Help desk analyst jobs in San Juan, PR

Title Specialist I, Technical Support Customer Success Reports To Customer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: Customer Support & Issue Resolution: Answer inbound calls from the IVR system and assist merchants with their inquiries. Provide support to new and existing customers experiencing processing issues. Troubleshoot (entry-level) technical issues remotely and onsite as needed. Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. Technical & Financial Assistance: Assist merchants with account setup, financial inquiries, and bank account reconciliations. Guide customers in understanding and using the platform effectively. Maintain accurate records of merchant interactions and follow up on outstanding issues. Operational Efficiency & Organization: Organize and prioritize multiple work assignments while maintaining accuracy. Adapt to evolving business needs and workflows efficiently. Ensure compliance with security protocols to safeguard merchant transactions. Perform other related duties as assigned. Qualifications: Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. Some relevant experience in computer technical support (onsite technician experience is a plus). Background in customer service and/or a call center environment. Bilingual proficiency in English and Spanish (both written and verbal communication skills required). Strong organizational and time management skills. Effective problem-solving and analytical thinking abilities. Self-motivated, detail-oriented, and team player with strong interpersonal skills. Adaptability, flexibility, and resourcefulness to handle shifting demands. Outgoing personality with the ability to work with diverse individuals and businesses. Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: On site: 8-hour shift. Extensive desk-based work, including prolonged periods of computer use and administrative tasks. Frequent interaction with merchants, venders, sales representatives and internal teams. Travel NA Job Classification Non- Exempt At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************.

**_JOB TITLE:_** Help Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services, LLC **_SALARY:_** $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt Help Desk Agent provides customer service solutions within service level agreements using the company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** + Receives customer inquiries and fulfills requests, providing high-quality customer service in a professional, efficient, and timely manner. + Operates within established guidelines and procedures to independently deliver a full range of services to the customer. + Matches customer needs with current products and services and suggests new ones to target customer's unmet needs. + Use examples and analogies as appropriate to facilitate understanding. + Identifies, resolves, or escalates, and tracks issues of all customer interactions in a work management tool (ServiceNow) or as determined by the client. + Aids in information to the customer in a prompt manner. + Uses judgment to anticipate customer service needs, resolves routine issues, and takes action accordingly, consistently providing high level quality service. + Manage continuous improvement through ongoing collection of data and information regarding customer requirements. + Understands and responds to others using active listening skills and tactful communication. + Ability to perform first-line troubleshooting for customers. + Ability to resolve issues following the parameters and guidelines of the client. + Help new and developing team members. + Demonstrate proactive business and customer service mentality, assuming ownership over solutions with a desire and willingness to be flexible and adaptable. + Other duties as assigned. **Qualifications** **Here's What You Need** + Requires a high school diploma or GED + Knowledge of and experience using various computer applications including Microsoft Office Suite + Technology savvy with an interest in new generation technology - comfortable doing things a different way, troubleshooting, and recommending new technology. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills Required:** + Must possess problem-solving skills. + Exceptional communication skills, both oral and written. + Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. + Highly motivated with the ability to handle and manage multiple tasks at any one time. + Ability to forge new relationships, individual and teaming in nature. + Must be a Self-starter, that can work independently and as part of a team. + Ability to follow instructions for logging into a computer and launching various applications + Ability to navigate the applications and programs utilized including opening and closing windows, select portions of text or other items using the mouse, copy/cut and paste text + Ability to successfully handle customer requests and document in work management tools and applications. + Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds. + Effective listening skills to include cognitive ability to locate and convey requested information + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail with good follow up and follow through skills. + Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. + Ability to handle sensitive and confidential information appropriately. + Continuous learner/improvement mindset, desire to learn quickly with a commitment to excellence. + Positive attitude; tolerance for dealing with difficult customers and stressful situations. + Dependable and accountable. **Desired Qualifications:** + Experience in a customer service role. + Experience supporting customers in a virtual environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to:** Delivery Manager **Working Conditions** + Professional remote office environment. + Ability to work Mon-Fri 8am to 5pm EST. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $15.00 - USD $17.00 /Hr. Submit a Referral (**************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103792_ **Category** _Customer Service/Support_ **Position Type** _Full-Time Hourly Non Exempt_ **Remote** _Yes_ **Clearance Required** _None_

NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day. The IT Support Specialist I provides a broad range of general and advanced technical support services to students, faculty, and administrative staff across the University, and provides deep expertise in specific skills. Examples of these skills include hardware configuration and repair, network, telephony, learning management system (LMS), student information system (SIS), CRM, business intelligence, document management, etc. IT Support Specialist I is a Tier 1 support resource. The IT Support Specialist I tracks changes and enhancements in technologies, hardware, software, and applications. The IT Support Specialist I is the first line of defense in keeping up with technological changes. The location of the role may be at a specific campus, in a centralized location, or remote. Travel to campuses may be required. Essential duties and responsibilities: Monitors the ticketing system extracting prioritized tickets and takes appropriate action to resolve client issues. Provide technical guidance, advice, and training to system users. Provide training in their area of expertise to IT Service Desk Analyst. Build and maintain positive, constructive partnering relationships with the campus community. Perform IT production support for assigned area(s) according to documented processes. Perform deskside support for end-users and provide local “remote hands” when required by system administrators or engineers. Interact with students, faculty, and administrative staff supporting all aspects of infrastructure and classroom/meeting room technology in their environment. Install, maintain, and upgrade workstation and peripheral hardware and software. Coordinate computer support activities with multiple user departments and internal teams, as well as third party vendors. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs. Log all customer interactions, filling out detailed information in tickets and document resolutions. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. Qualifications /Education: Associate's degree in information technology, computer science or closely related field. Minimum one (1) year previous experience and/or training that includes desktop support, network maintenance and design.

Job Description Ubicacion: Guaynabo As an Entry Level Rol - IT Help Desk Technician, you will support Alivia Health's Pharmacy Chain Operations by providing desktop support, including technical advice, guidance, and informal training to customers using hardware and software programs. This role is ideal for candidates beginning their IT careers and seeking hands-on experience in technical support and field services. You will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. This includes performing root cause analysis and developing checklists for common issues. Key Responsibilities: Deliver excellent customer service while installing, diagnosing, and resolving hardware and software issues at Alivia Health locations. Support equipment such as POS (point of sale) systems, registers, thermal/laser printers, scanners, servers, PCs, phone systems, RF devices, pharmacy systems, networking hardware, and related peripherals. Drive between Alivia Health locations across Puerto Rico to fulfill service calls and installations. Assist other neighboring areas with workload as needed. Maintain and meet service level agreements (SLAs). Work Schedule & Availability: Standard day shift with possible weekend and holiday rotations. On-call availability for weekday evenings and high-severity onsite service calls. Normal shift may include Saturday and Sunday as part of the regular schedule, with two weekdays as scheduled days off. Minimum Requirements: Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience. Equal Opportunity Employer F/M/V/D

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Ricoand they are in need of a Fully RemoteHelp Desk Support Level IITechnician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Guaynabo, PR

