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  • Client Services Representative

    Seatown

    Guest service representative job in Lakewood, WA

    Are you passionate about delivering outstanding customer service? We're looking for enthusiastic Client Services Representatives! Join SeaTown, and you'll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience. As a Client Services Representative, you'll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast-paced environment and enjoy building lasting relationships, this is the perfect opportunity for you! What you'll be doing: Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution Proactively gain and maintain a complete understanding of our portfolio of products and services. Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts What we're looking for: 3-5 years of Call Center experience preferred Weekend availability: 7am - 6pm (8hr or 10hr shifts) HVAC & Plumbing Industry experience is a plus Ability to talk and type accurately; typing speed of at least 45 wpm Dedicated to providing superior client service Ability to manage multiple priorities within a fast-paced environment Strong judgment skills to make sound business decisions Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus Bilingual Spanish is a plus Consent to a pre-employment background check Physical Requirements Regularly required to sit; use hands to handle or feel and type Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues Frequently required to reach with hands and arms Occasionally required to stand, walk and stoop, kneel, crouch, or crawl May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus Benefits Accrued PTO at 1 hour for every 40 hours worked 40 hours of vacation at 3 years and 80 hours at 5 years 7 Paid Holidays Medical/Dental/Vision Health Savings Account 401k with company 100% company match up to 3% and 50% match up to 5% Prizes and giveaways Fully stocked break room Ongoing Training Onsite Gym !!!!!!!!!!! Working for a company that values the employees #SEAP Pay Range$18-$25 USD About Seatown: Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington! We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Privacy Policy
    $18-25 hourly 4d ago
  • MS Dynamics 365 Functional Expert with Financial Services domain

    Cloudingest

    Guest service representative job in Seattle, WA

    Hi, Send your resume to ********************* Title: MS Dynamics 365 Functional Expert with Financial Services domain and SME On-site Work | Seattle, WA Client: Novulis/Stefanini Group MS Dynamics 365 Expert with Financial Services domain experience and must be hands on in F&O (Finance and Operations)
    $55k-115k yearly est. 22h ago
  • Customer Service Representative

    Ram Mounts 4.0company rating

    Guest service representative job in Seattle, WA

    Since 1995, National Products Inc., the creator of RAM Mounts, has been the leader in premium mounting solutions for high-vibration environments. Our products are trusted by the most demanding industries-from powersports and automotive enthusiasts to law enforcement, fleet managers, and off-road adventurers. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more-keeping critical gear secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, delivering unmatched reliability and performance. Job Summary Customer Service Representatives are responsible for maintaining a professional and friendly attitude while diagnosing and troubleshooting customer issues, with an emphasis on taking care of problems before they arise. They will collect all necessary information from customers, resolve their issues, follow up with them as needed, and deliver actionable data to internal teams to support proactively improving the customer experience from start to finish. Duties and Responsibilities Interacts directly and courteously with customers, primarily by telephone or email. Directs unresolved issues to the appropriate resource for resolution. Records details of actions taken into the ERP and CRM systems as applicable. Analyzes transactions and corrects errors to ensure accuracy of customer records. Research customer records to track order status and fulfillment. Develops thorough knowledge of product line, pricing, estimated delivery times, drop-ship procedures, marketing promotions, and associated information. Provides price quotations, receives orders, arranges for returns, replacements, delivery of samples, and fulfills miscellaneous customer requests. Performs associated duties as assigned by supervisor. Serves as an internal resource to support Inside and Regional Sales Teams. Employs strong people skills to analyze and resolve customer inquiries and problems in accordance with established company guidelines. Related Experience Minimum 5 years of experience working with customers to evaluate their needs. Must have track record of reliability and follow through with great communication skills. Experienced with MS Office Suite, MS Outlook, and customer order entry. Education High school education required Associate degree preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to perform the following activities: Reaching. Extending hands and arms in any direction. Standing. Ability to stand when needed to complete tasks. Sitting. Sitting at desk for sustained periods of time. Using Fingers. Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand. Grasping. Applying pressure to an object with the fingers and palm. Feeling. Perceiving attributes of objects, such as size, shape, or texture by touching with skin, particularly that of fingertips. Pushing. Using upper extremities to press against something with steady force to thrust forward, downward or outward up to 15 pounds. Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occasionally the employee must lift and/or move up to 15 pounds. Pulling. Using upper extremities to exert force to draw haul or tug objects in a sustained motion up to 15 pounds. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus Depth Perception: ability to judge distance and space relationships. Field of Vision: ability to see peripherally. Accommodation: ability to adjust vision to bring objects into focus. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the fingers and hands. Hourly Rate: $22.00 - $27.00 hourly Benefits: Employer paid Medical, Dental, Vision, and Life Insurance Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays 401k with up to 4% employer match Additional paid parental leave beyond state/federal offerings Quarterly catered lunch events for all employees RAM Mounts product discounts Position Status: Full Time Position Location: On-Site A drug screening will also be required (THC or Marijuana not screened during pre-employment test).
    $22-27 hourly 3d ago
  • Substitute - Guest Certificated Staff-starting at $200/day

