Help desk analyst jobs in Cedar Park, TX - 467 jobs

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: Hybrid Work Options, Paid Time Off, and Paid Holidays Medical, Dental, Vision, and 401(k) with employer match contributions Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally Position Summary The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Essential Duties and Responsibilities Problem management and escalation of issues in a timely manner Prioritization of tasks and meeting of deadlines, excellent time management skills Excellent troubleshooting and assessment skills Excellent written/verbal communication skills Must be a team player with outstanding customer service skills Entry of time sheets, expense reports and documentation on or before deadline Keep up-to-date on market trends, theory and new ways of doing things; embrace change Assist with change-management activities Prepare and deliver complete and concise documentation for all projects Present progress reports to immediate supervisor and or Project Manager (if so assigned) Help turn business problems into technical solutions Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications 2+ years experience in IT related study or field. Must possess basic knowledge and experience with: Windows 7/8/10 Microsoft Office suite Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) Understanding of basic network concepts Understanding of application, desktop, and server virtualization Understanding of Desktop Deployment / Imaging Bachelor's Degree a plus Desired Experience/Certifications Certifications CompTIA A+ Certification a plus MDAA, MCSA Windows Server 2008/ 2012/ 2016 Microsoft Office 365 Admin portal Understanding of File Permissions (NTFS & Sharing) High School Degree required Associate's Degree or higher preferred Work Environment and Physical Demands Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. The noise level in the work environment is moderate. Frequent local travel required

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Provides support for integrated audio and video systems across the organization, including end-user support and executive support on a select basis. This role ensures the seamless operation of hardware/software, network, audio/visual, and large estate automation systems through a blend of hands-on technical troubleshooting and proactive support to staff and executives across numerous property locations. Position Responsibilities: Provide advanced technical support to internal DFI team members, executives, and business owners for escalated systems issues; troubleshoot complex problems, identify root causes, and implement effective solutions while ensuring minimal disruption to on-site operations. Act as the initial support contact for company-wide integrated systems including mobility, security, largest estate automation, and other technology systems. Support the design, development, testing, implementation, and troubleshooting of proprietary automation systems. Monitor and maintain multiple A/V sources across multiple property locations, performing scheduled preventative maintenance tasks to ensure optimal performance and minimal downtime. Assess the role of new technology and define integration needs with current and legacy systems. Deliver dedicated executive support, ensuring excellent premium-level service while providing prompt and discreet resolution for technical issues and seamless operation of devices and applications. Collaborate with the IT team on special projects assigned by the Director of IT, communicating project status, issues, and potential concerns to relevant stakeholders. Assist with IT setup for special events, including A/V equipment and associated peripheral equipment. Oversee and organize multimedia file libraries, fulfilling requests and providing support for photo, video, and audio needs. Deliver clear, non-technical communication of IT solutions to staff and relevant stakeholders at all levels. Collaborate with IT to resolve issues that impact service to the principals Create and distribute personalized documentation and quick-reference guides tailored to the preferences of relevant stakeholders. Performs other related duties as assigned. Essential skills and experience: High School Diploma required. Bachelor's degree in IT, Computer Science, Information Systems, or a related field and 5+ years of experience in Audio and Visual IT support or general IT support; or any combination of education, training, and experience that demonstrates the ability to perform the duties of this position Experience with control and automation systems, video conferencing platforms, and other A/V systems Strong customer service skills and ability to maintain a high level of strict confidentiality and professionalism Exceptional interpersonal and communication skills; positive attitude Excellent knowledge of general office procedures Excellent time management skills; ability to organize and coordinate multiple projects with available resources Keen attention to detail, honesty, adaptability, dependability, and a willingness to do hands-on work Possess a valid driver's license with a good driving record Valued but not required skills and experience: VIP or Executive support experience highly preferred Private estate/hotel/ hospitality/museum experience