Help desk analyst jobs in Kenosha, WI

Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services

We are seeking a hands-on *IT Support Technician* to join our growing support team. This role will focus primarily on providing direct on-site support to approximately 100 Village Hall users while also contributing to broader support for 600 users across the organization. The ideal candidate is detail-oriented, customer-focused, and comfortable supporting a wide range of hardware, software, and infrastructure technologies. A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. This position involves workstation deployment, troubleshooting, Active Directory cleanup and migration tasks, custom software support, and general desktop/server support in a fast-paced environment. *Key Responsibilities* *End-User Support* * Provide hands-on desktop and laptop support for Windows 10 and Windows 11 environments. * Support end users via phone, remote tools, and in-person visits (75% on-site, 25% phone). * Deploy, configure, and troubleshoot PCs, laptops, monitors, and peripheral hardware. * Provide mobile device support (iOS/Android). * Troubleshoot issues related to Internet Explorer and Google Chrome. *Systems & Administration Support* * Assist with Active Directory cleanup, management, and migration activities. * Support user account management, permissions, and group policy troubleshooting. * Provide basic exposure-level support for servers and networking equipment. *Software & Application Support* * Support custom and line-of-business applications used throughout the organization. * Provide support for Microsoft 365 applications and user account issues. * Assist with software installations, updates, and configuration. *Infrastructure & Backup Support* * Perform assigned routine VMware environment maintenance tasks. * Support backup solutions including Veeam and Backup Exec, including monitoring and basic troubleshooting. * Assist with backup/restore operations when needed. *Requirements* * 2+ years of professional IT support experience (desktop, helpdesk, or similar role). * Strong hands-on experience supporting PCs, laptops, and hardware peripherals. * Experience with Active Directory user management; exposure to AD migrations preferred. * Familiarity with Windows 10/11 operating systems. * Experience supporting Microsoft O365 applications. * Ability to support commonly used browsers (IE, Chrome). * Basic understanding of servers, networking concepts, and troubleshooting. * Experience with VMware, Veeam, or Backup Exec is a strong plus. * Ability to work independently and manage daily priorities in a busy environment. * Excellent communication and customer service skills. xevrcyc We offer an opportunity to work with a highly supportive IT team with hands-on exposure to a wide variety of systems and technologies and a stable environment with room for skill growth in server, virtualization, and backup technologies. Thank you, SierraITS Job Types: Full-time, Contract Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: * Health insurance * Paid time off Work Location: In person

Title: Desktop Support IV 40% Remote from within Wisconsin. 60% onsite (starts 100% onsite, and then a hybrid structure) Required Skills: (Need Majority; 5+ Years) End-user Technical support of Windows environments - 5+ years Technical support of Windows 10 and Windows 11 - 5+ years Installation and support of Microsoft Office Suite - 5+ years Extensive knowledge with desktop technology - 5+ years Deployment and technical support of x86/x64 computers - 5 years Desktop software installation, support, and troubleshooting - 5 years Use of remote desktop/remote control tools - 2 years Use of Microsoft Remote Server Admin Tools - 2 years Use of Microsoft MECM/SCCM (software deployment, remote control, Windows updates) - 1 year Support of iOS or Android mobile devices with enterprise MDM - 1 year Support of Omnissa Horizon, VMware Workstation, Microsoft Hyper-V (or similar) - 1 year Technical writing and documentation - 1 year Description of role: This Desktop Support position provides expert-level technical assistance in preparation and support of end-user hardware and applications. The role requires extensive knowledge and experience with desktop technology including, but not limited to: Windows desktop operating systems (10 and 11) Desktop applications and Microsoft Office Suite Multi-function devices (print/fax/copier/scanner) Mobile devices (Android phones, iPhones, iPads) The selected candidate will: Independently perform a variety of desktop-related tasks Serve as a desktop support expert resolving end user issues Receive escalated issues from the internal Service Desk Apply broad knowledge of concepts, practices, and procedures in desktop support Exercise strong judgment, problem solving, and self-direction

