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Help desk analyst jobs in Richland, WA

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  • Information Technology Coordinator

    Titus Talent Strategies 3.6company rating

    Help desk analyst job in Kennewick, WA

    IT Coordinator Salary: $65,000 - $75,000 Employment Type: Full-Time About Our Partner Our partner is a fast-growing personal injury firm known for its modern culture, collaborative team, and strong commitment to serving clients with excellence. The firm has grown more than 36% over the past two years and is ready to bring on an internal IT Coordinator to support expanding operations and keep technology running smoothly. Position Overview Our partner is seeking a people-oriented, early-career IT professional (0-5 years) with a degree in Information Technology, Computer Science, or a related field. This role is ideal for someone who is eager to learn, highly coachable, proactive, and excited to grow within a dynamic legal organization. You will partner closely with the internal team and serve as the liaison between our partner and its Managed Service Provider (MSP). This role ensures systems, licenses, onboarding processes, and vendors operate seamlessly while strengthening internal knowledge and the firm's technology foundation as it scales. Key Responsibilities Serve as the primary internal IT contact for staff across the organization. Partner with the Managed Service Provider (MSP) to troubleshoot issues, oversee ticket flow, and coordinate support. Facilitate technology onboarding for new hires, including system access, hardware coordination, and setup (15+ onboardings recently). Maintain and track software licenses, renewals, and IT contracts. Support and manage our partner's CRM and key technology platforms, many of which are MSP-managed. Ensure the IT checklist and internal documentation are accurate and up to date. Assist with vendor management, ensuring systems and services meet organizational needs. Participate in knowledge management by organizing and documenting IT processes. Assist with training related to new systems, including Litify (training provided). Support periodic travel for training or team needs. Contribute to the ongoing modernization and scaling of internal technology systems. Qualifications Bachelor's degree in IT, Computer Science, Information Systems, or a related field (required). 0-5 years of professional IT experience. Strong understanding of general technology systems, troubleshooting, and software management. Excellent communication skills with a people-first approach. Highly organized with the ability to manage checklists, documentation, and project timelines. Coachable, proactive, and eager to grow in a fast-paced, modern legal environment. Ability to work onsite 1-2 days per week, with hybrid flexibility. Who Thrives Here Someone who is dependable, solutions-oriented, personable, and excited about being the “go-to” technology resource for a professional legal team. You don't need to know everything-but you do need the right attitude, curiosity, and willingness to learn and take ownership.
    $65k-75k yearly 3d ago
  • Information Technology Technician

    Brooksource 4.1company rating

    Help desk analyst job in Boardman, OR

    AWS - IT Technician Job Description IT Hardware Technician (Data Center) On-Site (Boardman, OR) 6+ Month Contract Day Shift/Night Shift 4x10 We are looking for Data Center Technicians to join our client's rapidly expanding team! As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You support and share knowledge of these technologies with team members. You possess basic to intermediate system administration skills and work autonomously to resolve server issues. You understand all aspects of the equipment you support. You know how to take direction when given, paying attention to all details involved. You work well with a team. You are receptive to feedback and able to adjust performance and behavior as required for the position. Day to Day: Hardware, network, and server deployment, diagnostics, troubleshooting, repair, decommissioning, and project documentation. Qualifications: Computer Hardware experience, including troubleshooting and repair skills. Linux Operating Systems experience, system updates, administration. Computer Networking experience. Proven experience managing work and priorities through a ticketing system. Hands-on experience with one or more of hardware platforms (e.g. Dell, HP) Nice to have: Industry-level certification on Server/Network/hardware administration (CompTia, LFCS, RHCSA, LPIC-1, CCNP, CCIE, etc) An Associate's or Bachelor's Degree, or equivalent experience in an IT-related field. Physical Requirements: Ability to adapt to varying temperature conditions within the data center environment Capability to work in areas where dust and allergens are present Must be comfortable working in confined spaces when necessary Ability to follow required security protocols including metal detection screening Important Notice: Candidates requiring reasonable accommodation should discuss their needs during the application process. All accommodation requests will be reviewed in accordance with applicable laws and company policies while ensuring essential job functions can be performed safely and effectively. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
    $41k-72k yearly est. 3d ago
  • Instruction & Classroom Support Technician 2- EST

    Walla Walla Community College 4.3company rating

    Help desk analyst job in Walla Walla, WA

    Walla Walla Community College is accepting applications to fill the part-time role of Instruction & Classroom Support Technician 2 for the Energy Systems Technology program on the Walla Walla Campus. At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability. General Responsibilities: With program enrollment maximized in Energy Systems Technology the program has opened additional labs. This position will aid in lab safety, facilitation of student assistance and achievement of course outcomes. In addition, this position will participate in the development of additional educational trainers required to meet student needs in future quarters. Essential Functions: Lab Assistant * Assisting students achieve success in the Lab setting, while ensuring appropriate, and safe operations of training equipment. Lab Preventative Maintenance * Inspecting and Maintaining lab training equipment to ensure operability, and safe conditions for students. Lab Development * Assembling and/or moving educational trainers, assisting in upgrades and ensuring enough trainers are available and operable for lab students, in addition to duties as assigned. Lab Prep * Preparing the educational lab environment prior to lab operations, including housekeeping, consumable accountability, and duties as assigned. * Ability to recognize the value of cultural, ethnic, gender and other individual differences in people. * Ability to build constructive working relationships characterized by a high level of acceptance, cooperation and mutual respect. Required Qualifications: Equivalent combination of education and experience may be considered at the discretion of the college. * High School Diploma * Completion of first year EST classes * Knowledge of electrical theory and circuits * Knowledge of safety rules in an electrical lab Preferred/Desired Qualifications: * Fork lift certification * Man-lift operations certification * OSHA 10 Certificate * Bilingual English/Spanish This part-time temporary position (up to 17-hours per week) is located at the Walla Walla Campus. Work is performed almost exclusively in a classroom and lab environment. Hazard of electric shock, lock out tagout, and overhead hazards. Trade tools, machinery and equipment will be utilized. Daily interactions with students and instructors. Vacation, sick leave and personal leave benefits are available on a pro-rated basis. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Candidates may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. WWCC requires all employees to participate in direct deposit for payment of salary. WWCC is a tobacco free campus.This position is posted as open until filled. Applications are screened as received. To qualify for consideration, applicants must meet required qualifications and submit a complete application packet that includes the following: * Online application * Resume * Names and contact information for three professional references. * Unofficial Transcripts (if applicable)
    $33k-40k yearly est. 13d ago
  • Tier 1 Initial Support Analyst

