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  • Customer Service Representative - Harlingen, TX

    Advanced Call Center Technologies 4.1company rating

    Guest service representative job in Harlingen, TX

    Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs. Regular, predictable, and reliable attendance is critical to success in this role. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Other duties as requested by management Competency: To perform the job successfully, an individual should demonstrate the following competencies: Data Entry Accuracy - Good attention to detail and basic computer skills Communication Skills - Clear communication with employees and customers Background Check - Must be able to successfully pass a criminal background check Education and/or Experience: High School Diploma or GED required Previous call center experience or assisting customers preferred Computer Skills: To perform this job successfully, an individual must have knowledge of: Good typing skills Ability to navigate multiple computer screens and applications ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
    $23k-29k yearly est. 2d ago
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  • BERT OGDEN FORD SERVICE ADVISOR

    Bert Ogden Auto Group 3.2company rating

    Guest service representative job in Lyford, TX

    Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested Requirements Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal. Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must have and maintain a valid driver's license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER
    $42k-73k yearly est. 3d ago
  • Customer Service Representative

    Valley Telephone

    Guest service representative job in Raymondville, TX

    The Customer Service Representative (CSR) serves as the first point of contact for customers and visitors, providing exceptional customer service in person, by phone, and through other communication channels. This position is responsible for assisting customers with applications, account inquiries, payments, and general service information related to Valley Telephone Cooperative, Inc. and its subsidiaries. The CSR ensures that all interactions are handled professionally, efficiently, and in alignment with company standards and policies. This position also requires assistance with company marketing events and community outreach initiatives as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Greeting all customers and visitors in a professional, courteous, and friendly manner. Ensure the business office always has a Customer Service Representative available to assist customers during operating hours. Answer all incoming calls by the third ring and promptly deliver messages to the appropriate staff member. Take payments, provide accurate change, and balance the cash drawer daily in accordance with company policies. Assist customers in completing service applications, updates, and disconnect requests for Valley Telephone Cooperative, Inc. and its subsidiaries. Establish new accounts and accurately update customer information in the billing system. Research and resolve billing inquiries, payment discrepancies, and service-related issues in a timely manner. Issue service orders for connections, disconnects, or changes in service and follow through to ensure completion. Clearly explain services, pricing, promotions, and company policies to customers. Coordinate with Engineering, OSP, Technical Support, and Billing departments to ensure customer requests are handled promptly. Direct customers to Level 3 Customer Service Representatives for advanced support or account management when appropriate, exercising sound judgment when escalating issues. Mail or email membership applications to new customers requesting service. Record all visitor names in the visitor log and ensure visitor badges are issued and collected upon departure. Attend all assigned staff meetings, training sessions, and assist with company marketing events as assigned. Availability to work weekends, evenings, and after‑hours as business needs require to ensure timely and high‑quality customer support. Prepare and submit summaries of knowledge or skills gained from external training sessions. Maintain compliance with all applicable OSHA regulations and departmental safety standards. Perform other related duties as assigned. EDUCATION and/or EXPERIENCE High school diploma or equivalent required. Minimum of one (1) year of customer service or office experience preferred. Experience in telecommunications, utilities, or a related industry is a plus. Must have a valid Driver's License and insurable record. Must pass pre-employment screen, physical and background checks. OTHER SKILLS AND ABILITIES Computer literate and proficient in Microsoft Office products, including Excel, Word, and PowerPoint. Bilingual (English/Spanish) preferred. Ability to work under frequent interruptions. Ability to understand and work with basic computer-generated reports. Ability to work independently and collaboratively with others. Responsible, tactful, professional, and customer focused. Pleasant demeanor, well-groomed appearance, and strong interpersonal presence. Demonstrated good telephone etiquette. Ability to pay close attention to detail. Ability to develop and maintain a strong understanding of company products, services, and operational procedures. Ability to travel with short notice to assist other offices, attend training sessions, or support company events.
    $25k-34k yearly est. Auto-Apply 6d ago
  • Customer Service Representative

