Help desk analyst jobs in Macomb, MI

Minimum Experience 3+ Years of Field Services/Support Technician As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as desk side support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network (Date and voice), and Servers. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis Provide Hand and Feet support for network data and voice devices FSO Telecom task: Installation of IP, wireless, Analog and Digital phones (Avaya, Nortel, Cisco, Siemens, Mitel etc.) Configuration of phones using SOP and Phones movement. Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team Desired Qualifications: BS/BA in Computer Science, Information systems, or an equivalent combination of education or Experience One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification Flexible for travelling to remote sites or cluster Provide assistance for network relates issues Should be able to lift weight up to 30 lbs at waist level Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team. Testing the cables using the tester for IP phone and TDM phones from patch panel to user's desk Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool Update the circuit inventory and vendor details for service provider to network voice team. Coordination with local vendor for ISP, OEM, channel partner and different team. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Field Services Technician I Respond to IT service tickets using documented procedures and supervision Assist with workstation setups and peripheral connections Perform basic AV checks and room readiness tasks Support imaging and deployments under direction Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow) Follow proper inventory handling, tagging, and tracking Escalate unresolved issues appropriately Adhere to safety protocols and client-specific guidelines mentorship and support to visiting or junior technicians Uphold Astreya's quality and service standards through professional communication and client interaction Essential Duties and Responsibilities (All Levels): End-User Support Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve common hardware and software issues. Deliver a high-quality, customer-focused service experience in a timely manner. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets based on urgency and impact. Escalate complex or unresolved issues following defined protocols. Hardware Deployment & Recovery Assist with or independently perform workstation deployments, device imaging, and equipment setup. Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines. Ensure accurate labeling, tagging, and asset tracking for all deployed equipment. Inventory & Asset Management Maintain and reconcile inventory of IT equipment and accessories at assigned site. Use asset tracking systems to manage device records, check-ins/outs, and stock levels. Participate in regular audits and support logistics for shipping/receiving hardware. AV & Conference Room Support Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras). Set up and tear down conference room tech for meetings or events. Support room readiness, monitor usage, and report or resolve AV issues. Documentation & Process Compliance Follow documented processes and standard operating procedures (SOPs) for all support tasks. Maintain clear and concise documentation for resolutions, escalations, and asset updates. Adhere to Astreya and client-specific protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point of contact for IT-related issues at the site. Communicate effectively with users to understand issues and set clear service expectations. Represent Astreya's service commitment with professionalism and courtesy. Education and/or Work Experience Requirements: Level I Required: High School Diploma or GED Preferred: Enrollment in IT-related coursework or vocational training Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential Independently diagnoses and resolves issues. OS & Platform Knowledge Supports Windows/mac OS basics Supports and configures multiple OS platforms Mobile & Endpoint Management Basic support for mobile devices MDM exposure, configures and supports endpoints AV/VC Systems Performs room checks, reports issues Troubleshoots AV problems and supports meetings Networking Fundamentals Understands connectivity basics Diagnoses common network-related issues Imaging & Deployment Assists with imaging Performs full device imaging and deployments Inventory & Asset Management Tags and tracks equipment Manages and reconciles inventory independently ITSM & Ticket Management Updates and closes tickets Owns queue, manages SLAs, escalates as needed Physical Requirements: Lifting & Carrying: Must be able to regularly lift and carry up to 50 lbs (22 kg) Includes monitors, CPUs, AV equipment, and other IT hardware Mobility & Posture: Frequent standing, walking, bending, kneeling, crouching, and reaching May require working in tight or awkward spaces (e.g., under desks, behind racks) Manual Dexterity: Ability to use hands and fingers to handle, install, or adjust small components and cables Use of standard IT tools (e.g., screwdrivers, cable testers, label printers) Vision & Focus: Close vision required for reading device labels, part numbers, and screen details Must be able to focus on a computer screen for extended periods Work Environment: Work performed primarily in office, data center, and/or AV-equipped conference rooms Exposure to electric components, server noise, and climate-controlled spaces Onsite Requirements: This is a 100% onsite role; presence during working hours is mandatory Occasional local travel may be required (for multi-building campuses or nearby sites) Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only Dental provided through Cigna (DPPO & DHMO options) Nationwide Vision provided through VSP Flexible Spending Account for Health & Dependent Care Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera Corporate Wellness Program Employee Assistance Program Wellness Days 401k Plan Basic Life, Accidental Life, Supplemental Life Insurance Short Term & Long Term Disability Critical Illness, Critical Hospital, and Voluntary Accident Insurance Tuition Reimbursement (available 6 months after start date, capped) Paid Time Off (accrued and prorated, maximum of 120 hours annually) Paid Holidays Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

