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Help desk analyst jobs in Coon Rapids, MN

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  • IT Intern

    Treasure Island Resort & Casino 4.1company rating

    Help desk analyst job in Farmington, MN

    . Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
    $14.3 hourly 3d ago
  • Support Analyst

    Lucas James Talent Partners

    Help desk analyst job in Bloomington, MN

    At TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution. General Responsibilities: · Create and maintain positive customer relationships · Utilize help desk software to track and resolve software problems and requests · Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner · Troubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions · Identify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams · Required to be on-call for support issues during non-business hours on a rotating basis · Willingness to learn new technologies as they become available · Assist in the development of online FAQs and knowledge base · Learning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines · Report all billable hours and expenses · Performs other related duties as assigned Required Skills and Abilities: · Excellent verbal and written communication skills · Excellent interpersonal and customer service skills · Proficient in Microsoft Office Suite or related software · Excellent organization skills and attention to detail · Basic understanding of Software procedures and systems such as SQL · Ability to work independently Education and Experience: · Associates degree or higher preferred · 1+ years of customer service experience · Ability to be self-taught in a variety of software applications and languages · Ability to learn new technologies, software platforms, and retain information quickly · Team player with goal-oriented personality · Ability to work with non-technical end users on first level support issues Physical Requirements: · Prolonged periods sitting at desk and working on a computer · Must be able to lift up to 10 pounds at times TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following: Paid Time Off Holiday Pay Volunteer Time Off Medical Insurance Health Savings Account with Employer Contribution Dental Insurance Vision Insurance 401(k) with Employer Match Life Insurance and AD&D Short-Term and Long-Term Disability Insurance Paid and Unpaid Leave of Absences
    $47k-80k yearly est. 4d ago
  • Desktop Support Engineer

    Tata Consultancy Services 4.3company rating

    Help desk analyst job in Minneapolis, MN

    Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $50k-70k yearly 5d ago
  • IT Service Desk Analyst | Part-Time (28659)

    Dahl Consulting 4.4company rating

    Help desk analyst job in Minneapolis, MN

    Title: IT Service Desk Analyst | Part time Job Type: Contract (6 months) Schedule: Tuesday - Thursday | 8am - 4pm Compensation: $20 - $30 p/h Industry: Consumer Food & Beverages --- About the Role We are hiring an IT Service Desk Analyst on behalf of a global leader in the consumer packaged goods industry. This organization is known for its commitment to innovation, operational excellence, and employee empowerment. The role is part of a centralized Global Shared Services team that supports enterprise-wide technology needs. As an IT Service Desk Analyst, you will play a key role in delivering high-quality, in-person technical support to employees at corporate headquarters. Job Description As an IT Service Desk Analyst, you will provide Level 1 IT support in a fast-paced, customer-focused environment. You'll troubleshoot hardware, software, and AV issues, resolve service requests, and contribute to process improvements that enhance the employee experience. This role requires strong communication skills, technical proficiency, and a proactive mindset. Key Responsibilities: Deliver in-person technical support for laptops, software, and AV equipment in conference rooms. Troubleshoot and resolve incidents and service requests efficiently. Provide exceptional customer service to employees across all levels. Monitor and manage escalations from external service providers. Maintain and update service documentation and standard operating procedures. Identify and lead process improvement initiatives to enhance service quality. Meet performance metrics related to service delivery and customer satisfaction. Qualifications Required Qualifications: High school diploma or equivalent. Minimum 1 year of experience in IT support or help desk environment. Technical Skills: Active Directory (AD) Computer Hardware Support Microsoft Office 365 Working knowledge of: Microsoft Windows 11 Microsoft Office Suite VPN and network connectivity Computer hardware and peripherals Cybersecurity fundamentals Strong customer service orientation. Excellent verbal and written communication skills. Ability to work independently and collaboratively. Organizational skills and adaptability to changing priorities. Preferred Qualifications: Associate's degree or IT certification/accreditation. Experience with ServiceNow or similar ITSM platforms. Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: *********************************************** Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
    $20-30 hourly 1d ago
  • Desktop Support Technician