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker). * Support device lifecycle management including provisioning, upgrades, and decommissioning. Helpdesk Support * Provide Tier 1 technical support for hardware, software, and network-related issues. * Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services. * Manage Active Directory accounts, including password resets and group memberships. * Respond to user requests via ticketing system, phone, and email. * Assist with onboarding and offboarding processes, including account setup and equipment provisioning. Cybersecurity Monitoring * Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM). * Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections. * Escalate potential threats to senior IT staff. * Support basic compliance and security hygiene initiatives. Networking Support * Assist with troubleshooting network connectivity issues. * Perform basic switch port checks and cable management. * Document network configurations and changes. Documentation & Collaboration * Maintain accurate records of support activities, system configurations, and procedures. * Collaborate with IT team members on projects and departmental initiatives. Qualifications * Associate or bachelor's degree in information technology, computer science, or a related field. * Strong interest in endpoint management, cybersecurity, and IT support. * Basic understanding of Windows OS, Microsoft 365, and networking fundamentals. * Excellent communication, troubleshooting, and organizational skills. * Ability to work independently and collaboratively within a team. * Eagerness to learn and grow in a dynamic IT environment. Preferred Skills (Not Required) * Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM). * Exposure to cybersecurity platforms and monitoring tools. * Experience with ticketing systems (e.g., ServiceNow, Jira). * Basic scripting knowledge (e.g., PowerShell, Bash). EEO-M/F/D/V At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs. Benefits and other Compensation Programs At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations. We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply): * Medical, dental and vision * Health Savings Account (HSA) / Flexible Spending Accounts (FSA) * 401K plan with a company match - 100% match on the first 5% you contribute * Short- and Long-term disability coverage * Life Insurance and AD&D - 100% paid by employer * Employee Assistance Program (EAP)

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose The Precision Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles: * Provide expert technical advice to dealership service department personnel and Field Service team members, * Provide input to improve reliability and serviceability of CNH Construction products, and * Provide input to improve service information and technical training content based on experience with troubleshooting the product(s). Key Responsibilities Job duties include: * Answering technical questions from CNH dealers or from CNH Field Service team members using personal knowledge, experience, and available reference sources, including Engineering. * Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer. * Striving to maximize customer uptime by providing the complete, correct response on first interaction. * Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering. * Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information. * Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment. * Becoming a "product expert" on CNH-CE Precision, Digital, & Machine Control products. Experience Required * Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience * Technical experience relating to diagnostics of mobile mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems. * Experience working with Construction precision/machine control solutions * Desire to support dealership and customer operations. * Excellent written and oral communication skills. * Excellent time management skills. Preferred Qualifications The preferred candidate will have: * Experience with remote support. * Experience with dealership service department activities. * A working knowledge of construction products and applications. * 3+ years direct experience installing or supporting Construction Machine Control solutions or brands: Leica, TopCon, Hemisphere, Trimble, or others. Pay Transparency The annual salary for this role is USD $72,750.00 - $111,550.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: * Flexible work arrangements * Savings & Retirement benefits * Tuition reimbursement * Parental leave * Adoption assistance * Fertility & Family building support * Employee Assistance Programs * Charitable contribution matching and Volunteer Time Off Click here to learn more about our benefits offerings! (US only) US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Job ID # Fast Path [18976] Duration: 1+ Years (Possible Extension) Location: Bannockburn,IL-60015 Onsite) • Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. • This candidate would need to be a leader type and a well-diversified Deskside Tech. • Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. • Outlook PST files. • Break/Fix troubleshooting experience in larger corporate environments. • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. • This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized). Additional Information For more information, Please contact Shubham ************

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions. Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Summary of Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

