Client Care Advocate - Elder Law & Aging Transitions (Rn/Social Work)
Guest service representative job in New Smyrna Beach, FL
Client Care Advocate, known in our firm as an Elder Law Care Coordinator
We're building something meaningful at Coastal Legacy Law, and we need a compassionate, organized, community-minded person with a social work (ideally working with the elderly) or nursing background to help shape it with us. Our Elder Law Program is growing fast, and we're looking for someone who can help build the bridge as we cross it.
This is a non-clinical, advocacy-based position within a compassionate elder law firm. You'll use your clinical/social work insight to help families navigate care options, not provide direct medical treatment.
This role is part social work, part advocacy, part program development, and 100% people-centered. If you've ever helped a family navigate the maze of long-term care, Medicaid, or aging-related transitions, you know how complicated and emotional it can get. That's where you come in.
What It's Like to Work Here
At Coastal Legacy Law, we're a boutique but mighty estate planning and elder law firm serving Volusia County and beyond. We're a tight-knit team that believes in compassion, clarity, and accountability - to each other and to the families we serve. We're different from so many other firms. We don't just handle cases; we genuinely care about clients, and we walk with people through major life transitions.
Important Notes
Hybrid role based in Volusia County
Travel is required throughout the county
Full-time, salaried position
Predictable Schedule
No hospital chaos
Why You'll Love Working Here
You'll become the bridge between families, care providers, and legal advocates, shaping how our community ages with dignity.
Supportive, Collaborative Culture: We work with each other, not for each other. No egos, no silos, just teamwork.
Work-Life Integration: Hybrid flexibility, no regular weekends, flexible PTO, and occasional community events.
Benefits: 401(k) with match after 1 year, monthly health care stipend (currently, we do not offer health benefits, but we have plans on bringing this in 2026), and continuing education support.
Meaningful Work: Protect families, preserve legacies, and make a real impact in our community.
Career Growth: Potential for growth into a leadership role as we continue to grow.
Sound Like You?
If you're the kind of person who can see both the big picture and the tiny details, someone who loves people, paperwork, and purpose, we'd love to meet you.
How to Apply
Complete the application and assessments.
Follow all instructions in the email that follows your application, including the instructions on uploading a video/audio submission.
Applications will not be reviewed without a video/audio submission. Please ensure clear video and/or audio.
Compensation:
$65,000 - $75,000
Responsibilities:
What You'll Actually Be Doing
Client Care Coordination & Advocacy
Provide support, education, and resources to clients and helpers during the aging process.
Be the steady guide for clients and families through the Elder Law process from becoming a client to the time of their passing.
Support end-of-life transitioning and strategy, including hospice and palliative care and hospice engagement.
Coordinate with healthcare providers, case managers, and care facilities to ensure seamless transitions and continuity of care.
Resource Navigation, Placement & Strategy
Assist in identifying care needs and securing appropriate services (e.g., home health, assisted living, skilled nursing).
Facilitate placement in appropriate residential settings when necessary.
Maintain up-to-date knowledge of Medicare, Medicaid, Hospice, and local community senior resources.
Connect clients to public benefits and community-based services aligned with their needs and goals.
Educate clients and families on available options and potential costs, and best strategies for qualification and navigation through the process. (Note: there is a sales-skill aspect to this)
Program Growth & Community Outreach
Help shape and grow our Elder Law Program - improving how we educate, support, and advocate for seniors and their families.
Partner with our marketing team to connect with the community by attending local events, meeting referral partners, and sharing our services (note: there is a sales component to this).
Administrative & Operational Management
Keep meticulous notes and stay on top of details (because in Elder Law, the little things matter a lot).
Listen, document, follow up, and keep everyone (attorneys, families, facilities) on the same page.
Identify gaps or process improvements and bring solutions.
Qualifications:
Education & Licensure
Background in social work, nursing, case management, or senior care coordination.
Preferred Degrees: Bachelor's or Master's degree in Social Work (BSW/MSW), Gerontology, Nursing (RN/LPN), or Human Services.
Certifications (BONUS): CSA (Certified Senior Advisor) or CCM (Certified Case Manager).
Professional Experience
Clinical/Case Management: 3-5 years of experience in senior care, discharge planning, hospice, or long-term care administration.
Sales or Community Outreach: 2+ years of experience in a role with a business development component.
Healthcare Navigation: Proven history of successfully navigating the Medicare/Medicaid maze and coordinating with insurance providers.
Specialized Knowledge
Public Benefits Proficiency: Deep understanding of eligibility requirements for Medicare, Medicaid, and Veterans (VA) Aid & Attendance benefits.
