Help desk analyst jobs in Oxnard, CA

CodexIT is seeking a skilled and experienced Onsite Level 3 Technical Support Specialist to join our Santa Barbara team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide advanced onsite technical support and escalation resolution for complex hardware, software, and network issues affecting our Santa Barbara healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 and Level 2 support teams, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics and system administration tasks using Azure, Intune, and advanced networking tools. Collaborate with the Project Engineering team on complex implementations and system integrations. Utilize ConnectWise to manage escalated service requests, document resolutions, and track time effectively. Provide mentorship and technical guidance to junior helpdesk staff. Maintain detailed documentation of complex issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Assist with system monitoring, maintenance, and proactive issue identification. Qualifications: Minimum 3 years of experience in a Level 3 helpdesk or senior technical support role. Strong experience with Windows Server environments, Active Directory, and Group Policy management. Solid understanding of Azure cloud services and Intune device management. Advanced knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall configurations. Experience with backup solutions, disaster recovery, and system restoration procedures. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Excellent troubleshooting and analytical problem-solving skills. Strong communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems. Ability to work independently with minimal supervision and manage multiple priorities. Customer service oriented with a commitment to client satisfaction. Availability for on-call rotation and regular travel to client sites in the Santa Barbara area. CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Santa Barbara, CA

Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact-on our industry, our community, and our customers. Role Overview: As the IT Support Specialist, you'll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems. Location: Los Angeles (Hybrid) Reports To: COO (in partnership with VP of People) Key Responsibilities Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings) Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise) Set up, configure, and maintain company devices (laptops, software, user accounts) Support onboarding/offboarding processes for all IT-related needs Monitor and maintain SpamTitan for secure and effective email filtering Create and implement IT standards of procedure across systems and office locations Ensure consistency of IT systems, configurations, and tools across all locations Troubleshoot and resolve IT-related issues in a timely and effective manner Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits Support SSO implementation and management across business systems Own internal communication regarding system updates and IT policy changes Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots. Maintain and implement cybersecurity protocols, including updates and compliance measures Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants) Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams Provide day to day technical support while maintaining incident logs and documentation Qualifications 3+ years of experience in IT support or systems administration Strong working knowledge of Google Workspace, Dropbox, and 1Password Experience with SpamTitan or similar email security tools Familiarity with device management (MacOS and Windows) Experience configuring and maintaining firewalls and managing IT across multiple locations Strong documentation skills and experience building scalable processes Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.) Experience with NetSuite administration Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus Compensation: $80,000 - $85,000 Benefits: Paid Company Holidays PTO Health & Dental Benefits 401(k) + matching Profit sharing + Annual Bonus Jewelry Allowance How To Apply: Send your resume and a cover letter to *****************************. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required. Applicants must submit the materials above directly to ***************************** for consideration. We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!

Salary Range: $60k to $70k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box

Title: Onsite IT Support Engineer Duration: Fulltime Job Responsibilities - Perform end-user support for desktops, laptops, tablets, mobile devices - Deliver AV support and urgent troubleshooting for conference setups - Provide VIP-level support and ensure prioritized resolution - Execute IMAC, hardware replacements, printer troubleshooting - Carry out depot tasks, device imaging, configuration, and inventory handoff - Support onboarding/offboarding workflows with IT, HR, and Security - Document processes, SOPs, and ticket resolutions in ServiceNow Mandatory Locations: As applicable Experience: 6-8 years Required Skills and Qualifications: - Good understanding of endpoint devices and peripherals - Familiarity with ServiceNow, ProxyPro, and Microsoft Entra Self-Service - Basic understanding of network troubleshooting - Attention to detail and ability to work independently - ITIL awareness and customer-first attitude - CompTIA A+ or similar certification required

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

The IT Support Specialist II provides advanced technical support for end-users, systems, hardware, and applications. This role serves as an escalation point for Tier I support, performs more complex troubleshooting, and assists with maintaining the organization's IT infrastructure. The Specialist II works both independently and collaboratively to ensure high system availability and deliver an excellent support experience. Key Responsibilities Provide Tier II technical support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot and resolve intermediate to advanced issues related to operating systems (Windows/mac OS), software, and networking. Respond to service tickets in a timely manner and document troubleshooting steps and resolutions. Serve as an escalation point for Tier I technicians and mentor junior support staff. Qualifications 2-4 years of IT support experience (helpdesk, desktop support, or related roles). Strong knowledge of Windows/mac OS operating systems and common business applications. Experience with Active Directory, Microsoft 365, and basic networking concepts. Troubleshooting skills for hardware, software, and connectivity issues. Excellent communication, problem-solving, and time-management abilities.

