Front Desk Representative
Guest service representative job in San Diego, CA
Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer.
Role Description
This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA.
The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale.
To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures.
The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home.
Qualifications
Phone Etiquette and effective Communication skills
Strong Customer Service skills
Ability to multi-task and manage time effectively
Proficient in Microsoft Office Suite and other administrative software
High school diploma or equivalent
Previous experience in real estate or a related field is a plus
Customer Service Representative
Guest service representative job in Irvine, CA
Specialized Recruiting Group, Irvine is seeking a Customer Service Representative for a third-party logistics firm specializing in the medical device industry. This is a permanent, evaluation hire, career opportunity in the Irvine, CA area. Base compensation starts at $21.00 to $26.00/hour.
Responsibilities
Processing inbound calls from internal and external customers
Providing customer support for medical devices and consumer electronics
Researching information requests
Data entry
Requirements
Medical device and or logistics industry experience
Previous office-based customer service experience
Excellent English communication skills (spoken and written)
College degree a benefit but not mandatory
Professional, positive and friendly personality
Intermediate Word, Excel and Outlook ability
At Specialized Recruiting Group, our team of employment professionals is deeply connected with local businesses that are actively hiring, giving you a competitive edge in your job search. Whether you are seeking a full time position or a contract role, our experts are here to help at no cost to you. Enjoy personalized support and access to exclusive job opportunities when you partner with Specialized Recruiting Group.
Customer Service Representative
Guest service representative job in Irvine, CA
For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds
Office Rotation: Tuesday/Thursday & every other Friday
Must live in commutable distance to Irvine, California
Work from Home Rotation: Monday/Wednesday & every other Friday
Competitive pay rate- $26
Why should you apply:Medical and dental benefits
Opportunity to gain valuable experience.
Enjoy a positive and supportive work environment.
Paid training to ensure you have the skills & knowledge to succeed.
What's a typical day as a Customer Service Representative? You'll be:
Processing product complaints through queues and other communication channels.
Maintaining a positive experience while investigating complaints in a timely and courteous manner.
Accurately updating databases with pertinent details & product information.
Escalating issues based on severity to appropriate levels as needed.
Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints.
This job might be an outstanding fit if you:
Have a high school diploma or equivalent.
Have at least 6 months of customer service experience
Have strong problem- solving and organizational skills.
Are able to work in a fast-paced environment.
Are able to work a hybrid work schedule comprised of weekly office & remote requirements.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Acerca de kelly
El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año.
Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.
Customer Service Representative
Guest service representative job in San Diego, CA
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About the Company - Established State Farm Agent in Rancho Bernardo area looking for a licensed and experienced Part-Time Customer Service Representative to provide outstanding service to our customers. This is an in-office position.
Preferred Skills:
Property and Casualty Licensed
Experienced in the insurance industry
Strong communication skills
Friendly, reliable and smart
Detail oriented
Ability to work well in an office environment
Pay range and compensation package - Based on experience.
Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.
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Call Center Representative
Guest service representative job in Irvine, CA
Leading Education organization in Irvine is in need of a Temporary Call Center Representative. This is an IN OFFICE opportunity, in IRVINE. This role will be for 3 plus months, it could go longer and become temp-hire.
This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center. Auto Dialer experience is preferred.
Responsibilities:
* Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
* Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
* Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
* Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
* Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
* Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
* Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
* Minimum 2 years' experience preferred.
* Customer Service experience.
* A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
* Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
* Telephone Auto Dialing System experience preferred.
* Bilingual Spanish is a PLUS
Education:
* High School Graduate or equivalent required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
CSR/Associate Broker
Guest service representative job in Irvine, CA
Job Description
Entry-Level Associate Broker/CSR - Irvine, CA (In-Office)
An established wholesale insurance brokerage is expanding its Irvine office and looking to add an Entry-Level Associate Broker to support a high-performing team. This is an excellent opportunity for someone eager to build a long-term career in the specialty insurance (E&S) space.
What You'll Do:
Support senior and inside brokers with day-to-day servicing tasks
Handle policy issuance, processing, and documentation
Learn how to build submissions and market accounts to carriers over time
Gain exposure to a wide variety of E&S accounts and client types
What We're Looking For:
No prior insurance experience required - open to motivated entry-level candidates
Backgrounds in sales, customer service, or office administration are a plus
Must be ambitious, detail-oriented, and eager to learn
Strong communicator who thrives in a collaborative, in-office environment
Compensation:
Base: Competitive Salary
Bonus potential after initial ramp-up period
Opportunity for long-term career growth within a fast-paced brokerage team
Location:
100% in-office - Irvine, CA
Ideal for someone who values team culture, energy, and hands-on learning
If you're looking to get your foot in the door of the insurance industry and grow within a dynamic, relationship-driven environment, this is an opportunity to build the foundation of a successful career.
