Help desk analyst jobs in Irondequoit, NY - 261 jobs

Requirements Prior experience in Information Technology with Tier-1 help desk support or tier level 1 support

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

SummaryWe are seeking a motivated and technically curious Technical Support Specialist (Wireless) to join our CIC Wireless Technical Support team in Rochester, NY. This position provides Level 2 post-sales technical support for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description Essential Responsibilities: Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations. Track, update, and maintain accurate RMA status records throughout the repair cycle. Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release. Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication. Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings. Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly. Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams. Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management. Maintain a high standard of customer communication, setting clear expectations and providing regular status updates. Flexible to work on-call, after hours support or modified hours of work to support customer. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience). Minimum 1-2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems. Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts. Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces. Strong written and verbal communication skills in English with a focus on customer clarity and professionalism. Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration. Desired Characteristics Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands). Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning). Knowledge of cybersecurity basics: encryption, authentication, and certificate management Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.

Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.

We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. This position offers an opportunity to work collaboratively, troubleshoot complex problems, and contribute to maintaining a secure and efficient IT environment. Responsibilities: - Deliver first-level technical support to end users, addressing hardware, software, and network-related issues. - Follow established procedures to diagnose and resolve technical problems, escalating more complex issues as needed. - Administer user accounts, reset passwords, and support standard applications such as Microsoft 365. - Perform routine system updates and maintenance tasks under supervision. - Configure, image, and install computer systems at various sites as directed by management. - Document solutions to common issues and update the knowledge base for future reference. - Communicate promptly and professionally with users, ensuring excellent customer service. - Travel to remote locations to troubleshoot, repair, and install IT systems as required. - Monitor network systems to identify outages, backup errors, or other issues and take proactive measures. - Report potential cybersecurity threats, such as data breaches or malware activity, to senior IT staff. Requirements - At least 2 years of experience providing desktop support in a Microsoft network environment. - Associate's Degree in Information Technology or a related field is preferred. - Proficiency in Microsoft Windows and Office 365 applications. - Familiarity with Active Directory and O365 administration. - Strong interpersonal and customer service skills, with the ability to communicate effectively. - Physical ability to lift up to 60 pounds and work in confined spaces when necessary. - Reliable transportation for travel to remote locations as part of job responsibilities. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Job Description Before we tell you about the role, here's what you should know about us. At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology. POSITION DETAILS: Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with opportunities for overtime WHAT YOU'LL BE DOING: When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly. You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly. WE THINK YOU'LL EXCEL IF YOU HAVE: Associate degree in Computer Science or related field, or equivalent experience CompTIA A+ certification (or equivalent) 5+ years of hands‑on technical support or computer support experience Prior experience on a help desk or within an MSP environment Interest in growing toward server, networking, or cybersecurity engineering Valid driver's license and reliable personal vehicle for travel across Western NY Technical Strengths: Strong proficiency with support tools and PC software troubleshooting Experience with antivirus solutions (ESET, SentinelOne, Windows Defender) Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC) Working knowledge of DNS, DHCP, firewalls, and mail flow Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs) Cybersecurity awareness and hands‑on best‑practice experience Experience supporting iOS and Android devices Expertise with Windows 11 and Microsoft 365/Office 365 MacOS experience (plus) PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus) Soft Skills: Strong written and excellent verbal communication skills Pleasant and professional demeanor in all client and internal interactions Ability to manage multiple tickets, calls, and projects simultaneously Sound judgment and effective decision-making abilities Highly organized and able to work independently without direct supervision Resourceful and proactive in resolving issues Commitment to client satisfaction and building positive relationships Energy, enthusiasm, and a results-oriented mindset HERE'S WHAT WE OFFER: Health, dental, and vision insurance HSA/FSA Life insurance Short- and long-term disability Bonus structure PTO 401(k) with company match Growth opportunities Incentives for earning additional certifications Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application! Must have the ability to pass a background check Job Posted by ApplicantPro