Medical Literacy: Ability to read medical charts and understand diagnoses (e.g., dementia progression stages) to advocate effectively for the client's legal and care needs.
Local Ecosystem Knowledge (BONUS): An existing list of local contacts, knowing exactly which local skilled nursing facilities have the best rehab wings, which home care agencies have personnel shortages, and who the reliable case managers are at local hospitals.
Key Competencies
"Clinical Sales" Ability: The ability to guide a family toward a solution (sales) without them feeling sold to. This involves high emotional intelligence and the ability to frame a "legal retainer" or "placement" as the solution to their crisis.
Crisis Management: Capability to remain calm and strategic when a client is in panic mode (e.g., sudden hospital discharge on a Friday afternoon).
Meticulous Documentation: A natural tendency toward detailed record-keeping. In a law firm, "if it isn't written down, it didn't happen."
Public Speaking: Comfort presenting educational workshops to seniors, key referral partners, or networking groups.
About Company
At Coastal Legacy Law, we're a close-knit team dedicated to making a meaningful impact. If you're looking to grow your career and work alongside supportive, down-to-earth colleagues. We are a team where no one is above anyone else, period. We genuinely care about our team members and foster a spirit of camaraderie. We are a firm where you with with us, not for us.
What Makes Us Different:
A Truly Supportive Team: Every role matters here. We value everyone's contributions and foster a collaborative, respectful environment. We genuinely care about our team members, supporting each other and ensuring a healthy, balanced work environment.
Work That Matters: We help families protect their legacies and navigate life's biggest transitions. It's rewarding work, and you'll see the difference you're making every day.
If you're looking for a place where your contributions are valued and your work makes a difference, Coastal Legacy Law is the place to build your career. We'd love to hear from you!
#WHLAW2
Compensation details: 65000-75000 Yearly Salary
PI7756a57dba0a-37***********8
Front Desk Representative
Guest service representative job in Winter Park, FL
📣 We're Hiring! Front Desk Receptionist / Administrative Assistant
Heartwell Cardiology
Heartwell Cardiology is growing, and we're looking for a warm, well-spoken, and energetic Front Desk Receptionist / Administrative Assistant to be the welcoming face of our practice.
If you're personable, organized, and love helping people, this is a perfect opportunity to join a modern, patient-focused cardiology practice dedicated to providing exceptional care.
⭐ What You'll Do
Greet patients with professionalism and warmth
Manage check-in/check-out and assist with paperwork
Schedule and confirm appointments
Answer and route phone calls
Support the clinical team with administrative tasks
Maintain an organized, clean front desk and lobby
Ensure a smooth and positive patient experience
⭐ What We're Looking For
Friendly, professional, and reliable
Excellent communication & customer service skills
Strong multitasking and organizational ability
Prior medical office or customer-facing experience preferred
Comfortable with technology, EMR systems, and Microsoft Office
Detail-oriented with a positive, patient-centered attitude
⭐ Why Join Heartwell Cardiology?
Work in a beautiful, modern, well-equipped office
Supportive, collaborative team environment
Meaningful work directly impacting patient care
Opportunities for growth in a reputable medical practice
📩 Interested candidates:
Apply directly through LinkedIn or send your resume to *****************************
💙 Join us in delivering exceptional cardiovascular care to the Central Florida community!
Pool Service Advisor
Guest service representative job in Sorrento, FL
Pool Service Advisor 2-5 Years Experience Required
Integrity First · Service Before Self · Excellence in All We Do
We are looking to add a results-driven Service Advisor with 2-5 years of experience in pool repair and service. This individual will play a vital role in supporting customers, preparing estimates, scheduling service work, and providing product and equipment knowledge to help customers make informed decisions. The ideal candidate is detail-oriented, professional, and motivated to deliver exceptional service while driving growth and customer satisfaction.
Compensation:
$22 - $28 hourly plus overtime
Responsibilities:
Pool Service Advisor - Responsibilities
Assist with field operations and administrative duties, including inspections, estimates, and quality control
Answer inbound phone calls, provide information, and route requests as needed
Dispatch technicians and schedule service appointments efficiently
Prepare invoices and handle billing with accuracy and attention to detail
Provide quotes for repairs, equipment, and service plans
Demonstrate product and service knowledge to educate customers and support sales
Manage inventory levels, parts ordering, and stock organization
Deliver exceptional customer service by ensuring a positive and professional experience
Qualifications:
Pool Service Advisor - Qualifications
Excellent communication and customer service skills, with the ability to build strong client relationships
Strong organizational abilities to manage schedules, documentation, and service requests efficiently
Proficient in office software and business tools, including Excel, Word, QuickBooks, and Google Drive
Demonstrates ownership, accountability, and the ability to prioritize fast-paced office and sales tasks
Professional, ethical, and service-oriented with a strong attention to detail in sales quotes, billing, and follow-ups
Comfortable educating customers on services, repairs, and equipment to support sales and close opportunities
Valid Florida driver's license with a clean driving record
Must pass a pre-employment background check
About Company
Sea Breeze Pools is a family-owned and operated business where employees are treated like family. Established in 2007, we take pride in delivering exceptional services, including weekly maintenance, repairs, and remodeling.