Cashier & Guest Service Representative at Metro Pointe
Guest service representative job in Costa Mesa, CA
The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. We are looking for cashiers who enjoy working with the public and have a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. Cashier experience is not necessary.
Cashier Responsibilities include:
Creating an excellent service experience for our customers
Representing the brand positively
Operate registers, scanners, scales and credit card/debit card terminals
Memorize product locations throughout the store and be able to direct customers or make suggestions
Handle exchanges and refunds in a quick, efficient manner
Providing prompt service and quality products
Maintaining a clean and comfortable environment
Upholding all operational standards.
We're looking for a Cashier with:
A strong commitment to excellent customer service and food quality
A knack for providing top-notch interactive service to our customers
Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
Previous experience in a restaurant/bakery (entry level employees also welcome)
Previous experience in a retail store or as a cashier
A desire to work in a supportive fun work environment
We offer a Cashier the following benefits:
Competitive salary: $16.50-$17.00/Hour
TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour!
Generous meal discounts
Employee growth opportunities
Flexible schedules
A daily loaf of bread
About Boudin Bakeries
In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco Sourdough™ -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco Sourdough™
Joining our team
As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!
Guest Experience Representative | Part-Time | Snapdragon Stadium
Guest service representative job in San Diego, CA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position
This role will pay an hourly rate of $19.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego Wave FC (NWSL soccer), San Diego Legion (MLR rugby), San Diego Football Club (MLS Soccer), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events.
Responsibilities
Provide excellent customer service for guest attending events at Snapdragon Stadium.
Handle lost and found during events.
Recognize potential hazards and observe appropriate precautions with guest.
Scan and check for valid tickets at premium VIP entrances.
Receive and quickly act upon request or complaints from guest.
Monitor all public areas to ensure they meet cleanliness standards.
Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
Project a friendly, approachable, and professional attitude during your shift.
Direct guest to their ticketed seat or appropriate seating sections.
Keep aisles and stairs clear of guests.
Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
Provide location specific direction for guests using elevators.
Performs other duties as assigned.
Qualifications
A minimum education level of High School Diploma or its equivalent.
Previous experience in a customer service role preferred.
Must be comfortable standing or remain in a stationary position for long periods of time.
Excellent customer service skills required, must display a positive and energetic attitude.
Available to work nights, weekends, holidays, events as scheduled.
Strong interpersonal and communication skills.
Professional image and demeanor.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Auto-ApplyGuest Experience Representative | Part-Time | Snapdragon Stadium
Guest service representative job in San Diego, CA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position
This role will pay an hourly rate of $19.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Provide excellent customer service for guest attending events at Snapdragon Stadium.
Handle lost and found during events.
Recognize potential hazards and observe appropriate precautions with guest.
Scan and check for valid tickets at premium VIP entrances.
Receive and quickly act upon request or complaints from guest.
Monitor all public areas to ensure they meet cleanliness standards.
Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
Project a friendly, approachable, and professional attitude during your shift.
Direct guest to their ticketed seat or appropriate seating sections.
Keep aisles and stairs clear of guests.
Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
Provide location specific direction for guests using elevators.
Performs other duties as assigned.
Qualifications
A minimum education level of High School Diploma or its equivalent.
Previous experience in a customer service role preferred.
Must be comfortable standing or remain in a stationary position for long periods of time.
Excellent customer service skills required, must display a positive and energetic attitude.
Available to work nights, weekends, holidays, events as scheduled.
Strong interpersonal and communication skills.
Professional image and demeanor.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyGuest Experience Representative | Part-Time | Snapdragon Stadium
Guest service representative job in San Diego, CA
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position
This role will pay an hourly rate of $19.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Snapdragon Stadium is a 35,000-seat multipurpose venue that serves as the home for San Diego State University football, San Diego Wave FC (NWSL soccer), San Diego Legion (MLR rugby), San Diego Football Club (MLS Soccer), major concerts and festivals, professional sports, motorsports, international soccer, high school sports, entertainment events and private special events.
Responsibilities
* Provide excellent customer service for guest attending events at Snapdragon Stadium.
* Handle lost and found during events.
* Recognize potential hazards and observe appropriate precautions with guest.