: 1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you. Role Description: We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks. Key Responsibilities: Provide advanced technical support and troubleshooting for hardware, software, and network issues. Respond to and resolve escalated helpdesk tickets in a timely and efficient manner. Perform system diagnostics, maintenance, and repairs. Install, configure, and upgrade computer hardware, software, and peripherals. Monitor and maintain network infrastructure, including switches, routers, and firewalls. Collaborate with Tier 1 support staff to ensure a seamless support experience for clients. Document and track support requests, resolutions, and work performed. Assist in developing and implementing IT policies, procedures, and best practices. Participate in on-call rotation for after-hours support as needed. Qualifications: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 2-4 years of experience in a technical support or IT helpdesk role. (REQUIRED) Strong knowledge of Windows and Mac operating systems. Experience with network troubleshooting and configuration. Proficiency in troubleshooting hardware and software issues. Familiarity with Active Directory, Office 365, and other common enterprise applications. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Benefits: Competitive salary health, dental, and vision insurance- group rate 401(k) plan with company match. Generous paid time off Collaborative and inclusive work environment. Compensation: $25-30/hr based on experience

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

12-Month W2 Contract (No C2C/No Student Sponsorship/No Visa Sponsorship) Onsite 5x per week in Thousand Oaks, CA Pay up to $50/hr. W2. The ideal candidate will have experience as a Windows Desktop Administrator, hands-on clean-room or laboratory benchtop experience, and familiarity working in a GxP, GMP, or GLP environment. Technical screening needed prior to submission (14-questions via Zoom/Teams). Responsibilities: Work with scientific staff and IS colleagues to resolve request tickets for issues and requests regarding laboratory computers including software upgrades, Windows OS upgrades, general troubleshooting of system issues and benchtop automation support Develop and maintain tools and automation scripts for the OBS team (Batch Script, VBS, PowerShell) Support corporate deployments of anti-virus, software patches to benchtop computers Physically inventory benchtop computers and reconcile with asset inventory system Partners with outside vendors to troubleshoot problems, find long-term solutions, and monitor progress to meet user needs Work with scientists and other IS colleagues to translate computing needs into sustainable, standardized solutions Work on assigned software/hardware lifecycle projects Collaborate with infrastructure, networking, security, and database teams to ensure lab systems and instrument data flows comply with corporate security, networking, and GxP requirements. Basic Qualifications Master's degree OR Bachelor's degree & 2 years of experience of Information Systems, Computer Science, Engineering, or IT Help Desk experience OR Associate degree & 6 years of experience of Information Systems, Computer Science, Engineering, or IT Help Desk experience OR High school diploma / GED & 8 years of of Information Systems, Computer Science, Engineering, or IT Help Desk experience Preferred Qualifications: Strong customer focus with ability to work closely with customers to manage the resolution of IS tickets in line with customer expectations Strong knowledge of Microsoft Windows system administration. SCCM, Knowledge of Linux systems is a plus. Strong programming skills and experience with Microsoft programming tools including Batch Script, VBS, PowerShell, and other tools Demonstrated experience of IT support in a Life Sciences, Pharmaceutical, Biotech company or equivalent industry or knowledge of the pharmaceutical industry GxP system qualification and validation processes for computer related systems Experience with scientific data acquisition systems like SDMS, Empower, PerkinElmer ELN Strong team player who can effectively collaborate with IS colleagues in multiple locations on complex tasks and develop designs and strategies to address common problems within the benchtop support domain Knowledge of vulnerability patching and OS lifecycle upgrades Technical skills & tools (examples) Windows 10/11, Windows Server, Active Directory, Group Policy Linux administration (RHEL/CentOS/Ubuntu) - preferred PowerShell, Batch, VBS, Python (scripting for automation) AWS: EC2, S3, IAM, networking, snapshots/backups Databricks / Spark / SQL / Python for ETL and view creation Endpoint management tools (e.g., SCCM/Intune or equivalent), antivirus/EDR solutions Networking fundamentals, firewall/IP allowlists, and domain troubleshooting (AM domain experience a plus) Familiarity with ELN concepts (HLEE) and instrument data models Work environment Onsite role at Thousand Oaks, CA - candidate must be able to work onsite and interact directly with scientists and instruments. May require participation in an on-call rotation and occasional after-hours support for critical incidents or planned maintenance windows. This role collaborates cross-functionally with instrument owners, vendors, IS teams, and laboratory leadership. The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process

