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What does an insurance service representative do?

Updated January 8, 2025
7 min read

Insurance Service Representatives coordinate with customers to answer their inquiries about the services and products and manage and fix their complaints. They check if proper changes were made to resolve customers' issues. Their tasks include finalizing contract forms, arranging address records, and providing service suspension orders. They also assess charges for services requested, arrange for billing, and collect payments or deposits. Insurance Service Representatives maintain records of customer interactions and transactions, together with recording the content of complaints, comments, and inquiries and their responses.

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Insurance service representative responsibilities

Here are examples of responsibilities from real insurance service representative resumes:

  • Cold-Cal to generate leads for individual life and disability insurance and annuities.
  • General resource to partnership on property and casualty matters, insurance policy contract review allowing partners to successfully negotiate litigation matters.
  • Prepare and defend numerous cases from inception to trial, settlement, arbitration, mediation and declaratory judgments.
  • Litigate heavy personal injury caseload from initial filing through trial or arbitration.
  • Used consultative upselling techniques to provide leads

Insurance service representative skills and personality traits

We calculated that 27% of Insurance Service Representatives are proficient in Customer Service, Data Entry, and Life Insurance. They’re also known for soft skills such as Communication skills, Self-confidence, and Analytical skills.

We break down the percentage of Insurance Service Representatives that have these skills listed on their resume here:

  • Customer Service, 27%

    Key > Attained numerous awards in recognition for exceptional customer service and product knowledge; regularly received referrals from satisfied customers.

  • Data Entry, 11%

    Provided data entry for current policy holders and potential customers.

  • Life Insurance, 7%

    Processed moderately complex life insurance and investment products and service transactions.

  • Insurance Products, 7%

    Analyze policyholder financial and risk information to make recommendations regarding policy options and insurance products.

  • Inbound Calls, 5%

    Handled inbound calls pertaining to consumers homeowners insurance.

  • AAA, 5%

    Counseled AAA members regarding insurance coverage's and changes to their Auto, Home, Boat and Motorcycle policies.

Common skills that an insurance service representative uses to do their job include "customer service," "data entry," and "life insurance." You can find details on the most important insurance service representative responsibilities below.

Communication skills. To carry out their duties, the most important skill for an insurance service representative to have is communication skills. Their role and responsibilities require that "insurance sales agents must listen to clients and be able to clearly explain suitable policies." Insurance service representatives often use communication skills in their day-to-day job, as shown by this real resume: "collaborated with policyholder services using operational procedures to ensure effective communications resulting in excellent customer service. "

Self-confidence. Another essential skill to perform insurance service representative duties is self-confidence. Insurance service representatives responsibilities require that "insurance sales agents should be confident when contacting prospective clients." Insurance service representatives also use self-confidence in their role according to a real resume snippet: "called and confirmed confidential information to obtain insurance coverage daily. "

Analytical skills. insurance service representatives are also known for analytical skills, which are critical to their duties. You can see how this skill relates to insurance service representative responsibilities, because "insurance sales agents must evaluate the needs of each client to determine the appropriate insurance policy." An insurance service representative resume example shows how analytical skills is used in the workplace: "complete high volume of data entry by quickly and accurately processing exception-related task to meet productivity and quality requirements. "

Initiative. A big part of what insurance service representatives do relies on "initiative." You can see how essential it is to insurance service representative responsibilities because "insurance sales agents need to actively seek out new clients in order to increase business." Here's an example of how this skill is used from a resume that represents typical insurance service representative tasks: "maintained full responsibility for demonstrating initiative, communication, and analytical skills to correctly and accurately process financial transactions. "

See the full list of insurance service representative skills

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Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume
Insurance Service Representative Resume

Compare different insurance service representatives

Insurance service representative vs. Agent

Agents are individuals who are employed by their clients to represent them in various dealings. Agents are usually employed by people in the show business industry, such as actors, writers, or directors. They meet people who are interested in dealing with their clients. They listen to the plans and vision for the project and assess if the project fits their clients' interests or public image. In the case of agents whose clients are actors, they send their clients to auditions upon review of the project details. Agents are also responsible for negotiating terms on behalf of their clients, such as salary, royalties, and set benefits, among others. They also inform the project leaders of their clients' demands on set. Agents are expected to be business-savvy and good negotiators.

