Help desk analyst jobs in Rochester, NY - 134 jobs

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

SummaryWe are seeking a motivated and technically curious Technical Support Specialist (Wireless) to join our CIC Wireless Technical Support team in Rochester, NY. This position provides Level 2 post-sales technical support for GE Vernova's wireless communications portfolio. The successful candidate will be responsible for providing technical support and maintenance for our wireless and wired network infrastructure product lines, including 5G, Fiberoptic, and LTE technologies. This role requires a deep understanding of network systems, exceptional problem-solving skills, and the ability to work collaboratively in a fast-paced environment. This role acts as the technical bridge between Level 1 customer care and senior Level 3 engineering experts. The successful candidate will help resolve customer issues, replicate field problems in lab environments, and contribute to process improvements across the NAM support organization. Functions with some autonomy but guided by established policies or review of end results.Job Description Essential Responsibilities: Provide ongoing technical support and case management daily through phone, email, and other forms of communication. Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcome Facilitate the Return Material Authorization (RMA) process by validating reported failure symptoms and liaising with repair operations. Track, update, and maintain accurate RMA status records throughout the repair cycle. Collaborate with the Service Repair Organization to ensure customer satisfaction and review repair reports prior to customer release. Troubleshoot hardware, firmware and software issues reported by customers; identify root causes through system logs, configuration review, and test replication. Configure, test, and validate RF and IP-based network setups including routing, VPNs, VLANs, NAT, and basic QoS settings. Collaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation. Assist with firmware upgrades, device provisioning, and remote network diagnostics to restore customer operations quickly. Document troubleshooting findings and contribute to knowledge base articles, FAQs, and training material for internal and external teams. Participate in process improvement and KPI reporting activities, ensuring timely, accurate, and professional case management. Maintain a high standard of customer communication, setting clear expectations and providing regular status updates. Flexible to work on-call, after hours support or modified hours of work to support customer. Required Qualifications Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical discipline (or equivalent technical experience). Minimum 1-2 years of experience in technical support, field service, or network operations with RF, wireless, or IP networking systems. Working knowledge of network fundamentals: IP addressing, subnetting, routing, switching, VPN, and firewall concepts. Familiarity with diagnostic tools such as Wireshark, ping/traceroute, or terminal-based interfaces. Strong written and verbal communication skills in English with a focus on customer clarity and professionalism. Ability and willingness to travel up to 15% for customer meetings, training, and internal collaboration. Desired Characteristics Hands-on experience with industrial or utility-grade wireless products (UHF/VHF, cellular, or unlicensed bands). Basic understanding of 4G LTE architecture (EPC, RAN, SIM provisioning). Knowledge of cybersecurity basics: encryption, authentication, and certificate management Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No For candidates applying to a U.S. based position, the pay range for this position is between $72,400.00 and $108,600.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.Bonus eligibility: ineligible.This posting is expected to remain open for at least seven days after it was posted on November 19, 2025.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.

Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate Provide internal end-user support and training for Windows-based desktops, software and peripherals Generate and update support documentation User on-boarding and off-boarding Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity. Ability to evaluate new technology for compatibility with current system, processes and procedures Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning Maintains asset tracking and IT inventory Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical Assist with application, hardware or system rollouts as needed Qualifications/Experience: Strong technical skills with PC's Ability to explain technical concepts to non-technical users with approachability and empathy Experience with installing and troubleshooting hardware and software issues. Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP) Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems. Experience and knowledge with email system fundamentals. Experience with Wi-Fi technology and standards. Excellent communication, time management and organizational skill with strong attention to detail. Ability to solve problems and interpret variables in situations where only limited standardization exists Ability to learn and support new applications Self-motivated and able to work without direct supervision or as part of a team. A+, Net+ or MCP certifications are a plus. Tools & Equipment: PC, printer, telephone, fax machine, copier, and other office equipment.