* Scan and check for valid tickets at premium VIP entrances.
* Receive and quickly act upon request or complaints from guest.
* Monitor all public areas to ensure they meet cleanliness standards.
* Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions.
* Project a friendly, approachable, and professional attitude during your shift.
* Direct guest to their ticketed seat or appropriate seating sections.
* Keep aisles and stairs clear of guests.
* Monitor seating area for guests who may not be in the correct area and ask to verify tickets.
* Provide location specific direction for guests using elevators.
* Performs other duties as assigned.
Qualifications
* A minimum education level of High School Diploma or its equivalent.
* Previous experience in a customer service role preferred.
* Must be comfortable standing or remain in a stationary position for long periods of time.
* Excellent customer service skills required, must display a positive and energetic attitude.
* Available to work nights, weekends, holidays, events as scheduled.
* Strong interpersonal and communication skills.
* Professional image and demeanor.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyGuest Service Representative
Guest service representative job in San Diego, CA
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Auto-ApplyGuest Experience Representative
Guest service representative job in Costa Mesa, CA
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.
We celebrate our associate's personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.
Our Culture and Community
We seek out team members who share our values and an unwavering commitment to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms.
Role
The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store.
The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store
function and is responsible for modeling, support and adherence to company policies, procedures, and values.
Guest Services
• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Greets guests with a pleasant and professional demeanor.
• Promptly answers telephone calls according to established company guidelines.
• Demonstrates professional communication skills and responds to guests without delay.
• Interacts with guests in a caring and professional manner with verbal and written communication.
• Replies promptly to guests questions and requests, works continuously to exceed their expectations.
• Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines.
• Ensures all guests information is captured and entered into store systems.
• Demonstrates superior guest service when delivering new purchases or repaired jewelry.
• Provides quality care assurance to guests and acknowledges concerns.
• Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover.
Service Orientation
• Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store.
• Determine guests' buying behavior, introduce Robbins Brothers promotions.
• Collaborates and brainstorms with team members, knows when to transition guest to colleague.
• Prioritizes tasks and manages time effectively to meet expectations, deadlines, and
targets.
• Practices all aspects of guest relationship management.
• Assists guest experience manager with social medial responsibilities.
Store Operations
• Adheres to office opening and closing procedures as required by the company policy.
• Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies.
• Accurately enters the point of sale (POS) transaction into the system.
• Ensures merchandise case counts are accurate by following the required company processes.
• Accurately creates move orders and enters transactions into merchandise system.
• Adheres to corporate directed merchandise price changes, ensure process and procedures are followed.
• Examine daily jewelry repair logs and reconcile completed work.
• Reconcile certificate of replacement value documents and ensure accuracy.
• Reads and responds to all office emails in a timely and professional manner.
• Adheres to shipping and receiving policies and demonstrates required procedures for the same.
Store and Office Maintenance
• Maintains merchandise display cases throughout the day.
• Orders office supplies to maintain stock as required.
• Stock the guest lounge as required.
• Maintain store collateral supplies.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to company policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc.
• Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue.
• Acts in the best interest of the guests, team, and company.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation Shift:
• Day shift
• Evening shift
• Weekends Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)
Auto-ApplyGuest Service Representative
Guest service representative job in Laguna Hills, CA
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Compensation: $20.50 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyLead Guest Services Agent
Guest service representative job in San Diego, CA
Requirements
Experience in a similar size hotel. We look for candidates with full service hotel experience, preferable in an upscale independent hotel.
Eager to learn and take pride in your work
Reliable with flexible work schedule
Ability to stand for long periods of time
Salary Description $25.75/Hourly
Night Auditor $26.50hr - Full Time at Marrriott SD Gaslamp
Guest service representative job in San Diego, CA
We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include auditing financial records, providing guest services, and ensuring the safety and security of the premises.
This is a Full Time position (30-40 hours) that pays $26.50 per hour. This position is eligible for group health benefits including Medical, Dental and more.
Must be able to work the graveyard shift (typically 11pm-7:30am), icluding weekends and holidays.
Benefits
* Medical (Anthem, Kaiser or Simnsa)
* Dental (Aetna)
* Vision (VSP) and Life (The Hartford)
* Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
* 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
* Vacation and Sick Pay
* Free Parking at the hotel while on duty ($200 value)
* Meal allowance per 8hr shift ($10 per shift)
* Room Discounts with any Marriott Brand Hotel (31 different brand globally)
* Additional Room Discounts for select hotels within portfolio
* Two pairs of slip resistant shoes a year
Do you enjoy interacting with people? Do you thrive on making someone's day? The ideal candidate is someone who will provide our guests with extraordinary service and enrich the guest experience. They are an outgoing individual who loves to converse with people from all over the world.