Job DescriptionSummary Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

**_What Finance Operations contributes to Cardinal Health_** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Finance Operations is responsible for the oversight and overall performance of the following core financial processes. This includes pricing administration, rebates, cash application, chargebacks, billing, accounts payable and employee travel & expense. Pharma Supplier Contracts is responsible for processing notifications via EDI, or e-mail from our Suppliers to create a contract, add products or customers, delete products or customers, update contract pricing or adjust effective dates of the contracts. This team looks to prevent and detect process errors which lead to customers receiving incorrect pricing which could result in a Credit and rebill. **_Responsibilities_** + Creating processes, systems and tools, related to contract pricing, to improve the customer and supplier experience + Use and facilitate development of tools to enable proactive review of contract pricing, from a customer or supplier lens, to improve VOC (Voice of Customer), VOS (Voice of Sales) and First Time Pricing Accuracy scores + Build relationships with select key suppliers and select key customers with the goal of improving VOM (Voice of Manufacturer) and VOS (Voice of Sales) scores + Helps direct team members to solve complex pricing inquiries and projects. The goal of this is around being proactive rather than reactive + Develop strong supplier relationships to drive effectiveness and value against the planned strategies; facilitate supplier reviews; generate continuous improvement ideas + Partners with other finance ops teams to identify root cause and ensure a pricing dispute in that realm is systematically eliminated + Follows all process gaps to the finish line to validate the correct training has been implemented and all team members are engaged on how a discrepancy occurred + Helps review any FTPA (First Time Pricing Accuracy) findings to determine scope and accountability + Troubleshooting pricing discrepancies that arise and ensuring knowledge is shared, documented and communicated to onshore and offshore resources + Actively engage in updating processes and SOPs + Service multiple suppliers and/or processes in a fast paced and highly analytical environment. + Act as a liaison with internal and external key stakeholders to solve for issues within the processing of the contracts. **_Qualifications_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of experience, preferred + Proficient in Microsoft Office, especially in Excel and Access, preferred + Excellent communication and interpersonal skills + Sense of urgency, attention to detail and accountability needed + Ability to build strong collaborative relationships and communicates effectively + Strong organizational skills **_What is expected of you and others at this level_** + Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possible solutions to a variety of technical problems and takes action to resolve + Applies judgment within defined parameters + Receives general guidance and may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$73,440 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/19/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote \#SP-1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities. Provide 2nd level support to customers and technicians according to SOP's to comply with WorldNet's Service Level Agreement (repair time and follow up). Maintain highest level of quality in all customer interactions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to, the following: Effectively handle customer service repair and troubleshooting tickets to assure repairs requests are properly handled according to standards and procedures. Understand and fix IP Routing topologies, including proficiency of static routes and routing protocols. Understand and fix Ethernet connection, including knowledge of VLAN, MAC Address and ARP. Understand and solve problems of fiber optics connections, including understanding of OTDR test and optical power meter. Effectively handle customer, service provider, internal staff service repair and troubleshooting calls or email to assure repairs requests are properly reported according to standards and procedures during working hours and nonworking. Troubleshoot, diagnose, and refer Repair tickets to the corresponded area no later than 1 hour after receiving the ticket and inform the customer the test results. Perform troubleshooting according to SOP's and the Repair Troubleshooting Guide to assure repairs requests are properly reported to avoid delays in service restoration and charges for unnecessary dispatches by our providers. Provide support in MSP products and others, example (WAN/LAN/Wifi Aps/ Security). Manage all VIP customer, Sales, and Operations repair tickets within established timeframe. Ensuring that customer and internal areas are informed periodically of ticket and situation status. Provide 2nd level support resolving complex repairs referred from 1st level technicians. Maintain consistent and timely follow-up of service providers to ensure SLA compliance. Escalate any situation of delay with provider to team leader or supervisor. Perform all extended test that include but are not limited to: Customers with several lines OOS, Special Services that requires monitoring of transport quality, Facility changes with Collocation technician and Network Design. Responsible to identify repeated issues, investigate root cause and refer to Team Leader or Supervisor for an alternate solution. Ensure customer's service is operational within specified repair time frame based on our SLA's. Effectively maintain customers informed of their repair status based on our SLA's. Provide assistance to RFT, NEO, Transport department, providers and customer technicians, to complete the Repair. Effectively handle the troubleshooting with the technicians to ensure the Repair was completed. Update internal repair order tracking system on a regular day basis until the repair is completed. Effectively maintain customers informed of their repair status daily or as required by the customer. Keep the average Repair time in twelve (12) hours or less as determined by WorldNet management. Notify Team Leader or Supervisor when tickets have exceeded established timeframe in order to escalate the situation. Follow company policies and procedures to meet relevant company-wide statistics. Handles inbound and outbound calls. Available to work different shifts, including nights, weekends, and holidays. Attend customers based on call etiquette procedures. Shall respect, preserve with the privacy, confidentiality, and security of confidential information and WorldNet owned equipment/property/Customers. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree and three years of equivalent experience in related field and/or certifications (A + & Network + certifications, CCNA and NS4 preferred) or equivalent combination of education and experience. KNOWLEDGE, SKILLS & ABILITIES Knowledge of network topology or equivalent 1 year experience in maintenance and repair. Experience in networking and telephony. Experience or training of TCP/IP/UDP/ Complete understanding of TCP/IP suite such as Upper Layer Apps and Services, Transport Layer, Network Layer, Data Link Layer and Physical Layer. Knowledge in troubleshooting and diagnostic of service interruptions in all types of transport used in the telephony business for commercial customers. Knowledge in troubleshooting internet routing protocols. (OSPF, BGP, etc). Advanced level of knowledge in testing DS1 & DS3 circuits. Knowledge of Windows Office. Must be self-motivated to Follow-up with customers to ensure 100% satisfaction with all work completed. Knowledge or training of VOIP (SIP/ MGCP). Experience troubleshooting VOIP in different scenarios including/but not limited to restoring problems with signaling, CODECS, Packet Loss and Transport. Experience in troubleshooting and diagnosing service interruptions in all types of transmission transport used in telecommunication industry. Experience in phone support and troubleshooting of client communication networks. Understand and know the basic operation of routers, switches, and firewalls Knowledge network topologies and operation Troubleshooting experience with telecommunications providers Must be able to work in a fast-paced, structured, dynamic, and high-transaction environment, with the ability to maintain composure in stressful situations. Proven ability to analyze problems and solve them creatively. Bilingual (Spanish and English). Computer knowledge, Microsoft Office. Customer Focus and service oriented. Strong verbal, written, and negotiation skills to retain existing customer base. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job, requires the employee to sit, stand, and bend, and a normal range of hearing and vision. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Normal office environment, usually quiet. No physical discomfort or exposure to hazardous due to temperature, dust, noise, etc. Able to work in a fast pace environment with continuous interruptions. EMPLOYER'S RIGHT This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.