    B&P Enterprises 4.5company rating

    Guest service representative job in McAllen, TX

    Job Description B Enterprises is expanding and actively seeking driven, career-minded individuals ages 18-25 who want more than just a job. If you're ambitious, coachable, and ready to grow fast, this opportunity is for you. Compensation $725 - $1,200 per week as per written agreement Performance-based incentives Weekly earnings potential based on effort and results POSITION DETAILS No experience required - paid training provided Full-time hours with flexible scheduling Rapid advancement opportunities WHY JOIN B ENTERPRISES? Strong earning potential with performance-based pay Management trainee program for top performers Paid vacations • Franchise opportunities available in 60-90 days for qualified individuals Hands-on experience in marketing, sales, management & customer service Supportive, competitive culture built on trust, integrity & teamwork IDEAL BACKGROUNDS (NOT REQUIRED) Customer Service Retail Sales Restaurant & Hospitality Call Center General Labor REQUIREMENTS 18 years or older Reliable vehicle & neat, professional appearance Full-time availability (flexible schedule) Strong communication skills Team player with a goal-driven mindset THIS ROLE IS PERFECT FOR Recent grads or students seeking a career path Individuals tired of dead-end jobs People who want growth, leadership & real opportunity Self-motivated individuals ready to earn based on effort APPLY NOWB Enterprises is actively hiring, and positions are filling quickly. If you're ready to start immediately and build something long-term, apply today
    $725-1.2k weekly 17d ago
  • Customer Service Rep(09335)

    Domino's Franchise

    Guest service representative job in Harlingen, TX

    Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino's customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino's and Team Dynamic image standards is required - you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner. Enthusiastic customer greeting and positive personality - taking orders with a smile! Operate, clean, and maintain all store facility and equipment. Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork. Prepare product to Domino's specifications and guidelines. Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Comfortability utilizing a computer keyboard, touch screen, and foot-paddle. Physical Requirements: (including, but not limited to the following): Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities: Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”. Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking. You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks. Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes. Qualifications Excellent verbal and written communication skills Strong active listening abilities Proven problem-solving skills and ability to think on your feet Ability to multitask and manage time effectively in a fast-paced environment Previous customer service experience preferred Bilingual skills (English/Spanish) a plus Additional Information All your information will be kept confidential according to EEO guidelines.
    $25k-34k yearly est. 23d ago
  • Customer Service Representative

    Taskus 3.9company rating

    Guest service representative job in Brownsville, TX

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Service Representative really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: * Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; * Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; * Navigate internal and external documentation and resources to provide world-class service; * Identify and escalate priority or unresolved issues to appropriate internal teams; * Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; * Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; * Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; * Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; * Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; * Participate in all mandated internal and external training and/or seminars; and * Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: * Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications * Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues * Fluent in the English language, as well as reading and writing in English * Must be at least a high school graduate * Must meet minimum typing requirement of 25 wpm Soft skills: * Problem-solving and critical-thinking skills * Great communication skills, written and oral * Must be adaptable and flexible, demonstrating abilities to work with process and information changes * Empathic toward customers and can maintain a customer-centric approach * Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments * Open to feedback, eager to learn, and can show improvement Personality traits required: * Resilient, calm, and professional when dealing with challenging situations * Adaptable to a dynamically changing business * Trustworthy and reliable with a high level of integrity * Resourceful, high attention to detail, and the ability to multitask What's in it for you? * Competitive salary * Great benefits package * Professional growth opportunities with the chance to learn from many different functions * A fun and inclusive workplace How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
    $23k-33k yearly est. Auto-Apply 5d ago
  • Customer Service Representative Fueler/Washer