Certifications: CompTIA (A+, Network+, Security+), Microsoft (M365, MD-102), Apple ACSP Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: Basic standing, walking, sitting. Close vision demands due to continual desktop computer work requirements. Work environment: Office/cubical setting. Noise level usually moderate. Travel: Driving of personal vehicle required to various local properties. General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all facility personnel; as well as all company policies, and to act as a role model in the adherence to policies. All statements are intended to describe the general nature of work being performed by people assigned to this classification. Qualifications WHO ARE YOU You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge! WHO ARE WE DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN! Why DFI? Fun, team-oriented environment Competitive salary and performance-based bonus program 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program) 401(k) + match Generous vacation and personal time off allowance Charitable donation matching program Training and development opportunities Programs and activities to encourage a balanced lifestyle This is a drug-free workplace where all candidates are required to complete a background check and drug test before employment DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job Title: IT Help Desk Support Hours: 8:00am to 5:00pm, Monday - Friday Department: Information Technology Contract Type: Long-term contract - possible temp-to-hire Pay: DOE ($27-$32/HR) Requirements: Drug test and background check Position Summary We are seeking a customer-focused IT Help Desk Technician to provide hands-on support for a large manufacturing facility in North Austin. This role serves as the primary point of contact for desktop and deskside support across the site. The ideal candidate has strong expertise in Windows environments, Active Directory, Microsoft 365, and endpoint management. Exceptional communication, troubleshooting, and customer service skills are essential. Core Responsibilities Deliver end-user support for Windows 10/11 laptops and desktops, including deskside and remote assistance. Manage Microsoft 365 accounts and Entra ID (Azure AD): creation, modification, and deactivation of users and groups. Support Active Directory for user management, password resets, and group membership. Troubleshoot Outlook, Exchange Online, Teams, and other Microsoft 365 apps. Perform device imaging and provisioning using WDS, MDT, or Autopilot. Manage endpoint devices via Microsoft Intune, including enrollment, compliance, and application deployment. Coordinate employee onboarding/offboarding: laptop, desktop, and phone setup and recovery. Maintain asset records and documentation in Lansweeper and other IT systems. Provide basic support for phone systems (Cisco CUCM/CIPC) and remote access tools. Participate in IT projects, escalations, and site-wide technical initiatives as needed. Maintain clear communication and deliver outstanding customer service to internal employees. Key Skills & Tools Identity & Collaboration: Microsoft 365, Entra ID (Azure AD), Exchange Online, Teams, SharePoint, OneDrive Endpoint Management: Microsoft Intune (Autopilot, compliance, Win32 apps) Security & Patching: Bitdefender GravityZone, Pulseway RMM Asset Management: Lansweeper Voice Systems: Cisco CUCM/CIPC softphone Help Desk Skills: Ticketing system usage, prioritization, first-contact resolution Qualifications Required: 3+ years in Help Desk or Desktop Support (Helpdesk-first focus) Strong customer service and communication skills Hands-on experience with Windows imaging/deployment tools (WDS, MDT, Autopilot) Experience managing users and groups in Microsoft 365 and Azure AD/Entra ID Knowledge of Active Directory basics Proficiency with Intune for device enrollment, compliance, and app deployment Outlook/Exchange Online troubleshooting experience Ability to maintain accurate documentation and IT records Preferred: Experience supporting mac OS devices via Intune or Jamf Familiarity with security/monitoring tools (Bitdefender, Pulseway RMM) Networking fundamentals (DHCP/DNS, VLANs, VPN client support) Asset tracking experience (Lansweeper) Basic PowerShell scripting for routine administrative tasks About You You are a self-motivated IT professional who thrives in fast-paced, hands-on environments. You enjoy solving problems directly for users, take pride in providing excellent service, and are ready to be the go-to resource for all technology needs across the facility. Drug test and background check required To apply, email me your resume at ************************* or call me at ************ L.K. Jordan & Associates is an equal opportunity employer #LKJATX

