Guest service representative jobs in Montgomery, AL - 176 jobs

No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description The Personal Approach: Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client. Qualifications Responsibilities in this program include: • Team Leadership • Customer Acquisition • Building Client Relations • Oversee Campaign Development • Manage Customer Service, Administration, and Sales Personnel Our Company offers: • Competitive Pay Structure • Hands-on Training • Outstanding Growth Opportunities • Travel Opportunities Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Job Description Join Ithaka Hospitality Partners on an Exciting Journey! Ithaka Hospitality Partners is seeking a reliable and detail-oriented Overnight Front Office Agent to join our team at Elevation Convening Center & Hotel, a purpose-driven destination overlooking downtown Montgomery, AL. This role is essential to ensuring smooth overnight operations and accurate financial reporting. Job Summary: The Overnight Front Office Agent is responsible for completing the night audit process, reconciling daily financial transactions, and accurately posting all charges for the day. This role also provides courteous overnight guest service, supports front desk operations, and ensures all reports are completed in accordance with hotel policies and procedures. Duties & Responsibilities: Responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. Process all payments according to established hotel requirements. Provide information to any guest or visitor's inquiry. Responsible for imputing accurate reservations, answering all calls at the front desk, and alerting hotel staff of VIP arrivals. Meet with departing Guest Services Agents to review business status and follow-up items. Set up workstations with necessary supplies; maintain cleanliness throughout the shift. Change all housekeeping discrepancies to the correct status. Promote positive guest relations to all individuals approaching the Guest Services Areas. Performs other related duties as assigned. Required Skills & Abilities: Ability to focus attention on guest needs, remaining calm and courteous. Excellent organizational skills and attention to detail. Maintain confidentiality of all guest information and pertinent hotel data. Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time. Excellent written and verbal communication skills. Ability to analyze and resolve problems by exercising good judgment. Proficient in Microsoft Office Suite or similar software. Education & Experience: High school diploma or equivalent is required. Previous experience in the hospitality industry is preferred. 2 years of experience in customer service and/or hotel experience is preferred. Physical Requirements: Prolonged periods of walking, standing, and sitting. Must be able to lift up to 15 pounds at times. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Work at the front desk and around the gym. Duties include answering the telephone, handling info calls, providing gym tours, explaining membership options and enrolling customers for membership, cleaning, cash register operation and retail sales. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Holiday Inn ************, exit 164 on I-65 96 Folmar Parkway Montgomery, Alabama 36105 Our Holiday Inn is a full-service hotel that houses Magnolia's Bar & Grill, and offers a large banquet/meeting facility with catering from Magnolia's Bar & Grill, indoor pool, and fitness room. Benefits include: IHG Hotel employee large discount program for thousands of hotels worldwide--offers employees significant discounts at thousands of hotels worldwide. Pay begins at $12 per hour for those with qualifying experience that include but are not limited to: 2+ years of hotel front desk agent experience, 1+ year of OPERA reservation system experience, cleaning experience, et al. As a hotel front desk associate, you will be responsible for guest communications, fulfilling guest requests and other guest relations during your shift including greeting guests in a friendly, courteous, and professional manner; responsible for pre-booked, call in, and walk in reservations, etc.--which include processing payment and safeguarding guest information; cashiering; coordinate/fulfill guest services per guest requests to ensure a positive experience and stay. The ability to multitask is key. Cleaning the assigned areas is key. You will be required to maintain the front desk and immediate surrounding areas in a safe, clean, and professional manner. Work will involve collaborating with other staff members in the hotel to ensure a safe, positive stay for the guests. As needed you will be expected to assist others in maintaining the cleanliness of the property. Preferred to have 1-2 years hotel front desk experience. Responsibilities for Hotel Front Desk Associate Perform guest check in and check out Cleaning assigned areas Answer multi line phone Keep accurate account of reservations Engage with a variety of customers in a friendly, professional and courteous manner Remain calm under pressure Exhibit problem solving skills in difficult situations Safeguard guest information Maintain the welcome desk with a professional appearance Coordinate work with different staff departments including office and management, housekeeping, maintenance, restaurant on a daily basis depending upon shift times. Cleaning and maintaining cleanliness of front desk and surrounding areas. Qualifications for Hotel Front Desk Associate 2 years of customer service experience at a hotel is preferred OPERA hotel reservation system experience is preferred Proficient computer skills Able to use various office equipment Able to use a multi-line office telephone Able to multitask efficiently professionally Ability to reconcile a cash drawer Excellent customer service skills Prolonged periods of standing Able to work varied shifts, since the hotel is open 24/7 the entire year for business. View all jobs at this company