Walter E. Smithe Furniture is committed to helping our clients love their homes through expert design, quality furnishings, and exemplary service. The IT Support Specialist can facilitate this commitment by securing and maintaining our networks and providing outstanding technical support. The IT Support Specialist has a broad range of responsibilities to support, secure, and maintain the WES IT network, learning and growing with our family by becoming an expert in our systems and continuously seeking improvement. Responsibilities: Provide technical support to Walter E. Smithe employees: General IT support such as installing, configuring, and troubleshooting hardware and software, including rotating on-call support after hours. Support multiple locations onsite and remotely with numerous applications, including but not limited to email, browsers, MS Office, Active Directory, XDR and endpoint protection, ERP System, UCaaS system, retail up system, and VPN. Coordinate help desk to provide timely and excellent technical support to WES staff. Protect the company from cybersecurity threats: Guard company data by designing broad defenses against internal and external security threats. Monitor firewalls, intrusion detection/prevention systems, and antivirus tools. Assess system vulnerabilities, conduct regular security scans and penetration testing, and analyze findings to mitigate risks. Respond to and manage security incidents, assisting with incident handling and documentation. Develop employee training on cybersecurity best practices such as password management, phishing prevention, and data protection. Support and maintain the WES IT network: Apply and verify system patches, updates, and security configurations regularly. Configure user accounts and permissions for various systems. Assist in computer networking operations and monitoring. Conduct data backups, periodic restores, and plan disaster recovery strategies. Administer other systems and technical resources such as security system, keycard access, paging system, and AV/conferencing equipment. Aid in developing and maintaining IT policies and procedures, objectives, and project planning. Assist with technology projects and special IT tasks: Review potential new technology vendors and implementation of new systems. Maintain an up-to-date inventory of system-wide WES IT equipment. Assist with ERP system projects to continually enhance company processes. Continuously work to improve existing systems and take an active interest in learning new systems and technologies. Requirements Required: 5-10 Years of professional experience in an IT role with broad responsibilities. Experience troubleshooting issues with various systems, including networks, Active Directory, hardware, and applications. Bachelor's degree in information technology or related field, or equivalent working experience and/or industry certifications. Knowledge and experience in network protocols, UCaaS systems, and commonly used business applications. Knowledge of security policies, frameworks, and compliance. Able to quickly learn company systems and tools. Detail oriented, can remain organized while maintaining 300+ users across various platforms. Able to identify and solve problems effectively. Excellent communication and client service skills. Able to balance multiple projects and meet deadlines. Preferred: Experience with the following is a plus: NetSuite, MS Office (including Teams and Outlook) and administration, Cisco Meraki equipment and networks, DUO Security, Sophos endpoint security and XDR, Trakwell.ai, RingCentral, VMware, and Veeam. Retail industry experience a plus. Project management and/or system implementation experience. Salary Description $75,000 - $90,000

Helpdesk Technician-Tier 1 Level 1 Technician Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks? What this role will entail: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Record notes regarding the issue and troubleshooting taken Create and maintain documentation Follow-up and update customer status and information Identify and suggest possible improvements on procedures What we need from you (system requirements): Driven to succeed at work and in all of life, hard work required ACCOUNTABLE to our clients as well as our company Keep a POSITIVE mindset with a solution focus. Desire for EXCELLENCE in what we do, all day every day. HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help. Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Passionate (and patient) about problem solving and customer service. Diligent with note taking, following process, and documentation. Driven to learn more, stay positive, and grow; not only as a team member but in all of life. CompTia A+ and Net+ certifications are a plus! 2+ years MSP experience REQUIRED More about us and where we are going: Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecur ITy threats and subpar nickel + dime IT support. We have doubled our company (team of 40+ with 200+ clients) in the last two years and will continue to grow at fast pace - planning to triple across the next three years. We have a fast-paced environment with ZERO micromanaging, we assess RESULTS. We gather feedback and adjust how we operate based on YOUR ideas. We CARE about our team and our clients and understand the need for flexibility with life+work. THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere. Our all-inclusive total compensation and benefits package for this role includes: Salary is based on your experience, drive and the value you can bring our company; and is in the range of $40,000 to $50,000 per year. Ascension plan if applicable We provide 100% company paid health, dental, life, and vision benefits - value of $4,500 to $14,000/year We match 5% of your contributions to Guideline 401k - value of 5% of salary. Open Door PTO policy Company provided gear (notebook + iPhone) as well as company clothing. Our hiring process: Submit your application If we like what we see, we will reach out to schedule a video interview For a more in depth look at our jobs/benefits/hiring timeline check out ***************************

