Help desk analyst jobs in Bethlehem, PA

Required Skills & Experience 2yrs+ Desktop / IT Support experience Hardware/Software troubleshooting Mobile device support Strong communication skills Reliable transportation and active DL Nice to Have Skills & Experience Coming from Healthcare/Hospital (or similar highly regulated environment) Associate or Bachelors degree or certifications Job Description We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions) Day to Day Summary We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients. The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to: Support for laptops and desktops Microsoft/Office Suite Deskside support for doctors and clinical staff Project support (equipment refresh, windows upgrades, etc) MUST: Have valid driver license and a vehicle

Responsibilities • Provides on-site client facing support; including installation, servicing, and repairing systems. • Quality checks operational status of system equipment before deployment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Basic Qualifications • 1+ years of field support experience • Hardware/software installation, support and troubleshooting • Experience with Windows 10 • Experience with MS Office and OS365 • Configuring new PC's/notebooks via SCCM imaging • Ticket management experience • iOS device familiarity • Lift and carry up to 40lbs Work Environment • Office environment

*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties

We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service. Responsibilities: Provide technical support to end users for hardware, software, and network-related issues. Identify, research, and resolve a wide range of technical problems. Respond to support requests via phone, email, and in-person interactions in a timely and professional manner. Perform proactive monitoring of computer systems using appropriate tools and utilities. Document, track, and monitor incidents and requests to ensure prompt resolution. Work directly with users to resolve more complex technical issues requiring additional time and expertise. Participate in projects aimed at improving IT services and customer satisfaction. Assist in planning and tracking team goals and objectives. Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues. Requirements: Associate degree (2-year) in Information Technology or a related discipline. 2-5 years of experience in technical support or a computer-related field. Advanced troubleshooting and problem-solving skills. Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions. Excellent communication and organizational skills. Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency. Demonstrated ability to work well in both team-based and individual settings. Comfortable interacting with a user base with varying technical expertise. Intermediate knowledge of infrastructure support components, including: Desktop systems, tools, and utilities Server operating systems and administration tools IT networking and voice systems

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Company: Pencor Services, Inc. WFH 3-Day Flex Shift: Monday-Friday, 8AM-5PM Pencor and its subsidiaries are Equal Opportunity Employers A desktop support technician is needed in the IT department to assist employees with software issues, troubleshooting desktop hardware, printers and to support our corporate VOIP phone system. Duties include: Installing, configuring and troubleshooting various Microsoft applications such as word, excel and outlook Deploying, configuring and troubleshooting desktop hardware Deploying, configuring and troubleshooting Microsoft operating systems Deploying, configuring and troubleshooting a variety of printing solutions Deploying, configuring and troubleshooting Avaya VOIP telephones Communicating with employees, providing feedback and answering technical related questions Other duties as assigned Qualifications: Associates Degree in Information Technology and / or related experience A+, Microsoft or Cisco Certification Preferred Established residency in Pennsylvania Valid PA Driver's License and good driving record Microsoft Product Experience including office products and operating systems Familiarity with troubleshooting computer and printer related issues Excellent Computer Skills Excellent Troubleshooting Skills Ability to work effectively both independently and as part of team INDHP

