Guest service representative jobs in Palm Springs, CA

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, the Guest Services Representative will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $17.00-$18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 13, 2026. Responsibilities Visitor Services Greets guests and clients. Assists and resolves guest questions, inquiries, and concerns. Provides concierge services such as reservations and general information regarding local restaurants, hotels, and attractions. Maintains merchandise, literature, and guest information including ordering, stocking, merchandising, cleaning and zoning. Monitors guest flow and events to ensure high level of satisfaction. Assists with operational paperwork and administrative tasks. Follows-up on concerns and opportunities. Answers phones. Operates and balances cash registers and provides cash management activities as assigned. Uses computers and internet to access and deliver information and create reports and other documents. Assists in developing processes, procedures, communication materials, and operating manuals and documents. Attends and participates in planning, training, and staff meetings Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Availability to work most home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Job Scope: • Represents the hotel to the guest throughout all stages of the guest's stay. Escort guests to their room verifying reservations, addresses and credit information. Other duties as required. Job Functions: Guest Related Tasks 1. Liaison between hotel and the guest. 2. Thorough knowledge of facilities and services available to guest. 3. Greets guest upon arrival. 4. Escorts guest to their room. 5. Processes guest check-ins and checkouts. 6. Uses proper telephone etiquette. 7. Assist concierge in providing guest with information regarding hotel facilities and local attractions. 8. Records the necessary registration and credit card information, verifying rate and departure information. 9. Understands room status. Communications Related Tasks 1. Knowledge of room locations, types of rooms available, and room rates. 2. Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests. 3. Be able to handle guest disputes, and requests concerning room types and other room related issues. 4. Knowledge of cancellation policy. 5. Knowledge of Pet Policy 6. Knowledge of No-show policy. Qualifications: Essential: • Service Orientation-ability to respond to guest concerns/satisfaction • Problem Solving-ability to think logically and create solutions • Self Efficacy-ability to demonstrate confidence independence and self direction • Excellent Verbal communication skills • Ability to multi-task • Able to stand for extended periods Hourly rate for this position is $18.00 per hour.

FRONT DESK AGENT/BARTENDER | ARRIVE HOTEL PALM SPRINGS We're looking for a friendly front desk agent and bartender to welcome guests at ARRIVE Palm Springs. In this unique and versatile role, you'll be tasked with checking guests into rooms, fielding ongoing inquiries about the hotel, restaurant, and neighborhood, and making well-crafted drinks. If you're enthusiastic about providing memorable guest experiences and you adore hospitality, from the first hello to pouring a frosty drink poolside, this is the perfect role for you! ABOUT ARRIVE PALM SPRINGS Located in the Uptown Design District, ARRIVE Palms Springs is a striking design and architectural landmark, honoring the city's rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot long pool and hot tub, firepits, bocce ball, ping pong tables, and PALM CANYON SWIM & SOCIAL. Our poolside restaurant and bar serve an All-Day Menu inspired by California's abundance of agricultural and culinary diversity, featuring inviting dishes like Huevos Rancheros, Shrimp Tacos, Cauliflower “Grain Bowl,” and Chicken Pillard. Our frosty cocktail, beer, and wine offerings will keep our guests refreshed while they lounge and dip! If you're passionate about creating memorable experiences, thrive in a dynamic environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Palm Canyon Swim & Social. THE TASK AT HAND: Making whatever the mood calls for - mimosas at brunch, craft cocktails with our chef's tasting menu, or espresso drinks to-go. Creating a warm, friendly, and laidback atmosphere that turns first-time guests into regulars. Learning our steps of service, products, menu, and systems inside and out. Working with the team to ensure the restaurant and bar run smoothly with everything in its place. We like to keep things tidy and fun for patrons and our staff. Restocking, replenishing, and prepping the bar as needed. Communicating openly with bar and restaurant managers when it comes to customer feedback. Collaborating with the hotel staff to ensure overnight guests visit the bar and know about all the great offerings (and promotions!) available exclusively to them. Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software system Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures Effectively communicating guest requests or issues to management. WHAT WE'RE LOOKING FOR: Previous Hotel Front Desk experience Knowledge in mixing, garnishing and serving drinks Ability to keep the bar organized, stocked and clean Fluency in English; both verbal and non-verbal preferred Ability to provide legible communication and directions Compute basic arithmetic Relevant training certificate a plus 1-3 years of experience as a Bartender in a high-quality full service or fast casual environment a plus WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at ******************* and ******************** to view the notice. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.

