Help desk analyst jobs in Omaha, NE - 489 jobs

Job Title: Facility Operations Support Technician Job Type: Full-Time Compensation/Salary: $105,000 - $115,000 Authorization Status: U.S. Citizenship Clearance Requirements: Active Top Secret (TS) clearance with eligibility for SCI access and Polygraph. About Aleto Aleto specializes in federal property management, space planning, and facility management. Aleto primarily supports federal government agencies to create realty solutions, provide facility and space planning support services, and enhance strategic communications. We are looking to hire motivated people who are excited to grow with us. You'll have the potential to help improve processes and help identify solutions for our government, supporting the organizations that serve American citizens across the country. We offer the opportunity to work directly with clients to have a real impact on the day-to-day operations of federal agencies. We are a growing company that stands firm on our core values: Accountability, Ingenuity, Reliability, Service, and Stewardship. This is what sets us apart from our competitors. Our Mission, Vision, and Purpose: Aleto is committed to helping federal agencies improve their workspace. We aspire to be trusted advisors to senior executives for federal leasing and facilities operations decision-making. Our purpose is to enhance your workspaces with our innovations while maintaining your trust with dependable, responsible, and high-quality service. We work together with our partners, from start to finish, to ensure we identify and deliver the best solutions based on their business needs. We offer paid vacation, sick time, paid federal holidays, parental leave, full medical/dental/vision, and 401(k). We are proud to employ a group of experts from diverse backgrounds. We recognize that recent studies show those from underrepresented groups are less likely to apply to roles if they don't meet 100% of the qualifications. We are committed to building an inclusive culture and encourage you to leap with confidence and apply-you may be exactly who we've been looking for. Aleto is an Equal Opportunity Employer. What we are looking for: Aleto Inc. is seeking to hire a Facility Operations Support Technicians to support our government client in their Operations Pod by managing the intake, validation, prioritization, and monitoring of facility-related work orders. These roles are critical in ensuring defect prevention begins at the point of entry, maintaining high customer satisfaction, and providing accurate operational data to support program reporting and decision-making. Technicians coordinate directly with customers to resolve complaints, manage backlog and scheduling, and ensure timely escalation when required. Technicians will serve as a Systems and Communications Liaison, acting as the primary interface for equipment-related tickets to improve coordination, reduce escalations, and enhance operational efficiency. Interview Process If you are selected for an interview, you'll be contacted for an interview through Microsoft Teams or by telephone. The process averages 3 weeks from initial contact to interview. After all candidates are interviewed, Aleto will notify you of your application status. If an offer is extended, the start date is determined by availability and the amount of time it takes for the government's background clearance process (depending on the client). Facility Operations Support Technicians -Essential Job Duties Duties include the following. Other duties may be assigned: Operations & Work Order Management Perform intake, validation, prioritization, and tracking facility operations and maintenance (O&M) work orders. Ensure accuracy and completeness of work order data at entry to support defect prevention and downstream reporting. Manage backlog, scheduling, and workflow to ensure timely resolution of requests. Monitor work order progress and follow up with stakeholders to meet service-level expectations. Customer Coordination & Issue Resolution Serve as a primary point of contact for customers regarding facility-related requests and complaints. Coordinate with internal teams, vendors, and stakeholders to resolve issues efficiently. Handle complaint resolution and escalate issues appropriately to minimize operational impact. Maintain a high level of customer satisfaction through clear communication and responsiveness. Systems & Communications Liaison Act as the liaison for systems and communications-related equipment tickets. Coordinate between technical teams and operations staff to streamline ticket handling. Identify recurring issues and recommend process improvements to reduce escalations. Ensure consistent communication and documentation for systems-related work orders. Reporting & Program Support Ensure validated operational data is accurately entered into systems to support program reviews. Contribute data and status updates used in CDRL A001 and A004 reporting. Support expenditure tracking and operational metrics through accurate documentation. SECONDARY JOB DUTIES Accomplish all tasks appropriately assigned or requested. May assist in training newly hired departmental staff. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Qualifications: Minimum 5 years of experience in facility operations and Civil Engineering Operations & Maintenance (CE O&M). Experience operating in a TS/SCI environment; active TS/SCI clearance required. Experience managing work orders, backlog, scheduling, and customer coordination. Strong communication, organizational, and problem-solving skills. Preferred Qualifications Experience supporting government or DoD facilities operations. Familiarity with CDRL-driven reporting and program management environments. Experience serving as a systems, equipment, or communications coordination lead. Technological Skills: Proficiency with IBM TRIRIGA for facility and asset management. Strong working knowledge of Microsoft Office Suite, including SharePoint. Key Competencies Attention to detail and data accuracy Customer service and stakeholder management Prioritization and escalation management Process improvement and operational efficiency Ability to work in high-security, mission-critical environments Other: Highest level of integrity in managing confidential information Aleto Job Duties Compliance with all Aleto processes, standards, and guidelines, including utilizing the employee and intranet platforms, clocking in and/or entering time daily, submitting expense reports, providing monthly progress reports, etc. Participate in recurring performance development meetings with your Aleto Team Lead to discuss current job tasks, promote open dialog/feedback, recognize and celebrate wins, and review positive and purposeful approaches for meeting work-related and professional development goals. Attend team meetings, tri-annual company All-Hands Meetings, and other company-sponsored team-building events to foster and support Aleto's core values, vision, and culture. What We Offer: Benefits and Perks At Aleto, we recognize that our employees are our most valuable assets. We are proud to offer the following employee programs and benefits to enhance our employees' well-being and total rewards package while practicing our core value of Stewardship. Below is a list of comprehensive benefits offered to employees who work 30 hours or more each week: Medical, Vision, and Dental Insurance: Single, single-plus-one-dependent, or family medical, vision, and dental insurance plans. Pre-Tax Savings Accounts The option to enroll in an HSA or FSA, depending on elected medical insurance coverage. Dependent Care FSAs are also available. Disability Insurance: Company-paid short-term and long-term disability insurance. Life Insurance: Company-paid life insurance coverage. Paid Time Off: Paid time off includes eleven federal holidays. Full-time employees accrue PTO at the rate of 5 hours per pay period for a total of three weeks per year. In addition, employees are provided with a separate bank of 40 hours of paid sick leave per year. Retirement Plan: Aleto offers full-time employees a 401(k) qualified retirement plan. Environment and Physical Conditions While performing the duties of this job, the employee is required to have ambulatory skills sufficient to visit other locations; and the ability to remain in a stationary position at least 50% of the time, move inside and around an office, position themself to access items located in high or low areas, and transport items weighing up to 20 pounds across the office. Requires the constant operation of a computer and other office productivity machinery and the ability to observe details at a close range, typically within a few feet of the observer. The employee interacts frequently with other workers, vendors, and clients and will communicate information and ideas, so others will understand, and must be able to exchange accurate information in these situations. The position consistently requires work to be completed in an office environment with artificial light and air. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you have questions or need additional assistance, please contact us at [email protected]

