Help desk analyst jobs in El Cajon, CA - 693 jobs

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. 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Under the guidance of the Department Chair and Simulation Director, the Technology Specialist will provide comprehensive simulation support to the San Marcos campus. The role provides technical and mechanical support for the Speech-Language Clinic and simulation labs. The coordinator will work closely with the campus leads as a central resource for faculty, students, the campus community, and community partners. Position Summary Speech Language Pathology Technology Support Specialist (Technology Support Specialist I) This is a full-time, temporary, non-exempt position ending on or before one year from date of hire. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, and Work Schedule Anticipated Hiring Salary Amount: $4,595 per month CSU Classification Salary Range: $4,595 - 6,694 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a Personal Holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our Benefits Portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. This position is required to work in person on campus. California State University San Marcos A mid-size university located in San Diego's vibrant North County, we are dedicated to service, innovation, leadership and student success. We have an attentive faculty and state-of-the-art facilities which offer our students hundreds of opportunities to learn, lead, play and serve. California State University San Marcos is a new kind of university, pushing the boundaries of innovation to prepare tomorrow's leaders, build stronger communities and solve pressing issues. Cutting-edge research meets hands-on application at our campus and in the real world. Application Process This position is open until filled. For assurance of full consideration, please submit application, cover letter and resume by 11:59pm on December 7, 2025. Applicants who require an accommodation during the application or testing process due to a disability recognized under the Americans with Disabilities Act (ADA)/CA Fair Employment and Housing Act (FEHA) should notify the Office of Human Resources at ************** or e-mail: ************. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at *********************************************** Pursuant to the CSU Out-of-State Employment Policy, as of January 1, 2022, the California State University is prohibited from hiring employees to perform CSU-related work outside the state of California. California State University San Marcos is not a sponsoring agent for staff or management positions (i.e. H1-B visas). Advertised: Nov 20 2025 Pacific Standard Time Applications close:

Job Description Kros-Wise is seeking a full-time Preventative Maintenance System (PMS) Support Technician II in San Diego, CA. Overview: Provide maintenance support for accomplishing a wide range of Preventive Maintenance System (PMS) checks during ships planned maintenance availabilities. Duties & Responsibilities: Perform a variety of preventative maintenance checks in accordance with prescribed Navy Maintenance Requirement Cards (MRCs). Validate system/equipment tag out/lock out as required. Comply with all and PPE requirements as required for assigned maintenance. Utilize a range of basic hand tools to accomplish assigned maintenance checks. Advise PMS Lead of any equipment and/or material deficiencies encountered during the performance of assigned maintenance. Advise PMS Lead of any system/equipment not tagged out as required by MRC. Advise PMS Lead of all assigned maintenance completed in its entirety. Pre-stage maintenance enclosures/trailers with required tools, material and PPE as required for upcoming scheduled ships maintenance availabilities. Advise PMS Lead of any maintenance tools, material and/or PPE deficiencies. Be available to perform overtime duties as required to meet ships planned maintenance availability deadlines. Be available for out of area travel within the Continental U.S to support ships maintenance availabilities as required. Required Qualifications: Have active security clearance or ability to obtain Secret security clearance High school diploma/equivalent. Two years related work experience, Navy and or maritime industry preferred. Able to obtain and maintain access (DBIDS) to military installations and private shipyards. Prior 3-M Maintenance Person 301 Qualification. Basic mechanical aptitude and skills. Knowledge of Lockout Tag-out procedures. Active listening, effective interpersonal, oral and written communication skills.

Job DescriptionDescription: Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at San Diego, CA. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. This position is contingent on contract award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements: What you'll need to have to join our award-winning team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What sets you apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