We are State Licensed and Fully Insured.
We encourage you to learn more about our brand, culture, and reputation:
*********************
#WHGEN2
Compensation details: 22-28 Hourly Wage
PIf5a0ef140ae7-37***********1
Customer Service Representative
Guest service representative job in Altamonte Springs, FL
Must-Haves:
·1 plus year of customer service experience
·High school diploma
·Good communication
Plusses:
·Workday Experience
·Call center experience
Day-to-Day:
This is a customer service position responsible for handling calls related to Workday implementation. The representative will use a provided list of FAQs to resolve inquiries. If the issue is not covered in the FAQs, it will be escalated to Service Desk Tier 1 or Tier 2 for further assistance.
Compensation:
$17/hour
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Client Success Representative
Guest service representative job in Maitland, FL
We have an exciting opportunity for a motivated and professional Client Success Representative to join our Orlando, FL office team. At Travel Media Group, we take the development of our staff seriously. Our progressive culture encourages team members to achieve excellence in a B2B environment through training and growth opportunities.
Travel Media Group is a leading name in hospitality marketing platforms, specializing in comprehensive guest feedback management. We assist hotels, management companies, and brands in proactively managing guest feedback. Our comprehensive suite of solutions includes social media content creation, review responses, reputation management, websites, and more. TMG's offerings enable Hospitality clients to integrate and manage guest feedback with unmatched visibility, accountability, and support.
Position Summary:
The primary responsibility of the Client Success Representative is to develop and maintain excellent client relationships while ensuring positive experiences for both new and existing hotel clients throughout the customer lifecycle. This role requires regular communication with clients to retain and facilitate revenue growth in a designated portfolio. Additional responsibilities include product training, basic technical support, and marketing recommendations.
Responsibilities:
- Establish regular communication and collaboration with clients at all levels (users, departments, stakeholders) to foster trust, respect, and understanding.
- Acquire a comprehensive understanding of all Travel Media Group product offerings.
- Manage a portfolio of current clients, which includes onboarding, monthly calls/emails, and account reviews.
- Perform monthly account analyses and measure customer performance across campaigns.
- Participate in weekly and monthly team activities and meetings.
- Attend and conduct in-depth webinars on all products.
- Identify at-risk accounts and proactively work with clients to improve their performance and engagement.
- Collaborate seamlessly with other departments to better serve our clients and prospects.
- Ensure timely onboarding and conduct thorough training with new clients upon receipt of agreements.
- Facilitate discussions regarding continuous service improvements and client requests between clients and internal teams.
- Upsell and upgrade accounts as necessary.
- Process all client requests and changes efficiently, with attention to detail and adherence to company guidelines.
- Maintain accurate notes and client information on Salesforce.com.
Qualifications/Requirements:
- Demonstrated creative problem-solving and critical-thinking skills.
- Ability to effectively plan realistic short-term and long-term goals.
- Proficiency in disseminating information and sharing knowledge across various levels within the company.
- Strong cultural and organizational sensitivity.
- Commitment to a high-performance culture.
- Experience setting up business social media accounts is advantageous.
- Must be organized, capable of multitasking, and demonstrate superior attention to detail while adhering to deadlines.
- Must be self-directed, self-motivated, and focused on results.
- Proficiency in standard office communication technology (email, voicemail, Internet, etc.).
- Must exhibit a positive, cooperative, and friendly attitude.
- Strong verbal and written communication skills.
- Knowledge of Salesforce.com is a plus.
- Technical support experience is a plus.
- Hospitality industry experience is preferred.
- Retention management skills are preferred.
Benefits:
- Major medical, dental, and vision insurance.
- 401(k) plan with company match.
- Two weeks of paid vacation plus company-paid holidays.
- Ongoing training and development, including a Leadership Development Program.
- Competitive base salary with bonus opportunities.
- Career advancement opportunities.
We are actively seeking motivated individuals in the Orlando area. If you want to launch your career with a stable industry leader and want to learn more, please contact us today!