Job Description Validation & Engineering Group, Inc. (V&EG) is a leading services supplier who provides solutions for the Pharmaceutical, Biotechnology, Chemical, Food, and Medical Devices industries in the following areas: Laboratory, Compliance, Computer, Engineering, Project Management, Validation, and other services. We are seeking a talented, dedicated individual committed to work under the highest ethics standards for the following position: CQV Technical Support - SME Evaluate current manufacturing process control strategy. Develop qualification/validation strategy. Serve as SME to develop and execute qualification packages. Revise and approve qualification documents. Develop sampling plan to be executed during equipment qualification/validation activities. Lead/Facilitate Quality Risk Assessment (RA) Lead and/or participate on triage activities. Own change controls supporting the projects. Review and revise manufacturing instructions and SOPs as applicable to start-up of new equipment Qualifications: Bachelor's Degree in Science or Engineering. Minimum of 7 years of experience in direct pharmaceutical, medical device or biotechnology industries. Experience in direct process / manufacturing areas. Must be fully bilingual (English / Spanish) with excellent oral skills. SME in the Computer System Development Life Cycle (SDLC) Technical Writing skills and investigations processes. Available to work extended hours, possibility of weekends and holidays.

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

The IT Security Analyst plays a key role in safeguarding the organization's digital assets and ensuring information systems' confidentiality, integrity, and availability. In addition to monitoring, analyzing, and responding to security incidents and threats, the position oversees access control measures and manages permissions for the organization's corporate domain and applications. Collaborating with cross-functional teams, the IT Security Analyst assesses risks, implements security controls, and ensures compliance with industry standards and regulations. ESSENTIAL ROLES AND RESPONSIBILITIES User Account Management : Configure and manage user accounts, permissions, and access rights within the organization's IT systems, applications, and network resources. Access Control Inventory: Maintain a comprehensive inventory of all user permissions granted across various IT systems, applications, and network resources. Compliance Support: Support compliance efforts by ensuring user permissions management practices align with regulatory requirements, industry standards, and internal policies. Security Monitoring: Monitor security event logs, alerts, and notifications generated by security systems such as SIEM, IDS/IPS, and endpoint protection solutions. Incident Detection and Investigation: Detect, analyze, and investigate security incidents and anomalies identified through monitoring activities. Threat Intelligence : Utilize threat intelligence feeds to stay ahead of emerging threats and provide actionable recommendations for risk mitigation strategies. Security Controls Implementation : Support implementing security controls, policies, and procedures. Remediation Planning : Assist in implementing remediation plans based on findings from various security assessments. Risk Mitigation : Based on data analysis, research, and emerging technologies, provide recommendations for mitigating information security risks and improving security controls. Collaboration : Collaborate closely with team members to solve security-related issues and improve overall security posture. Other Responsibilities : Perform other job-related duties as assigned. EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. 2-4 years of hands-on experience in IT Security roles. Experience with security tools such as SIEM, Firewalls, Endpoint Protection Solutions, and permission management. Experience working in a highly regulated industry. (preferred) LICENSURE / CERTIFICATION Technical certifications such as Security+, CySA+, Network+ or equivalent are preferred. PROFESSIONAL COMPETENCIES Skills: Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills to provide effective technical support and collaborate with stakeholders. Ability to manage multiple tasks, prioritize, and meet deadlines in a dynamic environment. Strong, structured, process-driven, and analytical skills. Demonstrate skills in building relationships within departments and between departments. Good research skills. Knowledge: Familiarity with IT Security frameworks (e.g., NIST CSF, CIS Controls) Proficiency in Microsoft Office: Excel, Word, Access, and Microsoft Outlook. Excellent knowledge of Customer Service best practices. Strong knowledge of computer hardware, software, and networking principles. Technical research and development knowledge are desired. Fluency in spoken and written Spanish and English. Abilities: Understand existing and emerging technologies. Understand business practices, approaches, organization, politics, and culture. Demonstrate ability to work under pressure with compressed deadlines and multiple deliverables. Demonstrated ability to communicate ideas clearly and concisely to leadership. Ability to work well as a member of a team or alone. Willingness to take ownership of problems and follow through to completion. Ability to prioritize and manage time. Arrive at work promptly and consistently. Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, and walk. The position requires that the weight be lifted, and force is exerted up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. ENVIRONMENTAL AND WORKING CONDITIONS This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Require evening or weekend work. PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