The Trailer Technician is responsible for the repairs and ongoing preventative maintenance of restroom, shower, Light Towers, generators, water totes, holding tanks and laundry trailers on the Site Services yard and at customer locations. This position also transports trailers to and from customer sites, including set up and tear down at Events & Emergency Response. CORE RESPONSIBILITIES Inspect trailers per Trailer Condition Report (equipment checklists) to determine overall operating condition. Inspect and repair electrical wiring using proper equipment such as ohmmeters, soldering irons, tape, or hand tools. Inspect and repair all plumbing and propane gas lines using proper materials such as caulking compounds and plastic or copper pipe to ensure proper and safe operation. Connect electrical systems to main power sources, outside power sources (generators), and activate switches to ensure proper and safe operation of appliances, light fixtures, A/C, and heaters. Connect water hoses to supply lines of plumbing systems and test for correct operation of toilets, sinks, showers, hot water heaters, and pumps. Diagnose and repair heater and air conditioning systems. List parts needed, estimate costs, and plan work procedures, using manufacturer parts list. Make minor and major repairs to interior and exterior to floors, wall panels, lights fixtures, skylights, etc. Inspect exterior and interior of trailers for water leakage or moisture and make necessary repairs. Examine or test operation of parts or systems to ensure completeness of repairs. Inspect contents of each trailer for overall readiness per the Trailer Condition Report. (Equipment checklist) REQUIRED SKILLS & QUALIFICATIONS At least three years of experience working in the electrical, plumbing, construction or maintenance field Ability to work independently with minimal or no supervision Ability to perform basic math functions Proof of up-to-date Hepatitis B vaccination or willingness to get one Must be able to read and speak English sufficiently to converse with the general public, to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records Must be able to work flexible hours based on route and event schedules PREFERRED SKILLS & QUALIFICATIONS Experience in RV maintenance & Generators REQUIRED LICENSES & CERTIFICATIONS Valid class C driver's license Safe driving record for the past three years

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. About the Role We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering great customer experiences. You'll handle technical questions from merchants, investigate issues across our platform, and help ensure merchants get fast, accurate resolutions. This role blends customer support with light technical investigation: part troubleshooting, part educator, part translator between merchants and our product/engineering teams. You'll work on a wide variety of workflows, from reviewing API logs to helping merchants understand customs docs and you'll be a key contributor to improving the support function as we grow. You'll work closely with our CX, Product, and Engineering teams to keep merchants moving and make our support function even better. Key responsibilities Investigate technical issues escalated from our CX team. Review API logs, webhook events, and internal monitoring tools. Act as a Tier 2 escalation point for issues such as: API errors Webhook failures Customs or documentation questions Stripe disputes Carrier claims (lost/damaged parcels) Label regeneration & shipping rule misconfigurations Become a subject-matter expert (SME) in a product area (e.g., Automations, APIs, Integrations). Work cross-functionally with Product, R&D, Account Managers, CSMs, and Ops to troubleshoot merchant issues. Join merchant calls when a technical specialist is needed for clarification or support. Create and maintain documentation, internal guides, and Knowledge Base articles. Contribute to process improvements that help reduce ticket volume and improve the support experience. What we would like to see: 2-3+ years in Technical Customer Support, ideally in SaaS, e-commerce, or logistics. Strong working knowledge of: APIs & webhooks (authentication, error codes, debugging) E-commerce platforms (Shopify, BigCommerce, WooCommerce) Payments & disputes (Stripe or similar) Shipping & logistics (carriers, customs docs, duties/taxes) Excellent communication skills - able to explain technical concepts clearly. Proficiency with tools such as SQL, Postman, JavaScript, JSON, Shopify, or basic HTML/CSS. Empathetic and solution-oriented approach to customer interactions. Ability to manage escalations and coordinate with multiple teams. Strong organisational and time-management skills in a fast-paced environment. What Success Looks Like Merchant issues are resolved quickly, accurately, and with great communication. Documentation and internal tooling become easier for the rest of the team to use. You become the go-to person for one or more technical areas. Insights you surface help improve product quality and reduce future issues. Merchants feel confident and supported after technical escalations. Benefits: Competitive base salary. Stock options in a high-growth startup. Competitive PTO with public holidays additional. Private Health. Pension. Wellness benefits. Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Job Title Technologist, Levels I - III Agency Texas A&M University System Offices Department Bush Combat Development Complex Proposed Minimum Salary Commensurate Job Type Staff The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 11 universities, a comprehensive health science center, eight state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond. The George H.W. Bush Combat Development Complex (BCDC), part of the Texas A&M University System (TAMUS), invites applications for a full-time Technologist I-III in the focus area of Laser Diagnostics and Directed Energy. The Bush Combat Development Complex (BCDC) - located on the 2,300-acre RELLIS Campus in Bryan, TX - is an ecosystem for agile technology development and service-member-inspired research. The BCDC is the result of a partnership between the Department of Defense, Texas A&M University System, and the State of Texas. The $200 million complex is designed to bring together researchers from U.S. universities, the military, and the private sector for collaboration, demonstrations, and high-tech testing of initiatives to help accelerate military innovation for our nation's defense. Our leaders and experienced personnel thrive in a dynamic environment where they get to share their passions, and strive for advancements in critical DoD areas, such as integrated hypersonics, directed energy, advanced materials, trusted AI and autonomy, robotics, FutureG, human-machine interfaces, and integrated sensors. We are looking for talented individuals to join our team and truly make an impact by helping to solve the toughest challenges for our nation's security. The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan with 8.25% employer contribution through Teachers Retirement System of Texas (TRS); tuition assistance; and wellness programs to promote work/life balance. Salary: Commensurate with experience. Job Title: Technologist - Laser Diagnostics and Directed Energy, Levels I - III Job Description Summary: The Technologist - Laser Diagnostics & Directed Energy independently applies advanced knowledge of scientific research or engineering principles and practices in broad areas of assignments and related fields at the George H.W. Bush Combat Development Complex (BCDC). The laser diagnostics for hypersonics and directed energy research team at BCDC focuses on the maturation and application f novel energetic methods to provide revolutionary performance capabilities. The objective is to develop and implement laser technologies for hypersonic and directed energy applications. The ALLEMO is a multipurpose laboratory that integrates a range of laser-based and plasma-based technologies to facilitate aerodynamic and aero-optic research and development. The ALLEMO facility employs laser and electromagnetic concepts to understand high-speed aerodynamics, laser propagation, long-range detection of trace hazardous gases, plasma-based methods for flow control, guiding of electromagnetic and laser radiation, and advanced energy conversion methods. The ALLEMO is collocated with the NAL, providing complimentary laser diagnostic tools to support hypersonic research and a wide range of other research capabilities that take advantage of the NAL hypersonic wind tunnels. Responsibilities: * Plans and conducts engineering research requiring independent judgement in the selection, and minor adaptation and modification of standard engineering and scientific techniques. * Operate, maintain and oversee safety requirements for a variety of Class 4 laser systems including MHz rate pulse burst lasers, femtosecond pulsed Titanium sapphire lasers, Nd:YAG lasers, fiber lasers and dye lasers. * Designs, analyzes, builds, and tests special-purpose equipment and/or instrumentation for research purposes in field of expertise. * Applies an analytical approach to assist with development of a solution to a variety of problems. * Demonstrates and applies thorough understanding of engineering methods, research protocols, assessment instruments, and data interpretation. * Designs and performs engineering experiments, tests, and data collection to ensure data integrity, quality control, and protocol compliance. * Participates in team research activities. * Other duties as assigned. Qualifications: Minimum qualification for Technologist I * Bachelor's degree in applicable field or equivalent combination of education and experience. Minimum qualification for Technologist II * Bachelor's degree in applicable field or equivalent combination of education and experience. * Two years of relevant experience. Minimum qualification for Technologist III * Bachelor's degree in applicable field or equivalent combination of education and experience. * Four years of relevant experience. Registration, Certifications, and Licenses: * Must be able to gain and maintain a DoD (Department of Defense) security clearance. Knowledge, Skills, and Abilities: * Experience in report writing. * Experience in working on research projects. * Excellent communication skills with the ability to convey technical information clearly and effectively through informal and formal documents, reports, and presentations to senior management. * Strong technical writing skills. * Excellent organizational skills. * Highly collaborative and able to work in a team-based environment. * Familiarity or willingness to learn principles of Agile project management and technology development. * Ability to multi-task and work cooperatively with others. Preferred Qualifications: * Bachelor's degree in mechanical engineering. * Optical and/or plasma diagnostics. * Familiarity with high-speed aerodynamics and directed energy. * Familiarity with high energy lasers and directed energy related technologies Experience in applied research and development. Other Requirements: This is a security-sensitive position and is restricted to U.S. citizens only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.