Job Details Hyatt Palm Springs - Palm Springs, CA Full-Time/Part-Time $17.00 - $18.00 Hourly Any Admin - ClericalDescription Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience. ESSENTIAL RESPONSIBILITIES Greet and welcome guests upon arrival. Execute the registration and checkout process at the front desk. Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests. Accurately handle cash transactions and balance a cash drawer to the given amount. Acknowledge rewards members and returning guests. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment. Attend all scheduled training, departmental and hotel meetings. Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles. Practice safe work habits and ensure safe work practices to avoid injury to self and others. Ensure all privacy and security protocols are followed as well as departmental and company procedures. Answer all calls promptly correctly transfer all calls to appropriate departments. Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction. Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions. Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions. Maintain lobby cleanliness and organization. Assist in booking reservations. Assist with handling mail, packages, facsimiles, and guest items. All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect supervisors. PHYSICAL DEMANDS Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computer skills. Must possess basic computational ability. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS. Self-driven and able to work independently. Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail. EDUCATION High school or equivalent education required. EXPERIENCE Experience in the hospitality industry preferred. Experience in a front desk or customer service role preferred. LICENSES OR CERTIFICATIONS N/A GROOMING All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy. ATTENDANCE Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

Responsive recruiter Benefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance 401(k) Opportunity for advancement The desert's newest upscale Resort & Spa is seeking talented guest services specialists for full and part time positions, PM and AM shifts available. AZURE PALM HOT SPRINGS is seeking experienced hospitality professionals with drive, enthusiasm and a professional demeanor to join our busy front desk. Full and part time positions available. A unique, full-service resort on Miracle Hill in Desert Hot Springs, offering accommodations, a full-service spa, busy day spa and popular café.This unique property is looking for talented hospitality professionals to provide exceptional service to overnight and day guests. The ideal candidate will possess a high commitment to guest satisfaction, be thorough and accurate and will exhibit a willingness to help and promote positive interactions with guests while receiving as many as 100 guests a day on weekends in season. We are a growing, multifaceted property with learning and growth opportunities in all aspects of hospitality, including but not limited to guest services, food & beverage, spa services, retail, reservations and more. We promote from within and love seeing our team members grow. We offer competitive wages, paid vacation, health insurance, employee discounts, retirement plan, direct deposit as well as great learning and growth opportunities. Full and Part time positions are open. We look forward to reviewing your resume. These positions won't last long.Wages consummate with abilities and drive! Compensation: $20.00 - $22.00 per hour About Us Majestically perched on Miracle Hill overlooking Mt San Jacinto and the Coachella Valley, AZURE PALM HOT SPRINGS offers the complete hot springs spa experience. Only 2 hours from Los Angeles, 15 minutes from Palm Springs and 35 minutes from Joshua Tree, AZURE PALM HOT SPRINGS is a new and different hot springs experience in Desert Hot Springs. Enter through the glass doors, beyond the spacious, sunlit lobby, massive date palms shade the courtyard and twinkling firepits. Mt. San Jacinto shimmers in the distance beyond an acre of lush desert landscape featuring fresh, free flowing hot mineral spring water spilling into private mineral tubs.