    Dev 4.2company rating

    Guest service representative job in Pharr, TX

    Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Penske Truck Leasing Job Description 4001 N Cage Blvd, Pharr, TX 78577 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Shift Differentials: Second shift start times after 11am are eligible for $2.00 per hour shift differential Third shift start time after 9pm are eligible for $3.00 per hour shift differential Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: We take pride in offering a competitive wage and great benefits. This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work. This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate. Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ300 Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 4001 North Cage Primary Location: US-TX-Pharr Employer: Penske Truck Leasing Co., L.P. Req ID: 2329931
    $23k-32k yearly est. 60d+ ago
  • FRONT DESK BILLING CLERK -EVENINGS AND WEEKENDS PEDIATRICS

    Su Clinica 4.2company rating

    Guest service representative job in Harlingen, TX

    Performs all duties which involve active interaction with the patient, over the phone or in person, in a manner which ensures the patient has a pleasant and satisfactory experience. Answers all inbound calls on inquiries regarding appointments, billing or general information. All interaction with the patient is in adherence to the primary care team by providing excellent customer service, accurate and timely appointment information and working with the team to assure same day access is available for patients wanting to see their primary care provider and to assure continuity of care as their schedule allows. Follows SC policies and procedure that are essential in carrying out the patient health care plan. Responsible for insurance verification, entering all pertinent Patient information into the system, collecting and posting payments to the practice management system under the supervision of the Billing Supervisor. Will perform all duties which involve interaction with a patient in a manner which ensures the patient has a pleasant and satisfactory experience. All interactions with the patients will be in adherence to the PCMH principles, policies, and procedures. Working hours are the hours designated by the clinic. ESSENTIAL JOB FUNCTIONS: (with or without accommodations) Duties may include but not necessarily be limited to the following: Accurately enters data and maintains current computer files of all patient demographics, insurance and account information. Accurately enters payments received on accounts, applying payments to existing charges and appropriately ensures account balances are paid currently and correctly through third party payers as well as patient payments. Reconciles and balances daily Deposit Slip Report. Verifies insurance benefits on new and established patients, documenting coverage, deductible and contractual conditions for billing and collection purposes. Scans in insurance cards on every visit. At every visit verifies coverage through TMHP for all Indigent and Sliding Fee Scale patients. Sets tickets to correct payer source. Communicates with patients and family members in both English and Spanish regarding projected charges, office polices, collection procedures, all available programs as necessary. Closely monitors accounts with pending Medicaid or other funding sources. Reviews aging patient tickets and makes collection efforts and documents accordingly. Reviews credit balance tickets assigned and refers tickets to Supervisor if adjustments and or refund requests are needed. Assists with any statistical or special reporting required by Supervisor or Administration. Obtains required signatures on all consent forms. Ensures all patients are given a receipt for payment. Provides and documents payment arrangements for outstanding balances and follows up on payment arrangements that have been made. Will be crossed trained in all registration all billing departments i.e. Internal Medicine, Pediatrics and WHC duties which ever applies. Will attend in-service training and SCF educational programs. Responsible for their own safety as well as the safety of others. SPECIAL INSTRUCTIONS: This position requires handling of cash, collections, payments and billing and as such will require taking no less than five(5) consecutive days of accrued annual leave days per year. Therefore, five (5) of the accrued annual leave days will be reserved for this purpose. Position directly supervised: NONE
    $26k-31k yearly est. 43d ago
  • Customer Service Representative

    Q5 Connections

    Guest service representative job in McAllen, TX

    We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Manage large amounts of incoming calls Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to work at least 15 hours minimum per week Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills This position is currently only open for individuals authorized to work in the United States.
    $25k-34k yearly est. 60d+ ago
  • CUSTOMER SERVICE REPRESENTATIVE

    Charlie Clark Auto Group

    Guest service representative job in McAllen, TX

    Job Description CUSTOMER SERVICE REPRESENTATIVE Are you a people person with a passion for cars and customer service? Join our team at Charlie Clark Nissan, where we treat every customer like family and every vehicle like it's our own! We're looking for a Customer Service Representative who can be the friendly face and helpful voice of our busy dealership. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you. Responsibilities: Greet customers in-person and over the phone with professionalism and a smile Schedule appointments Act as a liaison between customers and service advisors Check up on customers in the showroom Help keep the lobby, organized, and welcoming Requirements: Bilingual in Spanish Strong communication and interpersonal skills Prior experience in customer service (auto industry is a plus) Comfortable with computers, scheduling software, and multitasking Education/Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance About Us: At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!
    $25k-34k yearly est. 14d ago
  • Customer Service Representative

