Guest service representative jobs in Encinitas, CA

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Guest Experience Representatives are responsible for providing excellent customer service to Snapdragon Stadium's guests. This is a part-time, hourly position This role will pay an hourly rate of $19. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Provide excellent customer service for guest attending events at Snapdragon Stadium. Handle lost and found during events. Recognize potential hazards and observe appropriate precautions with guest. Scan and check for valid tickets at premium VIP entrances. Receive and quickly act upon request or complaints from guest. Monitor all public areas to ensure they meet cleanliness standards. Be familiar with Snapdragon Stadium to answer stadium questions and provide accurate directions. Project a friendly, approachable, and professional attitude during your shift. Direct guest to their ticketed seat or appropriate seating sections. Keep aisles and stairs clear of guests. Monitor seating area for guests who may not be in the correct area and ask to verify tickets. Provide location specific direction for guests using elevators. Performs other duties as assigned. Qualifications A minimum education level of High School Diploma or its equivalent. Previous experience in a customer service role preferred. Must be comfortable standing or remain in a stationary position for long periods of time. Excellent customer service skills required, must display a positive and energetic attitude. Available to work nights, weekends, holidays, events as scheduled. Strong interpersonal and communication skills. Professional image and demeanor. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. We are looking for cashers who enjoys working with the public and has a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. No Cashier experience is not necessary. Cashier Responsibilities include: Creating an excellent service experience for our customers Representing the brand positively Operate registers, scanners, scales and credit card/debit card terminals Memorize product locations throughout the store and be able to direct customers or make suggestions Handle exchanges and refunds in a quick, efficient manner Providing prompt service and quality products Maintaining a clean and comfortable environment Upholding all operational standards. We're looking for a Cashier with: A strong commitment to excellent customer service and food quality A knack for providing top-notch interactive service to our customers Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately Previous experience in a restaurant/bakery (entry level employees also welcome) Previous experience in a retail store or as a cashier A desire to work in a supportive fun work environment We offer a Cashier the following benefits: Competitive salary: $17.25-$17.50/Hour TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour! Generous meal discounts Flexible schedule Employee growth A daily loaf of bread About Boudin Bakeries In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco Sourdough™ -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco Sourdough™ Joining our team As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Requirements Experience in a similar size hotel. We look for candidates with full service hotel experience, preferable in an upscale independent hotel. Eager to learn and take pride in your work Reliable with flexible work schedule Ability to stand for long periods of time Salary Description $25.75/Hourly