Job Title: Level 2 PC Technician - Endpoint Deployment Hours: 7:30am-4:00pm We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support. If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit. About the Role This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects). This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match. Key Responsibilities: Daily Hands-On Technical Work Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration Utilize SCCM, Microsoft Autopilot, and other deployment tools Complete component swaps, hardware repairs, device preparation, and quality checks Deployment & Asset Management Tag, label, box, and stage equipment for deployment Maintain accurate asset and inventory records Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments Physical / Warehouse Work Operate in an endpoint lab/warehouse setting Lift, move, and stage PCs, monitors, printers, and peripherals Work repetitive technical tasks efficiently and consistently Requirements 2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting Experience with SCCM, Autopilot, MDT, or similar imaging tools Ability to work in a physically demanding, warehouse-style environment Comfortable with repetitive imaging and deployment workflows Reliable and punctual Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups) Nice-to-Haves Experience with multi-site deployments (clinics, healthcare organizations, branch offices) Experience with asset tagging, inventory control, or warehouse IT operations

Operations Analyst II (Systems Administrator) **MUST HAVE LAW FIRM EXPERIENCE** The Operations Analyst II plays a key role in supporting and maintaining the Firm's applications-both cloud-based and on-premise. This position works closely with the IT Operations Manager and Director of Information Technology, collaborating across the IT team to ensure application stability, innovation, and performance. The Analyst also provides advanced support to Help Desk staff and end users. Key Responsibilities: Diagnose and resolve application errors across cloud and on-premise environments. Collaborate with IT Operations to implement solutions and improve system reliability. Deploy, integrate, and manage Firm applications using tools like SCCM, Intune, and Ivanti. Oversee application lifecycle management and communicate upcoming changes. Provide tier-2 escalation support and participate in after-hours/on-call rotations. Assist with account provisioning and decommissioning (Active Directory, Exchange Online). Maintain and support Active Directory infrastructure. Ensure timely patching and address Windows security vulnerabilities. Create and maintain system documentation and support protocols. Conduct quality assurance testing for application reliability. Build and manage vendor and consultant relationships. Contribute to technology evaluations and recommendations. Lead small to mid-sized projects independently. Support training material development for Firm applications. Perform other duties as assigned. Core Competencies: Collaboration: Builds strong partnerships across teams. Trustworthiness: Demonstrates integrity and authenticity. Customer Focus: Delivers user-centric solutions. Results-Driven: Achieves goals under pressure. Adaptability: Adjusts to changing demands with ease. Resourcefulness: Uses tools and time efficiently. Initiative: Tackles challenges with energy and urgency. Tech-Savvy: Embraces digital innovation. Required Skills & Experience: Strong knowledge of: Microsoft 365 (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate) Azure and Entra ID Windows 11 and Windows Server OS PowerShell scripting Cloud collaboration tools (e.g., OneDrive, Box) Remote desktop technologies (AVD, Citrix, RDP, BeyondTrust) Application deployment tools (Intune, Endpoint Manager, MSI packaging) Metadata management software Tools Used: Microsoft 365 Suite Windows 11 & Server OS Azure & Entra ID Data ETL tools Qualifications: High school diploma or GED 3-6 years of technical experience in large environments (300+ users) Project management experience with small to mid-sized initiatives Strong organizational and communication skills Ability to prioritize tasks and meet deadlines Professional demeanor with internal and external stakeholders Quick learner with a passion for technology Willingness to travel (up to 10%) and work flexible hours as needed All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Responsibilities: Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc. Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets. Imaging devices, including desktops, laptops, and other devices as needed. Install, configure, troubleshoot infrastructure - server/network devices. Handle IT shipping/receiving and dispatch of devices to users. Track hardware inventory, handle any issues and find resolutions for users. Handle tickets in ServiceNow in a timely manner. Assist in resolving technical escalations that arise during service delivery. Be highly adaptable and a self-starter. Work well with different types of management styles. Qualifications: Working knowledge of meeting SLA (Service Level Agreements) Working Knowledge of ITSM tool, Service-Now is a plus Basic industry standard technical knowledge Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools. Excellent knowledge of computers (PC, Laptop and Mac) and peripherals. Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices. Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer service