    Bae Systems 4.7company rating

    Help desk analyst job in Walla Walla, WA

    **Join a Team that's Shaping the Future of IT Support** At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst** , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. As a Tier 1 Initial Support Analyst, you'll provide Tier 1 analysis and troubleshooting support for end-user computing devices, including zero clients, thin clients, thick clients, desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting. By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to log and categorize incidents in ITSM platforms like ServiceNow, perform basic resolutions and workarounds for common issues, and document initial findings, trends, and resolutions in support tickets. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply. **Location Requirement** The successful candidate must be located within 50 miles of Puerto Rico, Vicksburg, MS, Walla Walla, WA, or Wilmington, NC. **Required Education, Experience, & Skills** **Required Education, Experience, & Skills** + Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) + 2 years of experience in Tier and IT support, with hands-on expertise providing initial troubleshooting for end-user devices and remote access in government or large enterprise environments + Proven ability handling basic remote support for high-performance computing and peripherals + Active DoD Secret Clearance (must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (e.g., NIST 800-53) + Proficiency in remote support tools (e.g., Microsoft Endpoint Manager, VMware Horizon) and OS platforms (Windows, Linux) + Excellent customer service, analytical, and communication skills for initial issue resolution + Sound understanding of industry practices, techniques, and standards, with broad application of concepts and principles **Preferred Education, Experience, & Skills** **Preferred Education, Experience, & Skills** + CompTIA A certification + Experience supporting DoD or large federal end-user environments, including VDI basics and secure remote access (e.g., CAC/PIV integration) + ITIL 4 Foundation or higher certification, with focus on service operation + Background in high-performance computing support (e.g., GPU virtualization) and scripting for routine tasks (e.g., PowerShell) + Master's degree in a relevant field or additional certifications (e.g., CompTIA Network ) **Pay Information** Full-Time Salary Range: $63662 - $108225 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Tier 1 Initial Support Analyst** **118236BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression
    $63.7k-108.2k yearly 36d ago
  • Technical and Regulatory Support Specialist

    Prosidian Consulting

    Help desk analyst job in Richland, WA

    ProSidian is looking for “Great People Who Lead” at all levels in the organization. Are you a talented professional ready to deliver real value to clients in a fast-paced, challenging environment? ProSidian Consulting is looking for professionals who share our commitment to integrity, quality, and value. ProSidian is a management and operations consulting firm with a reputation for its strong national practice spanning six solution areas including Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Talent Management. We help clients improve their operations. Linking strategy to execution, ProSidian assists client leaders in maximizing company return on investment capital through design and execution of operations core to delivering value to customers. Visit ***************** or follow the company on Twitter at ************************* for more information. Job Description ProSidian Seeks a Technical and Regulatory Support Specialist headquartered near Richland, WA 99319 to support an engagement for the DOE Office of River Protection (ORP) - an independent office at the DOE Site in eastern Washington state with the exclusive focus of remediating and solving the DOE's tank cleanup challenges. ORP's mission is to protect the Columbia River by safely cleaning up radioactive and chemical waste contained in underground storage tanks located at the DOE Site. The ProSidian Engagement Team Members work to provide Site Technical Support Services assistance including technical support services in environmental remediation, and related technical and administrative program management support expertise and assistance in carrying out responsibilities to plan, direct and oversee design, construction, environmental remediation, cleanup and operation of government facilities to support ORP at Hanford in the Eastern Washington (Tri-Cities - Kennewick | Pasco | Richland) Area Technical and Regulatory Support Specialist Candidates shall work to support requirements for ORP Site Technical Support Services and provide Technical and Regulatory Support (TRS) Services OBO The United States Department of Energy, Office of River Protection at the Hanford Site in Richland, Washington. The ProSidian Technical and Regulatory Support (TRS) Specialist shall provide Technical and Regulatory Support to the Assistant Manager of Technical and Regulatory Support (TRS) in strategically supporting core functions key to Tank Farm (TF) operations. Consultant will provide organizational strategies and work closely with TF management team to assure oversight is appropriately planned and executed to support TF operations and Direct Feed of Low-Activity Waste (DFLAW) activities. Provide strategic solutions to emerging project challenges such as ongoing maturation of interfaces between Tank Farms (TF) and Technical and Regulatory Support (TRS). Complete critical assessments and implement actions as required to support TF and TRS management. Coordinate oversight with multiple organizations and disciplines to ensure the necessary interfaces are in place to ensure safe, compliant operations at the TF. Coordinate integration decisions between site contractors using the individual's expertise in Hanford site operations. Perform technical review of contractors engaged in integration activities for adequacy and reliability; ensure compliance with established criteria and sound engineering principles; and identify omissions, discrepancies, inadequacies, and nonconformance with approved criteria. Brief management on technical issues, options for resolution, and facilitate decision-making. Provide project management skills to support TF in analyzing the DFLAW integrated schedule, effective risk management, cost and schedule assessment, procedural development, organizational management. Consult with other organization units, DOE Headquarters, regulators, and stakeholders to assist in identification and resolution of conflicts and recommend corrective action to prevent delays and facilitate completion of work. Work shall be conducted at the Department of Energy - Richland, WA DELIVERABLES Support establishment of oversight strategies and integrate with Tank Farms, perform Safety program reviews, streamline and document QA procedure development, provide audit and surveillance support and documentation, investigate and provide recommendation to close outstanding Information Management System (IMS) issues, and support streamlining of oversight tools and methods. Complete assessment report writing Follow-up on issues, findings, and other areas of concern Participation in weekly coordination meetings Periodic reporting of work overseen and any compliance deviations. Participation on Integrated Project Teams (IPT) as required Deliverables shall be accomplished in accordance with ORP procedures and directions provided by AMTRS. QUALIFICATIONS: Highly experienced in Environmental Safety and Health and Quality Assurance as well as a working knowledge of nuclear safety basis and associated safety-related controls and requirements. Expertise in Integrated Safety Management Systems. Working knowledge of DOE policies and procedures. Senior level knowledge of Hanford Site mission, activities and priorities. Senior level knowledge of DOE program and project management practices, policies, and procedures. Expert writing skills, proven experience in supporting programs and projects with analysis, tracking, monitoring, assessment, review and coordination. Excellent communications skills. A knowledge of MS Word, MS PowerPoint, and/or other MS Office tools. Qualifications The Technical and Regulatory Support Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. QUALITY ASSURANCE REQUIREMENT: All work performed under this task order must be in compliance with the requirements set by the ORP Quality Assurance Program Description (MGT-PM-PL-04 R4). TRAVEL: Occasional travel may be required to attend meetings, events, site visits, or other training requirements. Travel is coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at or in proximity to Richland, WA 99319 U.S. Citizenship Required - You must be a United States Citizen Excellent oral and written communication skills (This employer participates in the e-Verify program) Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office. Other Requirements and Conditions of Employment Apply May be required to complete a Financial Disclosure Statement Must be able to submit to and qualify for varying levels of background investigative requirements, up to a Top Secret or DOE "Q" clearance. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ------------ ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits:ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ----------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON http://*****************/ OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
    $38k-66k yearly est. Easy Apply 60d+ ago
  • Data Center Install Handoff Technician