Job DescriptionDescription: IT Maintenance Technician Doota Industrial America, a leading electrical/telecommunications company, is seeking a highly skilled and motivated It Maintenance Technician to join our team. By joining Doota Industrial America, you will be part of a company that combines the agility of a start-up with the stability of an enterprise, providing unmatched opportunities for professional growth and development. Demonstrate a fundamental understanding of TCP/IP protocols, including networking addresses, serial connections, ethernet connections, VLANs and MAC addresses. Familiarity with connected nodes, including servers, and essential vendor manufacturing tools. Efficiently troubleshoot unexpected PC server and networking switch issues. Collaborate with multiple stakeholders, including networking administrators, IT administrators, strategy teams, server administrators, and technical line of business owners, to resolve issues promptly, both during production and non-production hours. Receive and process technical maintenance requests in JIRA from various technical business requesters. Understand the scope of requests and associated issues, proactively seek clarification when needed, and schedule IT releases accordingly. Develop and implement effective processes to complete requests and validate their successful execution post-production. Address and resolve any issues that may arise. Work with a variety of on-premises custom-proprietary PC applications to facilitate communication, research technical information, and schedule releases on different systems. Perform physical maintenance tasks within the manufacturing facility. Provide detailed written updates and documentation of activities. Requirements: Minimum of a high school diploma or equivalent; additional technical certifications or relevant coursework is a plus.. 2+ years of experience as a field technician in the electrical or telecom industry Basic to intermediate knowledge of TCP/IP networking, connected nodes, and Windows for servers. Strong problem-solving skills with the ability to troubleshoot and resolve technical issues. Excellent communication and collaboration skills, with the ability to interact with multiple stakeholders. Experience with JIRA or similar issue-tracking tools is preferred. Ability to work in a dynamic manufacturing environment, both independently and as part of a team. Strong organizational skills and attention to detail. Flexibility to work during non-production hours as needed. Work on-site at a vendor location in Austin. What We Offer Health & Dental 401K Company Match 4% Vacation, Sick Time & Holidays Internal Mobility Unlimited Development Opportunities Professional Development Reimbursement Program Team Outings Who We Are At Doota Industrial America, we foster a vibrant environment that nurtures creativity, collaboration, and professional growth. As part of our family, you will have access to resources and support that empowers you to excel. Our commitment to culture, integrity, and continuous improvement lies at the core of our mission, propelling us to transcend industry boundaries and make lasting, positive impacts on the world. Embark on an exhilarating journey with Doota Industrial America, where we unite forward-thinking pioneers driven by a passion for innovation. We are expanding our dynamic teams with individuals eager to collaborate, build communities, and shape a brighter future together. Our doors are open to candidates from all walks of life, with diverse experiences, skill sets, and backgrounds, as we embrace the power of inclusion and diversity in our work culture. Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture and that your team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law, and it is the company's commitment to creating an inclusive workplace and how candidates can request reasonable accommodations.