Job Description Before we tell you about the role, here's what you should know about us. At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology. POSITION DETAILS: Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with opportunities for overtime WHAT YOU'LL BE DOING: When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly. You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly. WE THINK YOU'LL EXCEL IF YOU HAVE: Associate degree in Computer Science or related field, or equivalent experience CompTIA A+ certification (or equivalent) 5+ years of hands‑on technical support or computer support experience Prior experience on a help desk or within an MSP environment Interest in growing toward server, networking, or cybersecurity engineering Valid driver's license and reliable personal vehicle for travel across Western NY Technical Strengths: Strong proficiency with support tools and PC software troubleshooting Experience with antivirus solutions (ESET, SentinelOne, Windows Defender) Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC) Working knowledge of DNS, DHCP, firewalls, and mail flow Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs) Cybersecurity awareness and hands‑on best‑practice experience Experience supporting iOS and Android devices Expertise with Windows 11 and Microsoft 365/Office 365 MacOS experience (plus) PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus) Soft Skills: Strong written and excellent verbal communication skills Pleasant and professional demeanor in all client and internal interactions Ability to manage multiple tickets, calls, and projects simultaneously Sound judgment and effective decision-making abilities Highly organized and able to work independently without direct supervision Resourceful and proactive in resolving issues Commitment to client satisfaction and building positive relationships Energy, enthusiasm, and a results-oriented mindset HERE'S WHAT WE OFFER: Health, dental, and vision insurance HSA/FSA Life insurance Short- and long-term disability Bonus structure PTO 401(k) with company match Growth opportunities Incentives for earning additional certifications Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application! Must have the ability to pass a background check Job Posted by ApplicantPro

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. Full-time employees are eligible for Medical, Dental, Vision, Life Insurance and Disability coverage. We also offer a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities. Primary Responsibilities User & Helpdesk support Provide day-to-day assistance to the user community answering questions, providing hardware & software support training and resolving individual issues. Provide user support for Microsoft Office 365 Provide user support to shared network resources Assist with individual software installation & setup Maintain user onboarding and separation processes for account maintenance Work within the Helpdesk ticket system to address and correct hardware & software break/fix events. PC network support Maintain PC assets for performance, security, stability and software updates. Track all PC assets via internal tracking application Printing support Maintain operation of networked and individual printing devices including supplies and repair via external services. Manage print server functionality. Provide user support to shared network devices Mobile device support Where applicable, provide mobile device support for smart phones & tablets. Assist users with setup and operation of devices Technical requirements Knowledge of Microsoft Windows PC operating systems Knowledge of Microsoft Active Directory Domain services Knowledge of IP V4 & IP V6 ethernet networking principles with a basic understanding of switching and routing Knowledge of Microsoft Office 365 product portfolio Qualifications IT related degree or job experience with professional certification preferred. Minimum 5 years full-time with manufacturing or IT services organization preferred. Excellent customer service abilities and proficient in soft skills such as: verbal, interpersonal, listening, time management, analytical & problem solving and professionalism. Employer's Disclaimer: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job posting in no way states or implies that these are the only duties to be performed for this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise. GMM Pfaudler US Inc provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local law.

Overview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll answer inbound calls and e-mails in a call center environment in order to provide technical support to user. To be considered for this position, please have HS Diploma and a minimum of 2 years in call center client service or technical support environment. Does this describe you? Apply today! Position Details: Full time M-F schedule days Provides problem analysis and resolution Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.