Travel Media Group is a division of Dominion Enterprises, a leading online marketing and software services company offering client solutions across multiple business verticals. We provide a dynamic work environment, excellent growth opportunities, competitive earnings, and a comprehensive benefits package with a generous 401(k). Dominion Enterprises is an equal-opportunity employer and supports a diverse workforce. Dominion Enterprises is also a drug-testing employer.
Human Resources Customer Service Representative
Guest service representative job in Altamonte Springs, FL
Be the Voice of Support for Our Team
Are you a problem solver with a background in Human Resources or high-volume Contact Centers? We are looking for empathetic, quick-thinking professionals to serve as "First Responders" for our employees.
In this role, you will be the first point of contact for employees navigating their work life-from Annual Enrollment and benefits questions to payroll and data management. If you have a passion for helping people and the ability to remain calm under pressure, we want to hear from you.
What You Will Do
As an HR Customer Service Representative, you will handle high-volume inbound inquiries, analyzing employee needs to provide accurate resolutions or escalate complex issues.
Serve as the Expert: Act as the primary resource for inquiries regarding payroll, benefits, and employee data.
Solve Problems: Research federal, state, and local regulations to resolve issues of moderate complexity.
Provide World-Class Service: De-escalate stressful situations with patience and superior communication skills.
Manage Data: Utilize systems (knowledge of PeopleSoft is a plus!) to document cases and maintain strict confidentiality.
Support Annual Enrollment: Play a pivotal role in supporting our team during our busiest season of the year.
What We Are Looking For
The Ideal Candidate: You possess a unique blend of administrative precision and customer service warmth. You are comfortable working in a fast-paced environment and can type 50+ WPM while navigating multiple screens.
Required Education & Experience:
Education: Bachelor's Degree OR Associate's Degree + 2 years of additional relevant experience.
Experience: Minimum 2 years of experience in a Contact Center or Human Resources environment.
(Candidates with experience in
both
are highly preferred).
Required Skills:
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Strong web navigation and computer literacy.
Excellent written/verbal communication (spelling, grammar, and punctuation).
Ability to prioritize multiple projects under tight deadlines.
Schedule & Logistics
To ensure we are fully available to support our employees, this position is 100% Onsite.
Work Hours: Schedules vary based on availability. Shifts will fall between the hours of 8:00 AM - 6:00 PM (e.g., 8-5, 8:30-5:30, or 9-6).
Dress Code: Business-appropriate attire is required for the office and while on camera.
Ready to make a difference? Apply today to become a vital part of our HR Support Team!
On-Site Customer Service Rep- Full time with Benefits
Guest service representative job in Paisley, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Guest Service Representative
Guest service representative job in Kissimmee, FL
Job Description
About the Company:
Applebrook Homes, LLC seeks talented candidates who want to invest in their long-term future by offering them a career, not just a job. We are a growing niche commercial real estate company driven by a team of entrepreneurial professionals.
We offer a Company culture that is centered around teamwork, diversity, mutual respect, combined with supportive interactions with an experienced leadership team dedicated to Team Member success. We seek candidates who enjoy the satisfaction of working hard, developing skills, and a job well done. The delivery of superior service has contributed to our ongoing growth and success, which ultimately translates into greater career advancement potential for ambitious, independent, and strong performers.
About You:
You have a people first mindset and great communication skills that help you stay empathetic no matter the situation, to provide the best guest experience! You communicate clearly and effectively and can successfully multitask in a fast-paced environment while collaborating with fellow employees and leadership. You are a good problem solver, able to handle conflict with strong time management skills. If you are a motivated, get-it-done kind of person we want you on our team! Come join us!
About the Job:
We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the Park's guest with the most enjoyable experience. As the face of the Park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.
Key Responsibilities:
Provide a seamless check-in process for guests by having check in information ready in advance, collecting any payments and explaining the Park's operational characteristics and changes that may impact the guest experience.
Assist future guests with reservations via phone and email as we as respond to general inquiries about the Park.
Follow procedures for collecting and handling currency.
Perform general administrative functions such as answering phones, emails, copying, and filing.
Assist in enforcing all safety rules in and around the Park, contacting security and law enforcement as needed.
Maintain knowledge of general park information and the area in order to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores and other services.
Build a high level of proficiency with the reservation system.
Required Skills and Experience
A minimum of 1 to 2 years of customer service, hotel or retail experience
A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility
Motivation and dedication to serving customers and a job well done
Able to work with minimal supervision
Able to manage cash and perform light accounting work
Able to work approximately 24 -32 hours each week including weekends
Proficient with email
Highschool graduate or GED required
Must be within commuting distance to the property
Compensation:
Hourly Pay Rate Range | $14 - $16 | Commensurate with Experience
Employer is an affiliate of Athena Real Estate, LLC (see ************************* located at 6725 Conroy Road, Suite 203, Orlando, FL. Athena Real Estate, LLC (*************************.