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Title: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years+) / Full Time Interview mode: Skype one round only Job Description : 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests Provide troubleshooting and technical support via phone, web based tools and email Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot, resetting password etc Qualifications Desired Skill Sets: Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Additional Information Sincerely, Ankita Upadhyay, Sr. Talent Acquisition Specialist 360 IT Professionals Inc. | Phone: 512-254-3300 X 186

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2 calls per day in this territory You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

At Kidwell, we are passionate about technology. We thrive in a fast-paced environment where customer service is part of our DNA. We strive every day to leave a positive impact on our customers while building a strong team who knows how to leverage technology to challenge the status quo. We are currently accepting applications for an IT Systems Engineer to assist in supporting our technical team and clients. We are looking for highly motivated individuals who work well in both individual and team situations. We practice both remote and onsite technical support to help support our accounts. The IT Systems Engineer is responsible for incident management and front-line customer service. These responsibilities include base-level knowledge of many types of technologies and providing issue ownership and clean hand-offs to ensure superior customer satisfaction. Our staff is offered challenging opportunities to work in a wide variety of technical environments, allowing us to work with many types of systems and technology solutions. Our team structure allows us to provide a supportive environment, encouraging career growth for our engaged staff. Kidwell Core Values At Kidwell, our core values make us who we are and show in everything we do; Led by passion, we believe our everyday jobs contribute to something bigger than ourselves. We pride ourselves in our creativity, but also in the effective solutions we create that bring value to our customers. Our employees act like owners, who take initiatives to lead and are treated like family. We are relentless and see work ethic and accountability as the baseline in the pursuit of excellence. What You'll Do- * Provide the first line of technical support on site for our clients. * Perform customer service duties, including remote, telephonic, and onsite support. * Respond to inquiries from users and help resolve both software and hardware problems. * Assist in scheduling and dispatch of technicians and engineers. * Assist in diagnosing technical Tier 1, Tier 2 support issues in a timely manner. * Assist in maintaining documentation for internal and external networks. * Provide accurate and timely logging of problems and resolutions in appropriate systems. * Deploy PC's and other IT equipment, as needed. * Assist with inventory tracking. * Help with tools and scripting within our tool set. Do You Have What it Takes? * Excellent problem-solving skills * Must be self-motivated. * Extensive knowledge of PC hardware and software * Experience in Windows OS (Windows 10/11) * Knowledge of server operating systems (Windows Server, 2012R2, 2016, 2019 and 2022) * Basic understanding of LAN / WAN technologies * Superior customer service and communication skills - ability to effectively communicate with both technical and non-technical users. * Ability to thrive and help foster a positive team environment. * Ability to multitask; prioritize and accomplish all given tasks in a timely manner. * Escalate problems to appropriate teams where needed. Position Suggested Requirements: * Bachelor's or Associate's Degree in related field or equivalent experience required * 2+ Years Service Desk experience or equivalent troubleshooting experience * CompTIA A+, Microsoft MTA preferred, but not required This position offers a competitive salary and career development potential. We encourage and even pay for certifications and trainings. We also offer health, dental, life, and disability insurance along with paid vacation, holidays, sick leave, flexible scheduling, maternity/paternity leave, clothing allowance, and 401k with company match.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery. JOB DETAILS: Position: Service Desk / Help Desk Analyst Location: Omaha, NE Duration: Long Term (1 Years+) / Full Time JOB DESCRIPTION: 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment Be the first point of contact for the end users for all technical issues/ service requests Create incident and service requests Provide troubleshooting and technical support via phone, web based tools and email Provide Voice based and remote Technical Support to end users for all standard desktop issues Resolve /troubleshoot, resetting password etc Desired Skill Sets: Fluent in Spoken English Language Strong written English and interpersonal skills Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint) Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software's Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems Thanks & Regards ASHOK KUMAR Sr. Lead / IT Recruiter Paradigm Infotech Call : ************ Additional Information Mandatory Details: Full Name as per SSN: Total Experience: US Experience: Contact NO: Email ID: Current work authorization in US: Current Location with city: Relocation: Availability: Skype Id : Educational Details : Rate(C2C/1099/W2): Employer: 2 Official references from recent 2 projects in below format (Must) Reference 1 Name: Company name: Designation: Official mail id: Contact Details: Reference 2 Name: Company name: Designation: Official mail id: Contact Details:

A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: PC Support Technician Location: La Vista, NE Duration: 1 year Job Description: • This is for 1 position working the NIGHT shift of 3:00 pm to Midnight Onsite and will be with team of 6 until 6 pm and then on their own until end of shift. • Business Casual Dress Main Responsibilities: • Provides basic troubleshooting assistance and ticket resolution for personal computer users. • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. • Recommends hardware solutions regarding personal computers in assigned areas. • Assists with computer studies, projects, and implementation of policies throughout area of assignment. • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. • Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills. • Ability to operate computer peripherals including monitors, printers and scanners. • High School Diploma with 3 to 5 years experience. Must have A plus Certification as this is required for conversion Qualifications • Basic printer troubleshooting and Windows 7 experience Additional Information Kind Regards Sachin Gaikwad Technical Recruiter Integrated Resources, Inc. IT Life Sciences Allied Healthcare CRO Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I Direct Line : 732-429-1920 Board: 732-549-2030 - Ext 301

Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy workng in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions. ***************** Help Desk Support Engineer Due to expansion we are currently seeking a Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support, and on site client support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidates must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. Essential Responsibilities: Provide a wide range of technical support to a large client base Resolve support requests professionally and efficiently Work with our internal engineering team on escalated issues Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages Create and maintain knowledge base documentation Install, test and configure new computers, servers, software, printers and network equipment Complete proactive and reactive maintenance of servers and workstations remotely. Contribute to a highly-productive team environment. Knowledge/Skills Required: PC and Mac support Active Directory management Proficient in Microsoft Office, Exchange and Office 365 Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.) Windows Server 2008 and 2012 support Basic computer security concepts Knowledge base management Education/Experience Required: Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred A+ , Net +, Sec + certification preferred Work environment: Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Benefits and Perks: Pay rate- $25-$35 per hour or higher based on credentials and experience. Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Career growth and learning opportunities …and so much more! Other reasons why you should join our team: We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000. Why join our team: We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events. We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including: •Team Lead, Supervisor and Management for our various departments •Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management •Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off. #jp2

TELCOR Inc, a nationally recognized provider of health care software, is looking for an energetic, focused and motivated team member for the TELCOR Revenue Cycle Management product (RCM) line. Along with the exciting, challenging and rewarding aspects of the position, TELCOR offers the opportunity to branch out of a traditional work setting and into an environment where an individual is valued, encouraged to grow and is a contributor to the future development of the company. This role requires the employee to work in our office in Lincoln, NE. The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing support and education for TELCOR's RCM product line in response to customer inquiries; escalating issues as appropriate, participating and managing customer and TELCOR projects under supervision. Additional responsibilities include updating and maintaining product specifications; developing, maintaining, and updating processes and procedures; developing and maintaining operational product knowledge; participation in customer version upgrades and subsequent release activities. Requirements * Must be well versed in medical terminology; knowledge of healthcare billing preferred * Experience with workflow analysis, data analysis, testing, documentation of procedures * Experience with implementation and/or service of health care information systems preferred * Knowledge of principles and processes for providing customer service * Must have Bachelor's degree or Associates, plus relevant experience * PC literate - must know Windows operating system environments and office tools; e.g., Word, Excel * Fluent in written and spoken English (North America) language * Participate in on-call rotation for RCM service customers * Occasional travel to customer sites for service activities when required TELCOR is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other characteristic protected by law. All trademarks, service marks, trade names, trade dress, product names and logos appearing herein are the property of their respective owners. Microsoft and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

BHE Pipeline Group consists of Berkshire Hathaway Energy's interstate natural gas pipeline companies, BHE GT&S, Kern River Gas Transmission Company and Northern Natural Gas Company. Combined, BHE Pipeline Group operates approximately 21,200 miles of pipeline with a design capacity of approximately 21.1 billion cubic feet of natural gas per day, owns assets in 27 states and is an industry leader in natural gas transportation. BHE Pipeline Group also operates 22 natural gas storage facilities with a total working gas capacity of 515.6 billion cubic feet and a liquefied natural gas export, import and storage facility. Northern Natural Gas is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. BHE Pipeline Group has an exciting career opportunity available. Take the next step in your career and apply now! College student currently enrolled in a bachelor's degree or graduate program in information technology or computer science. One year or more of demonstrated training and/or experience in JAVA, .NET, Angular JS, or Xamarin development. One year or more of demonstrated training and/or experience using Microsoft SQL Server or other relational database. Software skills and programming skills needed to perform responsibilities identified. Effective oral and written communication skills. Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently. Contribute to a team-centric work environment based on mutual respect and integrity Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers Employees must be able to perform the essential functions of the position, with or without an accommodation. Under the direction of an application team member, perform simple to moderately complex user requests for new or modified functionality to existing systems. Analyze, design, code, test, document, implement and maintain these application changes. Under the direction of an application team member, provide technical support enabling internal Northern Natural Gas business users to conduct day-to-day business. The support includes, but is not limited to, answering customer questions, completing data requests, and performing other support functions. Under the direction of an application team member, collaborate with end users to analyze and develop business requirements for business application enhancements and problem resolutions. Perform any additional responsibilities as requested or assigned.