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $20.50 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The Resident Services Associate /Front Desk serves as the ambassador to all resident first impressions with the FirstService Residential team on behalf of the community of Rancho Mission Viejo. This position will primarily provide exceptional customer service in serving residents of this community as part of the front desk team. Possesses strong communication, telephone, and customer service skills. Compensation: $23-25/hr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Job Responsibilities: * High-level front-end concierge services to the residents of the community to provide a quality community lifestyle experience. * Responds to residents in a professional, courteous and timely manner, without exception. * Ensures that the telephone is answered professionally, and messages are handled courteously, accurately and in a timely manner. * Assist residents with the amenity reservation process and service requests. * Assist with facility management responsibilities that include but not limited to; monitoring of service providers/contractors and all facility operations. * Respond to homeowner inquiries regarding facility usage and maintenance concerns. * Receive and inspect materials delivered for various project to ensure quality and quantities of material and notify the applicable responsible party. * Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the Resident Services Manager, Operations Manager, and/or General Manager. * Attend and participate in designated meetings or functions as requested by the Resident Services Manager, Operations Manager, and/or General Manager. * Positively collaborate and assist with all RanchLife and RanchRide activities and/or events as it relates to facility readiness for the activity and/or event to take place; this position will also be asked to staff various community activities and/or events as needed. * Anticipates and improves services and/or facilities by obtaining and evaluating resident observations, and feedback. * Tracks accomplishments and challenges, constantly evaluating the service levels. * Improves services by obtaining and evaluating resident observations opinions, and criticisms. * Initiate the preparation of activity logs, incident reports, Management Reports and any other documentation that may be required for risk management or mandated by governing agencies and submit to the Resident Services Manager, Operations Manager, and/or General Manager review/approval. * Assists in investigations and tape/log reviews for any unusual incidents. * Other duties as assigned. Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * An ability to follow oral and written directions, keep accurate records, fill out logs and journals, and perform administrative operational functions. * Works effectively with co-workers, clients, vendors, and others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions. * Strong ethical practices. * Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, peers and supervisors. * Bilingual Spanish, desirable * General math skills. * Ability to determine next level involvement for problem resolution. * Must demonstrate good judgment. * Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. * Ability to make decisions and solve problems creatively. * Practice and adhere to FirstService Residential global service standards. * Conduct business at all times with the highest standards of personal, professional and ethical conduct. * Ensure all safety precautions are followed while performing the work. * Follow all policies and Standard Operating Procedures as instructed by Management. * Perform any range of special projects, tasks and other related duties as assigned. * Must model positive attitude and customer service skills when communicating with our clients and associates. * Strong verbal and written communication skills. * Ensure confidentiality between FirstService Residential, Board Members, homeowners and staff. * Enforce all rules, regulations and policies as established by the Board of Directors. * Must be well groomed and maintain a professional demeanor at all times. * Must have outstanding administrative and organizational skills, with the ability to perform multiple tasks at the same time. * Must be able to research information from the internet or other appropriate resources in a time efficient manner. * Must be able to identify priorities and implement efficiencies. * Must be able to keep commitments; keep others informed of work progress, timetables and issues; address problems and issues constructively to find mutually acceptable and practical business solutions. * Address others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds. Education & Experience: * Must have previous experience in front end customer service in property management, concierge services in hospitality or other like industries. * At least 2 years of experience working with a 55+ demographic is desirable. * Certification in CPR and First Aid is desirable. * Completion of College level courses with concentration in Business, Hospitality or Management is desirable. Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to sit and/or stand for extended periods of time. * Must be able to lift up to 35 pounds to support community events and activities set up and tear down. * Must have finger dexterity for use of a keyboard. * Must be able to handle pressure and stress related to the job. * Must work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and; respecting the diversity of our workforce in actions, words and deeds. * The work environment characteristics are small office conditions at an onsite facility. * Occasional evening and weekend meetings/events will be required. * Consistent and regular attendance required. * Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Tools & Equipment Used: * General office equipment * Valid California State Driver's License and state mandated insurance. Hours: Monday - Friday 8:30AM - 5:00PM (hours subject to change to accommodate business needs) What We Offer: * Medical, dental, and vision plans (full time and part time 30+ hours) * Part time 20+ hours qualify for dental and vision * 401K match * Time off including vacation, sick, and company paid holidays * Pet insurance available * Tuition reimbursement * Legal services * Free emotional wellbeing and daily life assistance support for all associates * Domestic partner coverage * Health savings account * Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit ******************************** Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Your primary responsibilities will include auditing financial records, providing guest services, and ensuring the safety and security of the premises. This is a Full Time position (30-40 hours) that pays $26.50 per hour. This position is eligible for group health benefits including Medical, Dental and more. Must be able to work the graveyard shift (typically 11pm-7:30am), icluding weekends and holidays. Benefits * Medical (Anthem, Kaiser or Simnsa) * Dental (Aetna) * Vision (VSP) and Life (The Hartford) * Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford) * 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) * Vacation and Sick Pay * Free Parking at the hotel while on duty ($200 value) * Meal allowance per 8hr shift ($10 per shift) * Room Discounts with any Marriott Brand Hotel (31 different brand globally) * Additional Room Discounts for select hotels within portfolio * Two pairs of slip resistant shoes a year Do you enjoy interacting with people? Do you thrive on making someone's day? The ideal candidate is someone who will provide our guests with extraordinary service and enrich the guest experience. They are an outgoing individual who loves to converse with people from all over the world. ESSENTIAL JOB DUTIES * Welcomes and registers Guests according to Brand Standards and hotel procedures. * Check departing Guests out of the hotel according to Brand Standards and hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. * Ensures total guest satisfaction. * Answer phone lines and assist/direct guests where needed. * Follow supervisor's instructions and performs other duties as directed or assigned. * Complete tasks on daily checklist which includes, but is not limited to: * Monitor for customer care cases, guest chats and work orders. * Reconcile, balance, audit and/or post all receipts, charges, rooms, etc. * Run "End of Day" reports. Close the day. * Completes Management reports and distributes accordingly. * Maintain Gift Shop to standards including reviewing of placing orders, receiving supplies, restocking shelves and inventory (including alcohol fridge) * Review Front Desk Passdown(s) when coming on shift and record pertinent information as needed throughout shift. * Communicate with other hotel departments to maintain a high level of guest satisfaction. * Maintain and adhere to policies regarding handling of cash bank. * Process mail, messages, faxes and packages. * Review and respond to guest comments and requests as needed to third party websites including, but not limited to Booking.com, and Expedia Partner Central. * Be a Team Player and encourage the teamwork attitude among staff. * Attends department and inter-departmental meetings as needed or required. Why San Diego Marriott Gaslamp Quarter? We are known as one of the best hotels in Downtown San Diego due in large part to the way we not only care for our guests, but our Hosts as well. Our mission is for our hotel to be a place where our Hosts would love to stay and our guests would love to work! The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at ********************** or call ************** or to let us know the nature of your request.