Guest Service Representative Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services. Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being. Our mission is to differentiate ourselves among the nation's best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs. If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms. Job Responsibilities: • Deliver prompt, efficient and courteous service to guests in accordance with established standards. • Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner. • Explains the property and spa treatments to guests concisely, using excellent communication skills. • Monitors guests' needs on a continual basis, ensuring all requests will be promptly fulfilled. • Participates with others as a proactive team player to produce a smooth and well-rounded guest experience. • Assists other employees with side work, opening/closing duties as necessary. • Assist in all areas of the front office and spa, TEAMWORK is a must • Schedule lunches for therapists at appropriate times throughout the day. • Above average multi-tasking skills. • Thrives in a fast-paced environment. • Ability to perform basic and intermediate math. • Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc. • Ability to present self in a professional, pleasant, confident and well-groomed manner. • Ability to work effectively with other department employees and guests • Work closely with spa group sales staff to accommodate group reservations • Complete daily spa check-ins/pickups • Confirm Spa bookings and review intake forms. • Balance Book4Time • Assist with room utilization with therapists • Accountability for cash banks, deposits, and all POS transactions and reports. • Follow all department policies and procedures. Required experience: • At least 18 years of age. • High School Diploma or equivalent • 2 years Customer Service in a hotel or retail store • OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage! Job Type: Seasonal Open Availability Working weekends and holidays is a must! Perks: 401k Plan Sick Pay JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Job DescriptionGuest Service Representative Two Bunch Palms promotes health and wellness by providing a gratifying, organic, lush and sustainable resort environment with world class services. Our guests are encouraged to define what wellness means for themselves, designing a unique experience consisting of healthier food options, world class Spa, movement & fitness classes, that balance the mind all while exploring our natural mineral waters, resulting in their greatest sense of well-being. Our mission is to differentiate ourselves among the nation's best known resort spas by taking advantage of our natural resources, spa offerings and healthy programs. If you are dedicated to providing an exceptional guest experience, you may be just the person we are looking for to work as an employee with Two Bunch Palms. Job Responsibilities: • Deliver prompt, efficient and courteous service to guests in accordance with established standards. • Welcome / Greet guests in a genuine and warm manner, performing check in and out processes efficiently and in a timely manner. • Explains the property and spa treatments to guests concisely, using excellent communication skills. • Monitors guests' needs on a continual basis, ensuring all requests will be promptly fulfilled. • Participates with others as a proactive team player to produce a smooth and well-rounded guest experience. • Assists other employees with side work, opening/closing duties as necessary. • Assist in all areas of the front office and spa, TEAMWORK is a must • Schedule lunches for therapists at appropriate times throughout the day. • Above average multi-tasking skills. • Thrives in a fast-paced environment. • Ability to perform basic and intermediate math. • Ability to use computer systems and other system applications such as Opera, Alice, Canary, Book4time, Ask suite, etc. • Ability to present self in a professional, pleasant, confident and well-groomed manner. • Ability to work effectively with other department employees and guests • Work closely with spa group sales staff to accommodate group reservations • Complete daily spa check-ins/pickups • Confirm Spa bookings and review intake forms. • Balance Book4Time • Assist with room utilization with therapists • Accountability for cash banks, deposits, and all POS transactions and reports. • Follow all department policies and procedures. Required experience: • At least 18 years of age. • High School Diploma or equivalent • 2 years Customer Service in a hotel or retail store • OPERA, BOOK4TIME and Canary familiarity is a HUGE Advantage! Job Type: Seasonal Open Availability Working weekends and holidays is a must! Perks: 401k Plan Sick Pay JRNL Two Bunch Palms is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Job Description About our Company: Ponte Vineyard Inn is a Four Diamond, 90 room, boutique hotel located next to Ponte Winery surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment. Summary: The Hotel Front Desk Agent will greet guests and make them feel welcome as you check them into their hotel room handling any special requests as needed. Create a memorable experience for all guests who enter the property. Act as a guest liaison providing prompt and courteous service that exceeds the guests' expectations. Check guests out upon departure and thank them for coming and invite them back again. Compensation: $21.95 hourly Schedule: Weekends + Holidays are a must Hours/Days