    Clover Park School District 4.0company rating

    Guest service representative job in Lakewood, WA

    This posting is for the 2025-26 school year. SUBSTITUTE POSITIONS ARE ON-CALL, AT-WILL POSITIONS WITH NO GUARANTEE OF HOURS OR WORK. Clover Park School District is considering qualified applicants to serve as Guest Teachers for regular and special education classroom teachers. Guest Teachers play a vital role in ensuring that student learning continues smoothly in the absence of the regular classroom teacher. * Certificated Substitute Pay Rates $200/day or $100/half-day $210/day Upon completion of CPSD Guest Teacher training, substitute is eligible to receive $225/day substitutes that have retired from the Clover Park School District MINIMUM QUALIFICATIONS: * Valid Washington State Teaching certificate * Ability and desire to work on a constant basis - minimum 1 time a month * Ability to develop and maintain effective classroom management * Ability to successfully employ effective teaching methods * Desire and ability to work and communicate effectively with staff, students and parents from diverse cultural backgrounds. * Ability to be flexible and adaptable, as assignments may change on short notice and may require coverage in various classrooms or grade levels throughout the day. ESSENTIAL FUNCTIONS: * Provide instruction and classroom management in the absence of the regular teacher * Follow lesson plans and maintain a positive, supportive learning environment * Communicate professionally with staff and students * Ensure student safety and engagement throughout the day Application Process This Substitute position is screened and hired by the Substitute Services Office. Applicants selected for this position will be contacted by Substitute Services via email with next steps. * Next Steps include: Completion of Onboarding documents Completion of online employment informational videos Fingerprinting Presentation of Valid Identification as required by the I9 Form * Other steps may be required. Once applicant completes the steps listed above, an in-person Substitute New Hire Orientation will be scheduled. Disclaimer: Substitute positions are considered "at-will" meaning either party can end the relationship at any time; nothing in the offer of substitute employment, employee manual, substitute manual or other employment documents, or other oral communications shall be deemed to create an employment contract or to modify the at-will relationship; no person other than the Superintendent of the District, has the authority to bind the District to an employment contract or an agreement to modify the at-will employment. CONDITIONS OF EMPLOYMENT Employment with Clover Park School District is conditional pending completion of a Washington State Patrol and Federal Bureau of Investigation fingerprint background check as required by RCW28A.400.303. (NOTE: All associated background check fees are the employee's responsibility.) The fingerprint scan must be completed prior to the first day of employment. Insurance Benefits Employees who are anticipated to work 630 hours during the school year (September 1 through August 31) are eligible for medical, dental, vision, long term disability and basic life insurance benefits. Clover Park Public Schools benefits are administered by the Washington State Healthcare Authority under the School Employees Benefits Board (SEBB). Click on the link ***************************************************************** for information on available benefit options. Retirement and Deferred Compensation Eligible employees are required to be a member of the Washington State Department of Retirement Systems Plan. For eligibility information, check on the link to the Department of Retirement Systems' web site. Employees also have the ability to participate in tax deferred 403(b) and 457 Deferred Compensation Plans (DCP). These are supplemental retirement savings programs that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Clink on the link ******************************** for information on 457 plan (DCP) with the Department of Retirement Systems. To enroll in an eligible 403(b) plan, employees must consult with their own financial planner that is an approved vendor. Equal Opportunity Employer Clover Park School District does not discriminate in any programs or activities on the basis of sex, race, ethnicity, creed, religion, color, national origin, immigration or citizenship status, age, honorably discharged veteran or military status, sexual orientation, gender expression, gender identity, homelessness, the presence of any sensory, mental, or physical disability, neurodivergence, the use of a trained dog guide or service animal by a person with a disability, or marital status. The District provides equal access to the Boy Scouts and other designated youth groups. Address questions and complaints of alleged discrimination to the following individuals at Clover Park School District, 10903 Gravelly Lake Dr. SW, Lakewood, Washington 98499-1341: Civil Rights Compliance Coordinator and Title IX Coordinator, Greg Davis, Executive Director of Compliance and Student Services, **************, ***************************; Section 504/ADA Coordinator, Jennifer Herbold, Executive Director of Special Education, **************, **************************. Title IX inquiries may also be directed to the U.S. Department of Education, Office for Civil Rights (OCR), ********************** Information about the nondiscrimination and sex-based discrimination policies and grievance procedures, and how to report a concern or complaint, is available at ***************************** OSPI required language per RCW 28A.300.286 is available at *********************************
    $100-200 daily Easy Apply 46d ago
  • Hotel Guest Service Representative