    Aequor 3.2company rating

    Help desk analyst job in Minneapolis, MN

    Job Title: Information Technology Support (IT Service Desk Analyst) 5+ months Schedule: Tuesday - Thursday | 8:00 AM - 4:00 PM PART TIME: Standard Hours Per Week: 22.50 PAY RATE:$35/HR ON W2 Position Overview The IT Service Desk (solve IT) team is part of the Global Shared Services Organization at company providing essential business and employee support across the enterprise. Through strategic partnerships, the team enables business success and employee productivity. As an IT Service Desk Analyst, you will provide primarily in-person Level 1 IT support in a fast-paced, dynamic environment. This role focuses on delivering superior customer experiences through innovative solutions, technical expertise, and a customer-first mindset. Key Accountabilities Provide technical troubleshooting support for laptop hardware, software, and AV equipment in conference rooms. Assess, research, and resolve IT incidents and service requests efficiently. Deliver exceptional customer service and maintain a professional, user-focused approach. Identify and lead process improvement initiatives to enhance operations and user experience. Monitor and manage escalations from external service providers. Update Standard Operating Procedures (SOPs) and service documentation to reflect current practices. Meet and maintain key performance metrics to ensure high-quality service delivery. Minimum Qualifications High school diploma or equivalent. Minimum 1 year of experience providing technology support. Foundational support knowledge of: Microsoft OS (Windows 11) Microsoft Office Suite VPN, network, hardware, and peripherals Cybersecurity best practices Strong customer-first mindset. Excellent verbal and written communication skills. Strong organizational skills with the ability to adapt to changing priorities. Capability to work independently and collaboratively in a team environment. Ability to work cross-functionally and drive process improvements to minimize technical disruptions. Preferred Qualifications Associate's degree or IT learning accreditation/certification (e.g., CompTIA, Microsoft, etc.).
    $35 hourly 1d ago
  • Technical Support Specialist

    Altacent LLC

    Help desk analyst job in Minneapolis, MN

    Join a dynamic and supportive team dedicated to providing top-tier technical assistance. We pride ourselves on strong leadership, a collaborative environment, and excellent opportunities for growth. As a Technical Support Specialist, you'll be part of an organization that values continuous learning, innovation, and professional development. Responsibilities: Handle client-facing calls and actively participate in the inbound call queue. Answer basic "how-to" questions and troubleshoot issues related to passwords, Outlook, Office Suite, printers, hardware, Chrome/Edge browsers, network drives, and virtual machines. Experience with Maas360, RSA tokens, Citrix, Webex, and Pulse is a plus. Collaborate with team members across the department to provide comprehensive support. Utilize established knowledge base (KB) articles to troubleshoot and resolve issues. Engage in continuous learning through hands-on experience and guided training. Manage customer technical support cases via phone and email. Qualifications: 2+ years of help desk experience or CompTIA A+ certification. Local candidates only.
    $36k-61k yearly est. 3d ago
  • Information Technology Support Technician

    Akkodis

    Help desk analyst job in Saint Paul Park, MN

    Akkodis is seeking an IT Support Technician for a 12-month Contract job with a client in Saint Paul Park, MN. We are looking for people with hands-on/break-fix/desktop and hardware support experience. Pay Range: $25/hr-$28/hr on W2. The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description: Technical Skills: Proficient in supporting Apple iOS and mobile devices Experience with ServiceNow (ITIL framework) End-user hardware support (Dell/HP PC's) Windows 11 operating system Application, networked printer(s), and adv network troubleshooting Summary of Responsibilities: Install, maintain, and support field IT systems (including specialized Laboratory PC's), including desktop and laptop hardware Configure and manage Microsoft Windows operating systems Perform software installation and updates Support network and stand-alone printers Provide remote access support Manage network switching and cabling Maintain audio-visual equipment and mobile device connectivity Support Cisco telephones and radio systems Handle basic server hardware maintenance Demonstrate proficiency in managing and maintaining network infrastructure, including switches and related components If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at **************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ****************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance
    $25 hourly 5d ago
  • Desktop Support Specialist