vary by hotel needs Benefits Per Company Plan Details Medical, Dental, Vision 401k Matching Plan Life Insurance Hospital Confinement Plan Pet Insurance 3 Weeks of PTO 2 paid Holidays (Thanksgiving + Christmas) *The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits* Essential Duties and Responsibilities: Maintain a presence in the lobby, greet guests promptly and warmly. Direct guests appropriately and offer assistance where needed. Respond quickly to requests in a friendly and courteous manner. Build relationships by engaging guests in authentic, personable conversation. Actively sell tastings and tours, promote property features and Wine Club memberships. Be consistently professional in all of your communication; verbal, written and non-verbal. Maintain a working log with notes based on the guest's requests and conversations in order to provide clear information and communication to other associates who can continue a seamless experience. Make dining reservations, procure tickets to local or hotel events and assist with travel arrangements as requested by guests. Register guests and assign rooms upon guest's arrival including handling of cash and credit card transactions. Complete pre-registration and key packets for group arrivals, VIP and special attention guests. Answer telephones with a smile, take reservations, and handle messages for guests. Process account adjustments and check-out guests as guests depart. Be familiar with hotel information necessary to enhance guest satisfaction including rate structures, specials and restrictions, types of rooms and suites available, and hotel services including costs and location. Develop and maintain working knowledge of the local area in order to provide guests with information and suggestions about location, cost, and hours of operation of local services, facilities and points of interest. Be familiar with daily property events as well as area events and be able to confidently inform guests of these activities. Be familiar and knowledgeable with all Sundry Store merchandise including knowledge of Ponte wines and brands. Process guest transactions in the Sundry Store when the guest is ready to make their purchases. Be confident in taking the lead in any guest issues that may arise during your shift and communicate these to your Manager as needed. Ensure that all duties are carried out before the end of shift. Be familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Adhere to the hotel's safety policies to ensure safety and security to associates and guests. Maintain cleanliness and appearance of front desk and lobby area and request assistance from Housekeeping team as needed Communicate with Bell staff to ensure proper and timely delivery of guests' luggage and other amenities. Assist fellow associates with additional job duties as business dictates and is required. Knowledge, Skills and Abilities: Must have a minimum of one year experience in a customer service position preferably in the hotel and hospitality industry. Must have excellent communication skills. Must have exceptional grooming standards that are consistent with company guidelines. Must be outgoing and able to approach guests and initiate conversation. Must be able to work in a standing position for long periods of time. Must have basic computer knowledge, specifically in Microsoft Word, Excel and Outlook. Company Standards: Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Benefits: Company parties Dental insurance Employee discounts Free uniforms Vision insurance 401(k) Free food & snacks Health insurance Parental leave Wellness resources Europa Village Highlights: Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus. Responsibilities Specific to PBX Operator Possesses and lives Europa Village core values. Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner. Ensures effortless communication between all parts of the resort remain intact. Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees. Transfers calls to the appropriate person and/or department. Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests. Able to assist in making reservations for hotel stays and restaurant dining. Performs clerical duties, such as typing, copying, and scanning documents. Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly. Other duties that may be assigned. Responsibilities Expected of All Villagers Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought. Be comfortable working at a desk for long periods of time. Be able to communicate Europa Village's story. Ability to treat all associates and guests in a respectful manner. Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes. Arrive on time and be respectful of attendance and punctuality. Adhere to Europa Village policies and procedures. Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary. Hours for this PBX position: Open Availability Must be available to work weekends and holidays. Compensation: $18.00 - $18.