Are you a problem-solver with a passion for tech and a knack for delivering top-notch support? We're looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration. What You'll Do As a key member of our IT team, you'll: Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues-on-site and remotely. Manage user accounts, groups, and directories with a security-first mindset. Handle Microsoft Exchange administration and support Office 365 users. Recommend and implement system upgrades to improve performance and efficiency. Partner with IT Purchasing to meet hardware/software needs. Serve as a liaison with Network Services to troubleshoot and resolve technical challenges. Stay in sync with leadership about potential issues and solutions. Travel as needed to company facilities to provide direct technical support. Rotate on-call once per month for one week. Report in-office starting at 7:00am daily with some flexibility. What You Bring 3-5 years of hands-on technical support experience. Deep knowledge of Windows 10 and 11 in a business environment. Proficiency with Microsoft Office 365 and Active Directory. Excellent communication and customer service skills. A self-starter mentality with the ability to manage multiple priorities. Associate's or Bachelor's degree in IT (or equivalent experience preferred). Willingness to travel overnight when needed. You're a Great Fit If You Love solving tough technical problems. Communicate clearly and confidently-verbally and in writing. Are proactive, organized, and can work independently or with a team. Understand business systems and know how IT fits into the big picture. Why Join Us? Work with a collaborative and supportive IT team. Take ownership of meaningful projects. Travel to different facilities and grow your tech exposure. Who We Are At Ag Processing Inc (AGP), we're more than just a global leader in soybean processing-we're a farmer-owned cooperative with a mission. Every day, we work to transform soybeans, grains, and related products into essential resources for animal feed, food, fuel, and beyond. With a proud history of innovation and growth, AGP has become the largest soybean processing cooperative in the world-and we're just getting started. Our people are the driving force behind everything we do. That's why we invest in your future with competitive pay, growth opportunities, and one of the most robust benefits packages in the industry, including: 100% Employer-Funded Pension Plan - We're thinking long-term, just like you. 401(k) Retirement Plan - Choose between Roth or Traditional with a generous company match. Comprehensive Health Coverage - Medical, dental, and vision insurance for you and your family. Coverage starts the same day you do - no waiting period! Tax-Advantaged Accounts - Health Savings Account (HSA), plus medical and dependent care FSAs. Peace of Mind - Long-term and short-term disability insurance, plus company-paid life insurance. Paid Time Off - Enjoy vacation days and paid holidays to recharge and spend time where it matters most. Join AGP and become part of a purpose-driven team that's shaping the future of agriculture-powered by people, innovation, and community. Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.

Company: CLAAS of America Inc. Professional Level: Graduates Key Area: After Sales MUST BE ELIGIBLE TO WORK IN THE U.S. CLAAS of America is part of a family-owned company that has people throughout North America. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today's most advanced agricultural machinery? If you are ready to make the move for a brighter future, apply and become part of our success story! Your role on our team: The CLAAS North American Graduate Program is a 12-24 month professional development plan within our NA Service Department. Participants will combine practical work experience with specialized development opportunities in North America and abroad. Program participants will become familiar with CLAAS products, dealer networks, customer operations, headquarter functions, and business practices. Concurrently, participants will perform duties essential to the assigned service functions such as assisting with the in-field technical support to dealership personnel and directly assists in the on-going development of the dealer's ability to service and support CLAAS products. Successful completion of the North American Graduate Program is preparedness for a professional role as a Territory Technical Representative or Technical Specialist, or other suitable position within North America. • Provides technical and service support for CLAAS products at the dealer location or customer site, including investigating concerns/ effectively identifying resolutions and assisting in training for dealer service techs, both at dealer locations and at company training locations; • Regularly prepares and presents detailed technical reports of product performance and reliability issues to management. • Assists with completion of Product Improvement Programs and Campaigns as requested. • Schedules dealer and customer visits as dictated and directed by the technical needs of Field Support and Warranty Manager or at the request of the Region Technical Manager(s). • Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis. • Reports results and variances periodically and propose necessary actions and works closely with the Field Support and Warranty Manager. • Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards. • Demonstrates regular and punctual attendance at the assigned work location. Note: This position includes extensive travel - during harvest expect 80% - 100% travel; valid driver's license and passport is required o Extensive stays of 1-3 weeks may be required in support of personnel, training, or dealer regional harvest activities. During these times, 1 to 2 weekends away from home at a time is possible. Your profile: • Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus • Entry Level, 0-3 years' progressive technical experience; 3+ years' experience, preferred. • Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred. • Ability to analyze agricultural equipment performance issues and quickly identify resolutions. • Excellent technical communication skills in both written and oral form with excellent interpersonal skills. • Proficient in the use of diagnostic tools (Elec. and Hyd.), including computer-based tools. • Proficient computer use in MS Windows and main frame computer systems, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required. Full-time Benefits Package Include: Premium free health, vision, short-term disability, and long-term disability; Competitive rate dental plans; Competitive paid time off; 401(k) with a generous company match; Retirement Readiness Program; Company-Paid Life Insurance; Flexible Spending Accounts; Dependent Care Resources Program; Tuition Reimbursement; Employee Assistance Program, including mental health; Wellness Programs including weight loss, diabetes management, and high blood pressure management; Legal & Financial Services; Fun & Safe Environment We look forward to your application. Your contact from our CLAAS Recruiting Team Michelle Schefcik CLAAS of America Inc. *************************** Here you can gain exciting insights into the international working world of our family-owned company: Instagram | LinkedIn

