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Guest service representative jobs in Kenner, LA - 472 jobs

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  • Front Desk Agent

    Alphabe Insight Inc.

    Guest service representative job in New Orleans, LA

    About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description Introduction: Be the welcoming presence that sets the tone for great experiences. As a Front Desk Agent, you'll support daily operations by assisting visitors and team members. Responsibilities: Greet guests in a friendly and professional manner. Direct visitors and support front-area activities. Help maintain an organized and welcoming space. Assist team members with coordination needs. Represent the organization with professionalism. What We Offer: On-the-job training. Growth and advancement opportunities. Performance recognition. A respectful, team-focused environment. Apply today and be the first friendly face! Qualifications Polished and friendly demeanor. Strong interpersonal skills. Reliable and organized. Comfortable interacting with people. Additional Information Competitive salary ($50,000 - $54,000 annually) Growth and advancement opportunities Supportive and professional work environment Ongoing training and skill development Stable full-time position
    $50k-54k yearly 2d ago
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  • Customer Service Representative

    Cablesouth Media III LLC

    Guest service representative job in Metairie, LA

    Job Title: Customer Service Representative Department FLSA Classification EEO Classification Last Modified Call Center Non-Exempt Administrative Support Workers 08/22/2024 Uses technical and analytical skills to provide customer service by offering solutions, explanations and options that will satisfy the customer while preserving the best interests of the company. This role is primarily done via phone but may include written correspondence. Essential Duties & Responsibilities: Provides fast and efficient service when relaying billing specific information about products or services, orders, cancellations, or obtaining details of complaints. Ensures customer satisfaction and maintains a friendly, helpful, and empathetic demeanor in all interactions. Maintains close contact with customers to give updates on progress toward resolution of billing issues. Ensures that appropriate changes were made to resolve customers' billing problems. Refers unresolved customer billing issues to designated departments for further investigation. Uses business software to process voids, credits, cancellations, changes, and payments. Keeps records of customer interactions related to billing, recording details of inquiries, complaints, or comments, as well as actions taken. Job Qualifications: High School Diploma or equivalent required. 2+ years of customer service experience preferred. Skills: Excellent verbal and written communication. Excellent knowledge retention and recall. Strong collaborative skills. Strong problem-solving skills. Customer service orientation. Critical thinking. Active listening. Computer skills and knowledge of relevant software. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus. The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate. Equal Opportunity Employer/Veterans/Disabled
    $24k-32k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Barcley Steib-State Farm Agent

    Guest service representative job in New Orleans, LA

    Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Barcley Steib - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-32k yearly est. 2d ago
  • Customer Service Representative: New Orleans, LA

    American Cash Advance 4.1company rating

    Guest service representative job in New Orleans, LA

    We are looking for the Best of the Best Full-Time Customer Service Representative: New Orleans, LA Do you have a passion for helping people? Are you always looking for a better way of doing things? Do you embrace change and adapt well under pressure? If you answered yes to the above questions, please continue reading. American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company. Thanks to our staff's unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce. Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions. Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day. Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills: Math Skills: including the ability to count money Social Skills: including the ability to engage & interact professionally Problem-Solving Skills: including the ability to negotiate payment terms Communication Skills: including the flexibility to work with different personalities Computer Skills: ability to use computer programs required to process day to day transactions Clerical Skills: including the ability to file folders, answer phones, scan and copy paperwork Organization Skills: including the ability to utilize filing systems Other Requirements: Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer. Excellent Benefits including: Health Insurance (up to 80% of premiums paid by company) Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more! 401K Paid Holidays Paid Vacations! Paid All-Purpose Time Off Paid Training Advancement Opportunity! Unlimited Earning Potential and more! If you think you have what it takes to be a part of our dynamic team, please apply today! For more information about American Cash Advance visit our website at ***************************
    $23k-31k yearly est. 2d ago
  • Pearl River | 2nd Shift CSR