    BMI Hospitality Management

    Guest service representative job in Seattle, WA

    Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown\/Seattle Center is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: * Medical, dental, and vision offered after qualification period * Competitive performance bonuses - potential for up to $600 monthly * 401k with match offered after qualification period * Employee discounts at Marriott Hotels worldwide * Commuter benefits offered * Seattle Paid Safe Sick Leave * Vacation time accrued based on hours worked * Overtime pay for holidays worked - 10 holidays per year * Free parking Job Description: * Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction * Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities * Controls and records financial transactions a front desk * Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone * Maintains a friendly, cheerful, and courteous demeanor at all times * Performs other duties as assigned, requested, or deemed necessary by management * Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations * Aids other associates and departments to contribute to the best overall performance of the department and the hotel * Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: * Strong Computer skills, including Microsoft Office * Ability to type 40+wpm * Able to learn new web applications * Previous customer service experience preferred * Strong work ethic * Able to stand for extended periods of time * Able to lift up-to 20 lbs. * Must be able to work weekends and holidays ","
    $29k-38k yearly est. 10d ago
  • Guest Service Representative- Part Time

    Tukwila

    Guest service representative job in Tukwila, WA

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $15 hourly Auto-Apply 60d+ ago
  • Guest Services Agent

    Pineapple Hospitality 4.2company rating

    Guest service representative job in Seattle, WA

    , text SP4070 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $22.28 per hour Status: Full Time
    $22.3 hourly 60d+ ago
  • Guest Service Agent