YOUR ROLE: HELP DESK AGENT As Help Desk Agent (Full-Time, Hourly), you will be responsible for the support of desktop computer and related equipment and software both at our stores and the Store Support Center (SSC). This is more than a Help Desk Agent role. It's your chance to help shape the future of retail experiences for our guests. Your mission? Supporting our Stores and SSC team members as the primary point of contact on the IT Support Line and IT ticketing software. Here's the exciting part! You will create lasting relationships, uphold our high standards, and take on additional duties as necessary based on business priorities. With that, you will play a crucial role in helping our stores deliver the best possible experience to every guest, every time, as we continue to wow our guests. WHAT YOU'LL DO: Partner with other members of the IT/IS staff, contractors, and vendors to ensure efficient computer operations to the SSC and to the stores. Maintain professional currency on technology in use within the corporation as well as be aware of industry trends which may benefit or impact the organization. Help establish and ensure computers systems remain in service to process corporate and partner revenue streams. Provide input into the annual budget and help ensure equipment acquisitions and service expenditures conform to the budget. Responsible for answering IT Support Line calls, responding to IT tickets and e- mail, and acts as an escalation point for outsourced support vendors. Provide primary support for any computers, software, and related equipment located at the SSC, and secondary support for any computers, software, and related equipment located at the stores. Provide backup support and administration of any POS and related software located at a store location, as well as backend POS systems located at the SSC. Prepare equipment for shipment to stores by imaging computers, configuring peripherals, and fully testing to make sure all is functional before shipment. Provide backup support and administration of any phone equipment located at the SSC. Act as partner with other members of the IT/IS department, vendors, and partners to provide solutions for both the Store Support Center as well as the store locations. Support and assist with special projects and company initiatives as needed Other duties as assigned. WHAT MAKES YOU A GREAT FIT: Technical Requirements - The technical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job and may change over the course of time. Desktop Operating Systems: Windows 10, 11 Microsoft Office 365 Computer Hardware: Desktops, laptops, printers, POS peripherals. Network Equipment: Layer 3 switching/VLANs, router configuration, VPN, Firewalls, Ring Central phones Oracle POS, Verifone payment landscape PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you'll need to stand, walk and use your hands frequently. You'll work in a data center environment with both colder than normal temperatures and louder than normal sound levels. Occasionally, you'll also reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl. Lifting, moving, and carrying items weighing up to 50 pounds is part of this job. TRAVEL REQUIREMENTS: Get ready to hit the road! You will travel some, up to 10% of the time, giving you the opportunity to visit our stores across various locations.

We are conducting a confidential search for an experienced IT Helpdesk Analyst to provide end -user support and maintain secure technology operations in a dynamic, global environment. The ideal candidate will have hands -on experience with troubleshooting, system administration, and IT security best practices. Key Responsibilities: Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues. Administer and secure office infrastructure, networks, and collaboration tools. Support daily IT operations across multiple office locations, including global entities. Implement technology projects as directed by IT leadership to align with organizational goals. Provide technical training and support to staff on operating systems, tools, and security practices. Manage onboarding/offboarding, including account setup, passwords, and system access. Maintain inventory of IT assets, equipment, and licenses. Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices. Support and maintain ticketing systems, cloud -based directory services, and computer imaging for Windows/mac OS. Monitor and deploy system updates, patches, and security enhancements. Ensure all systems and user activity remain compliant with organizational and regulatory requirements. Qualifications: 2+ years of IT helpdesk or technical support experience. Strong knowledge of hardware, software, and network troubleshooting. DataClear Certification (or equivalent) required. Experience with Windows and mac OS environments. Familiarity with cloud -based systems, ticketing platforms, and directory services. Excellent communication and customer service skills. Ability to work independently, prioritize tasks, and escalate issues as needed. Strong organizational skills with attention to detail. Compensation & Benefits: Competitive salary based on experience. Comprehensive health, dental, and vision insurance. Retirement plan with company match. Professional development and growth opportunities.

Must Have for this role: Entry level; looking for someone with 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Strong Communication Skills Written and Verbal to be able to stay focused on the conversation and manage calls for support. Great Customer Service skills with attention to detail and ability to listen Naturally inquisitive and want to learn and understand at deeper level Proactive with information gathering. Understand how to troubleshoot and when to escalate Plus, if they have industry specific certifications like A Plus, HDI, Network Plus, CompTIA Plus Service Desk Tier 1 Agent Job Description: First point of contact for the users who call our IT Service Desk Answers incoming calls, emails, chats Tracks all information in ticketing system Uses KB tool along with expertise to resolve tier 1 incidents and requests in a timely fashion Escalates unresolved problem/issues/requests to the proper tier 2 support team Troubleshoot basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support. Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. Become familiar with helpdesk policies and services. Become familiar with the Systems, Network, Core Applications and each team in the IT Department. Other duties as assigned by the Service Desk Manager. Qualifications: 2+ years of experience in IT space, including 1+ years of experience in technical support/ helpdesk. Demonstrate a general knowledge of operating systems and application software to provide a high level support. Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ability to utilize the applications for Microsoft Office for support, reporting and documentation. Excellent oral and written communication skills. Ability to provide technical support over the phone; excellent phone skills, professional demeanor. Excellent problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