HVAC and Refrigeration Engineer Services • Provide technical expertise in the following systems: heating, ventilation, air conditioning, and refrigeration systems used to control temperature, air quality, and humidity in manufacturing buildings. • Responsibilities may include conducting load calculations, selecting equipment, ensuring energy efficiency, and overseeing installation and maintenance. Ensure compliance with safety and environmental regulations, cGMPs, troubleshoot problems, and collaborate with construction teams. • Collaborate with technical teams to integrate systems seamlessly into the overall building operation. • Incorporate energy-saving strategies and ensure systems comply with energy efficiency standards and environmental regulations. • Supervise the installation and commissioning of new systems. • Diagnose and resolve issues with existing systems to ensure optimal performance and reliability. • Develop maintenance schedules and protocols for existing systems. • Conduct system tests and validation to confirm proper operation. • Prepare detailed reports, cost estimates, and project documentation. • Provide guidance and technical support to maintenance and operations personnel. • Ensure all systems adhere to safety standards, building codes, and industry regulations BS in Engineering (Mechanical / Electrical) 5 years' experience in regulated environment (EHS/GMP) 5-10 years working on HVAC systems Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley. Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA. Responsibilities: Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise. Manages one or more cross-functional projects of medium to high complexity. Designs and creates software; analyse, design, test, develop and maintain database applications. Develop and maintain applications using the .NET environment. Work with programming languages such as C# (primarily), Visual Basic, and C++. Manage and manipulate databases using tools like SQL Management. Develop web applications using technologies like Blazor, HTML, CSS, JavaScript, and Angular. Create and maintain APIs, especially following the CRUD and REST API concepts. Test applications in QA environments to ensure proper functionality. Learn and quickly adapt to new technologies and tools as required by the project. Qualifications: Bachelor's degree in Computer Science, Programming or related field. Experience in with programming languages such as C# (primarily), Visual Basic, and C++. Being self-taught with the ability to learn quickly. Effective communication skills and teamwork. Results-oriented and problem-solving mindset. Availability to work all shifts, weekends and Holidays. Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Job Description Department Technology Department Location 342 San Luis St., Suite 304, San Juan, PR 00920 Position Computer Technician - IT Reports to Gonzalo Quezada Title Systems Engineer Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday: Rotating Extent No extent General purpose Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service. RESPONSIBILITIES AND COMPETENCES - Respond to queries that are generated by clients or employees of our institution. - Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed. - Create or manage the virtual platforms that exist in the company and the users or emails that are used for work. - Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them. - Manage the network of internal servers that are owned. - Create manuals that determine the performance of the devices that are available in the company. - Create an inventory of the products that are served by the technical support area. - Create backup copies in the areas that need it and keep the computer virus-free and out of danger. - Manage the internet connectivity and telephone services of the company. - Develop training with basic aspects for the institution's staff. - Any other task designated by your supervisor or immediate manager, not limited to the aforementioned. WORK EXPERIENCE REQUIREMENTS - Experience in support work (HelpDesk) - Experience with computer hardware work. - Basic knowledge of networks (Troubleshooting (Ping, trace) to be able to identify connectivity problems) - Trained to work under pressure and able to respond to high volume of work. - Ability to work in a team. - Good verbal and written communication, interpersonal and problem solving. Academic requirements - University or technical studies in the computer science area. DEMANDS - I work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions - Exposed to use of computerized equipment at all times to perform its functions - Vision, speaking and listening are required to perform their functions and capable of being understood - Be available to work overtime in cases of operational need that may be required - Travel requirement if necessary, to the Dominican Republic facilities APPROVED by Maria Miranda De Jesús Title HR & Finance Director Employee sing Date Affirmative Action Plan Statement / Equal Employment Opportunity Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training. Insight Communications, Corp. 342 San Luis St., Suite 304, San Juan, PR 00920 Tels. ************, ************, ************ Fax. ************ Monday to Sunday, rotative schedules. 40 hours per week.

