What does an information technology operations leader do?
A SAP Finance and Controlling (FICO) consultant designs, builds, and deploys SAP-based enterprise resource planning (ERP) solutions. The responsibilities of this professional include understanding an organization's business requirements, training end-users, and sorting out the end user's day-to-day queries. The qualifications for the job include the ability to multitask, knowledge of accounting business processes, and prior work experience in professional services or distribution company. The personal attributes of becoming an SAP FICO consultant include being respectful and possessing cultural awareness.
Information technology operations leader responsibilities
Here are examples of responsibilities from real information technology operations leader resumes:
- Direct database development team and manage SQL servers.
- Manage CIO infrastructure engagements wing-to-wing from design to delivery.
- Perform desktop PC hardware troubleshooting and warranty repair as well as network printers.
- Monitor and address incident and change management activities using an ITSM software.
- Evaluate and select ITSM and SDLC tools and methodologies to provide service management capabilities.
- Conduct regular PC specification reviews to ensure the needs of the HSM line of business are meet.
- Perform user account administration and SharePoint administration.
- Establish end-to-end operations and governance model for multiple servicing partners.
- Direct the coordinated management of multiple strategic ITIL initiatives at multiple levels in the organization.
- Automate several manual tasks by developing scripts and Java programs saving substantial effort everyday, improving process efficiency.
- Coordinate the installation of new software, network equipment upgrades and replacement; and database maintenance of inventory monitoring process.
- Tool are written entirely in JavaScript.
- Create routines in JavaScript to perform add functionality on the browser such as form processing.
- Identify and analyze POS system requirements.
- Install, configure, and maintain several casino gaming applications including POS terminals unique to each individual department.
Information technology operations leader skills and personality traits
We calculated that 9% of Information Technology Operations Leaders are proficient in Project Management, Windows, and Cloud. They’re also known for soft skills such as Analytical skills, Communication skills, and Problem-solving skills.
We break down the percentage of Information Technology Operations Leaders that have these skills listed on their resume here:
- Project Management, 9%
Project management experience regarding smaller and larger projects among make/add/change team and facilities.
- Windows, 6%
Streamlined and documented office-wide disk imaging configuration and deployment on Windows 2003 Ghost Server.
- Cloud, 6%
Migrated Exchange and other services from local to cloud based systems to improve reliability and mitigate risk from natural disaster.
- ITIL, 5%
Directed the coordinated management of multiple strategic ITIL initiatives at multiple levels in the organization.
- Lifecycle Management, 5%
Implemented desktop and laptop lifecycle management programs to manage support and replacement costs and standardize devices.
- Governance, 5%
Established end-to-end operations and governance model for multiple servicing partners.
Most information technology operations leaders use their skills in "project management," "windows," and "cloud" to do their jobs. You can find more detail on essential information technology operations leader responsibilities here:
Analytical skills. The most essential soft skill for an information technology operations leader to carry out their responsibilities is analytical skills. This skill is important for the role because "administrators need to evaluate networks and systems to make sure that they perform reliably and to anticipate new requirements as customers’ needs change." Additionally, an information technology operations leader resume shows how their duties depend on analytical skills: "oversee policy development, monitoring, analysis of existing desktop hardware and software for the agency. "
Communication skills. Another essential skill to perform information technology operations leader duties is communication skills. Information technology operations leaders responsibilities require that "administrators must describe problems and their solutions to non-it workers." Information technology operations leaders also use communication skills in their role according to a real resume snippet: "work with agency communications and intergovernmental affairs to develop and maintain sharepoint governance. "
Problem-solving skills. Another skill that relates to the job responsibilities of information technology operations leaders is problem-solving skills. This skill is critical to many everyday information technology operations leader duties, as "administrators must quickly resolve problems that arise with computer networks." This example from a resume shows how this skill is used: "ensured all aspects of production environment were maintained, monitored for problems and provided effective resolution. "
The three companies that hire the most information technology operations leaders are:
- RELX6 information technology operations leaders jobs
- Bank of America4 information technology operations leaders jobs
- Bristol-Myers Squibb4 information technology operations leaders jobs
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Information technology operations leader vs. Leader
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
These skill sets are where the common ground ends though. The responsibilities of an information technology operations leader are more likely to require skills like "cloud," "itil," "lifecycle management," and "governance." On the other hand, a job as a leader requires skills like "strong time management," "excellent interpersonal," "pet," and "digital transformation." As you can see, what employees do in each career varies considerably.
The education levels that leaders earn slightly differ from information technology operations leaders. In particular, leaders are 7.2% less likely to graduate with a Master's Degree than an information technology operations leader. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Information technology operations leader vs. Systems administrator lead
A systems administrator lead is responsible for planning, designing, and implementing procedures for critical enterprise systems. Typical duties of systems administrators include managing the day-to-day operations of a company's computer and network systems, developing new application and system implementation plans, and establishing guidelines for installing and managing the organization's computer operating systems. In addition, you are expected to ensure the security of computer systems by preventing unauthorized use, user abuse, and acts of nature.
In addition to the difference in salary, there are some other key differences worth noting. For example, information technology operations leader responsibilities are more likely to require skills like "windows," "cloud," "lifecycle management," and "governance." Meanwhile, a systems administrator lead has duties that require skills in areas such as "windows server," "system performance," "database," and "dod." These differences highlight just how different the day-to-day in each role looks.
Systems administrator leads earn a lower average salary than information technology operations leaders. But systems administrator leads earn the highest pay in the telecommunication industry, with an average salary of $103,205. Additionally, information technology operations leaders earn the highest salaries in the manufacturing with average pay of $102,458 annually.systems administrator leads earn lower levels of education than information technology operations leaders in general. They're 6.9% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Information technology operations leader vs. Information engineer
An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.
The required skills of the two careers differ considerably. For example, information technology operations leaders are more likely to have skills like "project management," "windows," "cloud," and "itil." But a information engineer is more likely to have skills like "troubleshoot," "azure," "data analysis," and "mac."
Information engineers make a very good living in the technology industry with an average annual salary of $107,435. On the other hand, information technology operations leaders are paid the highest salary in the manufacturing industry, with average annual pay of $102,458.information engineers typically earn similar educational levels compared to information technology operations leaders. Specifically, they're 3.2% less likely to graduate with a Master's Degree, and 0.9% less likely to earn a Doctoral Degree.Information technology operations leader vs. Network operations manager
Network operations managers are information technology (IT) professionals who are responsible for managing the operation and stability of an organization's network. These managers usually work with local area networks (LAN) or sometimes with wide area networks (WAN), where information can be shared in a building or between different locations. They serve as the middlemen between the IT department and the company's management team to provide an understanding of their IT needs. Network operations managers must also assist the human resource team in recruiting new employees and providing training related to the field of information technology.
Types of information technology operations leader
Updated January 8, 2025