ESSENTIAL JOB DUTIES
* Welcomes and registers Guests according to Brand Standards and hotel procedures.
* Check departing Guests out of the hotel according to Brand Standards and hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Resolve guest problems and complaints.
* Ensures total guest satisfaction.
* Answer phone lines and assist/direct guests where needed.
* Follow supervisor's instructions and performs other duties as directed or assigned.
* Complete tasks on daily checklist which includes, but is not limited to:
* Monitor for customer care cases, guest chats and work orders.
* Reconcile, balance, audit and/or post all receipts, charges, rooms, etc.
* Run "End of Day" reports. Close the day.
* Completes Management reports and distributes accordingly.
* Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge)
* Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift.
* Communicate with other hotel departments to maintain a high level of guest satisfaction.
* Maintain and adhere to policies regarding handling of cash bank.
* Process mail, messages, faxes and packages.
* Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central.
* Be a Team Player and encourage the teamwork attitude among staff.
* Attends department and inter-departmental meetings as needed or required.
Why San Diego Marriott Gaslamp Quarter?
We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our Hosts as well. Our mission is for our hotel to be a place where our Hosts would love to stay and our guests would love to work!
The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at ********************** or call ************** or to let us know the nature of your request.
Guest Service Agent
Guest service representative job in Temecula, CA
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
PBX Operator/Guest Service Agent
Guest service representative job in Temecula, CA
Benefits:
Company parties
Dental insurance
Employee discounts
Free uniforms
Vision insurance
401(k)
Free food & snacks
Health insurance
Parental leave
Wellness resources
Europa Village Highlights:
Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests.
Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus.
Responsibilities Specific to PBX Operator
Possesses and lives Europa Village core values.
Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner.
Ensures effortless communication between all parts of the resort remain intact.
Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees.
Transfers calls to the appropriate person and/or department.
Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
Able to assist in making reservations for hotel stays and restaurant dining.
Performs clerical duties, such as typing, copying, and scanning documents.
Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly.
Other duties that may be assigned.
Responsibilities Expected of All Villagers
Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
Be comfortable working at a desk for long periods of time.
Be able to communicate Europa Village's story.
Ability to treat all associates and guests in a respectful manner.
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes.
Arrive on time and be respectful of attendance and punctuality.
Adhere to Europa Village policies and procedures.
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
Hours for this PBX position: Open Availability
Must be available to work weekends and holidays.
Compensation: $18.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyNight Audit
Guest service representative job in San Diego, CA
Job DescriptionDescription:
The Night Auditor is responsible for balancing daily financial transactions, preparing audit reports, and supporting overnight guest services. This role ensures the accuracy of hotel revenue records while maintaining a safe and welcoming environment for guests during nighttime hours.
Essential Duties and Responsibilities
· Reconcile and verify daily financial transactions, including room charges, taxes, and incidentals
· Generate and distribute audit reports summarizing revenue and occupancy
· Assist guests with late-night check-ins, check-outs, and service requests
· Monitor property for safety, cleanliness, and guest satisfaction
· Respond to emergencies and follow hotel safety protocols
· Communicate effectively with the morning shift and management
· Maintain confidentiality and uphold brand and service standards
Qualifications
· High school diploma or equivalent required
· Prior hotel front desk or accounting experience preferred
· Familiarity with property management systems
· Strong attention to detail and numerical accuracy
· Excellent communication and customer service skills
· Ability to work independently and remain alert overnight
· Must be eligible to work in the U.S. and comply with California labor laws
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform.
While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is only occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are the responsibilities of those an associate will encounter while performing the essential functions of this job.
While performing the duties of this job, the associate regularly works on their feet, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually quiet. This position is a guest facing position and requires constant interaction with the public.
Requirements:
Qualifications
· High school diploma or equivalent required
· Prior hotel front desk or accounting experience preferred
· Familiarity with property management systems
· Strong attention to detail and numerical accuracy
· Excellent communication and customer service skills
· Ability to work independently and remain alert overnight
· Must be eligible to work in the U.S. and comply with California labor laws
Guest Service Agent - Full Time
Guest service representative job in Lake Forest, CA
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
Guest Service Agent
Guest service representative job in Lake Forest, CA
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better