We are looking for a full-time Store POS Support Specialist to join the Store Support Help Desk department. You will be an ideal candidate if you are confident in your ability to learn new tasks quickly and pay close attention to detail. You understand how to operate the POS registers. You lead by example and represent yourself positively and professionally. You can execute tasks successfully with minimal supervision, and you are friendly, outgoing, and communicate well with associates and customers POSITION RESPONSIBILITIES: • Responds to telephone calls, emails and other requests for support. • Process shipping of POS equipment to stores. • Coordinate problem resolution across internal departments. • Basic knowledge of commonly used concepts, practices, and procedures within store operations. • Relies on pre-established instructions and guidelines to perform the functions of the job. KNOWLEDGE AND SKILLS PREFERRED: • Minimum 1-2 years of store retail experience • Excellent verbal communication skills • Ability to think on your feet and solve problems quickly. • Organized and self-motivated • Computer skills that will allow easy navigation through software products to reset passwords, MS Office, call tracking, and email. SCHEDULE / HOURS: We are looking to staff the Store Support Help Desk with associates who have flexible work schedules to cover our normal office hours below, as well as the extended office hours that occur during November and December. This position will also be involved in the after-hours emergency Line rotation. • Monday-Friday 7:00 AM to 8:00 PM • Saturdays 9:00 AM to 8:00 PM • Sundays 10:00 AM to 7:00 PM

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Maintenance Technician We're hosting open interviews all month long! Stop in anytime MondayFriday, 8:30 AM5:30 PM, and ask us about our full-time and part-time sign-on bonuses. Come meet the team and see why this is a great place to grow your career! Join Our Facilities Maintenance Team at Pomeroy Living! Pomeroy Living, a state-of-the-art independent and assisted living community, is seeking a skilled and experienced full-time Maintenance Technician to join our team. Responsibilities: Perform preventative and corrective maintenance on building systems, including plumbing, electrical, HVAC, and mechanical equipment. Conduct repairs and general maintenance on building structures, grounds, and resident apartments. Assist with resident room turnovers, including painting, drywall repair, and minor renovations. Move and assist in the transportation of furniture and equipment. Maintain a safe and well-maintained community environment. Qualifications: Working knowledge of building systems and related code requirements. Experience with a variety of hand and power tools. Ability to lift up to 50 pounds. Excellent problem-solving and troubleshooting skills. Strong work ethic and a commitment to providing excellent service. #pm25 Benefits: Paid Time Off - start accruing day one of orientation Paid Holidays Access up to 50% of your earned pay DAILY! Flexible scheduling Company-paid Life insurance for FT staff Priority Health Medical, Delta Dental, and Vision Insurance 401(k) retirement plan Career advancement opportunities Join our team and put your maintenance skills to use in creating a welcoming and comfortable living environment for our residents. Compensation details: 14-14 PIe4b4032b1eab-31181-39191086