    Amazon.com, Inc. 4.7company rating

    Help desk analyst job in Hermiston, OR

    AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities * Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products * Collaboration with various stake holders to remove project obstacles * Report current status via ticketing system, status reports, email and slack * Manage work and priorities through ticketing system and workflows to complete customer requests and projects * Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers * Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction * Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords * Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords * Participate in the migration, basic configuration and rollout of new or upgraded hardware * Exhibit quality workmanship on all work and maintain site cleanliness * Carry a cell phone for communication, information, and emergencies * Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested A day in the life Amazon Web Services (AWS) is looking for a Install Handoff Technician to join our growing team within infrastructure operations. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. By applying to this position your application will be considered for all locations we hire for in Oregon. This includes, but is not limited to: OR (Boardman, Umatilla, Hermiston). This position requires the successful candidate to report to a site location. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous, detail oriented, possesses strong written and verbal communication skills and has some experience in supporting large scale, enterprise class networks. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Install Handoff Technician you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Install Handoff Technician establish and follow best practices and refine operational procedures. About the team Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications * 1+ years of computer networking experience * Experience in computer networking * Can lift and rack equipment up to 40 pounds Preferred Qualifications * Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines * Experience dealing effectively with customers during problem resolution and operating efficiently under pressure * Experience managing work and priorities through a ticketing system * Experience with cabling infrastructure best practices and methodologies * Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,900/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $55.9k-125.1k yearly 7d ago
  • Construction Technology Support Specialist GPS

    Western States Careers

    Help desk analyst job in Pasco, WA

    ABOUT WESTERN STATES EQUIPMENT: Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to: The Power of our Purpose: “Building our Communities for a Better Tomorrow” Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You WHY YOU'LL LIKE IT HERE: Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include: Three weeks of accrued PTO to start, increases with tenure Company paid health care premium option for employees Health, dental, and vision insurance Wellness dollars 401k with company match and profit sharing Educational reimbursements, tool loans, and safety & tooling dollars Employee Assistance Program Paid Parental leave Care Leave WHAT WE'RE LOOKING FOR: THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy. FULL SUMMARY The Construction Technology Support Specialist's role focuses on providing training and support for clients using Cat and Trimble technology solutions, including developing tailored training plans and managing training schedules. It involves conducting system diagnostics, reviewing software updates, and offering remote support. Additionally, the position requires staying updated on new products, developing demonstration tools, and supporting sales staff with technical expertise during client presentations. SKILLS, KNOWLEDGE, AND ABILITIES: Advanced computer and technology skills required. Must be able to utilize and understand CAD software along with Microsoft office application. Strong critical thinker with the ability to communicate complex items. Ability to prioritize tasks based on multiple priorities. Ability to travel 50% of the time. Ability to present to a group of people and teach complex topics. Ability to develop and maintain effective working relationships with others. Consistent attendance and timeliness. Working within and promoting Western States' purpose, vision and values. EDUCATION AND EXPERIENCE: Bachelor's Degree in Construction Management or similar industry experience, preferred. Proof of high school diploma or General Education Degree (GED) Minimum of 4 years' experience utilizing and supporting GPS construction technology or similar. Valid driver's license and acceptable driving record required. Must be able to communicate (speak, read, comprehend, write in English). This role is designated as safety sensitive. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
    $38k-66k yearly est. 60d+ ago
  • Desktop Support

    Insight Global

    Help desk analyst job in Richland, WA

    Insight Global is looking for an IS Technician to support one of our largest hospital clients in Richand, WA. You will serve as a key member of the technical support team by resolving caregivers' issues and fulfilling requests for information technology services. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 1+ year with Desktop/Deskside Support - Previous experience troubleshooting Windows systems, hardware replacements, PC configuration set up - Excellent communication and professionalism - 5+ years' experience in Deskside Support - Previous Healthcare experience
    $44k-60k yearly est. 7d ago
  • Level 2 Help Desk Tech

    Peak Networks

    Help desk analyst job in Kennewick, WA

    Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks. Responsibilities Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat Provide customer assistance Document customer interactions Run diagnostics to resolve customer reported issues Install, make changes and repair computer hardware and software Follow-up with customers to ensure issues are resolved Write technical documents on how to or SOPs Network Administration Update/Create scripts Troubleshooting servers Server administration Qualifications Firm understanding of L2 and L3 networks (VLAN, STP, OSPF) Firm understanding of wireless protocols (802.11, BT, LPWA) Firm understanding of VOIP systems Firm understanding of AD/DS services (AD, GP, and DNS) Firm understanding of MS365 (EntraID, Intune, and Exchange Online) Firm understanding of RMM tools Scripting knowledge (PS, Python, etc.) Knowledge of MDM tools Certifications Active Industry/Vendor networking certificate
    $54k-77k yearly est. Auto-Apply 60d+ ago
  • IT Desktop Analyst