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT PALIHOTEL SAN DIEGO: Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego's Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design-centric offering to San Diego's hotel landscape, showcasing a preppy, nautical-inspired charm, and complete with Saint James French Diner restaurant and bar and a guest-exclusive roof deck offering daily social hour and the best views of the city. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego! THE TASK AT HAND: Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR: Must possess a positive attitude. Must be energetic and outgoing. Must be service oriented. Must be a team player. Must be able to multi-task. Must possess excellent interpersonal, analytical, and organizational skills. Must have knowledge of basic arithmetic. Must have the ability to input data and access information on the computer. Must be able to work a flexible schedule and shifts - weekends & holidays as needed. Flexible schedule- must be available to work a variety of shifts. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to input and access information in the property management system/computers/point of sales system. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Must be able to stand for long periods of time. Must be able to push, pull or lift up to 25 lbs. Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at ******************* and ******************** to view the notice. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

Job Title: Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions. Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology. The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue. Job Summary: The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Key Responsibilities: * Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. * Adheres to policies of the facility and Arch Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies and or products, when applicable. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Greets each and every guest with a smile and direct eye contact. * Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. * Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. * Keeps the area clear of clutter and personal effects. * Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books. * Informs facility manager of any member, guest, or facility issues. * Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. * Receives payments for goods and services and properly accounts for the money. * Reconciles daily sales, deposits, and receipts, when applicable. * Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events. * Additional duties as assigned. Qualifications: * High School diploma but college degree preferred. * Customer service experience * Previous experience handling money * Excellent communication, customer service skills, and work ethic * Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance Excellent verbal and written skills * Energetic, enthusiastic and motivational * Strong team player * Proficient in appropriate computer skills and office equipment * Ability to lift 25 lbs.Availability to work nights, weekends and holidays * Availability to stand for long periods of time * This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk * The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Benefits: Company parties Dental insurance Employee discounts Free uniforms Vision insurance 401(k) Free food & snacks Health insurance Parental leave Wellness resources Europa Village Highlights: Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus. Responsibilities Specific to PBX Operator Possesses and lives Europa Village core values. Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner. Ensures effortless communication between all parts of the resort remain intact. Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees. Transfers calls to the appropriate person and/or department. Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests. Able to assist in making reservations for hotel stays and restaurant dining. Performs clerical duties, such as typing, copying, and scanning documents. Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly. Other duties that may be assigned. Responsibilities Expected of All Villagers Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought. Be comfortable working at a desk for long periods of time. Be able to communicate Europa Village's story. Ability to treat all associates and guests in a respectful manner. Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes. Arrive on time and be respectful of attendance and punctuality. Adhere to Europa Village policies and procedures. Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary. Hours for this PBX position: Open Availability Must be available to work weekends and holidays. Compensation: $18.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: * All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. * Check guests/owners in and out of the resort, answering any questions they may have. * Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. * Answer a high volume of inbound calls from guests/owners. * Communicate effectively with guests, owners, supervisors and associates. * Resolve customer complaints and problems calmly and effectively. * Obtain or confirm guest information, assign rooms, and activate and distribute keys. * Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. * Occasionally deliver guest request items to and from rooms. * Responsible for conducting all responsibilities in a professional and ethical manner. * Responsible for maintaining a consistent, regular attendance record. * Adhere to performance standards, company policies and procedures, as they relate to the department.

Essential Duties and Responsibilities The following and other duties may be assigned as necessary: * Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resort's hospitality standards * Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay. * Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience. * Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions. * Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records. * Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction. * Collaborate with housekeeping and other departments to ensure all rooms are clean, well-maintained, and ready to meet the needs of each guest. * Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions, ensuring a seamless experience for our guests. * Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience. * Maintain accurate records of bookings, reservations, and payments using the property's management systems. * Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience. * Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay. * Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence. * Adhere to our AAA standards and follow them during each interaction consistently. * Think outside the box to wow our guests with thoughtful and anticipatory gestures. * Adheres to all grooming standards as outlined by leadership * Participate in trainings to develop self Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * 1+ years' experience as a Hotel Front Desk Agent * 1+ years' experience in guest service * Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred * Must have excellent verbal and written communication skills. * Proficient in handling cash, credit card transactions, and maintaining accurate financial records. * Strong organizational skills with attention to detail in managing guest information, reservations, and payments. * Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel) * Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. * High school diploma or equivalent * Must be able to acquire and maintain an appropriate gaming license.