individual who is seeking a full-time career with a well-established organization. This individual will be representing the Jani-King office in Northeast Ohio. This role enables you to take ownership of your accounts as you work to establish relationships with your customers. The ability to handle difficult conversations in combination with strong written and oral communication skills are required as you will be the first point of contact for inbound customer concerns. You will also routinely reach out to your customer base to gather information on how services are going at their facility. We are seeking an individual with great interpersonal skills to be the liaison between our customers, internal team, and franchisees to facilitate the timely communication that is vital to the success of our business. This will require you to notate feedback in our database as well as organize and prioritize the information you receive. You will work both independently and collaboratively with our field team to ensure that concerns are resolved for our customers. Jani-King also offers a benefits package including paid holidays, paid vacation, healthcare including dental, vision and life insurance, and a Simple IRA plan with a 3% match. Qualifications 1-2 Years of Customer Service Experience Strong Problem Solving and Organizational Skills Ability to Multi-Task and Prioritize Excellent Written and Verbal Communication Skills Ability to Handle Difficult Conversations Strong Interpersonal Skills Ability to Build Collaborative Relationships Initiative and Thoroughness Positive Attitude Sense of Urgency Proficient in Microsoft Office such as Word, Excel and Outlook Additional Information This is a full time position held Monday thru Friday from 8AM to 5PM. All prospective employees will be subjected to a background check. All your information will be kept confidential according to EEO guidelines.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Millennia Housing Management is seeking an experienced Resident Relations Representative. We are looking for someone that has office experience, preferably in affordable housing. The Resident Relations Representative serves as the first point of contact for all resident interactions on site. Assists with all inquiries, including move-in process, resident requests, customer follow-up, renewal process, move-out process, and resident transfers. The Resident Relations Representative must have the ability to process rent collections, utility checks, and invoices. Along with creating marketing, communication materials, outreach to the community, process applications, professionally answering a multi-line phone system, multi-task in a highly fast-paced environment, and the ability to form professional customer service relationships with the staff and vendors, residents, and potential residents. This person must be a self-starter who can work with minimal supervision Essential Functions and Responsibilities General Responsible for filling occupancy Promotes positive, proactive customer interactions to make their Millennia Housing Management experience of the highest quality. Solves simple to complex resident relations issues promptly. Assists residents with the move-in and move-out process as needed. Performs resident retention calls according to guidelines currently in place. Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite. Provides input regarding how to improve and provide more efficient resident relations continually. Facilitates the resident retention process, which includes renewal paperwork. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals, and communicating the value of our communities. Process resident applications, lease documents, and related paperwork as needed. Performs community inspections to ensure aesthetics are maintained to company expectations. Follow up with unresolved resident concerns in surveys or reviews as needed. Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.) Must be knowledgeable of all phases of leasing and resident retention. Maintains awareness of local market conditions and trends. Contributes ideas to management for the marketing community and for improving resident satisfaction. Maintains marketing and outreach program. Answers and handles incoming phone calls from prospective new residents, current residents, vendors/supplies, etc. Greets prospective residents, shows community, and performs leasing duties as needed. Physically inspects property when on grounds, picks up litter, and reports service needs to maintenance and/or grounds staff. Will also inspect move-outs and vacant homes when requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience High School Diploma or equivalent work experience One year experience in a customer service environment preferred Superior customer service skills and a desire to help people Ability to handle basic accounting principles and concepts Excellent written and oral communication and interpersonal skills Regular, consistent, and timely attendance required Extensive sales experience Excellent time management and multi-tasking skills. Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors. Strong organizational skills with practical decision-making abilities. Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records. Excellent communication skills are critical, including verbal and written. Must possess superior customer service, communication, and interpersonal abilities. Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations. Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities Solid understanding of data analysis, budgeting, and business operations. Superior analytical and problem-solving capabilities. A strong strategic and business mindset. Excellent organizational skills. Work Conditions & Physical Demands Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation. Able to work independently or as a team member and support managers with special projects. Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Values We Seek Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together. Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved. Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions. Expected Hours of Work & Travel Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. Travel required. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. Acknowledgment: This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice. About The Millennia Companies Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.

Job description available at Comfort Suites, Wooster. Are you a night owl looking for an exciting opportunity to join a dynamic team? Comfort Suites, Wooster is currently seeking for a dedicated individual to join us for weekend night shifts. Position: Weekend Night Shift Team Member Location: Comfort Suites, Wooster Ohio Hours: Friday and Saturday nights - 11pm - 7am Responsibilities: ~Greet guests upon arrival with a warm smile and friendly demeanor ~Assist guests with check in and check out procedures ~Respond promptly to guest inquiries and requests ~Maintain cleanliness and organization of the lobby and common areas ~Ensure security protocols are followed throughout the night ~Handle any guest concerns or emergencies with professionalism and efficiency ~Collaborate with other team members to ensure seamless operations during the night shift Requirements: ~Excellent customer skills ~Ability to remain calm and composed under pressure ~strong communication and interpersonal skills ~Attention to detail and ability to multitask ~Previous experience in hospitality or customer service is preferred but not required Perks: Competitive hourly wage ~Opportunities for growth within the Company ~Discounted rates for stays at Choice Hotels for you and your family ~Friendly and supportive work environment If you are a reliable and motivated individual who thrives in a fast paced environment, we want to hear from you! Apply today by submitting your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to welcoming you to the Sleep Inn team! Job Type: Part-time Pay: $12.00 per hour Expected hours: 16 per week

Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of BlackHawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and customer service. SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS: None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative mostly refered to as a "Visual Communications Specialist", you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $28,000-33,000 At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Millennia Housing Management is seeking an experienced Resident Relations Representative. We are looking for someone that has office experience, preferably in affordable housing. The Resident Relations Representative serves as the first point of contact for all resident interactions on site. Assists with all inquiries, including move-in process, resident requests, customer follow-up, renewal process, move-out process, and resident transfers. The Resident Relations Representative must have the ability to process rent collections, utility checks, and invoices. Along with creating marketing, communication materials, outreach to the community, process applications, professionally answering a multi-line phone system, multi-task in a highly fast-paced environment, and the ability to form professional customer service relationships with the staff and vendors, residents, and potential residents. This person must be a self-starter who can work with minimal supervision Essential Functions and Responsibilities General Responsible for filling occupancy Promotes positive, proactive customer interactions to make their Millennia Housing Management experience of the highest quality. Solves simple to complex resident relations issues promptly. Assists residents with the move-in and move-out process as needed. Performs resident retention calls according to guidelines currently in place. Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite. Provides input regarding how to improve and provide more efficient resident relations continually. Facilitates the resident retention process, which includes renewal paperwork. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals, and communicating the value of our communities. Process resident applications, lease documents, and related paperwork as needed. Performs community inspections to ensure aesthetics are maintained to company expectations. Follow up with unresolved resident concerns in surveys or reviews as needed. Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.) Must be knowledgeable of all phases of leasing and resident retention. Maintains awareness of local market conditions and trends. Contributes ideas to management for the marketing community and for improving resident satisfaction. Maintains marketing and outreach program. Answers and handles incoming phone calls from prospective new residents, current residents, vendors/supplies, etc. Greets prospective residents, shows community, and performs leasing duties as needed. Physically inspects property when on grounds, picks up litter, and reports service needs to maintenance and/or grounds staff. Will also inspect move-outs and vacant homes when requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Education and Experience High School Diploma or equivalent work experience One year experience in a customer service environment preferred Superior customer service skills and a desire to help people Ability to handle basic accounting principles and concepts Excellent written and oral communication and interpersonal skills Regular, consistent, and timely attendance required Extensive sales experience Excellent time management and multi-tasking skills. Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors. Strong organizational skills with practical decision-making abilities. Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records. Excellent communication skills are critical, including verbal and written. Must possess superior customer service, communication, and interpersonal abilities. Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations. Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities Solid understanding of data analysis, budgeting, and business operations. Superior analytical and problem-solving capabilities. A strong strategic and business mindset. Excellent organizational skills. Work Conditions & Physical Demands Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment. Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation. Able to work independently or as a team member and support managers with special projects. Strong collaboration skills - works well across functional areas-excellent relationship-building skills; able to collaborate with various levels of the organization. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Values We Seek Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together. Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved. Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business - carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions. Expected Hours of Work & Travel Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. Travel required. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. Acknowledgment: This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice. About The Millennia Companies Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more. We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies. You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.

available at Comfort Suites, Wooster. Are you a night owl looking for an exciting opportunity to join a dynamic team? Comfort Suites, Wooster is currently seeking for a dedicated individual to join us for weekend night shifts. Position: Weekend Night Shift Team Member Location: Comfort Suites, Wooster Ohio Hours: Friday and Saturday nights - 11pm - 7am Responsibilities: ~Greet guests upon arrival with a warm smile and friendly demeanor ~Assist guests with check in and check out procedures ~Respond promptly to guest inquiries and requests ~Maintain cleanliness and organization of the lobby and common areas ~Ensure security protocols are followed throughout the night ~Handle any guest concerns or emergencies with professionalism and efficiency ~Collaborate with other team members to ensure seamless operations during the night shift Requirements: ~Excellent customer skills ~Ability to remain calm and composed under pressure ~strong communication and interpersonal skills ~Attention to detail and ability to multitask ~Previous experience in hospitality or customer service is preferred but not required Perks: Competitive hourly wage ~Opportunities for growth within the Company ~Discounted rates for stays at Choice Hotels for you and your family ~Friendly and supportive work environment If you are a reliable and motivated individual who thrives in a fast paced environment, we want to hear from you! Apply today by submitting your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to welcoming you to the Sleep Inn team! Job Type: Part-time Pay: $12.00 per hour Expected hours: 16 per week