    Eteam 4.6company rating

    Help desk analyst job in Wayzata, MN

    Job Title: Windows Desktop Engineer Pay Rate: $28 - $30/hr on W2 Duration: 06+ Months (Possibility of Extension) Technical/Functional Skills: * Image building * Driver management * SCCM/MECM/Intune * Task Sequences * Microsoft Deployment Toolkit (MDT) * WinPE * General networking knowledge, DNS/DHCP * Active Directory * Group Policy * Advanced Windows debugging experience Roles & Responsibilities: Windows Hardware Management Manage annual hardware transitions with PC vendor Roadmap review, standards, and specifications approval Image updates and driver testing for new models Documentation of hardware models to SharePoint Bi-annual Driver updates for all supported hardware models 3rd level escalation points for client hardware issues Maintain hardware standards documentation Support hardware evaluation and selection by testing compatibility and performance of new device models. Windows Image Management Quarterly Updates to Image Patch levels 3rd level escalation point for Windows issues Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors. Planning, testing, and deployment of Windows OS Upgrades Ensure timely completion of Windows OS Upgrades before EOL OS Hardening and Secure config to CIS standards Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management OS Provisioning lead WinPE boot media updates and management MECM Task Sequence updates and support Intune Autopilot design, updates, management MDT scripts and UI updates 3rd level support for SCCM imaging issues 3rd level Intune/Azure Autopilot support Misc Company Portal management, app publishing, installation support Assist with MECM client upgrades, issues, and support Hardware lab management, racking, cabling, asset disposal Generic Managerial Skills: * OS and Hardware Documentation * Working with Dell for hardware transitions * Communication with clients and customers * Self-motivated, independent, comfortable working with a high-performance team Required Qualifications: * Strong experience in Windows and hardware support * Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience. * Scripting experience, any language (VBScript and PowerShell preferred) * Windows deployment and/or upgrade experience * Windows Image build and configuration Preferred Qualifications: * 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization * Experience in a globally distributed, large multinational company * 5+ years' experience with MECM, Intune, SCORCH, and GPO management * SQL and Power BI query and reporting skills preferred but not required * Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required * Experience with patching strategies, vulnerability remediation, and compliance enforcement Recommended Certifications * Microsoft Certified: Windows Client or Modern Desktop Administrator * ITIL Foundation Certification
    $28-30 hourly 2d ago
  • Adult Residential Support Professional - Full Time 1st Shift

    Lutheran Social Services of Wi & Upper Mi 3.7company rating

    Help desk analyst job in South Saint Paul, MN

    Lutheran Social S vices of Wisconsin and Upper Michigan is seeking an Adult Residential Support Professionals to join our Exodus House Team! Exodus House provides transitional residential services to adult males referred by the Department of Corrections. This is a 12 bed facility for young adult men with an average stay of 90-120 days. Lutheran Social Services (LSS) - Exodus House is located in Hudson, Wisconsin. With support from our counselors and supervisor, our Adult Residential Support Professionals perform work involving the care, services, and treatment of clients seeking services in Addictions and Restorative Justice (ARJ) facilities (Substance Use Disorder and/or criminogenic risk/needs/responsivity factors). This is a continuous posting in anticipation of future full-time (40 hours/week), benefit eligible opportunities on 1st shift. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and record May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, access and use the LSS HRIS system, utilize LSS EHR systems, and complete required on-line training. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to frequently do the following: stand, bend/stoop, crouch, kneel, use stairs, and walk. The incumbent of this position works in a community based residential environment. The incumbent will also be exposed to outdoor conditions when monitoring outdoor activities with residents, assisting with shoveling snow in the winter on sidewalks to assure safety, and potentially assisting with yard care spring-fall. The noise level in the work environment is usually moderate. TRAVEL: Ability to travel on day trips as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer (EOE).
    $27k-31k yearly est. 13d ago
  • Information Technology Support Technician