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. Experience in service, sales, telesales or guest relations type of industry preferred High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Must be able to stand for eight hours, bend, stretch, reach. Must be able to see and hear. Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts. Frequent Stay Program Reservations procedures including cancellations and “walking” guest Phone etiquette and answering procedures Area shopping, dining, entertainment and travel directions to assist guest inquiries. Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events. Manager on Duty functions when necessary or as scheduled Skills: Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change. Proficient in written and verbal English Problem solving and conflict resolution skills Abilities: Multi task, remain associate and guest service centric. Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books. Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work. Standing, walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT Assistant General Manager Guest Service Manager Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Courtyard by Marriott Troy SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job Description Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Brand Standards policy. Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Provides leadership to the team with ongoing training and coaching; leads by example. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios. Responds to guest comments or complaints, referring customers to General Manager as necessary. Prepares housekeeping duty rosters for move-out and stay-over cleans. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms and public areas to accepted health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. Responds to emergency situations. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency. Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: Good people skills for dealing with both staff and guests. Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. The employee must occasionally lift and/or move up to 25 pounds Job Types: Full-time, Part-time

Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Brand Standards policy. Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Provides leadership to the team with ongoing training and coaching; leads by example. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability and guests' accounts. Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios. Responds to guest comments or complaints, referring customers to General Manager as necessary. Prepares housekeeping duty rosters for move-out and stay-over cleans. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms and public areas to accepted health and safety standards for pest control. Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities. Maintains proficiency in all location computer and software systems. Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. Responds to emergency situations. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency. Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: Good people skills for dealing with both staff and guests. Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers Must maintain a professional appearance and demeanor. Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. The employee must occasionally lift and/or move up to 25 pounds Job Types: Full-time, Part-time

←Back to all jobs at Courtyard by Marriott - Auburn, RAM Hotels Front Desk Agent Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.