Applebrook Homes, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
All offers of employment at Applebrook Homes LLC are contingent upon clear results of a thorough background check.
Job Posted by ApplicantPro
Guest Services Representative
Guest service representative job in Orlando, FL
Job DescriptionSalary: Based on Experience
To assist guests efficiently, courteously and professionally in all Front Desk related functions also to maintain the companys high level of guest service, quality and overall satisfaction.
ESSENTIAL FUNTIONS:
Always provide the highest quality of service to guests.
Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bill, collect payment and make changes for hotel guests following all cash handling procedures as required by the company.
Handle guest email and messages per established procedures.
Be very knowledgeable of the brand Rewards program and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests quickly and efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handle special requests.
Monitor room availability and make recommendations.
Handle safe deposits by guests per established procedures.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergencies and security procedures.
Offer and properly handle requests for wake-up calls.
Know how to clean guest rooms to standards.
Clean lobby, meeting room, vending room, breakfast room, and back-office area.
Open and close shift; make cash drops.
Ensure all credit cards, cash, and change funds are balanced throughout each shift.
Inform management of any guest or systems related complaints or problems.
Communicate with incoming staff and management by logging pertinent information in the pass on log.
Keep maintenance informed of all maintenance needs.
Pass on guest lost and found inquiries to management or supervisors.
You must always wear proper uniform in accordance with the Standards of Appearance policy.
Have a thorough knowledge of emergencies and safety procedures.
Be able to move luggage or packages weighing up to 40lbs.
Employees must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Carry out any reasonable request by Management that I can perform
I have read and accept the responsibilities described in the above job.
We must have a good driving record to work at our front desk.
Part Time Guest Experience Representative
Guest service representative job in Orlando, FL
Have you ever thought about working in sports? We are recruiting for part-time, game night staff for the Orlando Magic, Osceola Magic, and Orlando Solar Bears. Whether you are a college student, a teacher with a flexible schedule, someone looking to re-enter the workforce, or someone just looking for additional income, our part-time, event roles could be perfect for you.
What our Part-Time hiring process is like:
While every position is different, our part-time hiring process is typically a two-step process, sometimes more depending on the nature of the role. After you apply, your resume will be reviewed by our hiring manager for that particular role.
After interviews have been conducted, candidates whom the hiring manager selected will be contacted by our Talent Acquisition team. Candidates who are not selected to move forward will be contacted via email. We would love to call 100% of the candidates, however we typically interview well over 250 candidates during this part-time hiring week, and we want to give every candidate the decision as soon as possible.
A quick summary about the Part-Time Guest Experience Representative role:
Guest Experience Representatives are responsible for working on various levels of Kia Center and providing legendary customer service for our Fans while addressing Fan-related challenges and concerns. Individuals applying for this posting may be considered for the following roles: Roaming Expert Fan Support or Legendary Guest Services Representative.
What the position will be responsible for:
Guest Experience Representatives are responsible for working on various levels of Kia Center and providing legendary customer service for our Fans while addressing Fan-related challenges and concerns. Individuals applying for this posting may be considered for the following roles: Roaming Expert Fan Support or Legendary Guest Services Representative.
* REFS (Roaming Expert Fan Support) are responsible for assisting Fan Experience teams in providing legendary moments for all Orlando Magic home games. This role proactively engages Fans to assist with general Guest service with an additional focus on the Orlando Magic App. Assisting Fans with App troubleshooting and utilizing features such as Mobile Ordering and in-App experience purchases will be a large responsibility of this role.
* LGSR (Legendary Guest Service Representatives) are responsible for working on the Premium levels and clubs at all events in Kia Center, providing legendary customer service to the premium clientele. This role involves building and facilitating relationships with our frequently returning Guests to provide consistent service with familiar faces.
We offer two different roles in Guest Services. Listed below outlines their responsibilities. Upon the application review process, candidates will be identified for one of the two.
Roaming Expert Fan Support Role:
* Proactively engage Fans to create a welcoming and exciting gameday atmosphere while assisting with general Guest service and building related information.
* Proactively promote and drive adoption of the Orlando Magic mobile App and utilization of in-App features and how they enhance the Guest's experience (mobile food and retail ordering, Magic Marketplace, etc.).
* Troubleshoot App challenges, issues, and questions by providing real-time solutions and App education.