    Luckyeagle

    Guest service representative job in Rochester, WA

    Management reserves the right to change the essential duties of this position description from time to time as necessary In conjunction with the other members of the hotel operations team, Guest Service Agents provide hospitality in a friendly manner in accordance with the Lucky Eagle Casino & Hotel Soaring Service Standards. Greets and assists each guest in a friendly and courteous manner when registering them and checking them out, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools. Cross trains in call center, answering LEC&H phones, directing calls, making reservations and answering general questions. Ensuring guests are transferred to the appropriate team member or department. This position ensures the confidentiality, security and accuracy of guest's records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is always essential. SUPERVISORY RESPONSIBILITY: This position does not have any supervisory responsibilities. ESSENTIAL FUNCTIONS: The essential function of the Guest Service Agent includes but not limited to: Ensures that all guests are greeted and offered friendly and professional service in a timely fashion. Performs registering guests into the hotel and assigning appropriate room. Provide a detailed explanation of all hotel facilities and amenities. Communicates check-in and check-out status to the housekeeping department prior to their shift starting to include special requests. Pre-assign rooms for special requests. Maintains organized, accurate reservation system for individual and group room bookings. Performs cashiering duties. Answer telephones promptly and courteously. Route calls appropriately. Serves as a first point of contact for internal and external guests. Greets all phone contacts with a pleasant and helpful demeanor as the “voice” of the Lucky Eagle Casino & Hotel. Answers and directs incoming calls to appropriate individuals and/or departments, greeting and directing guests and performing other clerical duties. Operates phone console equipment and overhead paging systems Read all information posted on the front desk bulletin board and memorandum binder. Obtains form of payment for all registered guests. Perform credit check through bucket list throughout shift to ensure payments. Enthusiastically sell property. Offer information on Cedar Cafe, pool and guest rooms/suites, banquet/meeting space, gaming floor, casino events and restaurants. Promote, explain the benefits, and enroll guests in Lucky Star Rewards (LSR) membership. Acknowledge current LSR members and recruit new members Remain up to date on casino promotions, events, LSR benefits applicable to the various levels of membership card, in order to provide exemplary guest service. Assist guests with casino event/promotion participation. Ensures security of all confidential guest information File folios and complete daily paperwork. Set wake-up calls. Communicates with sales department to ensure proper handling of group bookings. Answer phones with a smile and professional greeting, directing calls to appropriate team member or department. Make reservations. Update LSR tracking system to ensure addresses, photo ID and contact information is up to date. Checks out bank following LEC&H cash handling policies, performs cash handling duties. Utilizes chemicals and supplies to clean and sanitize workstations and lobby areas as needed or directed by Hotel Leadership. Complies with all policies and procedures set forth by Hotel Supervisor(s) and Hotel Management team. Participates in the resolution of disputes and notifies the supervisor when necessary. Exemplifies the company Mission, Vision, Values, and Soaring Service practices. Understands and adheres to all regulatory, Tribal, Casino, and Hotel department rules, regulations, policies and procedures. Perform other duties assigned. EDUCATIONAL REQUIREMENTS: A High School Diploma or GED is required for this position. SKILL, KNOWLEDGE AND EXPERIENCE REQUIREMENTS: A minimum of six (6) months customer service experience required. Hospitality and/or Hotel experience preferred. Cashier/bank drawer experience preferred. Requires the ability to work well as part of a team or individually. Position requires strong verbal and written communication skills, and an understanding of proper business etiquette. Must have completed at least intermediate coursework in Microsoft Word, Excel, Outlook and PowerPoint with a satisfactory rating, or possess the equivalent knowledge through work experience. Must be available any shift and any day including weekends and holidays. Must have the ability to obtain and retain a Washington State Class III Gaming License; successfully pass a pre-employment drug screen. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee is frequently required to stand; sit; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and ability to adjust to focus. ENVIRONMENT: The environment characteristics described here are representative of those a team member may encounter while performing the essential functions of the position. Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music and public announcement system, as is common in a Casino and/or Hotel environment. Lucky Eagle Casino & Hotel operates in a 24/7 environment.
    $36k-45k yearly est. Auto-Apply 24d ago
  • Front Desk Agent - Fort Lewis

    Msccn

    Guest service representative job in Fort Lewis, WA

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay range for this role is $16.66 to $26.17.
    $16.7-26.2 hourly 60d+ ago
  • Front Desk Agent - SEASW

    IHG Career

    Guest service representative job in Seattle, WA

    We're searching for an experienced Front Desk Agent ready to make an immediate impact. We value the expertise our team members bring, and compensation for this will be in line with experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly pay range for this role is $21.30 to $31.66. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $21.3-31.7 hourly Auto-Apply 5d ago
  • Front Desk Agent - AM Shift

    The Hedreen Hotel Employer

    Guest service representative job in Seattle, WA

    Hourly Compensation: $25.00 (This is a fixed hourly wage rate. No wage range exists). BENEFITS Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91 st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - half of our team has been with us 5+ years ABOUT OUR HOTEL 4 th largest hotel in Seattle Stable operation - hotel has never been sold JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the A.M. shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at *************************.
    $25 hourly Auto-Apply 60d+ ago
  • Guest Services Agent

    Sbcos

    Guest service representative job in Seattle, WA

    City, State:Seattle, Washington Title: Guest Services Agent FLSA: Non-Exempt Status: Part-time Reports to: Guest Services Manager Pay Range: $21.50/hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule required, including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-11-17 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
    $21.5 hourly Auto-Apply 26d ago
  • Guest Service Agent

    Shhotelsandresorts

    Guest service representative job in Central Park, WA

    Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. 30.9833 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
    $36k-45k yearly est. Auto-Apply 24d ago
  • Flexible Schedule Front Desk Agent - Weekly Pay & Free Parking!