    Carstar

    Guest service representative job in McAllen, TX

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES * Greets all walk-in customers in a professional and courteous manner. * Answer and directs all phone traffic in a polite, courteous and cheerful manner. * Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. * Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). * Schedule and record appraisal and delivery appointments. * Update and maintain the store scheduler with Office Manager. * Collect and record payment for completed repairs; may perform some A/R. * File repair order paperwork accurately or record in CARSTAR management system. * Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). * Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. * Maintain the front office and customer reception areas. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 2+ years of customer service experience required, preferably in a retail setting. * HS diploma or GED equivalent required; college degree preferred. * Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. * Call center sales experience (or equivalent sales experience) preferred. * Highly organized; ability to handle multiple concurrent assignments. * Proficient with Microsoft Office and POS/management systems. * Strong attention to details. * Punctual and professional appearance. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location
    $25k-34k yearly est. 10d ago
  • Guest Service Associate

    Clearwater Express Wash

    Guest service representative job in Harlingen, TX

    Get ready to dive into the ultimate car wash adventure with Bluewave Express Wash! We're not just washing cars - we're making waves, spreading joy, and building a community of servant leaders who are ready to make a splash. If you're energetic, social, and have a heart that beats to serve, then buckle up and join us on this exhilarating journey! What Makes Bluewave Express Wash the Place to Be: Soak up the sun with our generous PTO and vacation policy - because life's too short to spend it all indoors. Keep your wellness in tip-top shape with competitive medical, dental, and vision programs that'll have you feeling like a million bucks. Ride the wave of opportunity with career growth possibilities that'll take you from rookie to rockstar in no time. Celebrate the holidays in style with holiday pay and free car washes - because every day should feel like a celebration. Rock that Bluewave swag like a boss - because who doesn't love to show off a little? What We Need from You: Dive into the action in our outdoor team environment, rotating among different areas throughout the day - because variety is the spice of life! Build trust with our guests and recommend products and services that'll make their day shine a little brighter. Deliver unparalleled customer service with a smile and a heart that's ready to serve - because making our guests happy is what it's all about. Safely guide customers into the wash tunnel like a pro - because safety first, always! Help keep our location looking sharp and squeaky clean - because a tidy ship is a happy ship. Rock the Bluewave look with pride, adhering to all safety procedures and appearance expectations - because when you look good, you feel good! Qualifications What We're Looking For: Bring your willingness to learn and your infectious positivity to the table - because with the right attitude, anything is possible! A little customer service experience goes a long way - but if you're bursting with enthusiasm, we want to hear from you! Attention to detail is your middle name, and you take pride in everything you do - because quality is non-negotiable. Embrace the great outdoors in all its glory, from sunny days to rainy afternoons - because adventure awaits, rain or shine! Ready to kick off your journey with ClearWater Express Wash? Grab your sunglasses and join us on this thrilling ride - apply now and let's make some waves together!
    $21k-29k yearly est. 18d ago
  • Customer Service Representative