Incentives: 401K: 100% Matching 6% Tuition Reimbursement: 100% of In-State Accredited Approved Program Health, Dental, and Vision: Extremely affordable and robust health benefits. ESPP (Employee Stock Purchase Plan): 15% discount on purchased stock at the lowest price of the quarter. Job Summary: We are seeking a technically skilled and motivated Junior System Administrator to support and maintain our IT infrastructure across physical, virtual, and cloud environments. This role is ideal for candidates with 1-3 years of experience in Windows system administration and end-user support. The successful candidate will assist in provisioning and deprovisioning systems, resolving technical issues, managing Active Directory, maintaining server and endpoint performance, and supporting key infrastructure tools such as SCCM, Intune, and VMware. In this hands-on role, you will work on a variety of tasks including system patching, software deployments, backups, network troubleshooting, user account administration, and documentation. You'll also contribute to IT initiatives and help ensure compliance with internal security policies and regulatory frameworks like CMMC. A foundational understanding of networking, system security, and virtualization is essential, along with a customer-focused attitude and a proactive approach to system monitoring and maintenance. This is an excellent opportunity for someone looking to deepen their IT expertise in a fast-paced, production-focused environment while supporting both on-prem and cloud-based systems. Duties/Responsibilities: * Provisioning new users and systems (email, accounts, equipment) as well as deprovisioning. * Assist in providing computer/network support relating to software and hardware problems reported by users * Performing routine audits of systems and software. * Maintain inventory of hardware and software assets and licensing compliance. * Install new software applications or hardware coordinating third parties when necessary * Performing backups and testing recovery. * Create end user training for common IT tasks. * Applying operating system updates, patches, and configuration changes to servers. * Installing and configuring new server hardware and software. * Monitor systems and endpoints using monitoring tools and respond to alerts proactively. * Maintain and troubleshoot printers, scanners, and other peripheral devices. * Assist in deploying IT infrastructure upgrades or department initiatives. * Administration and routine maintenance for critical core services such as MS SQL server, Domain Servers. * Adding, removing, or updating user account information and group memberships, resetting passwords, etc. * Answering technical queries by users. * Responsibility for security of network and server systems. * Responsibility for documenting the configuration of the network systems and servers. * Perform maintenance and updates to VMWare server infrastructure. * Troubleshooting any reported problems with servers/network. * Ensuring that the network infrastructure is up and running. * Administration of email servers - adding/removing mailboxes and mailbox management. Required Skills/Abilities: * Familiarity with endpoint management tools (e.g, SCCM, Intune, PDQ Deploy) and OS imaging. * Foundational understanding of computer systems and networking concepts, including basic knowledge of the OSI model, TCP/IP, DHCP, DNS, routers, switches, and system security best practices. * Understanding of file systems and basic storage configurations (e.g., RAID, NTFS, Share Permissions). * Know how with troubleshooting and root cause analysis in a complex and distributed environment. * Strong problem-solving and analytical skills. * Willingness to learn and adapt in a fast-paced IT environment. * Capable of working independently and as part of a team. * High attention to detail and commitment to system uptime and security. * Strong sense of customer service and professionalism. * Good communication skills, both verbal and written. * Ability to prioritize tasks and manage time effectively. Education and Experience: * 1-3+ years of Windows system administration supporting a production environment. * 1-2 years of IT helpdesk or desktop support experience with end-user troubleshooting (Tier 1/Tier2). * Experienced with Windows Server 2012 and newer as well administration tasks, such as installation, configuration, management, lock down, security, patching and updating. * Experience with Active Directory (Domain trust, site and services, group policy), IIS, DNS and other Microsoft solutions. * Experience with ticketing systems (e.g, FreshService, ManageEngine, ServiceNow). * Experience with Microsoft 365 Licensing and seat issuing. * 1-3 years of virtualization experience - VMWare preferred. * Experience with Azure or AWS infrastructure and cloud services. * CMMC experience a plus. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, feel/reach with hands/arms, talk and hear. The employee frequently is required to sit and walk. The employee is occasionally required to bend and stop, push and pull, reach above shoulder level, kneel, squat, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job to include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.