Job Description Patenaude & Felix, APC of San Diego, CA is looking to hire a full-time Helpdesk Support to join our firm. Do you want to work for a law firm that offers you growth opportunities? Would you like to be part of a successful team? If so, please read on! This position earns competitive pay depending on experience. We also offer great benefits, including health, dental, vision, and a 401(k) plan with company match. If this sounds like the right opportunity for you, apply today! About Patenaude & Felix, APC Since 1991, our civil litigation law firm has grown and expanded to maintain offices in Arizona, California, Nevada, New Mexico, Oregon, Pennsylvania, and Washington. We serve all seven states by litigating for our Fortune 500 clients. Our firm is proud to have been recognized by numerous financial institutions and Fortune 500 Companies, for our professional and ethical representation. Position Overview: Patenaude & Felix is seeking a dedicated, skilled entry-level helpdesk support to join our team. In this role, you will be at the forefront of providing critical support to our employees, ensuring their systems remain secure and operational. As a Helpdesk Tech, you will be responsible for responding to user inquiries, assigning tickets, doing basic troubleshooting hardware and software issues, and delivering excellent customer service. This position requires a strong understanding of security protocols and best practices, as you will often interact with clients regarding their cybersecurity needs. Your role will involve resolving technical issues and educating users on safe practices to mitigate risks. This is an exciting opportunity for someone passionate about technology and eager to make a difference in protecting our company's digital assets. You will work with a collaborative team of professionals, and your contributions will be valued as we strive to maintain a secure computing environment for all our users. If you are ready to take on the challenge and grow your career in a fast-paced environment, we want to hear from you! Responsibilities: Provide first-level technical support for hardware and software issues related to computer and network security. Install Patches on computers to comply with the company's cybersecurity policies. Assist users in troubleshooting issues and offer solutions via phone, email, or in-person communication. Document incidents and service requests in a ticketing system, ensuring all information is accurate and complete. Monitor and manage helpdesk tickets to ensure timely resolution and responses to client inquiries. Educate users on cybersecurity best practices and safe computing habits to prevent security incidents. Coordinate with senior technicians and IT staff to escalate complex issues as necessary. Participate in regular training and professional development to stay current with industry trends and technologies. Requirements: Computer Science, Computer Information System Graduate. Some cyber security training/experience. Some training/experience writing code. Some knowledge of computer systems, networks, and security software/scenarios. Excellent communication skills, both verbal and written, to interact effectively with users and team members. Ability to analyze and solve problems quickly in a fast-paced environment. Familiarity with ticketing systems and remote support tools. Strong organizational skills and ability to manage multiple requests simultaneously. Willing to learn. Benefits 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Schedule This full-time position typically works Monday - Friday. Location: San Diego, 92123 The selected candidate must pass post-offer background, drug test and fingerprinting requirements. If you are a motivated individual who likes tackling new challenges and appreciates the feeling of a job well done, please contact us today.