The Technology Support Specialist will be assigned projects on an ad-hoc basis in support of the museum's technology infrastructure, including IT systems, audio-visual (AV) equipment, and exhibit technology. The ideal candidate is a proactive problem-solver who enjoys a dynamic work environment and thrives on helping others use technology effectively. SPECIFIC JOB RESPONSIBILITIES · Provide technical support to museum staff, including troubleshooting hardware, software, and network issues (on-site and remotely). · Set up, operate, and maintain AV equipment for programs, meetings, and public events (e.g., microphones, projectors, video conferencing). · Support technology needs of exhibits, including digital displays, touchscreens, kiosks, and interactive media. · Assist with the installation and configuration of new hardware, software, and peripheral devices. · Troubleshoot and support office IT needs, including laptops, workstations, and printers, etc. · Monitor IT inventory and perform basic maintenance or repairs. · Maintain accurate records of support requests, system configurations, and equipment inventory. · Ensure compliance with data privacy and cybersecurity policies. · Provide training or basic instruction to staff on technology use as needed. · Security Management: Implement and enforce security best practices, including firewall configuration, access control, and vulnerability management. · System Maintenance: Ensure the availability and optimal performance of systems, including regular updates, patches, and backups. · Troubleshooting: Lead troubleshooting efforts for complex IT issues, coordinate with relevant teams, and ensure timely resolution. · Documentation: Maintain accurate documentation of IT systems, configurations, and procedures to support team members and audits. · Other duties as assigned. QUALIFICATIONS · Bachelor's degree in Computer Science, Information Technology, or a related field (or similar experience). · Proven knowledge in IT system administration, with some managerial/supervisory experience. · Strong knowledge of IT infrastructure, hardware, and software systems. · Strong interpersonal skills and the ability to work effectively in a team environment. · Proficiency in IT security protocols and best practices. · Exceptional problem-solving, troubleshooting, and communication skills. · IT certifications (e.g., Microsoft 365 Certification, CompTIA Security+, Cisco CCNA, Microsoft Certified Azure Administrator) preferred. · Familiarity with cloud computing platforms (e.g., AWS, Azure), learning management systems, and/or other content management systems/database management and experience with audio visual software/applications including Dante, MadMapper, BrightSign, Mux Lab, ShowTouch, and Mevo Cameras is a plus. · Strong consideration would be given to applicants who demonstrate comfort with contributing to the development and/or facilitation of educational programs that utilize technology. · Bi-lingual candidates are strongly encouraged to apply.

Behavioral Health Associates (BHA) is an educational organization. We offer an academic learning environment integrated with behavioral support services for students diagnosed with emotional/behavioral disorders to empower the students in overcoming challenges and creating new stories for their lives. We currently have an opening for a full-time IT Helpdesk Technician. POSITION GOAL You will be the first line of defense for our users, providing efficient and friendly support across a range of hardwares, software, and network issues. ESSENTIAL DUTIES AND RESPONSIBILITIES Troubleshoot user issues related to desktops, laptops, chromebooks, iPads, Onescreen Interactive Whiteboards, projectors, software applications, network connectivity, as well as other devices and applications. Provide clear and concise explanations of technical concepts to users with varying levels of technical expertise. Document issues and resolutions to build a knowledge base and improve future support. Escalate complex issues to senior IT staff as needed. Maintain and update ticketing system and documentation. Stay up-to-date on the latest technology trends and best practices. Travel between our locations to support our various buildings and programs. Contribute to a positive and collaborative IT environment. Attend staff meetings as required. Follow any other job-related directions or duties as instructed by your supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Experience in a technical support role, in an IT Helpdesk setting, preferred. Strong understanding of computer hardware, software, and networking concepts. Passionate about technology and willing to learn new things. Ability to work independently and as a team. Experience with Microsoft 365, Google Workspace, and Microsoft Office. Strong written and oral communication skills. Ability to problem-solve and methodical approach to troubleshooting. Certifications in IT support or related fields, preferred. Customer service experience, preferred. Basic knowledge of structured cabling, preferred. BENEFITS Full Time, Year-Round Paid Leave for Sick, Personal, and Vacation Days Time Off for Holidays Choice of Two Medical Plans, Dental, Vision and Voluntary Life Insurance Company Paid: Group Life Insurance and Employee Assistance Program Retirement Plan with Company Match up to 3% of your Annual Salary Tuition Reimbursement When applying to this position, please include a copy of your letter of interest, resume, current clearances and BHA's employment application. Click Here to complete BHA's Employment Application for Support Staff (Non-Teaching Positions) BHA is committed to a diverse and inclusive workplace. BHA is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Deskside Support Representative Distributed Client Services Job ID: # 17-62692 Location: READINGTON,NJ-08889 Duration: : 1 year (with possible extension) · Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. · Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. · Outlook PST files. Additional Information For more information, Please contact Shubham ************