Full-time Description Job Title: Business Systems Support Specialist Reports To: Operations Systems Manager Kommissary is a social enterprise on a mission to spread joy through food. We deliver high volumes of diverse, high-quality meals to New Yorkers. As a proud minority-owned business, we value diversity, equity, and inclusion and foster a collaborative workplace. About the Role: We're looking for a highly organized, solutions-oriented Business Systems Support Specialist who has experience working with API linking between applications, AI tools and customs GPTs. If you're someone who thrives in fast-paced environments, feels a deep sense of ownership, and wants to be part of building better systems as we grow - we want to hear from you. Our business supports schools and institutions with food and supply distribution, and the work moves quickly. You'll be willing to learn and research background information and whatever the project at hand is. This role is perfect for someone who enjoys variety, cares about doing things right, and wants to help build smarter, more efficient systems - especially in a business that's scaling fast. What You'll Do: Support the implementation of new systems (e.g., CRM, ERP) by assisting with data entry, testing, and assisting end users. This extends to all process areas. Collect and organize existing data and/or information to streamline new project initiatives. Understand current business processes and be comfortable with learning about continuous improvement principles. Coordinate meetings, track action items, and maintain project documentation. Assist in the development and deployment of internal applications and workflow tools. Assist in internal system integrations and API management. Monitor and troubleshoot existing system performance. Document processes and workflows involving internal systems. Work with different departments to translate their needs into technical specifications. What We're Looking For: A strong sense of ownership and pride in seeing things through. Attention to detail, especially when it comes to products, deadlines, and upper management requests. A self-starter with a bias for action - you don't wait to be told what to do. Excellent communication skills - clear, respectful, and proactive. Proficiency in Google Sheets or Microsoft Excel (filters, formulas, pivots - or eagerness to learn fast). Technically sound in Python and JavaScript. Experience with SAP, Salesforce and similar platforms. Experience in using AI to push improvements. Ability to work under pressure, adapt quickly, and thrive in an environment where things change daily. A team player who genuinely wants to help build better systems and take the company to the next level. 5+ years of experience in a related role. Bachelor's Degree in Computer Science, Information Systems, or Business Administration or related field required. What We Offer: Competitive salary: $80,000-$87,000 per year. Health insurance, PTO, and professional development opportunities. A mission-driven, inclusive workplace with growth opportunities. Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position >75% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. This position requires traveling to both Long Island City, NY and Bronx, NY facilities. Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at *****************. Salary Description $80,000-$87,000

Amentum is seeking an **IT Support Technician** to support our DHS customer at their regional CONUS and OCONUS facilities. **_We are pipelining candidates for a future role in Batavia, NY._** With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support. With your experience with Windows operating systems including patching and updates, Active Directory, data encryption, and backup software, you will make a great addition to our team. In addition to your technical experience, you also have exceptional customer service skills and are willing to go the extra mile. **Responsibilities:** + Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units + Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots + Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing + Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets + Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure + Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products + Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events Here at Amentum, we are purpose-driven with a fierce commitment to deliver on our promises. We create trailblazing solutions, have unwavering integrity, and embrace inclusion and collaboration. Our team is excited to help customers solve today's and tomorrow's problems, giving confidence and reassurance that together we'll accomplish mission success **Minimum Requirements:** + Associates Degree, and at least 1 year of IT help desk support experience + Or High school diploma/GED, and at least 3 years of IT help desk support experience + Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support + Experience using the ServiceNow ticketing system (or similar ticketing system) + Experience with the Microsoft Windows 11 operating system + Experience with Microsoft Office365, including Microsoft Teams + Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting) + Familiarity with the ITIL process + Good technical writing, presentation, and documentation skills + Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs. + Must have a valid driver's license, access to personal transportation, and be able to pass a Motor Vehicle Records check + Local and/or overnight travel to Government locations is required (local short notice travel to customer sites is common; extended overnight and air travel is typically less than 15% per year) + Must be comfortable working in a Law Enforcement environment, which may consist of locations such as detention facilities, prisons, or jails + Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. **Preferred Qualifications:** + Prior experience of IT support in an Enterprise environment + Experience with Windows Server 2019 and Hyper-V + Experience with InfoBlox and NetBackup + Experience performing hardware repair of HP computers/printers and Dell servers + Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks + Experience evaluating system performance results and recommending improvements or optimizations + Experience planning and leading technology assignments and projects + ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications **Compensation Details:** $32.00 - $35.00/hour The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. **Benefits Overview:** Our health and welfare benefits are designed to support you and your priorities. Offerings include: + Health, dental, and vision insurance + Paid time off and holidays + Retirement benefits (including 401(k) matching) + Educational reimbursement + Parental leave + Employee stock purchase plan + Tax-saving options + Disability and life insurance + Pet insurance _Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits._ **Original Posting:** 01/16/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