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. * Be the primary point of contact and escalation for Executive and C-suite users. * Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. * Expedite issue resolution for executives by coordinating across IT teams. * Strong teamwork skills to collaborate effectively with other team members. * Work with key stakeholders across different business segments to understand their needs and provide technical solutions. * Troubleshoot moderate to complex hardware, software, network, and operating system issues. * Lead projects to improve IT operations and systems. * Collaborate with various groups to understand their technology needs and challenges. * Take ownership of issues to ensure timely resolution according to SLA. * Analyze, diagnose, and resolve moderately complex end-user problems. * Provide remote support for systems and applications. * Expedite issue resolution by coordinating with team members and management. * Accurately document details of issues, troubleshooting, and resolutions. * Maintain knowledge base articles to assist other technicians. * Identify appropriate assignment groups and transfer tickets accordingly. * Provide on-call support during non-business hours when needed. * Other duties as assigned YOU HAVE: * Ideally 5+ years of experience in enterprise IT support * Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs * Ideally 5+ years supporting Windows and iOS environments in large enterprises * Expertise supporting Microsoft Teams, conference rooms, and boardroom * Logitech Tap and Crestron device experience a plus * Expert knowledge of Windows 10/11, Office 365, iOS, device management. * Experience with SCCM, Azure AD, Active Directory, O365 * Experience with disk imaging including PXE booting devices using SCCM. * Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. * Experience supporting the deployment and changes of networking infrastructure. * Maintain accurate inventory of IT assets. * Strong leadership and project management skills. * Ability to manage executive relationships with poise and professionalism. * Strong problem solving and advanced troubleshooting skills. * Excellent written and verbal communication abilities. * Detail-oriented with strong documentation skills. * Ability to meet physical demands of role. * Desire to continuously expand your technical knowledge. * Experience working with ticket management systems (FreshService experience a plus). . WE HAVE: * A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day * nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. * Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** * Commitment to strengthen communities where our employees live and work * We encourage and support the philanthropic activities of our employees worldwide * Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money * Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: * Innovative & adaptable * Dedicated to absolute integrity * Focused on the customer first * Respectful and team oriented * Optimistic and energizing * Accountable for performance * Benefits to support the lives of our employees Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $26.10 - $48.50 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: * Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. * A 401(k) retirement plan and an employee stock purchase plan - both include a company match. * Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-OR1 #LI-Onsite #INDOTH

About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know how nuanced technology can be, and that's why it's our goal to make it work seamlessly for your business. We see our clients as partners, not tickets in a queue. Our team delivers a premium level of support that helps your people feel supported, confident, and productive while we manage the complexity behind the scenes. By connecting the tools you depend on with the people who use them every day, we make IT feel more human, dependable, and stress-free. Overview The Help Desk II Technician is a mid-level IT support role designed for professionals with hands-on technical experience and strong customer-facing skills. This position builds on Help Desk I responsibilities and requires deeper technical knowledge, greater autonomy, and the ability to troubleshoot and resolve more complex issues across systems, networks, and applications. Help Desk II technicians handle escalations from Help Desk I for issues that require greater technical depth and experience, while continuing to support reliable, secure, and efficient IT environments. Key Responsibilities Provide advanced technical support for desktops, laptops, mobile devices, operating systems, and business applications Receive and resolve escalated tickets from Help Desk I that require deeper technical investigation Troubleshoot hardware, software, network connectivity, and performance issues both remotely and onsite Traveling to client locations to assist with hands-on troubleshooting (all client sites are within 20 miles of the office) Support Windows and mac OS environments, including user profiles, system configurations, and OS-level troubleshooting Manage and support Microsoft 365, including Exchange, Teams, SharePoint, and OneDrive Assist with user account management in Active Directory and Azure AD, including permissions, group policies, and password issues Identify recurring issues and recommend long-term fixes or process improvements Document solutions, troubleshooting steps, and known issues in the ticketing system and internal knowledge base Communicate clearly with end users, setting expectations and providing timely updates Support onboarding and offboarding processes, including device setup and access provisioning Assist with patching, updates, and basic security tasks under established procedures Participate in an on-call rotation, including occasional weekend coverage, to support client needs Collaborate with senior engineers and other departments on projects and larger technical initiatives Required Skills and Experience 2-5 years of experience in a help desk or technical support role Strong working knowledge of Windows operating systems and basic mac OS support Experience supporting Microsoft 365 and common business productivity tools Solid understanding of networking fundamentals such as DNS, DHCP, TCP/IP, VPNs, and Wi-Fi Hands-on experience with Active Directory and basic Azure AD administration Familiarity with endpoint management, remote support tools, and ticketing systems Proven ability to troubleshoot independently and manage multiple issues at once Strong customer service skills with experience interacting directly with end users Ability to explain technical concepts clearly to non-technical audiences Preferred Qualifications Experience in an MSP or fast-paced support environment Exposure to security best practices, endpoint protection, and access controls Basic scripting or automation experience Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience What Success Looks Like in This Role Issues are resolved efficiently with minimal escalation End users feel supported, informed, and confident in the help they receive Documentation is clear, accurate, and consistently maintained Technical judgment improves system reliability and reduces repeat issues The technician operates with confidence, ownership, and accountability Why Work at IT TechPros IT TechPros is a place to build real technical experience and move your career forward. This role offers hands-on exposure to more complex IT environments, direct collaboration with senior engineers and cybersecurity professionals, and participation in projects that deepen your technical skills. Strong performance leads to expanded responsibilities, deeper specialization, and clear paths into senior support or cybersecurity-focused roles. We also focus on creating a workplace where people are supported and equipped to do their best work: Health and dental coverage for you and your family Generous vacation time that increases with tenure, allowing you to disconnect and recharge Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to continue building your skills Real-world experience with a well-established MSP and opportunities for career advancement Team lunches and seasonal events at some of San Diego's best spots Reporting Structure This role reports to the Chief Technology Officer and works closely with senior engineers and other technical teams.