    Energynorthwest 4.7company rating

    Help desk analyst job in Richland, WA

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. This position is posted at multiple levels. Please see the job description below for more information. GENERAL SUMMARY Work independently to provide comprehensive support through installation, configuration, and troubleshooting of Windows Operating Systems, Microsoft 365 apps, and hardware components including device enrollment, compliance policy management, and application deployment using Microsoft Intune and Autopilot. Create, edit, and troubleshoot Group Policy Objects (GPOs), performing software deployments and operating system patching through System Center Configuration Manager or Windows Server Update Services (WSUS), and offering Tier 2 and Tier 3 technical support. Perform software and hardware upgrades, creating and maintaining virtual desktop images, and deploying and maintaining Google Chromebox/Chromebooks. Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues. This position has fluent knowledge of processes and has expert level skills pertaining to this scope. This position provides considerable mentoring to junior personnel and often supports special projects and performance reporting. PRINCIPAL ACCOUNTABILITIES Perform installation, configuration, and troubleshooting of current Windows Operating systems in use. This includes troubleshooting, user profile management, and operating experience system deployment technologies. Perform installation, configuration, and troubleshooting of Microsoft 365 apps, including understanding of different servicing branches of Microsoft applications. Provide device enrollment and compliance policy management and application deployment and endpoint security configuration for Microsoft Intune and Autopilot. Perform software deployments and operating system patching through use of System Center Configuration Manager or Windows Server Update Services (WSUS). Perform Tier 2 and Tier 3 technical support by resolving issues from the Solutions Center and work directly with end users to diagnose and resolve complex workstation issues. Create, edit, and troubleshoot Group Policy Objects (GPOs). Provide hardware support by troubleshooting desktops, laptops, monitors, and peripheral devices. Provide guidance and direction to the Information Services Solution Center to assist with resolution of issues, including offer troubleshooting advice and direction. Work with end users providing explanations in a clear, user-friendly, understandable from a technical perspective manner. Perform software and hardware upgrades as replacements. Create and maintain virtual desktop images and virtual desktops. Deploy and maintain Google Chromebox/Chromebooks, including Google Admin Console Organization Unit and Settings. Independently propose device standards to stay current with equipment available from vendor and present to management and Enterprise Architecture Review Board on a yearly basis. Must participate on the Emergency Response team (ERO) when designated. Must support the biennial refueling outage. REQUIRED EDUCATION AND EXPERIENCE IT Desktop Analyst IV Required bachelor's degree from an accredited college or university in a computer discipline and 7 years of progressive experience related to desktop support and deployment OR an associate's degree from an accredited college or university and 10 years of desktop support and deployment; OR in lieu of degree, 11 years of directly related IT progressive experience in desktop support and deployment. A high school diploma or GED is required. IT Desktop Analyst III Required bachelor's degree from an accredited college or university in a computer discipline and 5 years of progressive experience related to desktop support and deployment OR an associate's degree from an accredited college or university and 8 years of desktop support and deployment; OR in lieu of degree, 9 years of directly related IT progressive experience in desktop support and deployment. A high school diploma or GED is required. IT Desktop Analyst II Required bachelor's degree from an accredited college or university in a computer discipline and 3 years of experience in desktop support and deployment OR an unrelated bachelor's degree from an accredited college or university and 6 years of experience in desktop support or deployment OR an associate's degree from an accredited college or university and 7 years of desktop support and deployment; OR in lieu of degree, 7 years of directly related IT experience in desktop support and deployment. A high school diploma or GED is required. IT Desktop Analyst I Required bachelor's degree from an accredited college or university in a computer discipline and 1 year of experience in desktop support and deployment OR an unrelated bachelor's degree from an accredited college or university and 4 years of experience in desktop support or deployment OR an associate's degree from an accredited college or university and 3 years of desktop support and deployment; OR in lieu of degree, 5 years of directly related IT experience in desktop support and deployment. A high school diploma or GED is required. Pay Range: Level IV Salary: $122,681 - $184,021 Midpoint: $153,351 Level III Salary: $106,670 - $160,006 Midpoint: $133,338 Level II Salary: $92,750 - $139,124 Midpoint: $115,937 Level I Salary: $80,704 - $121,056 Midpoint: $100,880 Typically, selected candidates are hired between the minimum and midpoint of the range, based on applicable experience and qualifications, market rate, internal equity, and budgetary allowances. Offers will be negotiated based on each candidate's qualifications. Incentive Compensation This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals. Benefits Energy Northwest (EN) offers a highly competitive and substantial benefits package which allows qualifying employees (and their families) to enroll in medical, dental, vision, and basic life insurance. Other voluntary benefits may include flexible spending accounts, tuition reimbursement, supplemental life insurances, credit monitoring, and identity theft insurance. EN offers three retirement programs to qualifying employees including a matching 401(k) deferred compensation plan, the Washington State Pension Plan (PERS), and a 457(b) savings plan. Qualifying employees will also accrue 160 hours of personal time per year and nine paid holidays throughout the calendar year. We are an Equal Opportunity Employer and do not discriminate due to race, color, age, gender, gender identity, sexual orientation, ethnicity, religion, national origin, veteran status or on the basis of disability. EEO is the law, click here to learn more.
    $122.7k-184k yearly Auto-Apply 8d ago
  • Computer Support Specialist II

    ASM Research, An Accenture Federal Services Company

    Help desk analyst job in Walla Walla, WA

    The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. + Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. + Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. + Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. + Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. + Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. + Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. + Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. + Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. + Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. + Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. + Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. + Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. + Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. + Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelors degree or technical or trade school training preferred. + 5+ years experience **Other Job Specific Skills** + Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. + Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. + Proficiency in supporting Apple devices and Microsoft-based environments. + Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. + Strong customer service and communication skills, with the ability to train and document processes for end-users. + Flexibility to support off-site meetings and executive staff as required. + Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. + Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $34 - $34 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $58k-94k yearly est. 12d ago
  • Computer Support Specialist II

    ASM Research 4.2company rating

    Help desk analyst job in Walla Walla, WA

    The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
    $53k-98k yearly est. 4d ago
  • Computer Technician - Part-time

    Mabton School District

    Help desk analyst job in Mabton, WA

    Job Title: Computer Technician - Part-time Work Hours: 4-5 hours per day, preferably AM (Monday - Friday) Reports to: Technology Coordinator Mabton School District is seeking a highly motivated and skilled Computer Technician to provide hands-on technology support for our school district. This individual will handle helpdesk tickets and provide technical assistance to staff, students, and administrators. The role requires on-site troubleshooting, installation, and maintenance of hardware, software, and network systems to ensure smooth technology operations district-wide. Key Responsibilities: * Helpdesk Support: Respond to helpdesk tickets, emails, and phone calls to assist with technical issues. * Troubleshoot and resolve problems related to computers, printers, projectors, and other district technology equipment. * Provide remote and on-site support for staff, students, and administrators. * Hardware/Software Installation and Maintenance: * Install, configure, and maintain operating systems, software applications, and district-wide technology infrastructure. * Perform routine maintenance and updates on desktop and laptop computers, printers, projectors, and mobile devices (e.g., tablets, Chromebooks). * Maintain an existing fleet of student devices, including repairing Chromebooks, check-in/out assigned Chromebooks or loaners as needed on a daily basis, coordinating warranty services, and assessing fines. * Manage storage of unused Chromebooks and ensure necessary parts for repair are kept in stock. * Assist with the deployment of new devices. * Network Support: Assist with basic network troubleshooting, including Wi-Fi connectivity, network printing, and device connections. * Work with the district's IT team to identify and resolve network-related issues. * Inventory Management: Maintain and update records of hardware and software inventory. * Assist in managing district-wide technology assets, ensuring proper documentation and tracking of equipment. * Classroom Technology: Provide technical support for classroom technology such as interactive boards, document cameras, sound systems, and other instructional tools. * Train staff on using classroom technologies as needed. * System and User Account Management: * Assist with the creation, management, and troubleshooting of user accounts, permissions, and access for various systems (e.g., Google Workspace for Education, Microsoft Office 365, etc.). * Support users with password resets and account recovery. * * * Other Duties: * Assist with technology setup and support for school events, meetings, and presentations. * Provide technical assistance during state assessments and testing sessions. * Support special technology projects as assigned by the Director of Technology. * Collaborate with the IT team to continually improve district technology services and systems. Qualifications: * Education: High school diploma or equivalent required. An associate degree in Information Technology or a related field is preferred. * Experience: Minimum of 1-2 years of experience in IT support, helpdesk, or a related technical support role. Experience in an educational environment is a plus. * Technical Skills: * Proficiency in troubleshooting Windows, iOS, and Chrome OS. * Knowledge of hardware components, peripheral devices, and common software applications. * Familiarity with basic networking concepts (e.g., IP addresses, Wi-Fi connectivity, DNS, DHCP). * Experience with ticketing systems and remote desktop support tools. * Soft Skills: * Excellent communication and customer service skills. * Ability to work independently and prioritize tasks. * Strong problem-solving and analytical skills. * Attention to detail and the ability to document issues and solutions clearly. Preferred Certifications: * CompTIA A+, Network+, or equivalent certifications are a plus. Physical Requirements: * Ability to lift and move equipment up to 50 pounds. * Ability to crawl, bend, and reach to access network cabling and equipment. Wage:$22.23 - $25.97
    $22.2-26 hourly 3d ago
  • IT Service Desk Technician