    Monstera Talent

    Guest service representative job in Brownsville, TX

    Customer Service Representative - Immediate Start in Brownsville, TX Position: Full-Time, Weekly Pay Are you passionate about helping others and providing top-tier service? We're looking for motivated individuals to join our client's team as a Customer Service Representative. In this role, you'll be an essential point of contact, ensuring each customer has a positive and supportive experience. Customer Service Representative Key Responsibilities: Interact directly with customers to answer questions, resolve issues, and guide them through product and service options. Provide prompt and friendly support while addressing customer concerns and maintaining professionalism. Collaborate with team members to ensure a seamless and consistent customer experience. Accurately document interactions, feedback, and follow-up actions to ensure customer satisfaction. Stay knowledgeable about products, services, and company policies to offer informed guidance to customers. Participate in team meetings and training sessions to stay updated on best practices and service enhancements. What We're Looking For: Strong communicators with a natural ability to connect with people and empathize with their needs. Individuals who are organized, reliable, and able to multitask in a fast-paced environment. Positive team players who are committed to delivering exceptional customer service. Quick problem-solvers who can offer helpful solutions and take initiative in handling inquiries. A professional and friendly attitude with a focus on fostering positive customer relationships. Why Join Our Client's Team? Training & Support: Comprehensive onboarding and training to help you build a strong foundation in customer service. Career Growth: Opportunities for advancement and professional development as you grow within the company. Team Environment: Be part of a supportive, customer-focused team that values your contributions. Weekly Pay: Consistent weekly compensation to keep you motivated and financially stable. If you're ready to begin a rewarding career where your communication skills and dedication to helping others can shine, apply now to become a Customer Service Representative! Make an impact by contributing to outstanding customer experiences. Apply today!
    $25k-34k yearly est. 60d+ ago
  • Healthcare Customer Service Representative

    Taskus 3.9company rating

    Guest service representative job in Brownsville, TX

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Healthcare Customer Service Representative do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: * Customer Support & Communication: Provide empathetic, first-class support to customers via phone and email. Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks. * Records Management & Compliance: Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information. * Insurance & Billing Tasks: Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance). * Administrative & Data Integrity: Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates. Requirements for our Open Healthcare Roles: * Healthcare Support Experience * Phone/Email/Chat Experience * Customer Service Experience (1 year) * Call Center Experience (1 year) * Technical Support Experience * Health Insurance Verifications Experience (Highly Preferred) * Medical Billing or Coding ((Highly Preferred) * Medical Office * Data Entry * HIPAA * Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi Qualifications/Skills: * Excellent Verbal and Written Communication * Adaptability to Ambiguity * Meticulousness * Technical Proficiency * Customer Focus * Teamwork * Adaptability * Attention to Detail * Process Improvement * Proficient Multitasking What's in it for you? * Competitive salary * Great benefits package * Professional growth opportunities with the chance to learn from many different functions * A fun and inclusive workplace How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
    $23k-33k yearly est. Auto-Apply 5d ago
  • FRONT DESK CLERK- EVENINGS AND WEEKENDS PEDIATRICS

    Su Clinica 4.2company rating

    Guest service representative job in Harlingen, TX

    Greets, welcomes, and assists patients accessing the clinic in a courteous and professional manner. Ensures all patient interactions are conducted in a way that provides a pleasant and satisfactory experience. Adheres to clinic principles, policies, and procedures with a strong focus on customer service. As a member of the PCMH primary care team, provides accurate and timely appointment information while coordinating with the team to ensure same-day access for patients requesting to see their primary care provider. Supports continuity of care based on provider availability. Follows SC policies and procedures essential to implementing patient healthcare plans. This position requires weekday and extended-hour coverage as needed by the clinic. Hours: Monday, Tuesday, and Friday: 10:30AM - 8:30 PM (with extended hours if needed). Saturday: 9:00AM - 4:30 PM (with extended hours if needed). Sunday: 11 AM - 4:30 PM (with extended hours if needed). OFF Wednesday/Thursday ESSENTIAL JOB FUNCTIONS: (with or without accommodations) Teamwork Rotation and Communication: * Rotate between front desk and other areas to ensure adequate department coverage. * Actively engage in huddles to inform the team about confirmed patients for the day, identify scheduling gaps, and strategize for same-day access opportunities. * Collaborate closely with clinical staff to ensure comprehensive understanding of patients' needs. Patient Communication and Appointment Scheduling: * Assist patients in routing calls and scheduling appointments that align with their needs. * Educate patients on the importance of appointment adherence. * Emphasize culturally and linguistically appropriate communication with patients. Documentation and Record-Keeping: * Ensure all patient information in the computer system is current and accurate. * Obtain necessary documentation, signatures, and route to appropriate departments for processing. * Enter all appointments accurately into the computer system. Patient Care Coordination: * Collaborate with clinical and non-clinical staff to achieve patient care objectives. * Maintain full schedules for assigned providers. * Confirm appointments in advance and reschedule no-show appointments promptly. * Using Su Clinica's EMR and other software systems to best document and track information, as needed. Professionalism and Compliance: * Attend trainings and meetings as required. * Maintain a friendly and safe environment for staff and patients. * Respond appropriately to emergency situations as per training. * Adhere to clinic policies and procedures, including refraining from informal communication with patients and others. * Demonstrate professionalism in appearance, behavior, and conduct at all times. Position directly supervised: NONE
    $26k-31k yearly est. 43d ago
  • Customer Service Representative