Job Description The Front Desk Agent is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. Duties & Responsibilities: Maintain complete knowledge of: All hotel features/services and hours of operation. All hotel restaurant food concepts, menu price range, dress code, and ambiance. All hotel room types, numbers/names, layout appointments, amenities, and locations. All hotel room rates, special packages and promotions, and room availability status for any given day. Daily house count and expected arrivals/departures. Scheduled daily group activities, names, and locations of meeting rooms. Maintain complete knowledge and comply with all hotel policies and procedures. Meet with departing Overnight Agents to review business status and follow-up items. Set up workstations with necessary supplies; maintain cleanliness throughout the shift. Promote positive guest relations to all individuals approaching the Guest Services Areas Handle guest complaints by following the procedures and ensuring guest satisfaction. Collect guest preferences for all guests. Access all functions of computer systems according to established procedures and standards. Answer the department telephone using proper telephone etiquette. Provide callers with accurate information on hotel facilities and services. Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Accept and record wake-up call requests. Assist in emergency situations as a central communication center for the hotel. Book reservations accurately and in a professional manner. Hard-block any special room request, such as handicap-accessible rooms and suites. Document and confirm reservations and cancellations. Promote packages, promotions, and upsell whenever possible. Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp). Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities. Communicate pertinent guest information to designated departments/personnel (i.e., special requests). Generate, print, and distribute daily and weekly reports. Pre-register designated guests and prepare key packets. Process all guest check-in according to established hotel requirements. Register guests in the computer and generate a registration card. Verify registration card information with guests. Obtain backup information for guests; credit/payment method and input into the system; collect cash when Obtain proper identification for tax-exempt guests and retain a copy. Introduce Bell Person to escort guests and transport their luggage to the room. Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. Request guest comments on their stay. Handle requests for late checkouts according to established hotel procedures. Conduct group check-ins/outs according to established hotel procedures. Assist all departments in obtaining appropriate information regarding groups' inventory and guest Adhere to proper accounting procedures: Process adjustment vouchers, paid-outs, and miscellaneous charges. Make change for guests and cash guests' personal checks/travelers checks. Post charges and settle room accounts. Process all checkouts according to established hotel requirements. Resolve any late charges. Present folio to guests and resolve and dispute charges. Run closing reports count bank at the end of the shift. Complete designated cashier reports Balance and drop receipts. Secure bank. Assist PBX, Concierge, Bell Staff, and Reservations as assigned. Legibly document maintenance needs on work orders and submit them to Engineering - KYC system. Performs other related duties as assigned. Required Skills & Abilities: Ability to focus attention on guest needs, remaining calm and courteous. Excellent written and verbal communication skills. Ability to think clearly, and quickly, maintains concentration, and make concise decisions. Ability to ensure the security of guestroom access. Excellent organizational skills and attention to detail. Proficient in Microsoft Office Suite or similar software. Education & Experience: High school diploma or equivalent is required. A college education or training in the hospitality industry is preferred. Previous experience as a Front Office Receptionist in a luxury market is preferred. Physical Requirements: Prolonged periods of walking, standing, and sitting. Must be able to lift up to 15 pounds at times. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Details Information Requisition Number Stu04978P Home Org Name Office of University Writing Division Name Provost and VP Academic Affair Position Title Front Desk Representative 2026-2027 - Miller Writing Center Working Title (if different from Position Title) Job Summary The Office of University Writing is seeking a Front Desk Representative who will assist with daily operations and provide administrative support to the Miller Writing Center at Auburn University. University Writing seeks to employ a team of students with a variety of work experiences and strengths. Candidates from any academic discipline are encouraged to apply as long as their interests and/or career goals align with the work of the Miller Writing Center and University Writing. The selection process includes an application and interview. Applications will be reviewed by the hiring committee, which includes current full-time staff members, consultants, and front desk representatives. Essential Functions * Assist clients and consultants with administrative tasks, which may include making accounts or appointments, answering questions, or responding to technical issues. * Navigate the online data management platform (Advise Assist) * Understand and execute writing center processes, protocols, and policies * Communicate clearly, quickly, and responsibly with clients, full-time staff members, consultants, and other front desk representatives via phone, email, and in-person means * Maintain the confidentiality of client records * Work regular weekly shifts as assigned * Participate in required trainings, meetings, and professional development activities as assigned * Time commitment: Students are expected to work between 5-10 hours/week each semester (depending on their schedule and preference). Front desk shifts will start in August 2026. Renewal is possible pending satisfactory performance. * Training requirements: New front desk representatives who start in Fall 2026 are required to complete an asynchronous training module (available summer) and attend a one day training. Candidates who are not available for training should consider applying next year. Why Work at Auburn? * Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. * Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. * We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. * Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. * A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications Candidates must: * Be an enrolled student at Auburn University during the 2026-2027 academic year * Remain in good academic standing for all semesters employed Preferred Qualifications Preference will be given to candidates who are able to demonstrate or have the ability to learn the following skills: * Critical thinking and problem solving * Interpersonal communication and active listening * Prior teamwork experience * Intercultural sensitivity and teamwork * Time management and organization * Software and technology * Available to continue working in 2026-2027 academic year * Available for asynchronous training via Canvas starting about August * Available for one day of mandatory training prior to the beginning of the semester * Available to work between 5-10 hours/week, beginning in August 2026 depending on availability Pay Rate $12.00 per hour Work Hours 5-10 City position is located in: Auburn State position is located: Alabama Posting Detail Information Posting Date 01/22/2026 Closing Date 03/15/2026 Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants To begin the application process, complete the online application via AU Human Resources by Sunday, March 15. Candidates will submit the following information: * Personal and academic information (name, email, major/program, classification, GPA, etc.) * Previous employment information (title, start/end dates, responsibilities, etc.) * Responses to open-ended questions (see below for details) Candidates will also be asked to submit responses to the open-ended questions below. Applications missing responses will not be considered, and the quality of your responses to these questions will be used to determine whether you are invited for an interview. Copying and pasting AI-generated answers is strongly discouraged. Successful applications include specific, concrete examples and meaningful reflection written in an individual voice-qualities that non-human responses often lack. Quick Link for Internal Postings ******************************************* Documents Needed to Apply Required Documents Optional Documents * Resume * Cover Letter Supplemental Questions Required fields are indicated with an asterisk (*). * * 1. Front Desk Representatives can expect to work 5-10 hours a week, depending on availability. This role is limited in the number of hours that can be assigned to student workers. How many hours would you be interested in working as a Front Desk Representative? (Open Ended Question) * * 2. Why are you interested in this position with the Miller Writing Center? What do you hope to learn through this position, and how does this connect to your academic or professional goals (Open Ended Question) * * 3. Describe one experience that is relevant to this position (work, internship, co-curricular, leadership, volunteer, coursework, etc.). How has this experience prepared you for this position at the Miller Writing Center? What skills or abilities did you gain? (Open Ended Question) * * 4. Think of a time when you may have struggled with an academic, personal, or professional and sought outside help from an on-campus or off-campus resource. With this in mind, please answer the following questions: a. How did you go about finding help? Please describe your problem-solving process and the steps you took to be successful! b. What did you learn from the experience that you were able to use going forward? How might this experience help you understand the needs and mindsets of someone coming to the Miller Writing Center for help? (Open Ended Question) * * Are you currently an enrolled student at Auburn University? * Yes * No