    Wildhorse Resort & Casino 3.0company rating

    Help desk analyst job in Pendleton, OR

    WAGE RANGE: $18.00-$25.00 Service Desk Technicians are the first point of contact for employees reporting incidents or requesting help. Technicians' primary responsibilities are identifying, documenting, and resolving incidents and service requests. They create, manage, document, and audit computer user credentials and access. They are skilled problem solvers with experience troubleshooting Microsoft Windows computers and understand basic network concepts such as Ethernet and TCP/IP. They are capable of identifying and resolving issues logically and methodically. If technicians are unable to resolve an issue, they are responsible for escalating the issue until a resolution is found. ESSENTIAL JOB FUNCTIONS: Promote exemplary guest service standards through prompt, efficient, and friendly service. Document and respond to incidents and service requests via phone, email, IM, etc. Create, modify, distribute, and audit computer user accounts and access rights. Set up computers and peripheral devices, such as personal computers (PCs), printers, telephones, and battery backups. Verify hardware is functioning, such as personal computers (PC), printers, telephones, and battery backups. Use remote support tools to share screens and computer access with users, and to facilitate and assist vendors in troubleshooting. Install and configure appropriate software. Guide users on Wildhorse's software and hardware usage. Organize and schedule upgrades and maintenance, as outlined or directed. Document incident details and work performed for escalation to senior staff and vendors. Perform data entry as appropriate. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc. Promotes a clean, safe, and healthy working environment for employees and guests. Promptly reports all concerns to supervisor or manager. Ensure that equipment, tools, and materials are operated safely. Promote internal guest service standards through courteous and respectful behavior. Other related duties as assigned. PROMOTE WRC QUALITY SERVICE STANDARDS: SAFETY: Ensuring a safe experience by protecting the welfare of all. INTEGRITY: Expecting personal accountability at every level. COURTESY: Creating an exceptional customer service experience for everyone. TEAM: Functioning together to create a cooperative and positive experience. SHOW: Providing flawless experience -a clean and cared-for resort. SUPERVISORY AUTHORITY: None. SIGNATORY ABILITY: None. ACCESS TO SENSITIVE AREAS: Access and System Logs, User Credentials. Controlled MIS areas. Secured areas within established access procedures. MINIMUM QUALIFICATIONS: Familiarity with web browsers (IE, Chrome, Firefox, Safari) and spreadsheets (Excel, Google Sheets, etc.). One (1) year of applicable IT experience (documenting requests, setting up hardware, installing software, guiding end users, organizing schedules and maintenance, and documenting issues). High School Diploma or GED or ten (10) years of experience. Will lift and maneuver 50 lbs. and work/sit for long periods at work/computer station. Also, perform repetitive motion of arms, wrist, and fingers; and at times move throughout a smoke-filled environment; including bending, lifting, and maneuvering items. And crawl under desks and work in confined spaces. CompTIA A+ certification, or acquire it within 6 months of hire. Must pass 1 test towards certification every 6 months. Excellent personal appearance and hygiene habits. Requires a High-Security Gaming license. Must be at least 21 years of age.
    $18-25 hourly 21d ago
  • PC Tech - Training

    Orkin, LLC 3.7company rating

    Help desk analyst job in Kennewick, WA

    Want to Join the Best in Pest? Go Pro with Orkin. As an Orkin Pro, you'll be the professional delivering on the promise of a safe place to live, work, and play behind pest control's best-known brand. Be part of a purpose-driven team with a reputation built on almost 125 years of a service-minded approach to providing peace of mind where people value it most: their home. It's more than a job-it's a career with growth potential and benefits that go beyond the basics. And with Orkin's award-winning training program, we'll give you all the tools and technology you need to succeed. That means no industry experience required to start and build a career as an Orkin expert. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession-resistant. You can count on a career with the Best in Pests where you'll work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. Responsibilities The Orkin Pro commits to safely and professionally providing the highest level of protection and service to their customers on a designated service route. Their career starts with in-depth, award-winning training that prepares them with the skills needed to succeed in the responsibility of daily route operations, scheduling, issue diagnosis and treatment planning. With each customer, Orkin Pros work to understand problems and do the right thing to resolve them. You will... * Complete our award-winning training to learn the skills and knowledge required to serve our customers * Prioritize safety in all responsibilities * Follow a route schedule and daily operation schedule within an assigned territory and ensure timely and safe arrival at each customer's location * Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Serve as a problem solver for each customer with empathy by listening to and understanding their needs and utilizing Orkin Pro expertise to recommend the most efficient and innovative solution * Meet with customers in their businesses or homes to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management * Inspect the interior and exterior of the customer's property-don't worry, we teach you how! * Communicate with customers to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management program * Complete all required service-related documentation in a handheld device provided for speed and accuracy We Offer... * Competitive earnings starting at $19 to $23 per hour, including a company vehicle with gas card upon route assignment * Extensive paid training up front and on an ongoing basis to support continuous improvement; no prior pest control experience is required * Career opportunities to grow and advance in the company and improve compensation * Competitive pay with commission opportunity * Company vehicle and gas card * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase program * Paid time off * Employee discounts, tuition reimbursement and dependent scholarship awards Why Orkin? * You are interested in an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation Qualifications Minimum Requirements: * No Experience Required - we'll train you to be a Pro! * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) * Ability to work in the field independently, manage route-based assignments and interact with our great customers inside their businesses and/or homes What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl. * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Minimum Requirements: * No Experience Required - we'll train you to be a Pro! * High School Diploma or equivalent required * Valid driver's license required * Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid) * Ability to work in the field independently, manage route-based assignments and interact with our great customers inside their businesses and/or homes What will my work environment be like? Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: * Safely use a ladder within the manufacturer's weight capacity * Occasionally lift and carry up to 50 lbs. * Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl. * Wear personal protective equipment (PPE) which sometimes requires an OSHA-compliant respirator * Willing to work in different types of weather conditions Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer The Orkin Pro commits to safely and professionally providing the highest level of protection and service to their customers on a designated service route. Their career starts with in-depth, award-winning training that prepares them with the skills needed to succeed in the responsibility of daily route operations, scheduling, issue diagnosis and treatment planning. With each customer, Orkin Pros work to understand problems and do the right thing to resolve them. You will... * Complete our award-winning training to learn the skills and knowledge required to serve our customers * Prioritize safety in all responsibilities * Follow a route schedule and daily operation schedule within an assigned territory and ensure timely and safe arrival at each customer's location * Operate a company vehicle safely and ensure cleanliness of the vehicle and equipment * Conduct yourself with the utmost professionalism and integrity with customers and coworkers * Serve as a problem solver for each customer with empathy by listening to and understanding their needs and utilizing Orkin Pro expertise to recommend the most efficient and innovative solution * Meet with customers in their businesses or homes to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management * Inspect the interior and exterior of the customer's property-don't worry, we teach you how! * Communicate with customers to explain actions taken, ensure satisfaction, and discuss additional services that would give them peace of mind about their pest management program * Complete all required service-related documentation in a handheld device provided for speed and accuracy We Offer... * Competitive earnings starting at $19 to $23 per hour, including a company vehicle with gas card upon route assignment * Extensive paid training up front and on an ongoing basis to support continuous improvement; no prior pest control experience is required * Career opportunities to grow and advance in the company and improve compensation * Competitive pay with commission opportunity * Company vehicle and gas card * Comprehensive benefits package including medical, dental, vision & life insurance * 401(k) plan with company match, employee stock purchase program * Paid time off * Employee discounts, tuition reimbursement and dependent scholarship awards Why Orkin? * You are interested in an opportunity with career potential in a reliable, recession-resistant industry * You have a service-oriented mindset that leads you to build loyalty and trust with customers * You hold yourself responsible to commitments * You value being part of a team * You want to keep learning, improving and developing as a leader * You want to join a company that supports the community * You want a career with a purpose at a mission-driven company that values * Safety * Professionalism * Empathy * Integrity * Innovation
    $19-23 hourly 60d+ ago
  • ASE Master Tech - Techline Support Specialist 1