    Teceze

    Help desk analyst job in Eden Prairie, MN

    We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability. Key Responsibilities Scope of Work / Activities to be Covered Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices. Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability. Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues. Conduct preventive maintenance activities such as security checks, system health checks, and patch updates. Monitor and coordinate critical service requests with remote teams and vendors as needed. Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through. Expected Results Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period. Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills. Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure. Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability. Qualifications & Skills Proven experience in IT support, helpdesk, or desktop engineering roles. Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals. Familiarity with ITSM ticketing systems and incident management processes. Ability to conduct preventive maintenance and security checks. Strong communication skills and ability to interact with end-users at all levels. Detail-oriented with strong documentation and reporting skills. Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
    $34k-54k yearly est. 3d ago
  • Information Technology Field Technician

    Infosys 4.4company rating

    Help desk analyst job in Eden Prairie, MN

    Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies L1 level network troubleshooting and resolution for LAN Connectivity Hands & feet support to Backend team for Network/Server/application issue Working with vendor support contacts to resolve technical issues Labelling Racks & devices Server mounting/movement Network & Sharing printer installation Knowledge of Office 365 support Coverage/compliance software installation and troubleshooting Good communication skill Good Knowledge of DHCP, DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement Support Mac devices Strictly adhere to defined Service Level Agreements (SLA's) Support recurring meetings, events, and after-hours activities as required Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: • Excellent problem-solving, communication, and documentation skills • Ability to work independently and manage technical issues. • Willingness to learn new technologies and adapt to different roles Good to have any or more certificates such as: CompTIA A+, Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Pay = $19.23/hr. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $19.2 hourly 2d ago
  • Information Technology Technician

    Gamer Packaging, Inc. 4.0company rating

    Help desk analyst job in Minneapolis, MN

    Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story! With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success. The enthusiasm generated within Gamer Packaging is infectious and is the reason we've organically grown our sales to over $200 million in our 38-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence. Our Mission Gamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service. Part-Time Information Technology Technician Are you an early-career IT professional with a passion for problem-solving, hands-on learning, and helping others? Do you enjoy troubleshooting technical issues, supporting users, and working in a dynamic, fast-paced environment? If you're ready to grow your IT skills and contribute to a collaborative team, then we want YOU to join Gamer Packaging as a Part-Time Information Technology Technician! What you'll be doing: As an IT Technician at Gamer Packaging, you'll play a key role in supporting our employees by resolving technical issues, setting up hardware and software, and helping to maintain IT systems across the organization. You'll assist with onboarding new employees, manage service tickets, and provide direct support for day-to-day IT operations in our Minneapolis office. This is a great opportunity for someone looking to grow their experience in a supportive, hands-on environment. Your key responsibilities will include: Provide day-to-day IT support via phone, email, and ticketing system. Set up, configure, and deploy hardware for new hires and current employees. Troubleshoot software, system, and network issues under the guidance of senior IT staff. Deliver on-site support for employees in the Minneapolis office. Assist with onboarding new hires, including workstation setup and orientation. Manage user accounts, group memberships, and license assignments in Microsoft 365 / Entra ID (Azure AD). Document incidents, resolutions, and recurring issues to support process improvement. Maintain user information across Gamer software platforms. The skills and expertise you will bring to the role: Our most successful employees are those that can wear many hats, work seamlessly with a variety of people, and can see what needs to be done--and just gets it done! 0-2 years of experience in IT support, help desk, or equivalent technical experience. Familiar with Windows 10/11 and common business productivity applications. Proficient with Microsoft 365 (Outlook, Teams, OneDrive, etc.). Basic knowledge of Azure Active Directory / Entra ID (user management, security groups, password resets). Foundational understanding of networking concepts (WiFi, VPN, LAN/WAN troubleshooting). Strong communication and customer service skills. Ability to follow IT processes and standards with strong attention to detail. Comfortable working independently and collaboratively across departments. This is a part-time, in-office position, working standard business hours on Tuesdays, Wednesdays, and Thursdays at our Minneapolis office, with flexibility on hours. What we offer: Gamer Packaging offers a fun, fast-paced work environment, full benefits, and this part-time opportunity is perfect for someone looking to grow their IT career while maintaining a flexible schedule. Compensation: $18-$20/hr (compensation will be based on experience and qualifications)
    $18-20 hourly 1d ago
  • ERP Support Specialist