Welcome to FitLife in Auburn, AL! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all our members and potential new members. We are looking for individuals with contagious personalities, a desire to improve, a passion for fitness, and looking to have a blast at work! Perks of the job: Competitive pay Fast-paced work environment Free gym membership So, who are we looking for? Someone with a certain level of social intelligence You will work with many different personality types with members and staff. You will need to give the greatest care and best attitude to our members Someone who looks forward to maintaining high standards. You work hard and go straight for the goal. You are excited about meeting new people. You have a positive attitude and look forward to helping others.

Schulte Companies is seeking a dynamic, service-oriented Night Auditor to join our Graduate by Hilton Auburn team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned EDUCATION AND EXPERIENCE Minimum of 1 year in Accounting or Night Auditor role Knowledge of PMS High School Diploma/GED KNOWLEDGE, SKILLS AND ABILITIES Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

Courtyard by Marriott - Troy, Al. SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Front Desk Agent, Role Specific Duties and Expectations The core mission of the Front Desk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. Other Duties and Expectations Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable. Rate Schedule: Up-to-date understanding of room rates, promotions. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. Occasionally required to lift packages or general office equipment. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. DUTIES & RESPONSIBILITIES Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to company's standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company's standards. Maintain proper record keeping (i.e. log books etc.) to company's standards. Be familiar with all company's policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific) Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management.

Job Description Job Responsibilities: Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests. Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready. Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner. Essential Functions: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. Secures payment; verifies and adjusts billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests. Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. Keeps records of room availability/inventory management, and guests' accounts. Performs bookkeeping activities, such as running reports and posting payments to guest folios. Records guest comments or complaints, referring customers to General Manager as necessary. Contacts head room attendant or maintenance staff when guests report problems. Responds to emergency situations. Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to WoodSpring standards. Assist guests checking in or out as directed by the General Manager. Keeps store rooms in clean, safe, and organized condition at all times. Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits. Completes night audit entry. Works in laundry room area loading and unloading washers and dryers and folding items. Notifies General Manager or Maintenance Technician of any major repairs. Provides inventory management to ensure property is equipped with necessary parts and supplies. Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. Inspects/stocks housekeeping carts for service preparedness. Inspects rooms for guest readiness. Consists of a combination of regular desk scheduled hours and on-call hours. Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests. Other duties as assigned. Essential Functions are not all inclusive; other duties may be assigned. Competencies: Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements. Communication - Convey information clearly, correctly, and succinctly. Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations. Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility. Interpersonal Skills - Displays the skills to work effectively with others. Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude. Skills/Qualifications: High school diploma or equivalent. Prior guest service experience in a hotel is preferred. Must have computer skills; the ability to access and accurately input information into a computer system. Must maintain a professional appearance and demeanor. Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, crouches. Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.