Job Description Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking full-time Information Technology Administrators to support contract work out of San Diego, CA. Responsibilities: Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system, to include data communications network, operating systems, and physical and virtual servers. Perform System monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review System and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. Install hardware and software; Maintain or repair equipment Troubleshooting a variety of computer issues Offering technical support on-site or via phone or email Diagnose computer problems Set up computer equipment Schedule maintenance and teach clients to use programs Perform repairs and computer parts ordering Utilize SCCM to apply necessary OS patches and upgrades on a regular basis, upgrade administrative tools and utilities and configure/add new services as necessary Perform installs of servers/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Assist with the administration and maintenance of telephone equipment, protocols and routing queues necessary to meet business needs Plans and executes Information Technology activities projects/administrative duties as needed: document task, management of user and operational forms, inventory records, data calls, office file maintenance, etc. Qualifications: Active Top-Secret Security Clearance Bachelor's Degree plus 6 years of additional relevant work experience; or Associate's Degree plus 4 years of additional relevant experience; or 10 years of additional relevant work experience

Job DescriptionSalary: $22-$27/hr About Us IT TechPros is a Managed Service Provider built on the belief that IT should be simple, reliable, and genuinely helpful. We know how nuanced technology can be, and thats why its our goal to make it work seamlessly for your business. We see our clients as partners, not tickets in a queue. Our team delivers a premium level of support that helps your people feel supported, confident, and productive while we manage the complexity behind the scenes. By connecting the tools you depend on with the people who use them every day, we make IT feel more human, dependable, and stress-free. Overview The Help Desk II Technician is a mid-level IT support role designed for professionals with hands-on technical experience and strong customer-facing skills. This position builds on Help Desk I responsibilities and requires deeper technical knowledge, greater autonomy, and the ability to troubleshoot and resolve more complex issues across systems, networks, and applications. Help Desk II technicians handle escalations from Help Desk I for issues that require greater technical depth and experience, while continuing to support reliable, secure, and efficient IT environments. Key Responsibilities Provide advanced technical support for desktops, laptops, mobile devices, operating systems, and business applications Receive and resolve escalated tickets from Help Desk I that require deeper technical investigation Troubleshoot hardware, software, network connectivity, and performance issues both remotely and onsite Traveling to client locations to assist with hands-on troubleshooting (all client sites are within 20 miles of the office) Support Windows and mac OS environments, including user profiles, system configurations, and OS-level troubleshooting Manage and support Microsoft 365, including Exchange, Teams, SharePoint, and OneDrive Assist with user account management in Active Directory and Azure AD, including permissions, group policies, and password issues Identify recurring issues and recommend long-term fixes or process improvements Document solutions, troubleshooting steps, and known issues in the ticketing system and internal knowledge base Communicate clearly with end users, setting expectations and providing timely updates Support onboarding and offboarding processes, including device setup and access provisioning Assist with patching, updates, and basic security tasks under established procedures Participate in an on-call rotation, including occasional weekend coverage, to support client needs Collaborate with senior engineers and other departments on projects and larger technical initiatives Required Skills and Experience 2-5 years of experience in a help desk or technical support role Strong working knowledge of Windows operating systems and basic mac OS support Experience supporting Microsoft 365 and common business productivity tools Solid understanding of networking fundamentals such as DNS, DHCP, TCP/IP, VPNs, and Wi-Fi Hands-on experience with Active Directory and basic Azure AD administration Familiarity with endpoint management, remote support tools, and ticketing systems Proven ability to troubleshoot independently and manage multiple issues at once Strong customer service skills with experience interacting directly with end users Ability to explain technical concepts clearly to non-technical audiences Preferred Qualifications Experience in an MSP or fast-paced support environment Exposure to security best practices, endpoint protection, and access controls Basic scripting or automation experience Relevant certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience What Success Looks Like in This Role Issues are resolved efficiently with minimal escalation End users feel supported, informed, and confident in the help they receive Documentation is clear, accurate, and consistently maintained Technical judgment improves system reliability and reduces repeat issues The technician operates with confidence, ownership, and accountability Why Work at IT TechPros IT TechPros is a place to build real technical experience and move your career forward. This role offers hands-on exposure to more complex IT environments, direct collaboration with senior engineers and cybersecurity professionals, and participation in projects that deepen your technical skills. Strong performance leads to expanded responsibilities, deeper specialization, and clear paths into senior support or cybersecurity-focused roles. We also focus on creating a workplace where people are supported and equipped to do their best work: Health and dental coverage for you and your family Generous vacation time that increases with tenure, allowing you to disconnect and recharge Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to continue building your skills Real-world experience with a well-established MSP and opportunities for career advancement Team lunches and seasonal events at some of San Diegos best spots Reporting Structure This role reports to the Chief Technology Officer and works closely with senior engineers and other technical teams.