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Hello, My name is Shubham and I'm a Recruitment specialist at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position. Job Title: Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Job ID: # 17-61574 · Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · office 365 experience is must · Office 2003/2007/2010 support · end user trouble shooting skills · outlook PST Files · Installation, configuration and maintenance of windows, hardwares and softwares. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support Specialist, you will serve as the primary technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will be responsible for receiving, evaluating, and responding to customer technical inquiries. For both the Customer Experience and Sales team, you will act as an escalation point to resolve customer technical inquiries for products that are currently in the field and determine when a field service technician is needed to be dispatched to resolve a customer issue. You will have the opportunity to support all product lines that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career. We are looking for people who believe in our guiding principles and values of: Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived. Integrity - We're honest, transparent, and committed to doing what's right. Customer focus - We have relentless focus on our customers and their success. Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity. Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness. Champion change - We know adaptation and improvement are requirements to survive and to thrive. Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way. In this role you will get to: Receive and respond to calls, web submissions, and emails regarding technical questions on Trystar's products Manage field services for commissioning, start-up, preventive maintenance, troubleshooting, and repair Work directly with customers on replacement part identification, quoting and ordering Work directly with customers to respond to service calls and determine best path to resolve customer issue Coordinate with both direct and 3 rd party technicians to schedule and coordinate execution of field service calls Provide real-time support for customers, installers, and technicians in the field via phone or video calls Intake, update and respond to customer inquiries via a case management system, such as SalesForce Enter and manage Quotes, Sales Orders, RMA, and Service Tickets within the company ERP system, such as Epicor Coordinate RMA activities Gather technician test reports, checklists, and site feedback, used to close out service tickets and sales orders Support the technical training of both direct and 3 rd party technicians and internal customer facing team members Develop FAQ's for technical inquiries Maintain up to date technical data on all products and offerings Collect and analyze customer request data to identify opportunities for continuous improvement Occasionally support customers or technicians after hours or on weekends due to site access limitations Job Requirements: Basic Qualifications 5+ years of experience in related electrical product, back-up power, or power distribution industries Experience working directly with customers in a technical support role Basic electrical power systems working knowledge Basic understanding of equipment start-up processes, Preventive Maintenance, and troubleshooting Ability to use digital tools to capture and respond to customer requests Ability to become familiar with the rectifier, power inverter, power conditioners and UPS product series Self-starter mentality with strong technical, analytical, and problem-solving skills Preferred Qualifications Highly motivated, passionate, with exceptional written and verbal communications skills Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment High comfort level establishing and growing relationships with customers, partners and internally Continuous improvement mindset

Job DescriptionAre you the go-to problem solver when technology hits a snag? Do you love helping people, digging into technical challenges, and keeping systems running smoothly? If so, this IT Support Specialist role is perfect for you!APEX Placement and Consulting has partnered with a growing manufacturing company in Shelby Township looking to add an IT Support Specialist to their dynamic team. This role plays a key part in keeping hardware, software, and ERP systems operating efficiently while supporting users across the facility. Keep reading for more details! What's in it for you: Competitive pay (based on experience) Direct Hire position - you'll be hired directly with our client Full benefits package once hired: Medical, Dental, Vision 401(k) plan Paid time off Opportunity to support a fast-paced manufacturing environment and work on a variety of IT systems Growth potential as the company continues to expand What your day will look like: Provide daily IT support to staff, troubleshooting hardware and software issues Work closely with managers and departments to meet technology needs Train end-users on hardware, software, and system functionality Resolve helpdesk tickets and logged errors quickly and effectively Monitor system performance across hardware, software, and networks Update software, perform hardware upgrades, and maintain IT equipment Maintain databases and ensure system security Document procedures, perform diagnostic testing, and track performance metrics Stay current with IT trends and emerging technologies Develop Power Apps to automate repetitive tasks (SQL and Power BI experience a plus) Maintain and administer the PLEX ERP system Perform additional duties as assigned What we are looking for: Bachelor's degree in Computer Science, Information Technology, or related field 3-5 years of IT support experience Strong communication and interpersonal skills Excellent troubleshooting abilities and a customer-service mindset Solid understanding of hardware, software, and networking Experience with IT helpdesk/ticketing systems Knowledge of database maintenance and system security Ability to train users and prioritize tasks in a fast-paced environment Power Apps, SQL, or Power BI experience is a major advantage PLEX ERP experience preferred Manufacturing or automotive industry experience is highly valued IT certifications (CompTIA A+, Microsoft) are a plus Ability to pass pre-employment screenings At Apex, we actively encourage applications from underrepresented groups. Your unique background and perspective matter to us. Even if you don't meet every single qualification, we encourage you to apply if you believe you can excel in this role. We're excited to see what you can bring to the team!