    Agile Cold Storage

    Guest service representative job in Pearl River, LA

    Customer Service Representative - Agile Cold Storage Department: Customer Service Schedule: Full-Time | 2nd Shift (6:30 PM - 3:00 AM, Monday-Friday) Reports To: Customer Service Manager The Customer Service Representative (CSR) serves as the primary point of contact between Agile Cold Storage and its customers. This role manages inquiries, resolves issues, and coordinates logistics to ensure accurate, timely, and professional service delivery. Essential Duties and Responsibilities Respond promptly to all customer inquiries, requests, and complaints related to work orders, shipments, and inventory. Schedule inbound and outbound appointments within the Dock Management System (DMS). Communicate effectively with customers, brokers, freight forwarders, and warehouse operations regarding accounts, inventory, invoicing, and credit changes. Process and verify computer-generated invoices to ensure accurate billing. Generate and manage all required documentation for customer work orders, including special requests and expedited orders. Review and confirm that orders comply with company policies and procedures. Research issues, obtain supporting documents, secure approvals, and process credits or debits. Provide general clerical support, including maintaining order files, answering phones, operating office equipment, and greeting visitors. Support and provide coverage for other team members as needed. Perform other duties as assigned to support Agile's operational goals. Additional Responsibilities Accurately enter orders into the Warehouse Management System (WMS). Follow all company safety rules and maintain a clean, organized workspace. Adapt to changing work hours and shifts based on business needs, including occasional overtime, weekends, or holidays. Required Qualifications Minimum 2 years of customer service experience, preferably in logistics, warehousing, or distribution. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) and general internet navigation. Strong clerical and organizational skills with attention to detail. Excellent verbal and written communication skills in English. Demonstrated ability to remain professional and cooperative under pressure. Team-oriented with strong interpersonal and problem-solving skills. Must successfully complete a basic math skills test, background check, and drug screening prior to employment. Preferred Qualifications High School Diploma or GED. Experience in export coordination or warehouse logistics is a plus. Knowledge, Skills, and Abilities High attention to detail, accuracy, and organization. Ability to follow written and verbal instructions. Strong time management and multitasking capabilities. Dependable, self-motivated, and customer-focused mindset. Work Environment Primarily office-based with occasional movement throughout warehouse areas. Frequent use of standard office equipment (computer, phone, copier, fax, calculator). Moderate noise level typical of a warehouse setting. Physical and Mental Demands Ability to sit for extended periods and perform repetitive office tasks. Regular standing, walking, bending, and light lifting (up to 20 lbs). Must adhere to company grooming, hygiene, dress code, and PPE policies for safety compliance. Supervisory Responsibilities May occasionally lead or assist with special projects under supervision. Join the Agile Cold Storage team and be part of a fast-paced, customer-driven environment where precision and teamwork make a difference.
    $24k-32k yearly est. 2d ago
  • Insurance Customer Service Representative

    Insight Global

    Guest service representative job in New Orleans, LA

    Must Haves: • 2-5 years of Customer Service/Client services experience • 1 year of Personal Insurance experience is mandatory • Associate degree or equivalent education, or one to three years of related experience/training in sales, insurance, or customer service. • Proficiency in Microsoft Office with applied knowledge of Policy Management System (s) i.e. TAMS.Epic etc. and insurance quoting websites preferred. • Ability to travel, as needed, to support client relationships, sales initiatives, or business requirements. Plusses: • EPIC experience preferred. • Property & Casualty (P&C) Licensed. • Active Property & Casualty Agent's license Day-to-Day: Insight Global is seeking a Personal Lines Insurance Processor to manage all aspects of new and renewal personal insurance business while delivering exceptional customer service. You will maintain accurate recordkeeping of all policy information, quote and write new business, and support the retention of the existing book of business. In this role, you will ensure clients' insurance needs are handled with accuracy and care, helping protect what matters most to them. Your responsibilities as the Personal Lines Insurance Processor will include: • Review daily carrier reports, monitor policy status, and resolve discrepancies to ensure continuous and accurate coverage. • Serve as the primary liaison with clients, mortgage companies, and carriers to coordinate documents, payments, and policy updates. • Prepare and send renewal quotes and invoices, process client payments, and maintain accurate bookkeeping records. • Assist clients with coverage options, basic claims inquiries, and quote comparisons while providing responsive customer service. • Maintain organized records, support office operations, and contribute to process improvements and team initiatives • Process payments; Process late-payment and cancellation notices, as well as payment-received notices into EPIC.
    $24k-32k yearly est. 5d ago
  • Guest Service Representative

    Metairie 3.6company rating

    Guest service representative job in Metairie, LA

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Part-Time Job, Evening shifts only as of right now. M-F 2pm/3:45-7pm, Saturday 2-7, Sunday 10:45-4:15 Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $21k-24k yearly est. Auto-Apply 60d+ ago
  • Guest Services Agent

    Stonebridge Hospitality Associates 4.1company rating

    Guest service representative job in New Orleans, LA

    City, State:New Orleans, Louisiana Title: Guest Service Agent FLSA: Non-Exempt Status: full-time Reports to: Front Office Manager Pay Range: $16.00 Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-01-12 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
    $16 hourly Auto-Apply 9d ago
  • Guest Services Representative

    Intown Career

    Guest service representative job in Metairie, LA

    Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
    $19k-26k yearly est. 60d+ ago
  • Guest Service Representative

    Hawkeye Hospitality 3.6company rating

    Guest service representative job in New Orleans, LA

    Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.
    $21k-26k yearly est. Auto-Apply 60d+ ago
  • Guest Service Representative