Job Title: IT Support Specialist (Temp) Job Type: Temporary Support Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the seamless operation of critical IT systems. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organization. The IT Support Specialist will be responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Familiar with both Office 365 and Apple/Mac is preferred. Responsibilities: User Support: Provide frontline technical support to end-users, including professionals and administrative staff. Respond to IT support requests promptly, addressing hardware, software, and network-related issues. Assist users with software installations, updates, and configuration. Hardware and Software Maintenance: Perform regular maintenance on computer systems, ensuring optimal performance. Install, configure, and troubleshoot hardware components and peripherals. Collaborate with vendors for hardware and software procurement. Network Support: Monitor and maintain the integrity of the network infrastructure. Troubleshoot network connectivity issues and ensure secure data transmission. Assist in the implementation of network upgrades and expansions. Security Compliance: Enforce and adhere to healthcare industry regulations and security standards. Implement security protocols to safeguard sensitive patient information. Conduct regular security assessments and audits. Documentation and Training: Create and update technical documentation for systems, procedures, and configurations. Provide training to end-users on IT best practices and security awareness. Collaboration and Communication: Work closely with other IT team members to address complex technical issues. Collaborate with healthcare professionals to understand their unique IT needs. Communicate effectively with all stakeholders, providing regular updates on ongoing issues and resolutions. Qualifications: Minimum of 2 years' experience with help desk support, troubleshooting common IT issues required. Previous Help Desk experience is required. 2 or 4-year IT related degree preferred. Relevant IT/Systems certifications a plus. Must be able to manage multiple tickets at one time. Demonstrate problem solving skills and solution development skills. Experience with ticketing systems and multiple vendor solutions. Certification A+ is highly preferred. Excellent time management, interpersonal and written and verbal communication skills. Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work. Familiarity with working in a lab environment a plus. This temporary position is located on-site in the San Diego, CA area. Hourly Pay Rate: $32-38/hr

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc. ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored. ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information. Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary. Documentation of technical fix solution and knowhow Participate in team meeting if required Participate in downtime maintenance testing, if required Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services. Knowledge handover upon completion of assignment, if required. Qualifications Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc. Experienced in Linux environments, comfortable in networking topics Scripting experience in Java, Python, is a plus. Fast learner and self-motivated in learning in new environment Strong analytical and problem solving skills Customer orientation Good team player and good communication skills English (written and spoken) is a must Additional Information PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.