Are you a seasoned IT professional looking for a career change? Are you looking for an innovative organization that fosters teamwork and supports your professional and personal development? We are currently looking for a professional and experienced full-time Technical Support Specialist to join our team. This position helps identify opportunities and deploy technical solutions that enable improvements to our clients' business operations. Perks • Competitive salary based on qualifications • Bonuses • Commissions • Mileage reimbursement • Paid time off • Certification education reimbursement • Room for advancement in the company • 401k with company match • Health Insurance with company contribution • Life insurance • Long term disability Responsibilities • Respond to help desk tickets • Participate in planning and implementing projects • Assist with new customer onboarding process • Utilize help desk ticketing and workflows • Complete all assigned projects, reports, and documentation The ideal candidate will possess the following: • Industry certifications related to networking and security from Microsoft and Cisco • Expertise in security best practices • Three years' experience working for a managed IT services company • An in depth understanding of common operating systems and business applications • Bachelor's degree in Information Technology or related field preferred • Experience with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. We provide Managed IT Services, Support and Consulting where we act as the IT department for our clients and assist larger organizations with IT projects. To learn more about our company visit our website at: *******************

Job Description Job Title: Helpdesk Support Specialist Department: Information Technology Reports To: IT Manager Employment Type: Full-Time The Helpdesk Support Specialist provides hands-on, first-level technical support for all IT systems within a manufacturing environment. This role supports both office and plant-floor users, ensuring that workstations, production systems, and network-connected equipment remain reliable and operational. The position requires strong troubleshooting skills, excellent communication, and the ability to work in an industrial setting where uptime and safety are critical. Key Responsibilities Serve as the first point of contact for all IT-related support requests from office and manufacturing personnel. Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, production terminals, and handheld devices. Support production-related systems, including PCs connected to machinery, barcode scanners, and industrial workstations. Install, configure, and maintain Windows operating systems, Microsoft 365 applications, and manufacturing-specific software. Manage user accounts, permissions, and group policies in Active Directory and related on-prem systems. Ensure connectivity and uptime for local network infrastructure, including switches, cabling, and Wi-Fi used on the plant floor. Maintain and track IT assets, ensuring accurate records of equipment assignments and maintenance schedules. Assist with system backups, updates, and patch management to ensure compliance and security. Collaborate with maintenance and engineering teams on IT integrations with production machinery. Provide basic end-user training on IT systems, security best practices, and data handling procedures. Participate in after-hours or on-call support rotations for critical system outages. Qualifications Required: Associate degree in Information Technology, Computer Science, or related field; or equivalent hands-on experience. 2+ years of IT support experience. Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365. Experience with hardware troubleshooting (desktops, laptops, printers, and barcode devices). Familiarity with TCP/IP networking, wired/wireless connectivity, and basic switch configuration. Excellent problem-solving, communication, and documentation skills. Ability to work safely and effectively in a production environment (around machinery, noise, and physical movement). Preferred: CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST). Experience supporting ERP, MES, or SCADA systems. Knowledge of industrial networking concepts and device communication (e.g., PLC connectivity). Familiarity with ticketing systems (e.g., ManageEngine, Spiceworks, or ServiceNow). Core Competencies Strong customer service and teamwork orientation Ability to work independently with minimal supervision Attention to detail and adherence to IT/plant safety standards Calm under pressure, especially during production-impacting incidents Continuous improvement mindset Work Environment On-premises role; presence required in both office and manufacturing floor areas. Exposure to moderate noise, heat, and machinery in production zones. Occasional lifting of IT equipment (up to 25 lbs). May require off-hours or weekend availability for critical system support or maintenance windows. Travel to Offsites once a week to be expected. (SE Michigan) Mileage will be compensated. Compensation & Benefits Salary Range: $45,000-$60,000 based on experience Benefits: Comprehensive health insurance, PTO, 401(k), training and certification reimbursement, and opportunities for career advancement within IT and operations. Job Posted by ApplicantPro