    NFC Amenity Management 3.8company rating

    Guest service representative job in Seattle, WA

    [For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are looking for candidates who work well by themselves and enjoy a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position.* Generally, this position pays between $21 and $22 per hour, but details can be discussed in an interview. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Duties & Responsibilities (including but not limited to the following) Provide a Warm Welcome and Fond Farewell to all residents and their guests. Provide knowledgeable and comprehensive information about the surrounding areas. Interact with clients in a manner that demonstrates genuine sincerity and appreciation. Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery. Advise residents and guests of any appropriate rules and regulations established by the property management. Present a professional appearance by adhering to Company Uniform and Grooming Standards. Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests. Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents. Performs miscellaneous job-related duties as assigned. Follow all procedures for resident, guest, and vendor access. Accurately record time and attendance in the Company time record-keeping system. Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations. Be knowledgeable of all emergencies and safety procedures. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off on your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR At the time of this ad, the pay offered is $22.00 per hour.
    $21-22 hourly 28d ago
  • Front Desk Agent

    Skytouch Technology 3.8company rating

    Guest service representative job in Seattle, WA

    Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas. The Radisson Hotel Seattle Airport, located across the street from Seattle-Tacoma International Airport (SEA), is looking for an energetic individual to join our Front Desk team as a Front Desk Agent. Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees. PAY DETAILS: Hourly Wage of $20.17 We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role. What We Provide: Employee discounts on thousands of hotels Health Benefit programs 401k retirement program Commission on upsells, paid bi-weekly with regular salary Free Parking Responsibilities: Greeting and engaging all guests while taking personal action to accommodate their individual needs Creates an unending energetic environment for our guests and team members Reviews all guest reservations and plans their accommodation accordingly Processes financial transactions and arranges special billing needs when necessary Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area Manages all guest concerns or requests diligently and without hesitation Personally chauffeuring guests to and from various locations in the immediate area using the company van Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts Communicates effectively with all hotel departments to guarantee a seamless guest experience Prepares daily logs summarizing communications for management and other shifts Responsible for answering and fielding all calls to the hotel, both internal and external Maintains the confidentiality and respect of our patrons Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed Requirements: Self confidence Strong computer skills Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment Reliable transportation Opera PMS experience is a benefit but not a requirement Strong verbal, written and interpersonal skills Strong attention to detail Commitment to exceptional service in any situation Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Ability to work a flexible schedule including holidays and weekends Physical Requirements: Occasional lifting of up to 50 pounds Ability to stand for long periods of time Ability to hear with 100% accuracy with correction Ability to stand and exert well paced mobility for an eight (8) hour shift Ability to lift, pull, push up to 70 pounds on an ongoing basis Must be able to squat, bend, kneel and twist on an ongoing basis
    $20.2 hourly Auto-Apply 60d+ ago
  • Hotel, Front Desk Agent (Part-Time, Swing/Graveyard)

    Muckleshoot Casino 4.3company rating

    Guest service representative job in Auburn, WA

    WHAT'S IN IT FOR YOU * Competitive salary of $19.61/hr. with discretionary performance bonuses 2x a year! * Complimentary meals and covered team member parking. * Company-paid gaming licenses (Class A & Class B) WHAT YOU'LL DO * Be the face of Muckleshoot Casino Resort for new hires and team members; exemplify Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism. * Checking guests in on arrival and out on departure. * Posting charges to appropriate guest accounts. * Assisting guests with disabilities. * Manage online, phone, and in-person, room reservations. * Arrange specialized services for VIP customers. * Operating switchboard and assisting with inquiries. * Collaborating and communicating with other internal departments to ensure guest satisfaction. * Complying with company procedures and safety policies. * Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel. * Perform other duties as assigned. WHAT YOU'LL BRING * 2 (two) years of customer service experience. * 1 (one) year of luxury hospitality experience. * Tribal gaming experience a plus. HOW YOU'LL BE SUCCESSFUL * Knowledge with resort check-in software such as Cloudbeds, Hotel Connect, WebRezPro. * Ability to multitask in a fast-paced environment. * Ability to solve client issues in a friendly and timely fashion. * Ability to communicate effectively, both orally and in writing. Read, write, and speak English fluently.
    $19.6 hourly 8d ago
  • Hotel Guest Service Representative