IT System Administrator III Assignment: 6-Month W2 Contract (potential to extend or convert) Pay: Up to $57/hour About the Role A major public-sector organization responsible for delivering essential water resources and infrastructure services to Southern California is seeking an experienced IT System Administrator III. This journey-level role supports enterprise systems across hybrid Windows and Linux environments, focusing on database, web, and application administration. You will play a key part in maintaining, troubleshooting, and optimizing Microsoft and open-source platforms that support mission-critical operational and business systems. Key Responsibilities Administer, configure, and maintain Microsoft Windows Server 2012+ environments. Manage Microsoft SQL Server (2012+): installation, upgrades, performance tuning, backup/recovery. Provide SharePoint system administration including site support and maintenance. Configure and manage web servers such as IIS, Apache, and Apache Tomcat. Monitor systems for performance, availability, and security. Troubleshoot and document system, application, and infrastructure issues. Support Senior Administrators with system implementations, upgrades, and technology initiatives. Perform installation, upgrade, and patch management for enterprise applications. Maintain confidentiality, security best practices, and data integrity. Qualifications Education Bachelor's degree in Computer Science, Information Systems, or related field + 4 years of relevant experience, or Master's degree + 2 years of experience. Professional Experience Hands-on experience deploying, configuring, and managing: Windows and Linux servers Web servers (IIS, Apache, JBoss, WebLogic) SharePoint Microsoft SQL Server Desired Skills & Attributes Strong expertise with Windows Server, SQL Server, SharePoint, IIS, Apache. Solid understanding of data management, security, and system testing. Excellent communication, documentation, and problem-solving skills. Ability to work independently or collaboratively within a team. High attention to detail and ability to maintain confidentiality.

Handy with a computer? Join our tech support staff CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks. Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments. About Us For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools , is the most widely used program of its kind in the tax profession. Requirements Knowledge of networked Windows environments Ability to communicate and provide instruction over the phone, often to tax professionals Reliable and professional Preferences Full-time availability in January, our busiest month Programming experience is a plus Benefits Outside January, flexible scheduling may be provided Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees) Part-time, full-time, or temporary (through Jan '26) status Compensation $23/hour starting

