Guest service representative jobs in Lawton, OK - 59 jobs

Department: Call Center Reports to: Call Center Management Hours: Many shifts available FSNB is a full-service, family-owned bank that has been in operation for 75 years. Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience. FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary. What is in it for you: Opportunity for pay increases in as soon as 30 days Paid training Paid vacation and personal leave 401k Plan Flexible scheduling with two days off a week Growth/Career opportunities Equal Opportunity Employer Health and dental insurance available Employee Assistance Program available Discounts at the YMCA, AT&T, Verizon, Dell and more Free and discounted bank services, if you bank with us while employed Main requirements: Prior call center experience preferred Meet acceptable standards for attendance and punctuality Meet acceptable standards based on performance metrics Provide excellent customer service by answering and handling all calls in a courteous and professional manner Complete proper paperwork or data entries, accurately and efficiently Filing and other basic office duties Complete additional duties as assigned

Essential Functions Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times Greet guests, check in and out, pre-assign and assign rooms to guests, compute bills, collect payments, and make accurate changes Be knowledgeable about property events and promotions, answer inquiries pertaining to hotel services, shopping, dining and travel directions Remain highly visible and readily available for guests at all times Operate a multi-line PBX system in an efficient and timely manner, maintaining professional telephone etiquette Make and confirm room reservations, ensuring security of guest information within the system Take thorough and professional messages for guests, schedule wake up calls, dry cleaning service, post to guest folio and deliver to guest room Make courtesy calls to guest to ensure room satisfaction, resolving, logging and communicating guest complaints Provide solutions to problems for guests, team members and management. Use empowerment to exceed team member and guest expectations Maintain an operating bank, render bills and issue change; follow and maintain proper credit procedures for Ameristar guests Maintain comps and direct mail coupons and ensure billing profiles are accurate Complete shift checklist and submit to designated supervisor Maintain updated room availability and guest accounts, manually or by computer Communicate with Housekeeping about VIP arrivals and expediting vacant clean rooms Be willing to train and mentor new team members Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication Work effectively with peers, staff members, and regulatory agency personnel, adjusting work priorities as necessary Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Other Duties and Responsibilities Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc. Practice safety standards at all times. Verbally reports all safety issues to hotel maintenance immediately and issue work order through the electronic work order system. Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment Take responsibility for keeping a safe work area. This is done by knowing where to get information, knowing how to read product labels and Material Safety Data Sheets (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS. Report equipment malfunctions promptly to the supervisor and maintenance order system Provide assistance to other team members to contribute to the smooth operation of the department and the hotel Maintain security of equipment, keys and supplies issued each day. Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and other members of the general public. Always practice the 5/10 rule: When passing guests or associates within a 10 foot radius make eye contact When passing guests or associates within a 5 foot radius, acknowledge, and verbally greet such as “Good Morning, Afternoon, Evening” Understand and comply with established appearance standards, professional behavior, the attendance policy and the Eye, Hi, Goodbye program Immediately report any suspicious activities by guest or others Perform other related duties as may be assigned by reporting senior Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Ability to maintain a calm demeanor during stressful situations Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members Ability to operate various types of equipment used in your department, for example computer skills (), copier/scanner/printer/fax machine, PBX station/multi-line telephone console, and key encoder machine Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member may occasionally be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member will be regularly required to stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 35 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting. At a minimum, the selected candidate will be required to pass a drugs screening test. Qualifications Minimum Qualifications High school diploma or GED preferred Strong customer service talents Skill and ability to perform data entry and work with personal computers and various programs (e.g. database, Microsoft Office, LMS, Bally), cleaning equipment and sanitation systems Ability to stand for a minimum eight-hour shift Pass a background check and drug-screening test Excellent communication skills and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. **This is an onsite position** SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of Blackhawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned Perform work in accordance to ISO processes and procedures QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES : No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS : None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: · Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant's Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 16 years of age or older. Oklahoma Food Handlers Certification · While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Essential Job Functions Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Always maintain a friendly and warm demeanor. Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards. Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquiries about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurant, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow all Mid-Continent Hospitality credit policies. Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates. Obtain all necessary information when making room reservations and follow the rate quoting scenario. Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully understand and be able to operate all relevant aspects of the front desk computer system. Always use proper two-way radio etiquette when communicating with other employees. Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by supervisor. Requirements Required Skills/Abilities: Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents. Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must maintain composure and objectivity while under pressure. Education and Experience: College course work in related field helpful. Experience in a hotel or a related field helpful. High School diploma or equivalent required. Physical Requirements: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during the entire shift.