We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane ‘n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job! What you'll do Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals. Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality. Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed. Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO). Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees. Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security. Document technical procedures, configurations, and troubleshooting steps for future reference. Collaborate with other departments to implement IT projects and initiatives effectively. Provide training and support to end-users on IT-related topics, tools, and software applications as needed. Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met. What you need to thrive in this role Minimum of two years of relevant experience in IT support or a related field. Formal education from college or technical school in computer science, information technology, or a related discipline. Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals. Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO). Knowledge of IT security best practices and protocols is desirable. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Exceptional customer service, organizational, and prioritization skills. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues. Ability to work independently and collaboratively, managing multiple tasks and priorities effectively. About us Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard. What we offer you At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like: 100% company paid employee medical and vision coverage Voluntary dental and disability coverages Company sponsored voluntary life insurance 401(k) with company match Generous paid time off (including discretionary paid days off designated by the President) I'm interested, how do I get started? Apply to: *********************************************** PLEASE NOTE - To be considered, all applicants MUST include: An updated resume Our hiring management partner is my HR Partner. my HR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview. If you already registered your account on Jobvite, click here to log in and check the status of your application. If you have not yet registered your account, click here to register . We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request. Thank you for your interest in our position. We appreciate the time you have taken to apply with us. EOE, M/F/D/V.

We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane ‘n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job! What you'll do Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals. Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality. Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed. Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO). Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees. Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security. Document technical procedures, configurations, and troubleshooting steps for future reference. Collaborate with other departments to implement IT projects and initiatives effectively. Provide training and support to end-users on IT-related topics, tools, and software applications as needed. Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met. What you need to thrive in this role Minimum of two years of relevant experience in IT support or a related field. Formal education from college or technical school in computer science, information technology, or a related discipline. Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals. Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO). Knowledge of IT security best practices and protocols is desirable. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Exceptional customer service, organizational, and prioritization skills. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues. Ability to work independently and collaboratively, managing multiple tasks and priorities effectively. About us Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard. What we offer you At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like: 100% company paid employee medical and vision coverage Voluntary dental and disability coverages Company sponsored voluntary life insurance 401(k) with company match Generous paid time off (including discretionary paid days off designated by the President) I'm interested, how do I get started? Apply to: *********************************************** PLEASE NOTE - To be considered, all applicants MUST include: An updated resume Our hiring management partner is my HR Partner. my HR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview. If you already registered your account on Jobvite, click here to log in and check the status of your application. If you have not yet registered your account, click here to register . We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request. Thank you for your interest in our position. We appreciate the time you have taken to apply with us. EOE, M/F/D/V.

Role: Desktop Support Duration: Fulltime BGV will be done for the selected candidates. Must have: Windows, Mac, Printers, & good Landesk exp. is required. 1) Executive profiles - Good experience in client facing 2) Landesk and Mac experience Job Description - · Being a CLIENT centric, lead and ensure end user provisioning within agreed time and quality. · To manage the overall operations and ensure that the standard of services provided to Client have improved. · Manage Operations during business hours from 8am local time and on occasions outside business hours and at weekends. · Proactive monitoring of the end to end customer service & Infrastructure. · Standardization and Optimization of existing process · Managing resolution of escalated Business Applications, System Issues within agreed SLA's. · Contribute in FAQ database for CLIENT and ensure the usage and updation. · Contribute in Known Error Database for CLIENT and ensure frequent update and usage. · Ensure RCA is done for all P3/P4 cases and Knowledge base is updated to reduce/avoid the impact in future. · Good Analytical skills required to analyze and improve the day to day operations. · Delivering the SLA/KPI weekly/Monthly reports to the client and HCL management. · To implement and run ITIL processes and standards to achieve customer delight by doing IT Service Management. · Ensuring highest availability of Customer Service · Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. · Work closely with help desk peers, RDS (L2) Team & other teams in cross-training, development/implementation of operational excellence procedures and fostering teamwork. · Work closely and provide hands and feet support to infrastructure teams like - Windows, Unix, Security, Network, VOIP, etc · Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. · Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments. · Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Please respond with your word resume and requested details: Full Name : Work Authorization: Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Salary : Additional Information All your information will be kept confidential according to EEO guidelines.

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at ************************* Job Title: IT Support Location: Raritan, NJ 08869 DURATION:- 9+ Months Local candidates only / W2 Job Description Experienced I/T Analyst support to perform enterprise computer job scheduling support. Responsible for review of requirements, coordination of agent installations, creation of change control and documented support contacts, creation and updates to batch job schedules using Cisco Tidal Enterprise Scheduling Tool. Ability to analyze and implement tasks for existing or proposed schedule changes. The candidate will consult and interface with internal project team members. Review requests, confirm requirements, creating new jobs and schedules, modifying existing jobs and schedules, completing adhoc jobs and schedules, and provide written and verbal status, update or create required documentation. Technical experience includes Tidal Enterprise Scheduler v5.3 or Tivloi Workload Scheduler (Maestro) v8.2, basic computer knowledge, MS Office products, general knowledge of enterprise batch job scheduling. Non-Technical- Excellent customer service, interpersonal, communication and team collaboration skills are essential. Ability to perform administrative tasks: Team scheduling, communications, meetings. Ability and willingness to learn Additional Information Thanks & Regards, Shipra Chauhan | Team Recruitment | Mindlance Inc | ************

Bitfarms is a global vertically integrated Bitcoin mining company that operates one of the largest cryptocurrency mining operations in North America. As the only publicly traded pure-play Bitcoin mining company audited by a Big Four audit firm, we are a global operation powered by entrepreneurial leaders and the most novel technology available. Spanning two continents, Bitfarms Ltd. (‘BITF' on Nasdaq and TSX) operates 12 Bitcoin mining farms using primarily clean, sustainable hydro-electricity drawing on the talents of a diverse team from a wide range of backgrounds and experiences. Our culture of innovation and growth helps Bitfarms maintain its leadership in the tech space. With two new sites in development and the opportunity for more, our company values forward-minded thinkers who are willing to bring new ideas to the table, while drawing from what's been tried and true. We are proud to have been recognized by our employees as a Great Place to Work ! We're passionate about innovation, sustainability, and cryptocurrency and are looking for amazing people to join our team. Bitfarms continues to seek operational and financial improvements through decentralization and diversification, and using ethical, sustainable, and innovative initiatives to unlock value and generate superior returns for our shareholders and a rewarding workplace for our employees. What we offer: Competitive salary and bonus opportunities along with career advancement Top tier group insurance plan with employer cost sharing Employee referral program Employee assistance program (EAP) Stimulating work environment in an innovative data center with air conditioned break rooms Free parking An inclusive, safe and diverse work environment Interested? This is a great opportunity to work for a young and dynamic company! We are currently looking for a IT Support Technician, Level 1 to join our team What you can expect in this role: The IT Support Technician, Level 1 is responsible for delivering advanced technical support and maintaining the organization's IT infrastructure. This role addresses complex issues, implements solutions, and enhances IT processes. Acting as a bridge between end-user support and advanced technical operations, the technician ensures efficient systems performance and provides a high-quality user experience. More specifically, here are some of the key responsibilities: Technical Support: Provide second-level technical support onsite and remotely to troubleshoot and resolve advanced hardware, software, and network issues. Analyze and resolve escalated tickets, ensuring correct prioritization and resolution; escalate further when necessary. Support and troubleshoot Office 365 applications, including user account management and custom configurations. Assist with mobile device setup, integration, and troubleshooting, particularly with O365. Install, configure, and maintain laptops, workstations, printers, and other hardware assets. Manage VPN user accounts and configurations to ensure secure and reliable access (e.g., Tailscale, OpenVPN). Troubleshoot and maintain Teams meeting room hardware and software. Onboarding and Offboarding: Coordinate with HR to manage onboarding and offboarding processes, adhering to company security policies. Prepare and provision hardware, software, and user accounts for new hires. Conduct training for new employees on IT systems and company tools. Revoke access and recover company assets during the offboarding process. System Administration and Maintenance: Administer and maintain IT systems, including Microsoft Intune, Entra ID (Azure AD), Exchange, SharePoint, Teams, and Slack. Monitor system updates and deploy patches to address security vulnerabilities. Conduct regular security log reviews and implement compliance measures. Perform periodic audits to verify IT asset inventory and condition. Network and Infrastructure Support: Configure and maintain network resources, including servers and critical infrastructure. Support and troubleshoot LAN/WAN connectivity, TCP/IP configurations, DNS, and firewalls. Process Improvement and Documentation: Develop and implement IT processes and procedures to improve efficiency. Maintain detailed documentation of solutions, technical processes, and IT systems. Here's the profile we're looking for: Required System Knowledge: Microsoft Intune, Entra ID (Azure AD), M365 Suite (Exchange, SharePoint, Teams), Slack Admin Jira, Confluence, Adobe Admin Microsoft Defender, Apple Business Manager, pf Sense, 3CX Required Technical Skills: Active Directory (AD): User management, group policies, and permissions. Troubleshooting: Efficiently diagnose and resolve hardware, software, and network issues. Networking: LAN/WAN, TCP/IP, DNS, and firewall configuration. Software Support: Install, configure, and provide support for applications like Office 365. Remote Support: Manage and support users via remote desktop tools. Interpersonal and Professional Skills: Customer Service: Deliver professional, empathetic support to users. Communication: Clearly convey technical solutions in written and verbal formats. Team Collaboration: Collaborate effectively with Level 1 and Level 3 teams and other departments. Problem-Solving: Analyze root causes and implement optimal solutions. Organization: Manage multiple tickets, prioritize tasks based on urgency and impact. Documentation: Maintain thorough records of procedures and solutions. Ownership and Agility: Demonstrate a strong sense of ownership, responsibility, and an agile mindset to adapt to changing environments. Education and Experience: College diploma or Attestation of College Studies in Computer Science. 1 to 2 years of experience in IT support. Preferred Certifications: CompTIA A+, Network+ Microsoft 365 Certified Other relevant IT certifications A few more relevant details: Work schedule: Monday to Friday, Onsite. Job type: full-time, permanent We are excited to hear from you, so please apply! This job doesn't align to your experience? No problem, we're always looking for amazing talent, so please go to the connect button and apply for future openings. We'll be sure to send you an alert when the time comes. #LI-ONSITE

Ready for a rewarding career where you can inspire others as well as provide IT support to our team? Consider joining our team as the IT System Administrator for Grace Inspired Living! About Us: Guided by God's love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families. Since 1962, the Lutheran Community at Telford in Telford, PA has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence. Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24-hour support. POSITION SUMMARY: The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living. SPECIFIC DUTIES AND RESPONSIBILITIES: · Provide tier 2 technical assistance to users. · Assist in training and supporting any tier 1 staff. · Spearhead network troubleshooting issues that arise. · Provide desktop and network printer implementation and support. · Provide ongoing system administration duties for facility-specific applications such as PointClickCare, SARA, and Microsoft 365. · Manage Windows Active Directory. · Oversee the patching of various hardware and software components. · Manage the configuration of all MDM solutions to keep devices secure by default. · Work to enable the IT environment to leverage as much automation as possible. · Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems. · Spearhead the initial investigation of security-related incidents and support tier 3 staff in timely resolution. · Be a leader in encouraging compliance with all policies and procedures for the IT team and end users. · Provide training for end-user applications. · Document issues and resolutions with clarity and detail. · Assist with the planning and documentation of key technical processes. · Function as a key technical stakeholder in the Change Advisory Board (CAB) process.

NOW HIRING: IT Support Technician I Monday - Friday 8:00AM-4:30PM - On-site in Douglassville PA Ready to kickstart your IT career? American Crane & Equipment Corporation (ACECO) is looking for a motivated IT Support Technician I to join our high-performing Information Technology team. In this role, you will serve as the first point of contact for technical assistance, helping internal users resolve basic hardware, software, and network issues while supporting system setups, configurations, and maintenance. This is a great opportunity for someone eager to learn and grow. Job Title : IT Support Technician I Department : Information Technology Location : 531 Old Swede Road - Douglassville, PA 19518 Schedule : Monday - Friday | 8:00AM-4:30PM | Full-time hours on-site Why Join American Crane? Hands-On Experience - Gain real-world IT skills while working alongside seasoned professionals in a collaborative environment. Values-Driven Environment - We're committed to a “people-first” culture that celebrates teamwork, wellness, safety, and integrity. Collaborative Impact - Partner with teams across the organization to ensure technology runs smoothly and securely. What You'll Do Provide first-level technical support to internal users via phone, email, and ticketing system Diagnose and resolve basic hardware, software, and network issues Assist with setup, configuration, and deployment of workstations, laptops, and peripherals Support end-users with Microsoft 365, Windows, and other company-approved applications Document troubleshooting steps and solutions in the ticketing system Escalate complex issues to higher-level IT staff when necessary Maintain inventory of IT equipment and assist in asset tracking Perform routine maintenance and updates on systems and equipment What We're Looking For Education & Skills High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred Basic knowledge of Windows operating systems, Microsoft 365, and common business applications Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Strong communication and interpersonal skills with a customer-focused attitude. Ability to prioritize tasks and manage time effectively Preferred Experience and Certifications Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work) Familiarity with ticketing systems CompTIA A+, Network+, or other relevant certifications Key Attributes Self-motivated and eager to learn. Strong problem-solving mindset. Organized, dependable, and adaptable. Committed to ACECO's core values and culture. Work Environment This role is fully on-site in Douglassville, PA, with occasional local travel to ACECO facilities and work on the manufacturing shop floor while following safety standards. What's In It For You? Competitive hourly rate based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! When you join American Crane & Equipment Corporation, you're not just getting a job - you're becoming part of a HIGH-PERFORMING TEAM. We believe in supporting our team members, fostering growth, and providing opportunities for advancement. READY TO APPLY? Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. How to Apply: Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services to our benefits-eligible employees including medical, dental, vision, flexible spending and health savings accounts. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.

NOW HIRING: IT Support Technician I Monday - Friday 8:00AM-4:30PM - On-site in Douglassville PA Ready to kickstart your IT career? American Crane & Equipment Corporation (ACECO) is looking for a motivated IT Support Technician I to join our high-performing Information Technology team. In this role, you will serve as the first point of contact for technical assistance, helping internal users resolve basic hardware, software, and network issues while supporting system setups, configurations, and maintenance. This is a great opportunity for someone eager to learn and grow. Job Title : IT Support Technician I Department : Information Technology Location : 531 Old Swede Road - Douglassville, PA 19518 Schedule : Monday - Friday | 8:00AM-4:30PM | Full-time hours on-site Why Join American Crane? Hands-On Experience - Gain real-world IT skills while working alongside seasoned professionals in a collaborative environment. Values-Driven Environment - We're committed to a “people-first” culture that celebrates teamwork, wellness, safety, and integrity. Collaborative Impact - Partner with teams across the organization to ensure technology runs smoothly and securely. What You'll Do Provide first-level technical support to internal users via phone, email, and ticketing system Diagnose and resolve basic hardware, software, and network issues Assist with setup, configuration, and deployment of workstations, laptops, and peripherals Support end-users with Microsoft 365, Windows, and other company-approved applications Document troubleshooting steps and solutions in the ticketing system Escalate complex issues to higher-level IT staff when necessary Maintain inventory of IT equipment and assist in asset tracking Perform routine maintenance and updates on systems and equipment What We're Looking For Education & Skills High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred Basic knowledge of Windows operating systems, Microsoft 365, and common business applications Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Strong communication and interpersonal skills with a customer-focused attitude. Ability to prioritize tasks and manage time effectively Preferred Experience and Certifications Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work) Familiarity with ticketing systems CompTIA A+, Network+, or other relevant certifications Key Attributes Self-motivated and eager to learn. Strong problem-solving mindset. Organized, dependable, and adaptable. Committed to ACECO's core values and culture. Work Environment This role is fully on-site in Douglassville, PA, with occasional local travel to ACECO facilities and work on the manufacturing shop floor while following safety standards. What's In It For You? Competitive hourly rate based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! When you join American Crane & Equipment Corporation, you're not just getting a job - you're becoming part of a HIGH-PERFORMING TEAM. We believe in supporting our team members, fostering growth, and providing opportunities for advancement. READY TO APPLY? Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. How to Apply: Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services to our benefits-eligible employees including medical, dental, vision, flexible spending and health savings accounts. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.