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently. Qualifications Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful. Experience in problem solving, and software installs remotely using LANDesk helpful. Experience with troubleshooting PC/Laptop/Printer, hardware and software issues. Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues. Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software). Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk. Additional Information Work Schedule: Night Shift

Not everyone enjoys spending their workday solving tech problems - fixing the glitches, guarding the servers and patching software vulnerabilities. But you do... Not everyone enjoys making sure the invisible digital infrastructure that designers use is running smoothly as they design great places for our communities. But you do... If you're the “you” we're talking about here, then we highly encourage you to apply for IT Support Specialist position. In addition to having a deep knowledge of all things IT, the ideal person for this job enjoys building relationships with a great team and possesses a passion for continual learning. Essential Job Functions: Serve as the first line of support for end-users via phone, email, chat, or ticketing system. Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices. Quickly learn new software applications, providing support and training to staff as needed. Multitask effectively while prioritizing multiple incoming requests. Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience. Understanding of cybersecurity basic best practices. Work on-site in an office environment. Requirements Ability to research, diagnose, and resolve both hardware and software issues. Strong understanding of computer networking and security best practices. Advanced knowledge of Windows 11 operating systems. Builds long-term relationships with team members through positive customer service A continuous learner who constantly looks at how they can improve themselves and the firm Experience installing and managing software through ManageEngine Desktop Central, preferred. Troubleshooting experience with: Adobe Creative Cloud, Autodesk products, Bluebeam, Fortinet, Newforma, Microsoft 365, Power BI, VMware, Zoom, preferred. Experience setting up TVs/displays and operating 3D printers, preferred. Education and Experience: Associate degree or higher in an IT-related field. Two or more years of professional experience in an IT helpdesk or technical support role. Travel occasionally, approximately once per month. Location: Omaha, NE