    Nissan Motor Co Ltd. 3.9company rating

    Help desk analyst job in Stanfield, OR

    Job Schedule: Full-time Education Requirement: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Sponsorship: No Sign on bonus eligible up to $10,000 Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a ASE Master Tech - Techline Support Specialist 1 to join our team in Stansfield, AZ. The role of the Techline Support Specialist replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. A Day in the Life: * Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. * Provides support consistent with brand values, profitability and cost reduction goals. * Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. * Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind. * Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. * Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements. * As necessary, performs other related duties of which the above are representative. * Ability to perform work onsite at Field Quality Center - Smyrna, TN. Who We're Looking for: Required: * Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training. Certification as an ASE Master Technician or equivalent preferred. * Experience: Three or more years of automotive experience, plus one or more years of directly related professional level experience. * Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills. * Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better. What You'll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. NISSAN FOR EVERYONE People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base. Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included. Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products. Join us as we carry our commitment to diversity and inclusion into the future. Stanfield Arizona United States of America
    $27k-62k yearly est. Auto-Apply 48d ago
  • Mission Support Specialist

    Department of Homeland Security 4.5company rating

    Help desk analyst job in Richland, WA

    Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Summary Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Overview Help Accepting applications Open & closing dates 10/27/2025 to 12/31/2025 Salary $63,163 to - $98,422 per year The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee. Pay scale & grade GS 11 - 12 Locations Many vacancies in the following locations: Anchorage, AK Birmingham, AL Gadsden, AL Mobile, AL Show morefewer locations (185) Montgomery, AL Fayetteville, AR Fort Smith, AR Little Rock, AR Texarkana, AR Eloy, AZ Florence, AZ Phoenix, AZ Tucson, AZ Yuma, AZ Adelanto, CA Bakersfield, CA Calexico, CA Camarillo, CA El Centro, CA Fresno, CA Los Angeles, CA Morgan Hill, CA Redding, CA Sacramento, CA San Bernardino, CA San Diego, CA San Francisco, CA Santa Ana, CA Santa Maria, CA Stockton, CA Alamosa, CO Aurora, CO Centennial, CO Craig, CO Durango, CO Florence, CO Frederick, CO Grand Junction, CO Hartford, CT Dover, DE Fort Myers, FL Jacksonville, FL Miami, FL Miramar, FL Orlando, FL Plantation, FL Pompano Beach, FL Stuart, FL Tallahassee, FL Tampa, FL Atlanta, GA Folkston, GA Lumpkin, GA Savannah, GA Tamuning, GU Honolulu, HI Cedar Rapids, IA Des Moines, IA Sioux City, IA Boise, ID Idaho Falls, ID Twin Falls, ID Broadview, IL Chicago, IL Rock Island, IL Indianapolis, IN Wichita, KS Bowling Green, KY Louisville, KY Alexandria, LA Baton Rouge, LA Jena, LA Lafayette, LA New Orleans, LA Oakdale, LA Winnfield, LA Burlington, MA Baltimore, MD Salisbury, MD Scarborough, ME Detroit, MI Grand Rapids, MI Fort Snelling, MN Kansas City, MO Saint Louis, MO Strafford, MO Gulfport, MS Pearl, MS Billings, MT Cary, NC Charlotte, NC Greensboro, NC Hendersonville, NC Wilmington, NC Grand Forks, ND Grand Island, NE North Platte, NE Omaha, NE Manchester, NH Elizabeth, NJ Mount Laurel, NJ Newark, NJ Albuquerque, NM Chaparral, NM Las Cruces, NM Roswell, NM Las Vegas, NV Reno, NV Batavia, NY Buffalo, NY Central Islip, NY Champlain, NY Malta, NY New York, NY Brooklyn Heights, OH Cincinnati, OH Westerville, OH Oklahoma City, OK Tulsa, OK Eugene, OR Medford, OR Portland, OR Lords Valley, PA Philadelphia, PA Philipsburg, PA Pittsburgh, PA Williamsport, PA York, PA Aguadilla, PR Guaynabo, PR Warwick, RI Charleston, SC Columbia, SC Greer, SC Sioux Falls, SD Chattanooga, TN Knoxville, TN Nashville, TN Alvarado, TX Amarillo, TX Anson, TX Athens, TX Austin, TX Big Spring, TX Conroe, TX Corpus Christi, TX Dallas, TX Del Rio, TX Edinburg, TX El Paso, TX Harlingen, TX Houston, TX Huntsville, TX Karnes City, TX Laredo, TX Livingston, TX Los Fresnos, TX Lubbock, TX Memphis, TX Midland, TX Pearsall, TX Pecos, TX Pflugerville, TX Raymondville, TX San Angelo, TX San Antonio, TX Taylor, TX Waco, TX Ogden, UT Orem, UT Saint George, UT West Valley City, UT Bowling Green, VA Chantilly, VA Harrisonburg, VA Norfolk, VA Richmond, VA Salem, VA Charlotte Amalie, VI Saint Thomas, VI Saint Albans, VT Ferndale, WA Richland, WA Seattle, WA Tacoma, WA Yakima, WA Milwaukee, WI Charleston, WV Cheyenne, WY Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 12 Job family (Series) * 0301 Miscellaneous Administration And Program Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR) Trust determination process * Credentialing * Suitability/Fitness Financial disclosure Yes Bargaining unit status No Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens. Duties Help As a Mission Support Specialist, at the full performance level you will perform the following duties: * Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment; * Advise management on assigned administrative matters; * Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level; * Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services; * Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions. Requirements Help Conditions of employment * You must be a U.S. citizen to apply for this position. * You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. * Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see ********************* * One-year probationary period may be required. * A pre-employment drug test will be required. * If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. * DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. * All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. * Incentives may be authorized; however, this is contingent upon funds availability. * License required: No * Pre-employment physical required: No * Bargaining Unit Position:No * Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment. * Qualification requirements must be met for those applications submitted by each cut-off date. * Complete the initial online assessments and USA Hire Assessment, if required. Qualifications Minimum Qualifications for GS-11: Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as: * Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics). * Identifying and recommending solutions to a wide range of administrative problems. * Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies. * Preparing preliminary and finished reports and documents. * Representing the office in dealings with vendors and personnel from administrative support organizations. OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Minimum Qualifications for GS-12: Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as: * Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables. * Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports. * Providing advice on a variety of administrative and management programs and procedures. * Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions. * Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts. All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: ************************************************************************** Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below. * 1st Cut-off on 11/01//2025 * 2nd Cut-off on 12/01/2025 * Final Cut-off on 12/31/2025 Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information) Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): * Attention to Detail * Customer Service * Decision Making * Flexibility * Integrity/Honesty * Interpersonal Skills * Learning * Reading Comprehension * Reasoning * Self-Management * Stress Tolerance * Teamwork Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the assessment questionnaire, click the following link: ******************************************************** Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference. Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************ Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Application Package which includes: 1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link. USAJOBS Help Center - Update your resume now so it meets new resume requirements 2. Other supporting documents (only submit if applicable to you): * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed. * Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. * Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following: * A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; * A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location; * A copy of your latest performance appraisal including your rating; and * Any documentation from your agency that shows your current promotion potential if applicable. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: * Position title; * Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); * Agency; and * Beginning and ending dates of appointment. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
    $63.2k-98.4k yearly 57d ago
  • Applications Technician