Job DescriptionTitleSpecialist I, Technical SupportCustomer Success Reports ToCustomer Support Manager We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service. What we're obsessive about: Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality. Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions. Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions. Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency. Duties and Responsibilities: Customer Support & Issue Resolution: Answer inbound calls from the IVR system and assist merchants with their inquiries. Provide support to new and existing customers experiencing processing issues. Troubleshoot (entry-level) technical issues remotely and onsite as needed. Ensure a smooth and efficient resolution process while maintaining a customer-focused approach. Technical & Financial Assistance: Assist merchants with account setup, financial inquiries, and bank account reconciliations. Guide customers in understanding and using the platform effectively. Maintain accurate records of merchant interactions and follow up on outstanding issues. Operational Efficiency & Organization: Organize and prioritize multiple work assignments while maintaining accuracy. Adapt to evolving business needs and workflows efficiently. Ensure compliance with security protocols to safeguard merchant transactions. Perform other related duties as assigned. Qualifications: Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. Some relevant experience in computer technical support (onsite technician experience is a plus). Background in customer service and/or a call center environment. Bilingual proficiency in English and Spanish (both written and verbal communication skills required). Strong organizational and time management skills. Effective problem-solving and analytical thinking abilities. Self-motivated, detail-oriented, and team player with strong interpersonal skills. Adaptability, flexibility, and resourcefulness to handle shifting demands. Outgoing personality with the ability to work with diverse individuals and businesses. Willingness to learn new skills and stay updated in a fast-paced industry. Working Conditions: On site: 8-hour shift. Extensive desk-based work, including prolonged periods of computer use and administrative tasks. Frequent interaction with merchants, venders, sales representatives and internal teams. Travel NA Job Classification Non- Exempt Equality: At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals' qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at *************. Compensation and Benefits Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation - including incentives or bonuses - may also be included in the total compensation package. We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed. Note to Agencies: Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

**The Work** The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables. **Responsibilities** **Key Responsibilities** + Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices. + Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies. + Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets. + Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance. + Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable. + Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality. + Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. + Troubleshoot printer, computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols. + Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service. + Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards. + Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services. + Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections. + Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Associates degree in relevant field. + 6 years' experience in computer user support + Valid driver's license, travel may be required. + Experience supporting Windows 10, and MS Office 2013. + Experience using ServiceNow or a similar ticketing system. + Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) + COMPTIA Security Certification + Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately **Desired Qualifications:** + 5 years Preferred Hands-on experience with Spring Boot Java Applications. + 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later. + 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum) + 5 years Preferred Hands-on experience with web applications developed for Cloud platform + 5 years Preferred Hands-on experience with CI/CD methodology + 5 years Preferred Hands-on development experience for mobile and tablet platforms **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional hybrid office environment. + Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $20.00 - USD $32.00 /Hr. Submit a Referral (**************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103791_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _No_ **Clearance Required** _Secret_

Our client is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support Level II Technician, who is bilingual (English/Spanish). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs. Duties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Deploying and managing Windows Servers and Active Directory Designing Local Area Networks Implementing and monitoring network security Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Performing network infrastructure troubleshooting Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Qualifications & Requirements Must be competent in English & Spanish, oral & written. Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology. Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience. Minimum Years of Experience: 3 years in related experience Certifications (Optional): CompTIA Network+ (Plus) Required Technologies Experience: Microsoft Office Firewall configuration, management, and monitoring Antivirus configuration, management, and monitoring Security alerts monitoring Security hardening VPN & Policies configuration and maintenance WAN maintenance and monitoring Firmware updates, hotfixes, patches, and related apps Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration VMWare / Hyper-V virtual environment Microsoft Server 2016, 2019, and 2022 Windows OS (Windows, 10 & 11) Microsoft Office 2016, 2019 and 36 Equipment inventory management Ticketing system Interpersonal Skills: Good verbal and writing communication skills Good teamwork player Proficiency in English Fast learner Positive attitude Availability to work after hours Work under pressure Proactive