The Customer Service Representative is responsible for ensuring all client orders are distributed to the appropriate individual. Provide quality customer service. RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Perform excellent customer service when interacting and serving customers, in-person and on the phone, including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills. Follow operating standards. Ensure and maintain confidentiality, discretion, and caution when handling sensitive or confidential information. Attend and participate in meetings as needed. Regular attendance and punctuality for scheduled shifts. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Utilization of assistive devices for lifting is mandatory. Must adhere to, and promote, safety protocols at all times. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Performs other related duties as assigned. Qualifications Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, and related software. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Education and/or Experience: High school diploma or equivalent required. Previous insurance reimbursement knowledge and one year experience in customer service preferred. Effective customer service skills. Ability to prioritize tasks. Ability to follow applicable regulations, policies and/or procedures, and to work independently. Certifications, Licenses, Registrations: For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained. Non Safety-Sensitive Position As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. **This is an onsite position** SUMMARY: The Customer Service Representative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer Service Representative communicates and coordinates with suppliers and Account Managers, while providing quality customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Personally exhibits, recruits and coaches associates consistent with Core Behaviors Responsible for promoting culture of safety Respond appropriately and in a timely manner to all customer and Account Manager incoming communications. Analyze and assess customer needs completely and accurately with efficiency. Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines. Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders. Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders. Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue. Develop a detailed working knowledge of Blackhawk policies, procedures and practices. Maintain a deep understanding of the BHID systems (including P21, OS ticket, CribMaster, Autocrib, etc.), suppliers' systems/websites and usage of those systems. Perform all work in accordance with the company prescribed ISO processes and procedures utilizing appropriate company systems. Perform other duties as assigned Perform work in accordance to ISO processes and procedures QUALIFICATIONS: Excellent written and verbal communications skills utilizing phone, email and instant message. Excellent critical thinking skills to analyze and solve problems. Diligent and detail oriented. Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines. Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user. Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.) Experience in industrial field, B2B sales and/customer service. SUPERVISORY RESPONSIBILITIES : No direct supervisory responsibility. EDUCATION and/or EXPERIENCE: High school diploma or equivalent required. Minimum 1 year previous experience in customer service or inside sales preferred. Experience in cutting tools, abrasives and MRO areas preferred. Experience with Microsoft office suite required. CERTIFICATES, LICENSES, REGISTRATIONS : None required WORK ENVIRONMENT: Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. PPE REQUIRED: Wrist rest for keyboard and mouse pad BENEFITS: Health Insurance BCBS of OK HDHP HSA with Employer match (must meet criteria) Dental and Vision Insurance 401K Plan and Company Match FSA (Full FSA, Limited FSA, and Dependent FSA) Company paid Long Term and Short-Term Disability Company paid basic Life Insurance and AD&D/ Supplemental life and AD&D/Dependent life Ancillary Critical Illness Insurance (Wellness Rider Included) Ancillary Accident Insurance (Wellness Rider Included) Ancillary Hospital Indemnity Employee Assistance Program (EAP) - Includes concierge services and travel assistance. Paid Time Off Holiday Paid Time Off Gym Reimbursement Quarterly Wellness challenge with a chance to will money or prizes Tuition Reimbursement - after 1 year of employment *BlackHawk Industrial is an Equal Opportunity Employer **BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