* Assisting Season Ticket Holders with Magic Money utilization through in-App purchases and experiences
Legendary Guest Services Representative Role:
* Assist Premium clientele at all events at Kia Center: Orlando Magic home games, concerts, family shows, Solar Bears games, STH events, sales events, etc.
* Support pre-event preparations and premium area setup. Provide in-event assistance to premium clients across all levels of the Kia Center and manage post-event breakdown.
* Assist in Premium areas by checking tickets, escorting to seats & distributing wristbands, solving complaints, troubleshooting during the event, and ensuring Premium Fans' needs are met throughout event.
* Proactively build and nurture relationships with our premium clients-our most frequent guests-by providing legendary service that guarantees a consistent experience across all event.
ALL:
* Answer Guest inquiries with intelligence and courtesy and respond or dispatch accordingly.
* Obtain intimate knowledge of Kia center, i.e., location of restrooms, ATMs, concessions etc.
* Provide each Guest with a professional and courteous greeting and outstanding Guest service.
* Seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.
* Assist with pre-event needs and set-up including checking areas for cleanliness, damage, and reporting items in need of attention in a timely manner.
* Maintain clean and orderly Guest environment and maintain proper protocols to ensure cleanliness and Guest satisfaction.
* Assist all Guests by carrying out Kia Center common purpose - "Creating legendary experiences for everyone by delivering world-class service and entertainment."
* Work closely with other Orlando Magic departments and Kia Center partners to ensure special requests are met and Guests' expectations are exceeded.
* Demonstrate solid communication skills when serving as a staff touchpoint to Kia Center building partners, Kia Center Box Office, and security.
* Handle complaints and unpleasant Guests in a professional manner, with the best interest of the customer and the company in mind.
* Work in both indoor and outdoor positions as required. May be exposed to elements including but not limited to direct sunlight, cold weather, rain, and the smell of concession food.
* All other duties as assigned.
What is required for the role:
* Applicants must meet the following availability requirements.
* Staff is expected to arrive as early as 2.5 hours prior to Kia Center Event start time.
* Legendary Guest Services staff must be available for 50% of events at Kia Center each month.
* Roaming Expert Fan Support staff must be available for 50% of Orlando Magic home games at Kia Center each month.
* High school diploma or equivalent required.
* Minimum of two years customer service-related work preferred.
Physical requirements
* Ability to walk and stand on your feet for up to 7 hours
* Ability to lift up to 25 pounds of equipment/supplies
If this opportunity is a job you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!
All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.
Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.
The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Guest Service Representative
Guest service representative job in Orlando, FL
←Back to all jobs at Home2 Suites Orlando International Drive Guest Service Representative
Home2 Suites Orlando International Drive is an EEO Employer - M/F/Disability/Protected Veteran Status
Guest Service Representative
REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager
ABOUT HOME2 ORLANDO S. INTERNATIONAL DRIVE
The Home2 Suites by Hilton Orlando S. International Drive, managed by Vista Host
Management & Development Company, is ideally situated for visitors to the nearby theme
parks, shopping, and dining. With spacious suites designed for extended stays, the hotel
features amenities such as free breakfast, an outdoor pool, and a 24-hour fitness center,
making it a perfect choice for families and business travelers alike.
POSITION SUMMARY
The Guest Service Representative is responsible for all guest interactions at the front
desk, including registration, departure processing, and communication of hotel services.
This role requires a high level of customer focus, providing an opportunity for an engaging
and outgoing personality to create positive guest experiences. Duties also include
processing payments and responding to guest inquiries, while following all procedures set
by management.
WHO IS THIS POSITION FOR?
The Guest Service Representative role is best suited for someone who:
• Enjoys engaging with guests and has a friendly, outgoing personality.
• Has strong communication skills and a passion for delivering excellent customer
service.
• Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a
fast-paced environment.
• Takes ownership of guest experiences, ensuring they are pleasant and
accommodating.
WHY JOIN OUR TEAM?
• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host's expanding portfolio.
DUTIES AND RESPONSIBILITIES
• Provide exceptional customer service to all hotel guests, making their stay as
comfortable and enjoyable as possible while achieving team and brand goals.
• Perform quality assurance (QA) requirements for the front office department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances
regarding personnel, security, cash handling, guest relations, and safety.
• Remain highly visible and readily available for guests, taking initiative to offer
assistance or answer questions.
• Adhere to hotel credit policies, including credit card authorization, direct bill
accounts, cash payments, and incidental deposits.
• Manage guest complaints, taking ownership to resolve issues and ensure superior
guest satisfaction.
• Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a
friendly and efficient manner.