    BMI Hospitality Management

    Guest service representative job in Seattle, WA

    Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown/Seattle Center is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: Medical, dental, and vision offered after qualification period Competitive performance bonuses - potential for up to $600 monthly 401k with match offered after qualification period Employee discounts at Marriott Hotels worldwide Commuter benefits offered Seattle Paid Safe Sick Leave Vacation time accrued based on hours worked Overtime pay for holidays worked - 10 holidays per year Free parking Job Description: Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities Controls and records financial transactions a front desk Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone Maintains a friendly, cheerful, and courteous demeanor at all times Performs other duties as assigned, requested, or deemed necessary by management Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations Aids other associates and departments to contribute to the best overall performance of the department and the hotel Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: Strong Computer skills, including Microsoft Office Ability to type 40+wpm Able to learn new web applications Previous customer service experience preferred Strong work ethic Able to stand for extended periods of time Able to lift up-to 20 lbs. Must be able to work weekends and holidays
    $29k-38k yearly est. 10d ago
  • Guest Service Representative

    Tukwila

    Guest service representative job in Tukwila, WA

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $14.59 - $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $14.6-15 hourly Auto-Apply 60d+ ago
  • Guest Services Agent

    Pineapple Hospitality 4.2company rating

    Guest service representative job in Seattle, WA

    To quick apply to this text SP4099 to 425 961 9911 Staypineapple is a brand of upscale award winning boutique hotels in coveted We are all about redefining hospitality and inspiring out of the ordinary experiences for our guests As we rapidly expand we are looking for team members who love to make a difference in the lives of others If you want to be part of a far from stuffy company that is dynamic and fun with lots of opportunities this is the place for you Who were looking for GUEST SERVICES AGENT Were about the friendliest company youll ever come acrossand we need someone to be the face of this as soon as a guest steps into our hotel Are you happy outgoing and wear a perma smile Then this could be the job for you In addition to generally spreading joy youll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between What to expect Here are a few things that will make your days full and rewarding Completing daily front desk duties including check insouts room scheduling room moves late checkouts stay overs and rates and types of available rooms as well as other requests from guests Assist arriving and departing guests with their luggage to and from guest rooms Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements This includes their transportation needs Acquiring and sharing knowledge of the hotel as well as the surrounding areas venues and attractions Your experience and qualifications High School Diploma or equivalent Three to six months related experience preferred Working knowledge of Microsoft Windows and OfficeAbility to effectively interact with all hotel guests and team members in a polite and positive manner Ability to quickly assess situations and create effective resolutions to problems Possess a passion to provide excellent customer service Why us As a growing company Staypineapple offers plenty of opportunities If you love making a positive impact on the lives and experiences of others join our team Plus we offer Excellent pay & benefits including flexible PTO medicaldentalvision insurance 401k life insurance pet insurance etc Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay 2228 per hour Status Full Time
    $35k-41k yearly est. 11d ago
  • Front Desk Agent- Weekly Pay & Free Parking!

    NFC Amenity Management 3.8company rating

    Guest service representative job in Seattle, WA

    [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are hiring for multiple locations and part-time shifts. The pay is $21.00 to $22.00 per hour. APPLY HERE- ******************************************************************************************************************* WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, residents, and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential! APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements are available for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, this position pays $21.00 to $22.00 per hour. Historically, this position has paid between $21.00 and $22.00 per hour across multiple locations and shifts.
    $21-22 hourly 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Olympia, WA?

The average guest service representative in Olympia, WA earns between $26,000 and $43,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Olympia, WA

$33,000

What are the biggest employers of Guest Service Representatives in Olympia, WA?

The biggest employers of Guest Service Representatives in Olympia, WA are:
  1. Thorntons
  2. BMI Hospitality Management
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