    Tricom Technical Services 4.5company rating

    Help desk analyst job in Plymouth, MN

    We are seeking an ERP Support Specialist to provide technical support for ERP and connected systems, ensuring smooth operation, resolving issues, and optimizing system usage. In this role, you will collaborate with business users to manage tickets, implement updates, and improve workflows. Responsibilities Manage ERP support tickets from receipt to resolution. Participate in software selection, planning, implementation, and upgrades. Develop test plans, perform QA, and manage change processes. Maintain ERP documentation and train end-users. Ensure data integrity, security, and monitor system performance. Act as Subject Matter Expert for ERP applications and best practices. Coordinate with vendors for fixes and patches. Analyze workflows and recommend improvements. Requirements Associate Degree in Computer Science or related field. 2+ years of ERP support experience (Sage X3 V12 preferred). Strong SQL and database management skills. Ability to explain technical issues to non-technical users. Excellent communication, problem-solving, and organizational skills. Knowledge of data integrity, security best practices, and agile concepts. This is a 6-month Contract-for-Hire with the potential to be a permanent opportunity with our Minneapolis-based client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available. H1-B Visa sponsorship is available for this position. No third-parties, please.
    $30k-38k yearly est. 2d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Saint Paul, MN

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-42k yearly est. 10d ago
  • Production Support Technician IV (Onsite)

    RTX

    Help desk analyst job in Burnsville, MN

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here: Security Clearance: None/Not Required Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. This job is for a Production Support Technician, covering the Air Data Sensors portfolio of products on 3rd shift. You will support the needs of the manufacturing floor in real time, helping to answer questions and remove barriers to production. You will also have opportunities to apply your advanced skills solving complex problems and adapting procedures, processes, and techniques. To be successful accomplishing tasks and goals in this position, you will need experience making sound, data driven decisions and taking calculated risks. You will have the opportunity to develop your skills and career learning from senior professionals and following your individual development plan. WHAT YOU WILL DO: Identify, disposition, and help progress products that are non-conforming. Support manufacturing activities through the resolution of production problems, fabrication of complex hardware, equipment, and training. Self-manage workflow throughout area with minimal guidance, to achieve team goals. Estimate timeline of defect resolution or process enhancements. Identify and correct minor process, material, design, or equipment problems Actively participate in material review activities including troubleshooting of non- Conformances and disassembly of nonconforming products to identify root cause. Perform mid-level (moderately complex) testing or mechanical operations on production/repair hardware including troubleshooting to component level. Provide skill specific training to improve technique and/or understanding of theory of operation. Perform technical tasks based on written or verbal instructions. Utilize technical assets. Utilize microelectronic, electronic, optical, electro-optical, mechanical, or electromechanical equipment. Perform advanced troubleshooting, calibration or modification of hardware, fixtures, and software. Apply technical expertise in the Quality Escape evaluations, Help in development and maintenance of complex products, devices, tests, or procedures under constantly changing conditions Assist in designing fixtures or mechanical parts. Provide technical solutions to engineering. Participate on safety initiatives. Provide accurate recording of time changes, test data. Parts usage, etc. This requires data interpretation. Generate reports from test results and communicate results or take immediate corrective action to assure proper disposition of items in question. Utilize multiple databases to create/use necessary information to provide information for decision making requiring judgment. Manage technical assets which requires support from personnel, outside sources, and other functional groups to complete tasks. Requisition, manage, and maintain technical assets. QUALIFICATIONS YOU MUST HAVE: Typically requires HS diploma (or equivalent, e.g. G.E.D in the US) or vocational/technical education in related discipline with a minimum of 4 years of relevant experience 4+ years of experience as a production support technician. QUALIFICATIONS WE PREFER: Strong mathematical skills Previous manufacturing work experience SAP experience Strong blueprint understanding SCHEDULE: 3rd Shift Friday, Saturday, Sunday 6AM-6:30PM WHAT WE OFFER BENEFITS Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is $50,924 - $95,511. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $50.9k-95.5k yearly 6d ago
  • Production Support Technician IV (Onsite)