    Carstar

    Guest service representative job in Brownsville, TX

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES * Greets all walk-in customers in a professional and courteous manner. * Answer and directs all phone traffic in a polite, courteous and cheerful manner. * Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. * Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). * Schedule and record appraisal and delivery appointments. * Update and maintain the store scheduler with Office Manager. * Collect and record payment for completed repairs; may perform some A/R. * File repair order paperwork accurately or record in CARSTAR management system. * Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). * Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. * Maintain the front office and customer reception areas. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 2+ years of customer service experience required, preferably in a retail setting. * HS diploma or GED equivalent required; college degree preferred. * Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. * Call center sales experience (or equivalent sales experience) preferred. * Highly organized; ability to handle multiple concurrent assignments. * Proficient with Microsoft Office and POS/management systems. * Strong attention to details. * Punctual and professional appearance. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location
    $25k-34k yearly est. 10d ago
  • Guest Service Associate

    Clearwater Express Wash

    Guest service representative job in McAllen, TX

    Are you ready to ride the waves of excitement and be a part of a dynamic team? BlueWave Express, a fast-growing and customer-centric company, is looking for enthusiastic individuals to join us as Team Members! If you're energetic, customer-focused, and eager to make a splash, this opportunity is perfect for you! Responsibilities: Provide exceptional customer service to all our valued clients, ensuring a positive and memorable experience. Handle customer inquiries, answer questions, and assist with any concerns. Perform tasks related to maintaining the cleanliness and organization of the facility. Work collaboratively with the team to ensure smooth operations and efficient service delivery. Assist in operating and maintaining equipment to ensure seamless performance. Join us at BlueWave Express and become a part of a vibrant team where your dedication and passion for customer service will be recognized and appreciated. Make a splash in your career and apply now! Qualifications Requirements: A passion for delivering outstanding customer service with a smile. A high level of energy, enthusiasm, and a can-do attitude that inspires those around you. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong communication skills and the ability to work effectively as part of a team. Must be detail-oriented and take pride in maintaining a clean and organized workspace. Previous experience in customer service is a plus but not required.
    $21k-29k yearly est. 18d ago
  • Customer Service Representative

    Carstar

    Guest service representative job in Pharr, TX

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES * Greets all walk-in customers in a professional and courteous manner. * Answer and directs all phone traffic in a polite, courteous and cheerful manner. * Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. * Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). * Schedule and record appraisal and delivery appointments. * Update and maintain the store scheduler with Office Manager. * Collect and record payment for completed repairs; may perform some A/R. * File repair order paperwork accurately or record in CARSTAR management system. * Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). * Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. * Maintain the front office and customer reception areas. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 2+ years of customer service experience required, preferably in a retail setting. * HS diploma or GED equivalent required; college degree preferred. * Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. * Call center sales experience (or equivalent sales experience) preferred. * Highly organized; ability to handle multiple concurrent assignments. * Proficient with Microsoft Office and POS/management systems. * Strong attention to details. * Punctual and professional appearance. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location
    $25k-34k yearly est. 10d ago
  • FRONT DESK BILLING CLERK -EVENINGS AND WEEKENDS PEDIATRICS