TekPro Engineering is looking to hire a Field Service Technical Support Specialist immediately! These positions offer competitive pay rates, long term job security, full benefits, and future career growth. This position will not be available for long so please inquire immediately if interested! Must Haves: Performing demonstrations and installations for customers - on Epson, HP, and Canon wide format printers, scanners, laptops, etc. Installing and calibrating wide format printers Training end users on equipment purchased from IT Supplies Creating sample prints Answering technical questions about the products we sell Coordination of installation dates and details Possessing technical expertise on color management, RIP software and print production workflow Nico Conwi - Hiring Manager Mobile: ************ Email: **********************

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Job Family: BPIT Job Title: IT Support Analyst Role Summary: The IT Support Team supports ONE North America users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Perform audits and documentation for IT inventory (hardware and software) and system access Responsible for user registration and role setting for business systems Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function-Specific Required Skills and Competencies: Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks. Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred Resumes may be submitted to: *************************** To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link: *************************** Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #JIL #ZR What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

Responsible for providing college-wide training, support and delivery of technological solutions. Responsible for support and implementation of end user technology needs. Serves as a liaison between the user community and Information Technology, providing outstanding customer service in person, online, or by phone. As directed, provides supervision and mentoring to employees from various employee groups. Provide onsite, phone, email, and chat support for end user systems and applications. Provide outstanding customer service and empathy during all customer encounters. Install operating system, software, hardware equipment, and firmware on desktops, laptops, printers, lecterns and other infrastructure systems. Identify, diagnose, repair, and resolve technical hardware and software issues in a timely manner. Facilitate the continuous and reliable operation and perform general preventative maintenance tasks on software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments. Install, upgrade, support, maintain, and troubleshoot software, computers, laptops, printers, projectors, classroom technology, and other hardware and peripheral equipment used by various departments. Utilize ticketing system to document and prioritize work following Information Technology standard operating procedures. Log all related interactions as well as answer, troubleshoot and document support calls and emails. Complete work on assigned tickets, projects, and tasks, documenting, tracking, and monitoring the problem to ensure a timely resolution. Move computers, laptops, monitors, printers, and associated equipment. Coordinate with Facilities Management as needed for any moves, construction and installation projects. Stays current with relevant Harper College systems, information, changes and updates. Stays up to date with higher educational IT trends, software, and hardware. Contribute to technical support documentation of resolutions, processes, and procedures. Participate in the development, implementation, and communication of guidelines and procedures for the usage, deployment and management of systems and software supported by Information Technology. Interact with systems administrators, software systems engineering, and applications development to restore service and perform root cause analysis to correct core problem as needed. Maintain appropriate asset management data and purchasing documentation utilizing approved Harper College systems. Tracks software, hardware and peripheral equipment from acquisition to retirement. Investigates appropriate technology requests for software, hardware and peripheral equipment. Research, assess, and evaluate technology-related needs. Recommend appropriate software, hardware, and peripheral equipment for implementation. Evaluate and recommend new software, hardware, and services to enhance functionality and reduce user problems. Test, configure, and implement new hardware, software and other modifications to existing equipment and systems. Responsible for security, integrity, and reliability of desktop systems. Report any violation of the Acceptable Use Policy. Schedule software deployment packages for unattended installation to desktops, laptops, and off-network laptops and computers. Develops software deployment packages as needed. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Manage hardware repair and replacement process. Facilitates communication between the end-user and Information Technology. Assists as appropriate with projects involving Information Technology. Functions as professional and technical mentor to staff whenever necessary. Participates in technical setups for standard classroom, lab or office needs as well as for special events which may include a laptop, projector, desktop, microphones and telephones. Uses programming knowledge to write programs that facilitate a user friendly environment e.g. batch files, Extron, Access, PowerShell, etc. Provides computer-related training and technical assistance to employees on Harper College technology. Provides System Administration support for the various client groups using the Service Desk ticketing system. Performs related duties as assigned. Work Environment, Schedule, and Physical Demands: Tuesday through Thursday: 12-9 Friday: 8-4:30 Saturday: 7:30-1 Work is primarily conducted indoors and involves frequent on-site movement to perform duties throughout the campus. Physical activities include the ability to lift up to 50 lbs., which may involve moving computers, audiovisual equipment, peripherals, and occasionally repositioning furniture or other equipment. Some tasks may also require the use of a ladder. Education: Bachelor's Degree (Preferred) - Associates Degree or three (3) years of equivalent experience. Related certifications a plus including current Microsoft Windows operating system, Microsoft Office Suite, CompTIA A+, Help Desk Institute, ITIL. Experience: * Proficiency in a wide variety of operating systems. * Proficiency with basic software packages for PC, and MAC based systems. * Understanding of support tools. * 3-4 years of desktop support experience. * At least 3 years' Experience in similar role. * Strong Desktop Support skills and 2-5 years relevant IT Support experience. * Supported 400+ user community for 1-2 years. * Ability to support PC, Laptops, Printers and other equipment. * Able to work with minimal supervision and within a team oriented environment. * Analysis, troubleshooting and excellent communication skills. * Be familiar with opening up hardware to replace parts (hard drives, memory, screens, keyboards). * Computer OS / peripherals troubleshooting. * Excellent analytical skills with a demonstrated ability to plan, organize, prioritize and complete work assignments. * Excellent customer relation skills (communication, setting and meeting expectations, listening, etc.). * Experience troubleshooting and replacing hardware on both desktop and laptop PCs. * Experience troubleshooting and using Windows based operating systems in a large environment. * Experience troubleshooting basic network, software, printing problems. * Good working knowledge of common office equipment, printers, projectors, televisions etc. * Must be able to multi-task; remain clearly focused on several tasks at once. * Successful at working in a team culture. * Understand networking basics-tcp/ip, dhcp, dns. * Windows Support experience including applications such as MS Office. * Experience in mobile device troubleshooting and application support. * Experience in higher education or a campus environment a plus.