    RTX Corporation

    Help desk analyst job in Burnsville, MN

    Country: United States of America Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of "U.S. Person" go here: ********************************************************************************************** Security Clearance: None/Not Required Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology. This job is for a Production Support Technician, covering the Air Data Sensors portfolio of products on 3rd shift. You will support the needs of the manufacturing floor in real time, helping to answer questions and remove barriers to production. You will also have opportunities to apply your advanced skills solving complex problems and adapting procedures, processes, and techniques. To be successful accomplishing tasks and goals in this position, you will need experience making sound, data driven decisions and taking calculated risks. You will have the opportunity to develop your skills and career learning from senior professionals and following your individual development plan. WHAT YOU WILL DO: * Identify, disposition, and help progress products that are non-conforming. * Support manufacturing activities through the resolution of production problems, fabrication of complex hardware, equipment, and training. * Self-manage workflow throughout area with minimal guidance, to achieve team goals. * Estimate timeline of defect resolution or process enhancements. * Identify and correct minor process, material, design, or equipment problems * Actively participate in material review activities including troubleshooting of non- * Conformances and disassembly of nonconforming products to identify root cause. * Perform mid-level (moderately complex) testing or mechanical operations on production/repair hardware including troubleshooting to component level. * Provide skill specific training to improve technique and/or understanding of theory of operation. * Perform technical tasks based on written or verbal instructions. Utilize technical assets. * Utilize microelectronic, electronic, optical, electro-optical, mechanical, or electromechanical equipment. * Perform advanced troubleshooting, calibration or modification of hardware, fixtures, and software. * Apply technical expertise in the Quality Escape evaluations, * Help in development and maintenance of complex products, devices, tests, or procedures under constantly changing conditions * Assist in designing fixtures or mechanical parts. * Provide technical solutions to engineering. * Participate on safety initiatives. * Provide accurate recording of time changes, test data. Parts usage, etc. This requires data interpretation. * Generate reports from test results and communicate results or take immediate corrective action to assure proper disposition of items in question. * Utilize multiple databases to create/use necessary information to provide information for decision making requiring judgment. * Manage technical assets which requires support from personnel, outside sources, and other functional groups to complete tasks. * Requisition, manage, and maintain technical assets. QUALIFICATIONS YOU MUST HAVE: * Typically requires HS diploma (or equivalent, e.g. G.E.D in the US) or vocational/technical education in related discipline with a minimum of 4 years of relevant experience * 4+ years of experience as a production support technician. QUALIFICATIONS WE PREFER: * Strong mathematical skills * Previous manufacturing work experience * SAP experience * Strong blueprint understanding SCHEDULE: 3rd Shift Friday, Saturday, Sunday 6AM-6:30PM WHAT WE OFFER BENEFITS Some of our competitive benefits package includes: * Medical, dental, and vision insurance * Three weeks of vacation for newly hired employees * Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option * Tuition reimbursement program * Student Loan Repayment Program * Life insurance and disability coverage * Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection * Birth, adoption, parental leave benefits * Ovia Health, fertility, and family planning * Adoption Assistance * Autism Benefit * Employee Assistance Plan, including up to 10 free counseling sessions * Healthy You Incentives, wellness rewards program * Doctor on Demand, virtual doctor visits * Bright Horizons, child and elder care services * Teladoc Medical Experts, second opinion program * And more! Learn More & Apply Now! Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. The salary range for this role is $50,924 - $95,511. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms
    $50.9k-95.5k yearly Auto-Apply 23d ago
  • IT Intern