    Epic Lawn Care

    Help desk analyst job in Kennewick, WA

    Join the team of a home grown and local Lawn Care & Pest Control company! We pride ourselves in consistently delivering exceptional residential and commercial services to customers. Epic Lawn Care & Pest Control is growing and is looking for motivated, professional, and career minded individuals to join our Lawn Care & Pest Control applications team. We are currently hiring a full-time position! Job Description This position involves applying lawn care and pest control products on residential and commercial client properties. Your purpose is to ensure proper lawn, tree, and pest applications are applied timely and safely using hand and powered equipment to apply fertilizer, insecticides, fungicides and herbicides. As an applicator technician, you will be responsible for evaluating, diagnosing, and correcting landscape needs. Educating and communicating is just as important as how the applications are applied. You will become well respected in your knowledge and execution. Understanding the needs of the lawn, tree, and or pest control you will also sell all necessary services they may need. This is a great opportunity to work for a growing company with a great family feel culture and atmosphere. Position Description The essential duties of this position include the following: Working individually using hand and powered equipment to apply fertilizer, insecticides, fungicides and herbicides for pest and weed control in lawn and ornamentals. Must be able to obtain Applicator's license within 30 days of hire and maintain license. Unload and load equipment at each property, remove loose trash and debris from landscape area prior to servicing area. Interact and ask questions of customers if they are present when job is completed, to determine customer concerns and existing conditions. Sell additional services to existing and prospective customers Perform thorough inspection and evaluation of customer properties Properly identify insects, weeds, and fungus conditions, as well as pest harborage areas and conducive conditions, and prescribe corrective measures Document service using handheld technology and/or complete accurate and legible service documents and provide to customer Operate company vehicle in compliance with federal, state, local laws and company policy. Maintain a valid driver's license and clean driving record. Follow proper safety protocols while working with equipment. Maintain equipment and tools in good working order. May be required to work outside of normal schedule, including overtime, weekends, and holidays, as it may be necessary to fulfill the duties or the needs of the business. Maintain a neat and clean appearance. Follow safety regulations and work in a safe manner. Qualifications 0- 2 years of related experience in a customer service environment Previous Lawn care experience (preferred) Must enjoy working outdoors and be able to work in temperature ranges from teens to over 90 degrees and in varying weather conditions Strong Customer and Client Focus Able to analyze situations and determine appropriate resolution Ability to manage time effectively Possess high communication skills Must be able to work on a team as well as individually Valid driver's license and a clean driving record per company standards (required) The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50 lbs. This movement can occur throughout the day. Must be able to lift 50-pound bags of fertilizer, load, unload, push, lift and guide rotary spreader with a total weight of 80-100 pounds and maneuver 400-foot spray hose. Push and pull work below your feet, dig holes and walk long distances in all weather conditions. Travel to and from work locations required and employee may drive a company vehicle. Applicator Technician Benefits 40 hours a week plus overtime pay Paid training when you begin Paid vacations and holidays Recognition for a job well done Friendly & positive work environment A chance to grow with our company OUR EPIC TEAM LOOKS FORWARD TO HEARING FROM YOU! Please visit us at ********************************* to learn more.
    $49k-80k yearly est. 60d+ ago
  • CL22788: Para/SS/Tier II Autism Program - Hawthorne