    Su Clinica 4.2company rating

    Guest service representative job in Brownsville, TX

    Performs all duties which involve active interaction with the patient, over the phone or in person, in a manner which ensures the patient has a pleasant and satisfactory experience. Answers all inbound calls on inquiries regarding appointments, billing or general information. All interaction with the patient is in adherence to the primary care team by providing excellent customer service, accurate and timely appointment information and working with the team to assure same day access is available for patients wanting to see their primary care provider and to assure continuity of care as their schedule allows. Follows SC policies and procedure that are essential in carrying out the patient health care plan. Responsible for insurance verification, entering all pertinent Patient information into the system, collecting and posting payments to the practice management system under the supervision of the Billing Supervisor. Will perform all duties which involve interaction with a patient in a manner which ensures the patient has a pleasant and satisfactory experience. All interactions with the patients will be in adherence to the PCMH principles, policies, and procedures. Working hours are the hours designated by the clinic. ESSENTIAL JOB FUNCTIONS: (with or without accommodations) Duties may include but not necessarily be limited to the following: Accurately enters data and maintains current computer files of all patient demographics, insurance and account information. Accurately enters payments received on accounts, applying payments to existing charges and appropriately ensures account balances are paid currently and correctly through third party payers as well as patient payments. Reconciles and balances daily Deposit Slip Report. Verifies insurance benefits on new and established patients, documenting coverage, deductible and contractual conditions for billing and collection purposes. Scans in insurance cards on every visit. At every visit verifies coverage through TMHP for all Indigent and Sliding Fee Scale patients. Sets tickets to correct payer source. Communicates with patients and family members in both English and Spanish regarding projected charges, office polices, collection procedures, all available programs as necessary. Closely monitors accounts with pending Medicaid or other funding sources. Reviews aging patient tickets and makes collection efforts and documents accordingly. Reviews credit balance tickets assigned and refers tickets to Supervisor if adjustments and or refund requests are needed. Assists with any statistical or special reporting required by Supervisor or Administration. Obtains required signatures on all consent forms. Ensures all patients are given a receipt for payment. Provides and documents payment arrangements for outstanding balances and follows up on payment arrangements that have been made. Will be crossed trained in all registration all billing departments i.e. Internal Medicine, Pediatrics and WHC duties which ever applies. Will attend in-service training and SCF educational programs. Responsible for their own safety as well as the safety of others. SPECIAL INSTRUCTIONS: This position requires handling of cash, collections, payments and billing and as such will require taking no less than five(5) consecutive days of accrued annual leave days per year. Therefore, five (5) of the accrued annual leave days will be reserved for this purpose. Position directly supervised: none
    $26k-31k yearly est. 38d ago
  • Guest Service Associate

    Clearwater Express Wash

    Guest service representative job in Brownsville, TX

    Are you ready to ride the waves of excitement and be a part of a dynamic team? BlueWave Express, a fast-growing and customer-centric company, is looking for enthusiastic individuals to join us as Team Members! If you're energetic, customer-focused, and eager to make a splash, this opportunity is perfect for you! Responsibilities: Provide exceptional customer service to all our valued clients, ensuring a positive and memorable experience. Handle customer inquiries, answer questions, and assist with any concerns. Perform tasks related to maintaining the cleanliness and organization of the facility. Work collaboratively with the team to ensure smooth operations and efficient service delivery. Assist in operating and maintaining equipment to ensure seamless performance. Join us at BlueWave Express and become a part of a vibrant team where your dedication and passion for customer service will be recognized and appreciated. Make a splash in your career and apply now! Qualifications Requirements: A passion for delivering outstanding customer service with a smile. A high level of energy, enthusiasm, and a can-do attitude that inspires those around you. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Strong communication skills and the ability to work effectively as part of a team. Must be detail-oriented and take pride in maintaining a clean and organized workspace. Previous experience in customer service is a plus but not required.
    $21k-29k yearly est. 18d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Harlingen, TX?

The average guest service representative in Harlingen, TX earns between $17,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Harlingen, TX

$22,000
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