The Front Desk Agent is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. Duties & Responsibilities: * Maintain complete knowledge of: * All hotel features/services and hours of operation. * All hotel restaurant food concepts, menu price range, dress code, and ambiance. * All hotel room types, numbers/names, layout appointments, amenities, and locations. * All hotel room rates, special packages and promotions, and room availability status for any given day. * Daily house count and expected arrivals/departures. * Scheduled daily group activities, names, and locations of meeting rooms. * Maintain complete knowledge and comply with all hotel policies and procedures. * Meet with departing Overnight Agents to review business status and follow-up items. * Set up workstations with necessary supplies; maintain cleanliness throughout the shift. * Promote positive guest relations to all individuals approaching the Guest Services Areas * Handle guest complaints by following the procedures and ensuring guest satisfaction. * Collect guest preferences for all guests. * Access all functions of computer systems according to established procedures and standards. * Answer the department telephone using proper telephone etiquette. * Provide callers with accurate information on hotel facilities and services. * Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. * Accept and record wake-up call requests. * Assist in emergency situations as a central communication center for the hotel. * Book reservations accurately and in a professional manner. * Hard-block any special room request, such as handicap-accessible rooms and suites. * Document and confirm reservations and cancellations. * Promote packages, promotions, and upsell whenever possible. * Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp). * Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities. * Communicate pertinent guest information to designated departments/personnel (i.e., special requests). * Generate, print, and distribute daily and weekly reports. * Pre-register designated guests and prepare key packets. * Process all guest check-in according to established hotel requirements. * Register guests in the computer and generate a registration card. * Verify registration card information with guests. * Obtain backup information for guests; credit/payment method and input into the system; collect cash when * Obtain proper identification for tax-exempt guests and retain a copy. * Introduce Bell Person to escort guests and transport their luggage to the room. * Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. * Request guest comments on their stay. * Handle requests for late checkouts according to established hotel procedures. * Conduct group check-ins/outs according to established hotel procedures. * Assist all departments in obtaining appropriate information regarding groups' inventory and guest * Adhere to proper accounting procedures: * Process adjustment vouchers, paid-outs, and miscellaneous charges. * Make change for guests and cash guests' personal checks/travelers checks. * Post charges and settle room accounts. * Process all checkouts according to established hotel requirements. * Resolve any late charges. * Present folio to guests and resolve and dispute charges. * Run closing reports count bank at the end of the shift. * Complete designated cashier reports * Balance and drop receipts. * Secure bank. * Assist PBX, Concierge, Bell Staff, and Reservations as assigned. * Legibly document maintenance needs on work orders and submit them to Engineering - KYC system. * Performs other related duties as assigned. Required Skills & Abilities: * Ability to focus attention on guest needs, remaining calm and courteous. * Excellent written and verbal communication skills. * Ability to think clearly, and quickly, maintains concentration, and make concise decisions. * Ability to ensure the security of guestroom access. * Excellent organizational skills and attention to detail. * Proficient in Microsoft Office Suite or similar software. Education & Experience: * High school diploma or equivalent is required. * A college education or training in the hospitality industry is preferred. * Previous experience as a Front Office Receptionist in a luxury market is preferred. Physical Requirements: * Prolonged periods of walking, standing, and sitting. * Must be able to lift up to 15 pounds at times. An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

←Back to all jobs at Courtyard by Marriott - Auburn, RAM Hotels Night Auditor Introduction: We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Please visit our careers page to see more job opportunities.