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we change the future and transform your career! There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The EUC Support Analyst is responsible for providing support ("Tier 2)", solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members' needs in a fast, reliable manner. This role responds to and manages assigned tickets, and provides virtual, on-site and off-site troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The EUC Support Analyst also provides back-up for audio visual support on-site and at off-site events, manages technical assets and participates in projects. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Take ownership over issues, driving them to full completion (even when escalated) to learn from resolutions and grow your knowledge base * Know when and how to escalate an issue but do not transfer ownership simply because an issue is time consuming or beyond their technical ability. * Ensure the communication of full resolutions to customers during incidents. * Act as an escalation point for resolving more technically complex tickets * Plan and organize your work, effectively managing multiple projects/tasks at once * Meet deadlines and assist the team to meet all defined SLAs. * Provide an exceptional end user experience * Work with the escalation team to solve technical issues. Education and Experience * 2-3 years' experience in corporate technical support, with experience in an enterprise environment * Competent technical knowledge of Windows 11, MAC OSX, Office 365 * High School diploma required * Competent hardware troubleshooting experience. Competent technical knowledge of: Networking basics, Smartphone management, computer hardware components and troubleshooting techniques * Competent OS and application troubleshooting experience, including advanced understanding of active directory, computer imaging and software deployment systems * Experience creating internal customer computing documentation and/or training videos * Demonstrated ability to perform under pressure, and work on multiple projects/tasks at once, meeting deadlines while providing an exceptional end user experience * Demonstrated ability to effectively communicate highly technical functions to a non-technical audience * Competent analytical and problem-solving skills and ability to conduct research into issues and products as required * Experience handling escalated issue * Interested in staying current by learning about and applying new technologies * Able to work in a collaborative environment with a willingness to share your ideas * Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members * Excited to work on cutting-edge technology * Displays a natural curiosity within the technical space Physical Requirements * Must be able to lift/carry up to 25 lbs. * Ability to sit or stand for long periods of time * Detail work with hands such as pulling cables, making connections/terminations of wiring Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $56,900 - $74,880/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via **************************

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

Job Description Provide exceptional technical support services to customers, resellers and channel partners worldwide, resulting in a high level of customer satisfaction. Work closely with other internal departments such as operations, engineering and sales. Responsibilities: Answer incoming phone calls to the support team, ensuring all customer contacts are thoroughly documented using an incident management system. Respond to new tickets raised in an incident management system, providing USEFUL update to the customer within SLA. Manages multiple tasks in a fast-paced environment using strong problem-solving skills, priority decisions and time management. Replication, documentation and escalation of any support ticket. New login creation, account modifications, login deletions and password resets. Review and update of known issues, knowledge bases and wiki pages to support any ticket. Application of SQL patches for FinTech & Vision clients. Database restoration using AutoUTL (FinTech & CaleroMDM). Upgrades and patching of Connect clients (with assistance). Expansion of knowledge around Calero‘s entire product suite (FinTech, Calero.com, Connect, CaleroMDM and Pinnacle). May be required to support customers worldwide via live phone call in a 24/7 environment, as well as provide after-hours support dependent on demand. Education: Bachelor's degree in Computer Science preferred; Consideration may be given to a candidate with a degree in lieu of experience. Experience and Training: 1-3 years customer tech support experience preferred Technical Knowledge: An individual who can work under pressure, communicate efficiently and provide alternative solutions is likely to succeed. Knowledge of databases and SQL/Oracle Ability to learn new technologies at a fast rate. Effective communication skills; oral and written Extremely detail oriented Good understanding of telecommunication expense management or market data industries preferred

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. Full-time employees are eligible for Medical, Dental, Vision, Life Insurance and Disability coverage. We also offer a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities. Primary Responsibilities User & Helpdesk support Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues. Provide user support for Microsoft Office 365 Provide user support to shared network resources Assist with individual software installation & setup Maintain user onboarding and separation processes for account maintenance Work within the Helpdesk ticket system to address and correct hardware & software break/fix events. PC network support Maintain PC assets for performance, security, stability and software updates. Track all PC assets via internal tracking application Printing support Maintain operation of networked and individual printing devices including supplies and repair via external services. Manage print server functionality. Provide user support to shared network devices Mobile device support Where applicable, provide mobile device support for smart phones & tablets. Assist users with setup and operation of devices Technical requirements Knowledge of Microsoft Windows PC operating systems Knowledge of Microsoft Active Directory Domain services Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing Knowledge of Microsoft Office 365 product portfolio Qualifications IT related degree or job experience with professional certification preferred. Minimum 5 years full-time with manufacturing or IT services organization preferred. Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism. Employer's Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job posting in no way states or implies that these are the only duties to be performed for this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise. GMM Pfaudler US Inc provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local law.

Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You. Experience the Transformative Power of Withum Plus You - that's the Power in the Plus! We are currently seeking a Service Technician to support our IT operations for two of our offices. They are located in Rochester and Batavia, NY. Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides second and third level hardware, software, and foundational networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service, technical support to staff throughout the Firm and servicing in a mentoring role for all IT Team Members at the Generalist level. Withum's brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities. How You'll Spend Your Time: Daily monitoring of the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner Timely acknowledging support requests Documenting, tracking, and resolving issues within published service level agreements Documenting and tracking hardware distribution via firm asset management software (ITAM) Effectively communicating support efforts and resolutions Providing 2 nd and 3 rd level hardware, software, and fundamental networking support Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform Acting as an onsite representative for technology initiatives Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm Seeking and creating opportunities of growth through automation, innovation and process improvement Other responsibilities may be assigned as needed Completing all required CPE learning hours and yearly goals effectively and timely The Kinds of People We Want to Talk to Have Many of the Following: Minimum 3 years working experience in related support service field Strong working knowledge of accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep (desired) Experience supporting end-users in a Microsoft environment Strong working knowledge of but not limited to - Microsoft Products including Teams, Microsoft 365, OneDrive, SharePoint and Outlook Associates degree in an IT related field or combination of education and technical training required Windows 10/11, CompTIA A+, or CompTIA Network+ or Microsoft Azure certification Experience troubleshooting computer and mobile device hardware Foundational knowledge in video conferencing and audio-visual hardware Understanding of networking fundamentals Understanding of Basic ITIL Process, SLA, Priority & Severity Matrix Self-motivated and dedicated to continual personal and professional improvement Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff Flexibility to adapt quickly to change within the Firm and within the accounting industry Must be able to work extended hours when required Ability to lift up to 50lbs Experience working in a public accounting, or other professional services, firm a plus Willingness to travel to remote offices as needed The compensation for this position ranges from $60,000 - $70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual's skills, experience and qualifications. For additional information on our benefits, visit our website at ******************************** #LI-NN1 WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

Job Description Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit Powered by JazzHR I57BOMszEW

Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

Full-time Description Job Title: Business Systems Support Specialist Reports To: Operations Systems Manager Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace. About the Role: We're looking for a highly organized, solutions-oriented Business Systems Support Specialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow - we want to hear from you. Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You'll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems - especially in a business that's scaling fast. What You'll Do: Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas. Collect and organize existing data and/or information to streamline new project initiatives. Understand current business processes and be comfortable with learning about continuous improvement principles. Coordinate meetings, track action items, and maintain project documentation. Assist in the development and deployment of internal applications and workflow tools. Assist in internal system integrations and API management. Monitor and troubleshoot existing system performance. Document processes and workflows involving internal systems. Work with different departments to translate their needs into technical specifications. What We're Looking For: A strong sense of ownership and pride in seeing things through. Attention to detail, especially when it comes to products, deadlines, and upper management requests. A self-starter with a bias for action - you don't wait to be told what to do. Excellent communication skills - clear, respectful, and proactive. Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots - or eagerness to learn fast). Technically sound in Python and JavaScript. Experience with SAP, Salesforce and similar platforms. Experience in using AI to push improvements. Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily. A team player who genuinely wants to help build better systems and take the company to the next level. 5+ years of experience in a related role. Bachelor's Degree in Computer Science, Information Systems, or Business Administration or related field required. What We Offer: Competitive salary: $80,000-$87,000 per year. Health insurance, PTO, and professional development opportunities. A mission-driven, inclusive workplace with growth opportunities. Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities. Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at *****************. Salary Description $80,000-$87,000

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll answer inbound calls and e-mails in a call center environment in order to provide technical support to user. To be considered for this position, please have HS Diploma and a minimum of 2 years in call center client service or technical support environment. Does this describe you? Apply today! Position Details: Full time M-F schedule days Provides problem analysis and resolution Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.