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key Responsibilities: 1. Employee Support and Troubleshooting: Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting. Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems. Maintain and update computer systems, ensuring all devices are running the latest software and security updates. 2. Network Monitoring and Optimization: Monitor network performance to identify and resolve issues proactively. Troubleshoot network problems, including connectivity issues, latency, and security concerns. Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls. Ensure network security by implementing and managing appropriate security measures and protocols. 3. General IT Coordination: Manage and coordinate IT resources, including hardware, software, and peripheral devices. Maintain an inventory of all IT assets, ensuring proper documentation and tracking. Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget. Develop and maintain IT policies and procedures, ensuring compliance with organizational standards. Provide training and support to employees on IT systems and applications. 4. Collaboration and Communication: Collaborate with various departments to understand their IT needs and provide appropriate solutions. Communicate effectively with stakeholders, providing updates on IT projects and issues. Liaise with external vendors and service providers to ensure timely and effective delivery of IT services. 5. Continuous Improvement: Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure. Participate in ongoing training and professional development to enhance technical skills and knowledge. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Coordinator or similar role. Strong knowledge of Windows and Mac operating systems. Experience with network monitoring, troubleshooting, and optimization. Familiarity with network security practices and protocols. Excellent problem-solving and analytical skills. Strong organizational and multitasking abilities. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus. Working Conditions: Office environment with occasional requirements to work outside regular business hours to address urgent issues. Some physical effort may be required for tasks such as lifting and moving IT equipment. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: ***************** ***Recruiting agencies and third party staffing firms, while we admire your hustle, we would appreciate if you refrain from calling our office regarding this position or other business solicitations. Thank you! *** About the Role We are seeking a skilled and proactive IT Support Specialist to optimize our business-critical software systems while delivering top-tier end-user support. This role blends hands-on technical execution, ensuring seamless system performance, user satisfaction, and alignment of our technology platforms with legal workflows. The ideal candidate is a strong communicator, highly proficient in both firm-wide technology systems and day-to-day user support, particularly in legal or other professional services environments. Key Responsibilities Maintain and support all company hardware, software, and drivers, ensuring systems remain secure, updated, and aligned with business goals. Support system upgrades, licensing, integrations, and decommissioning in collaboration with internal stakeholders. Serve as Subject Matter Expert (SME) for office technologies including desktop setups, AV systems, and conferencing tools. Align technology platforms with legal workflows to support operational efficiency and user adoption. Provide high-touch IT support, including deskside and remote assistance for hardware, software, and mobile devices. Manage and support conferencing technologies within office meeting spaces. Act as a point of contact for complex IT support issues; oversee technology onboarding and offboarding processes. Maintain IT inventory, including setup, distribution, and asset tracking. Balance priorities between software support and user-facing needs, ensuring timely resolution of issues and project milestones. Partner with departments across the firm to drive IT-related projects, enforce security protocols, and support new technology initiatives. Perform additional IT duties as required. Qualifications Bachelor's degree in Computer Science or a related field. 3+ years of relevant IT experience Proficiency in Microsoft Office Suite, Windows, and Adobe Acrobat. Strong problem-solving skills with the ability to diagnose and resolve complex issues quickly. Excellent communication and interpersonal skills, with experience supporting professionals in high-demand environments. Prior experience in a law firm or fast-paced professional services setting preferred. Okta, 1Pass, VOIP, Apple Business experience preferred We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Key Responsibilities and Outcomes: •System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). •Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. •ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. •Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). •Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. •User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. •Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. •Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. •Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: •Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. •Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. •Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. •Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. •Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: •Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). •Proven success in maintaining >99.9% system uptime across production environments. •Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. •Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. •Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications: •Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. •Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) •Experience: 3-5 years of experience as a systems administrator or IT infrastructure Experience supporting ERP systems is a strong asset. •Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

We are seeking an IT Application Specialist with strong EHR/EMR experience to support, maintain, and optimize healthcare information systems. In this role, you will configure and administer key clinical and non-clinical applications, troubleshoot system issues, manage updates and upgrades, and serve as a technical resource for hospital staff and departments. Must Haves: 3-5+ years of Healthcare IT experience Strong Meditech (EHR) experience Experience with HIS/HIT systems administration Proficient with Microsoft Office applications Day to Day: Support, manage, administer, and maintain healthcare IT applications and systems. Develop, document, and execute system maintenance and configuration procedures. Research and recommend innovative and automated approaches (including scripting/programming) for system administration and service improvements. Monitor systems and application logs; verify system integrity, performance, and server availability. Participate in project management and planning; develop and deliver training plans. Create reports, data extracts, and manage data uploads/downloads. Support data distribution (labor productivity, rosters, employee records, time & attendance). Assist with business intelligence and data analytics initiatives. Maintain vendor relationships; coordinate upgrades, updates, software plans, and report writing. Configure new services and document new features for end-user education. Investigate, troubleshoot, and resolve stakeholder issues. Update staffing/scheduling settings, profiles, labor distributions, and support productivity goals. Resolve IT help desk tickets and incidents in a hospital environment. Perform ongoing performance tuning, system upgrades, and resource optimization. Train staff on new processes, onboard new users, and facilitate re-training sessions. Coordinate integration of data across systems; serve as SME for assigned applications. Analyze data flows to identify process improvement opportunities and maximize system feature benefits.