• Provide information about the hotel, amenities, local dining, attractions, and travel
directions.
• Accurately check out guests and communicate departures to housekeeping.
• Make, confirm, and cancel reservations via telephone, computer, and written
communication.
• Answer and route internal and external phone calls in a friendly manner, following
prescribed procedures.
• Update the shift-to-shift log regularly to ensure clear communication between
shifts.
• Maintain cleanliness and organization of the hotel lobby, coffee stations, and front
desk area.
• Assist other departments as needed and perform other related duties as assigned.
POSITION REQUIREMENTS
• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Ability to work independently and manage tasks without supervision.
Please visit our careers page to see more job opportunities.
Front Desk Team Member
Guest service representative job in Orlando, FL
**We're unique. You should be, too.** We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
**ESSENTIAL JOB DUTIES/RESPONSIBILITIES:**
+ Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
+ Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
+ Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
+ Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
+ Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
+ Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
+ Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
+ Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
+ Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
+ Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
+ Participates in daily and weekly huddles to provide details on patients.
+ Regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
**_Other responsibilities may include:_**
+ Maintains the confidentiality of patients' personal information and medical records.
+ Reviews patients' personal and appointment information for completeness and accuracy.
+ Transmits correspondence by mail, email or fax.
+ Performs other duties as assigned and modified at manager's discretion.
**KNOWLEDGE, SKILLS AND ABILITIES:**
+ Exceptional customer service skills and passion for serving others
+ Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Skilled in operating phones, personal computers, software and other basic IT systems
+ Ability to communicate with employees, patients and other individuals in a professional and courteous manner
+ Detail-oriented to ensure accuracy of reports and data
+ Outstanding verbal and written communication skills
+ Demonstrated strong listening skills
+ Positive and professional attitude
+ Knowledge of ChenMed Medical products, services, standards, policies and procedures
+ Proficient in Microsoft Office Suite products including Excel, Word and Outlook
+ Ability and willingness to travel locally and regionally up to 10% of the time
+ Spoken and written fluency in English
**EDUCATION AND EXPERIENCE CRITERIA:**
+ High school diploma or equivalent education required
+ Graduation from a nationally accredited Medical Assistant program preferred
+ A minimum of 1 year of work experience in a medical clinic or similar environment required
+ BLS for Healthcare Providers preferred
**PAY RANGE:**
$13.9 - $19.83 Hourly
**EMPLOYEE BENEFITS**
******************************************************
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current Employee apply HERE (**************************************************
Current Contingent Worker please see job aid HERE to apply
\#LI-Onsite
Guest Services Agent
Guest service representative job in Kissimmee, FL
Job Details 7593 GATHERING DRIVE - KISSIMMEE, FL $16.00 Job Posting Date(s) 09/29/2025Description
Located in Central Florida just minutes from Walt Disney World , Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat - there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses - Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.
Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.
Location: Kissimmee, FL
FLSA Status: Hourly/Non-Exempt
Job Responsibilities
Greet guests with a friendly, professional demeanor and provide prompt service.
Perform accurate check-in and check-out procedures, ensuring all required information is obtained.
Expedite arrival/departure of guests, while assisting them with their concierge needs.
Answer incoming calls, respond to guest inquiries, and process reservations in person, by phone, or via email, with courtesy and professionalism.
Provide resort guests and members the highest level of customer service.
Handle guest requests and complaints promptly, escalating to a supervisor when necessary.
Maintain knowledge of the resort's daily operations, recreation activities, dining services, local attractions, and events.
Manage room assignments, keys, and payment transactions with accuracy and security.
Monitor last minute reservations, house count, and status of guest accounts.
Accurately update information in computer systems as needed (i.e., post charges).
Follow checklist for required duties and complete in a timely manner.
Read pass-on log and/or communicate necessary information with other shifts to ensure follow up/follow-through with all guest requests.
Maintain a clean, organized, and welcoming front desk area.
Collaborate with housekeeping, maintenance, and other departments to meet guest needs.
Perform a wide range of administrative functions to ensure efficiency of the department.
Maintain a professional appearance at all times, ensuring the assigned uniform is clean, pressed, and complete with the required nametag.
Attend all required meetings and trainings.
Perform other duties as assigned by leadership to meet business needs.
Adhere to all company policies, safety procedures, and brand service standards.
Qualifications
Qualifications/Requirements
Must be at least 18 years of age.
Minimum 1 year of experience in a customer service role; hospitality experience a plus.
Proficient in computer skills; experience with property management systems preferred.
Excellent verbal, written communication and interpersonal skills.
Excellent attention to detail, multi-tasking, and time-management abilities.