Guest Service Representative Department: Guest Services Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Perform sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. Acts as property manager on duty when assigned. REPORTS TO: Front Office Manager & General Manager Team Member Handbook: All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm's Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook. KEY RELATIONSHIPS INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management. EXTERNAL: Hotel guests and visitors. At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile DUTIES AND RESPONSIBILITIES Financial Returns: • Process guest registrations including the computations & collection of payments. • Complete shift reports and process all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures. • Comply with reservation procedures to confirm show or no show. • Present statements and collect payments from departing guests. • Post suite shop/market charges and process payment. • Count drawer, make deposit drop verified by witness, and run initials • Close and balance shifts. People: • Ability to work as a team player with all levels of associates. • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. • Provide solutions to problems for guests, associates, and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Take initiative to offer assistance or answer questions through the hotel. • Willingness and ability to train new associates. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting vacant ready rooms. Guest Experience: • Respond to guest needs, special requests, and complaints as needed. • Smile, acknowledge, greet guests at front desk and other public areas. • Provide exceptional guest service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals. • Register guests, assign rooms and issue room keys. • Schedule and make wake-up calls. • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.) upon guest request. • Answer guest's questions about charges; attempt to resolve problems to guest satisfaction. • Remain highly visible and be readily available for guests at all times. • Implement, monitor and carry out guest honors program. • Perform administrative functions for guests, i.e. faxing, copying, mailing, over-night mail service and other clerical duties. Responsible Business: • Thoroughly understand and implement the brand service culture. • Perform all shift checklist responsibilities. • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. • Document all maintenance related requests in the Maintenance Request Log and/or Work Order Book. • May perform housekeeping and minor maintenance duties as needed or requested by management. • Record all incidences of tardiness and absenteeism to the General Manager on the proper form. • Communicate pertinent shift information on to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Ability to communicate effectively verbally and in writing and excellent telephone skills. • Pass on pertinent information to the next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Assist team with training, supplies, and support in order to consistently provide Brand quality service. • Ability to work in a fast-paced, high-energy and demanding work environment. • Receive and transmit messages. • Schedule dry cleaning service, post to guest folios and inform guest of their clothing return. • Keep records of occupied rooms and guests' accounts. • Practice safety standards at all times. • Complete knowledge of Emergency Equipment Manual, i.e. utility and water shutoff equipment, fire alarm system/panel, and emergency procedures, etc. • Perform other duties as required. • Prompt and regular attendance. • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. • Comply with hotel and/or department uniform and professional behavior and appearance standards. • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. • Participate in all mandatory job training and meetings. • Adhere to property policies and procedures the Employee Handbook, and/or other property and Apollo Hospitality Firm documents. • Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk. • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stayovers, and special requirements for amenities. • Verify bucket-check against computer information. • Coordinate meeting room function book; booking and quoting rates; coordinating with other department's food and beverage setups including coordinating the room facility, setups, and breakdown where applicable. • Immediately report any suspicious activity by guests or others to the proper authorities. ACCOUNTABILITY Typically the Night Auditor is the sole team member and acts as manager on duty during the graveyard shift. The Night Auditor reports to the Front Office Manager. SAFETY STATEMENT As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties. Qualifications QUALIFICATIONS AND REQUIREMENTS • High School Diploma / secondary education/equivalent plus six months of hotel guest services experience, preferably in a hotel of a similar size. Some college preferred. • Must speak fluent English. Other languages preferred. • Must be able to ascend and descend stairs without assistance. • Minimum weight employee must be able to lift is 30 pounds. • Must be able to constantly stand, lift, bend and walk. • Maintain effective key control. • Ensure that property click-in procedures are followed. Monitor hours worked to prevent overtime. • Be available to work a flexible schedule. • Advance computer skills required.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

We are seeking a Front Desk/Night Audit to become a part of our team! The Fairfield Inn & Suites is the premier hotel in Duncan! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests • Confirm phone and online reservations • Respond to guest needs, requests, and complaints • Collect payment from departing guests • Keep records of occupied rooms and guests • Communicate pertinent guest information to designated departments Qualifications: • Previous experience in customer service, front desk service, or other related fields • Ability to build rapport with guests • Strong organizational skills • Excellent written and verbal communication skills Must be willing to work nights, weekends and holidays!

Hilliary Communications is looking for an in-house customer service representative to join us at our Elgin, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you! What you'll do: Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness. Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile. Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care. Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop. Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas. Follow Policies: Adhere to all company guidelines, including security and cash handling procedures. Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction. What We're Looking For A trustworthy, detail-oriented individual who loves working with people. Someone who thrives in a team environment and communicates clearly. A positive attitude and willingness to learn and grow. Why You'll Love It Here Be part of a company that values community and customer care. Enjoy a supportive team and opportunities to grow your skills. Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Elgin. Hilliary is growing rapidly and there is so much more to come! Qualifications Qualifications High school diploma or equivalent Cashier and Customer Service experience is preferred Strong communication and interpersonal skills Basic math skills, including the ability to make change The ability to read maps, switch between platforms, and use critical thinking skills Ability to handle and manipulate cash and other forms of payment with accuracy Bilingual (English/Spanish) is preferred