A leading defense manufacture is seeking a skilled and dependable IT Technician to provide on -site technical support for end users and enterprise systems. The ideal candidate is customer -focused, highly organized, and experienced in troubleshooting a wide range of IT hardware and software issues within a professional environment. Key Responsibilities: Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals. Install, configure, and maintain operating systems, applications, and enterprise tools. Manage imaging, deployment, asset tagging, and hardware logistics. Respond to VIP or executive -level support requests. Diagnose and resolve network connectivity issues including port activations and switch -level troubleshooting. Maintain accurate documentation of incidents, service requests, and asset records. Follow company IT policies, security standards. Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues. Qualifications: High School Diploma or equivalent required; technical certifications preferred (A+, Network+, or equivalent). Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP). VantageClear Certification (or equivalent Security credential) required. Benefits: Competitive pay based on experience. Comprehensive health, dental, and vision coverage. Paid time off and retirement plan options. Ongoing training and professional development opportunities. Work in a secure, compliance -driven environment supporting critical IT operations.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. Assist with network configurations, including routers, switches, firewalls, and VPNs. Perform routine system maintenance, including software updates, security patches, and backups. Administer and troubleshoot Active Directory, Office 365, and cloud-based services. Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. Ensure adherence to security best practices, including data protection and access control. Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience in a technical support or similar IT role. Proficiency in troubleshooting hardware, software, and networking issues. Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services. Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). Familiarity with ticketing systems and helpdesk management tools. Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Qualifications: Familiarity with Department of Defense (DoD) or military industry projects. Knowledge of autonomous systems or maritime technology. Physical Demands Prolonged periods of sitting at a desk and working on a computer. Occasional standing and walking within the office. Manual dexterity to operate a computer keyboard, mouse, and other office equipment. Visual acuity to read screens, documents, and reports. Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Benefits:Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3) . Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer. GENERAL Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services Manager. Position Summary TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer. Essential Accountabilities Safety Function Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment. Quality Function Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract). Productivity Function Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager). Training, Education and Experience Required High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required. Detailed Description of Activities TGCM Site Services Technician Level I will maintain a safe work environment. TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule. TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions. TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer: All work to be performed in a safe manner, following all workplace safety protocols and requirements Operation of chemical and gas distribution systems HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required) Chemical container changes (including drums, totes and other bulk containers as required) Rounds and readings, as required Inventory of chemicals and gases, as required Fab deliveries, as required Alarm response on equipment operated and maintained by Matheson Gas and chemical system preventive maintenance and repair, as required Purification system operation and maintenance, as required Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks Write Safe Work Permits for contractors, as needed Emergency Response Team member, as required Manage hazardous and non-hazardous waste, as required Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required Participation in audits, as required Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Surrogacy gives you the opportunity to make an extraordinary impact in someone's life while strengthening your own family's future. Whether you are a stay-at-home mom looking to supplement your household income or plan to continue working, surrogacy allows you to support a deserving individual or couple on their journey to parenthood while being fully supported throughout the process. If you are emotionally, physically, and financially stable, have strong communication skills, and feel called to help create a family, this could be a meaningful and rewarding path forward. Choose your own Intended Parent match Immediate matches available Choose the compensation package that is right for you About Inclusive Surrogacy Inclusive Surrogacy's mission is to uplift and empower aspiring parents by making the surrogacy journey accessible, supportive, and financially attainable. As a boutique agency, Inclusive Surrogacy provides highly personalized guidance so every surrogate and intended parent receives dedicated attention, compassion, and care. The agency is committed to creating a welcoming and inclusive path to parenthood that honors individual journeys and celebrates diverse families. Surrogates receive ongoing support and are empowered to make informed decisions, including selecting the compensation package that best reflects their needs, comfort, and value. Surrogate Qualifications Women ages 21 to 43 Must have given birth to at least one child in your care Uncomplicated pregnancies and deliveries with OB/GYN approval to become pregnant Living in a stable and supportive environment U.S. citizen or permanent resident Healthy, non-smoking lifestyle; drug- and vape-free No felony convictions Willing to sign HIPAA and legal agreements (attorney consultation provided) Not receiving government financial assistance such as food stamps, housing aid, or cash assistance No prior surrogacy experience required Pre-Pregnancy Benefits All IVF-related travel expenses covered for you and a companion, including childcare, lost wages, meals, and travel 300 dollar monthly allowance after contracts are signed 500 dollar start-of-medication fee 1,000 dollars per transfer attempt paid immediately Independent legal counsel provided at no cost Personal escrow advocate to ensure timely payments 4,000 dollars or more in expected pre-pregnancy benefits Benefits During Pregnancy 24/7 coordinator support 300 dollars per month wellness allowance for singleton pregnancies