English language proficiency is required to perform the essential functions of this position.
Comfortable working in a fast-paced, team-oriented environment.
Able to stand, walk, and perform repetitive motions (reaching, lifting, pushing, pulling) for extended periods of time.
Capable of lifting and carrying up to 25 lbs.
Flexible schedule availability, including mornings, evenings, weekends, and holidays.
This position may require driving a company vehicle. Candidates must possess a valid driver's license with an acceptable driving record.
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.
Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links:
EEOC is the Law Poster
and the following link is the
OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to
********************
.
Easy ApplyGuest Relations Agent
Guest service representative job in Orlando, FL
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent - PM Shift
Guest service representative job in Orlando, FL
Starting pay rate: $16.50 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.
Job Description
We are looking for an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.
As a Front Desk Agent, you will:
Greet each guest with a genuine and warm welcome, setting the tone for their stay.
Ensure a smooth check-in experience, issue room keys and facilitating a flawless check-out process.
Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
Accept payments through various methods, including cash, check, or credit cards.
Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
Coordinate with other departments as necessary to expertly resolve service requests or opportunities, utilizing our work order tracking system.
Individual must possess and adhere to the following core values:
Integrity - Doing the right thing when no one is looking.
Passion - Creating a positive impact.
Work Ethic - Taking pride in your work.
Qualifications
Must be able to work second or overnight shift.
Excellent verbal and written communication skills.
Must have proficient computer and keyboard skills.
Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
Must be able to stand for an extended period of time as 90-100% of the shift is standing.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Occasional carrying and lifting of items up to 15 pounds.
Ability to work a flexible schedule to include weekends and holidays.
Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.
Additional Information
Why Westgate?
Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Resort Front Desk Agent - Loews Hotels Universal Orlando
Guest service representative job in Orlando, FL
Job Description
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Qualifications:
Previous Front Desk Experience preferred
Minimum of one year guest service experience in hotel hospitality preferred
Fluent English communication required
Excellent customer service skills required
Basic computer skills required; Opera experience preferred
Ability to stand and walk for long periods of time required
Requires full availability including days, nights, weekends and holidays
High School Diploma or equivalent
Responsibilities:
Ability to stand for an eight-hour shift.
Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
Obtains necessary credit and payment information from guests.
Other duties as assigned.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Resort Front Desk Agent - Loews Hotels Universal Orlando
Guest service representative job in Orlando, FL
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Qualifications:
Previous Front Desk Experience preferred
Minimum of one year guest service experience in hotel hospitality preferred
Fluent English communication required
Excellent customer service skills required
Basic computer skills required; Opera experience preferred
Ability to stand and walk for long periods of time required
Requires full availability including days, nights, weekends and holidays
High School Diploma or equivalent
Responsibilities:
Ability to stand for an eight-hour shift.
Welcomes and registers guests in an outstandingly friendly, professional, efficient manner.
Obtains necessary credit and payment information from guests.
Other duties as assigned.
Auto-ApplyHotel Front Desk Agent
Guest service representative job in Orlando, FL
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Field customer complaints when necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping: keep accurate records of all hotel guest account information
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
About Company
Come and experience the newly renovated all-suites DASKK Orlando Hotel and onsite full-service DASKK 5 restaurant and Beans & Bytes Coffee Shop. The all-suites boutique hotel is conveniently located less than 2 miles from Universal Studios.
The Ascend Hotel Collection is a global portfolio of independent, upscale, and historic hotels that is part of Choice Hotels. It is the hotel industry's first "soft brand," which means the hotels maintain their local character and distinctiveness while benefiting from the global support, booking systems, and loyalty programs of a major hotel chain. The collection includes unique properties like historic inns, boutique hotels, and luxury resorts that are designed to reflect the local culture.
Front Desk Agent- Townplace Suites Marriott Sea World
Guest service representative job in Orlando, FL
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Guest Service Agent - Hotel Front Desk Agent (FT)
Guest service representative job in Winter Haven, FL
Job Description
Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.
As a member of the Front Desk Team your responsibilities will include:
Resolve guest complaints, ensuring guest satisfaction.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Obtain assigned bank and ensure accuracy of contracted monies.
Keep bank secure at all times.
Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
Process all guest check-ins.
Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
Direct Bell Person to escort guest and transport their luggage to the room.
Handle overbooked or walked in guests.
Accept and record wake-up call requests.
Monitor, send and distribute guest faxes.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs.
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education & Experience:
High School Graduate or General Education Degree (GED).
One year previous experience in a similar position in a hotel preferred.
Basic computer skills required.
Must be able to work flexible schedule.
Must be able to work weekends.
EOE