The IT Help Desk Specialist receives and responds to users' calls and e-mails regarding software and hardware related issues on IT systems. This position creates Help Desk tickets and resolves tickets or gathers information and places tickets in the queue for resolution by other IT team members; works with vendors for quotes on hardware and software purchases; and contributes to successful completion of IT team objectives. Essential Job Functions * Provides Help Desk support via phone, e-mail, and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Windows, Microsoft Office, Office 365, Aircraft Maintenance Manuals and AS400 for Windows). Resolves issues or coordinates with vendors, assigned software developer or other appropriate IT team members to resolve issues. Monitors user issues to identify trends. Edits Knowledgebase to ensure history of issue resolutions. * Monitors the IBM mid-range systems by responding to system messages, rerouting batch job queues and print queues for efficient operation, performing system cleanup, etc. Maintains job scheduler and user menu access. * Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment. * Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary. * Provide cell phone/smartphone support; including new phones, upgrades, Duncan Aviation related App support and basic troubleshooting. * Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests. * Completes basic requests for installing, configuring, and optimizing software and PC hardware. * Processes user security changes for systems, including new user setup, changes for existing users, administering security groups, etc. Monitors security software notifications and responds appropriately after research and/or analysis. * Performs other related duties as assigned by management. Job Specific Requirements * Licenses/Certificates: Valid driver's license and acceptable driving record * Attendance: Regularly scheduled attendance required; on-call rotation * Physical: Routinely lifts up to 50 lbs.; reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting * Environmental: Tolerates working in extreme temperatures and noisy environments Education and Experience * High School graduate or equivalent required * Associates degree in a computer-related field preferred * Minimum one year PC technical support and installation experience, specifically Microsoft Windows and Office, required; experience working with Microsoft O365, networking and IBM mid-range operations preferred * Proficiency with a variety of PC Hardware Available Benefits * Moving is expensive and hard work! Relocation Assistance is available for those that qualify. * Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one. * Plan for your medical needs with a Health Savings Account (employer and employee contributions). * Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed * Enjoy Duncan Aviation's On-Site Fitness & Health Clinics at the MRO locations * Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education. Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lincoln, NE and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Recommend systems modifications to reduce user problems. Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components. Install operating system patches, upgrades etc. via SCCM Software Center Provide remote support services for telework/home users. Help ensure user applications work over VPN and/or Citrix. Manage user relocation requests. Ensure devices are properly encrypted. Local On-Site Cabling. Provide on-site support for enterprise groups such as the network and security operation centers. Restart network equipment, including switches and routers as directed by enterprise networking. Replace defective network equipment. Wireless Services Assist users with mobile communication devices. Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping. Asset Inventory Support Assist with physical inventory as needed. Assist with receiving and receipting property. Disposal Preparation Support Process computer equipment for disposal. Ensure disposal policies are properly employed. Ensure all devices are fully wiped of information before leaving the facility. Video Conferencing and Audio/Video O&M Troubleshoot system problems. Work with support staff for remote troubleshooting and repairs. Assist in setting up presentation devices and video conferencing units. Support pre/post application releases. Gather analyze, and report end-user support trends. Assist tier 1 Service Desk with answering user calls. Other duties as assigned. Qualifications Required Skills and Experience High School with 0-3 years (or commensurate experience) US Citizen High degree of technical proficiency Excellent problem-solving skills and analytical abilities Preferred Skills and Experience Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role Certification in Microsoft Operating Systems Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security+ Clearance Required: Must be able to obtain and hold a Public Trust Clearance. Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $53,040.00 - USD $53,040.00 /Yr.

ABOUT LOZIER Headquartered in Omaha, Nebraska, with facilities across the U.S., Lozier Corporation is the leading manufacturer of products used by retailers in stores and warehouses, with a vision to be operationally excellent in support of retail's present and future. Retailers have relied on our quality products and service for more than 65 years. BENEFITS AND SCHEDULE Company bonus potential. PTO (Paid Time Off) plus paid holidays. Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment). Onsite Health Clinic. 401(k) with employer match. Employee Assistance Program. Educational Assistance Program. Career Development Programs. Casual dress. Monday thru Friday schedule, additional limited off hour calls as needed to provide support across three shifts. POSITION SUMMARY: The Information Technology (IT) Support Specialist assists business technology end-users with general tier 1.5 or 2 computer system problem resolution and basic system installations. This role will complete assigned support service requests from internal customers who are both on site and remote. The IT Support Specialist assumes regular on-call responsibilities. ESSENTIAL JOB FUNCTIONS Champion Lozier's Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier's success. Complete and document work, as assigned, for general system maintenance, configuration, and security questions as it relates to computer equipment. Provide basic support, ranging from standard office technology to manufacturing equipment, which has integrated computer solutions. Ensure standard delivery of computer solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing. Create, review, and maintain work instructions and document processes. Participate in supporting and testing of new technology as assigned including initiative support, and technology rollouts. Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates. Assist with documenting Knowledge Base articles, asset records, focusing on inventory accuracy, relocation of assets, and equipment retirement. Review assigned issue queues in service management tool and ensure assigned items are addressed in a timely manner. Provide weekend and holiday remote coverage of the service desk. Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments. Ability to work and interact well with others. JOB QUALIFICATIONS Education: Associate degree in computer science, information technology, information services, or another related field is preferred. Bachelor degree in computer science, information technology, information services, or another related field is desired. Experience: No additional experience is required, if degreed. Minimum of 2 years of previous computer troubleshooting experience is required, if non-degreed. Active pursuit of relevant certifications can be considered in lieu of experience. Required Skills Demonstrate a sense of urgency, motivation, initiative and accountability. Ability to multitask, evaluate and set priorities. Intermediate technical ability in the area of computer software, hardware and mobile devices. Good verbal/written communication, both in person and over the phone. Excellent customer service skills. Efficient, effective, and creative problem solving skills. Ability to work effectively with tight deadlines and changing priorities. Strong time management skills and ability to keep issue tracking tickets up to date. Preferred Skills Microsoft Windows Certifications. CompTIA Certification. Cloud technology Atlassian Suite (Jira, Confluence, etc.) Microsoft 365 fundamentals. SPECIAL DEMANDS Ability to lift up to 50lbs and push/pull up to 25lbs on occasion. Ability to bend/squat/reach/climb on occasion. On call after hours. Ability to travel to other locations. The above is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an “at-will” basis.