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Full-time Description IT Maintenance Technician Doota Industrial America, a leading electrical/telecommunications company, is seeking a highly skilled and motivated It Maintenance Technician to join our team. By joining Doota Industrial America, you will be part of a company that combines the agility of a start-up with the stability of an enterprise, providing unmatched opportunities for professional growth and development. Demonstrate a fundamental understanding of TCP/IP protocols, including networking addresses, serial connections, ethernet connections, VLANs and MAC addresses. Familiarity with connected nodes, including servers, and essential vendor manufacturing tools. Efficiently troubleshoot unexpected PC server and networking switch issues. Collaborate with multiple stakeholders, including networking administrators, IT administrators, strategy teams, server administrators, and technical line of business owners, to resolve issues promptly, both during production and non-production hours. Receive and process technical maintenance requests in JIRA from various technical business requesters. Understand the scope of requests and associated issues, proactively seek clarification when needed, and schedule IT releases accordingly. Develop and implement effective processes to complete requests and validate their successful execution post-production. Address and resolve any issues that may arise. Work with a variety of on-premises custom-proprietary PC applications to facilitate communication, research technical information, and schedule releases on different systems. Perform physical maintenance tasks within the manufacturing facility. Provide detailed written updates and documentation of activities. Requirements Minimum of a high school diploma or equivalent; additional technical certifications or relevant coursework is a plus.. 2+ years of experience as a field technician in the electrical or telecom industry Basic to intermediate knowledge of TCP/IP networking, connected nodes, and Windows for servers. Strong problem-solving skills with the ability to troubleshoot and resolve technical issues. Excellent communication and collaboration skills, with the ability to interact with multiple stakeholders. Experience with JIRA or similar issue-tracking tools is preferred. Ability to work in a dynamic manufacturing environment, both independently and as part of a team. Strong organizational skills and attention to detail. Flexibility to work during non-production hours as needed. Work on-site at a vendor location in Austin. What We Offer Health & Dental 401K Company Match 4% Vacation, Sick Time & Holidays Internal Mobility Unlimited Development Opportunities Professional Development Reimbursement Program Team Outings Who We Are At Doota Industrial America, we foster a vibrant environment that nurtures creativity, collaboration, and professional growth. As part of our family, you will have access to resources and support that empowers you to excel. Our commitment to culture, integrity, and continuous improvement lies at the core of our mission, propelling us to transcend industry boundaries and make lasting, positive impacts on the world. Embark on an exhilarating journey with Doota Industrial America, where we unite forward-thinking pioneers driven by a passion for innovation. We are expanding our dynamic teams with individuals eager to collaborate, build communities, and shape a brighter future together. Our doors are open to candidates from all walks of life, with diverse experiences, skill sets, and backgrounds, as we embrace the power of inclusion and diversity in our work culture. Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture and that your team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law, and it is the company's commitment to creating an inclusive workplace and how candidates can request reasonable accommodations.

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure. Key Responsibilities * Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices * Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions. * Assist with network configurations, including routers, switches, firewalls, and VPNs. * Perform routine system maintenance, including software updates, security patches, and backups. * Administer and troubleshoot Active Directory, Office 365, and cloud-based services. * Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service. * Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented. * Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions. * Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades. * Ensure adherence to security best practices, including data protection and access control. * Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging. Qualifications * Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). * 3+ years of experience in a technical support or similar IT role. * Proficiency in troubleshooting hardware, software, and networking issues. * Experience with Windows and mac OS operating systems, Active Directory, Office 365, and cloud services. * Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.). * Familiarity with ticketing systems and helpdesk management tools. * Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users. * Problem-solving mindset with attention to detail and a strong ability to prioritize tasks. * IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. Preferred Qualifications:Familiarity with Department of Defense (DoD) or military industry projects.Knowledge of autonomous systems or maritime technology. Physical Demands * Prolonged periods of sitting at a desk and working on a computer. * Occasional standing and walking within the office. * Manual dexterity to operate a computer keyboard, mouse, and other office equipment. * Visual acuity to read screens, documents, and reports. * Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies. * Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages). This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3). Benefits: Medical Insurance: Comprehensive health insurance plans covering a range of services Saronic pays 100% of the premium for employees and 80% for dependents Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents Time Off: Generous PTO and Holidays Parental Leave: Paid maternity and paternity leave to support new parents Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses Retirement Plan: 401(k) plan with company match Stock Options: Equity options to give employees a stake in the company's success Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office This role requires access to export-controlled information or items that require "U.S. Person" status. As defined by U.S. law, individuals who are any one of the following are considered to be a "U.S. Person": (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3). Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.