    Treasure Island Resort & Casino 4.1company rating

    Help desk analyst job in Cottage Grove, MN

    . Pay Rate: $14.25/hour ESSENTIAL DUTIES AND RESPONSIBILITIES Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements Complete special projects to support assigned area with meeting business needs while satisfying internship requirements Provide accurate and consistent support in assigned department Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution Escalate issues as appropriate Provide end user support of hardware and software systems Maintain, review and update department documentation, problem and solution documentation and procedures and processes Maintain files for IT service requests Ensure proper protocols are followed for all submitted requests Track application and system documentation as well as training materials Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting Conduct testing on systems and document results Collaborate with other IT staff and vendors to provide support Create, monitor and process user requests following established procedures Assist and mentor help desk staff and ensure help desk coverage Assist in troubleshooting spreadsheets, databases and other office productivity tools Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly Assist Network Team in supporting and maintaining of the network infrastructure Install and upgrade computer components and software, manage virtual servers and integrate automation processes Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless) Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization Manage Data Center, including power and environmental requirements Work 3 - 5 special events, including parades, concerts, fairs and festivals to assist with property needs * Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements. KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed Preferred: Previous guest service experience Skills Required: Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Excellent verbal and interpersonal communication skills Excellent problem solving skills Abilities Required: Ability to work fast and efficiently Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to manage projects in a timely and efficient manner Ability to independently complete multiple tasks in a professional manner Ability to serve both internal and external customers REQUIRED TRAINING Treasure Island guest service training Any position-related training as determined by division director PHYSICAL DEMANDS Must be able to walk and / or stand for long periods throughout the day Must have a good sense of balance, and be able to bend, kneel and stoop Must have the ability to independently lift up to 25 pounds on a frequent basis Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination WORKING ENVIRONMENT Work may be performed throughout the property (indoors and outdoors) including flashing lights, frequent loud noises and cigarette smoke Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact
    $14.3 hourly 3d ago
  • Desktop Support Engineer

    Tata Consultancy Services 4.3company rating

    Help desk analyst job in Golden Valley, MN

    Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
    $50k-70k yearly 5d ago
  • Adult Residential Support Professional - Full Time 1st Shift

    Lutheran Social Services of Wi & Upper Mi 3.7company rating

    Help desk analyst job in Cottage Grove, MN

    Lutheran Social S vices of Wisconsin and Upper Michigan is seeking an Adult Residential Support Professionals to join our Exodus House Team! Exodus House provides transitional residential services to adult males referred by the Department of Corrections. This is a 12 bed facility for young adult men with an average stay of 90-120 days. Lutheran Social Services (LSS) - Exodus House is located in Hudson, Wisconsin. With support from our counselors and supervisor, our Adult Residential Support Professionals perform work involving the care, services, and treatment of clients seeking services in Addictions and Restorative Justice (ARJ) facilities (Substance Use Disorder and/or criminogenic risk/needs/responsivity factors). This is a continuous posting in anticipation of future full-time (40 hours/week), benefit eligible opportunities on 1st shift. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and record May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, access and use the LSS HRIS system, utilize LSS EHR systems, and complete required on-line training. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to frequently do the following: stand, bend/stoop, crouch, kneel, use stairs, and walk. The incumbent of this position works in a community based residential environment. The incumbent will also be exposed to outdoor conditions when monitoring outdoor activities with residents, assisting with shoveling snow in the winter on sidewalks to assure safety, and potentially assisting with yard care spring-fall. The noise level in the work environment is usually moderate. TRAVEL: Ability to travel on day trips as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer (EOE).
    $27k-31k yearly est. 13d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Help desk analyst job in Minneapolis, MN

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $32k-42k yearly est. 10d ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Coon Rapids, MN?

The average help desk analyst in Coon Rapids, MN earns between $25,000 and $50,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Coon Rapids, MN

$35,000
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