Job DescriptionBoarhog will be hiring a Technical Support Specialist in San Diego CA to support the Surface Combat Systems Training Command (SCSTC) which requires Network Administrative Support, including Information Management, Computer and Local Area Network (LAN) Administration, Cyber Security, System Assessment and Authorization (A&A), Functional Area Needs Analysis/Research, Technical Documentation, and Technical Helpdesk Support. SCSTC consists of the Command and Staff located in Dahlgren, Virginia, as well as SCSTC Units, Sites, and Detachments worldwide. Travel may be required to locations such as Mayport FL, Pearly Harbor HI, Everett WA, Norfolk VA, Rota Spain, and Yokosuka Japan. The use of overtime is authorized when necessary to cope with emergencies, to perform tests, or conduct operations that are continuous in nature and cannot reasonably be interrupted or completed otherwise. The Boarhog headquarters is in Old Town San Diego CA with the Boarhog Program Manager for this contract operating out of Boarhog's Richmond VA office. REQUIRED SKILLS and KNOWLEDGE:(1) Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) (2) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes (3) Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance EXPERIENCE:Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/HelpDesk support. CERTIFICATION:IAT Level I (e.g. CompTIA A+ CE, Network+ CE, Linux+) CLEARANCE:All Contractor personnel shall possess, at a minimum, at the time of Task Order award a current SECRET clearancebased on a Tier 3 (T3)/Tier 3 Reinvestigation (T3R) completed within the last 10 years. OTHER HIRING CONSIDERATIONS:Preference is given to candidates who reside in a Historically Underutilized Business Zone (HUBZone) as determined by the Small Business Administration (see SBA website) BOARHOG BENEFITS:Boarhog has over 13 years of Maritime Industrial Base (MIB) steady, controlled growth and profitability, offering our full-time associates a remarkable compensation package, including: Competitive salary and opportunities for additional compensation. Greater Self-Determination Medical / Dental / Vision Health Benefits. Generous 401K retirement plan after six months of full-time employment, with pre-tax/post-tax options and company matching with immediate vesting to boost retirement savings Vacation. Health savings account. Stipend for residing in a HUBZone location Relocation or small signing bonus, and earned a performance bonus. We thrive in a welcoming culture within a completely flat organization, with a demonstrated vested interest in our associates' personal and professional goals and aspirations, taking pride in the resulting exceedingly low associate turnover rate. As a successful and respected SBA Certified Service Disabled Veteran Owned (SDVO) and Historically Underutilized Business Zone (HUBZone) small business, there is no fat on the Boarhog, promoting a great degree of self-determination... nobody with Boarhog has ever and will never make a living watching other associates do work. The company Chief Executive Managing Member and Owner actively engages in the day-to-day operations and growth objectives, and also periodically performs direct on government and commercial contracts. Pigs in the breakfast... skin-in-the-game, and the story behind our logo. Come join us! E04JI800rmcl408bvjl

We are seeking a dedicated Level 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment. Responsibilities include troubleshooting and resolving user issues virtually and in-person at multiple sites, managing service requests, and escalating complex problems to higher-level support. The technician will also assist in maintaining system performance, performing routine maintenance tasks, and documenting solutions. Strong communication skills, a customer-focused attitude, and basic knowledge of Windows OS, VMware, and networking principles are essential. Prior experience in a help desk role is preferred. Join us to help ensure seamless IT operations and exceptional user support.How you'll make an impact: **User Support and Troubleshooting**: Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and efficiently. **Incident Management**: Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users. **Windows OS Support**: Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting. **VMware Support**: Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting. **Network Connectivity**: Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections. **Documentation**: Maintain accurate and detailed documentation of support activities, solutions, and procedures to enhance knowledge sharing and future troubleshooting efforts. **Customer Service**: Deliver exceptional customer service by maintaining a professional and empathetic attitude, ensuring user satisfaction and positive experiences. **Escalation Management**: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring timely and effective resolution. **Training and Development**: Continuously improve technical skills and knowledge through training, certifications, and staying updated with the latest industry trends and technologies. **Projects**: Assist with managing and prioritize projects from the helpdesk eye to meet deadlines. **Mobility**: We have multiple sites across San Diego, and need someone who is comfortable being mobile. About you: High school diploma 1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training Network+ preferred, but not required Virtualization at a basic level preferred, but not required Working Place: San Diego, California, United States Company : Vets Hired