The annual salary of agents is $3,096 lower than the average salary of insurance service representatives.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both insurance service representative and agent positions are skilled in customer service, life insurance, and insurance products.

These skill sets are where the common ground ends though. The responsibilities of an insurance service representative are more likely to require skills like "strong problem-solving," "data entry," "basic math," and "aaa." On the other hand, a job as an agent requires skills like "hr," "financial services," "real estate," and "windows." As you can see, what employees do in each career varies considerably.

On average, agents reach similar levels of education than insurance service representatives. Agents are 2.4% more likely to earn a Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.

Insurance service representative vs. Agent assistant

A marketing agency is responsible for selling the company's goods and services, identifying promotional techniques to boost brand awareness in the market, and strategizing in increasing sales targets. Marketing agents identify business opportunities by analyzing market trends and public demands that would generate more revenue resources and increase the company's profitability. They also negotiate with potential clients for partnerships, respond to their inquiries and concerns, and address their requests. A marketing agent handles the development of marketing materials, including a budget allocation to support marketing functions and business requirements.

A career as a agent assistant brings a lower average salary when compared to the average annual salary of an insurance service representative. In fact, agent assistants salary is $3,556 lower than the salary of insurance service representatives per year.A few skills overlap for insurance service representatives and agent assistants. Resumes from both professions show that the duties of each career rely on skills like "customer service," "life insurance," and "inbound calls. "

Each career also uses different skills, according to real insurance service representative resumes. While insurance service representative responsibilities can utilize skills like "strong problem-solving," "data entry," "basic math," and "insurance products," agent assistants use skills like "insurance policies," "auto insurance," "scheduling appointments," and "develop leads."

Agent assistants may earn a lower salary than insurance service representatives, but agent assistants earn the most pay in the real estate industry with an average salary of $42,564. On the other hand, insurance service representatives receive higher pay in the insurance industry, where they earn an average salary of $41,842.In general, agent assistants achieve similar levels of education than insurance service representatives. They're 1.5% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

Insurance service representative vs. Marketing agent

A geek squad agent specializes in providing various computer services such as technical and maintenance support. Their responsibilities typically revolve around communicating with clients through calls or correspondence, troubleshooting, and helping them navigate through complex operations. They may also offer products and services, process payments, arrange store appointments, perform regular maintenance checks, and provide cost estimates to clients. Furthermore, as a geek squad agent, it is essential to coordinate with staff and report sales progress or concerns to managers or supervisors.

An average marketing agent eans a lower salary compared to the average salary of insurance service representatives. The difference in salaries amounts to marketing agents earning a $576 lower average salary than insurance service representatives.insurance service representatives and marketing agents both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "life insurance," and "insurance products," but they differ when it comes to other required skills.

Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from insurance service representative resumes include skills like "strong problem-solving," "data entry," "basic math," and "aaa," whereas a marketing agent is more likely to list skills in "booking," "product knowledge," "digital marketing," and "marketing presentations. "

Marketing agents make a very good living in the hospitality industry with an average annual salary of $50,749. On the other hand, insurance service representatives are paid the highest salary in the insurance industry, with average annual pay of $41,842.marketing agents typically earn similar educational levels compared to insurance service representatives. Specifically, they're 3.0% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.

Insurance service representative vs. Geek squad agent

Geek squad agents typically earn lower pay than insurance service representatives. On average, geek squad agents earn a $9,036 lower salary per year.While both insurance service representatives and geek squad agents complete day-to-day tasks using similar skills like customer service, inbound calls, and phone calls, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. An insurance service representative uses "strong problem-solving," "data entry," "basic math," and "life insurance." Geek squad agents are more likely to have duties that require skills in "client devices," "consumer electronics," "repair computers," and "precinct. "In general, geek squad agents hold similar degree levels compared to insurance service representatives. Geek squad agents are 0.8% more likely to earn their Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.

Types of insurance service representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.