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Are you the One? If you are a Front Desk Agent with experience handling front office reception and administration duties, this may be the opportunity for you! Primary Functions Ability to work 5 days a week and a minimum of 40 hours per week. Greet visitors warmly and make sure they are comfortable Ensure reception area is tidy Coordinate mail flow in and out of office Coordinate office activities and able to travel between stores if needed to Computer skills, able to maintain files, scanner and take detailed phone messages Efficiently handling money, checks, and other types of payment received for products sold, if need to in the future. Allow to perform a variety of duties at once Efficiently perform multi-function operations and maintain property and equipment. The ideal candidate: Responsible for handling front office reception and administration duties Reliable transportation & Valid Driver License Legally eligible to work in the United States Ability to communicate (orally and in writing) in English What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: High School diploma or equivalent of the same Multi-task, detail-oriented, remain service-centric Must be able to work alone. Comply with all standards. Manage time effectively Work as a team member Well-groomed and professional appearance. Good listener. Emphatic and tolerant. Rational, prudent and practical. , remain service-centric Must be able to work alone. Comply with all standards. Manage time effectively Communicate with guests and co-workers in a friendly and helpful professional manner. Work as a team member Assist with guest issues, being professional, and maintaining a hospitable caring attitude. Well-groomed and professional appearance. Effective communication skills. Good listener. Emphatic and tolerant. Rational, prudent, and practical.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellness resources South Coast Winery Resort & Spa is seeking a Night Auditor, the ideal candidate will have customer service experience. This position has a schedule of 11:00pm - 7:00am. ESSENTIAL DUTIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. · Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.· Audit, balance, post and report on front desk, rooms and all food and beverage outlets' cash and credit operations and reset all register to ensure accurate, timely function and optimal operations management.· Run the night audit final, after ensuring all revenue is balance.· Attend to guest needs at the front desk.· Prepare daily Revenue Report data by auditing point of service tapes/journals to breakdown revenue, covers, tips paid out and settlement by type and cashier.· Run audit reports/journals from the front office system, point of service and the computer.· Make corrections and adjustments and handle all computer problems that might occur throughout the shifts.· Input into the front office system revenue/expenses/allowances to generate the daily reports such as Guest Ledger Summary and the Daily Restaurant Summary.· Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.· Ensures proper use and care of all property equipment and supplies. · Carries out all reasonable requests of management not listed above. · Takes PRIDE in everything we do.· Takes OWNERSHIP of their actions and decisions.· Displays LEADERSHIP in our industry and our community.· Acts with INTEGRITY by being honest, trustworthy and doing the right thing.· Displays TEAMWORK by committing to common goals based on open and honest communication.· Delivers EXCELLENCE to our guests, our communities and to each other. QUALIFICATIONS: Hotel experience preferred. One to two years related experience or equivalent; Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. High school diploma or equivalent. Ability to access and accurately input information using a moderately complex computer system. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Compensation: $19.00 per hour Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with four hotels and resorts as well as three wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Texas Hill Country. Carter Hospitality Group additionally serves as the owner-franchisee for Red Lion Hotel Orlando Lake Buena Vista South, Orlando Florida. Purpose Enriching lives by crafting exceptional environments and experiences. Niche We design, build and care for unique settings where communities thrive and memorable experiences come to life. We are an Equal Employment Opportunity employer.

Job Description Are you the One? If you are a Night Auditor with 1 year of experience and 3 years Hotel front office experience with a High School diploma or higher-level education and prepare to work the Night Shift, this may be the opportunity for you! Key Responsibilities Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all Nights Shift staff. Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Greens standards Operations Analysis & Reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Greens Splash Report Front office room inspection reports Competition survey Newspaper review for lead generation Operations statistics report - labor cost/room, etc. Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area. Act as the Manager on Duty (MOD). The ideal candidate will: Be proficient in the use of the Brands property management system as well as the Quore Property Management System and be able to train front desk personnel on the system. Be proficient and a champion of the Simple Hotel property data system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as the credit card machine, copier, and fax. Inform the General Manager of any unique situations or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by mail, telephone, fax, and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand the hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Effective Communication skills Pleasing personality Good team player Good listener Well-groomed and professional appearance. Open with praise, discrete with criticism.