**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_SALARY:_** $20.00-$25.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No No **The Work** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and procedures to independently deliver a full range of services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in a prompt manner + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP Telephony setup and support + Creation of end user accounts and setting permissions + Provide end user device management and support, including desktops, laptops, and PDAs + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing collection of data and information regarding customer requirements + Monitor and report on performance of IT systems and services + Understand and responds to others' using active listening skills and tactful communication + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication + Ensures customer satisfaction through follow up and special efforts + Resolve issues following the parameters and guidelines of the client + Identify potential system problems and escalate to department contact for resolution + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness + Assist new employees with training through shadowing opportunities and explanation of work process + Other duties as assigned. **Qualifications** **Here's What You Need** + High school diploma or GED required. + Experience preferred Service Desk or Customer Service experience + Three (3) to five (5) years of experience in computer systems, customer support or IT support. + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Strong ability to speak with clarity and articulation + Strong communication skills; both verbal and written. + High degree of comprehension of the issues presented by customers. + High degree of problem solving Internal/External Relationships. + Apply discretion resulting in appropriate/desired resolutions. + Ability to analyze issues and determine root cause and identify appropriate solutions. + Ability to connect and build relationships with customers via virtual methods, phone, and email. + Ability to independently problem solve. + Effective listening skills including the cognitive ability to locate and convey requested information + The ability to successfully handle customer requests and document in work management tools and applications + Willingness to take initiative with attention to detail + Proactive and flexible + Must have positive attitude + Tolerance to deal with difficult customers and stressful situations + Fluidity to work well in teams as well as independently + Ability to take phone contacts and answer emails simultaneously + Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents + Sound analytic and cognitive ability to troubleshoot technical problems + Speaks with clarity, articulation, and is aware of own non-verbal communication + Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress + Demonstrate ability to learn quickly and thrive in high-energy team environment + Must be able to work independently, as well as with a team + Ability to function in a diverse work environment. + Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. **Desired Qualifications:** + Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a relative field. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Delivery Manager** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $25.00 /Hr. Submit a Referral (******************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103868_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Education & Experience ? Bachelor?s degree in computer science, information systems, or a related field and four years of work-related experience or an equivalent combination of education and experience ? Working knowledge of basic-to-complex hardware and software products, problem-solving, and troubleshooting skills ? Knowledge of the latest technologies obtained by attending training and conferences ? Standing, walking, crouching, bending as necessary in the movement of PC peripherals, such as desktops, printers, etc. with moderate lifting of approximately 25 pounds (desktop support only) Technical Skills (Desktop Support): Microsoft Platforms: Advanced Intel-based PCs: Advanced Microsoft Office: Intermediate Hardware and OS Mgmt: Advanced Windows Technologies: Intermediate Networking Technologies: Intermediate Software Evaluation: Intermediate Troubleshooting: Advanced Technical Skills (Infrastructure Services): Windows NT 4: Intermediate Distributed Processing: Basic SQL Server: Basic Network Administration: Basic COMTI: Basic IP (Internet Protocol): Intermediate NT Networking: Intermediate SAN (Storage Area Network): Intermediate MTS (Microsoft Transaction Server): Intermediate Technical Skills (Data Security): Internet Computing: Basic Mainframe Computing: Basic Schematic Architecture Design: Basic Data Access and User Administration: Intermediate Data Security: Basic Development Req/ Def: Being Developed Information Security Tech: Basic Network Security: Being Developed Security Risk Management Basic Systems Security & User Admin: Intermediate Systems Security & Maintenance: Intermediate Systems Security Policies & Procedure: Intermediate Systems Security Testing & Auditing: B Additional Information $20/hr 12 MONTHS