How to hire a help desk coordinator

How to hire a help desk coordinator, step by step

Here's a step-by-step help desk coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a help desk coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new help desk coordinator
• Step 8: Go through the hiring process checklist

What does a help desk coordinator do?

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1. Identify your hiring needs

   Before you post your help desk coordinator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a help desk coordinator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A help desk coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, help desk coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of help desk coordinators.

   Type of Help Desk Coordinator	Description	Hourly rate
   Help Desk Coordinator	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$13-27
   Information Technology Technician	An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues... Show more	$13-39
   Information Technology/Support Technician	An information technology (IT) support technician is a professional who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members... Show more	$14-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Technical Support
   • Phone Calls
   • Troubleshoot
   • Customer Service
   • Remote Desktop
   • Help Desk
   • Computer System
   • Remedy
   • Help-Desk Support
   • Desk Support
   • Network Printers
   • OS
   • Mac
   • User Accounts

   Check all skills

   Responsibilities:

   • Manage the PC refresh program transferring all user data remotely and installing require software applications.
   • Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
   • Configure and support all existing and new POS software.
   • Reimage hard drives and configure OS and applications for users.
   • Deliver laptop support on remote dial in and VPN procedures.
   • Provide file restorations and log the daily backup information via SharePoint.

   More help desk coordinator duties

3. Make a budget

   Including a salary range in your help desk coordinator job description is a great way to entice the best and brightest candidates. A help desk coordinator salary can vary based on several factors:

   • Location. For example, help desk coordinators' average salary in mississippi is 50% less than in new jersey.
   • Seniority. Entry-level help desk coordinators earn 51% less than senior-level help desk coordinators.
   • Certifications. A help desk coordinator with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a help desk coordinator's salary.

   Average help desk coordinator salary

   $40,262yearly

   $19.36 hourly rate

   ---

   Entry-level help desk coordinator salary

   $28,000 yearly salary

   Updated January 21, 2026

   Average help desk coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Pennsylvania	$60,471	$29
   2	Rhode Island	$52,072	$25
   3	New York	$50,422	$24
   4	District of Columbia	$47,998	$23
   5	California	$47,991	$23
   6	Maryland	$47,762	$23
   7	Virginia	$42,593	$20
   8	Arizona	$40,413	$19
   9	Iowa	$36,848	$18
   10	Illinois	$36,739	$18
   11	Texas	$35,923	$17
   12	Oregon	$35,852	$17
   13	North Carolina	$35,556	$17
   14	Wisconsin	$35,529	$17
   15	Nebraska	$35,066	$17
   16	Michigan	$34,896	$17
   17	Tennessee	$33,264	$16
   18	South Carolina	$32,900	$16
   19	Florida	$32,163	$15
   20	Minnesota	$32,083	$15

   Average help desk coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Ecs Federal	$64,686	$31.10
   2	Union University	$63,567	$30.56	2
   3	IDEAL INDUSTRIES	$44,389	$21.34
   4	Salinas Valley Health	$43,420	$20.88
   5	National Express	$43,084	$20.71
   6	Electrosoft	$42,135	$20.26	1
   7	Starrett Properties	$42,067	$20.22
   8	Sun Country Airlines	$41,829	$20.11
   9	Federated Life Insurance Company	$41,829	$20.11
   10	Sundance Institute	$41,466	$19.94
   11	Federated Insurance	$40,894	$19.66
   12	Watchfire Signs	$40,667	$19.55
   13	Lane County Engineer	$40,469	$19.46
   14	TEKsystems	$40,423	$19.43	169
   15	Davis Health System	$39,884	$19.18
   16	System One	$39,875	$19.17	20
   17	Randstad North America, Inc.	$39,338	$18.91	10
   18	Franklin Pierce University	$39,297	$18.89	2
   19	Albertsons	$37,655	$18.10	1
   20	Teknor Apex	$37,581	$18.07

4. Writing a help desk coordinator job description

   A job description for a help desk coordinator role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a help desk coordinator job description:

   Help desk coordinator job description example

   The Help Desk Coordinator will share responsibility with the Federal Government Representatives to answer and route trouble calls from users. Upon the completion, reaching a stopping point of a trouble call request, or no later than the close of business, its status shall be annotated on the trouble ticket and reported back to the Government
   Responsibilities Answers and route trouble calls reported to the helpdesk Annotates trouble ticket status Performs computer maintenance, administration, and Repair Performs Tier I Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Work Ordering system. Responds/acknowledges and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support. Utilizes the Army Enterprise Service Desk system to create, modify, update, and resolve new or assigned customer support request incidents Clearly and concisely communicates correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command. Qualifications High School Diploma or equivalent A+ certification for Information Assurance Technical Level I (IAT-I) or higher Security+ and/or Microsoft MCTS certifications a plus (not required) Must be comfortable working within a dynamic work environment Should have the ability to self-organize and coordinate resources as needed to complete tasks. Prior experience supporting DoD and/or Federal government customers a plus. Must possess strong verbal and written communication abilities #LI-TS1
   #cj General Information MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
   
   MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
   
   We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
   
   • Insurance (medical, dental vision)
   • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
   • 401k Plan with Employer Matching Contribution
   • 10 Company-Paid Holidays
   • Tuition Assistance
   • Voluntary Benefit Programs
   • Corporate Discounts
   
   MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.
   We can recommend jobs specifically for you! Click here to get started.

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5. Post your job

   There are a few common ways to find help desk coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your help desk coordinator job on Zippia to find and recruit help desk coordinator candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit help desk coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a help desk coordinator applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new help desk coordinator

   Once you've found the help desk coordinator candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new help desk coordinator. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a help desk coordinator?