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly Pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency License reimbursement Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Posting Title Customer Service Representative Agency 452 MENTAL HEALTH AND SUBSTANCE ABUSE SERV. Supervisory Organization JTCMHC - Medical Records Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Job Description About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles. About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups. Job Type/Salary: * Full-time * Annual Salary is $28,000.00 / $13.46 hourly. * Primary Working Hours are Monday - Friday 8 am - 5 pm * FLSA Status: Non-Exempt Minimum Qualifications and Experience: * Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience. Special Requirements: * Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license Benefit Highlights: ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include: * Generous state paid benefit allowance to help cover insurance premiums * A wide choice of health insurance plans with no pre-existing condition exclusions or limitations * Flexible spending accounts for health care expenses or dependent care * Employee assistance programs and health and fitness programs * 11 paid holidays * 15 days of vacation and 15 days of sick leave the first year * Retirement Savings Plan with a generous match * Longevity Bonus for years of service * Student Loan repayment options * Training opportunities for CEU requirements Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result. THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME. Reasonable accommodation to individuals with disabilities may be provided upon request. An Equal Opportunity Employer. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Night Audit / Guest Service Representative At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile Department: Guest Services JOB OVERVIEW Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Perform sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. Acts as property manager on duty when assigned. REPORTS TO: Front Office Manager & General Manager Team Member Handbook: All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm's Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook. KEY RELATIONSHIPS INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management. EXTERNAL: Hotel guests and visitors. DUTIES AND RESPONSIBILITIES Financial Returns: • Process guest registrations including the computations & collection of payments. • Complete shift reports and process all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures. • Comply with reservation procedures to confirm show or no show. • Present statements and collect payments from departing guests. • Post suite shop/market charges and process payment. • Count drawer, make deposit drop verified by witness, and run initials • Close and balance shifts. People: • Ability to work as a team player with all levels of associates. • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Take initiative to offer assistance or answer questions through the hotel. • Willingness and ability to train new associates. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting vacant ready rooms. Guest Experience: • Respond to guest needs, special requests, and complaints as needed. • Smile, acknowledge, greet guests at front desk and other public areas. • Provide exceptional guest service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals. • Register guests, assign rooms and issue room keys. • Schedule and make wake-up calls. • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.) upon guest request. • Answer guest's questions about charges; attempt to resolve problems to guest satisfaction. • Remain highly visible and be readily available for guests at all times. • Implement, monitor and carry out guest honors program. • Perform administrative functions for guests, i.e. faxing, copying, mailing, over-night mail service and other clerical duties. Responsible Business: • Thoroughly understand and implement the brand service culture. • Perform all shift checklist responsibilities. • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book. • May perform housekeeping and minor maintenance duties as needed or requested by management. • Record all incidences of tardiness and absenteeism to the General Manager on the proper form. • Communicate pertinent shift information on to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Ability to communicate effectively verbally and in writing and excellent telephone skills. • Pass on pertinent information to the next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Assist team with training, supplies and support in order to consistently provide Brand quality service. • Ability to work in a fast-paced, high-energy, and demanding work environment. • Receive and transmit messages. • Schedule dry cleaning service, post to guest folios and inform guest of their clothing return. • Keep records of occupied rooms and guests' accounts. • Practice safety standards at all times. • Complete knowledge of Emergency Equipment Manual, i.e. utility and water shutoff equipment, fire alarm system/panel, and emergency procedures, etc. • Perform other duties as required. • Prompt and regular attendance. • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. • Comply with hotel and/or department uniform and professional behavior and appearance standards. • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. • Participate in all mandatory job training and meetings. • Adhere to property policies and procedures the Employee Handbook, and/or other property and Apollo Hospitality Firm documents. • Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk. • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stayovers, and special requirements for amenities. • Verify bucket-check against computer information. • Coordinate meeting room function book; booking and quoting rates; coordinating with other department's food and beverage setups including coordinating the room facility, setups, and breakdown where applicable. • Immediately report any suspicious activity by guests or others to the proper authorities. Night Audit: • Ensure facility is secure for the night shift per brand and hotel policies. • Process all audit paperwork for the days business according to company guidelines. • Set up and prepare breakfast items before hostess arrives for early rising guests according to company guidelines. • Restock front desk area, back linen cabinet, sweet shop, guest pantry, etc. as needed. • Clean and organize lobby and public areas using wet floor signs in lobby and vending areas. ACCOUNTABILITY Typically the Night Auditor is the sole team member and acts as manager on duty during the graveyard shift. The Night Auditor reports to the Front Office Manager and General Manager. SAFETY STATEMENT As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties. Qualifications QUALIFICATIONS AND REQUIREMENTS • High School Diploma / secondary education/equivalent plus six months of hotel guest services experience, preferably in a hotel of a similar size. Some college preferred. • Must speak fluent English. • Must be able to ascend and descend stairs without assistance. • Minimum weight employee must be able to lift is 30 pounds. • Must be able to constantly stand, lift, bend and walk. • Maintain effective key control. • Ensure that property click-in procedures are followed. Monitor hours worked to prevent overtime. • Be available to work a flexible schedule. • Advance computer skills required.

Job DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional InformationPHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Maintain Front Office computer system operation according to Mid-Continent Hospitality. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Be familiar with all Mid-Continent Hospitality policies and house rules. Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. Maintain radio contact with Security/other employees during entire shift. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by Front Office Manager or any other member of management. Requirements Activities: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Skills Needed: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work in a self-managed environment. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure.