Help desk analyst jobs in Buffalo, NY

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - Buffalo, NY Job Description: · Win7/Win XP OS support · Office 2003/2007/2010 support and office 365 · Executive end user trouble shooting skills · Break/Fix troubleshooting experience in larger corporate environments · The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft Additional Information For more information, Please contact Shubham ************

Job Description We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today. Compensation: $45,000 - $55,000 yearly Responsibilities: Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems Run security checks on all of our systems to ensure we are protected from cybersecurity threats Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support Use strong communication skills to make clients feel comfortable with their technology Be a team player to provide the absolute best experience to end-users Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise Qualifications: Top-notch customer service skills and driven to make our business succeed Skilled in communication, time management, and organization Expert-level Microsoft Office skills High school diploma or G.E.D. required, associate's degree in information technology or computer science is a bonus 2+ years experience in a professional IT setting Able to create detailed documentation for all tickets and SOPs Ability to simplify complex topics for end-users with varying skill levels About Company Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

We are looking for an IT Help Desk Intern for Summer 2026! is fully in-person in Buffalo, NY and housing is not provided. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members. Essential Job Functions 1. Accurately diagnose and resolve technical issues. 2. Effectively escalate issues to the appropriate resources when necessary. 3. Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation. 4. Ability to prioritize work and exercise good judgement while managing multiple tasks. 5. Effectively communicate internally with other members of the IT team and with end users 6. Self-motivated and attentive to detail 5.7. Install, configure, and troubleshoot computer systems, hardware, and software 6.8. Follow established procedures and processes for computer maintenance 7.9. Research and recommend solutions for technical problems Educational Requirements • In progress degree in Information Technology, Computer Science, or related field Knowledge, Skills, and Abilities • Experience with Office 365 Software, Windows 10 & 11 Operating systems. • Basic troubleshooting skills with wireless and wired networks. • Basic PC Hardware Troubleshooting skills (Dell Experience a Plus) • Basic knowledge of PC Imaging and Software Installation Other Information “Participate in the reduction of risk and injury in the workplace by completing required job safety training, identifying workplace risks. Compliance to Safety Standards and Policy: Immediately informing manager, supervisor, and/or Team Leader of unsafe conditions, practices, incidents, and injuries.” Pay Range: $16.00 - $22.00 per hour Why Intern with Nissha Summer 2026? Kickstart your career with the Pathfinder Internship Program at Nissha Medical Technologies in Buffalo, NY! This hands-on opportunity is designed to provide students with real-world experience in a fast-paced, innovative manufacturing environment. As a Pathfinder Intern, you'll gain valuable skills, collaborate with industry professionals, and make meaningful contributions to our mission of advancing medical technology. Plus, you'll have the unique chance to participate in the PowerUp Tech Program with TechBuffalo, where you'll enhance your technical expertise, expand your professional network, and prepare for a thriving career in tech-driven industries. Join us and take the first step toward a bright future!

FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects. RESPONSIBILITIES: * Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation. * Provide on-site and remote technical support to locations in and around the Buffalo, NY area. * Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues. * Install, configure, maintain and repair computer hardware, software and peripheral equipment. * Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management. * Assist with the management of mobile devices and mobile device monitoring. * Routinely read and interpret technical manuals and documents. * Assist with the maintenance and tracking of hardware, software and license inventory. * Provide basic technology training and education for workforce members. * Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve. QUALIFICATIONS: * Minimum 2 year degree in Computer Science/Information Systems or IT-related field. * Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred. * Candidate must possess excellent customer service skills. * Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly. * Demonstrated working knowledge and experience with Windows OS and MS Office Suite. Short-distance, same-day travel to program locations in and around the Buffalo, NY area. Some things you can look forward to: * Welcoming, team environment, that inspires you to thrive and be your BestSelf! * Rewarding work experience! * Generous paid time off * Flexible schedule * Various student loan forgiveness programs * Multiple and diverse health insurance options * Many other unique lifestyle & personal insurance options * Tuition reimbursement * CASAC certification tuition support * Professional license/certification renewal reimbursement * Defensive driving course reimbursement (if required for position) * Career growth and advancement opportunities * We look forward to telling you more!

We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe. The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge. Responsibilities * Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues. * Build and configure workstations as needed * Support all offices, some travel between offices will be required * On-call hours may be required * Perform other IT tasks as designated

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $60,000 - $80,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2 #LI-KUMARAN

IT Systems Technician - Buffalo, NY Regular, Full Time Join DiVal Safety Equipment in our Buffalo, New York headquarters as a member of our dynamic and fast paced I.T. team. The focus of this position is to proactively maintain employee workstations and office hardware, as well as support employees in using technology to efficiently accomplish required business tasks. Duties and Responsibilities - Perform basic set-up and maintenance of user profiles, computers, printers, copiers, and other basic office hardware. Manage updates and anti-virus protection. Log and track deployment of all hardware in use and in storage. Act as the first point of contact for all technology-related issues. Receive, document, and respond to all requests. Take ownership of support requests. Promptly and effectively resolve basic requests related to computers, applications, printers, phones, and connectivity. Escalate as needed. Document and communicate repetitive issues to help identify training and technology needs. Promote continuous improvement within the department - submitting 6-9 improvements annually to maintain or improve system integrity. Skills and Requirements - Experience supporting and troubleshooting the following: Computers, printers, mobile devices and related office equipment Windows 10, Windows 11, Linux, Office 365, Edge and Chrome Windows Server experience. Network connectivity Experience with basic administration of Managed Switches. Experience with Active Directory/Group policy is a huge plus. Strong analytical and problem-solving skills Strong planning and organizational skills Good communication skills, both written and verbal Possess a positive attitude, a team player High School diploma/GED equivalent with 1+ years relevant experience or Associates Degree DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

Linde Gas & Equipment Inc. IT Security Coordinator Linde Gas & Equipment Inc. is seeking an IT Security Coordinator to join our team! We are seeking an Information Security Coordinator to join our Information Technology (IT) team in Americas and bolster LG&E's IT organization's information security governance. This position involves overseeing key processes and projects related to cybersecurity, managing performance indicators, ensuring compliance, and providing support to teams within the company. In this role, you will collaborate with LG&E IT Governance leader as well as LG&E business leaders in assisting in the management and enhancement of key security metrics, vulnerability management processes, and IT resilience initiatives. This position offers hands-on experience in cybersecurity while working on high-impact projects that help strengthen the organization's security posture, improve the maturity of end users and IT infrastructure resilience. The ideal candidate will have 2 to 5 years of experience in supervising processes, projects and audits in the information security field. What we offer you! * Competitive compensation * Comprehensive benefits plan (medical, dental, vision and more) * 401(k) retirement savings plan * Paid time off (vacation, holidays, PTO) * Employee discount programs * Career growth opportunities * Salary Range- $69,750 to $ 102,300 (commensurate with industry experience) What you will be doing: * Governance: Develop, implement, and maintain information security policies, procedures, and frameworks aligned with Linde standards, IT best practices and regulatory requirements. * Performance Management: Monitor and analyze key performance indicators (KPIs) for information security, providing reports on progress and identifying areas for improvement. * Project Management: Lead and coordinate priority projects related to information security and compliance, ensuring timely and effective delivery. * Vulnerability Management: Support the ongoing vulnerability management lifecycle by working with IT teams to identify, prioritize, and remediate security vulnerabilities. Help improve vulnerability scanning and reporting processes. * Disaster Recovery & Resilience: Assist in planning, coordinating, and executing disaster recovery (DR) tests across business units in the Americas. Contribute to enhancing the resilience of the LG&E IT infrastructure by supporting regular reviews of DR procedures and business continuity plans. * Compliance: Ensure the organization complies with relevant security standards, regulations, and frameworks (e.g., NIST, PCI Compliance, and/or, SOC2, or similar). * Risk Management: Assist in identifying and mitigating potential risks to information security, supporting risk management initiatives. * Internal Audits & Compliance: support internal audit processes by helping business maintains compliance with Linde policy and relevant security standards & frameworks. Help manage the resolution of audit findings. * Communication: Act as a point of contact for security-related matters of LG&E including those associated with acquisitions, effectively communicating risks, strategies, and solutions to stakeholders at all levels. * Security Awareness & Training: Contribute to initiatives aimed at enhancing the security maturity of end-users across all levels. Assist with user training, awareness programs, and educating staff on safe security practices and policies. * Incident Response & Monitoring: Assist in the monitoring of security events and incidents. Work with senior analysts to respond to and help resolve IT security incidents across the LG&E organization. MAIN OBJECTIVES: * Assist in the managing of IT governance and IT Infrastructure Resilience for LG&E including acquisitions: Collaborate with LG&E IT leader to enhance governance and IT infrastructure resilience. Assist non-integrated entities of LG&E to maintain comprehensive IT security practices and controls as defined by Linde's Global IT Security team. * Improve IT KPI Scores: Focus on implementing and driving the performance of security-related metrics across the organization (including acquisitions), ensuring better visibility into security posture and helping teams take actionable steps to meet targets. * Enhance End-User Maturity: Work to improve the security awareness and maturity of end-users through targeted education, training, and the implementation of user-friendly security tools. What makes you great: Basic * 2 to 5 years of experience in information security management, governance, auditing, or related functions. * Strong knowledge of security frameworks and standards such as NIST CSF, PCI Compliance, and/or SOC2 * Proven experience in project execution, including task prioritization and resource coordination. * Proficiency in analyzing and managing security key performance indicators and metrics. * Familiarity with risk management processes and methodologies. * Excellent organizational, problem-solving, and communication skills * Strong, proven IT documentation skills * Ability to collaborate effectively across teams and work independently when required. * Commitment to staying updated with the latest trends and developments in cybersecurity * Ability to travel up to 5 - 10% (domestic) * Ability to work independently and set aggressive personal goals Preferred Qualifications (Optional): * Masters Degree in IT Security, Governance and/or related IT Security * Certifications such as CMMC, CISSP, CISM, CRISC, or ISO 27001 preferred * Familiarity with incident response and vulnerability management processes * Experience working in fast-paced environments or with cross-functional teams * Experience with tools associated with security governance, risk, and compliance Why you will enjoy working with us: Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. For more information about the company, please visit our website. Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. #LI-IS1

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Genesys Systems Administrator to support our Operations team. The Junior Genesys System administrator will work under the guidance of the VP of Contact Center Performance Management to support and maintain a highly available, secure, and efficient environment that supports business operations and provides optimal customer experiences. This individual works in close partnership with others within operations as well as additional departments throughout the organization, including but not limited to IT, Marketing, Compliance and Legal. Essential Functions: System Installation & Configuration: Install, configure, and maintain the Genesys Cloud platform Configure Genesys components such as routing, IVR, Bots, voice, chat, email, and other communication channels. Integrate Genesys solutions with third-party systems, databases, and applications. Performance Monitoring & Optimization: Monitor the performance of Genesys platforms to ensure optimal operation and resource utilization. Troubleshoot performance issues, identify root causes, and implement corrective actions. Apply necessary patches and updates to ensure the system is running the latest versions. User Management: Create and manage user accounts, roles, and permissions within the Genesys environment. Ensure proper configuration of user profiles and associated workflows for smooth operations. Provide end-user support for Genesys applications and resolve any user access or functionality issues. System Security & Compliance: Implement and enforce security protocols to protect data and ensure system integrity. Monitor and audit system logs for any suspicious activities and take necessary actions. Ensure the platform complies with organizational and industry security standards (e.g., GDPR, HIPAA). Troubleshooting & Incident Management: Provide advanced troubleshooting for system outages, service disruptions, and incidents. Analyze logs, system alerts, and call data to resolve technical issues efficiently. Collaborate with other teams (e.g., Network, Security, Development) to resolve issues that impact Genesys system performance. System Upgrades & Maintenance: Plan and execute system upgrades, patches, and updates with minimal downtime. Perform regular backups of the Genesys system and verify the integrity of backup files. Schedule and coordinate planned maintenance with minimal impact on business operations. Documentation & Reporting: Maintain accurate documentation for all configuration changes, system upgrades, troubleshooting processes, and maintenance activities. Provide regular reports on system performance, incidents, and system health to leadership. Develop and maintain standard operating procedures (SOPs) for Genesys administration tasks. Collaboration & Support: Work closely with the development, network, and support teams to ensure seamless integration and operation of Genesys systems. Assist with the training of end-users and team members on new system features, functionalities, and best practices. Provide on-call support and respond to after-hours incidents as necessary. The ideal candidate will have the following: Bachelor's Degree or 3 years of relevant experience. Experience with Genesys Cloud systems highly preferred. Basic understanding of the Genesys platform (Genesys Cloud, Genesys Engage, PureConnect, etc.) and general contact center technology. Familiarity with telephony systems and concepts (e.g., VoIP, ACD, IVR, call routing). Strong analytical and troubleshooting skills, with a willingness to learn new tools and technologies. Ability to identify, diagnose, and escalate system issues under guidance. Good written and verbal communication skills for documenting issues and interacting with team members. Ability to clearly explain technical concepts to non-technical users. One of the following Genesys Cloud Certifications must be completed within each 6 months in the role, with the expectation that all 4 will be completed within first 2 years in the role. Genesys Cloud CX: Professional Certification (GCX-GCP) Genesys Cloud CX: Developer Certification (GXC-GCD) Genesys Cloud CX: Architect Certification (GCX-ARC) Genesys Cloud: AI - Digital Bots & Knowledge Certification (GC-AI-DB) Why Continental Finance? Continental Finance Company (the “CFC”) is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer. CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today! CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday) #LI-HYBRID

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: * Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. * Multi-task customer calls, e-mails, IT security user provisioning and data center operations. * Document calls in incident management software for detailed tracking and reporting. * Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. * Use remote access tools for troubleshooting and resolution of technical issues. * Support inventory tracking of IT assets. * Support VOIP telephone systems. * Manage software licensing and upgrades. * Work with third party IT vendors as needed. * Perform equipment repair and replacement of IT components. * Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: * High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR * Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. * CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. * Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. * Knowledge of Microsoft Windows and user interfaces required. * Kindness: you treat each person with respect and compassion, valuing each person's story * Resiliency: you see opportunities to innovate and find solutions when challenges arise * Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Full-time Description IT Field Technician - Join the Reid Petroleum Team! For Rochester Area and Central, NY! Are you a tech-savvy problem solver who enjoys working in the field? Do you have a passion for troubleshooting, installations, and keeping technology running smoothly? If so, we encourage you to apply to Reid Petroleum as an IT Field Technician! At Reid Petroleum, we have been a trusted name in the fuel and retail industry for decades, providing high-quality service and innovative solutions across our growing network of locations. As part of our team, you'll play a vital role in maintaining and improving the technology that keeps our operations running efficiently. This is an exciting opportunity for a self-motivated, detail-oriented professional who thrives in a dynamic environment. Prior experience in IT support, retail environments, or working with POS systems is a plus. What You'll Do: Install, troubleshoot, and repair Windows PCs, peripherals (printers, scanners, HID devices), and POS systems (NCR Radiant, Verifone Commander). Perform low-voltage infrastructure work, including running network cables and setting up racks. Configure and maintain CCTV camera systems and DVRs. Maintain IT equipment inventory and follow established procedures. Drive a company-supplied vehicle to various locations to provide on-site support. Work closely with teams to ensure seamless technology operations. What We're Looking For: Education & Certifications: Associate's degree in IT (or relevant experience); certifications like CompTIA A+, ITF+, MS MD-100, or MCA Modern Desktop Administrator are a plus. Technical Skills: Working knowledge of Windows OS, basic networking, VLAN segmentation, and Linux. Experience: Retail or fuel retail IT experience is preferred. Soft Skills: Strong problem-solving, multitasking, and customer service skills. Requirements: A valid NYS driver's license and a safe driving record. Why Join Reid Petroleum? At Reid Petroleum, we value teamwork, innovation, and exceptional service. We provide a supportive work environment, opportunities for growth, and competitive benefits to ensure our employees thrive. Benefits Include: Competitive pay Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off and holidays Company-supplied vehicle for work travel Ongoing training and career development If you're looking for a rewarding career where you can make a real impact, apply today! Salary Description $22-$25/hour

**Req ID:** 345613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). **Role Responsibilities:** + Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices + Diagnose and resolve software issues, operating system issues, and network issues + Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues + Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) + Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required Qualifications:** - 2+ years desktop and/or deskside experience - 1+ years customer service experience - Must have reliable personal transportation (Automobile) - Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred Skills:** - Solid client service skills - Strong knowledge of Windows operating system environment - A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required - Ability to physically perform general office requirements - Must be able to perform essential responsibilities with or without reasonable accommodations - Travel will be minimal and on an exception basis only - High School Diploma or equivalent - Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We are currently hiring an End User Support Specialist to expand our IT Department End User Support team. This position will be a part of our End User Support Helpdesk team and will assist employees with personal computer, software, and other issues for our 30+ office locations throughout the USA and Europe. The IT Department at LaBella provides network, hardware, software, and overall IT and Design Tech services to the entire LaBella organization, including all LaBella companies. Successful candidates shall be trustworthy, have positive attitude, and be self-motivated with the willingness to learn and continue building their knowledge. Responsibilities Troubleshoot and document issues using the Helpdesk ticketing system to help users resolve computer and software issues. Build and configure workstations as needed Support all offices, some travel between offices will be required On-call hours may be required Perform other IT tasks as designated Requirements 3-5 years' experience with desktop/end-user support IT certifications desirable Proficient in Windows OS, MS Office 365, Active Directory, MS NTFS Familiar with MS Teams, Zoom, WebEx, SharePoint and other video conferencing and file sharing apps Autodesk and Deltek experience desirable Experience with Manage Engine suite of products desirable Experience imaging machines prior to deployment, re-imaging upon equipment return Strong communication skills, attention to detail, and the ability to troubleshoot with IT challenged users Strong organizational skills Salary Range: $65,000 to $75,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Benefits Body, mind, and wallet-LaBella's benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. o Flexible Work Schedule o Health/Dental Insurance o 401k Plan with Employer Match o Short & Long Term Disability o Profit Sharing o Paid Time Off o Leadership Development Program o Fitness Reimbursement o Tuition Reimbursement o Referral Bonus Program o Wellness Program o Team Building Events o Community Service Events

Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle Work with vendors to conduct physical asset audit and maintain asset stock rooms End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills Smart hands support for Server and Network devices Train the Trainer Base Salary Range: $50,000 - $60,000 per annum #LI-SV2 #LI-KUMARAN

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view. About the Role: As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include: Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution. Multi-task customer calls, e-mails, IT security user provisioning and data center operations. Document calls in incident management software for detailed tracking and reporting. Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required. Use remote access tools for troubleshooting and resolution of technical issues. Support inventory tracking of IT assets. Support VOIP telephone systems. Manage software licensing and upgrades. Work with third party IT vendors as needed. Perform equipment repair and replacement of IT components. Assist in the diagnosis and resolution of software problems. In this position you will not be based at one site and will travel to all Neighborhood sites regularly. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an IT Technician: High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required. Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred. Knowledge of Microsoft Windows and user interfaces required. Kindness: you treat each person with respect and compassion, valuing each person's story Resiliency: you see opportunities to innovate and find solutions when challenges arise Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m. What We Offer: Compensation: Starting rate $22.25 per hour. Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician - Onsite Buffalo, NY to join our team in Buffalo, New York (US-NY), United States (US). Role Responsibilities: * Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices * Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices * Diagnose and resolve software issues, operating system issues, and network issues * Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues * Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) * Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Required Qualifications: * 2+ years desktop and/or deskside experience * 1+ years customer service experience * Must have reliable personal transportation (Automobile) * Ability to physically perform general office requirements (ability to lift 50lbs) Highly Preferred Skills: * Solid client service skills * Strong knowledge of Windows operating system environment * A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required * Ability to physically perform general office requirements * Must be able to perform essential responsibilities with or without reasonable accommodations * Travel will be minimal and on an exception basis only * High School Diploma or equivalent * Undergraduate degree or some college coursework preferred Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The pay range for this role is minimum $22.12/hr. - maximum $25.96/hr. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.