ANNOUNCEMENT Technical Support Specialist - Waste Solutions Division Employment Type: Full-Time Department: Waste Solutions Summary of Position USA DeBusk is seeking a highly capable and experienced Technical Support Specialist to join our growing Waste Solutions Division. This role provides technical, operational, and customer-facing support for hazardous and non-hazardous waste disposal activities. The ideal candidate brings a minimum of 5 years of industry experience with deep understanding of RCRA and DOT regulations. Essential Responsibilities Technical & Regulatory Support Serve as the subject matter expert for waste profiling, characterization, approvals, and regulatory classifications. Interpret laboratory analytical data, SDSs, and generator information to determine proper waste handling pathway. Develop, review, and maintain documentation including waste profiles, manifests, LDRs, and waste codes. Operational & Project Coordination Coordinate logistics, container selection, scheduling, and communication with haulers and TSDFs. Manage multiple waste projects ensuring regulatory compliance, documentation accuracy, and timeliness. Provide proactive communication to customers regarding project timelines, approvals, and scheduling. Customer & Internal Support Support inside sales and BD teams with technical assessments, pricing assistance, and disposal recommendations. Assist internal specialty service lines with waste classification and disposal planning requirements. Support customer service efforts to ensure high-quality client experience. Vendor & Network Development Help develop and maintain relationships with TSDFs, transporters, recyclers, and beneficial reuse facilities. Assist with MSA development, vendor qualification, pricing structures, and onboarding processes. Strengthen national disposal and transportation partnerships to expand service capabilities. Qualifications Minimum 5 years of experience in hazardous waste management or industrial environmental services. Strong working knowledge of RCRA hazardous waste regulations and DOT 49 CFR transportation rules. Experience evaluating analytical data and regulatory requirements. Background working with TSDFs, transporters, or industrial service providers. Strong communication, documentation, and project management skills. Proficiency in Microsoft Office and workflow software tools. Ability to work independently in a remote environment and travel as needed. Compensation & Benefits USA DeBusk offers competitive compensation and comprehensive benefits, along with the opportunity to contribute to a rapidly growing division supported by strong leadership. Application Instructions Interested candidates should submit a resume and cover letter to: [Insert email or application EQUAL EMPLOYMENT OPPORTUNITY: USA DeBusk is an equal opportunity employer, and we thrive on our differences for the benefit of our employees, our customers, and our community. It is our policy to provide equal opportunities in all decisions related to hiring, training, and promoting regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any legally protected characteristic or class.

What you will be doing: We are searching for a Robotics Technical Support Specialist to play an integral role by providing frontline technical support to FAC customers, internally and externally, within our fast-paced technical customer service hotline group. This position will focus on maintaining FAC's “Service First” mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of their FANUC robots, controllers, and related systems/equipment, as well as on-site project coordination. Primary responsibilities will include: Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers. Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log, Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries. Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and/or technical information to be sent to internal and external customers, or utilized during onsite project coordination. Maintain and achieve corporate group measures for phone call answer rate and technical support log closure rate. Coordinate with Project Managers to develop project support schedule and define onsite scope of work to be performed. Communicate with customer personnel on project requirements, delivery schedules, and project status as needed. Support the technical support group by identifying and implementing business process improvements when able. Experience you will need: Degree or certification in mechanical, electrical, software, robotics, automation, or related engineering/technical field; or equivalent relevant experience. Minimum five years of experience with FANUC robots, controls and/or applications, preferably in integration, service, or installation type of position (including knowledge of robotic applications and processing) Experience with equipment and robot maintenance, including mechanical, electrical, and pneumatic troubleshooting, teardown, and repair with the ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation. Experience with robotic programming, computer programming (Roboguide), or related PLC programming. Excellent communication skills (written/oral) with the ability to interface with others over the phone and at all levels of the organization, internally and externally. Familiarity with MS Word and Excel. Flexibility with supporting “on-call” after hours support and 2nd or 3rd shift based on customer demand and/or group manpower shortages. Robotic paint system experience is highly preferred. Benefits Medical, Dental & Vision Insurance 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Flexible Benefit Dollars Generous Holiday & Vacation Program