    Q Hotels Management 4.2company rating

    Guest service representative job in Laplace, LA

    Job Description LOOKING FOR FRONT DESK ASSOCIATE As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. WHAT WE'RE LOOKING FOR A warm people-oriented demeanor A team first attitude A gift for paying attention to the smallest details Must be willing to work any of the following shifts as scheduled without exception 6:00 AM - 2:00 PM 2:00 PM - 10:00 PM 10:00 PM - 6:00 AM Must be able and willing to lift/push/pull up 15lbs Must have reliable transportation THE IMPACT YOU'LL MAKE No matter whether a guest arrives weary from their travels, or excited for a vacation, you know what to do to make them feel at home. They will appreciate the cozy lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. WHAT YOU'LL DO Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to guest complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Willing to cross train Start and maintain breakfast Laundry when needed PERKS YOU DESERVE Team spirited coworkers Encouraging Leadership Discounts on hotel rooms YOU'RE WELCOMED HERE Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you're important to us. You'll make an impact in your role, and for that, you'll be appreciated and valued.
    $20k-25k yearly est. 17d ago
  • Guest Service Representative

    Dimension Master

    Guest service representative job in New Orleans, LA

    Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education - HS Diploma or equivalent. Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications - N/A
    $19k-26k yearly est. 4d ago
  • Hotel Guest Service Representative

    Q&C Hotel Bar New Orleans Autograph Collection

    Guest service representative job in New Orleans, LA

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
    $19k-26k yearly est. 60d+ ago
  • Guest Services Representative

    Applebrook Homes

    Guest service representative job in New Orleans, LA

    The Guest Services Representative will ensure quality service by assisting with daily operations at the property. Key Responsibilities: Greeting and checking-in/out guests Answering phones and supporting guests or potential guests. Work with maintenance staff to resolve any issues. Quickly address any guest inquiries or concerns with speed and professionalism. Assist with on-site convenience and souvenir store. Manage cash and perform minor accounting. Other job-related duties or special projects as assigned. Required Skills/Experience: A minimum of 1 to 2 years of customer service, hotel or retail experience. Highschool graduate or GED required. Proficient with email communication. A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility. Motivation and dedication to serving customers and a job well done. Able to work with minimal supervision. Able to work approximately 20 -24 hours each week including some weekends. Must be within commuting distance to the property Physical Requirements*: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to stand, walk, stoop, kneel, bend, and reach periodically | Visually look at a computer for extended periods | Able to sit and use the computer for hours at a time | Subject to environmental conditions, work activities can occur inside and outside | Repetitive hand motions, such as typing | Able to safely lift, pull and push up to 25 pounds. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Applebrook Homes is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.
    $19k-26k yearly est. 60d+ ago
  • Guest Service Representative

    Covington 3.0company rating

    Guest service representative job in Covington, LA

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $20k-26k yearly est. Auto-Apply 60d+ ago
  • Guest Service Agent

    J Hospitality

    Guest service representative job in New Orleans, LA

    Full-time Description The Guest Service Agent has overall responsibility for efficiently and courteously handling the requests and transactions of the hotel guests in all Front Desk related functions. The incumbent must utilize available resources to provide excellent guest satisfaction. Required to meet or exceed productivity standards, taking corrective action as needed to ensure standards are maintained. ESSENTIAL FUNCTIONS Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel's facilities at time of registration. Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel. Inform Housekeeping of vacant dirty rooms as they become available upon check-out. Update room status as Housekeeping notifies the desk of changes, if needed. Assist in the verification, balancing and revenue maximization of hotel's room availability. Follow proper cash handling procedures and be able to file and post all charges to Guest folios and ledger accounts. Act as Manager on Duty in absence of any on-site management. Full job description available upon request. Employment Type: Full Time Hourly - Eligible for Benefits Requirements EDUCATION High School graduate or equivalent required, EXPERIENCE Prior Customer Service related experience preferred. Salary Description Full Time Hourly: $18 per hour
    $18 hourly 60d+ ago
  • Guest Service Agent

    Bentley Legacy Group

    Guest service representative job in New Orleans, LA

    Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel phone operator, and guest services. RESPONSIBILITIES: Approach all encounters with guests and associates with a smile. Handle check-ins and check-outs in a friendly, efficient, and courteous manner. Obtain all necessary information when taking room reservations. Answer guest inquires about hotel service facilities and hours of operation. Be aware of all rates, packages, and special promotions. Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel. Operate Front Desk computer system. Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms. As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members Have knowledge of and assist in emergency procedures as required. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds. Requirements QUALIFICATIONS: High School diploma or equivalent required; college course work in related field helpful. Experience in a hotel or a related field a PLUS. Must be fluent in English, both written and verbal An operational knowledge of Microsoft Office suite Willing and able to stand for long periods of time Able to work with little or no supervision Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve. Must work well in stressful high pressure situations. Full- and part-time positions available. Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
    $20k-26k yearly est. 60d+ ago
  • Guest Services Agent

