Salary: $55,000 - $65,000
Are you an adept leader who has previous experience working for a global freight forwarder in the imports department? We are looking for a proven Import Manager in Miami, FL who can take lead and manage a team of Import Specialists. Apply for this position today as interviews are undergoing this week.
Duties and Responsibilities
Oversees all aspects of Transportation Management Solutions services and activities. Is directly responsible for larger books of business.
Directly manages the employees. Fosters a participative work environment. Serves as a mentor and role model for department personnel. Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Provides development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interviews hire and maintain appropriate staffing levels. Coordinates organizational/departmental activities.
Aligns the department's/organization's goals and objectives with the organization's vision. Monitors the effectiveness of the department and ensures customer expectations are met consistently. Ensures budgets are met.
Coordinates and leads team meetings disseminating company information, objectives and client news to the team.
Manages selected key accounts based upon size and complexity of requirements.
Ensures that value proposition is maintained by overseeing, monitoring, and actively managing key metrics and client margin factors. Targets key accounts that need improvement and drives/facilitates improvement actions. Determines carrier strategy to drive increased margin and minimize problems and issues with the account.
Keeps track of client reviews and continuous improvement efforts. Ability to create and participate in either if required. Supports company continuous improvement efforts for internal processes and methodologies.
Ensures high-quality service for customers by developing and implementing standard operational processes. Documents processes and leverages training resources to institutionalize best practices. Performs regular evaluations of results accomplished.
Implements continuous improvement plans and activities to ensure steady progress is made in operation procedures, customer relations, rating, tracking and invoicing activities.
Manages and influences support teams (Provider Development, Finance, etc.) to ensure key metrics are met.
Responsible for P&L planning, forecasting and financial goals as set forth in P&L.
Develops new business opportunities and participates in various customer implementation projects providing support as needed.
Utilizes performance improvement techniques and principles to continually improve transportation services for the client(s). Provides recommendations to the client(s) for improving processes and works within established guidelines for implementing agreed-upon changes.
Prepares timely management information and reports as specified and requested by upper management
Analyzed clients' shipping requirements and patterns in order to develop a comprehensive understanding.
Coordinates and assumes responsibility for issue resolution among the various company logistics support teams to meet clients' needs. Provider Development coordinates the selection, development, and management of a network of carriers to meet the Client's and customers' needs. Engage your team and support team in delivering value-added services to clients in fulfilment of your value proposal and contract.
Defining and delivering client expectations in line with the Contract and Logistics Services Agreement. Adheres to all company and client(s) policies and procedures. Resolves conflicts through consensus-building techniques.
Minimum Requirements
2 years of supervisory or leadership experience
5-7 years' experience in international freight forwarding.
3-5 years of demonstrated leadership and management skills
Strong customer relations ability with analytical and technical skills that can be utilized to produce creative ideas/solutions.
Demonstrated successful negotiation and customer satisfaction skills.
Effective verbal, written and interpersonal communication skills.
Demonstrated organizational and management experience, including process improvement techniques.
Demonstrated analytical, business planning and problem-solving skills. Ability to develop trend analyses and helps to build baseline of information with respect to the clients' activity.
Ability to present client business review information through on-site meetings and formal presentations.
Working knowledge of PC and business applications (including Microsoft Office).
Location: Miami, FL
Salary: $55,000 - $65,000
This is a direct-hire, full-time, permanent position.