Helpdesk Engineer a.k.a IT Superhero Let's start with the truth: this is a wonderful place to work, but it is not an easy place to work. We're an IT and cybersecurity managed service provider. That means we're trusted with our clients' most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else. If you don't just “tolerate” people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to Apply You just want a paycheck and a quiet corner to get by in. You don't care about building relationships with your colleagues in person and you want to work fully remote. You think “helpdesk” means taking tickets and moving them along without ownership. You get frustrated when someone explains the same problem three different ways You want every day to be predictable and stress-free and get mad because our clients don't schedule their emergencies. You aren't curious and troubleshooting feels like drudgery instead of detective work You're allergic to change and argue for doing things the way they've always been done You complain instead of coming up with ideas and problem solving You view company values as stupid corporate stuff Reasons TO Apply You light up when you fix something that's been driving someone crazy - and you can explain what you did without making them feel dumb. You see technology as a craft worth mastering and you love learning new systems, tools, and tricks. You take pride in being the person clients trust first when things go sideways. You like variety - one day you're troubleshooting a Teams call that keeps dropping, the next you're remediating a phishing attempt, and the next you're rolling out patches across dozens of endpoints. You want to be part of a culture where we push each other to be better - not just technically, but in how we communicate, care for clients, and grow as people. You want to work somewhere that doesn't tolerate low performers even if it means high expectations for yourself What You'll Be Working With Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration) Windows desktop and server operating systems Active Directory / Azure AD user and group management Endpoint security solutions (AV, EDR, patching, policies) Network fundamentals (firewalls, VPNs, switches, wireless access points) Ticketing and documentation systems (ConnectWise, Autotask, or similar) Remote monitoring and management tools (RMM) Basic troubleshooting for VoIP systems and mobile device support What makes this a great place to work Free medical, dental, vision coverage for you the employee (excludes dependents) Free gym membership Gym located in office to use at lunch time Standing desks Lunch stipend Use of company cars to visit clients rather than personal car 401k plan with 4% company match Summer hours Hybrid work schedule

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Qualifications • Good understanding and knowledge of: • Windows XP, windows 7 • Active Directory • MS Office Suite with expertise in Excel, Word, PowerPoint • Gmail / Google Apps • Networking • Malware removal • Ability to communicate with all levels of the organization • Ability to work efficiently under stress • Must be flexible and willing to adapt quickly due to priority changes • 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume. • Ability to work both independently and in a team-oriented environment • Must be highly motivated, with a positive "Can-do" attitude • Must have a hands-on attitude to all aspects of the day to day operation Preferred Qualifications • Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support Additional Information Bilingual Requirements: (Fluency in the Following) 1. Spanish Helpdesk Technician 2. French Helpdesk Technician 3. French - Canadian Helpdesk Technician