    HRI Hospitality

    Guest service representative job in New Orleans, LA

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! JOB DESCRIPTION Job Title: Guest Services Agent Department: Front Office Supervision Exercised: NONE Supervision Received: Front Office Supervisor and Front Office Manager MINIMUM REQUIREMENTS Education High school diploma preferred. Experience Previous hospitality or customer service experience preferred. Experience with hotel Property Management Systems (PMS) a plus. Skills and Knowledge Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Basic computer and data-entry proficiency. Problem-solving and conflict-resolution ability. Professional, friendly, and welcoming demeanor. Job Duties and Responsibilities Greet, register, and check guests in/out efficiently and courteously. Respond to guest inquiries, requests, and concerns promptly and professionally. Handle payments, room assignments, and reservation changes accurately. Communicate with housekeeping and maintenance to ensure timely room readiness and service needs. Maintain a clean and organized front desk and lobby area. Willingness to work varied shifts, including weekends and holidays. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
    $20k-26k yearly est. Auto-Apply 14d ago
  • Customer Service Representative

    Alphabe Insight Inc.

    Guest service representative job in New Orleans, LA

    About Us At Property Soar, we believe that success is built on strong leadership, dedication, and innovation. As a growing organization in the real estate and property management industry, we are committed to developing future leaders who are eager to learn, adapt, and contribute to our continued success. Our environment is collaborative, forward-thinking, and designed to inspire growth at every level. Job Description We are seeking a Customer Service Representative who will serve as the first point of contact for our clients and partners. This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys providing thoughtful, solutions-oriented support. You will play an integral part in ensuring that each client experience reflects Property Soar's commitment to quality, professionalism, and trust. Responsibilities Serve as the primary contact for client inquiries, providing accurate information and timely assistance. Maintain strong communication with internal teams to ensure efficient problem resolution. Manage and document client interactions with precision and care. Support administrative and coordination tasks to enhance daily operational flow. Uphold company standards for professionalism and customer satisfaction at all times. Qualifications Qualifications Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional demeanor with a customer-first mindset. Ability to work effectively in a collaborative environment. Proficiency with basic office software and communication tools. Additional Information Benefits Competitive salary package ($50,000 - $54,000 per year). Opportunities for professional growth and career advancement. Supportive and inclusive company culture. Comprehensive training and skill-development programs. Full-time position with stable hours and a collaborative work environment.
    $50k-54k yearly 2d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Barcley Steib-State Farm Agent

    Guest service representative job in New Orleans, LA

    Benefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Dental insurance Health insurance Signing bonus Company Overview: Barcley Steib - State Farm Agent, a leading provider in the insurance industry, is seeking dynamic and results-driven individuals to join our team as Customer Relations Representative - State Farm Agent Team Member. With a commitment to excellence and a focus on customer satisfaction, we provide a supportive and collaborative work environment that empowers our employees to achieve their full potential. Job Description: As an Customer Relations Representative - State Farm Agent Team Member, you will play a crucial role in promoting and selling our comprehensive range of insurance products to prospective clients. This is a challenging yet rewarding opportunity for individuals who are passionate about helping others protect their assets and achieve financial security. Your primary responsibilities will include: Building and maintaining strong relationships with clients to understand their insurance needs. Educating clients on various insurance products and coverage options. Analyzing client requirements and tailoring insurance solutions to meet their individual needs. Meeting and exceeding sales targets through effective lead generation, prospecting, and closing techniques. Providing exceptional customer service to clients throughout the sales process and beyond. Staying updated on industry trends, products, and regulations to offer informed advice to clients. Qualifications: Excellent communication and interpersonal skills. Strong negotiation and closing abilities. Ability to work independently and as part of a team. Goal-oriented with a drive to achieve and exceed targets. Knowledge of insurance products and industry practices (training will be provided). Requirements: Bachelor's degree preferred but not required. Relevant state insurance license preferred but not required. Proficient in Microsoft Office Suite and CRM software. Ability to work flexible hours, including evenings and weekends if necessary. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! **************** Barcley Steib - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
    $28k-38k yearly est. 2d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Kenner, LA?

The average guest service representative in Kenner, LA earns between $17,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Kenner, LA

$22,000

What are the biggest employers of Guest Service Representatives in Kenner, LA?

The biggest employers of Guest Service Representatives in Kenner, LA are:
  1. Nothing Bundt Cakes
  2. Metairie Country Club
  3. Extended Stay America
  4. Intown Career
  5. NBC Metairie
  6. Ultimate Swamp Adventures Inc.
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