USCAN CRM Triage and Remediation Key responsibilities/essential functions include: ? Support the Siebel CRM system ? Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field Personnel end users through issues with on the job training ? Interact with US Service Field Team members to confirm next steps before applying data updates ? Will take task based data management update requests and operate independently to complete the tasks. ? Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing ? Responsibilities may not be limited to the above and are subject to change Qualifications Required Qualifications: Process Thinking: Ability to learn/understand Siebel 8.1 CRM System Views Ability to understand different Service Business functions/processes in System Views Ability to understand Data Flows Computer skills Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome Attention to detail, accuracy and record keeping of work performed Ability to take direction, then work independently Ability to take notes on requested Tasks Ability to determine when to ask questions on unanticipated variations, vs work independently Advanced Communication Skills Ability to communicate in person and on the phone in an effective manner Ability to collaborate Ability to multi-task and record and self-audit day to day activities Ability to manage & track multiple tasks and stay focused to close Ability to adapt, shift focus if needed, but keep other tasks in mind for further work General Ability to be located at 9900 Innovation Drive, Wauwatosa Minimum Bachelor?s degree Minimum 3 year related job experience Preferred Skills Oracle, OBIEE, MS Access, ServiceNow Previous Field service communication experience Potential for some later evening hours to cover Pacific Time zone Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description ???? Job Type: 1099 Independent Contractor (On-Call) ???? Pay: $35 per hour (on-site) ???? Schedule: Flexible / On-Demand - You accept jobs based on your availability ⚠️ Important Note - Read Before Applying This is not a full-time job and does not guarantee hours. You will join our on-call technician network as a 1099 independent contractor. We assign jobs to you based on your stated availability and proximity to the job site, using our internal dispatch platform and CRM. You control your schedule and decide which assignments to take. This is a great opportunity for techs looking to earn supplemental income or work flexibly on their own terms. About the Role Geeks on Site is seeking skilled and dependable on-call IT Field Technicians to provide onsite troubleshooting, repair, and setup for residential and small business clients. You'll handle a range of technical issues across Windows PCs, Macs, printers, and scanners, including both hardware and software diagnostics. Key Responsibilities Diagnose and resolve hardware and software issues on Windows and Mac devices Troubleshoot OS problems: boot errors, blue/black screens, login failures Perform clean-ups and system tune-ups for slow/unresponsive machines Assist with wired and wireless internet connectivity issues Replace hardware components: hard drives, fans, RAM, etc. Reinstall or repair Windows/mac OS using bootable USB or recovery tools Setup and troubleshoot commercial printers and scanners Add remote support tools or desktop shortcuts as needed Educate clients with basic how-to or post-service guidance Document service details and escalate complex problems if necessary Requirements 2+ years of IT support experience, ideally in the field Comfortable with Windows 10/11, mac OS, and BIOS-level troubleshooting Skilled in hardware replacement and component-level repair Knowledge of networking basics (LAN/WiFi setup and troubleshooting) Familiarity with commercial printers/scanners is a plus Must own necessary tools (bootable USBs, screwdrivers, diagnostic gear, etc.) Reliable vehicle and valid driver's license Strong communication skills and a professional attitude Ability to work independently and manage your own time Benefits What You Get Competitive on-site pay: $35/hour Fully flexible schedule - you only accept jobs when you're available Be part of a nationally recognized tech service brand Dispatching, client communication, and billing are handled for you What to Expect After You Apply Intro call with one of our recruiters Electronic onboarding (contractor paperwork, policies, etc.) Submit a mandatory background check Provide your preferred availability through our technician portal Get access to our CRM and start receiving on-call job opportunities in your area Great For Techs Who... ✅ Want part-time, flexible work without fixed hours ✅ Enjoy working independently and solving a wide range of tech issues ✅ Are looking to supplement their income with on-demand tech work