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world. In this position... This role is for an IT Operations Support within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. In this role, you will provide essential support to our project management efforts while also playing a key part in the smooth operation of our core IT Service Management processes, specifically Incident, Change, and Problem Management. A critical component of this position involves collecting, analyzing, and reporting on key metrics to provide visibility into performance and identify areas for improvement. This is a fantastic opportunity for someone who enjoys supporting multiple initiatives, working with data, and contributing to both project success and operational stability within an IT environment. You'll have... Aptitude to recognize roadblocks and escalate issues and seek help when needed. Skilled in communicating clearly and effectively, both verbally and in writing across different audiences and stakeholders. Self-driven and capable of managing tasks independently with minimal oversight Proven ability to perform effectively and meet deadlines consistently, even in high-pressure situations. Skilled at fostering strong collaborative relationships within a team and across departments Experience working with the ServiceNow platform Possesses the ability to effectively motivate and guide team members or peers. Applies strong analytical and logical reasoning skills to identify and solve problems effectively Excellent verbal and written communication abilities. Proven organizational skills with the ability to juggle multiple initiatives and remain flexible and responsive to changing needs. Highly motivated to take initiative, continuously improve skills, and quickly grasp new concepts related to the team's operations. Comfortable and effective working in a rapidly evolving environment. Proficient in Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook). Even better, you may have… Experience using specific project management tools (e.g., JIRA, Microsoft Project) Experience using an ITSM platform (e.g., ServiceNow) Knowledge of SRE - Site Reliability Engineering principles Familiarity with ITIL principles or certification Experience documenting processes or creating user guides Understanding of IT concepts Previous Incident and Problem Management Experience Experience working on a global team with geographically distributed team members Knowledge of Ford Credit business operation (Business Centers or Central Office) General knowledge of the Change Enablement (Change Request) process Knowledge of various operating systems, databases, network protocols and programming experience an asset Understanding of monitoring tools and processes, ideally Dynatrace and Splunk a plus Familiarity with cybersecurity tools, processes, and controls You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: BENEFITS This position is a range of salary grades SG5-SG8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Onsite #LI-FordCredit #LI-MN1 What you'll do... Lead the team to prioritize features based on business needs Participate in critical situations bridges assist with tracking timeline and creating incident summaries Collect, consolidate, and analyze data related to project performance Maintain project documentation, such as project plans, schedules, risk/issue logs, and status reports. Identify trends and potential areas for improvement based on data analysis. Track project progress against milestones and timelines. Support the preparation of project status updates and presentations. Coordinate communication among team members and stakeholders as directed. Strong analytical and problem-solving skills Detail-oriented with strong organizational skills Assist with transformation projects to improve Command Center services Uncover, anticipate, raise, and remove obstacles which prevent Command Center from delivering against expected program outcomes. Research and apply industry/Ford standards to maintain and improve process

SXI Support Paraeducator JobID: 13290 Non-Certified Student Support Services/Paraprofessional Date Available: ASAP District: Walled Lake Consolidated Schools Description: Please see attached job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duration: 4 Months • Provide exemplary client support and technical issue resolution via phone and email. • Provide exemplary client support and technical issue resolution via email as needed • Maintain strong knowledge on supported products • Meet performance objectives in call quality, customer satisfaction surveys, and call handling • Provide timely follow up on outstanding client issues • Effectively communicate and interact with staff assigned to assist in resolving client issues • Facilitate general web-based sessions to aid new customers in implementing CS software • Assist with Customer Service queues and Service Reception as needed • Strong call handling soft skills • Strong software and hardware troubleshooting skills • Ability to self manage and work as a contributing member of a team • Ability to stay motivated in a fast paced, high pressure environment • Strong research and problem solving skills • Ability to quickly learn and master technical or complex information Additional Job Requirements • 1 Year of customer service experience required • Associates or bachelor's degree a plus • Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must. Additional Information To schedule an interview, please contact; Rakhi Sharma ************

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration: 12 months with possible extension Job Description: Qualifications share resume asap Additional Information For more information, Please contact Shubham 97295-4595

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Stefanini has a Bilingual (Spanish/English) Helpdesk Technician position in Southfield, MI. This is a long term opportunity and the Technician will be the first point of contact for all IT service desk incidents and requests for our customer. The individual will field customer calls and web submits, troubleshoot, document and resolve IT related issues for corporate and manufacturing end users. The Technician must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. PRIMARY RESPONSIBILITIES: • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system • Troubleshoot hardware, software and network related issues • Provide restorative or maintenance actions to resolve end-user issues • Assist with defining and documenting knowledge base articles • Assist with special project work as needed • Will escalate problems to the next level of support when required • Consistently meet or exceed requirement performance criteria Qualifications Excellent customer service skills - Bilingual (Spanish/English) Experience troubleshooting and resolving PC hardware and software issues (including Microsoft Office) and various hardware platforms including Dell, HP and IBM. Attendance and schedule adherence is a requirement of this position. Ability to work a full time (40 hour) shift within the standard hours of operation. Knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook) Excellent customer service skills Excellent documentation skills Previous experience in a customer service and/or IT support environment PREFERRED QUALIFICATIONS - Previous help desk experience. Additional Information