    Kennewick 3.5company rating

    Help desk analyst job in Kennewick, WA

    #22788: Para/SS/Tier II Autism Program Posting Dates: 12/09/2025 - 12/15/2025 (Or Until Filled) Hours: 6 Hours per Day, 180 Days per Year is based on student/program need. Hours may increase or decrease as necessary. JOB DESCRIPTION This position will involve working with and supervising students with Autism, who have significant special needs in the general education and special education settings. The paraeducator will work as a team with the special education teacher, other paraeducators, and specialists. Duties will include carrying out educational instruction, with training. The paraeducator will be involved in keeping documentation to help monitor the student's progress. The paraeducator will perform all duties of the position within the scope of Kennewick School District policies and procedures. Other job-related duties will be performed as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All applications must be submitted to the Kennewick School District online at ************ CONDITIONS OF EMPLOYMENT Must have a high school diploma or equivalent. Must have an AA degree OR 72 quarter college credits OR 48 semester college credits OR a passing score on the ETS test. Must attach unofficial transcript proving AA degree or equivalent to application. Official transcripts of all levels of education, including high school, required within 30 days of hire. Must be able to perform the essential functions of the position with or without reasonable accommodation. Must be able to meet the Physical Demands of the position. Must pass a basic skills test. Completion of Safe Schools Web Based Training within 30 days of hire and yearly thereafter. Must pass a background check, which includes employee paid fingerprinting. CPI training must be obtained at the next available opportunity. Level I and II required. QUALIFICATIONS REQUIRED Must uphold board policies and follow administrative procedures. Must take all necessary and reasonable precautions to protect students, equipment, materials and facilities. Must attend in-service trainings or other meetings as required, as well as attend any training as directed by management. Evidence of ability to assess and correct issues involving safety. Evidence of ability to establish and maintain a tactful, cooperative and effective relationship with students, parents, staff, fellow employees and management. Evidence of ability to approach assigned work in a professional manner, working toward the common goal of teamwork, pride in service delivery and continuous improvement. Must demonstrate sufficient command of the English language to communicate verbally and in writing with students, parents, district staff members and other concerned people regarding all aspects of their job-related activities. Must be able to use basic computer programs to maintain records, enter timecard information and read and respond to email. Must be first aid certified or be willing to acquire first aid training as soon as possible. Physical ability and willingness to supervise students in Tier II Autism and general education students at recess and during PE and music classes. QUALIFICATIONS PREFERRED Evidence of proficiency in word processing and computer use. Successful working experience with students with Autism. Knowledge of prescribed instructional and behavioral management programs. Demonstrated knowledge of intervention procedures with students and data collection. Evidence of ability to model appropriate behaviors and to provide consistent intervention procedures with students. Evidence of patience and warmth in working with students and able to remain calm in crisis. Evidence of ability to be aware of several students involved in varying activities and the ability to respond quickly and with good judgment as appropriate. Ability to maintain ongoing documentation of student IEPs goals and objectives. Physically able to hold and/or restrain students as needed using CPI techniques. Positive performance evaluations and recommendations. Evidence of excellent attendance, punctuality, and dependability; evidence of the ability to be self-disciplined and a self-starter. Successful experience in "team teaching" situations. The candidate must demonstrate the ability to: a. Cope with unpredictability b. Be flexible, diplomatic and cooperative with the varied demands of the position c. Demonstrate patience, enthusiasm and a positive attitude toward working students with behavior disorders and other disabling conditions d. Maintain composure in difficult situations e. Communicate effectively and work with a variety of people. JOB RESPONSIBILITIES Provide direct support to special education students in the Tier II Autism program. Provide support for physical/health needs of students as required. Assist teachers with needed clerical or instructional tasks. Assist with data collection. Will implement prescribed strategies for behavioral interventions. Assist in supervision and control of students in order to promote a safe, orderly, positive learning climate. Complete required paperwork with accuracy and efficiency to maintain compliance with state and school district regulations. Assist specialists (P.E., Music, Library) in supervision of special education students as required. Supervise students during recess times within the school day. Perform all duties of the position within the scope of Kennewick School District policies and procedures, including regular attendance and punctuality. Perform other job-related duties as assigned. PHYSICAL DEMANDS AND WORK ENVIRONMENT PHYSICAL DEMANDS: The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility: While performing the duties of this job, the employee is regularly required to stand and walk for prolonged periods of time, push or pull up to 50 lbs., sit, kneel and crouch, twist and bend, use hands to type, finger, handle, or feel; and reach with hands and arm. The employee may be required to physically move quickly in an emergency or while performing student supervision duties. Sense: The employee is required to talk/hear conversations and other sounds. The employee must be able to communicate effectively in person and over the telephone. The employee is required to taste and smell. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Lifting: The employee must be able to lift or move up to 50 lbs. and up to 100 lbs. with help; must also be able to lift overhead. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Hazards: While performing the duties of this job, the employee must be able to work outdoors in a wide variety of temperatures; from -10 degrees F to 100 degrees F +. The employee may be exposed to wet and/or humid conditions. The noise level in this work environment is moderate. Kennewick School District's Non-Discrimination Policy The Kennewick School District provides equal access to all programs and services without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, including gender expression or identity, the presence of any sensory, mental or physical disability, or use of trained dog, guide or service animal by a person with a disability, and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights & Equity: Dr. Thomas Brillhart - ************** (************************) Section 504, Title IX: BJ Wilson - ************** (*****************) This holds true for all students who are interested in participating in all education programs and/or extra-curricular school activities in the Kennewick School District. Applicants: Inquiries regarding compliance procedures or requests for reasonable accommodation may be directed to the School District's Director of Human Resources. For information on salary and benefits, visit ***************** Kennewick School District Contact Names and Telephone Numbers: Toni Neidhold, Director of Human Resources ************* ********************* Certified/Classified ADA Kennewick School District 1000 West 4 th Avenue Kennewick, WA 99336
    $38k-47k yearly est. Easy Apply 11d ago
  • Tier 1.0 Helpdesk Specialist

    Cayuse Shared Services

    Help desk analyst job in Pendleton, OR

    Tier 1.0 Helpdesk Specialist - DAY SHIFT The Work The Tier 1.0 Helpdesk Specialist acts in a customer service capacity responding to customer requests on the Client SAP applications via phone, email, or self-service portal. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities Fielding end-user communication, creating and documenting tickets, troubleshooting and escalation Develop spreadsheets, briefings, and other program documents Provide initial support and analysis for classification, ticket ownership, monitoring, tracking and communication, resolution, and recovery of incidents not assigned to Tier 2. Enter datasets relative to the contract, compile, perform analysis and reconciliation Closure of incidents, monitoring the status and progress towards a resolution of the assigned ticket and communication to those involved in the incident as needed. Other duties as assigned. Qualifications Qualifications - Here's What You Need High School diploma or GED required. 1 year of Service/Help desk or customer service support experience. Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office, Suite and use of ticketing Software (Remedy/Service Now). Secret Security Clearance required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Must possess problem-solving skills. Exceptional communication skills, both oral and written Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: UERP Supervisor, Delivery Manager Working Conditions Professional office environment. Ability to work on-site in Pendleton, OR Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays. May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $16.00 - USD $16.00 /Hr.
    $16 hourly Auto-Apply 15h ago

Learn more about help desk analyst jobs

How much does a help desk analyst earn in Richland, WA?

The average help desk analyst in Richland, WA earns between $30,000 and $58,000 annually. This compares to the national average help desk analyst range of $26,000 to $52,000.

Average help desk analyst salary in Richland, WA

$42,000
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