NON SUPERVISORY JOB TITLE: IT Support Technician DEPARTMENT/PROGRAM: Information Technology SUPERVISOR: IT Manager FLSA STATUS: Non-Exempt GRADE: 76 salary range: $20.00-$23.95 [commensurate with education, level of certification, and experience] JOB SUMMARY: Works under the direction of the IT Manager and in conjunction with other IT staff to provide hardware and software technical support for end users. Carries out all job responsibilities with fidelity and accountability to the Agency's Mission, Vision, Values, Guiding Principles and Strategic Plan. This is an in-person position. ESSENTIAL FUNCTIONS: Install, diagnose, configure, repair, deploy, relocate, maintain and upgrade all computer hardware and accessories (end-user equipment) as well as software (end-user applications and operating systems). Provide timely technical support to all staff, in person, by telephone, or via email or chat. Maintaining updated ticket status, documenting progress on all issues using the agency's helpdesk ticketing system. Manage the inventory and audit process of all IT assets, including maintaining asset deployment records and life-cycles. Provide timely and effective communication to staff during ongoing IT outages. Exhibit professional customer service while troubleshooting and resolving support requests. Uphold best security practices while working on company software, hardware, and network. In collaboration with the IT Team, assist in the creation and maintenance of end-user documentation, support procedures, and knowledgebase articles. In collaboration with the IT Team, participate in the delivery of training sessions to staff. Set up building access via badges based on IT Support Requests. Demonstrate, promote, and practice cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities. POSITION SPECIFICS: Education: Minimum AA Degree in IT or related field, or equivalent experience. Experience: 1 year of tech support hands-on experience Skills: Strong understanding and proficiency in Microsoft Office applications and Microsoft Windows 10/11 operating systems, including installation, configuration, and troubleshooting. Strong troubleshooting and diagnostic skills. Detail-oriented, organized, self-motivated, able to quickly adjust priorities and address multiple issues at a time. Ability to work independently and on a team, demonstrating dependability and accountability. Effective interpersonal skills for interaction with all levels of staff. Strong communication skills (both oral and written), with proficient typing skills. Other responsibilities as determined by IT Manager. Physical Demands: Ability to lift and move equipment up to 50 lbs. Ability to sit for extended periods of time. Ability to use a computer and look at computer screens for extended periods of time. Other: Valid NYS Driver's License preferred. Travel: Local travel to our sites. COMPETENCIES: Leading Self Character and Courage (Integrity and Trust) - Do the right thing, because it is the right thing, even when no one is looking. Truth to Power. Customer Focus Build positive relationships through communication and collaborative problem solving. Commitment to Diversity, Inclusion, Justice and Equity Believe in the dignity and humanity of all people to reach their full potential.

A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.

Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge… Life. Inspired Every Day. ***Internship opportunity requires being on-site in Rochester, NY,*** Internship for academic credit only Opportunity to begin in Fall of 2025 Under direct supervision of the Chief Information Officer (CIO) with the guidance and direction of the Director of Infrastructure and Information Technology (IT) Manager the IT Intern will assist in the general operations of the IT department. Assignments are given at incremental levels of complexity as proficiency is gained in various functions including, but not limited to, computer maintenance, user provisioning, installation of software programs, help desk troubleshooting, network projects, and systems analysis. This position enables college students enrolled in an approved program to receive technical training and gain practical experience. Work in this role contributes to the effective and efficient operations of the organization, utilizing technical training in a hands-on way. LEARNING OBJECTIVES AND GOALS An overall understanding of the information technology operations in a large healthcare organization Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones and software issues. Regular maintenance of computer systems. Monthly audit of facility computers and licenses. Utilization of a help desk program used by staff to facilitate assistance requests. Ensuring employee issues are resolved in a timely manner, promptly responding to requests and inquiries, working to find a solution and seeking out the correct resources for assistance. Troubleshooting various network and telecommunications problems. Work on inventory and ticketing systems to increase communications. May require interaction with Residents of ESLC. OTHER DUTIES This intern description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the internship. Duties, responsibilities, and activities may changes at any time with or without notice Requirements KNOWLEDGE, SKILLS, and ABILITIES: Strong organizational and communication skills with keen attention to detail. Knowledge of Microsoft 365 applications and operating systems Ability to lift and carry up to 30 lbs of equipment. Must have reliable transportation. Interest in learning about various Network devices and Server devices. EDUCATION: Internship is open to current freshmen through seniors working toward an Associate's or Bachelor's degree in Information Technology EXPERIENCE: Entry Level PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Job DescriptionOverview: Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.Location: Rochester, NY (In-office 5 days per week) Primary Focus - Internal Technology Support:Serve as first point of contact for all employee technology requests via helpdesk Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals Troubleshoot hardware and software issues with hands-on desk-side support Administer SaaS applications (Office 365, Slack, collaboration tools) Manage and support all printers, copiers, scanners, and AV equipment Support onboarding/offboarding processes and maintain system documentation Proactively monitor and address potential issues before they impact employees Secondary Focus - Internal NOC Team /Support tickets (When Internal Needs Met):Provide Tier 1 support for managed service team (password resets, basic troubleshooting) Assist with routine client monitoring and maintenance under guidance of Senior EngineersEscalate complex issues appropriately and document resolutions What Experience You Need:1-3 years IT experience in end-user support (internships/coursework may be considered) Associate's Degree in Computer Science, IT, or related field preferred Proficiency with both Windows and Mac OS administration Office 365 administration experience Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment) Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi) Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar) Strong customer service and communication skills Valid driver's license Preferred Qualifications:AV equipment setup and troubleshooting experience Exposure to AWS or cloud technologies Basic scripting (PowerShell, Python, Bash) CompTIA A+, Network+, or similar certification Metrics for Success:95%+ satisfaction rate on internal employee surveys All internal requests addressed within defined SLAs100% uptime of office AV equipment and critical systems AWS Cloud Practitioner certification within 6 months Healthy ticket velocity across internal and external queues Growth Opportunities and Professional Development:Clear pathway to Support Engineer with increased client responsibilities Mentorship and AWS certification support Gradual exposure to infrastructure management and client environments Opportunity to specialize in cloud, networking, or security Work toward AWS Cloud Practitioner certification within 6 months Shadow senior engineers and participate in team knowledge sharing Additional Information:Occasional after-hours support and maintenance On-call rotation after training period (6+ months) The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

We are hiring for an Online Payroll Tech Support Specialist! In this full-time opportunity, you'll enter required client employee payroll information or personal employee information into database so clients can process their payroll. To be considered for this position, please have a HS Diploma and a minimum of 2-years experience in an office setting. Does this describe you? Apply today! Position Details: Full time, contract M-F schedule days Processes orders for the Online Services Provides inbound and outbound customer service Researches and resolves complex client or field issues Maintains and updates all client information in all systems Maintains a high level of customer service and client retention Competitive hourly rate

Job Description A completed application is required for employment consideration. Please go to: ************************* Under About Us, please complete the employment application A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. The Information Technology Department is responsible for developing, implementing, overseeing, monitoring and maintaining telecommunication systems and providing technical support services in a Microsoft environment. This includes the development, installation, support and implementation of Servers and applications, as well as Local and Wide Area Networks Requirements Associate's Degree or a combination of education and experience Ability to troubleshoot hardware/software issues Knowledge of printer/copier installation and maintenance Knowledge of or experience with packaged database structure and MS Access Benefits Benefits are available after 90 days.