Job DescriptionDescription: In agreement with our mission at Level 10 in creating authentic, engaging and long-term relationships, we would like to extend any candidate the opportunity to apply and engage in an a conversation around opportunities within our organization. If you are interested in speaking with us and applying for this department, please submit your application and resume. We will be in touch! Purpose: The Information Technology (IT) department serves as the backbone of our organization, providing essential technology services and support to enable the achievement of our business objectives. Our primary goal is to leverage technology to enhance efficiency, productivity, and innovation across all departments. Scope: The IT department is responsible for managing all aspects of technology infrastructure, systems, applications, and services within the organization. This includes network administration, hardware and software maintenance, cybersecurity, data management, IT support, and strategic planning for technology adoption and integration. Our IT department is made up of the following roles. IT Director, Automation Support Manager, Automation Support Analyst, Network Administrator, IT Analyst. Responsibilities: Infrastructure Management: Maintain and upgrade network infrastructure, servers, and other IT hardware to ensure optimal performance and reliability. Software Administration: Install, configure, and manage software applications and systems to support business operations and user needs. Cybersecurity: Implement robust security measures to protect against cyber threats, including data breaches, malware, and unauthorized access. Data Management: Ensure the integrity, availability, and confidentiality of organizational data through effective data storage, backup, and recovery procedures. IT Support: Provide technical support and assistance to end-users, troubleshooting hardware and software issues, and facilitating training to promote technology proficiency. Strategic Planning: Develop IT strategies and initiatives aligned with organizational goals, identifying opportunities for technology innovation and improvement. Requirements:

This candidate will also work closely with our IT Team to maintain, develop, plan and deploy computer, network and server hardware and software for the facility as well as to the field. This will include managing the helpdesk support system, security access, remote location support and management of software/hardware purchases. Work in conjunction with software/hardware vendors during deployments/issues. ESSENTIAL DUTIES AND ACCOUNTABILITIES: ● Network Administration (Maintain, Troubleshoot, Repair) ● Maintaining & repairing 50-200 computers & 50+ servers ● Troubleshooting of software/hardware issues ● Reload and repair PC as needed. ● Maintain On and Offsite backups. ● Server Administration knowledge ● Phone System knowledge QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.