Job Description: Top 3-5 Required Skills (These are not preferred skills. If the candidate does not have these require skills, they will be rejected completely) 1. Analytical skills- The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources. 2. Documentation- The ability to document solutions to basic IT issues by using standard policies and procedures. 3. Focusing on the Customer- The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. General Summary Provide 24 hour IT support services to Qualcomm employees in all domestic and international locations. IT Support Analyst, Associates are expected to consistently perform at current group metrics set by management. Provides technical assistance to computer users. Answers questions or resolves computer problems for clients via telephone or chat. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Principal Duties & Responsibilities Provide first level support to resolve problems with products, applications, and devices through incoming incoming phone calls, Chats, and Emails Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, incidents, and service requests Actively listen to end user requests, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures. Collaborate with peers, leads, and various escalation groups to troubleshoot and resolve customer issues. Contacts are primarily within immediate work group. Supports efforts to meet key performance indicators (e.g., performance, availability, capacity). Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources. Provide feedback regarding knowledge base articles and procedures Associate needs to be aware of Call, Chat, and Email queues, as well as work related email and the overall status of the department. Utilize mail lists and group chats to keep informed of outages, issues and policy changes IT Core Competencies Accountability - Hold ones self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes. Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives. Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others. Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment. Influence - The ability to accomplish goals through others. People Development - Models and creates an environment that promotes career development. Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth. Additional Competencies (All competencies below are required upon entry) Analytical skills- The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources. Decision Making- The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources. Documentation- The ability to document solutions to basic IT issues by using standard policies and procedures. Escalation Management -Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner. Focusing on the Customer- The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need. IT Knowledge -Basic understanding of IT-related content knowledge to carry out work tasks. IT Support -The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests. Troubleshooting- The ability to resolve end-user hardware, software and networking issues by implementing a progressive troubleshooting methodology. Minimum Qualifications High School Diploma or equivalent. Preferred Qualifications Bachelor's degree in IT-relevant field. 6+ months experience in IT- related area. 6+ months experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging). Physical Requirements : None Comments for Suppliers: 2 interviews (phone and on-site/virtual) Hybrid Shift: Hour/Days of Work M-F. Will start as 8-5, but could get switched later down the line to 9-6 or 10-7 possibility of conversion if business need requires it

RiVidium Inc. is seeking a Technical Support Specialist to support a U.S. Navy client by providing on-site helpdesk and technical support for current and future IT hardware and software configurations across domain networks. The selected candidate will be responsible for troubleshooting and resolving technical issues encountered by domain users, installing, configuring, and maintaining hardware and software, and providing user training based on customer needs. The role supports U.S. and International Program Training Networks as well as standalone, non-NMCI assets. Additional responsibilities include supporting electronic classroom deployments, managing user accounts, and documenting all activities within the ServiceNow ITSM ticketing system. Key Responsibilities Provide Tier I/Tier II helpdesk support for domain users Troubleshoot and remediate hardware, software, and network issues Install, configure, and maintain IT hardware and software Support electronic classroom deployment and technical setup Perform account management activities (creation, modification, troubleshooting) Monitor system performance and availability Utilize and update trouble tickets within ServiceNow Follow and contribute to Standard Operating Procedures (SOPs) Deliver excellent customer service and technical communication Support cybersecurity and incident management processes Minimum Qualifications Minimum 2 years of experience in industry, federal, or DoD IT / Help Desk Support Active DoD Secret Security Clearance Must possess DoD 8140.3 / IAT Level I certification (or higher) Examples: CompTIA A+, Network+ Required Technical Proficiency Support & Service Delivery Incident analysis and trend identification Service desk best practices Customer service and communication skills Trouble ticket documentation (incident, problem, event management) SOP development and maintenance Technical Skills Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Remote access technologies System administration fundamentals Common network tools (ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) OS command-line tools (ipconfig, netstat, etc.) Security Awareness Cybersecurity principles, threats, and vulnerabilities Information classification and handling Incident management and compromise procedures Preferred Qualifications 4+ years of Service Desk / Help Desk experience Experience with user account management and Tier I support Familiarity with ITSM tools, preferably ServiceNow Training / Certifications DoD 8140.3 IAT Level I Certification (or higher) Examples: CompTIA A+, Network+